UNIT-1酒店英语口语

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酒店英语Unit1

F Asking for the guest’s guarantee method
G Explaining the reservation cancellation policy to the guest
H Saying goodbye
在预订服务中，预订员需要向客人解释酒店的无担保预订（non-guaranteed reservation）政策，并建议客人选择信用卡担保预订。例如，We only keep a non guaranteed reservation until
(3) What kind of room would you like?
(4)
Could you please provide your credit card number and expiry date? We need them to gu在ar完an成te预e订y前ou，r 预订员需
reservation.
4:00 p.m. on the arrival date.
Therefore, we suggest you
guarantee your reservation
with your credit card for
late arrival.
听力原文
3
Scene 2 Changing a reservation
和地区的标准各有不同。例
如king bed，在英国的尺寸是
60×78 英寸（152×198厘米）,
而在澳大利亚通常是
183×用的标准。
021
Write each of the expressions under the corresponding picture.

酒店英语口语对话简单带翻译

酒店英语口语对话简单带翻译一、预订房间客人：Hello, I’d like to make a reservation for a single room for two nights, please.（你好，我想预订一个单人间，两晚，谢谢。

）服务员：Sure, could you please tell me the dates you’ll be staying?（当然，请问您将入住的日期是？）客人： I will arrive on the 15th and check out on the 17th.（我将于15号入住，17号退房。

）服务员： Great. May I have your name, please?（好的，请问您的姓名？）客人： My name is John Smith.（我叫约翰·史密斯。

）服务员： Thank you, Mr. Smith. Your room is booked.（谢谢，史密斯先生。

您的房间已经预订好了。

）二、入住手续服务员： Welcome to our hotel, Mr. Smith. Could you please fill out this registration form?（欢迎来到我们的酒店，史密斯先生。

请填写这份登记表。

）客人： Sure, here you go.（好的，给你。

）服务员： Thank you. Here is your room key. Your room number is 302 on the third floor.（谢谢。

这是您的房间钥匙。

您的房间号码是302号，三楼。

）客人： Thank you. Is breakfast included in the room rate?（谢谢。

早餐费用包含在房费里吗？）服务员：Yes, breakfast is included. It’s served from 7:00 a.m. to 10:00 a.m. in the dining hall.（是的，包含早餐。

酒店英语口语

酒店英语口语1. 预订房间1.1 询问房间可用性When booking a hotel, one of the first things you need to do is to check the availability of rooms. Here are some phrases you can use to inquire about room availability:•Do you have any rooms available?•Are there any vacant rooms?•Do you have a room for tonight?1.2 询问房价和房间类型Apart from checking the availability, it is also important to know the price and type of the room. Use the following phrases when asking about the price and room types:•How much is the room per night?•What is the rate for a single/double room?•Do you have any rooms with a view?•Are there any rooms with a balcony?1.3 询问预订方法Once you have chosen the room and confirmed the availability, you need to inquire about the booking procedure:•What is the booking process?•How can I make a reservation?•Do I need to pay a deposit to confirm the booking?2. 入住与退房2.1 办理入住手续When checking into a hotel, the following phrases will come in handy: •I have a reservation under the name of [your name].•I would like to check-in, please.•Could you please provide me with the check-in form?2.2 询问早餐和服务设施It’s also important to inquire about breakfast and other services/facilities provided by the hotel:•Does the room rate include breakfast?•What time is breakfast served?•Do you have room service?•Is there a gym/swimming pool in the hotel?2.3 退房手续Before checking out of the hotel, make sure you follow the appropriate procedures:•I would like to check out.•Can I have the bill, please?•Is there a separate charge for any additional services?3. 其他常用口语表达Here are some additional phrases that may come in handy during your stay at a hotel:•Could you please provide me with an extra pillow/towel?•Is there a safe in the room?•Could you recommend any good restaurants near the hotel?•I need to arrange a wake-up call for tomorrow morning.•Is there a laundry service available?•How do I connect to the Wi-Fi?Remember to always be polite and respectful when communicating in English at a hotel. Using these common phrases will help you have a smooth experience during your stay.。

酒店英语口语情景对话

酒店英语口语情景对话对话一：预订房间A: 早上好，欢迎光临酒店。

您需要预订房间吗？B: 是的，我需要预订一个双人间，入住时间是下周五。

A: 好的，我们有很多房间可供选择，请问您对房间的要求有什么？B: 我希望房间有一个大床和免费的无线网络。

A: 没问题，我们有符合您要求的房间。

您需要入住几晚？B: 我需要入住两晚。

A: 好的，请问您的姓名和联系方式是什么？B: 我的名字是张三，联系方式是。

A: 好的，预订完成后，我们会给您发送确认短信。

谢谢！B: 谢谢您的帮助！对话二：办理入住手续A: 晚上好，欢迎光临！您预订的是双人间，对吗？B: 是的，我是张三。

A: 您的预订已确认，这是您的房卡和钥匙，房间号是302。

B: 谢谢！A: 您需要支付押金500元，退房后会退还给您。

B: 好的，我可以用信用卡支付吗？A: 当然可以，我们接受信用卡付款。

您需要在离店时结算所有费用。

B: 了解，我会记住的。

A: 好的，请您填写一下入住登记表，包括您的姓名、国籍和护照号码。

B: 好的，我马上填写。

A: 感谢您的合作，祝您入住愉快！对话三：客房服务A: 早上好，有什么可以为您效劳的？B: 我的房间没有毛巾和洗漱用品，可以补充一下吗？A: 当然可以，我会马上给您送去。

B: 谢谢！还有一个问题，我需要一份早餐送到房间，大约几点可以送到？A: 我们可以在早上7点到10点之间送到您的房间，您需要什么样的早餐？B: 我想要一个咖啡和面包。

A: 好的，我会安排给您送早餐。

有其他需要的事情吗？B: 暂时没有了，谢谢您的帮助！A: 不客气，请随时告诉我们如果有其他需求。

对话四：结账离店A: 午安，您准备好结账离店了吗？B: 是的，我准备好了。

A: 您的账单总金额是800元，包括房费和其他消费。

请问您以什么方式支付？B: 我可以用支付宝支付吗？A: 当然可以，请打开您的支付宝扫描这个二维码进行支付。

B: 好的，我已经支付完成了。

A: 谢谢！这是您的和退还的押金。

酒店前厅常用英语口语

酒店前厅常用英语口语第一部分前厅Part one FRONT OFFICEUnit one Making a Reservation/Advance Reservation第一章预订Key Sentences例句1. Good morning/evening. Reservation. May I help you?早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗？2. What can I do for you?我能为您帮什么忙吗？3. Hold on line, please. Could you please hold on?请稍等（电话中）请稍等，好吗？4. Could you wait a minute, please?请稍等，好吗？5. Are you with a company?您是公司预订吗？6. May I know you departure date?请问您的离店日期是哪天？7. How long will you stay with us?请问您住几天？8. How many people are there in your party?您们一共几个人？9. That will be four nights.四个晚上。

10. May I know the arrival date, please?请问哪天入住？11. Is it just for tonight?请问只住今天一晚吗？12. When do you check in?请问您什么时候入住？13. Would you like a single room or a double room?请问你想订单人间还是双人间？14. What kind of room would you like/prefer?请问您喜欢什么样的房间？15. Would you please tell me your full name, please?请问您的全名是？16. And your address, please?请问您的地址？17. May I know you telephone number, Mr Smith?史密斯先生，请问您的电话号码是？May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？How would you like to guarantee your reservation?请问您的担保方式是？May I take your credit card number or Guarantee letterfor the guarantee?请提供您的信用卡号码或担保信给我做为担保。

酒店英语基本对话

酒店英语基本对话下面是店铺整理的酒店英语基本对话，欢迎大家阅读!酒店英语基本对话一：A Hello,this is QuaCheng hotel,is there anything I can help you,sir?你好，这里是泉城大酒店，请问您需要什么服务B Yes, I'd like to book a room.我需要预订一间房A Sure,we have different type of rooms,which would you like to choose?我们酒店有不同类型的房间，您需要哪种房间呢?B I'm not very certain,could you give me a brief introduction,please?我不是很确定，你能不能给我做一下简单的介绍?A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnel in your hotel to open the window and clean the room before I arrive there.Is that ok?谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。

嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗?A Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else?好的，先生，我已经记下了你的要求。

酒店英语unit1演示教学

Task 1 Match the room types with their
corresponding pictures.
Suggested Answers
double room—1 TWB/standard room—2 suite—3
Task 2 How many room types do you know now?
➢Japanese suite
Single room
Double room
Twin room
Suite room
Listening Taking a reservation
Task 1 Go back to the key words.
1.reservation 2. twin room 3.available ps availability 4.Including 5.breakfast dinner lunch supper 6.arrival departure 7.restaurant 8.contact 9.confirm ps confirmation 10.adult 11.mobile 12.booking
.
service is needed in particular.
We look forward to seeing you and your family on the 10th of November.
Balcony 阳台 Babysitting 照看婴儿
Regards Yuan
Reservations
More Room Types (1):
➢ deluxe single room
➢ deluxe wedding suite

常用的酒店英语口语对话

【导语】英语⼝语的考试主要考察的是学⽣是否具备这⽅⾯知识，主要考察的就是发⾳和即兴表达。

以下是整理的常⽤的酒店英语⼝语对话，欢迎阅读！1.常⽤的酒店英语⼝语对话 1.Good afternoon，sir. Welcome to the International Hotel. 下午好，先⽣，欢迎光临国际⼤酒店。

2.How many pieces of luggage do you have?请问您⼀共有⼏件⾏李? 3.I’ll show you to the Reception Desk. This way，please. 我带您到接待台，这边请。

4.I’ll put your suitcases by the post over there. 我把您的⾏李放在那边的柱⼦那⾥。

5.A bellman will show you to your room when you have finished checking in. 您办理完住点⼿续后,⾏李员将带您到您的房间。

6.Good evening，sir. I’ll show you to your room. You have two suitcases and one briefcase. Is this correct?晚上好，先⽣。

我将带您到您的房间去。

您有两只箱⼦和⼀只⼿提箱，对吗? 7.Is there anything breakable in your briefcase?您的⼿提箱⾥有易碎的东西吗? 8.Please follow me，sir. Your elevator is this way. 请跟我来，您的电梯在这边。

9.Watch your step，sir. And come this way，please. 您⾛好，先⽣，请这边⾛。

10.This is your room，sir，after you，sir. May I put your suitcases here?这是您的房间，先⽣。

酒店前台英语口语

酒店前台英语口语Hotel Receptionist English Conversations:At Check-in:1. Guest: Hi, I have a reservation under the name Smith. Receptionist: Good evening, Mr. Smith. May I see your ID, please? Guest: Sure, here you go.Receptionist: Thank you, Mr. Smith. We have a deluxe room reserved for you. Could you please fill out this registration form? 2. Guest: Hello, I would like to check-in.Receptionist: Good afternoon. Do you have a reservation? Guest: No, I don't.Receptionist: That's not a problem. Let me check our availability for you.3. Guest: Hi, I made a reservation online for a room. Receptionist: Good morning! May I have your name and ID, please?Guest: My name is Johnson, and here's my ID.Receptionist: Thank you, Mr. Johnson. We have your reservation here. Please sign in and provide your credit card for any incidental charges you may have.At Check-out:1. Guest: Hi, I'd like to check out, please.Receptionist: Good morning! May I have your room number? Guest: Room 306.Receptionist: Alright. Just a moment, let me check your bill and make sure everything is settled.2. Guest: Hello, I'm checking out today.Receptionist: Good afternoon. Could you please provide your last name and room number?Guest: My last name is Brown, and I stayed in room 512. Receptionist: Thank you, Mr. Brown. Let me check your bill and make sure there are no pending payments.3. Guest: Hi, I'm checking out. Can you please finalize my bill? Receptionist: Good evening. May I have your name and room number, please?Guest: I'm Mrs. Anderson, and I'm staying in room 210. Receptionist: Thank you, Mrs. Anderson. Let me print out your bill and verify any additional charges.。

酒店常用英语口语带翻译50句

酒店常用英语口语带翻译50句1. Greeting•Good morning, can I help you? 早上好，我能帮您吗？•Hello, welcome to our hotel. 您好，欢迎光临我们的酒店。

2. Check-in•I have a reservation under the name of Smith. 我有一个叫做Smith的预订。

•Could you please fill out this registration form? 请您填写这张登记表好吗？3. Room Assignment•Your room number is 305, on the third floor. 您的房间号是305，位于三楼。

•Enjoy your stay in our hotel. 希望您在我们酒店过得愉快。

4. Room Facilities•Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗？•The air conditioning is not working properly. 空调不太正常。

5. Room Service•Can I order breakfast to be delivered to my room? 我可以订购送到房间的早餐吗？•I would like fresh towels and toiletries, please. 我需要新的毛巾和洗漱用品。

6. Dining at the Hotel•What time is breakfast served? 早餐什么时间开始供应？•I would like to make a dinner reservation for two at7 pm. 我想预订今晚7点的晚餐，两人。

7. Checking Out•Could you please prepare the bill for room 305? 请给305房间准备账单。

酒店常用英语口语对话带翻译

酒店常用英语口语对话带翻译场景一：预订房间 Booking a Room客人：Excuse me, I’d like to book a room for this weekend. 接待员： Sure. How many nights will you be staying? 客人：Two nights, from Friday to Sunday. 接待员： Great. We have different room types available. Would you prefer a single or double room? 客人：I’d like a double room, please. 接待员：Perfect. Could I have your name and contact information, please? 客人： My name is John Smith. My phone number is 123-456-7890. 接待员： Thank you, Mr. Smith. Your room is booked for this weekend.客人：打扰一下，我想订一个房间这个周末。

接待员：当然。

您打算住几晚呢？客人：两晚，从星期五到星期日。

接待员：好的。

我们有不同类型的房间可供选择。

您想要单人房还是双人房？客人：请给我一个双人房。

接待员：好的。

请问您的姓名和联系方式？客人：我叫约翰·史密斯。

我的电话号码是123-456-7890。

接待员：谢谢您，史密斯先生。

您的房间已经预订。

场景二：办理入住 Checking In接待员： Welcome to our hotel! Do you have a reservation with us? 客人： Yes, I do. My name is Mary Johnson. 接待员：Great, Ms. Johnson. May I see your ID and credit card, please? 客人： Of course. Here you go. 接待员： Thank you. Your room key is ready. You are staying in room 302 on the third floor. 客人： Thank you. What time is breakfast served in themorning? 接待员： Breakfast is served from 7 am to 10 am in the restaurant on the ground floor.接待员：欢迎光临我们的酒店！您预订了房间吗？客人：是的，我预订了。

酒店场景中英文对话

酒店场景中英文对话场景一：办理入住手续Receptionist: Good afternoon! Welcome to our hotel. How can I help you?前台: 下午好！欢迎来到我们酒店。

请问我能帮您什么？Guest: Hi, I have a reservation under the name Li Ming客人: 你好，我预订了一个房间，名字是李明。

Receptionist: Let me check. Yes, Mr. Li. I see your reservation here. Can I have your ID and credit card, please?前台: 让我查一下。

好的，李先生，我看到了您的预订。

请出示您的身份证和信用卡。

Guest: Sure, here they are.客人: 当然，给您。

Receptionist: Thank you. You’ve booked a deluxe room for three nights. Is that correct?前台: 谢谢。

您预订的是豪华房，住三晚，对吗？Guest: Yes, that’s correct.客人: 是的，没错。

Receptionist: Great. Here is your room key. You are in room 305 on the third floor.前台: 很好。

这是您的房卡。

您的房间在三楼的305号。

Guest: Thank you. What time is breakfast served?客人: 谢谢。

早餐几点开始供应？Receptionist: Breakfast is served from 7 AM to 10 AM in the dining areaon the second floor.前台: 早餐供应时间是早上7点到10点，在二楼的餐厅。

酒店英语口语：酒店服务

酒店英语口语：酒店服务【篇一】Good afternoon，sir Welcome to the International Hotel 下午好，先生，欢迎光临国际大酒店。

How many pieces of luggage do you have？请问您一共有几件行李？I’ll show you to the Reception Desk This way，please 我带您到接待台，这边请。

I’ll put your suitcases by the post over there 我把您的行李放在那边的柱子那里。

A bellman will show you to your room when you have finished checking in 您办理完住点手续后,行李员将带您到您的房间。

Good evening，sir I’ll show you to your room You have two suitcases and one briefcase Is this correct？晚上好，先生。

我将带您到您的房间去。

您有两只箱子和一只手提箱，对吗？Is there anything breakable in your briefcase？您的手提箱里有易碎的东西吗？Please follow me，sir Your elevator is this way 请跟我来，您的电梯在这边。

Watch your step，sir And come this way，please 您走好，先生，请这边走。

This is your room，sir，after you，sir May I put yoursuitcases here？这是您的房间，先生。

您请进，我能够把您的箱子放在这吗？Here is your room key，sir Is this the correct number of bags？先生，这是您的房间钥匙，您的行李件数对吗？Over here is the switch for the bedside lamp，and this is the volume control for the TV and this is the channel selector 这是床头灯开关，这是电视音量开关，这是电视频道开关。

日常酒店英语交流口语

日常酒店英语交流口语Part 1: 酒店预订与入住1. Making a Hotel Reservation 酒店预订- Guest: Good morning/afternoon/evening. I want to make a reservation, please.- Receptionist: Of course, sir/ma'am. How many nights will you be staying with us?- Guest: I'll be staying for three nights, from [date] to [date].- Receptionist: Great. What type of room would you like?- Guest: I prefer a double room with a view, if available.- Receptionist: Certainly, I will check for availability. May I have your name, please?- Guest: My name is [name].- Receptionist: Thank you, Mr./Ms. [name]. Can I have your contact information, please?- Guest: Sure. My phone number is [phone number].- Receptionist: Perfect. Your reservation is confirmed. We look forward to welcoming you.2. Checking-In 入住- Guest: Good evening. I have a reservation under the name of [name].- Receptionist: Good evening, Mr./Ms. [name]. May I see your ID, please?- Guest: Certainly, here it is.- Receptionist: Thank you. Could you also provide a credit card for incidental charges?- Guest: Of course, here you go.- Receptionist: Thank you, Mr./Ms. [name]. Your room is on the [floor]. Here is your key card. Enjoy your stay!- Guest: Thank you very much.Part 2: 房间设施与服务3. Inquiring about Room Facilities 询问房间设施- Guest: Excuse me, does the room have a mini-bar?- Hotel Staff: Yes, all our rooms are equipped with a mini-bar.- Guest: Great. Is there also a safe in the room?- Hotel Staff: Certainly, every room has a safe for your valuables.4. Housekeeping Services 客房服务- Guest: Could you please send someone to clean my room?- Hotel Staff: Of course, sir/ma'am. We will send housekeeping right away.- Guest: Thank you.5. Room Service 房间服务- Guest: I would like to order room service, please.- Hotel Staff: Certainly, sir/ma'am. What would you like to order?- Guest: I would like a club sandwich and a bottle of water.- Hotel Staff: Noted. Your order will be delivered shortly.Part 3: 其他酒店交流口语6. Requesting Assistance 请求帮助- Guest: Excuse me, could you help me book a taxi to the airport?- Concierge: Certainly, sir/ma'am. What time would you like the taxi to arrive?- Guest: I need a taxi at 8:00 AM tomorrow, please.- Concierge: Understood. I will arrange it for you.7. Reporting an Issue 报告问题- Guest: There seems to be a problem with the air conditioning in my room. It's not cooling properly.- Hotel Staff: I apologize for the inconvenience, sir/ma'am. I will send someone to check it immediately.- Guest: Thank you for your prompt attention.8. Checking Out 退房- Guest: Good morning. I would like to check out, please.- Receptionist: Good morning, Mr./Ms. [name]. Could you please settle any outstanding charges?- Guest: Of course, here is my credit card.- Receptionist: Thank you. Your bill has been settled. We hope you had a pleasant stay.- Guest: Thank you. Goodbye.Part 4: 常用口语表达- Can I have some extra towels, please? 可以请给我一些额外的毛巾吗？- Is breakfast included in the room rate? 早餐包括在房价内吗？- What time is breakfast served? 早餐什么时候开始供应？- Could you recommend a good restaurant nearby? 能推荐附近有好的餐厅吗？- Is there a gym or fitness center in the hotel? 酒店内有健身房吗？- What time does the swimming pool open/close? 游泳池什么时间开放/关闭？- Can I have a late check-out? 我可以延迟退房吗？- How much is the cost for an extra bed? 加床的费用是多少？请注意，以上只是口语交流示例，具体情况还需根据实际接待场景和需求进行调整。

酒店英语口语附字幕 Unit1

酒店英语口语附字幕 Unit1Lesson One Guest Comes to Register第一课请客人登记G：Hi,I'm here to check in.旅客：你好,我来登记入住。

R：You must be rson.登记员：你一定是Larson先生吧。

G：Yes,that's right.旅客：是的，没错。

R：Welcome to Tianjin International Building.登记员：欢迎你住进天津国际大厦。

Would you please fill out this registration form?请你填一下这份登记表好吗？R：Thank you ...Excuse me,sir.You forgot to fill in your visa number.登记员：谢谢你.......对不起，先生，你忘记填写签证号码了。

G：Did I?Let me see that...Oh,sorry...Here you are.旅客：是吗？让我看看...... 喔，对不起...给你。

R：And would you sign here,please? Thank you.登记员：先生,请你在这里签一下字，谢谢，May I see your passport,please ...Thank you.我能看一下你的护照吗？......谢谢。

Would you mind leaving your passport here for an hour or so?您介不介意把您的护照放在这儿一小时左右？We must/have to make a copy of your passport and visa for our records.我们需要复印一份保留。

Lesson Two Guest's Visa Is Invalid第二课客人的签证无效。

R：I'm sorry,your visa has expired.登记员：对不起，您的签证过期了。

Unit One Courtesies(酒店英语)

• Could I leave a message? 我能留一个言吗？ • Could you ask him to call me back? 请你叫他给我回一个电话好吗？ • Could you speak louder, please? 请大声一点好吗？
复习：
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I’m afraid you have the wrong number. 恐怕你打错号码了。 Can you give me a timetable, please? 请给一张时刻表，好吗？ Thank you all the same. 同样得感谢你。 Excuse me ,could you tell me the way to …？麻烦一下，你能告诉我去……的路吗？ Do you want to fly first or economy class? 你要订头等舱还是经济舱？
你想得真周到。
You’re welcome.
别客气。
Not at all.
没事儿。
Don’t mention it.
不用了。
道歉及没关系：
• I’m awfully sorry. I didn’t mean to… 我非常抱歉，我无意……。 • It’s nothing serious. 没有什么关系。
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I’d like to (reserve a flight)/(book a seat) to Shanghai. 我想订张飞往上海的机票。 Will you prefer a window, aisle or central seat?
您比较喜欢靠窗、靠走廊还是中间的位置？
• Do you want to fly first or economy class?