管理信息系统：层次信息系统

专家
职员
经理支持系统 ESS Executive Support Systems
加入附加能力的 EIS * 支持电子通讯, 包括: 电子邮件, 传真, 计算机会议 * 提高个人工作效率的工具: 通讯录, 电子日历, 电子备忘录等. * 决策支持和数据分析的能力.
Watson describes the experiences of a company and its well-intentioned effort to develop and install an EIS. The IS director at generi-corp had heard the successful EIS experiences, such as Lockheed-Georgia. He sought such a system would be valuable to his company, so he arranged for a presentation by a DSS vender, it was very well received by the executive team. After some discussion, the executives decided to purchase the product from vender and develop an EIS. The allocation budget was $250,000.
应用软件包 群件 开发软件
终端用户
应用程序 *办公自动化 *信息管理 *决策支持 *应用程序开发
个人 群组 公司 外部
3 主管信息系统 EIS Executive Information Systems
* 对经理个人的剪裁 * 抽取, 过滤, 压缩和跟踪关键数据 * 提供在线状态存取, 趋势分析, 例外报告和深入 挖掘数据的能力. * 存取和集成广泛的内源和外源数据. * 对用户是友好的, 可以显示图形,表格以及文本信息. * 主管经理直接使用, 不要中间人.
Commander EIS Finance
Operations
Human resources
Update as: Feb. 1, 1998, 8:00AM
Exit
News
Hot news
EIS 主菜单
口 语 通 讯
电话 出差 会议 会议 复制 检索
电话 复制
检索
文 件 通 讯
阅读
阅读
编写 编写
经理
一批支票
支பைடு நூலகம் 会计 处理
业务文件
顾客文件
管理报告
读出/排序
银行批处理
主文件
更新后 主文件
输入 响应
销售业务处理
*数据库更新 *查寻/ 响应
查寻 响应
联机POS终端 产品 顾客 销售
联机工作站
数据库
2 知识工作者信息系统
局域网 服务器
EUC
部门 服务器 局域网 广域网 INTRANET INTERNET 公司 主干机
They assemble a qualify team of IS proffessionals, which interviewed executives concerning their information needs, and developed an initial version of the system consisting of 50 screens to be used by 5 executives. The response from these executives was quite good and, in some cases, enthusiastic. Several of them seemed proud to finally be able to use a computer, say Watson.
EIS 软件
外部库
战略信 息显示
主管经理
联网的工作站
DB软件 通信 软件
内部库
特殊管 理库
EIS 概念结构
COMMANDER File Edit Tools Send Help
C Electronic Components Group Sales Market share
Key Customers
What went wrong? Identify 5 problem reasons.
With the system delivered, the development team turned it over to a maintenance team and moved on other new projects. The maintenance team was to add new screen and new users-in short, to involve the system. Nine months later, very little had happened, apparently because other systems maintenance projects had been more urgent. About this time there was a downturn revenue that generated cost-cutting pressures on nonessential systems; the EIS was discontinued.
层次信息系统
• 业务员信息系统 • 知识工作者信息系统 • 主管信息系统
1.业务员信息系统
业务人员实用的系统, 又叫业务处理系统。 TPS Transaction Processing Systems
4. 文件和报 告产生
1.数据输入
2. 业务处理 * 批处理 * 联机处理
5. 查询处理 3. 数据库