communicationskillsPPT课件
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• Nod occasionally. • Smile and use other facial expressions. • Note your posture and make sure it is open and inviting. • Encourage the speaker to continue with small verbal
• 36-55 You're a capable communicator, but you sometimes experience communication problems. Take the time to think about your approach to communication, and focus on receiving messages effectively, as much as sending them. This will help you improve
5 STEPS …COMMUNICATION
Communication Skills
5 STEPS …COMMUNICATION
“We cannot solve our problems with the same thinking we used when we
created them”
-Albert Einstein
Pay attention. Give the speaker your undivided attention and acknowledge the message. Recognize that what is not said also speaks loudly.
• Look at the speaker directly. • Put aside distracting thoughts. Don’t mentally prepare a
• Be on Time • Be Yourself, Be at Ease • Smile! • Be Open • Small Talk … • Be Positive • Be Courteous And Attentive
5 STEPS …COMMUNICATION
5 STEPS …COMMUNICATION
Five steps …….
Active Listening
5 STEPS …COMMUNICATION
Questioning Technique Form Cocoon
Engage yourself
Don’t ‘Assume’
Active Listening
5 STEPS …COMMUNICATION
5 STEPS …COMMUNICATION
Communication is not dependant only on ‘words’ ……it can also be through your ‘body language’ and
‘tonality’
5 STEPS …COMMUNICATION
• 15-35You need to keep working on your communication skills. You are not expressing yourself clearly, and you may not be receiving messages correctly either. The good news is that, by paying attention to communication, you can be much more effective at work, and enjoy much better working relationships! The rest of this article will direct you to some great tools for improving your communication skills.
rebuttal! • Avoid being distracted by environmental factors. • “Listen” to the speaker’s body language.
Show that you are listening. Use your own body language and gestures to convey your attention.
How good is your communication?
5 STEPS …COMMUNICATION
• 56-75 Excellent! You understand your role as a communicator, both when you send messages, and when you receive them. You anticipate problems, and you choose the right ways of communicating. People respect you for your ability to communicate clearly, and they appreciate your listening skills.
One sentence can ‘Make a big diS …COMMUNICATION
First Impression?
It takes just a quick glance, maybe three seconds, for someone to
evaluate you when you meet for the first time.
comments like yes, and uh huh.
5 STEPS …COMMUNICATION
Provide feedback.
Reflect what has been said by paraphrasing. “What I’m hearing is…” and “Sounds like you are saying…” are great ways to reflect back.
• 36-55 You're a capable communicator, but you sometimes experience communication problems. Take the time to think about your approach to communication, and focus on receiving messages effectively, as much as sending them. This will help you improve
5 STEPS …COMMUNICATION
Communication Skills
5 STEPS …COMMUNICATION
“We cannot solve our problems with the same thinking we used when we
created them”
-Albert Einstein
Pay attention. Give the speaker your undivided attention and acknowledge the message. Recognize that what is not said also speaks loudly.
• Look at the speaker directly. • Put aside distracting thoughts. Don’t mentally prepare a
• Be on Time • Be Yourself, Be at Ease • Smile! • Be Open • Small Talk … • Be Positive • Be Courteous And Attentive
5 STEPS …COMMUNICATION
5 STEPS …COMMUNICATION
Five steps …….
Active Listening
5 STEPS …COMMUNICATION
Questioning Technique Form Cocoon
Engage yourself
Don’t ‘Assume’
Active Listening
5 STEPS …COMMUNICATION
5 STEPS …COMMUNICATION
Communication is not dependant only on ‘words’ ……it can also be through your ‘body language’ and
‘tonality’
5 STEPS …COMMUNICATION
• 15-35You need to keep working on your communication skills. You are not expressing yourself clearly, and you may not be receiving messages correctly either. The good news is that, by paying attention to communication, you can be much more effective at work, and enjoy much better working relationships! The rest of this article will direct you to some great tools for improving your communication skills.
rebuttal! • Avoid being distracted by environmental factors. • “Listen” to the speaker’s body language.
Show that you are listening. Use your own body language and gestures to convey your attention.
How good is your communication?
5 STEPS …COMMUNICATION
• 56-75 Excellent! You understand your role as a communicator, both when you send messages, and when you receive them. You anticipate problems, and you choose the right ways of communicating. People respect you for your ability to communicate clearly, and they appreciate your listening skills.
One sentence can ‘Make a big diS …COMMUNICATION
First Impression?
It takes just a quick glance, maybe three seconds, for someone to
evaluate you when you meet for the first time.
comments like yes, and uh huh.
5 STEPS …COMMUNICATION
Provide feedback.
Reflect what has been said by paraphrasing. “What I’m hearing is…” and “Sounds like you are saying…” are great ways to reflect back.