酒店信息技术经理岗位职责

Hotel Level: 酒店等级：III – V
三—五
Department:
部门：
Finance
财务部
Job Band: 职位等级：5
5
Reports To:
直属上级：
Director/Manager of Finance and Business Support
财务及业务支持部总监或经理
JOB OVERVIEW职位概述
Responsible for ensuring that the hotel computer system(s) are installed and operating properly, that system security measures are in place, that the computer hardware is well maintained, that the system(s) are utilized to their maximum potential, and that new systems are installed to improve hotel efficiency and profitability, and adhere to hotel and IHG standards and guidelines
负责确保酒店的电脑系统正常安装和运行，系统安全性措施到位，计算机硬件保养良好，系统利用率最大化，安装的新系统用以提高酒店的效率和增加利润，同时坚持符合酒店和洲际酒店集团的规范与要求。

At InterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
•Be charming by being approachable, having confidence and showing respect.
•Stay in the moment by understanding and an ticipating guests’ needs, being attentive and taking ownership of getting things done.
•Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
•亲切、充满自信、体现尊重来展现富有魅力的你。

•理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

•见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

DUTIES AND RESPONSIBILITIES工作职责
•Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
•监督和管理酒店的所有计算机硬件设施的运行，确保所有系统的正确安装和使用，是酒店电脑硬件设施的主要联系人。

•Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
•确保所有系统均具备维修保养合同，并按照要求进行日常的预防性维护工作。

•Continually keeps informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to
•应不断了解洲际酒店集团批准认可的那些能夠提高酒店的运营效率的信息系统及技术，包括但不限于：o Computer Hardware systems and devices including PC LAN technology.
o计算机硬件系统及设施，包括计算机局域网技术
o Software operating and utility systems.
o计算机软件应用系统
o Front Office and Accounts Receivable Property Management Systems.
o前厅部和应收账款酒店管理系统
o Interfaces to and from Front Office Property Management Systems and other Systems.
o与前厅部管理系统和其他系统的接口技术
o Back Office Accounting Systems.
o办公区的财务管理系统
o PC and LAN based Office Automation products.
o与计算机和局域网技术有关的的办公自动化产品
o Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
o内外部电子邮件、传真、扫描软件及其它通讯工具
o Holidex Plus / Priority Club / Six Continents Club / Frequent Flyer Corporate databases.
o中央预订系统，优悦会奖励计划，六洲俱乐部和常飞计划的公司数据库
o Point Of Sale Systems.
o餐饮系统
o Guest and Administration Voicemail.
o客人和行政管理的语音留言系统
o Call Accounting.
o电话计费系统
o PABX systems.
o内部电话机交换系统
o Cabling.
o布线技术
o Hub / Switch Management Systems.
o集线器和交换机管理系统
o Electronic Door Locking Computer System.
o电子门禁系统
o Computer Virus protection.
o计算机病毒防护
o Hotel IT Security and Firewalls
o酒店信息技术的安全和防火墙技术
•Provide a monthly written progress report to the Director/Manager of Finance and Business Support, with copies to department heads
•每月向财务及业务支持总监或经理及其它相关部门主管领导提供书面工作进展报告
•Maintain an up-to-date list of all computer hardware
•保持最新的计算机硬件产品清单
•Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency
•管理计算机系统配置报告、程序控制语言、程序文件及数据文件，确保系统最高效地运行
•Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions •监督软件的运行状态，通过系统测评技术，记录系统故障及错误，形成系统运行报告，并解决相应问题•Installs and tests corporate approved program changes to the hotel computer system(s)
•将公司批准的软件安装到酒店计算机系统上并予以测试
•Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office •调查并向供应商，集团区域或地区办公室汇报所有的计算机软件的问题
•Understand all standard and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
•了解以下洲际酒店集团系统所有的标准和特色功能：酒店前台系统，售货点销售系统，电话计费系统，包括但不限于系统安全、系统报告、管理功能和用戶功能。

•Responsible for designating selected individuals for each IHG approved system that he/she will train so that these individual can train the users
•负责指派专人员参加洲际酒店集团批准使用的系统的培训，该批人员将对系统的具体使用者进行培训
•Trains the selected hotel staff to take on the major responsibilities during his/her absence
•培训选定的酒店员工在本人缺勤的情况下可履行主要工作职责
•Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
•制定、测试并传播酒店计算机系统瘫痪状态下的应急补救措施。

•Ensures that all computer media saves and back-ups are completed, documented and stored per IHG specifications
•确保按照洲际酒店集团的要求记录、保管、备份所有系统信息
•Maintains uncompromising data and physical security standards
•坚决执行信息数据的安全标准
•Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system
•按照洲际酒店集团的安全标准，控制机房钥匙，机房温度，确保电力供应并作好消防安全工作•Administer all user ID’s, passwords, and the m ost sensitive system utilities, secures all
•touchy resources and critical libraries
•管理所有的用户名、密码和保证敏感系统和机要信息资源的安全
•Under the direction of the Director/Manager of Finance and Business Support, administer all back office user ID’s, passwords, security paramet ers and the most sensitive utility
•在财务及业务支持总监或经理的指导下，管理所有办公区的用户名、密码、安全参数和敏感机要的资源
•Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
•整齐有续且安全的保管技术及用户资料文件、系统报告、新闻简报及通知
•Completes and distributes activity reports, program trouble reports, and enhancement list
•完成并分发系统工作报告、错误程序报告及系统升级列表
•Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG,
computer companies or vendors
•通过订阅期刊，参加供应商，电脑公司或洲际酒店集团举办的研讨会或技术交流会，获取酒店计算机系统领域最新的发展信息
•Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support
•完成管理层指派的其它特殊工作，包括但不限于在财务及业务支持经理缺勤时履行财务报告的职能•Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids
•运用计算机屏幕编辑工具、运行控制语言及屏幕设计辅助工具对程序控制语言进行基本的更改
•Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.
•按照酒店的财务系统安全管理手册要求对系统、安全性及应急措施进行自我审查
•Follows-up on all outstanding points from the latest EDP audit of his/her hotel
•根据最新酒店审计检查报告，跟进所有未尽事宜
•Serves as the primary associate with all computer-related outside vendors
•负责与系统外部供应商接洽
•Informs department heads when new features or changes to the system affect their department
•通知相关部门主管领导关于其部门信息系统的变化或新的功能特征
•Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.
•告知相关部门主管领导最新的计算机相关事宜，如信息发布、信息管理系统发展趋势、计算机病毒等•Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office
•在系统应用程序不能满足酒店现行标准的情况下，协调采购应用程序软件或对其进行升级以满足酒店运营需求
•Works with Superior on manpower planning and management needs
•与上级一起制定人力资源规划和管理需求。

•Works with Superior in the preparation and management of department’s budget
•与上级一起编制和管理部门预算。

按照酒店的财务系统安全管理手册及区域IT经理的要求对系统、安全性及应急措施进行自我审查
•
ACCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct IT Coordinator
直接信息技术协调员
Indirect NA
间接无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
•Department Budget
•部门预算
Key Metrics –
主要绩效指标
•Department Budget
•部门预算
•Completion of assigned tasks/projects
•完成分派给的工作或项目的情况
•Improvement in system processes
•系统程序的改进
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)﹣
•Department Budget
•部门预算
QUALIFICATIONS AND REQUIREMENTS任职要求
•Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
•完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

•Working knowledge of local area networks and Microsoft Windows
•具有局域网和微软窗口软件的使用知识
•Problem solving, reasoning, motivating, organizational and training abilities.
•具有解决问题，推理，号召，组织和培训能力
•Good writing skills
•良好的写作技能
Qualifications –
学历
•Bachelor’s degree in Computer Science, Information Technology or related field.
•具有计算机，信息技术或相关领域学士学位
Experience –
经验
• 3 years related experience or an equivalent combination of education and work-related experience.
•三年相关经验或与此相当的教育和相关工作经验结合的背景。

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Employee Name (print)
Employee Signature Date
此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

员工姓名(正楷)
员工签名日期。