知识管理【英文】
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Portals can meet (or transform) Today’s Business Challenges Shorter time to market Staff turnover More demanding customers and investors Explosion of key business information in electronic documents Speed by which the quantity and kinds of content is growing
9
Chapter 11: Knowledge Management Tools and Knowledge Portals
Layers of Knowledge Portal Architecture
10
Chapter 11: Knowledge Management Tools and Knowledge Portals
Categories of Portal Tools
Focus on how it will be used by the knowledge workers A key component in the knowledge management architecture
Allow producers and users of knowledge to interact
Information Portals
4
Chapter 11: Knowledge Management Tools and Knowledge Portals
From Information to Knowledge Portal
Evolution of the Portal Concept (cont’d)
The knowledge producer interface The knowledge consumer interface
6
Chapter 11: Knowledge Management Tools and Knowledge Portals
Portals and Business Transformation
Knowledge Portals and Knowledge Management Tools
Lecture Eleven (Chapter 11, Notes; Chapter 13, Textbook)
1
Chapter 11: Knowledge Management Tools and Knowledge Portals
Facilitate collaboration among employees Assist company in reaching customers
3
Chapter 11: Knowledge Management Tools and Knowledge Portals
Evolution of the Portal Concept
8
Chapter 11: Knowledge Management Tools and Knowledge Portals
Key Infrastructure Components of Knowledge Portal
Business intelligence (knowledge) Content management (dynamic) Data management (structured) Data warehouses and data marts (analytical)
7
Chapter 11: Knowledge Management Tools and Knowledge Portals
Benefits of Knowledge Portals
Productivity Locating Documents Collaboration Better Decisions Quality of Data Sharing Knowledge Identifying Experts E-mail Traffic Bandwidth Use Time in Meetings Phone Calls Response Times Redundant Efforts Operating Costs Time to market
Web-based
applications providing a single point of access to online information emerging tool for
An
Simplify access to data stored in various application systems
5
Chapter 11: Knowledge Management Tools and Knowledge Portals
Evolution of the Portal Concept (cont’d)
Knowledge portals provide two kinds of interfaces:
Portals: The Basics
Portals are considered to be virtual workplaces that:
Promote
“secured” knowledge sharing among different categories of end users
Provide
access to stored structured dataபைடு நூலகம்
unstructured data
Copyright TIES
Organize
2
Chapter 11: Knowledge Management Tools and Knowledge Portals
Portals: The Basics (cont’d)
9
Chapter 11: Knowledge Management Tools and Knowledge Portals
Layers of Knowledge Portal Architecture
10
Chapter 11: Knowledge Management Tools and Knowledge Portals
Categories of Portal Tools
Focus on how it will be used by the knowledge workers A key component in the knowledge management architecture
Allow producers and users of knowledge to interact
Information Portals
4
Chapter 11: Knowledge Management Tools and Knowledge Portals
From Information to Knowledge Portal
Evolution of the Portal Concept (cont’d)
The knowledge producer interface The knowledge consumer interface
6
Chapter 11: Knowledge Management Tools and Knowledge Portals
Portals and Business Transformation
Knowledge Portals and Knowledge Management Tools
Lecture Eleven (Chapter 11, Notes; Chapter 13, Textbook)
1
Chapter 11: Knowledge Management Tools and Knowledge Portals
Facilitate collaboration among employees Assist company in reaching customers
3
Chapter 11: Knowledge Management Tools and Knowledge Portals
Evolution of the Portal Concept
8
Chapter 11: Knowledge Management Tools and Knowledge Portals
Key Infrastructure Components of Knowledge Portal
Business intelligence (knowledge) Content management (dynamic) Data management (structured) Data warehouses and data marts (analytical)
7
Chapter 11: Knowledge Management Tools and Knowledge Portals
Benefits of Knowledge Portals
Productivity Locating Documents Collaboration Better Decisions Quality of Data Sharing Knowledge Identifying Experts E-mail Traffic Bandwidth Use Time in Meetings Phone Calls Response Times Redundant Efforts Operating Costs Time to market
Web-based
applications providing a single point of access to online information emerging tool for
An
Simplify access to data stored in various application systems
5
Chapter 11: Knowledge Management Tools and Knowledge Portals
Evolution of the Portal Concept (cont’d)
Knowledge portals provide two kinds of interfaces:
Portals: The Basics
Portals are considered to be virtual workplaces that:
Promote
“secured” knowledge sharing among different categories of end users
Provide
access to stored structured dataபைடு நூலகம்
unstructured data
Copyright TIES
Organize
2
Chapter 11: Knowledge Management Tools and Knowledge Portals
Portals: The Basics (cont’d)