酒店英语_At_the_hotel

Background Information
single room 单人间
suite room 套房
triple room 三人间
Background Information
vending machine 自动贩卖机
Background Information
turn-down service
Dialog reading(2)
What should you do to check in the hotel when you have a reservation?
Dialog reading(2)
What should you do when you check in the hotel that you have a reservation?
room service
When should we give tips for hotel service?
bellboy
valet service
Learn & practice
Task 1 Task 2 Task 3 Task 4
Front Desk
Room Service
Entertainment
Andy
a tourist. ◆ Ask for some entertainment in the hotel ◆ Ask some recreational equipments ◆ Ask if there is somebody supervising all the activities
Activity
Pair work
Make a conversation according to the given situation:
Student A acts as a hotel guest is going to wear the clothes to attend a banquet the clothes are ruined because of dry clean in the hotel
Do you have any vacancies now? Have you any vacant / spare room in the hotel?
Room service What is the content of the room service? ordering the meal morning call taking look at children valet turn-down service
Assignment
Work in pairs. Try to make up several dialogs according to the requirements below between the customers and hotel attendant.
Make a hotel reservation Check in Check out Ask for the morning call Order the lunch in the room Ask for the valet service Dealing some business in the business center Consulting about the entertainments in the hotel Do some repairing in the hotel room Complain the laundry service about color-fast dress and require the compensation for that
matchbook 纸板火柴
1
New words & notes
beauty salon 美发厅;美容院
1
New words & notes
gym center 健身中心
gymnasium 健身房
1
New words & notes
business center 商务中心
1
New words & notes
Model V
At The Hotel
Conteຫໍສະໝຸດ Baiduts
Learning objective Background information Learn & practice
Model V. At The Hotel
Learning Objectives
Background information
receipt 收据；发票
1
New words & notes
sauna center 桑拿中心
elevator 电梯
bath 浴室
buffet restaurant 自助餐厅
Dialog reading(1)
Read dialog 1 and try to find out the questions Wang Mei asks when she reserves the hotel rooms.
1
New words & notes
room service 客房送餐服务
1
New words & notes
turn-down service 铺床服务 room maid 酒店打扫人员
1
New words & notes
laundry service 洗衣服务
1
New words & notes
laundry bag 洗衣袋
1
New words & notes
sofa bed 沙发床
1
New words & notes
jacuzzi 按摩浴缸
1
New words & notes
adaptor 转换插头
remote control 遥控器
hair dryer 吹风机
lock 锁/门闩 电梯
check-in form 入住确认单
1
New words & notes
shuttle bus 专线大巴
1
New words & notes
breakfast voucher 早餐券
1
New words & notes
key card 钥匙卡
1
New words & notes
American Express 美国运通卡
3
Activity
Which kind of hotel would you like to choose for lodging? Present your reasons.
hostel
B&B’s motel
Activity
1. Pair Work
Make a conversation based on the following situation and fill in the registration form:
Business service What service will you have in the business center?
telephone fax e-mail mail copying printing internet surfing consulting traffic ...... --May I get on the Internet here? --Certainly. --How much is it for me to be on the Internet? --You are free to get on the Internet in our hotel, but you have to show your room card.
Check-in at Cambodiana Hotel
Activity
Pair work
Make a conversation according to the given situation:
Student A acts as a hotel guest who wants to order breakfast. Student B acts as a room attendant. (Time, name, room number, dishes should be included.)
Activity
Role-play
A
B
Li Mei
a clerk in a hotel. ◆introduce some entertainment in the hotel ◆ introduce some recreational equipments ◆ recommend somebody supervising all the activities
We need one double room, and two single rooms for four of us. Around 4 p.m., the 21st of the month. A local guide will be meeting you at the airport and there will be a car or shuttle bus pick-up service, which is free of charge. $60 per night per room, plus 15% service charge. You'll have an air conditioner, a radio, a colour television, a telephone and a newspaper delivered to your room every day.
light bulb灯泡
1
New words & notes
mini-bar 迷你饮料吧 / fridge冰箱
1
New words & notes
safe 保险箱
faucet 水龙头
bath mat 浴室地垫 bathtub 浴缸
show gel 沐浴液
shampoo 洗发水
body lotion 身体乳液
Dealing With Special Situations
Model V. At The Hotel
1
New words & notes
front desk / reception 前台
1
New words & notes
hotel lobby 酒店大厅
1
New words & notes
Dialog reading(1)
What rooms do you exactly want? What time will you be arriving? How can we find the hotel after we arrive? How much do you charge for the rooms? What services come with that?
Background Information
security card 社会安全卡
Background Information
family suite 家庭房
Background Information
twin room 标准间；双人间
Background Information
double room 大床间
Offer the name of reservation. Check the reservation. Fill in the registration form. Show the passport. Put forward your requirements.
How to check in if you have no reservation?
New word and expression
Activity
Learning objective
Model V. At The Hotel
Background Information
hostel
motel
hotel
Add Your Text B&B’s; homestay
Model V. At The Hotel
Student B Student B acts as a clerk in the hotel is going to solve the problem..
Assignment Government group Lecturer group Company group Tour group Students group Visitors Hotel attendant