酒店英语视听说课件

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饭店实用英语scene-课件3.ppt

• In upscale establishments, a bell-man meets the guests as they step out of the car and escort them to their lofts. He takes the baggage to the guest’s room. The door man or door girl greets guests and shows them the way to the front desk. Private car transfer is available between the airport and the hotel. The airport representative is in charge of it.
B：It's terrific. I like it very much.
Ⅱ. Hotel Practical English
A: Do you mind if I put your luggage by the wardrobe? B: Certainly not. Thank you very much. A: If you need something, just call me over the phone. Dial 9 first, and then
Ⅲ. Text
• The following are the top qualities needed for someone who wants to work in the hotel concierge. Number one is a true enjoyment of working with people. Guests may be impatient and stressed out but a concierge needs to roll with that and not let it affect how you help them. The second is great organizational skills. Multi-tasking is the name of the game. The third top quality is energy and patience. A concierge has to be dedicated because beyond the regular work hours, he or she needs spend a lot of time learning things. Hitting museums or checking out the latest restaurant or exhibit so he or she can talk to the guest about it with firsthand knowledge. This is unpaid time and possibly time away from the family, but it comes with the job.

UNIT-1酒店英语口语

Hotel English 酒店英语视听说
Video I
At the Gate
When a guest arrives at the hotel, the bellman greets her.
Hotel English 酒店英语视听说
Video I
1
At the Gate
Decide true (T) or false (F).
Video II
1
In the Lobby
Fill in the blanks with the missing words.
Clerk: How are you today, Mr. Johns?
Fine, thanks. Guest: _____________________.
Clerk: This is our manager, Mrs. Li.
1. The bellman greets the guest in the evening.
2. The bellman is very polite to the guest.
( F )
( T )
3. The guest has four pieces of luggage with her. ( F )
After you, please. Bellman: _________________________.
Guest: Thank you. Please enjoy your stay. Bellman: ______________________________________ .
Hotel English 酒店英语视听说
Hotel English 酒店英语视听说

酒店管理英语听说教程Unit19 Job Interview幻灯片PPT

Woman: I’m working in a company that does a lot of business with Japan.
Man: Oh, I see. Good luck, then.
Unit 19
6. What language is the woman studying in the college? A. Japanese.
酒店管理英语听说教程Unit19 Job Interview幻灯片PPT
本PPT课件仅供大家学习使用请学习完及时删除处理谢谢！
Unit 19
Job Interview
Part A Phonetics: Word Stress 单词重音 Part B Listening In: Administrative Management Part C Speaking Out: How to Succeed in a Job Interview Part D: Further Listening
3. M: Where does Susan come from? W: She was born in Switzerland and grew up in America, but now she’s a citizen of England. Q: What country does Susan presently call her home? A. England.
Unit 19
Part B Listening In: Administrative Management Page 170 Task 2 Long Conversation
Unit 19
Scripts
Man: Are you studying here?

酒店英语视听版

酒店英语视听版Accommodation and hospitality services have always played a crucial role in the travel and tourism industry. As the world becomes more interconnected, the demand for efficient and personalized hotel experiences has grown exponentially. In this context, the integration of audio-visual technology into hotel operations has emerged as a game-changer, revolutionizing the way guests interact with and navigate through hotel facilities.The advent of hotel English audio-visual systems has significantly enhanced the overall guest experience. These systems, which typically include interactive digital displays, voice-activated assistants, and multimedia content, have transformed the way guests access information and communicate with hotel staff. By providing multilingual support, these technologies have bridged the language barrier, ensuring that guests from diverse backgrounds can seamlessly navigate their hotel stay.One of the primary benefits of hotel English audio-visual systems is their ability to offer personalized assistance. Guests can now access awealth of information about hotel amenities, services, and local attractions simply by interacting with the digital displays or voice-activated assistants in their rooms. This level of on-demand access empowers guests to plan their itineraries, make reservations, and troubleshoot any issues they may encounter, all without the need for face-to-face interaction with hotel staff.Moreover, the integration of audio-visual technology has streamlined the check-in and check-out processes. Digital kiosks and self-service portals allow guests to complete these tasks independently, reducing wait times and ensuring a more efficient flow of traffic at the front desk. This not only enhances the guest experience but also frees up hotel staff to focus on more personalized service and addressing any unique guest needs.In addition to providing informational and operational support, hotel English audio-visual systems have also revolutionized the entertainment experience. Guests can now access a wide range of multimedia content, including on-demand movies, TV shows, and music, directly from the comfort of their rooms. These systems often feature seamless integration with guests personal devices, enabling them to stream their own content or even participate in virtual meetings and conferences while traveling.The incorporation of audio-visual technology has also had asignificant impact on the way hotels market and communicate with their guests. Digital signage and interactive displays have become powerful tools for showcasing hotel amenities, promotions, and local attractions. By leveraging these technologies, hotels can create immersive and engaging experiences that capture the attention of guests and foster a stronger connection with the brand.Furthermore, the data collected from hotel English audio-visual systems can provide valuable insights into guest behavior and preferences. By analyzing usage patterns, hotels can optimize their services, tailor their offerings, and enhance the overall guest experience. This data-driven approach to hotel management has become increasingly important in an era where personalization and customer satisfaction are key differentiators in a highly competitive market.However, the integration of audio-visual technology in hotels is not without its challenges. Ensuring the reliability and security of these systems is paramount, as guests entrust hotels with their personal information and expect seamless and uninterrupted service. Hotels must invest in robust IT infrastructure, cybersecurity measures, and regular maintenance to maintain the integrity and functionality of their audio-visual systems.Another challenge lies in the need for comprehensive staff trainingand development. Hotel employees must be equipped with the knowledge and skills to effectively operate and troubleshoot the audio-visual systems, as well as to provide guidance and support to guests who may not be tech-savvy. Ongoing training and continuous improvement initiatives are essential to ensuring a high level of service and guest satisfaction.Despite these challenges, the benefits of hotel English audio-visual systems far outweigh the drawbacks. By enhancing the guest experience, improving operational efficiency, and providing valuable data-driven insights, these technologies have become an integral part of the modern hotel landscape. As the hospitality industry continues to evolve, the integration of audio-visual solutions will undoubtedly play an increasingly crucial role in shaping the future of hotel experiences.In conclusion, the hotel English audio-visual edition represents a transformative shift in the way guests interact with and experience hotel services. From personalized assistance and streamlined operations to immersive entertainment and data-driven decision-making, these technologies have fundamentally changed the hospitality landscape. As the industry continues to adapt and innovate, the integration of audio-visual solutions will undoubtedly remain at the forefront of enhancing the guest experience and driving the success of hotels in the years to come.。

酒店试听英语

Hotel English 酒店英语视听说
Video I
At the floor reception desk
The floor receptionist receives the guest
Hotel English 酒店英语视听说
Video I
At the floor reception desk
Guest: No, thanks. I can manage it. Attendant: This way, please. (After a while) Here we are.
After you. Guest: Thank you. When will our baggage arrive? Attendant: The bellman will take it up soon. Guest: Very well.
Attendant: It is along here. May I show you to your room, Mr. and Mrs. White?
Guest: Yes, please. Here is our room key. Attendant: May I help you with your suitcases, Mrs. White?
bellman is handling them.
Guest : Very well.
Hotel English 酒店英语视听说
II
New Words and Expressions
face v. 面对，面向
switch n. 开关
master adj. 主要的
temperature n. 温度
1 Decide true (T) or false (F).

《酒店英语培训》课件

Basic knowledge of hotel English
Hale Waihona Puke Check out: Check out
Room Service
Dining Area: Restaurant Area
Check in: Check in
Receptionist: Front desk receptionist
Laundry Service
Checking in the guest
This involves completing the registration process, including collection identification documents, confirming the reservation details, and processing any payments
01
02
03
04
05
06
Speaking clearly and politely: Use clear and polite language to communicate with guests, ensuring they understand and feel respected.
Active listening: Actively listen to guests' needs and questions, and provide responses to ensure smooth communication.
Order taking
Guests can order room service if it is available It is important to understand how to take orders, including the type of food and drink requested, the time they would like it delivered, and any specific instructions for the delivery person

饭店实用英语听说教程PPT

Complaint handling
03
CHAPTER
Hotel Business English
Conference Services
Conference Services Introduction: Conference services are an important component of hotel business, providing a series of professional services including venue reservation, equipment rental, and tea break services.
Conduct full process monitoring of banquet services to ensure that all services meet customer requirements and handle unexpected issues in a timely manner.
Venue layout
Based on customer needs and budget, design a menu that fits the theme of the banquet, ensuring the quality and taste of the dishes.
Menu design
Menu presentation
Taking Orders
Beverage selection
After taking the customers' orders, the waiters should offer a variety of beverages and explain the options available They should also ask if there are any specific requests or preferences

酒店英语课件unit

Replace the used towels with new ones
Refull the toys as needed
03
Provide cleaning services
1
Check and replace the lines and pillowcases
2
Check and replace the matress covers
03
English for Hotel Catering Services
Restaurant reservation service
01
Reservation Procedure
02
Greeting the customer and inquiring about the reservation
03
Confirming the reservation details such as date, time, party size, and special requests
Restaurant reservation service
• Providing the customer with confirmation of the reservation and possible cancellation policy
Checkout service
Checkout Procedure
Greet the guest and present the bill
Collect payment and process any necessary refunds or adjustments
Checkout service
Functional delivery of the ordered items to the guest's room

酒店英语培训EnglishLesson1

Responding appropriately
Staff should respond promptly and courteously to guests' inquiries or
requests, whether it is providing information, solving problems, or
Do you require a wake-up call? We offer a variety of room service options.
Common hotel expressions
We apologize for any inconvenience.
The front desk is open from 8 am to 10 pm.
Gain confidence in speaking English in a hotel setting
04
Learn to effectively deal with guest requests and complaints
course arrangement
Lesson 1
Introduction to the Hotel Industry and Basic Vocabulary
Room service
• Here is your order, please check if everything is correct.
Room service
Payment and feedback
Your payment has been processed. Do you need anything else?
Lesson 2

酒店英语ppt

2
Pair work. Decide which sentences are spoken by the bellman B, which by the guest G. Then, arrange the sentences to make a good conversation.
Waiter : Good evening, sir and madam. Have you made
Waiter: How many people are in you party? Four Guest: ______.
Waiter: Would you like to sit in the smoking or non-smoking
area, sir?
Guest: Non-smoking. This way, please (Guiding) Is this table OK? Waiter:________________. Guest: This is fine. ____________ Thank you
Hotel English 酒店英语视听说
Video II
1
In the Restaurant
Fill in the blanks with the words you hear.
Waiter: Good evening, sir. Welcome to Minshan Restaurant. May I help you ______________ Guest: My friends and I want to have dinner here. reservation ? Waiter: Do you have a ____________ Guest: No, I’m afraid not.

大学英语视听说4 Unit6ppt课件

6 Unit
Wealth
Lesson A Having it all
Listening
Lesson B Striking it rich
Activity 2 Look at them now!
A Listen to Nick and Janet talking about a TV show. Then answer the question.
Wealth
Lesson A Having it all
Listening
Lesson B Striking it rich
An English Video Course 4 视听说教程（第三版）电子教案 4
Activity 2 Look at them now! B Listen again. Write D for Djimon Hounsou, JC for Jim Carrey, or J for Jewel.
6 Unit
Wealth
Lesson A Having it all
Listening
Lesson B Striking it rich
Activity 2 Look at them now!
An English Video Course 4 视听说教程（第三版）电子教案 4
Language Notes
Proper names Burj Al Arab 阿拉伯塔（七星级酒店，位于阿拉伯联合酋长国的迪拜市）
George Megan
Luke the Coco Chanel suite 可可香奈尔套房
the Hotel Ritz （法国巴黎）丽兹酒店 the Peninsula Suite （香港）半岛（酒店）套房 the Royal Suite 皇家套房

酒店英语视听说课件

Language points in listening part
• 1.reserve v. 预定，预约 Reservation n. reserve a room/book a room e.g. I have reserved a room in the name of James. 保持，保留 All rights reserved. 版权所有。 • 2.preference n. 偏爱 e.g. It is a matter of personal preference.
Service procedure(服务流程)
1. Greet the guest 2. Ask the guest of the reservation information:
The date of arrival and departure The number of the people the room type and the number of rooms 3. Search for the room available /needed in the computer 4. Get the following information from the guest the name of the guest the guest’s telephone number 5. Confirm the reservation 6. Express your wishes
双人对床房,每间每天600元｡
The price/rate for a minimum of 5 rooms is 20 percent off.
如果起订5间房,房价可以享受20%的优惠｡
I’m sorry, there is no discount.

《酒店英语》课件

提供客房服务和解决问题
学习如何提供满意的客房服务和解决客人遇到的问题，让客人感到宾至如归。
客房清洁
及时清洁客房，更换床单、毛巾等，并保持整洁有序。
解决问题
灵活应对客人的需求和问题，积极解决并提供满意的解决方案。
个性化服务
根据客人需求提供个性化的服务，比如额外的床垫、升级客房等。
酒店设施和设备介绍
1 问候客人
使用友好的语言和表情向客人问候并提供帮助。
2 解答问题
倾听客人问题并提供准确的解答和指导。
3 处理投诉
冷静并专业地处理客人的投诉，解决问题并恢复客人对酒店的满意度。
总结和复习
本课程回顾了酒店英语的重要性，常用词汇与短语，房间预订和办理入住手续，提供客房服务和解决问题，酒店设施和设备介绍，与客人交流等内容。请务必复习并运用所学知识提升您的酒店英语能力。
常用酒店英语词汇与短语
学习一些常用的酒店英语词汇和短语，可以帮助您在工作中更流畅地与客人进行沟通。
Reception Desk
前台接待处，是客人办理入住和退房手续的地方。
Housekeeping
客房服务部，负责清洁客房和提供客房服务。
Room Service
客房服务，提供在客房内就餐和其他服务。
Concierge
《酒店英语》PPT课件
欢迎来到《酒店英语》PPT课件！通过本课程，您将学习到酒店英语的重要性，常用词汇与短语，预定房间和办理入住手续，提供客房服务和解决问题，酒店设施和设备介绍，与客人交流等场景，并进行总结和复习。
酒店英语的重要性
学习酒店英语能够帮助您与全球来宾更好地沟通和交流，提升工作效率，增强职业竞争力。
跨文化交流

《英语视听说》课件

听力理解技巧
选择适合学生水平的听力材料是提高听力理解能力的关键。材料难度应该适中，既不太简单也不太复杂，这样可以让学生在听的过程中不断挑战自己，提高理解能力。
听力材料选择
记笔记技巧
在听力过程中，记笔记是一个很好的辅助记忆和理解的方法。学生应该学会如何有效地记笔记，包括如何筛选关键词、如何组织信息等。这些技巧可以通过练习和指导来逐渐掌握。
In PPT courseware, the integration of listening and speaking activities can promote the development of both skills simultaneously.
Audiovisual strategies involve the use of both auditory and visual information to enhance language comprehension and production.
In PPT courseware, the integration of audiovisual and oral strategies can provide learners with a comprehensive approach to developing their listening and speaking skills.
Reading and writing: English is the language of international academic research. PPT courseware can help learners improve their English listening and speaking skills, enabling them to better understand academic papers and present their research findings more effectively. This can enhance their academic performance and expand their research horizons.

酒店英语Lesson3-优质课件

We do have a single room available / vacant for those days.
I’m sorry we are fully booked for 22nd. Do you mind changing the reservation rates?
The Key Sentences
Translate the following into English 早上好，我是订房部。有何吩咐? 您要订什么房间，夫人？您觉得豪华套房怎么样？我们有标准间，每间每天860元。您打算用怎样的支付方式，信用卡还是现金？对不起，明天所有的客房都已经订满。可不可以替我在当地预订一家饭店呢？我们会为您延长预约的。我们期待着为您服务。能不能请您这个周末再打电话来？可能会有人取消预约。
2、Our destiny offers not only the cup of despair, but the chalice of opportunity. (Richard Nixon, American President )命运给予我们的不是失望之酒，而是机会之杯。二〇二一年五月二十六日2021年5月26 日星期三
5、You have to believe in yourself. That's the secret of success. ----Charles Chaplin人必须相信自己，这是成功的秘诀。-Wednesday, May 26, 2021May 21Wednesday, May 26, 20215/26/2021
Thirdly, inquiry and mail service. Inquiries from guests will be answered and mails for guests will be taken care of.