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The EIS comprises the most aggregated steering and controlling information for the management.
Hierarchy of management information for the ServicLeabharlann Baidu Division
EVA • WACC …
Lack of coverage
Non accounted assets • Brand awareness • Employee satisfaction •… Department specific parameters • Quality rate • Time to market •… Strategic relevant measurements • Innovation rate • Quality of workforce
strategic and process indicators
A.T. Kearney 10/10263d/11.99_01 4
Success factors
An integrated management information system enables the management to get insight, establish focus and to align the organizational activities.
Usage
Steering/ controlling
Analyzing/ correcting
Operations
Indicators = Explaining (business relevant) information Information
Analyzing/ correcting
A.T. Kearney 10/10263d/11.99_01 2
Advantages of an EIS for the European data warehouse
Provides insight
Serves as the basis for performance reporting in all areas and feedback on strategy
Success factors
Even if the most advanced financial reporting systems don’ t cover all important aspects of business.
Reporting system
Sales • Sales growth • Sales distribution •… Margins • Net • Gross •… Investment • Working capital • Financial investment •… ROCE
Users
Management
Controller/ Support functions
Executive Information Systems
= aggregated management system
Reports = Summary of indicators for specific area
Theoretical integration of finance, strategy and processes
A.T. Kearney 10/10263d/11.99_01 3
Success factors
Without a such focused organizational aligned and insight providing EIS, any management information system cannot explain it’s full potential
This document is exclusively intended for selected client employees. Distribution, quotations and duplications – even in the form of extracts – for third parties is only permitted upon prior written consent of A.T. Kearney.
A.T. Kearney used the text and graphs compiled in this report in a presentation; they do not represent a complete documentation of the presentation.
Success factors
Establishes focus for performance
Provides the few critical measurements which focus individual attention on the actions that have the greatest impact on strategy execution and value creation
Problems arising out of lack of . . .
Focus for performance • Excess data, but not enough management information • Unfocussed data require time to interpret and analyze Organizational alignment • Limited management model due to lack of standardized management steering tool (EIS) Providing insight • Lack of equal measurement sets throughout the whole organization • Overemphasis on financial figured due to financial reporting and limited coverage of
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