酒店英语：客房送餐服务

合集下载

《酒店服务英语》课程单元教学设计第2章Project 5 room service

《酒店服务英语》课程单元教学设计——Room Service客房送餐服务一、基本信息(basic information)1. 本次课项目（the unit’s project）：客房送餐服务2.核心能力目标（core capability objectives）：能够运用英语为外宾进行客房送餐服务3. 知识目标（knowledge objectives）：明确送餐服务程序;熟练掌握专业术语和关键句子。

4. 情感目标（affective objectives）：以热情的服务态度和礼貌用语提供客房送餐服务。

5. 素质目标（Quality objectives）：通过实地实境与外宾对话练习，提高心理素质和应变能力。

6. 能力训练任务（Capability training task）：模拟客房服务员的角色，进行实地实境会话练习。

7.教学场地（teaching site）：客房服务实训基地前台与客房8．物品准备（teaching materials）：电话、托盘、菜谱、账单、笔（每组一套）。

9. 授课说明（teaching introduction）：本单元设计利用任务驱动模式教学，专任教师组织教学，由外宾配合学生训练，以提高学生听力和适应能力。

课堂上以学生活动为主，教师适当地引导，达到培养学生张口能力为主的教学目的。

二、能力训练设计（capability training design）Step 1：热身练习（warming-up）（3 minus）1.学生前台列队，师生英语致意问候，教师检查仪容仪表。

目的：培养学生良好的职业意识和习惯。

2.预定程序语言接力。

教师布置本节课任务：Room Service（客房送餐服务）Scene: The guest Jenny from Philippines calls the room center and would like to have breakfast in her room. Later the room attendant delivers her order to her room and lets her sign the bill. )（情境：菲律宾客人Jenny给客房中心打电话想在房间内吃早餐。

酒店客房英语单词

breakfast menu 早餐菜单
light switch 灯开关
air conditioner vent 空调排风口
pillow case枕套
coffee table 咖啡桌
wall paper 壁纸
hair dryer 吹风机
standing lamp 地灯
sheer curtains 纱窗帘
desk lamp 台灯
television cabinet 电视柜
single bed 单人床 double bed 双人床 desk书桌
dusting 去尘
toilet brush 马桶刷子
refuse bag 废物袋
夜床服务 turn – down service
打扫房间 make up
稍稍整理 tidy up
洗衣项目 laundry items
加快服务 express service
连通房 connecting room
相邻房 adjoining room
没有按预定抵店 no show
确认信 letter of confirmation
服务费 service charge
手提箱 briefcase
汽车行李箱 luggage trunk
送行李 send up
填写 fill out
名牌 name tag
Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌
slippers拖鞋 drapes 布帘
Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以
B&B 家庭式酒店

酒店服务英语4 客房订餐服务

Room service, also called Food Delivery Service, refers to the service provided by Room Service Section in Food and Beverage Department in a hotel, which means guests can order their food (snack, breakfast, lunch, dinner, wine, etc) via telephone or marking down the knob menu, then the food will be delivered by room attendants to their room.
酒店英语客房订餐服务
Ordering the room service
Room Service
Ordering
Room Service
引入Leading
回答问题 Answering the following questions
what is Room Service?
Clues:
Food and Beverage Department, order their food, knob menu, deliver, by room attendants
Which one would you like? H: What does a continental breakfast have? R: Orange juice, toast with butter, coffee or tea. H: I’ll take it R: Coffee or tea H: Coffee. I ‘d like to book a Chinese breakfast for my husband. What

RoomService客房送餐服务

RoomService客房送餐服务
Role Play: Doorknob menu service
Staff: Good morning. Reception. May I help you? Guest: Good morning. It’s Mr. White in Room 489. Can I have breakfast in my room tomorrow morning?
VIP”s present
Give the present
to the customers on holiday
RoomService客房送餐服务
RoomService客房送餐服务
Fine Dining
RoomService客房送餐服务
Order taking by phone
Room call
• May I help you?
• Write down the
• Within 3 rings
order
• Introduce yourself clearly
• May I have your room number? For how many person?
询问客人是否还有其他需要请问还有什么需要吗？ Would you like anything else?
出示账单,这是您的账单 Present the bill. Here is your bill
离开房间后退一步转身，离开。如客人门未关则询问是否需要关门 farewell and close the door if needer
Breakfast Menu All day dining menu Super menu Snack menu Mini bar menu

餐厅服务英语 2-6 Room Service

(2) America Breakfast 美式早餐 choice of chilled juice or fresh fruit in season 水果汁或时令果汁 two fresh eggs of any style 鲜鸡蛋两只 with ham, bacon or sausage 配火腿、咸肉或香肠 toast or breakfast rolls 烤面包或早餐包 with butter and jam 黄油、果酱 coffee or tea 咖啡或茶
• Ask the guest to sign te 工作知识(1)
• 1. Room service useful sentences 送餐服务常用语
(1) 敲门,自报身份: Room Service, may I come in? (2) 放置托盘(tray)或餐车(trolley)前应征询客人意见:Shall I put it here? (3) 准备好账单,并问清楚客人的结账方式: How would you like to pay the bill? (4) 客人用餐后,撤出餐具前应询问客人: Shall I take the plates away, 并征求客人用餐的意见: How is everything? 若客人有不满,应及时补救。
Hotel Task 酒店任务
• Suppose you are Johnson, now you’re going to provide room service to the guest. Please perform the task according to the hints below with your partner. 角色A：你是Mr. William，住在1618房间。你打电话到客服中心要求客房送餐服务，并告知需要一份欧陆式早餐

酒店英语口语：客房服务日常用语英语

酒店英语口语：客房服务日常用语英语客房服务日常用语 Edited and Illudtrared by the P&TDept .of the Golden Gulf HotelHousekeeping Useful Conversations Recognizing the Guests 迎客入住 Making up Rooms 整理房间 Laundry Service 洗衣服务Room Service 送餐服务 Maintenance 维修服务 Tuen—down Service 夜床服务 Tending the Patient 病客服务 Baby-sitting Service 托婴服务 Replenishing the Mini-bar 补充饮料 Morning Call Service 叫醒服务 Bidding Farewell Guests 送走客人 Useful Expressions 日常用语 Provided by the Room Division Dept .of the Golden Gulf Hotel in November 1996.第二 Part Recognizing the Guests 欢迎入住情景：客人走出电梯后，楼层服务员趋前迎候。

要求：面带微笑，站姿文雅，目光亲切，热切温暖地面对客人。

1、早上（下午，晚上）好，先生（女士）！欢迎 Good moming (afternoon , evening ),sir (madam) 到我们酒店！ Welcome to our hotel . 2、欢迎到......楼，我是楼层服务员，如有服务要Welcome to the ......floor , I’m thefloor attendant, 求，请随时吩咐。

just let me know if thereis anything I can do for you. 3、请让我带您到房间去。

酒店服务英语5 客房送餐服务

深化二 improvement two
Complaints 处理投诉
思考并模拟情境 Student A: You are a hotel guest and call room service to ask
why your breakfast hasn’t been sent up yet. You hung your breakfast doorknob menu at 9:00 p.m. before you went to bed the previous* night. Student B: You are a room service attendant. Answer the call and apologize. Promise to send him breakfast right away.
C: thank you. Can I have it charged to my account, please?
R: certainly sir, would you sign here please? Thank you for using room service. Goodbye.
Service procedure and sentences程t salad pasta tuna
Breakfast and Dinner
salmon ketchup grilled sausage mustard sandwich
操练二 drill one
Useful words 送餐服务常用词汇
看视频，小组为单位，讨论翻译教师提供的有关客房送餐服务服务的句子,翻译句子的同时学习部分词汇
• 要求：每组选出一名学生扮演miller女士，一名学生扮演客房服务员；服务程序全面；注意服务礼貌

酒店送餐服务流程英语

酒店送餐服务流程英语Hotel Room Service Delivery Process.Hotel room service is a convenient amenity offered by many accommodation providers, allowing guests to enjoy meals and beverages without leaving their rooms. The process, from order placement to delivery, is designed to ensure efficiency, privacy, and satisfaction. Here's a detailed look at the hotel room service delivery process.1. Guest Placement of Order.The room service process begins when a guest decides to order a meal or beverage. This can be done via a printed menu left in the room, an electronic menu on a television or tablet, or even through a mobile app provided by the hotel. Guests can choose from a range of options, including breakfast, lunch, dinner, snacks, and beverages.Once the guest has made their selection, they can placethe order in several ways. The most common method is tocall the room service number provided in the room. Guests can also use the in-room phone or the hotel's mobile app to place their orders. Some hotels even offer a text-based ordering system for added convenience.2. Order Processing.Once the order is placed, it is received by the room service department. Here, the order is entered into a system and processed. The system keeps track of all orders, ensuring that they are prepared and delivered in a timely manner. The order is also sent to the kitchen or bar for preparation.3. Preparation of Order.The kitchen or bar staff receive the order and begin preparing it. This involves cooking the meal, pouring drinks, and assembling any necessary condiments or accessories. The preparation process is designed to be as efficient as possible, ensuring that orders are ready fordelivery as soon as possible.4. Delivery of Order.Once the order is prepared, it is then delivered to the guest's room. This is typically done by a room service attendant, who will carry the order to the room using acart or tray. The attendant will knock on the door and, once given permission, enter the room to set up the order.The setup process involves placing the food and beverages on the table or tray provided, ensuring that everything is presented neatly and attractively. The attendant may also ask if the guest needs anything else, such as extra condiments or linens.5. Payment and Tipping.After the order is delivered, the guest can pay for their meal. Payment options vary from hotel to hotel but typically include cash, credit card, or room charge. Some hotels may also offer the option to pay via the mobile appor through an online portal.Tipping is also customary in the hotel industry, and guests are encouraged to tip the room service attendant for their service. Tips are typically left in cash or added to the room charge.6. Order Completion and Cleanup.Once the guest has finished their meal, the room service attendant will collect the used plates, glasses, and any other waste. They will then clean up the area, leaving it整洁整洁(tidy and clean) for the guest's convenience.7. Post-Delivery Follow-Up.After the delivery is complete, the hotel may conduct a follow-up to ensure that the guest was satisfied with their room service experience. This can be done via phone, email, or the hotel's mobile app. The feedback collected is used to improve the room service process and enhance guestsatisfaction.In conclusion, the hotel room service delivery process is a comprehensive and coordinated effort that ensures guests receive prompt, efficient, and enjoyable service. From order placement to delivery and cleanup, each step is designed to meet the needs and expectations of the guest, providing a convenient and luxurious experience.。

客房送餐服务 -饭店服务英语

XX职业学院导学设计方案概要
观看课件，并回答问题：
1.In the picture where is the lady having her meal now ?
2.What is the meaning for room service?
3.Please tell me the steps of room service.
组长诵读学习任务单上的学习目标。

I.观看视频并判断对错
( )1. The guest wants to have lunch
in his room.
( )2.Th e guest’s room number is 107.
( )3.The guest orders a cup of coffee.
( )4. The attendant will take the food
right away.
( )5.The guest is dissatisfied with the
attendant.
第2页
第3页
请学生对视频文本进行纠正
第6页
根据任务情境编写对话并展示：
住1108房间的格林女士打电话要求在房间就餐：一份美式早餐
I.根据图片进行点餐句型练习如：—Would you like coffee or tea?
—Black coffee…….
II.编写为格林女士提供客房订餐服教师提前发放学习任务单，请学
生提前自行准备
帮助学习习得点餐服务句型
如：请问喝咖啡还是喝茶？
……
第5页
板书设计
第6页。

客房送餐服务单词

客房送餐服务单词单词：room service1. 定义与释义1.1词性：名词1.2释义：客房送餐服务，酒店为住客提供将食物或饮品送到客房的服务。

1.3英文释义：A service in a hotel by which food or drink is brought to a guest's room.1.4相关词汇：in - room dining（同义词）、room delivery（近义词）---2. 起源与背景2.1词源：“room”来源于古英语“rūm”，表示空间、房间；“service”源于古法语“servise”，有服务、服役之意。

组合起来表示客房中的服务。

2.2趣闻：在早期的豪华酒店中，客房送餐服务是一种彰显酒店高端性的服务，只有高级套房的客人才有资格享受全面的客房送餐菜单。

---3. 常用搭配与短语3.1短语：(1) room service menu：客房送餐菜单例句：I ordered a steak from the room service menu.翻译：我从客房送餐菜单上点了一份牛排。

(2) room service charge：客房送餐服务费例句：The room service charge was added to my bill.翻译：客房送餐服务费加到我的账单上了。

(3) call room service：呼叫客房送餐服务例句：I'm too tired to go out, so I'll call room service.翻译：我太累了不想出去，所以我要呼叫客房送餐服务。

---4. 实用片段(1) "I'm really hungry but I don't want to go to the restaurant. I think I'll just use room service." He picked up the phone and dialed the number.翻译：“我真的很饿，但我不想去餐厅。

routing酒店用语 -回复

routing酒店用语-回复Routing是指在酒店行业中，将客人请求的事项传达给相应的部门或员工，从而提供优质的客户服务和满足客人的需求。

通过正确的Routing，客人的要求可以得到及时和专业的处理，提高客户满意度和酒店整体运营效率。

本文将介绍相关的酒店用语，以及一步一步回答与Routing相关的问题。

一、酒店用语1. Check-in（办理入住手续）：客人到达酒店后，去前台办理入住手续的过程。

2. Check-out（办理退房手续）：客人离开酒店前，去前台办理退房手续的过程。

3. Front desk（前台）：酒店的服务台，负责接待客人、办理入住、退房等事务。

4. Housekeeping（客房部）：负责客房的清洁和维护，提供干净整洁的客房环境。

5. Room service（客房服务）：提供客房内的餐饮和其他服务，如送餐、叫车等。

6. Maintenance（维修部）：负责酒店设施的检修和维护，保证设施的正常运行。

7. Reservations（预订部）：负责酒店房间的预订和安排。

8. Concierge（礼宾部）：负责提供各种服务，如行李寄存、旅游咨询等。

二、Routing相关问题的回答1. 客人要求提前入住，但房间还没有准备好，应该如何处理？首先，接待客人的前台工作人员可以向客人解释当前房间还未准备好的情况，并提供一个合理的解决方案。

例如，可以为客人提供一个临时的休息区，让客人在等待期间可以舒适地休息。

同时，前台工作人员应该迅速联系客房部，协调尽快准备好房间，以满足客人的需求。

2. 客人要求换房，因为房间的环境不满意，应该如何处理？首先，接待客人的前台工作人员要耐心倾听客人的不满，并表示理解。

然后，可以提供给客人一个符合他们期望的房间选择。

若可行，前台工作人员可以直接安排客人入住新房间，或者协调客房部的工作人员迅速清理并准备新房间。

在整个过程中，要始终保持礼貌并及时向客人传达相关信息。

《酒店英语》课件——点餐服务

Read the task
Read the task
The guest wants to have breakfast in his room. Now he is calling the Room Service Section. The room service staff is helping him.
Assessment Chart
Name:
Content: ☆
1. Complete
□
2. Well-organized □
3. Creative
□
Position:
Language:
☆
1. With fluency
□
2. With good pronunciation & intonation □
☆☆ □ □ □
Task:
☆☆☆ □ □ □
☆☆☆ □ □ □ □
☆☆☆ □ □ □
conclusion
1.Be patient and listen carefully 2.Understand what the guest need and offer solutions 3.Ask guest's feedback 4.Record or report to avoid the same problem
Chinese breakfast? What kind of breakfast would you like to have? Continental breakfast: juice, tea or coffee, bread English breakfast: juice, tea or coffee, eggs, bread and cereals American breakfast: juice, tea or coffee, eggs, bread Chinese breakfast: pickle and porridges with…, steamed dumplings with…, steamed rolls, spring rolls, bean milk, noodle soup with…

《酒店服务英语》—08 Room Service 送餐服务

Unit 8 Room Service 送餐服务
Dialogue 3
• Attendant: What can I do for you, sir?
• Peter: I want to have supper in my room,17
so can you bring it to my room, please? And I’d like fried chicken.
• Attendant: No problem. We provide room service 24 hours a day.18
Can you tell me what time I can send fried chicken to you?
• Peter: In an hour. Is it OK?
Unit 8 Room Service 送餐服务
Dialogue 2 • Attendant: Good morning, room service. Can I help you? • Mary: Yes, my family would like to have breakfast in our room. 9
while n. 一段时间，一会儿 for a short while 有一段时间 after a while 过了一会儿
13. With juice or beer? 要果汁还是啤酒呢？ 14. Would you like some bacon and bread? 您想要培根和面包吗？ 15. Bacon and bread would be nice. 培根和面包听起来不错。 16. Please wait for a short while. 请稍等。

《酒店服务英语》—06 Housekeeping Service客房服务

to school. 步行去学校花了我二十分钟的时间。
• Clerk: It’s my pleasure.8
5. I’m not really sure. 我不太确定。
6. You would know how long it takes to drive there from the hotel, wouldn’t you? 你知道从酒店开车到那里要多长时间，不是吗？
A. Wake-up call service. B. Business service.
C. Bell service.
D. Reservation service.
(2) In Dialogue 1, which room is the guest in?
A. Room 2307.
B. Room 1909.
Module 2 Housekeeping Service 客房服务
• John: That means that I’ll have to be on the road by 6 o’clock.10 • Mary: That’s right. • John: In that case, I would like you to call me at 5:00. • Mary: OK, so we will wake you up at 5:00 tomorrow morning.11 • John: Thanks. • Mary: You are welcome.
mean v. 意思是；意味着 mean to do sth. 打算做某事 mean doing sth. 意味着……
10. That means that I’ll have to be on the road by 6 o’clock. 意思是说我明天早晨6点前就要出发。

酒店英语学习情境二：餐厅服务英语2-6 Room Service

Contents
1 Learning Objectives 学习目标 2 Working Procedures 工作程序 3 Working Knowledge 工作知识 4 Hotel Task 酒店任务 5 Words and Expressions 6 Activity
Learning Objectives 学习目标
Activity
1. Look at this selection from the room service menu at Redz Bar and Brasserie at the Pearl Hotel. How many of the dishes do you know? 阅读下列餐单，说出你所知道的菜式。
After finishing this task, you should be able to： ☆ Know the procedure of taking orders from
the room. ☆ Deliver food to the guest’s room.
Working Procedures 工作程序
roomservice送餐服务包括breakfast早餐lightmeal便饭refreshment点心和小吃midnightsnack夜宵workingknowledgewesternbreakfast西式早餐continentalbreakfast欧陆式早餐choicechilledjuicefreshfruitseason水果汁或时令鲜果toastbreakfastrolls烤面包或早餐包jam黄油果酱coffeetea咖啡或茶americabreakfast美式早餐choicechilledjuicefreshfruitseason水果汁或时令果汁twofresheggsanystyle鲜鸡蛋两只hambaconsausage配火腿咸肉或香肠toastbreakfastrolls烤面包或早餐包jam黄油果酱coffeetea咖啡或茶workingknowledgewesternbreakfast西式早餐英式早餐choicechilledjuicefreshfruitseason水果汁或时令果汁cereals谷类食物twofresheggsanystyle鲜鸡蛋两只hambaconsausage配火腿咸肉或香肠toastbreakfastrolls烤面包或早餐包jam黄油果酱coffeetea咖啡或hoteltasksupposeyoujohnsonnowyouregoingprovideroomserviceguestpleaseperformtaskaccordinghintsbelowyourpartner

酒店行业中常用的专业英语词汇

酒店行业中常用的专业英语词汇I. 客房和设施A. 房间类型1. 标准间1)Standard Room - 标准间2)Single Room - 单人间3)Double Room - 双人间4)Twin Room - 双床间5)Queen Room - 大床间（通常指一张较大的床）6)King Room - 大床间（通常指一张特大号床）7)Room Amenities - 房间设施8)Bedding - 床上用品9)Ensuite Bathroom - 套间浴室10)Air Conditioning - 空调11)Heating - 暖气12)Television - 电视13)Mini Fridge - 小冰箱14)Desk - 书桌15)Chair - 椅子16)Wardrobe - 衣柜17)Luggage Rack - 行李架18)Room Service - 客房服务19)Housekeeping - 客房服务20)Wi-Fi Access - Wi-Fi接入2. 豪华间1)Luxury Room - 豪华间2)Deluxe Room - 豪华间3)Premium Room - 高级豪华间4)Executive Room - 行政豪华间5)Superior Room - 高级豪华间6)Luxury Suite - 豪华套房7)Executive Suite - 行政套房8)Presidential Suite - 总统套房9)Penthouse Suite - 阁楼套房10)Royal Suite - 皇家套房11)Grand Suite - 大套房12)Exclusive Suite - 独享套房13)Signature Suite - 特色套房14)Opulent Room - 奢华间15)Premier Room - 高级豪华间16)Luxury Room Amenities - 豪华间设施17)Luxury Room Features - 豪华间特色18)Luxury Room Decor - 豪华间装饰19)Luxury Room Service - 豪华间服务20)Luxury Room Experience - 豪华间体验3. 套房1)Suite - 套房2)Luxury Suite - 豪华套房3)Executive Suite - 行政套房4)Presidential Suite - 总统套房5)Penthouse Suite - 阁楼套房6)Royal Suite - 皇家套房7)Grand Suite - 大套房8)Junior Suite - 小型套房9)Family Suite - 家庭套房10)Duplex Suite - 复式套房11)Adjoining Suite - 相邻套房12)Connecting Suite - 连通套房13)Corner Suite - 角落套房14)Honeymoon Suite - 蜜月套房15)Signature Suite - 特色套房16)VIP Suite - VIP套房17)Exclusive Suite - 独享套房18)Spa Suite - 水疗套房19)Hospitality Suite - 欢迎套房20)Accessible Suite - 无障碍套房3. 单人间1)Single Room - 单人间2)Standard Single Room - 标准单人间3)Deluxe Single Room - 豪华单人间4)Superior Single Room - 高级单人间5)Executive Single Room - 行政单人间6)Premium Single Room - 高级单人间7)Single Occupancy - 单人入住8)Single Bed - 单人床9)Single Use - 单人使用10)Single Rate - 单人价11)Single Supplement - 单人附加费12)Single Room Reservation - 单人间预订13)Single Room Availability - 单人间可用性14)Single Room Request - 单人间要求15)Single Room Booking - 单人间预订16)Single Room Discount - 单人间折扣18)Single Room Configuration - 单人间布局19)Single Room Occupancy Rate - 单人间入住率20)Single Room Policy - 单人间政策4. 双人间1)Double Room - 双人间2)Twin Room - 双床间3)Queen Room - 大床间（通常指一张较大的床）4)King Room - 大床间（通常指一张特大号床）5)Standard Double Room - 标准双人间6)Deluxe Double Room - 豪华双人间7)Superior Double Room - 高级双人间8)Executive Double Room - 行政双人间9)Premium Double Room - 高级双人间10)Double Occupancy - 双人入住11)Double Bed - 双人床12)Double Use - 双人使用13)Double Rate - 双人价14)Double Supplement - 双人附加费15)Double Room Reservation - 双人间预订16)Double Room Availability - 双人间可用性18)Double Room Booking - 双人间预订19)Double Room Discount - 双人间折扣20)Double Room Amenities - 双人间设施B. 房间设施1. 床铺1)Bed - 床2)Single Bed - 单人床3)Double Bed - 双人床4)Twin Beds - 双床5)Queen Bed - 大床（通常指一张较大的床）6)King Bed - 大床（通常指一张特大号床）7)Bunk Bed - 双层床8)Trundle Bed - 拉床9)Murphy Bed - 墙床（可折叠收起的床）10)Sofa Bed - 沙发床11)Day Bed - 单人沙发床12)Futon Bed - 布团床（日式折叠床）13)Canopy Bed - 帷幔床14)Four-Poster Bed - 四柱床15)Platform Bed - 平台床16)Sleigh Bed - 雪橇床17)Adjustable Bed - 可调节床18)Hospital Bed - 医院床19)Cot - 小床（婴儿床）20)Air Mattress - 充气床垫2. 浴室1)Bathroom - 浴室2)Ensuite Bathroom - 套间浴室（即客房内部的私人浴室）3)Shower - 淋浴4)Bathtub - 浴缸5)Toilet - 厕所6)Sink - 洗手盆7)Mirror - 镜子8)Towel - 毛巾9)Toiletries - 洗浴用品10)Shampoo - 洗发水11)Conditioner - 护发素12)Body Wash - 沐浴露13)Soap - 香皂14)Toilet Paper - 厕纸15)Hair Dryer - 吹风机16)Bathrobe - 浴袍17)Slippers - 拖鞋18)Scale - 体重秤19)Bidet - 洗净器20)Towel Rack - 毛巾架3. 电视和娱乐设施1)Television (TV) - 电视2)Flat-Screen TV - 平板电视3)Smart TV - 智能电视4)Cable TV - 有线电视5)Satellite TV - 卫星电视6)Streaming Services - 流媒体服务7)Blu-ray Player - 蓝光播放机8)Gaming Console - 游戏机9)Video Games - 电子游戏10)Game Controller - 游戏手柄11)Board Games - 桌游12)Card Games - 纸牌游戏13)Books - 书籍14)Magazines - 杂志15)Music Player - 音乐播放器1)Air Conditioning (AC) - 空调2)Central Air Conditioning - 中央空调3)Room Air Conditioner - 房间空调4)HVAC System - 暖通空调系统5)Thermostat - 恒温器6)Cooling System - 冷却系统7)Heating, Ventilation, and Air Conditioning (HVAC) - 供暖、通风和空调系统8)Air Handler - 空气处理器9)Condenser Unit - 冷凝器单元10)Evaporator Coil - 蒸发器盘管11)Compressor - 压缩机12)Refrigerant - 制冷剂13)Ductwork - 风管系统14)Air Filter - 空气过滤器15)Ventilation Fan - 通风扇16)Air Duct - 风道17)Cooling Tower - 冷却塔18)Heat Pump - 热泵19)Chiller - 冷水机组20)Air Quality Control - 空气质量控制1)Heating - 暖气2)Central Heating - 中央供暖3)Room Heater - 房间加热器4)Radiator - 散热器5)Boiler - 锅炉6)Heat Pump - 热泵7)Baseboard Heater - 地板加热器8)Electric Heater - 电暖器9)Thermostat - 恒温器10)Heat Exchanger - 热交换器11)Furnace - 熔炉12)Hydronic Heating - 水暖供暖13)Underfloor Heating - 地暖14)Heat Vent - 暖气通风口15)Ductwork - 供暖管道16)Hot Water Radiator - 热水散热器17)Central Boiler System - 中央锅炉系统18)Gas Heater - 燃气加热器19)Heat Control System - 供暖控制系统20)Heat Recovery Ventilation (HRV) - 热回收通风C. 酒店设施1. 大堂1)Lobby - 大堂2)Reception Area - 接待区3)Front Desk - 前台4)Concierge Desk - 礼宾台5)Bell Desk - 行李服务台6)Check-in Counter - 办理入住手续柜台7)Check-out Counter - 办理退房手续柜台8)Guest Services - 客户服务9)Information Desk - 信息咨询台10)Waiting Area - 候客区11)Seating Area - 座位区12)Lobby Lounge - 大堂休息区13)Business Center - 商务中心14)Wi-Fi Zone - Wi-Fi 区域15)Meeting Point - 集合点16)Concierge Services - 礼宾服务17)Valet Service - 代客泊车服务18)Porter - 行李员19)Hotel Lobby Bar - 酒店大堂酒吧20)Decor - 装饰风格2. 接待处1)Front Desk - 前台2)Reception Desk - 接待处3)Check-in Counter - 办理入住手续柜台4)Check-out Counter - 办理退房手续柜台5)Guest Services Desk - 客户服务柜台6)Concierge Desk - 礼宾台7)Information Desk - 信息咨询台8)Reservation Desk - 预订台9)Guest Relations Desk - 客户关系柜台10)Key Card Issuance - 发卡处11)Bell Desk - 行李服务台12)Valet Desk - 代客泊车服务台13)Lost and Found - 失物招领处14)Business Center - 商务中心15)Tour Desk - 旅游咨询处16)Currency Exchange - 货币兑换处17)Complaints Desk - 投诉处18)Feedback Counter - 反馈柜台19)VIP Check-in Counter - VIP办理入住手续柜台20)Express Check-out - 快速退房服务3. 餐厅1)Restaurant - 餐厅2)Fine Dining Restaurant - 高级餐厅3)Casual Dining Restaurant - 休闲餐厅4)Buffet - 自助餐5)Café - 咖啡厅6)Bar - 酒吧7)Lounge - 休息厅8)Dining Area - 就餐区9)Private Dining Room - 私人包厢10)Outdoor Dining - 户外用餐11)Kitchen - 厨房12)Chef - 厨师13)Sous Chef - 副厨师14)Cook - 烹饪员15)Waiter/Waitress - 服务员16)Host/Hostess - 主持人/女主持人17)Menu - 菜单18)Wine List - 酒单19)Table Setting - 桌面布置1)Bar - 酒吧2)Lounge Bar - 休息厅酒吧3)Cocktail Bar - 鸡尾酒吧4)Pub - 酒吧5)Sports Bar - 运动酒吧6)Wine Bar - 葡萄酒吧7)Beer Bar - 啤酒吧8)Pool Bar - 游泳池酒吧9)Rooftop Bar - 屋顶酒吧10)Whiskey Bar - 威士忌酒吧11)Champagne Bar - 香槟酒吧12)Bar Counter - 酒吧柜台13)Bartender - 调酒师14)Barback - 酒吧助理15)Bar Stool - 酒吧高脚凳16)Bar Menu - 酒吧菜单17)Happy Hour - 欢乐时光18)Last Call - 最后呼叫19)Drink Specials - 特色饮品20)Bar Tab - 酒吧账单1)Swimming Pool - 游泳池2)Outdoor Pool - 室外游泳池3)Indoor Pool - 室内游泳池4)Lap Pool - 游泳池5)Kiddie Pool - 儿童游泳池6)Hot Tub/ Jacuzzi - 按摩浴缸/水疗浴缸7)Poolside - 游泳池旁8)Pool Deck - 游泳池平台9)Pool Bar - 游泳池酒吧10)Pool Towel - 游泳池毛巾11)Poolside Lounge Chairs - 游泳池边的躺椅12)Pool Maintenance - 游泳池维护13)Pool Rules - 游泳池规定14)Pool Lifeguard - 游泳池救生员15)Pool Temperature - 游泳池水温16)Pool Depth - 游泳池深度17)Pool Float - 游泳池浮板18)Pool Fence - 游泳池围栏19)Pool Pump - 游泳池水泵20)Poolside Service - 游泳池边的服务6. 健身房1)Fitness Center/Gym - 健身中心/健身房2)Gym Equipment - 健身器材3)Treadmill - 跑步机4)Elliptical Trainer - 椭圆机5)Stationary Bike - 动感单车6)Weightlifting Area - 举重区7)Free Weights - 自由重量器械8)Resistance Machines - 阻力器械9)Exercise Mat - 运动垫10)Stretching Area - 拉伸区11)Fitness Class - 健身课程12)Personal Trainer - 私人教练13)Fitness Assessment - 健身评估14)Locker Room - 更衣室15)Shower Facilities - 淋浴设施16)Towel Service - 毛巾服务17)Hydration Station - 补水站18)Fitness Schedule - 健身课程表19)Fitness Membership - 健身会员资格20)Fitness Center Policies - 健身中心规定1)Conference Room - 会议室2)Meeting Room - 会议室3)Boardroom - 董事会议室4)Function Room - 多功能厅5)Seminar Room - 研讨会室6)Training Room - 培训室7)Auditorium - 礼堂8)Banquet Hall - 宴会厅9)Exhibition Hall - 展览厅10)Breakout Room - 分组会议室11)Conference Facilities - 会议设施12)Audio-Visual Equipment - 音视频设备13)Projector - 投影仪14)Screen - 屏幕15)Microphone - 麦克风16)Podium - 讲台17)Whiteboard/Flipchart - 白板/翻页板18)Conference Call - 电话会议19)Catering Service - 餐饮服务20)Meeting Planner/Coordinator - 会议策划/协调人1)Banquet Hall - 宴会厅2)Ballroom - 舞厅3)Function Hall - 多功能厅4)Event Hall - 活动厅5)Reception Hall - 接待厅6)Dining Hall - 餐厅7)Grand Hall - 大厅8)Social Hall - 社交厅9)Wedding Venue - 婚礼场地10)Gala Venue - 庆典场地11)Conference Hall - 会议厅12)Exhibition Hall - 展览厅13)Meeting Space - 会议空间14)Party Room - 派对厅15)Cocktail Lounge - 鸡尾酒休息室16)Function Room - 功能室17)VIP Lounge - 贵宾休息室18)Venue Rental - 场地租赁19)Hall Decoration - 大厅装饰20)Catering Service - 餐饮服务II. 酒店服务A. 预订和登记入住1. 预订房间1)Room Reservation - 房间预订2)Booking - 预订3)Reservation Confirmation - 预订确认4)Check-in - 入住5)Check-out - 退房6)Room Type - 房间类型7)Room Category - 房间类别8)Room Rate - 房价9)Room Availability - 房间可用性10)Room Inventory - 房间库存11)Occupancy - 入住率12)No-show - 未到13)Cancellation Policy - 取消政策14)Early Check-in - 提前入住15)Late Check-out - 延迟退房16)Reservation System - 预订系统17)Booking Engine - 预订引擎18)Booking Confirmation Number - 预订确认号19)Group Booking - 团体预订20)Waitlist - 候补名单2. 入住登记1)Check-in - 入住2)Guest Registration - 客人登记3)Guest Check-in - 客人入住登记4)Registration Card/ Form - 登记卡/表格5)Identification - 身份证明6)Passport - 护照7)Driver's License - 驾驶证8)ID Card - 身份证9)Room Assignment - 房间分配10)Key Card/Room Key - 门卡/房间钥匙11)Welcome Package - 欢迎礼包12)Check-in Time - 入住时间13)Late Arrival - 晚到14)Early Arrival - 早到15)Express Check-in - 快速入住16)Front Desk - 前台17)Concierge Desk - 礼宾台18)Bellboy/Porter - 行李员/门童19)Room Inspection - 房间检查20)Check-in Procedure - 入住流程3. 结账1)Check-out - 退房2)Billing - 结账3)Payment - 付款4)Invoice - 发票5)Final Bill - 最终账单6)Settlement - 结算7)Payment Method - 付款方式8)Credit Card - 信用卡9)Debit Card - 借记卡10)Cash Payment - 现金支付11)Room Charge - 房费12)Additional Charges - 附加费用13)Incidental Charges - 杂费14)Mini Bar Charges - 迷你吧费用15)Telephone Charges - 电话费用16)Internet Charges - 上网费用17)Discounts - 折扣18)Receipt - 收据19)Refund - 退款20)Payment Confirmation - 付款确认B. 客房服务1. 房间清洁1)Housekeeping - 客房服务2)Room Cleaning - 房间清洁3)Housekeeper - 客房服务员4)Housekeeping Supervisor - 客房服务主管5)Cleaning Schedule - 清洁计划6)Cleaning Checklist - 清洁检查表7)Housekeeping Staff - 客房服务人员8)Turn Down Service - 整理服务9)Bed Making - 整理床铺10)Vacuuming - 吸尘11)Dusting - 擦拭灰尘12)Mopping - 拖地13)Trash Removal - 垃圾清理14)Linen Change - 更换床上用品15)Towel Replacement - 更换毛巾16)Toiletry Restocking - 补充洗漱用品17)Room Inspection - 房间检查18)Deep Cleaning - 深度清洁19)Sanitization - 消毒20)Cleaning Supplies - 清洁用品2. 补给品1)Amenities - 便利设施2)Toiletries - 洗漱用品3)Guest Supplies - 客房用品4)Complimentary Items - 免费用品5)Hotel Amenities - 酒店设施6)In-room Amenities - 客房设施7)Shampoo - 洗发水8)Conditioner - 护发素9)Body Wash - 沐浴露10)Soap - 香皂11)Lotion - 乳液12)Toothpaste - 牙膏13)Toothbrush - 牙刷14)Shower Cap - 浴帽15)Razor - 剃须刀16)Shaving Cream - 剃须膏17)Hairdryer - 吹风机18)Coffee/Tea Supplies - 咖啡/茶供应品19)Bottled Water - 瓶装水20)Snack Basket - 小吃篮3. 服务员1)Waiter/Waitress - 服务员2)Server - (美式英语) 服务员3)Host/Hostess - 主人/女主人4)Bartender - 调酒师5)Barista - 咖啡师6)Concierge - 礼宾员7)Bellhop/Porter - 行李员/门童8)Room Attendant - 房间服务员9)Housekeeper - 客房服务员10)Housekeeping Supervisor - 客房服务主管11)Housekeeping Manager - 客房服务经理12)Front Desk Clerk/Agent - 前台接待员/代理13)Receptionist - 接待员14)Doorman - 门童15)Valet - 代客泊车员16)Porter - 行李员17)Room Service Attendant - 客房服务员18)Sommelier - 品酒师19)Catering Staff - 餐饮服务人员C. 餐饮服务1. 早餐1)Breakfast - 早餐2)Buffet Breakfast - 自助早餐3)Continental Breakfast - 欧式早餐4)Full English Breakfast - 英式丰盛早餐5)American Breakfast - 美式早餐6)Brunch - 早午餐7)Breakfast Menu - 早餐菜单8)Breakfast Bar - 早餐吧台9)Breakfast Service - 早餐服务10)Breakfast Buffet Spread - 早餐自助餐11)Breakfast Selection - 早餐选择12)Continental Buffet - 欧式自助餐13)Hot Breakfast Items - 热食早餐项目14)Cold Breakfast Items - 冷食早餐项目15)Healthy Breakfast Options - 健康早餐选择16)Grab-and-Go Breakfast - 随取随走早餐17)Breakfast Hours - 早餐时间18)Breakfast Attendant - 早餐服务员19)Breakfast Specials - 早餐特色菜20)Breakfast Package - 早餐套餐2. 午餐1)Lunch - 午餐2)Lunch Menu - 午餐菜单3)Lunch Specials - 午餐特色菜4)Business Lunch - 商务午餐5)Set Lunch - 套餐午餐6)Buffet Lunch - 自助午餐7)Express Lunch - 快捷午餐8)Working Lunch - 工作午餐9)Lunch Hour - 午餐时间10)Lunch Break - 午餐休息时间11)Lunch Service - 午餐服务12)Lunch Reservation - 午餐预订13)Lunch Meeting - 午餐会议14)Takeout Lunch - 外卖午餐15)Lunch Buffet Spread - 午餐自助餐16)Healthy Lunch Options - 健康午餐选择17)Chef's Special Lunch - 主厨特色午餐18)Daily Lunch Special - 每日午餐特价菜19)Lunch Combo - 午餐套餐3. 晚餐1)Dinner - 晚餐2)Dinner Menu - 晚餐菜单3)Dinner Specials - 晚餐特色菜4)À la carte Dinner - 单点晚餐5)Fine Dining - 高档餐饮6)Gourmet Dinner - 美味晚餐7)Formal Dinner - 正式晚餐8)Casual Dinner - 休闲晚餐9)Dinner Service - 晚餐服务10)Dinner Reservation - 晚餐预订11)Dinner Buffet - 晚餐自助餐12)Chef's Dinner Special - 主厨晚餐特色菜13)Candlelit Dinner - 烛光晚餐14)Family Dinner - 家庭晚餐15)Private Dinner - 私人晚餐16)Themed Dinner - 主题晚餐17)Three-course Dinner - 三道菜晚餐18)Dinner Entertainment - 晚餐娱乐节目4. 自助餐1)Buffet - 自助餐2)Buffet Spread - 自助餐品种3)Buffet Table - 自助餐桌4)Buffet Service - 自助餐服务5)Buffet Area - 自助餐区域6)Buffet Counter - 自助餐柜台7)Buffet Menu - 自助餐菜单8)Buffet Breakfast - 自助早餐9)Buffet Lunch - 自助午餐10)Buffet Dinner - 自助晚餐11)Buffet Catering - 自助餐餐饮服务12)Buffet Selection - 自助餐选择13)Buffet Setup - 自助餐布置14)Buffet Attendant - 自助餐服务员15)Buffet Price - 自助餐价格16)Buffet Style - 自助餐风格17)Buffet Spread Layout - 自助餐摆放布局18)Buffet Station - 自助餐工作台19)Buffet Hours - 自助餐时间5. 客房送餐服务1)Room Service - 客房送餐服务2)In-Room Dining - 房内用餐服务3)Dining in the Room - 房内就餐4)Room Service Menu - 客房送餐菜单5)Room Service Hours - 客房送餐时间6)Room Service Charge - 客房送餐费用7)Room Service Order - 客房送餐订单8)Room Service Attendant - 客房送餐服务员9)Room Service Tray - 客房送餐托盘10)Room Service Etiquette - 客房送餐礼仪11)Room Service Breakfast - 客房送餐早餐12)Room Service Lunch - 客房送餐午餐13)Room Service Dinner - 客房送餐晚餐14)Late Night Room Service - 夜间客房送餐服务15)Special Requests for Room Service - 客房送餐特殊要求16)Room Service Wait Time - 客房送餐等待时间17)Room Service Tip - 客房送餐小费18)Room Service Delivery - 客房送餐送达19)Room Service Beverage - 客房送餐饮品20)Room Service Amenities - 客房送餐设施。

酒店英语口语：客房送餐服务

★⽆忧考频道为友整理的《酒店英语⼝语：客房送餐服务》，供⼤家参考学习。

客房送餐服务经典对话R= Clerk of Room Service 客房服务部服务员 G=Guest 顾客R：Good morning, Room Service, may I help you?早上好，客房服务部。

有什么能为您效劳吗？G：I’d like to have a meal in my room.我想在房间⽤早餐。

R：Certainly, sir. We offer two types of breakfast. American and continental. Which one would you prefer?好的，先⽣。

我们提供美式和欧式两种早餐，您喜欢哪种？G：What does a continental breakfast have?欧式早餐有什么呢？R：Chilled orange juice, toast with butter, coffee or tea.有冰冻橙汁、黄油吐司、咖啡或茶。

G：That’ll be fine . I’ll take it. I’d like a white coffee with two sugars, please.好吧，我就要这个。

我的咖啡要加奶精和两块糖。

R：I see. May I have your name and room number ,please?明⽩了。

能告诉我您的姓名和房间号吗？G：Sure. It’s Jefferson Black in Room 1506.好的，是 1506 房的杰斐逊.布莱克。

R：Let me confirm your order. Mr. Jefferson Black in Room 1506,continental breakfast, white coffee with two sugars. Is that right?让我确认⼀下您的订单：1506 房的杰斐逊.布莱克先⽣，要⼀份欧式早餐，要加奶精和两块糖的咖啡，是这样的吗？G：exactly对。