管理沟通的概念原理与策略
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? Manager=Vision-maker+Motivator
Comm. Activities go through all managing life.
? Communicative Capability heavily influences your career development in some extent 。
? NATURES OF MC
----Media: language or letters;
----Content:Information, Thoughts, Emotion,
Aspects, Attitude etc.
----Philosophy greatly influences the
understanding of motive, behavior and goal;
（15）太阳能无线电收发器 5
Discussion (1): Group Comm.
? After finishing self-judgement, your group
(3-4 pers) uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone's agreement.
Discussion (2): Self-assessment
? What key techniques, you think, make your career successful?
? What are your communication barriers in your current job?
----Special barriers: information disorder,
内容安排
? 总揽：管理沟通的概念、原理与策略 ? 起点：自我沟通与一对一沟通 ? 难点：群体沟通 ? 重点：组织内与组织外沟通
管理沟通的概念、原理与策略
第一部分：总揽
2
问题
? 怎样理解管理沟通？ ? 建设性沟通的原理是什么？ ? 管理沟通的一般策略有哪些？
wenku.baidu.com
怎样理解管理沟通？
你是一位宇航员，与另外几位宇航员驾驶一太 空船飞向月球，原计划去与已降落月球、作为 基地的太空母舰会合。然而，因机械故障，你 们的太空船只能迫降在距离太空母舰 200英里 之外的月球表面。降落时许多设备受到损坏， 而为了生存你们必须充分利用未受损坏的装备 自行达到太空母舰。下面列出了 15样未受损坏 的物资和装备，请依据其重要性分别标出 1-15， 以供你们出发时酌其重要性决定取舍（比如， 你们的体力只能带 13件，就只好放弃另外两 件）。 （接下页）
? 3C'S: Capability + Character + Comfort (Comfort relation, Comfort job, Comfort life).
? Supportive communication = Problem-solving + Comfort relation
GOOD IDEAS ARE NOT SCARCE SUPPLY, WHAT IS RARE IS THE ABILITY Of TRANSLATING A GOOD IDEA INTO ACCEPTED PRACTICE.
2- Concept of Managerial Communication(c)
（1）一盒火柴 15 （2）压缩饼干 4
（3）50英尺尼龙绳 6（4）丝质降落伞 8
（5）袖珍取暖器 14 （6）2支0.45口径手枪 11 （7）1箱脱水宠物喝的牛奶 12 （8）2大瓶氧气 1 （9）星际图 3 （10）救生筏 9 （11）磁罗盘 13
（12）5加仑水 2 （13）烟火信号枪 10 （14）包括注射器的急救箱 7
2- Concept of Managerial Communication
Two schools of MC
? Behavior Science Theory
----Audience-analysis-based communicative strategies: theory and thoughts.
? Effective communicative techniques and skills
----Writing, Language; informative and persuasive communication skills, practical techniques
? Integrating both two schools
? Attentions:
----No matter informative, or persuasive comm., logic is the fundamental;
----Don't change your idea only to avoid the conflict;
----Don't make decision only to abide by “the minority and the majority” rule
? What are the most effective approaches to improve your communicative skills ？
? What do you wish to learn much more in this course?
1- Significance of Managerial Communication
----Philosophy and skills development
2- Concept of Managerial Communication(c)
? 概念
管理沟通是指沟通者为了获取沟通对 象的反应和反馈而向对方传递信息的全 部过程。
A) 基于反应的双向沟通 ; B) 需要媒介联结沟通双方。
Comm. Activities go through all managing life.
? Communicative Capability heavily influences your career development in some extent 。
? NATURES OF MC
----Media: language or letters;
----Content:Information, Thoughts, Emotion,
Aspects, Attitude etc.
----Philosophy greatly influences the
understanding of motive, behavior and goal;
（15）太阳能无线电收发器 5
Discussion (1): Group Comm.
? After finishing self-judgement, your group
(3-4 pers) uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyone's agreement.
Discussion (2): Self-assessment
? What key techniques, you think, make your career successful?
? What are your communication barriers in your current job?
----Special barriers: information disorder,
内容安排
? 总揽：管理沟通的概念、原理与策略 ? 起点：自我沟通与一对一沟通 ? 难点：群体沟通 ? 重点：组织内与组织外沟通
管理沟通的概念、原理与策略
第一部分：总揽
2
问题
? 怎样理解管理沟通？ ? 建设性沟通的原理是什么？ ? 管理沟通的一般策略有哪些？
wenku.baidu.com
怎样理解管理沟通？
你是一位宇航员，与另外几位宇航员驾驶一太 空船飞向月球，原计划去与已降落月球、作为 基地的太空母舰会合。然而，因机械故障，你 们的太空船只能迫降在距离太空母舰 200英里 之外的月球表面。降落时许多设备受到损坏， 而为了生存你们必须充分利用未受损坏的装备 自行达到太空母舰。下面列出了 15样未受损坏 的物资和装备，请依据其重要性分别标出 1-15， 以供你们出发时酌其重要性决定取舍（比如， 你们的体力只能带 13件，就只好放弃另外两 件）。 （接下页）
? 3C'S: Capability + Character + Comfort (Comfort relation, Comfort job, Comfort life).
? Supportive communication = Problem-solving + Comfort relation
GOOD IDEAS ARE NOT SCARCE SUPPLY, WHAT IS RARE IS THE ABILITY Of TRANSLATING A GOOD IDEA INTO ACCEPTED PRACTICE.
2- Concept of Managerial Communication(c)
（1）一盒火柴 15 （2）压缩饼干 4
（3）50英尺尼龙绳 6（4）丝质降落伞 8
（5）袖珍取暖器 14 （6）2支0.45口径手枪 11 （7）1箱脱水宠物喝的牛奶 12 （8）2大瓶氧气 1 （9）星际图 3 （10）救生筏 9 （11）磁罗盘 13
（12）5加仑水 2 （13）烟火信号枪 10 （14）包括注射器的急救箱 7
2- Concept of Managerial Communication
Two schools of MC
? Behavior Science Theory
----Audience-analysis-based communicative strategies: theory and thoughts.
? Effective communicative techniques and skills
----Writing, Language; informative and persuasive communication skills, practical techniques
? Integrating both two schools
? Attentions:
----No matter informative, or persuasive comm., logic is the fundamental;
----Don't change your idea only to avoid the conflict;
----Don't make decision only to abide by “the minority and the majority” rule
? What are the most effective approaches to improve your communicative skills ？
? What do you wish to learn much more in this course?
1- Significance of Managerial Communication
----Philosophy and skills development
2- Concept of Managerial Communication(c)
? 概念
管理沟通是指沟通者为了获取沟通对 象的反应和反馈而向对方传递信息的全 部过程。
A) 基于反应的双向沟通 ; B) 需要媒介联结沟通双方。