美国卓越绩效评价准则(中英文对照版)-P组织简介.doc

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2008年美国波多里奇国家质量奖CRITERIAFOR PERFORMANCE EXCELLENCE

卓越绩效评价准则

Importance of Beginning With Your Organizational Profile

从组织简介开始的重要性：

Your Organizational Profile is critically important because:

关于组织的简介十分重要，因为：

. it is the most appropriate starting point for self-assessment and for writing an application;

·它是自我评价及撰写申请材料的最恰当的起点；

.it helps you identify potential gaps in key information and focus on key performance requirements and results;

·它有助于组织明确关键信息中可能存在的差距并聚焦于关键的绩效要求和结果；

.it is used by the Examiners and Judges in application review, including the site visit, to understand your organization and what you consider important (you will be assessed using the Criteria requirements in relation to your organizations environment, relationships, influences, and challenges, as presented in your Organizational Profile); and

·评审员和评委在开展评审工作，包括现场审核时，据此来了解申奖组织，了解申奖组织认为重要的那些方面（申奖组织将会被依据准则要求，对照在组织简介中描述的环境、关系、影响和挑战来进行评价）；

.it also may be used by itself for an initial self-assessment. If you identify topics for which conflicting, little, or no information is available, it is possible that the Organizational Profile can serve as your complete assessment, and you can use these topics for action planning.

·它本身也可作为初步的自我评价。如果组织发现某些主题信息互相矛盾、很少信息或是根本没有信息，则组织简介

或许就起到了一次全面评价的作用，组织就可以针对这些主题来计划行动。

P Preface:Organizational Profile

P 前言：组织简介

The Organizational Profile is a snapshot of your organization, the KEY influences on HOW you operate, and the KEY challenges you face.

组织简介是有关组织、组织运营的关键影响因素以及组织所面临的关键挑战的一个简要的描述。

P.1OrganizationalDescription: What are your key organizational characteristics?

P.1 组织的概况：组织的关键特征是什么？

Describe your organization°Os operating environment and yourKEY relationships with CUSTOMERS, suppliers,PARTNERS, and STAKEHOLDERS.

说明组织的经营环境以及与顾客、供应商、合作伙伴和利益相关者的关键关系。

Within your response, include answers to the following questions:

在报告中，要答复以下问题：

anizationalEnvironment

a. 组织的环境

(1)What are your organizations main products and services? What are the delivery mechanisms used t provide your products and services to your CUSTOMERS?

(1)组织的主要产品和服务是什么？将产品和服务提供给顾客的交付机制是怎样的？

(2)What is your organizational culture? What are your stated PURPOSE,

VISION,MISSION, and VALUES?

(2)组织的文化是什么？组织所主张的宗旨、愿景、使命及价值观是什么？

(3)What is your WORKFORCE profile? What are your WORKFORCE or employee groups and SEGMENTS? What are their KEY requirements and expectations? What are their education levels? What are your organizations WORKFORCE and job DIVERSITY, organized bargaining units, KEY benefits, and special health and safety requirements?

(3)组织的员工概况是怎样的？员工或雇员群体和细分情况是怎样的？他们关键的需求和期望是什么？员工的教育