UNIT-1酒店英语口语

Hotel English 酒店英语视听说
Listening I
A doorman greets a guest at the gate of the hotel.
Doorman: Guest: Doorman: Guest: Doorman: Guest: Doorman: Guest: Doorman: Guest: Doorman:
Hotel English
酒店英语视听说
Unit 1
Greeting Guests
Hotel English 酒店英语视听说
Warming up
1
Look and match.
wenku.baidu.com
Luggage
front desk lobby registration
Hotel English 酒店英语视听说
Warming up
bellman should come up to 2. When a guest arrives, the __________ help him. luggage with them. 3. When people travel, they usually carry _________ lobby the hotel. 4. The front desk is in the _______of receptionist works at the front desk. 5. A ________________
4. The bellman helps the guest with her luggage. ( T ) 5. The guest is satisfied with the bellman’s service. ( T )
Hotel English 酒店英语视听说
Video I
At the Gate
Guest: Thank you.
Hotel English 酒店英语视听说
Video II
In the Lobby
A guest is staying in the hotel. A clerk sees him in the hall, and introduces him to the manager.
Hotel English 酒店英语视听说
Listening I
2
Fill in the blanks with proper expressions.
6. A: How many pieces of luggage do you have?
B: Four 7. A: How do you find our service? B: Excellent. People here are very friendly and helpful. 8. A: This way, please. B: Thank you. A: After you, please. B: Thank you.
Good morning, ma’am. Welcome to our hotel. Good morning. Can I help you? Yes, please. Is this your suitcase? Yes. How many pieces of luggage do you have? Four. Let me take them for you. I’ll show you to the front desk. This way, please. Thank you. My pleasure. I hope you’ll enjoy your stay in our hotel.
Hotel English 酒店英语视听说
Video II
2
In the Lobby
Answer the questions.
1. Who is Mrs. Li ?
Mrs. Li, the manager of the hotel. 2. How does Mr. Johns find the service here? Excellent. The people here are very friendly and helpful.
Hotel English 酒店英语视听说
Listening II
As some guests come to the hotel, the doorman walks up to help them.
Doorman: Good evening, ladies and gentlemen. Welcome to our hotel. Guest A: Thank you. Doorman: Can I help you? Guest B: Yes. Please help us with our luggage. Doorman: Are all these yours? Guest A: Yes. There are ten in all. Doorman: OK. I’ll take them for you. This way, please. Guest B: Thank you. Doorman: You are welcome. Hope you have a good time.
1. The bellman greets the guest in the evening.
2. The bellman is very polite to the guest.
( F )
( T )
3. The guest has four pieces of luggage with her. ( F )
Hotel English 酒店英语视听说
Video I
At the Gate
When a guest arrives at the hotel, the bellman greets her.
Hotel English 酒店英语视听说
Video I
1
At the Gate
Decide true (T) or false (F).
Video II
In the Lobby
New Words and Expressions
clerk n. 服务员
introduce v. 介绍
manager n. 经理
service n. 服务
excellent adj. 杰出
friendly adj. 友好的
helpful adj. 有帮助的 lobby n. 大堂，前厅 have a good time 过得愉快
Good morning Bellman: ________________________. Guest: Good morning. Can I help you with your luggage Bellman: __________________________________? Guest: Yes, please. How many pieces do you have Bellman: __________________________________ ? Guest: Just two. One suitcase and one bag. Is that right Bellman: _________________________________________ ? Guest: That’s right. This way, please, ma’am. Bellman: _________________________________. Guest: OK.
How do you do? Guest: ____________________?
Manager: How do you do? Welcome to our hotel.
How do you find our service? _______________________________? friendly and helpful Guest: Excellent. The people here are very______________________. I hope you have a good time here . Manager: Thank you. ____________________________________.
2
Fill in the blanks with suitable words.
1. When a guest comes to stay in a hotel, he should go to the front desk to fill out the registration form. _____________
Hotel English 酒店英语视听说
Video I
At the Gate
New Words and Expressions
ma`am n. (美)女士
welcome v.欢迎
hotel n. 酒店
suitcase n. 手提箱
luggage n.行李
enjoy v. 享受
stay n. 逗留
When a guest arrives at the hotel, the bellman greets her.
Hotel English 酒店英语视听说
Video I
2
At the Gate
Watch the video again and then fill in the bellman’s words.
Hotel English 酒店英语视听说
Video II
In the Lobby
A guest is staying in the hotel. A clerk sees him in the hall, and introduces him to the manager.
Hotel English 酒店英语视听说
Hotel English 酒店英语视听说
Listening I
1
Role-play the dialogue with your partner.
Hotel English 酒店英语视听说
Listening I
2
Fill in the blanks with proper expressions.
After you, please. Bellman: _________________________.
Guest: Thank you. Please enjoy your stay. Bellman: ______________________________________ .
Hotel English 酒店英语视听说
Video II
1
In the Lobby
Fill in the blanks with the missing words.
Clerk: How are you today, Mr. Johns?
Fine, thanks. Guest: _____________________.
Clerk: This is our manager, Mrs. Li.
1. A: How do you do?
B: How do you do? 2. A: How are you? B: Fine, thank you. 3. A: Can I help you? B: Yes, please. 4. A: Nice to meet you. B: Nice to meet you, too 5. A: Thank you. B: My pleasure
Hotel English 酒店英语视听说
Listening II
1
Role-play the dialogue with your partner.
Hotel English 酒店英语视听说
Listening II
2
Pair work. Decide which sentences are spoken by the bellman B, which by the guest G. Then, arrange the sentences to make a good conversation.