饭店english基本礼貌用语

饭店英语基本礼貌用语

Basic English for Polite Use in Hotel 一．直接称谓语

先生：Gentleman / Sir

女士：Lady / Madam

XX先生：Mr. XX

XX夫人，太太：Mrs. XX

XX小姐：Miss XX

二．间接称谓语

那位先生：that gentleman

那位女士：that lady

您的先生：your husband

您的夫人：your wife

三．欢迎语

欢迎您入住我们饭店：Welcome to stay in our hotel.

欢迎您到我们餐厅用餐：Welcome to have your meals here.

希望您住店愉快：Hope you enjoy your stay in our hotel.

四．问候语

您好：How do you do?

早上好：Good morning.

下午好：Good afternoon

晚上好：Good evening

晚安：Good night

您好吗？How are you?

见到您很高兴：Nice to meet you!

再次见到您非常高兴：Glad to see you again.

五．祝贺语

恭喜：Congratulations!

祝您节日快乐：I wish you a happy holiday.

祝您新年愉快：Happy new year.

祝您生日快乐：Happy birthday.

祝您一切顺利：Wish you every success

祝您生意兴隆：Wish you good business

六．告别语

再见：Good bye

明天再见：See you tomorrow

欢迎您再来：Welcome you to come next time.

希望下次见到您：Hope to see you again soon.

祝您旅途愉快：Wish you had a good trip.

七．征询语

我可以帮助您吗：How can I help you?/May I help you?

我能为您做些什么：What can I do for you?

需要我帮您做些什么呢：Is there anything I can do for you?

还有什么别的我可以帮忙的吗？Is there anything else I can do for you?

这会打扰您吗？Will it trouble you?

您喜欢…..吗？Would you like…?

您能够…..吗? Could you….?

如果您不介意，我可以….吗？Would you mind if I …..?

您可以讲慢点吗？Would you please to speak a little bit slowly?

八．应答语

不必客气：You are welcome.

没关系：It doesn’t matter.

这是我应该做的：It’s my pleasure.

照顾不周的地方，请您多多关照：If we have any shortcomings, please point it out.

我明白了：I see

好的：All right.

非常感谢：Thank you very much.

谢谢您的好意：Thanks for your kindness.

九．道歉语

实在对不起：I am awfully sorry.

请原谅：Excuse me

打扰您了：I am sorry to disturb you.

对不起，这完全是我们的过错：I am sorry, it’s our fault.

感谢您的提醒：Thank you for your reminding.

我们立即采取措施，使您满意：We’ll try our best to take some measures, so that

you can be satisfied.

请不要介意：Please forget it.

十．婉言推托语

很遗憾，不能帮您的忙：I am sorry I can’t help you.

承蒙您的好意，但是….: it’s very kind of you, but…

没有听说：I’ve never heard of that.

十一. 接听电话用语

您好，这是：Good morning, this is…

我的名字是：This is xx speaking

对不起，您拨错电话号码了：Sorry, you’ve dialed a wrong number.

请拨电话…谢谢：Please dial number…, thanks.

谢谢您的来电：Thank you for your call.

1. Greetings

见面招呼：

Good morning, Sir/Madam

Good afternoon, Sir/Madam

Good evening, Sir/Madam

May I help you?

2. Key words for polite use

能讨人喜欢的谈吐

Please, thank you, excuse me, pardon me.

3. A guest’s name is music to his ears.

客人喜欢听你称呼他的姓氏

Mr. Chen, Mrs Chen, Ms Liu, Miss liu

Sir/Madam

Ladies & Gentlemen

4. Exchange of Greetings.

见面时的寒喧

How are you today, Mr. Chen?

How the things going on with you?

Do you enjoy your stay here?

5. Answering a guest’s call

应答客人呼唤的语句

Yes, Sir/Madam

What can I do for you?

I will be with you in a moment.

Sorry to have kept you waiting.

6. When guest asks for something, which you can provide

可以供应客人之要求时

Certainly, Sir/Madam

I’ll go and get it right away.

Please wait a moment; I will get it for you.

7. When guest asks for something, which you cannot provide.

不能供应客人之要求时

I’m sorry, we have already run of it.

I am terribly sorry, we don’t have it.