9种常用英文信件写作介绍

（二）9种常用英文信件写作介绍

1、投诉信

A、开头：自我介绍，交代投诉内容，表明本信的目的和要求。

B、正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。

C、结尾：表达希望问题得到迅速恰当解决的强烈愿望。希望尽快得到满意的答复。

D、常用句型：

I am writing to you to complain about…

I am writing to express my dissatisfaction with/at…

I beg to call your attention to the fact that…

I wish to refer you to an incident which occurred…, calling for some remedial action.

I very much regret to have to inform you that…

I am totally/completely disappointed/upset to find…

I find it awful/quite distressing that…

My experience in…on…(date) shocked me. I can hardly put up with it.

There are some problems with the …that I wish to bring to attention. For one thing, there is…, For another, …..

I can hardly stand/bear/tolerate/put up with it any more.

To improve the situation/solve the above problem, it is advisable for you to take the following measures:…

I look forward to a day when we could really enjoy a more efficient service.

I hope that the above situation will be improved as soon as possible.

If it is not properly settled, I would ask you to give my money back, or I would complain to the Consumer’s Association.

I request you to be kind enough to solve the problem as soon as possible.

2、咨询信、请求信、说明信

A、开头：简要告知身份，表明写信原因或请求。

B、正文：详细阐明询问、请求的具体内容、希望获得的信息。说明信应写明原因、实情及希望对方做些什么。强调所需信息/帮助的重要性（按要求）。

C、结尾：表达谢意，希望得到对方回复、帮助或合作。

D、常用句型：

I would like to inquire about some information concerning/regarding…

I am writing in the hope that you can…

I am writing because I would like to…

Needless to say, your approval of my request will be beneficial not only to myself but to the company.

Could you tell me what I have to do to…

It is sincerely requested that you…

My first question is that …

Should I need to send further materials, please let me know.

If additional information is required, please advise me at your early convenience. Should I send you copies of my qualification in advance?

I would be much obliged to you if you could let me know the procedures I have to go

through.

Your prompt and favorable attention to my inquiry would be highly appreciated.

Please render me some valuable advice which is conducive to my final decision.

I am looking forward to a favorable reply at your earliest convenience.

3、道歉信

A、开头：简单交代对何事进行道歉。

B、正文：解释事情发生的原因，消除误会或矛盾。

C、结尾：再次表示遗憾何歉意，提出建议或安排。

D、常用句型：

I must apologize to you for…

I am very sorry that..

I regret to inform you that I will not be able to…

I am afraid what I have done has caused many inconveniences to you.

I sincerely hope you understand that I offended you quite unintentionally.

I believe you can understand that I have not intended to hurt you.

I owe you an apology.

It is my fault.

I am to blame for this unpleasant thing.

Please pardon/excuse/forgive me.

I sincerely hope that you will kindly accept my apologies.

I will try my utmost not to make such a stupid mistake again.

I trust the settlement of the matter will meet your wishes.

I hope you will kindly forgive my lapse of attention.

I am so sorry to have put you to/into so much trouble.

4、感谢信

A、开头：表达谢意，提及受到的帮助。

B、正文：回忆该帮助，高度评价/赞扬对方，表达当时感受。

C、结尾：再次表达谢意，提出回报希望。

D、常用句型：

I am grateful/thankful to you for…

I am much obliged to you for your help.

I shall always appreciate the assistance you have given me.

I am writing to express my thanks to you for the many kindnesses you showed me when I was in hospital.

It was most thoughtful and generous of you to send me such a beautiful and fancy gift.

Thoughtful considerate considerable

It’s very kind of you to help us.

I hope you can know how much I appreciate your hospitality and your many kindnesses to me.

But for your help, I would not..

If it had not been for your timely assistance, I am afraid that..

Thanks from the bottom of my heart for…