Unit 6 Making a Telephone Call

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Section A: II

Listening & Speaking
Dialogue 2
Secretary: Jeff Engel’s office. May I help you? Tony Wolf: Could I speak to Jeff Engel, please? Secretary: I’m afraid he is on the other line at the moment. Would you like to
II. Listen to the passage again and decide whether the following statements are true or false.
大连理工大学电子音像出版社

Section A: I
Listening & Speaking
incoming call, in order not to disrupt their ongoing conversation. 3. Put your phone on vibrate mode during _m_e_e_t_in_g_s_, meals and at theatres and
churches. 4. Always be prepared to have the right reflexes in case you _fo_r_g_o_t to turn off
your phone at the theatre. If it rings, try pressing the _“e_n_d__” button 2-3 times to interrupt the call then power off your cell phone. Don’t attempt to _a_n_s_w_e_r.
大连理工大学电子音像出版社
Section A: II

Listening & Speaking
Dialogue 1
Bill Brown：Good morning. Is this Peter Slater’s office? Secretary： Yes, Sir. Peter Slater’s secretary speaking. Bill Brown：Could I speak to Peter Slater? Secretary： I’m afraid Peter Slater is in a meeting. Can I give him a message? Bill Brown：Yes, please. Would you please tell him Bill Brown from Slater
大连理工大学电子音像出版社

Section A: I
Listening & Speaking
Dialogue 2
Secretary Sales Department. Can I help you? Linda Carter：Could I speak to John Roberts? Secretary I’m afraid John Roberts is not in the office at the moment. Linda Carter：When will he be back? Secretary Not until tomorrow, I’m afraid. Linda Carter：I’ll ring him then. Thank you. Secretary You’re welcome. Is there anything else I can do for you? Linda Carter：No, that’s all. Thank you very much.
大连理工大学电子音像出版社
Section B

Listening & Speaking
1. What is the company called? P&R International Engineering and Consulting Co.Ltd.
2. Whom does the caller wБайду номын сангаасnt to talk to? The Personnel Manager.
possible: say you’ll call back. Talking too _l_o_n_g_may leave the person you are
with feeling less important than the caller. 2. When with a group of people, _l_ea__ve__ the room or step aside to answer an
2. You are making a phone call to G&G Systems. You want to speak to Bob Brown. But he is not in the office and won’t be back until tomorrow afternoon. You decide to ring him then.
大连理工大学电子音像出版社
Section A: III

Listening & Speaking
1. You are making a phone call to Sunshine Co. You want to speak to John Smith, the Marketing Manager. The operator puts you through.
Chemicals. Please tell him Item No. 1126 is not available now, but it will be sent to you by plane in one week. Secretary: I’ll make sure he gets the message. Tony Wolf: Thanks a lot.
4. You are making a phone call to Orion Mechanics. You want to speak to Jane Green. But she is on another line. You hold for a few minutes but she is still on that line. So you leave a message for Jane Green.
Section B
Listen to a conversation and answer the following questions.
Section C
I. Listen to a passage and fill in the blanks with the words you hear on the tape.
Insurance Service called and have him return my call? My number is 2678862. Secretary： 2-6-7-8-8-6-2. OK. I’ll give him the message. Bill Brown：Thank you for your help. Secretary： You’re welcome.
Even whispering won’t make it discrete enough. If the_c_o_n_n_e_c_ti_o_n_ is bad, tell the caller that you will call back when you find a spot with _b_e_t_te_r_ coverage. Yelling generally makes a fragmentary conversation even worse.

大连理工大学电子音像出版社
Lead-in Listen to the key new words with pictures above.

Operator
Telephone Message
Secretary
Cell Phone
Appointment Book
Dialogue 1
Operator: Brilliant Group. Can I help you? John Smith: Could I speak to John Scott? Operator: Hold the line. Putting you through. Secretary: Mr. Scott’s office. Can I help you? John Smith: Could I speak to Mr. Scott, please? Secretary: Can I tell him who’s calling? John Smith: Senator Pardee John Smith from Miller Systems. Secretary: Putting you through.
3. You are making a phone call to SAS Co. You want to speak to Peter Wilson. But he is engaged in a meeting. His secretary offers to take a message. You prefer Peter Wilson call you back as soon as possible.
DUTP
世纪商务英语综合教程 Ⅱ
UNIT 6
Making a Telephone Call