超五星级酒店培训大全上海瑞吉36

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THE ST. REGIS SHANGHAI

上海瑞吉红塔大酒店

培训活动纲要

Task: Checking Availability

任务: 查看可卖房

Code序号: RM-RES-D020

Objectives: At the end of this session,

Reservations Sales Agent will be

understanding how to accepting room

reservations according to inventory

availability.

目的: 在课程结束的时候，预订部销售文员应懂得如何按照酒店的可卖房情况来销售房间。

Standard ：

1.Reservation Sales associates will ---------------------------------------------------------精品文档

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accept room bookings subject to

verification of room inventory and

availability status.

2.Reservation Sales associates will

accurately check the availability for

the room type and period of stay

requested by the inquirer. When

number of rooms or specific room types

requested are not available, the

Reservation Sales associate will

offer alternatives and options basing

on availability to promote the

booking.

标准:

1.预订部销售文员应在查看酒店可卖房

之后与客人确认预订。

2.预订部销售文员应按照客人所要求的

房间类型及入住日期查看是否有此类型

房间，当客人所要求的房型我们已没有

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时，基于我们的可卖房向客人推荐其他选

择，并想办法促销房间。

Resources: Flip Chart, Handout, and telephone, Computer with Oprea terminal

培训器材: 白板，白板纸，培训资料，有Oprea终端的电脑。