阅读理解和写作练习

Part II Reading Comprehension

Directions: In this part there are 4 passages. Each passage is followed by five questions. Read the passages carefully and choose the best answer to each question. Then, mark the corresponding letter on the Answer Sheet with a single line through the centre.

Questions 21 to 25 are based on the following passage:

After-sales service and guarantee become an integral and essential part of a “good brand”on both local and regional levels, and the provision of such also produces solid ground for customer loyalty.

Customers today are a lot more demanding than before. Being able to find after-sales service creates a feeling of convenience and a sense of responsibility from the manufacturer. This is very important to build customer loyalty and explains why more 24-hour hotline centers are available nowadays.

Product guarantee is also one of the major factors when a potential customer decides to make a purchase. Whether this be in the form of a written guarantee or a guarantee based on reputation, the importance to the consumer is self-evident. A brand’s research & development, an unavoidable investment, usually back up safety guarantees for marketers nowadays. Product testing and refinement are conducted for both new and existing products. With the help of computerized machinery, quality

control has achieved the highest level than ever before to enable consistency in production. For the consumer this means a quality of guarantee for that brand whether it be available at home or abroad.

21. After-sales service and guarantee can provide the customers with

________.

A. solid ground for loyalty

B. sense of responsibility

C. a feeling of convenience

D. sense of satisfaction

22. More 24-hour hotline centers appear because ________.

A. more and more customers demand after-sales services

B. there are more and more complaints from customers

C. more companies come to realize the importance of after-sales

services.

D. they have become a new type of investment

23. Product guarantee ________.

A. must be in written form

B. can be based on the company’s reputation

C. is not often provided by the companies

D. often fails to meet in reality

24. Product testing and refinement are conducted for ________.

A. new products only

B. quality products

C. dangerous products

D. both new and existing

products

25. Which is NOT mentioned concerning product guarantee?

A. A brand’s research & development.

B. Product testing and

refinement.

C. Quality control.

D. Product distribution. Questions 26 to 30 are based on the following passage:

Within fifteen years Britain and other nations should be well on with the building of huge industrial complexes for the recycling of waste. The word rubbish could lose its meaning because everything which goes into the dumps would be made into something useful. Even the most dangerous and unpleasant waste would provide energy if nothing else.

The latest project is to take a city around half a million inhabitants and discover exactly what raw materials go into it and what go out. The aim is to find out how much of these raw materials could be provided if a plant for recycling waste were built just outside the city. This plant would recycle not only metals such as steel, lead and copper, but also paper and rubber as well.

Another new project is being set up to discover the best ways of sorting and separating the rubbish. When this project is complete, the rubbish will be processed like this: first, it will pass through sharp metal bars which will tear open the plastic bags in which rubbish is usually packed; then it will pass through a powerful fan to separate the lightest elements from the heavy solids; after that grounders and rollers will break up everything that