eService用户手册

Customer can see the attachment he submit in issue detail page, but can’t download it. They also can sort them and select which columns can be shown.
Account Management



System URL Customer account application Query application status Customer login eService How to reset password



Enter the issue id(or part of it) you want, then press
You can get this issue you want these two button means two default query condition means this yourid is the customer’s id which login means Press these two button can get this two kind of issues quickly

After edit, click If success, this message will be given

Or there will be a fail message

After creating an issue, its state is Submitted
When this issue is assigned in CQ, it goes to Assigned When this issue is accepted in CQ, it goes to Working

In this page, customer can query issues belonged to his company

Click you can see this page, default value is to show non-closed issues.


Use and to manage your query Double click the fields you want to change At last press then you can see the result list You also can press make it shown in group

Click the issue’s state will become “reworking”, just like “working” state, it will be resolved again.

In issue detail page, click In this page, enter the comment, then click

In issue detail page, click In this page, click then select the file you want to upload, enter the description if you want, then click

If success, this message will be given

Two actions were allowed
◦ Close and Reopen

Click the issue will be closed. The issue’s state will become “Closed”. Customer can only see its detail.

When a issue is edited or status changed, a notify mail will be send to the customer who created the issue and the mail address in the ccList.

It include the changes and give a link to the issue

Login as a customer Select tab The default page list issues belonged to the customer’s company

Click Select the project you want in this page, double click it
Issue Management





Submit Single Issue Edit Issue Close/Reopen Issue Add comment Add Attachment Email notify to customer Query Issue Export issues Import issues


When the application is approved by PM, customer will receive an email with account and password When customer first login eService, it is required to reset the password.

If success, this message will be given

Customer can find the comments he submit in issue detail page. They also can sort them and select which columns can be shown.
,

If PM approved this application, the status will become to approved

If PM rejected this application, the status will become to reject then customer must submit a new application

Press you want
then double click the project

Click the

Save this file to your computer

ቤተ መጻሕፍቲ ባይዱ
Click In this page, customer can edit some of the fields.

When the id of a newly-submitted issue is “generating”

It means that, this issue has not been submitted into CQ.

Click the “Apply Account”




Input PM’s email, click “Add”, then it will list below. Customer can input more than one email and all of them will be notified. Select the email which you want to remove in the list, then click Make sure the email list is ok, then click


You can only export present query’s results Press then you can see this message

The file’s form is like this



The first row give how many issues have been exported The second row show names of every column The first column are links for each issue


Then the customer can get in the eService System If PM hasn’t given the customer any privilege, the page will be empty, he can’t see any bulletin or issue.

Click “Forget Account/Password”

Enter the email, then click

Click “Yes”

This message means reset success


Customer will receive a email, tell him the new password At this time, he login the eService, will see the reset password page again.

If success, this message will be given.

Or there will be a fail message

In this page, customer can see issues

Double click the issue you want to edit, get into the issue’s detail info page