【免费】市场营销原理清华大学出版社英文原版教材PPT课件

Chapter 1- slide 6
Understanding the Marketplace and Customer Needs
Customer Value and Satisfaction Expectations
Customers
• Value and satisfaction
Marketers
• Preparing an Integrated Marketing Plan and Program
• Building Customer Relationships • Capturing Value from Customers • The Changing Marketing Landscape
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Chapter 1- slide 2
What Is Marwenku.baidu.cometing?
Marketing is a process by which companies create value for customers and build strong customer relationships to capture value from customers in return
Chapter One
Creating and Capturing Customer Value
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Chapter 1- slide 1
Creating and Capturing Customer Value
Exchange is the act of obtaining a
desired object from someone by offering something in return
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Needs
• States of deprivation • Physical—food, clothing, warmth, safety • Social—belonging and affection • Individual—knowledge and self-expression
Wants
• Marketing myopia is focusing only on existing wants and losing sight of underlying consumer needs
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Chapter 1- slide 4
Understanding the Marketplace and Customer Needs
Customer Needs, Wants, and Demands
Chapter 1- slide 5
Understanding the Marketplace and Customer Needs
• Market offerings are some combination of products, services, information, or experiences offered to a market to satisfy a need or want
Topic Outline
• Define marketing and outline the steps in the marketing process
• Understanding the Marketplace and Customer Needs
• Designing a Customer-Driven Marketing Strategy
Chapter 1- slide 8
Understanding the Marketplace and Customer Needs
Markets are the set of actual and potential buyers of a product or service
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Chapter 1- slide 3
Understanding the Marketplace and Customer Needs
Core Concepts
• Customer needs, wants, and demands • Market offerings • Customer Value and satisfaction • Exchanges and relationships • Markets
• Set the right level of expectations
• Not too high or low
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall
Chapter 1- slide 7
Understanding the Marketplace and Customer Needs
• Form that human needs take as they are shaped by culture and individual personality
Demands • Human wants backed by buying power
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall