英语投诉信

提出问题---说明具体情况---提出解决问题的办法Useful sentence patterns1.I am writing to complain about…\x20I am writing to make a complaint about…\x20I am writing to express my dissatisfaction about…2.There is something wrong with… I bought. For one thing, ..…; for another thing …3.I can hardly bear \tolerate …any more.4.I hope you can consider my suggestions and improve the situation5.I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind.6.I would like to have a refund(退款) or a replacement（更换）as soon as possible.Samples 假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司 反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。Dear Sir or Madam,I am Li Hua. I am writing to complain about the cell phone produced by your company. Out of my satisfaction, the cell phone I bought last month broke down a week ago. I cannot see anything on the screen, which has a great effect on my daily life and my work. Much to my disappointment, I have talked about this with the shop which sold me this MP3, but they couldn’t do anything about it. I can hardly bear the poor service offered by your company’s agents. I have no choice but to turn to your help. It is required that you should make a replacement of my MP3 no later than the end of this month. Hope you can look into the matter, consider my suggestions and solve this problem as soon as possible. It would be highly appreciated if it is solved as expected. If not, I would like to have a full refund or take legal action.Looking forward to your early reply .RegardsLi Hua投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。January 3,2003Dear Manager,Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it. I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.Sincerely

yours,Tom书面表达范文：Dear Sir or Madam,I’m a student from Guangming Middle School. As a faithful supporter of your website, I have enjoyed your convenience and timely service. But this time, I’m writing for your help.On Dec 26th, I ordered a best-seller Twilight through your website. Unfortunately, quite a few pages were found missing when I read it afterwards, greatly affecting my understanding of the book.I was wondering whether you could solve this problem in a proper way, for instance, sending me a new book, for I really love the book.Your earliest reply will be appreciated. Thank you!Yours Li Hua