英语投诉信写作

(一) 投诉信A letter of complaint

关键词：委婉性重要性紧迫性

注意点：1.开门见山（写信目的）2. 委婉又据理力争（词句要有力量）3. 条理清晰写作思路:1. 简单介绍自己，同时道出要抱和失望的总领句

2. 罗列具体存在的问题①②③体现重要性

3. 问题的紧迫性及表达自己希望解决问题的要求或方式

投诉信结构公式

右上角：日期

左上角：称呼

正文：

第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。

第二段：具体阐述投诉的内容和投诉的理由。

第三段：提出解决建议并期望尽快解决，表示感谢。

右下角：署名

投诉信模板

Dear ,

I am . Here I am writing to you to call your attention to some problems about ______ .

For one thing, . For another, . Besides, . (强调重要性或委婉的恭维). So it is urgent to take measures to . Here I do

demand .

I am looking forward to . Thank you very much.

Yours sincerely

Signature

升级版

Dear_______,

I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.

The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果).

I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限).

Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely

Li Ming

•Task one:

•假如你是李雷，请你就本校食堂（canteen）的状况，给校长(principal)写一封抱怨信, 内容要求如下：

•饭菜贵质量差

•服务不好

环境嘈杂拥挤

Dear Mr. Principal,

I am Li Lei from Class 10 Grade 3. Here I am writing to express my disappointment with the canteen problems on campus.

First, the dishes at our canteen are rather expensive with by no means good quality and taste. Furthermore, far from being kind and warm-hearted, the workers always appear to be cold and impatient to us students. What’s worse, the canteen is becoming more and more crowed and noisy which definitely is not good for us to enjoy our meals in such environment.

Nutritious and delicious meals do play a basically important role in our studying life, so it is urgent to take measures to improve the current situations.

I look forward to hearing from you with a satisfactory answer. Thank you very much.

Sincerely

Li Lei

用升级版模式写

学校受污染

【内容提示】

假如你是市一中的学生，名叫王红。你要向本市一家报刊编辑（editor）写封信，反映你校受污染的问题，呼吁有关部门采取措施，保护环境，防止污染。请你用下面的素材写100词左右的一封信。

你校位于山脚下，一条小河从旁边流过，院内树木四季常青，鲜花争艳，景色美似花园。但两年前，附近建起一家化工厂，排出大量污水、废气，造成校园污染，严重影响了师生健康。请有关部门出面解决这一问题。

【作文示范】

School Polluted

No. 1 Middle School

March 5, 1997

Dear Editor,

Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.

But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.

It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.

Yours ever,

Wang Hong

【写法指要】

投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。

这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。