RCCA(C)根因分析
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• 执行Implementation
– Eight-step process including tools 八个步骤
• 特征Characteristics
– Define the problem 定义问题 – Analyze the problem 分析问题 – Identify the root cause 确定根本原因 – Apply mistake proofing 运用错误预防
problem once and for all!我们需要花时间
一次并彻底解决问题 © 2002 Pratt & Whitney Canada
All rights reserved
…7
UTC 目前的思想状态UTC Current Mindset
We must change the culture必须改变文化
© 2002 Pratt & Whitney Canada All rights reserved
…3
Objectives目标
At the end of this module, you will be able to该单元学习完毕后,将能够:
• Use a method that will enable you to eliminate turnbacks identified through QCPC, equipment downtimes and defects in your products and services. 使用方法来消除在在生产和服务中发生于QCPC，设备停机和 缺陷的重复问题。
– By determining its root cause 通过确定根源 – By applying the best possible solutions通过应用最
佳方案
• Prevent a problem from recurring 避免问题重
复出现:
– By following through 跟踪全过程
现...
Or或
• We are not sure of the causes 不能确定原
因
or 或
• The problem is not constant (it comes
and goes)
or 问题不持续（时有时无 ）
Biblioteka Baidu
• We want to take the time to solve the
• Understand the 8 steps that form the RCCA process 了 解组成RCCA 的8个步骤
• Know when to use it 掌握何时运用RCCA。
© 2002 Pratt & Whitney Canada All rights reserved
…4
Introduction简介
QCPC & MFA
Map process
Collect data
Survey customers
Select best opportunities
Chartered team
Process Management过
程管理
Process A B C D E F G
Objectives
© 2002 Pratt & Whitney Canada All rights reserved
…2
Table of contents目录
• Objectives 目标 • Introduction 简介 • RCCA Steps 步骤 • Conclusion 结论
page 4 page 5 page 18 page 36
Répétable Efficace Efficient
Standard Work
Mistake Proofing
© 2002 Pratt & Whitney Canada All rights reserved
…5
Introduction
What is it used for 使用目的?
• Correct a problem methodically系统地纠正问题 :
“我们已经如此工作了 15 年而没有实质性的改进，今天又会有什么 区别?” (George David, 伊滕大学)
• “You continually develop and release new products with known quality problems, why?” (UTC Customer)
1
2
3
4
5
6
30 % 20 % 20 % 15 % 10 % 5 %
High
Medium
Low
Select opportunities
2. Measure衡量
Root Cause Analysis Why ?
Why ?
1. Define定义 3. Analyze分析
Why ?
4. Improve改进 5. Control控制
问题根源纠正行动 (RCCA)
Training for Pilots and ACE Implementation Managers
© 2002 Pratt & Whitney Canada All rights reserved
…1
Overview概述
• 益处Benefits
– Standardize intervention at root cause to prevent problems from reoccurring 标准化解决方法,从根本上 防止问题重复出现
?
– By standardizing the solutions 使解决方案标准化
© 2002 Pratt & Whitney Canada All rights reserved
…6
Introduction
When do we use 何时使用RCCA?
• We have a recurring problem 问题重复出
• “I have no time to address root cause, I must meet the delivery schedule!”
“我没有时间查找根源,我必须赶交付进度 !”
• “We have been doing this for 15 years with no substantial improvement, why is today going to be any different?” (George David, Ito University)
– Eight-step process including tools 八个步骤
• 特征Characteristics
– Define the problem 定义问题 – Analyze the problem 分析问题 – Identify the root cause 确定根本原因 – Apply mistake proofing 运用错误预防
problem once and for all!我们需要花时间
一次并彻底解决问题 © 2002 Pratt & Whitney Canada
All rights reserved
…7
UTC 目前的思想状态UTC Current Mindset
We must change the culture必须改变文化
© 2002 Pratt & Whitney Canada All rights reserved
…3
Objectives目标
At the end of this module, you will be able to该单元学习完毕后,将能够:
• Use a method that will enable you to eliminate turnbacks identified through QCPC, equipment downtimes and defects in your products and services. 使用方法来消除在在生产和服务中发生于QCPC，设备停机和 缺陷的重复问题。
– By determining its root cause 通过确定根源 – By applying the best possible solutions通过应用最
佳方案
• Prevent a problem from recurring 避免问题重
复出现:
– By following through 跟踪全过程
现...
Or或
• We are not sure of the causes 不能确定原
因
or 或
• The problem is not constant (it comes
and goes)
or 问题不持续（时有时无 ）
Biblioteka Baidu
• We want to take the time to solve the
• Understand the 8 steps that form the RCCA process 了 解组成RCCA 的8个步骤
• Know when to use it 掌握何时运用RCCA。
© 2002 Pratt & Whitney Canada All rights reserved
…4
Introduction简介
QCPC & MFA
Map process
Collect data
Survey customers
Select best opportunities
Chartered team
Process Management过
程管理
Process A B C D E F G
Objectives
© 2002 Pratt & Whitney Canada All rights reserved
…2
Table of contents目录
• Objectives 目标 • Introduction 简介 • RCCA Steps 步骤 • Conclusion 结论
page 4 page 5 page 18 page 36
Répétable Efficace Efficient
Standard Work
Mistake Proofing
© 2002 Pratt & Whitney Canada All rights reserved
…5
Introduction
What is it used for 使用目的?
• Correct a problem methodically系统地纠正问题 :
“我们已经如此工作了 15 年而没有实质性的改进，今天又会有什么 区别?” (George David, 伊滕大学)
• “You continually develop and release new products with known quality problems, why?” (UTC Customer)
1
2
3
4
5
6
30 % 20 % 20 % 15 % 10 % 5 %
High
Medium
Low
Select opportunities
2. Measure衡量
Root Cause Analysis Why ?
Why ?
1. Define定义 3. Analyze分析
Why ?
4. Improve改进 5. Control控制
问题根源纠正行动 (RCCA)
Training for Pilots and ACE Implementation Managers
© 2002 Pratt & Whitney Canada All rights reserved
…1
Overview概述
• 益处Benefits
– Standardize intervention at root cause to prevent problems from reoccurring 标准化解决方法,从根本上 防止问题重复出现
?
– By standardizing the solutions 使解决方案标准化
© 2002 Pratt & Whitney Canada All rights reserved
…6
Introduction
When do we use 何时使用RCCA?
• We have a recurring problem 问题重复出
• “I have no time to address root cause, I must meet the delivery schedule!”
“我没有时间查找根源,我必须赶交付进度 !”
• “We have been doing this for 15 years with no substantial improvement, why is today going to be any different?” (George David, Ito University)