Business Customer Information Change Application Form 商业客户信息
银行账户管理流程风险点
银行账户管理流程风险点1.客户账户信息可能被泄露，导致资金安全风险。
Customer account information may be leaked, leading to the risk of fund safety.2.存款或取款操作可能被系统错误处理，导致资金流失。
Deposits or withdrawals may be mishandled by the system, leading to loss of funds.3.员工可能利用职务之便，擅自操作客户账户。
Employees may misuse their positions to unauthorized transactions on customer accounts.4.网络攻击可能导致账户信息被盗取。
Cyber attacks may lead to the theft of account information.5.客户可能遭受诈骗，导致资金损失。
Customers may fall victim to fraud, resulting infinancial loss.6.客户访问银行网站时可能遭受恶意软件攻击。
Customers may be targeted by malicious software attacks when accessing the bank's website.7.个人身份信息可能被盗用，导致账户被冒用。
Personal identity information may be stolen, leading to identity theft of the account.8.银行系统故障可能导致客户账户数据丢失。
Bank system failures may lead to loss of customer account data.9.客户可能因账户管理不善而产生风险。
管理信息系统(第9版)精要版原书英文版题库答案第2章
Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 2 Global E-Business and Collaboration1) Senior management is responsible for directing the day-to-day activities of the business. Answer: FALSEDiff: 1 Page Ref: 44-45AACSB: Reflective ThinkingCASE: Comprehension2) Operational-level manufacturing systems deal with the firm's long-term manufacturing goals, such as where to locate a new plant.Answer: FALSEDiff: 2 Page Ref: 45AACSB: Analytic SkillsCASE: Analysis in terms of categorize, differentiate3) Transaction processing systems are most commonly encountered at the senior management level of an organization.Answer: FALSEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension4) TPS help managers monitor the firm's relations with the external environment.Answer: TRUEDiff: 3 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension5) A hotel reservation system is a typical example of a management information system. Answer: FALSEDiff: 2 Page Ref: 48-49AACSB: Analytic SkillsCASE: Analysis in terms of categorize6) The decision to grant credit to a customer is normally made by a senior manager. Answer: FALSEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension7) Transaction processing systems are the basic business systems that serve the operational level of the organization.Answer: TRUEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension8) Management information systems primarily support nonroutine decision making. Answer: FALSEDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension9) Most MISs use sophisticated mathematical models or statistical techniques.Answer: FALSEDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension10) Deciding whether to introduce a new product line is the responsibility of an operational manager.Answer: FALSEDiff: 2 Page Ref: 45AACSB: Analytic SkillsCASE: Analysis in terms of categorize11) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.Answer: TRUEDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension12) Decision-support systems often use information from external sources.Answer: TRUEDiff: 2 Page Ref: 50AACSB: Reflective ThinkingCASE: Comprehension13) ESSs are designed to serve the middle management of the organization.Answer: FALSEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension14) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.Answer: TRUEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension15) ESSs are designed primarily to solve specific problems.Answer: FALSEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension16) Information supplied by an enterprise system is structured around cross-functional business processes.Answer: TRUEDiff: 2 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension17) Supply chain management systems are more externally oriented than enterprise systems. Answer: TRUEDiff: 2 Page Ref: 55AACSB: Analytic SkillsCASE: Analysis in terms of compare18) Knowledge management systems are used to gather and distribute the firm's essential operational data, such as sales reports.Answer: FALSEDiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension19) Cell phones are one of the tools firms use to support teamwork and collaboration. Answer: TRUEDiff: 1 Page Ref: 60AACSB: Reflective ThinkingCASE: Comprehension20) The five basic entities that make up any business are suppliers, customers, employees, products and services, and:A) its environment.B) manufacturing and production.C) sales and marketing.D) invoices and payments.Answer: DDiff: 2 Page Ref: 42AACSB: Reflective ThinkingCASE: Comprehension21) Promoting the organization's products or services is a responsibility of the ________ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: DDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension22) Checking for product quality is an activity associated with the ________ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: CDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension23) Which of the following is a cross-functional business process?A) Hiring an employeeB) Identifying a customerC) Fulfilling a customer orderD) Creating an invoiceAnswer: CDiff: 2 Page Ref: 44AACSB: Reflective ThinkingCASE: Comprehension24) Employees that assist with paperwork at all levels of the firm are called:A) data workers.B) knowledge workers.C) operational management.D) service workers.Answer: ADiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension25) The three principal levels of hierarchies within a business organization are:A) management, knowledge workers, and service workers.B) senior management, middle management, and operational management.C) management, data workers, and operational management.D) senior management, operational management, and workers.Answer: BDiff: 2 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension26) Key forces in a business's immediate environment include:A) regulations.B) technology.C) economy.D) politics.Answer: ADiff: 3 Page Ref: 45-46AACSB: Reflective ThinkingCASE: Comprehension27) Engineers and architects are examples of:A) senior management.B) production workers.C) knowledge workers.D) middle management.Answer: CDiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension28) Which of the following is an example of a key force in a firm's broader, less immediate environment?A) stockholdersB) regulationsC) shipping firmsD) economic trendsAnswer: DDiff: 3 Page Ref: 46AACSB: Reflective ThinkingCASE: Comprehension29) A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):A) executive support system.B) management-level system.C) decision support system.D) transaction-processing system.Answer: DDiff: 1 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension30) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?A) ESSB) TPSC) MISD) DSSAnswer: BDiff: 2 Page Ref: 47-48AACSB: Analytic SkillsCASE: Analysis in terms of differentiate and appraise31) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:A) knowledge management systems.B) transaction support systems.C) executive-support systems.D) management information systems.Answer: DDiff: 3 Page Ref: 48AACSB: Analytic SkillsCASE: Analysis in terms of categorize32) The term "management information systems" designates a specific category of information systems serving:A) integrated data processing throughout the firm.B) transaction process reporting.C) senior managementD) middle management functions.Answer: DDiff: 1 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension33) These systems are designed to summarize and report on the company's basic operations.A) Management information systemsB) Decision-support systemsC) Executive information systemsD) Transaction processing systemsAnswer: ADiff: 2 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension34) ________ support making decisions that are unique, rapidly changing, and not easily specified in advance.A) Management information systemsB) Transaction processing systemsC) Executive support systemsD) Decision-support systemsAnswer: DDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension35) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?A) ESSB) TPSC) MISD) DSSAnswer: CDiff: 2 Page Ref: 48-49AACSB: Analytic SkillsCASE: Analysis in terms of differentiate and appraise36) These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.A) Management information systemsB) Transaction processing systemsC) Decision-support systemsD) Knowledge management systemsAnswer: CDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension37) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?A) ESSB) TPSC) MISD) DSSAnswer: DDiff: 2 Page Ref: 49-50AACSB: Analytic SkillsCASE: Analysis in terms of categorize38) Decision-support systems are also referred to as:A) business information systems.B) business intelligence systems.C) executive support systems.D) business model systems.Answer: BDiff: 2 Page Ref: 50AACSB: Reflective ThinkingCASE: Comprehension39) Executive support systems are information systems that support the:A) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production.Answer: ADiff: 1 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension40) ESS are specifically designed to serve the ________ level of the organization.A) operationalB) end-userC) middle managementD) senior managementAnswer: DDiff: 1 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension41) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?A) ESSB) TPSC) MISD) DSSAnswer: ADiff: 2 Page Ref: 51AACSB: Analytic SkillsCASE: Analysis in terms of categorize42) ________ systems often deliver information to senior executives through a portal.A) Transaction processingB) Executive supportC) Management informationD) Decision-supportAnswer: BDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension43) A POS system, such as the one selected by Johnny's Lunch in the chapter case study, falls into which category of information system?A) TPSB) KWSC) MISD) DSSAnswer: ADiff: 3 Page Ref: 52AACSB: Analytic SkillsCASE: Analysis in terms of categorize44) These systems are designed to support organization-wide process coordination and integration.A) Decision-support systemsB) Management information systemsC) CRMD) Enterprise applicationsAnswer: DDiff: 1 Page Ref: 53AACSB: Reflective ThinkingCASE: Comprehension45) A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.A) transaction processing systemB) enterprise systemC) automatic reporting systemD) management information systemAnswer: BDiff: 2 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension46) What is the most important benefit of an enterprise application?A) Enabling speed of communicating.B) Enabling business functions and departments to share information.C) Enabling a company to work collaboratively with customers and suppliers.D) Enabling cost-effective, e-business processes.Answer: BDiff: 3 Page Ref: 53-54AACSB: Analytic SkillsCASE: Evaluation in terms of appraise, evaluate47) ________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.A) Collaborative distributionB) Supply-chain managementC) Reverse logisticsD) Enterprise planningAnswer: BDiff: 1 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension48) ________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.A) CRMB) MISC) ESSD) CPSAnswer: ADiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension49) Which type of information system would an intranet be most easily adapted to?A) CRMB) MISC) TPSD) KMSAnswer: DDiff: 3 Page Ref: 55AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together50) Which of the following types of system could be used to enable different firms to work collaboratively on a product?A) intranetB) extranetC) KMSD) CRMAnswer: BDiff: 2 Page Ref: 55AACSB: Analytic SkillsCASE: Analysis in terms of appraise51) You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?A) CRMB) Enterprise systemC) ExtranetD) IntranetAnswer: CDiff: 2 Page Ref: 55AACSB: Reflective ThinkingCASE: Evaluation in terms of assess, choose52) Buying or selling goods over the Internet is called:A) e-commerce.B) e-business.C) an intranet.D) an extranet.Answer: ADiff: 1 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension53) The use of digital technology and the Internet to execute the major business processes in the enterprise is called:A) e-commerce.B) e-business.C) enterprise applications.D) MIS.Answer: BDiff: 1 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension54) You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?A) A wikiB) An extranet with KMS capabilitiesC) A TPS with KMS capabilitiesD) An ESS with collaboration capabilitiesAnswer: BDiff: 3 Page Ref: 54-65AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together55) Interaction jobs are those jobs which:A) are in the service sector and require close coordination, and collaboration.B) involve knowledge that can't be put into an information system.C) are performed typically by operational-level employees.D) require intense levels of interaction with clients.Answer: ADiff: 2 Page Ref: 57AACSB: Reflective ThinkingCASE: Comprehension56) You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?A) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork neededB) CRM, to maintain easily accessible customer records to minimize the time spent looking for client dataC) KMS, for minimizing redundant work on similar clientsD) Video conferencing system, for improving collaborationAnswer: ADiff: 3 Page Ref: 55-61AACSB: Reflective ThinkingCASE: Synthesis in terms of bringing information together57) In a business environment, the focus of collaboration is to:A) accomplish the task at hand.B) provide a sense of community.C) foster better communication.D) prevent miscommunication.Answer: ADiff: 2 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension58) Which of the following statements is NOT true about collaboration in a business setting?A) Collaboration may be a short-lived activity, lasting just a few minutes.B) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.C) Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure.D) The evidence of the business benefits of collaboration are largely anecdotal.Answer: BDiff: 2 Page Ref: 56-59AACSB: Reflective ThinkingCASE: Comprehension59) Which of the following tools is NOT one of the most important 15 types of collaboration software tools?A) screen sharingB) video streamingC) video conferencingD) e-mail and instant messagingAnswer: BDiff: 2 Page Ref: 60AACSB: Reflective ThinkingCASE: Comprehension60) A wiki is a type of:A) social networking site.B) blogging.C) video conferencing.D) Web site designed for collaborative writing and editing.Answer: DDiff: 1 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension61) Second Life is an example of a:A) virtual world.B) wiki.C) social networking site.D) mind mapping tool.Answer: ADiff: 1 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension62) The most widely used collaboration software tool used by very large firms is:A) Lotus Notes.B) Microsoft SharePoint.C) Google Apps.D) Onehub.Answer: ADiff: 2 Page Ref: 65AACSB: Reflective ThinkingCASE: Comprehension63) What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?A) cost/use matrixB) task/time matrixC) space/cost matrixD) time/space matrixAnswer: DDiff: 2 Page Ref: 67AACSB: Reflective ThinkingCASE: Comprehension64) Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?A) blogB) team roomC) electronic meeting softwareD) group calendarAnswer: CDiff: 2 Page Ref: 67AACSB: Analytic SkillsCASE: Analysis in terms of compare65) The ________ is responsible for ensuring that the company complies with existing data privacy laws.A) CPOB) CKOC) CIOD) CIPAnswer: ADiff: 2 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension66) The principal liaison between the information systems groups and the rest of the organization is a(n):A) programmer.B) information systems manager.C) systems analyst.D) CIO.Answer: CDiff: 2 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension67) A ________ is a senior manager who oversees the use of IT in the firm.A) CEOB) CFOC) CIOD) CITAnswer: CDiff: 1 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension68) Development and support services for a firm's business systems are provided by:A) IT educational services.B) IT management services.C) Application software services.D) IT standards services.Answer: CDiff: 3 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension69) Policies that determine which information technology will be used, when, and how are provided by:A) IT educational services.B) IT management services.C) Application software services.D) IT standards services.Answer: DDiff: 3 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension70) A(n) ________ is a set of logically related activities for accomplishing a specific business result.Answer: business processDiff: 1 Page Ref: 42AACSB: Reflective ThinkingCASE: Comprehension71) A firm depends heavily on its ________ to supply capital, labor, customers, new technology, services and products, stable markets and legal systems, and general educational resources. Answer: environmentDiff: 2 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension72) The ________ function is responsible for attracting, developing, and maintaining the firm's workforce.Answer: human resourcesDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension73) Managers need ________ systems to monitor the status of internal operations and the firm's relations with the external environment.Answer: transaction processingDiff: 2 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension74) A(n) ________ is used by middle management to support nonroutine decision making. Answer: decision-support system/DSSDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension75) ________ applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole.Answer: EnterpriseDiff: 1 Page Ref: 53AACSB: Reflective ThinkingCASE: Comprehension76) Supply chain management systems are one type of ________ system because they automate the flow of information across organizational boundaries.Answer: interorganizationalDiff: 3 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension77) ________ are highly trained technical specialists who write the software instructions for computers.Answer: ProgrammersDiff: 1 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension78) ________ are representatives of departments outside of the information systems group for whom applications are developed.Answer: End usersDiff: 2 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension79) ________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.Answer: TelepresenceDiff: 3 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension80) Identify the different types of systems used for the different levels of management in a business.Answer: The types of information systems used for different levels of management are transaction processing systems (TPS), management information systems (MIS), decision-support systems (DSS), and executive support systems (ESS). TPS, such as payroll or order processing, track the flow of the daily routine transactions that are necessary to conduct business. They are used by operational managers to manage day-to-day operations. MIS summarize and report on the c ompany’s basic operations using data supplied by TPS. They provide middle managers with reports on the organization’s current performance and are not highly analytical. DSS also support middle management decisions when these decisions are unique, rapidly changing, and not specified easily in advance. They use advanced analytical models and data analysis capabilities and often draw on information from external as well as internal sources. ESS support senior management by providing data of greatest importance to senior management decision makers. ESS provide a generalized computing and communications capacity that can be applied to a changing array of problems. ESS present graphs and data from many sources through an interface that is easy for senior managers to use, often a portal.Diff: 1 Page Ref: 47-51AACSB: Reflective ThinkingCASE: Synthesis in terms of generalize81) In your opinion, what are at least three factors that contribute to the difficulty of integrating systems for different organizational levels and functions within an organization? Support your answer.Answer: An example answer is: Three factors that can contribute include different computing environments; different data kept; and employee resistance. Different computing environments can make it difficult in terms of programming to connect the systems together. If the systems have kept different types of data and different records, this may also be a hindrance. For example, if some elements in a database are recorded differently, such as a customer ID not being the same in one area as another, this would make consistency a problem and may contribute to redundant information. There may also be resistance to adopting new, integrative systems that are more efficient because these may change business processes and the functions of employees. People working in an organization may not want to lose the responsibilities they have and the functions they understand.Diff: 3 Page Ref: 53AACSB: Analytic SkillsCASE: Evaluation in terms of assess, compare82) Discuss at least three reasons why collaboration and teamwork are more important today than ever.Answer: Collaboration and teamwork are more important today than ever for a variety of reasons. For one, the nature of work has changed from factory manufacturing andpre-computer office work. Today, the kinds of jobs we have require much closer coordination and interaction among the parties involved in producing the service or product. Another reason is that the organization of work has changed. For most of the industrial age, work was organized in a hierarchical fashion. Orders came down the hierarchy, and responses moved back up the hierarchy. Today, work is organized into groups and teams, who are expected to develop their own methods for accomplishing the task. Senior managers observe and measure results, but are much less likely to issue detailed orders or operating procedures. Another reason is the need to manage work from global locations: The work of the firm has changed from a single location to multiple locations - offices throughout a region, a nation, or even around the globe. Global competition also places a premium on innovation. Innovation is a group and social process, and most innovations derive from collaboration among individuals in a lab, a business, or government agencies. Strong collaborative practices and technologies are believed to increase the rate and quality of innovation. Overall, most research on collaboration supports the notion that diverse teams produce better outputs, faster, than individuals working on their own.Diff: 2 Page Ref: 57-58AACSB: Analytic SkillsCASE: Synthesis in terms of propose83) Identify and describe at least four business benefits of collaboration? Which do you feel is the most important and why?Answer: Business benefits from collaboration are (1) productivity; (2) quality; (3) innovation;(4) customer service; and (5) financial performance. Collaboration helps productivity because people working together on a task can complete the task more quickly. It helps quality because people working together will be more able to correct each other's mistakes. It helps innovation because people working in groups come up with more ideas than those working in isolation. It helps customer service because teams can solve customer complaints more quickly together rather than working in isolation. And as a result of all of these benefits, collaboration helps finance, because collaborative firms have superior sales, sales growth, and financial performance. Student evaluations will vary: for example, the most important of the benefits might be: innovation, because new products, services, and means of production are at the heart of being able to outperform your competitors.Diff: 2 Page Ref: 58-59AACSB: Analytic SkillsCASE: Evaluation in terms of compare, assess。
技术开发合同英文 示范文本
技术开发合同英文示范文本TECHNOLOGY DEVELOPMENT CONTRACT.I. Parties to the Contract.Party A (the Entrusting Party):Full name: [Party A's full name]Address: [Party A's address]Contact person: [Contact person's name]Contact number: [Phone number]Email: [Email address]Party B (the Developer):Full name: [Party B's full name]Address: [Party B's address]Contact person: [Contact person's name]Contact number: [Phone number]Email: [Email address]II. Background and Purpose of the Contract.Party A has certain technological needs and hopes to rely on Party B's professional technology development capabilities to achieve specific technological development goals. Party B is willing to use its owntechnical strength to undertake this technology development project for Party A.III. Subject Matter of the Technology Development.1. Project Name: [The specific name of the technology development project]2. Project Description:Party B will develop [describe the general function or product to be developed]. This will involve [mention key aspects such as algorithms, software features, or hardware design if applicable].The developed technology should meet the following requirements:[List specific requirements, e.g., performance standards, compatibility with certain systems, etc.][If there are any regulatory or industry specific compliance requirements, mention them here]IV. Development Plan and Schedule.1. Milestones and Deadlines.Milestone 1: Concept Design.Party B will complete the concept design of the technology within [number of days/weeks] from the effective date of this contract. This will include [describe what the concept design should cover, e.g., basic functionality layout, initial technology framework].Party A will review and provide feedback on the concept design within [number of days] after receiving it from Party B.Milestone 2: Prototype Development.Based on Party A's feedback, Party B will start the prototype development. The prototype should be completed within [number ofdays/weeks]. The prototype will be a basic working model that demonstrates the key functions of the final technology.Party A will test the prototype and provide test results and further improvement suggestions within [number of days] after receiving the prototype.Milestone 3: Final Development and Testing.Party B will use Party A's feedback to complete the final developmentof the technology within [number of days/weeks]. This includes optimizing the performance, fixing any bugs, and ensuring all requirements are met.Party B will conduct comprehensive testing, including [mention types of testing such as functionality testing, security testing, etc.]. The test report will be provided to Party A within [number of days] after the completion of testing.Milestone 4: Delivery.If the technology passes all tests and meets Party A's requirements, Party B will deliver the final technology to Party A within [number of days] after the test report is approved by Party A.2. Delays and Penalties.If Party B fails to meet any of the above mentioned milestones without justifiable reasons, Party B shall pay a penalty to Party A. The penalty amount for each day of delay is [specify the amount].However, if the delay is caused by Party A's failure to provide necessary information or feedback in a timely manner, the corresponding milestone deadline will be extended accordingly, and Party B will not be liable for the delay.V. Intellectual Property Rights.1. Ownership of Intellectual Property.The intellectual property rights of the technology developed under this contract, including but not limited to patents, copyrights, and trade secrets, shall belong to Party A.Party B shall transfer all relevant intellectual property rights to Party A upon the completion of the project and delivery of the technology.2. Use of Intellectual Property by Party B.Party B may use the technology developed under this contract only for the purpose of this project during the development process. After the completion of the project, Party B shall not use the technology without Party A's written permission.VI. Confidentiality.1. Confidential Information.Both parties shall keep confidential all information related to this technology development project, including but not limited to technical details, business plans, and customer information.2. Duration of Confidentiality.The confidentiality obligation shall start from the effective date of this contract and last for [number of years] after the completion of the project.3. Exceptions.The confidentiality obligation does not apply to information that is already publicly known at the time of disclosure, or becomes publicly known through no fault of the receiving party, or is required to be disclosed by law.VII. Consideration and Payment.1. Total Contract Price: The total price for this technology development project is [amount in currency].2. Payment Schedule.Initial Payment: Party A will pay an initial payment of [percentage of the total price] of the total contract price, which is [amount in currency], within [number of days] after the effective date of this contract. This payment is to cover Party B's initial costs such as research and design work.Milestone Payments:Upon the successful completion of Milestone 1 (Concept Design), Party A will pay [percentage of the total price] of the total contract price, which is [amount in currency].Upon the successful completion of Milestone 2 (Prototype Development), Party A will pay [percentage of the total price] of the total contract price, which is [amount in currency].Upon the successful completion of Milestone 3 (Final Development and Testing), Party A will pay [percentage of the total price] of the total contract price, which is [amount in currency].Final Payment: After Party B has delivered the final technology and Party A has accepted it, Party A will pay the remaining [percentage of the total price] of the total contract price, which is [amount in currency].3. Taxes.Each party shall be responsible for paying its own taxes in accordance with the applicable laws.VIII. Warranties and Representations.1. Party A's Warranties.Party A warrants that it has the legal right to enter into this contract and to request the development of the technology.Party A will provide Party B with all necessary information and assistance in a timely manner to ensure the smooth progress of the project.2. Party B's Warranties.Party B warrants that it has the necessary technical capabilities and resources to complete the technology development project.Party B will use its best efforts to develop the technology in accordance with the requirements and schedule specified in this contract.Party B warrants that the technology developed will not infringe on any third party intellectual property rights.IX. Termination of the Contract.1. By Mutual Agreement.The two parties may terminate this contract by mutual written agreement at any time.2. For Cause.If either party materially breaches this contract, the non breaching party may terminate the contract by giving written notice to the breaching party. In case of termination due to Party B's breach, Party B shall refund any payments already received from Party A and be liable for any losses caused to Party A. In case of termination due to Party A's breach, Party A shall pay Party B for the work completed up to the date of termination according to the proportion of the work completed.3. Consequences of Termination.Upon termination of the contract, both parties shall return or destroy any confidential information obtained from the other party in accordance with the confidentiality provisions of this contract.X. Dispute Resolution.1. Negotiation.In case of any disputes arising from this contract, the two parties shall first try to resolve the disputes through friendly negotiation.2. Arbitration or Litigation.If the negotiation fails, the parties may choose either arbitration or litigation. If they choose arbitration, the arbitration shall be conducted in accordance with the rules of [specify the arbitration institution]. Ifthey choose litigation, the lawsuit shall be filed in the court with jurisdiction over [specify the location].XI. Miscellaneous.1. Amendments and Supplements.Any amendments or supplements to this contract shall be made in writing and signed by both parties.2. Entire Agreement.This contract constitutes the entire agreement between the two parties regarding the technology development project and supersedes all prior agreements and understandings related to the same subject matter.3. Severability.If any provision of this contract is found to be invalid or unenforceable, the validity and enforceability of the other provisionsshall not in any way be affected.This contract is made in duplicate, with each party holding one copy. The contract shall come into effect on the date of signing by both parties.Party A (Signature and Seal): [Signature and company seal]Date: [Date]Party B (Signature and Seal): [Signature and company seal]Date: [Date]。
保护客户信息英文作文
保护客户信息英文作文1. Customer information is a valuable asset for any business. It is our responsibility to protect this information and ensure its confidentiality. We have implemented strict security measures to safeguard customer data from unauthorized access or disclosure. Rest assured, your personal information is in safe hands.2. Privacy is a top priority for us. We understand the importance of keeping your information private and will never share it with third parties without your consent. Your trust is important to us, and we strive to maintain the highest standards of privacy and data protection.3. Our systems are equipped with state-of-the-art encryption technology to protect your data from potential breaches. We constantly monitor and update our security measures to stay ahead of any emerging threats. Our dedicated team of experts works tirelessly to ensure that your information remains secure at all times.4. In the event of a data breach, we have a comprehensive incident response plan in place. Thisincludes notifying affected customers promptly and taking immediate steps to mitigate any potential harm. We understand the importance of transparency and will keep you informed throughout the process.5. We also provide options for you to control and manage your own data. You have the right to access, update, or delete your personal information as per your preferences. We believe in empowering our customers and giving them full control over their own data.6. Training and education are crucial in maintainingthe security of customer information. Our employees undergo regular training sessions to stay updated on the latest security practices and protocols. We also have strict policies in place to ensure compliance with data protection regulations.7. We value your feedback and encourage you to reportany suspicious activity or concerns regarding the security of your information. Our customer support team is available 24/7 to assist you and address any issues you may have.8. At the end of the day, protecting customer information is not just a legal obligation for us, but a moral responsibility. We are committed to maintaining the trust and confidence of our customers by ensuring the highest level of security for their personal data.。
商务英语与商务沟通管理考试 选择题 61题
1题选择题部分1. What does the acronym "SWOT" stand for in a business context?A. Strengths, Weaknesses, Opportunities, ThreatsB. Strengths, Weaknesses, Observations, TrendsC. Strategies, Weaknesses, Opportunities, ThreatsD. Strengths, Workforce, Opportunities, Threats2. Which of the following is NOT a key component of effective business communication?A. ClarityB. BrevityC. ComplexityD. Courtesy3. In a business email, what is the purpose of a subject line?A. To provide a summary of the email contentB. To make the email look more professionalC. To include personal informationD. To make the email longer4. What is the primary goal of a business proposal?A. To entertain the readerB. To persuade the reader to take a specific actionC. To inform the reader about the companyD. To criticize competitors5. Which of the following is an example of a formal communication chann el in a business?A. Text messageB. Social media postC. Company newsletterD. Informal meeting6. What is the best way to handle a conflict in a business setting?A. Ignore itB. Address it directly and constructivelyC. Spread rumors about the conflictD. Avoid the person involved7. Which of the following is a characteristic of a successful business meeting?A. Lack of preparationB. Clear objectivesC. Excessive interruptionsD. Off-topic discussions8. What is the purpose of a business plan?A. To outline the company's future goals and strategiesB. To decorate the officeC. To keep personal notesD. To hide financial information9. Which of the following is an effective way to build rapport with cli ents?A. Being overly criticalB. Showing genuine interest in their needsC. Ignoring their feedbackD. Using technical jargon10. What is the main advantage of using visual aids in a business prese ntation?A. To make the presentation longerB. To enhance understanding and retentionC. To distract the audienceD. To show off technical skills11. Which of the following is a common barrier to effective business co mmunication?A. Clear and concise languageB. Cultural differencesC. Short messagesD. Simple vocabulary12. What is the role of a business analyst in a company?A. To provide entertainmentB. To analyze data and provide insightsC. To handle customer complaintsD. To manage social media accounts13. Which of the following is a key element of a successful negotiation?A. Being inflexibleB. Showing empathyC. Ignoring the other party's needsD. Using aggressive tactics14. What is the purpose of a business report?A. To provide detailed information and analysisB. To make the company look badC. To keep secretsD. To confuse the reader15. Which of the following is an example of an informal communication c hannel in a business?A. Company memoB. Formal meetingC. Water cooler talkD. Press release16. What is the best way to handle a difficult customer?A. Argue with themB. Listen actively and offer solutionsC. Ignore their concernsD. Complain about them to colleagues17. Which of the following is a characteristic of effective leadership?A. MicromanagementB. Empowerment of team membersC. Lack of visionD. Isolation18. What is the purpose of a SWOT analysis?A. To identify the company's strengths, weaknesses, opportunities, and threatsB. To make the company look perfectC. To hide problemsD. To focus only on strengths19. Which of the following is an effective way to manage time in a busi ness setting?A. ProcrastinationB. Prioritizing tasksC. Doing everything at onceD. Ignoring deadlines20. What is the main goal of a business strategy?A. To confuse competitorsB. To achieve long-term goalsC. To focus on short-term gainsD. To avoid change21. Which of the following is a common mistake in business writing?A. Using clear and concise languageB. Overusing technical jargonC. Being briefD. Using simple sentences22. What is the role of a business consultant?A. To provide expert advice and solutionsB. To complicate business processesC. To ignore client needsD. To take over the business23. Which of the following is a key element of a successful team?A. Lack of communicationB. Diverse skills and perspectivesC. Uniform thinkingD. Ignoring feedback24. What is the purpose of a business model?A. To describe how the company creates, delivers, and captures valu eB. To make the company look complexC. To hide profitsD. To avoid competition25. Which of the following is an effective way to handle stress in a bu siness setting?A. Ignoring itB. Taking breaks and practicing self-careC. Working longer hoursD. Blaming others26. What is the main advantage of using technology in business communic ation?A. To make communication slowerB. To enhance efficiency and reachC. To complicate messagesD. To avoid personal interaction27. Which of the following is a characteristic of a successful business partnership?A. Lack of trustB. Mutual respect and shared goalsC. One-sided benefitsD. Ignoring conflicts28. What is the purpose of a business case?A. To justify a decision or projectB. To make the company look badC. To hide financial informationD. To confuse stakeholders29. Which of the following is an effective way to build a brand?A. Inconsistency in messagingB. Consistent quality and customer serviceC. Ignoring customer feedbackD. Using negative advertising30. What is the main goal of a business development strategy?A. To maintain the status quoB. To grow and expand the businessC. To focus only on existing customersD. To avoid new challenges31. Which of the following is a common challenge in international busin ess communication?A. Lack of cultural awarenessB. Using simple languageC. Short messagesD. Clear objectives32. What is the role of a business coach?A. To complicate business processesB. To provide guidance and supportC. To take over the businessD. To ignore personal development33. Which of the following is a key element of a successful marketing c ampaign?A. Lack of researchB. Targeting the right audienceC. Ignoring market trendsD. Using outdated methods34. What is the purpose of a business budget?A. To spend without limitsB. To plan and control financial resourcesC. To hide expensesD. To confuse stakeholders35. Which of the following is an effective way to handle feedback in a business setting?A. Ignoring itB. Listening and making necessary changesC. Getting defensiveD. Blaming others36. What is the main advantage of a diversified business portfolio?A. To focus on one productB. To reduce risk and increase opportunitiesC. To complicate business operationsD. To avoid growth37. Which of the following is a characteristic of a successful business event?A. Lack of planningB. Clear objectives and engagementC. Ignoring attendee feedbackD. Off-topic discussions38. What is the purpose of a business continuity plan?A. To ignore potential disruptionsB. To ensure the business can continue operating during disruptionsC. To complicate emergency responsesD. To avoid planning39. Which of the following is an effective way to manage change in a bu siness?A. Ignoring itB. Communicating clearly and involving stakeholdersC. Resisting new ideasD. Blaming others40. What is the main goal of a business ethics policy?A. To complicate decision-makingB. To guide behavior and ensure compliance with laws and standardsC. To hide unethical practicesD. To avoid accountability41. Which of the following is a common mistake in business presentation s?A. Using clear and concise languageB. Overloading the audience with informationC. Being briefD. Using simple sentences42. What is the role of a business mentor?A. To complicate business processesB. To provide guidance and supportC. To take over the businessD. To ignore personal development43. Which of the following is a key element of a successful sales strat egy?A. Ignoring customer needsB. Focusing on value and benefitsC. Using aggressive tacticsD. Selling at any cost44. What is the purpose of a business risk assessment?A. To ignore potential risksB. To identify and mitigate risksC. To complicate decision-makingD. To avoid planning45. Which of the following is an effective way to build customer loyalt y?A. Ignoring customer feedbackB. Providing consistent quality and serviceC. Using negative advertisingD. Inconsistency in messaging46. What is the main advantage of a strong business network?A. To complicate business operationsB. To provide support and opportunitiesC. To isolate the businessD. To avoid collaboration47. Which of the following is a characteristic of a successful business negotiation?A. Lack of preparationB. Clear objectives and mutual benefitC. Ignoring the other party's needsD. Using aggressive tactics48. What is the purpose of a business exit strategy?A. To complicate the process of leaving the businessB. To plan for the future of the business when the owner leavesC. To avoid planningD. To hide financial information49. Which of the following is an effective way to handle competition ina business?A. Ignoring competitorsB. Analyzing competitors and finding ways to differentiateC. Using negative tacticsD. Copying competitors without innovation50. What is the main goal of a business sustainability plan?A. To focus only on profitsB. To balance economic, environmental, and social considerationsC. To complicate business operationsD. To avoid responsibility51. Which of the following is a common challenge in business leadership?A. Lack of visionB. Clear objectives and empowermentC. MicromanagementD. Isolation52. What is the role of a business strategist?A. To complicate business processesB. To develop and implement strategic plansC. To ignore market trendsD. To take over the business53. Which of the following is a key element of a successful business ac quisition?A. Ignoring due diligenceB. Thorough analysis and integration planningC. Using aggressive tacticsD. One-sided benefits54. What is the purpose of a business performance review?A. To ignore progress and challengesB. To evaluate and improve performanceC. To complicate decision-makingD. To avoid accountability55. Which of the following is an effective way to handle a crisis in a business?A. Ignoring itB. Communicating clearly and taking decisive actionC. Blaming othersD. Resisting change56. What is the main advantage of a strong business reputation?A. To complicate business operationsB. To attract customers and partnersC. To isolate the businessD. To avoid accountability57. Which of the following is a characteristic of a successful business innovation?A. Lack of researchB. Focusing on new ideas and improvementsC. Ignoring market trendsD. Using outdated methods58. What is the purpose of a business compliance audit?A. To ignore legal and regulatory requirementsB. To ensure the business adheres to laws and standardsC. To complicate business operationsD. To avoid accountability59. Which of the following is an effective way to manage a remote team?A. Ignoring communication needsB. Using technology to facilitate collaborationC. Isolating team membersD. Resisting change60. What is the main goal of a business social responsibility program?A. To focus only on profitsB. To contribute positively to society and the environmentC. To complicate business operationsD. To avoid responsibility61. Which of the following is a common mistake in business negotiations?A. Being flexible and open to compromiseB. Ignoring the other party's needsC. Showing empathyD. Using clear communication答案部分1. A2. C3. A4. B5. C6. B7. B8. A9. B10. B11. B12. B13. B14. A15. C16. B17. B18. A19. B20. B21. B22. A23. B24. A25. B26. B27. B28. A29. B30. B31. A32. B33. B34. B35. B36. B37. B38. B39. B40. B41. B42. B43. B44. B45. B46. B47. B48. B49. B50. B51. A52. B53. B54. B55. B56. B57. B58. B59. B60. B61. B。
国际商务函电吴雯版翻译
1.现借此机会向贵公司介绍，我们是外资企业,专门经营工艺品。
We avail ourselves of this opportunity to introduce to you as a foreign-invested corporation specializing in arts and crafts.2.我们想熟悉一下刚才的供应情况。
We want to acquaint ourselves with the supply position of steel products.3.我们随函附上一份价目表。
We are enclosing a copy of price list.4.我们公司在全球有28个分销商。
We have 28 distributors across the world.5.我们是中国轻工产品的主要出口商之一，愿与你公司建立业务关系。
We are one of the leading exporters of Chinese light industrial products and are desirous of entering into business relations with you.6.我们从企业同业名录得知你方公司名称和地址。
We obtain your company name and address from list of corporate peers.7.我有两年以上跟单和船务经验。
I have 2 years of order follow-up and shipping experience.8.我们有在英国热销的运动鞋款式的图片。
We have picture collections of sports shoes that are hot selling in UK.9.已另邮一些样品盒小册子供你方参考。
We are sending some samples and brochures under separate cover for your reference.10.我们对你方目录里的电器用品感兴趣，请寄报价表来。
电信宽带业务变更流程
电信宽带业务变更流程英文回答：Broadband Service Change Process for Telecom Operators.Step 1: Customer Request.The customer must submit a service change request to the telecom operator.This request can be made online, over the phone, or in person at a retail store.The customer must provide the following information:Account number.Current service plan.Desired changes to the service plan.Contact information.Step 2: Request Processing.The telecom operator will process the request and determine if it is feasible within 1-2 business days.If the change is feasible, the operator will send a confirmation email or text message to the customer.If the change is not feasible, the operator will contact the customer to discuss other options.Step 3: Service Implementation.Once the request is confirmed, the telecom operator will implement the changes within 1-2 business days.The customer will be notified when the changes are complete.The customer may experience a brief service interruption during the implementation process.Step 4: Billing Adjustment.The telecom operator will adjust the customer'sbilling to reflect the changes to the service plan.The customer will receive a revised bill within 1-2 billing cycles.Step 5: Customer Feedback.The telecom operator may reach out to the customer to collect feedback on the service change process.The customer can provide feedback by phone, email, or online survey.Additional Notes:Service change requests can include changes to thefollowing:Internet speed.Data allowance.Channel lineup.Equipment rental.Customers may incur a fee for certain service changes.The specific steps in the service change process may vary slightly depending on the telecom operator.中文回答：电信宽带业务变更流程。
新视野商务英语unit1 customers
Skills
Listening: 1.3, 1.6, supplement part: customer care Writing: capital letters Reading: kwit-Fit advertisement
Listening 1.3
1. listen and tick the questions Tim Saunders asks. (P8) 2. listen again and then answer the following questions. What do you think the customer service he receives? Do you have any advice of the customer service?
First insights into business Unit 1 Customers
Customer is god. Customer is always right. All we do is to satisfy the customer.
Unit 1 Customers
Starting up Objectives Key vocabulary Lead-in Language focus Skills Business communication
6. Repeat business: a customer is happy with the service received from a company and comes back again. 7. Customer loyalty: the customer frequently uses the same company or buys the same product. 8. Code of practice: a set of rules telling people what they can expect a company to do. 9. Customer care: what companies do is to satisfy their customers. 10. Customer service is an organization's ability to supply their customers' wants and needs. 11 .Excellent customer service (is) the ability of an organization to constantly and consistently exceed the customer's expectations.
如何适应顾客需求英语作文
如何适应顾客需求英语作文Adapting to Customer Needs。
In today's competitive business environment, it is crucial for companies to adapt to the ever-changing needs and preferences of their customers. By understanding and meeting these needs effectively, businesses can gain a competitive edge and build long-lasting relationships with their customers. In this essay, we will discuss the importance of adapting to customer needs and explore some strategies that companies can use to achieve this goal.First and foremost, it is important for businesses to listen to their customers and understand their needs and preferences. This can be done through various means, such as customer surveys, feedback forms, and social media interactions. By actively seeking out and listening to customer feedback, companies can gain valuable insights into what their customers want and need. This information can then be used to tailor products and services to bettermeet these needs, ultimately leading to increased customer satisfaction and loyalty.Another important aspect of adapting to customer needs is staying ahead of the competition. In today's fast-paced business world, customer preferences can change rapidly, and companies must be able to anticipate and respond to these changes quickly. This requires businesses to be proactive in monitoring market trends and staying informed about the latest developments in their industry. By staying ahead of the competition, companies can position themselves as leaders in their field and gain a competitive advantage.Furthermore, companies can adapt to customer needs by offering personalized and customized products and services. With advances in technology, it is now easier than ever for businesses to collect and analyze customer data in order to create personalized experiences for their customers. By offering personalized products and services, companies can show their customers that they value their individual preferences and are willing to go the extra mile to meet their needs.In addition to offering personalized products and services, companies can also adapt to customer needs by providing excellent customer service. This includes being responsive to customer inquiries and complaints, resolving issues in a timely manner, and going above and beyond to ensure customer satisfaction. By providing exceptional customer service, companies can build trust and loyalty with their customers, leading to repeat business and positive word-of-mouth referrals.In conclusion, adapting to customer needs is essential for businesses to succeed in today's competitive marketplace. By listening to customer feedback, staying ahead of the competition, offering personalized products and services, and providing excellent customer service, companies can build strong relationships with their customers and gain a competitive edge. Ultimately, businesses that are able to adapt to the ever-changing needs and preferences of their customers will be well-positioned for long-term success.。
客户联系信息英语作文
客户联系信息英语作文Customer Contact Information。
In today's fast-paced business world, customer contact information is a vital asset for any company. It is essential to have accurate and up-to-date records of customer contact information, including names, addresses, phone numbers, and email addresses. This information is not only important for maintaining good customer relationships but also for marketing and sales purposes.One of the most effective ways to collect customer contact information is through online forms. These forms can be easily created and added to your website, allowing customers to input their information and subscribe to your mailing list. It is important to make sure that these forms are user-friendly and easy to navigate, as customers are more likely to provide accurate information if the process is straightforward.Another way to collect customer contact information is through customer feedback surveys. These surveys can be sent out via email or included on your website, and can provide valuable insights into customer preferences and needs. By offering incentives such as discounts or free products, you can encourage customers to complete these surveys and provide their contact information.Once you have collected customer contact information, it is important to keep it organized and up-to-date. This can be done through the use of a customer relationship management (CRM) system, which allows you to store and manage customer information in a centralized database. With a CRM system, you can easily access customer information, track customer interactions, and segment your customer base for targeted marketing campaigns.In addition to collecting and managing customer contact information, it is important to use this information effectively. By sending targeted marketing messages to customers based on their preferences and needs, you can increase the effectiveness of your marketing campaigns andbuild stronger customer relationships.In conclusion, customer contact information is a valuable asset for any business. By collecting, organizing, and using this information effectively, you can improve your customer relationships, increase sales, and grow your business.。
客户关系管理英语
客户关系管理英语Customer Relationship Management (CRM) is a crucial aspect of any business, as it involves the management of a company's interactions with current and potential customers. This process is essential for maintaining and improving customer satisfaction, thus leading to customer loyalty and retention. CRM also encompasses various strategies and technologies that companies use to manage and analyze customer interactions throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention, and driving sales growth. One of the key components of effective CRM is the use of customer data to better understand and meet the needs of the customers. This involves collecting and analyzing customer information, such as their purchasing history, preferences, and feedback, to tailor products and services to their specific needs. By leveraging customer data, companies can personalize their marketing efforts, provide better customer service, and ultimately build stronger relationships with their customers. In addition to leveraging customer data, effective CRM also involves the use of technology to streamline and automate various customer interactions. This can include the use of CRM software to manage customer information and interactions, as well as the use of customer servicetools to provide timely and personalized support. By utilizing technology in this way, companies can improve the efficiency of their customer interactions, leading to greater customer satisfaction and loyalty. Another important aspect of CRM is the emphasis on building and maintaining strong customer relationships. This involves not only providing excellent products and services, but also actively engaging with customers to build trust and loyalty. This can be achieved through regular communication, personalized offers, and proactive problem-solving. By focusing on building strong relationships with customers, companies can create a loyal customer base that is more likely to continue doing business with them in the long term. Furthermore, effective CRM also involves the alignment of various departments within a company to ensure a consistent and seamless customer experience. This means that sales, marketing, and customer service teams must work together to deliver a unified message and experience to customers. By breaking down silos and fostering collaboration between departments, companies can create amore cohesive and customer-centric approach to their business, ultimately leading to improved customer satisfaction and loyalty. Lastly, it is important to recognize that CRM is an ongoing process that requires continuous improvement and adaptation. Customer needs and preferences are constantly evolving, and companies must be willing to adapt their CRM strategies to meet these changing demands. This may involve investing in new technologies, refining customer data analysis, or adjusting customer engagement strategies. By staying agile and responsive to customer needs, companies can ensure that their CRM efforts remain effective and impactful in the long term. In conclusion, effective CRM is essential for businesses looking to build and maintain strong customer relationships. By leveraging customer data, utilizing technology, focusing on relationship building, aligning internal departments, and staying adaptable, companies can create a customer-centric approach that leads to greater customer satisfaction, loyalty, and ultimately, business success.。
客服代表英语作文
客服代表英语作文（中英文版）Title: Customer Service Representative EssayIn the constantly evolving business world, the role of a customer service representative is becoming increasingly important.They are the face of the company, interacting directly with customers and ensuring their needs are met.在不断发展的商业世界中，客户服务代表的角色变得越来越重要。
他们是公司的形象代表，直接与客户互动，确保满足客户的需求。
As a customer service representative, one must possess excellent communication skills, patience, and the ability to handle difficult situations efficiently.They must be well-versed in the company"s products or services to provide accurate information and assist customers effectively.作为一名客户服务代表，必须具备卓越的沟通能力、耐心以及高效处理困难情况的能力。
他们必须熟悉公司的产品或服务，以提供准确的信息并有效地帮助客户。
Moreover, a customer service representative should have a strong sense of empathy and understanding towards customers" concerns.They should be able to listen actively, ask relevant questions, and provide appropriate solutions or alternatives.此外，客户服务代表应该对客户的担忧表现出强烈的同理心和理解。
bapi_customercontract_change示例
bapi_customercontract_change示例在SAP系统中，BAPI（Business Application Programming Interface）是一种用于与外部应用程序进行交互的编程接口。
BAPI可以用于创建、修改和删除SAP系统中的各种业务对象。
其中，bapi_customercontract_change是一种用于修改客户合同的BAPI函数模块。
客户合同是指企业与客户之间签订的一种法律文件，用于规定双方在商业交易中的权利和义务。
在实际业务中，客户合同的内容可能需要进行修改，例如修改合同的付款方式、交货日期或者合同金额等。
这时，就可以使用bapi_customercontract_change函数模块来实现对客户合同的修改操作。
bapi_customercontract_change函数模块接受一系列输入参数，包括合同号、修改的字段和对应的新值等。
通过传递这些参数，可以实现对客户合同的修改。
下面是一个示例，演示如何使用bapi_customercontract_change函数模块来修改客户合同。
首先，我们需要准备好修改客户合同的输入参数。
假设我们要修改的客户合同号为"100001"，需要将付款方式修改为"银行转账"，交货日期修改为"2022-01-01"，合同金额修改为"10000"。
那么，我们可以定义如下的输入参数：合同号：100001付款方式：银行转账交货日期：2022-01-01合同金额：10000接下来，我们可以调用bapi_customercontract_change函数模块来修改客户合同。
调用该函数模块需要传递以下参数：合同号：100001修改的字段和对应的新值：- 付款方式：银行转账- 交货日期：2022-01-01- 合同金额：10000调用bapi_customercontract_change函数模块后，系统会根据传递的参数进行客户合同的修改操作。
跨境电商英语综合测试卷及答案
《跨境电商英语》期末试卷（D）Part 1. Useful Expressions (共15小题，每小题1 分, 合计15 分) Directions: The following is a list of terms related to Cross-border E-commerce. After reading it, you are required to find the items equivalent to those given in Chinese in the table below.A--transaction volume I-- keywordB--store description J-- brand styleC--market campaign K-- logisticsD--data analysis L--attribute wordE-- expected profit M--flow wordsF-- corporate culture N-- social mediaG--page view O-- target customerPart 2. Translation（共6小题，16-20题每小题3分，21题10分, 合计25分）Directions: This part, numbered 11 to 16, is to test your ability to translate Chinese into English of the five sentences. No.16 is to test your translation ability of paragraph from English into Chinese.16.收到您订单后48小时内发货。
____________________________________________________________ 17.只要是我方责任，我们一定承担您的损失。
自考-电子商务英语-语句翻译大全
自考-电子商务英语-语句翻译大全1.他已成为各种贸易和商务的强有力的手段It hasbecome a powerful medium and businesstransactions of all kinds2.电子贸易指网上财务往来电子商务则指有形式的网上交易E-commerce refers to financial transactionsover the Web and e-business refers to all formsof transactions over the Wed3.客户服务已经是并将继续是一个主要的竞争因素Customer service has been and continues to be amajor competitive factor4.电子商务的交易通常涉及几个互动的步骤E-businesstransactions often involve several interactivesteps5.那将给你以极大的竞争优势That will give you aserious advantage over your competition6.当你的公司电子商务化后，你与客户之间的关系就改变了When you become an e-business you transformyour relationship with your customers7.客户关系管理在你的商务程序中起决定作用Your mostcritical business process is customerrelationship management8.我们必须尽最大可能的利用我们已有的资源We mustmake the best possible use of the resources we have 9.男孩子们依次被召入会见考官The boys were summonedin turn to see the examiner10.他做一切事情都不考虑后果He does everythingregardless of the consequences11.这部分我们讨论企业的产品和服务以及行业和因特网的信息In this section we discuss the firm’sproduct or service along with information aboutthe industry and internet12.客户将能够舒舒服服的在家里享用信息，产品和服务Customers will be able to consume informationproduct and service from the comfort of the homes 13.在因特网上可以直接得到信息产品和服务，这就省掉了中间商，还会引起经济萎缩The internet allowsdirect access to information product and servicewhich cuts out middlemen and causes economicdeflation14.投资于该计划的机构在审核该商务计划时会有兴趣了解公司任何在竞争中取胜Institutions financingthe project which going through the business planwill be very interested in knowing how the companyis going to beat the competition15.该计划应对如何达到目标市场做出描述The planshould describe how the target markets are to bereached16.如果产品是在因特网上提供的无形信息就应该创造某种定价模式来调节价格If the product is intangibleinformation delivered over the internet oneshould try to create some sort of pricing modelto justify its prices17.网站最初将包含哪些特点及未来的扩展计划是怎样的What features will be incorporated in the siteinitially and what are the plans for futureenhancement or expansion18.你必须有计划的安排这些步骤以便将你的提议变成现实You must lay out the steps to make your proposala reality19.务必打个电话让我们知道你已安全的回家Be sure toring and let us know you’ve got back safely 20.这家旅馆可以为80位客人提供住宿，此外还有几个可供客人自己开火的套间The hotel itself canaccommodate 80 guests and in addition there areseveral self-catering apartments21.需要12个月来实施的战略也不可能成功 A strategythat requires more than 12 months to execute isalso unlikely to succeed22.当一个企业准备建立电子商务时他应该考虑清楚实现其战略目标的其他可选择的途径When preparing toestablish an e-business presence enterprisesshould explicitly consider alternative ways toattain the strategic objectives23.我们要在出发前把一切规划好We should geteverything planned out before our departure 24.正如把电子商务战略融入整体电子商务战略中是重要的一样，把商务评价系统融入进来也同样重要Just asit is important to integrate the e-businessstrategy into the overall business strategy it isequally important to integrate business model25.那样，最好的途径可能是开发新的潜能，改善现存的商业过程去实施新的商业模式In such instances thebest approach may be to build new capabilities andtransform existing business processes toimplement a new business model 26.评价一个人要充分考虑他的成绩We should take fullaccount of his achievements while evaluatingsomeone27.有时可以创立一个内在电子商务单位，然后把这单位分割出去成为独立的法人In some cases it may bedesirable to create an internal e-business unitand then spin off the unit as a separate legalentity28.这一前景理论上可行但实际上吹嘘过度Whilepossible in theory the promise was clearlyoversold29.这当然是重要的，但是董事会层面却远远不能理解While that is certainly important theunderstanding needed at the board level goes wellbeyond that30.为了获得市场份额，他们必须竭尽全力To gain marketshare they will go to great lengths31.然而，他解释说，设立两种对立的定价系统在某些时候可能导致不良企图的滋生However he explains thatsetting up two separate pricing systems is likelyto generate ill will at some point32.守住承诺适用于客服务过程的每一步Followingthrough on your promises applies to every step ofthe customer-service process33.这就解释了顾客通过同类比较发现的任何差别Thiswill account for any differential a customeruncovers using an apples-to-apples comparison 34.我们要事先准备所有申请材料We must have all theapplication materials prepared in advance35.你需要确定顾客需要你的某种产品的原因和你的电脑怎样才能满足那种需求You need to identify why yourcustomer needs your specific computer and how yourcomputer meets that need36.在商业中，客户服务对于其成长和繁荣至关重要In any business customer service is vital to growth and prosperity37.网络让你们建立起确实的一对一的动态关系The internet permits you to build a dynamicrelationships that are really one on one38.它确实需要你重新思考你的整个经营方式和管理企业的策略It really involves rethinking the entireway you do business and how you run your organization39.钱本身并不重要，重要的是钱的用途Money is not the end in itself but the application of it is mostimportant40.一旦有人跟你联系就要回应Once you’re contactedbe responsive41.一开始，这个公司没有管理和业务计划，到现在为止一切进展顺利At the outset the company had no management and operations plan in place and things have worked out just fine so far42.我们在销售厂家的婴儿产品的同时也提供生活方式和健康方面的信息We provide lifestyle andhealthcare information along with baby productsthat we sell for manufacturers43.这家公司预期1999年实现每月50%的增长The company expected a mouth-to-month growth rate of 50 percent 199944.预测存货需求最初对这个公司来说是件棘手的事情，但公司仅仅用了几个月时间就在网上找到了销售和存货的感觉Predicting inventory needs was tricky forthe company at first though it only took it a fewmonths online to develop a sense of sales and inventory45.现在，这家公司在刚刚建立自己的网站之后，正在寻求在其他玩具制造商曾经失败过的网上玩具商务中取得成功Now with its newly launched Wed site the company ia looking to succeed in the online toy business where others have failed46.网络圣杯是导致实际良好利润的专利内容The Holy Grail on the internet is proprietary content that leads to really good margins47.在求学的道路上，我们准备克服很多的困难On the way of study we must be ready to grapple with many difficulties48.至于在竞争中保持领先地位的问题，我们公司以产品挑选余地大和有两的服务和信息而引人注意When it comes to staying ahead of the competition our company distinguishes itself through a broad product selection and excellent service and information49.网络是一个及时的媒体，它让人为之兴奋，因为他迫使我们保证尽快送货The internet is a very timely medium which is exciting because it puts pressureon us to make sure we’re delivering as quicklyas possible50.我们必须想办法进入敌人的电脑获得情报We have to manage to get access to engmy’s computer and then get the intelligence51.CRM的目标是在企业的销售市场和顾客服务等活动之间建立一种协作，已获得和保持客户群CRM’s goal isto create a synergy among sales marketing andcustomer-service activities within anorganization in order to obtain and retaincustomers52.在许多公司里，部门之间的业务是不同的，所以你需要与你的业务相匹配的软件The lines betweendepartments are different in many companies andyou want the software to match your business 53.90年代早期这些公司摒弃了办公室哦写形式而进入了电子邮件和自动报表时代They abandonedcarbon-paper forms and dove into e-mail andautomated reports in the early 1990’s54.因为你无需定制软件包，所以你的公司只需几个礼拜而不是几个月的时间就可以实现电子化Because youdon’t need to customize these packages they canget you online within weeks instead of months55.严寒使水结冰Frost turns water into ice56.这常常需要定制软件It often calls for customizedsoftware57.选择一个CRM解决方案也是一次检验你业务的机会Choosing a CRM solution is also an opportunityexamine your business practices58.许多公司把eCRM看做是他们呼叫中心的自然扩充Manycompanies see eCRM as a natural extension of theircall centers59.每一个销售商都拥有庞大而稳固的技术支持力量和能帮助安装设备的合作伙伴Each of the vendors has alarge established base of supporting and partnersthat can assist with installations60.小企业也可以利用那些致力于销售自动化的网络公司的服Smaller organizations can also take advantageof the services of dot-com companies which focuson sales-force automation1 不论你业务的规模大小，全新的电子化结算与支付方式将使你无须再打印结算清单和支付邮资，也无须再投入大量的人力处理支付过程 No matter what size your business is, emerging alternatives will save you from having to point statements, pay for postage, and dedicate large numbers of people to processing payments.2客户可以在线审核结算清单、即刻完成转账Customers can review statements online and transfer funds instantly.3 该报告声称价值源于业务的改进而非成本的节约The report states that the value comes from business improvement rather than cost savings.4 edocs意识到此类技术具有更大的使用范围，因而避免使用EBPP这一术语而倾向于称其为因特网结算与客户管理Recognizing the large scope of these technologies , edocs eschews the term EBPP in favor of Internet billing and customer management.5 她说出了种种理由，但没有一条令人信服She presented a variety of reasons ,but none was convincing6 电子化结算能简化你绝大部分支付程序You’ll be able to streamline most of the process by billing your customer electronically.7 EBPP能降低你公司用于客户支持的费用EBPP can cut down the cost of your company’s customer support.8 传统的兑换方式惟有通过在结算单上填塞广告而获利Traditional billing methods present lucrative opportunities to stuff statements with ads.9 对客户而言，EBPP意味着随时随地可以了解账户数据T o the customer, EBPP means access to account data at any time , from anywhere.10 最妙的是，消费者无需再料理一大堆乱糟糟的账单 Best of all ,customer don’t have to deal with the clutter of bills.11 需要新的搜索方法以及能够将Web站点自动分类的软件New paradigms of searching are needed as well as new software that is able to categorize web sites automatically.12 信息和数据检索技术研发的目的在于提高检索的功用和效率The research and development in information and date retrieval is aimed at improving the effectiveness and efficiency of retrieval13 为了得到更好的检索结果，不仅需要提高检索引擎的技术，而且需要改进用户界面 In order to review better search results, it is not only necessary to improve the search engine technology , but also the user interface.14 文本信息嵌入到了特殊文件格式的二进制结构中 Thetextual information is embedded into the binary structure of the particular file format.15你这些乱糟糟的东西占用了太多的空间 Your cluttertakes up far too much space.16 它是便宜的，但在另一方面，质量很差It’s cheap , buton the other hand , the quality is poor.17 在网上手动分类导致极少的搜索结果Manual process of classifying on the web result in very few search results.18 那些不说英语或不以英语为本族语的人在互联网上受到很大的限制 People who do not speak English or who are non-native English speakers have many disadvantages on the web .19 按照信息的重要性进行分类也非常有必要It is necessary to rank information by importance.20 那机会太好了，不能错过That’s too good anopportunity to miss.21要在电子商务新时代获得成功，企业必须最大限度地扩大雇员在电子商务活动中的参与程度 To be successful in thenew age of electronic commerce, commerce , enterprisesmust be able to maximize the participation of their employees in e-commerce initiatives.22愿意买该产品或服务的人越多，价格就降的越多The more people willing to buy the product or service , the further the price drops.23 与过去两年相比，我们几年的销售额增加了一倍Compared with last two years , we have doubled the sales figure this year.24 各种各样规模的企业正加入到互联网经济中来，因此电子商务正迅速地改变着商业 Enterprises of all size arejoining the Internet economy and thus electronic commerce is rapidly transforming business.25 现在出现的一个焦点领域是间接采购，它是一项与用于企业经营的货物和服务的购买关联的开支Presently an emerging area of focus is indirect procurement , which is the spending associated with acquiring the goods and services required to run the enterprise.26 互联网采购自动化能够减少每一订单70%的申请费用Internet procurement automation has the potential toreduce requisition processing costs by 70% per order.27 规模经济得到乐实现，从而降低乐产品的成本，增加了购买组织投资的整体回报率 Economies of scale are realized ,enabling lower cost of goods and increasing the buying orga nization’s overall return on investment .28 个人并不是利用实物交易的惟一实体Individualsaren’t the only ones taking advantage of swapping. 29 我怎么也意想不到那个时候他会突然出现 I never thought that he would pop up then.30 这不仅可以给你带来一些本不可能的新买卖，而且还有助于你生意的发展Not only can it 31 bring new sales that you neverwould have had , but it helps promote your business 32所有这些趋势都毫无疑问地对电子商务市场产生着深远的影响。
惠普词霸大全
其他
英文全名 Admin Assistant Account Operation Management Asia Pacific and Japan Business Support Team Business Unit Corporate Account Representative China Design Center China Hewlett Packard Customer Information Center Customer Information Specialist Closed Leads Management /Close Loop Management City Mobile Sales/Channel Mobile Sales China Personal Computer Manufacturing Operation City Partner Rep. Chong Qing Contract Center City Sales Rep. Channel Telesales Customer Volumn sales Direct Business Consultant Direct Order Management Desktop Solution Organization Desktop System Unit Desktop Organization Engineer Europe Middle East and Africa Global Business Unit HP Asia Pacific Hong Kong SAR Limited HP Financing Service HP Service Imaging and Printing Group Inside Sales Representative Industry Standard Server (NT server) Marketing Communication Manager Mid market representative Operation Support Outside Sales Representative Product Manager/Project Manager Purchase Order Personal Systems Group Personal Systems Group Quality Assurance Regional Business Unit Regional marketing development manager Regional Product Manager Shanghai Trading Limited
收集客户资料英语作文
收集客户资料英语作文Title: Collecting Customer Information: Importance and Best Practices。
In today's business landscape, collecting customer information is essential for understanding consumer needs, preferences, and behaviors. This data serves as the foundation for creating targeted marketing strategies, improving products or services, and fostering long-term customer relationships. In this essay, we will explore the significance of gathering customer information and discuss best practices for doing so effectively.Firstly, collecting customer information enables businesses to personalize their interactions with clients. By knowing their demographics, purchasing history, and preferences, companies can tailor their marketing messages and offerings to resonate with individual customers. Personalization enhances customer satisfaction and loyalty, as individuals feel valued and understood by the brand.Moreover, customer data facilitates market segmentation and targeting. By analyzing demographics, psychographics, and behavioral patterns, businesses can identify distinct market segments with unique needs and characteristics. This allows them to develop targeted marketing campaigns thatare more likely to resonate with specific audience segments, thereby maximizing marketing ROI and sales effectiveness.Additionally, customer information serves as a valuable asset for product development and improvement. By gathering feedback, suggestions, and complaints from customers, businesses can gain insights into product strengths and weaknesses. This feedback loop enables companies to make informed decisions about product enhancements, new features, or even entirely new product lines, ensuring that offerings align with customer preferences and expectations.Furthermore, collecting customer information is crucial for effective customer relationship management (CRM). By maintaining comprehensive customer profiles, businesses can track interactions, anticipate needs, and provide timelysupport or assistance. This proactive approach to customer service fosters stronger relationships, enhances customer satisfaction, and increases customer lifetime value.Now that we understand the importance of collecting customer information, let's discuss some best practices for doing so ethically and effectively:1. Transparency and Consent: Always be transparent about the data being collected and obtain explicit consent from customers before gathering their information. Clearly communicate how the data will be used and reassure customers about data security and privacy.2. Minimize Data Collection: Collect only the information that is necessary for fulfilling business objectives. Avoid collecting excessive or irrelevant data, as this can undermine customer trust and compliance with data protection regulations.3. Secure Data Storage: Implement robust security measures to safeguard customer data against unauthorizedaccess, breaches, or misuse. Use encryption, firewalls, access controls, and regular security audits to protect sensitive information.4. Data Accuracy and Maintenance: Ensure that customer data is accurate, up-to-date, and relevant. Regularly verify and update customer records to avoid inaccuracies, duplication, or outdated information.5. Respect Customer Preferences: Respect customer preferences regarding communication channels, frequency of contact, and marketing preferences. Allow customers to opt-out or unsubscribe from marketing communications if they wish to do so.6. Compliance with Regulations: Stay informed about data protection regulations such as GDPR, CCPA, and other relevant laws governing the collection, processing, and storage of customer data. Ensure compliance with legal requirements to avoid fines, penalties, or reputational damage.In conclusion, collecting customer information is essential for businesses to understand, serve, and engage with their target audience effectively. By following best practices for ethical data collection and management, businesses can build trust, enhance customer relationships, and drive sustainable growth in today's competitive marketplace.。
汇丰银行结账时间变更申请(商业客户信息变更申请表)
PUBLICTo: The Manager 致: 经理HSBC Bank (China) Company Limited. 汇丰银行（中国）有限公司___________________________________Office 分行 Date 日期 ____________________________Business Customer Information Change Application Form商业客户信息变更申请表Note 注意: 1. Please tick ( √ ) where applicable and complete this form in BLOCK LETTERS. 请在适当的方格内划上钩号( √ )，并用正楷填写。
2. Please cross out those not applicable. 请划去所有不适用的部分。
3. Please provide relevant documentation necessary for information change and attach after this form. 所提交的新/修改后的资料请附于本表后。
Customer Name 客户名称Customer Number 客户号码A O C -C U A -024_b (061113)P.T.O 请转背页Notes 签署说明：1.For Changes in Part I: Domestic entity/representative office should sign this Form by Legal Representative/Person-in-Charge/ChiefRepresentative’s Signatory plus Company Chop; Overseas entity should sign it by any group of authorized signatory(ies)/Chop(s). For mere change of domestic entity/representative office’s company chop/financial chop, any group of authorized signatory(ies)/Chop(s) plus company chop is also acceptable; for change of English name,the direction of Part III can be followed if the signatory of the company remains unchanged.第一部分若有变更：境内机构/代表处应由法定代表人/单位负责人/首席代表签字并加盖公章；境外机构应由任意一组授权签字人签章。
保证个人信息的安全。保护您的隐私永远不会出售或者交易您提供给我们
Privacy and Security PolicyEffective Date: 13/04/2011EF Language Learning Solutions Ltd (hereinafter referred to as "EF Englishtown" and/or "EF") has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site: .EF Language Learning Solutions Ltd has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at EF Englishtown, Haldenstrasse 4, 6006 Lucerne, Switzerland. If you are not satisfied with our response you can contact TRUSTe here.您的个人资料我们索取您的信息，主要目的是给您提供更加个性化的服务。
95服务流程
95服务流程The 95 service process is a critical aspect of our business, and it involves a series of steps that we follow to ensure that our customers receive the best service possible. 95服务流程是我们业务的一个关键方面，它涉及一系列我们遵循的步骤，以确保我们的客户获得最好的服务。
First and foremost, the service process begins with the initial contact from the customer. This could be a phone call, an email, or an online inquiry. We understand that the first impression is crucial, so we make sure to respond promptly and courteously to all inquiries. 首先，服务流程始于客户的初始联系。
这可能是一个电话，一个电子邮件或一个在线查询。
我们知道第一印象至关重要，所以我们确保对所有查询做出及时和礼貌的回应。
Once the initial contact is made, we move on to the next step, which is gathering more information about the customer's needs and requirements. This may involve asking specific questions, conducting a survey, or simply having a conversation with the customer to understand their unique situation. 一旦完成初始联系，我们就进入下一步，即收集关于客户需求和要求的更多信息。
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To: The Manager 致: 经理
HSBC Bank (China) Company Limited. 汇丰银行（中国）有限公司
___________________________________Office 分行 Date 日期 ____________________________
Business Customer Information Change Application Form
商业客户信息变更申请表
Note 注意: 1. Please tick ( √ ) where applicable and complete this form in BLOCK LETTERS. 请在适当的方格内划上钩号( √ )，并用正楷填写 2. Please cross out those not applicable. 请划去所有不适用的部分
3 .Please provide relevant documentation necessary for information change and attach after this form 所提交的新/修改后的资料请附于本表后
Customer Name 客户名称
Customer Number 客户号码
Part II 第二部分
Change of Specimen of Specific Authorized Signatory 授权签字人本人签章样本变更
Name of the Applicant 变更申请人姓名
ID Type/ Number
身份证明文件种类/号码 Previous Signature/Chop 原有签章
New Signature/Chop 新签章
A O C -C U A -024b (280710)
Part IV. Customer Signatory 第四部分客户签署
Notes 签署说明：
1.For Changes in Part I: Domestic entity should sign this Form by Legal Representative/Person-in-Charge’s Signatory plus Company Chop;
Overseas entity should sign it by any group of authorized signatory(ies)/Chop(s).
第一部分若有变更：境内机构应由法定代表人/单位负责人签字并加盖公章（对于企业英文名称变更，若其预留印鉴并未发生相应更改，则可遵循第三部分的签署要求）；境外机构应由任意一组授权签字人签章。
2.For Changes in Part II: the authorized signatory should give his/her previous signatory(ies)/chop(s) in Part II.
第二部分若有变更：该授权签字人本人应在第二部分相应栏位中留下原有签章
3.For Changes in Part III: Domestic Entity could sign the Form by Legal Representative/Persona-in-Charge’s Signatory plus Company Chop OR
any group of authorized signatory(ies)/Chop(s); Overseas Entity should sign it by any group of authorized signatory(ies)/Chop(s).
第三部分若有变更：境内机构可由法定代表人/单位负责人签字并加盖公章或由任意一组授权签字人签章；
境外机构应由任意一组授权签字人签章。
_____________________________________________________________________
Customer Signatory(ies)/Chop(s) 客户签章。