酒店英语教程登记入住
酒店 大堂英语对话Unit 01 入住(上)
酒店大堂英语对话Unit 01 入住(上)饭店大堂英语 Unit 01 Check in入住Lesson One Guest Comes to Register第一课请客人登记G:Hi,I’m here to check in旅客:你好,我来登记入住。
R:You must be MrLarson登记员:你一定是Larson先生吧。
G:Yes,that’s right旅客:是的,没错。
R:Welcome to Tianjin International Building. Would you please fill out this registration form?登记员:欢迎你住进天津国际大厦。
请你填一下这份登记表好吗?R:Thank you Excuse me,sirYou forgot to fill in yourvisa number登记员:谢谢你对不起,先生,你忘记填写签证号码了。
G:Did I?Let me see thatOh,sorryHere you are旅客:是吗?让我看看喔,对不起给你。
R:And would you sign here,please? Thank you. May I see your passport,please Thank you. Would you mind leaving your passport here for an hour or so? We must/have to make a copy of your passport and visa for our records.登记员:先生,请你在这里签一下字,谢谢,我能看一下你的护照吗?谢谢。
您介不介意把您的护照放在这儿一小时左右?我们需要复印一份保留。
Lesson Two Guest’s Visa Is Invalid第二课客人的签证无效。
R:I’m sorry,your visa has expired登记员:对不起,您的签证过期了。
登记入住英文
翻译:欧,是的,您有预定10间双人房和一间单人房三天,从七月3日到6日…
解析:Oh,yes.欧,是的。You had是You have的过去式,表示你有……反问时例句:Have you had your breakfast already?你吃过早饭了吗? Reserved预定的,保留的.10 twin rooms and 1 single room十间双人床房间和一间单人房间.three days三天,form介词从……July七月3rdto 6th七月三号到六号(一月January二月February三月March四月April五月May六月June七月July
B:Could you check again a reservation for Friday for the tour group from Beijing
翻译:您能再检查下周五预定的北京旅游团吗?
解析:Could you是很委婉礼貌的说法,一般表示请求,例句:Could you help me ?请问能帮我一下吗?Could you lend me your pen?能把您的钢笔借我用用吗?check again再检查一遍。Again又…再一次,例句:Tty again再试一次,again and again再三的…反复的…Friday星期五(星期一Monday星期二Tuesday星期三Wednesday星期四Thursday星期五Friday星期六Saturday星期日Sunday)
翻译:先生,晚上好,我能为您效劳吗?
解析:What can I do for you?是非常官方的,很有礼貌的一句服务语,意思为我能为您效劳吗?同意思的句子Can I help you?都可以表达出,有需要帮忙的地方吗?有什么需要我为您做的?等等。。。
出国旅游必备——如何用英文登记入住手续
出国旅游必备——如何用英文登记入住手续下面是店铺整理的用英文登记入住手续的方法,以供大家学习参考。
Clerk: Good morning. What can I do for you please?早上好,请问有什么我可以帮到你的吗?Mrs.Jones: Good morning. I'm Paula Jones from LosAngles. I made a reservation by phone a week ago.早上好.我是来自洛杉矶的保拉.琼斯.一个星期以前我电话预订了房间.Clerk: Oh, just a minute please, Mrs.Jones. Let me check it for you. Yes, we have your reservation. A single with shower and a double with twin beds for three days, Is that right?噢,请等一下琼斯夫人.让我替你查一下.是的,我们有你的预约,一间有淋浴和成对单人床的房间,时间是三天,对吗?Mrs.Jones: Yes, that's right.是的,对的.Clerk: Can I see your passports, please?请让我看一下你的护照好吗?Mrs.Jones: Sure, here you are.当然可以,给你.Clerk: Thank you. Please fill in these hotel registration forms. Here are the keys to your rooms. Your rooms are on the tenth floor. Would you please return the keys to the reception desk on your floor when you go out?谢谢,请填写一下旅馆的入住登记表.这是你房间的钥匙,你的房间在第十层,你可以在你要外出的时候把你房间的钥匙放在你住的那层楼的服务台处,好吗?Mrs.Jones: Yes, I will.By the way, could you tell us where everything is? Where can I have my breakfast and where can Ichange travelers' checks into Chinese currency?好的,我会的,顺便问一下,你能详细的说一下所有的东西都在什么地方吗?我在哪里用我的早餐,我到哪里去兑换在中国境内流通的旅行支票?Clerk: Well, the dinning rooms are on the second floor. Both Chinese and Western food are served there. And there's a foreign currency exchange desk just by the entrance.好的,餐厅在二楼,那里同时供应中餐和西餐,在入口处有一个外币兑换处.Mrs.Jones: That's useful. Thank you very much for your help.这些对我很有用,非常感谢你的帮助.Clerk: Enjoy your stay.享受在这里停留的乐趣!出国旅游必备——如何用英文登记入住手续将本文的Word文档下载到电脑,方便收藏和打印推荐度:点击下载文档文档为doc格式。
宾馆住宿流程英语
宾馆住宿流程英语Hotel Accommodation ProcessChecking into a Hotel:1. Arrival at the Hotel: Upon arriving at the hotel, the guest will approach the front desk or reception area. The guest should have their identification, such as a driver's license or passport, and any necessary booking information, such as a reservation confirmation number.2. Checking In: The guest will provide the front deskstaff with their personal information, such as their name, contact details, and the length of their stay. The staffwill then proceed to check the guest in and assign them a room.3. Room Key: The front desk staff will provide the guest with their room key, which may be a physical key, a key card, or a digital key on a mobile device.4. Room Assignment: The guest will be informed of their room number and the location of their room within the hotel.5. Luggage Assistance: If the guest requires assistance with their luggage, the hotel staff may offer to help transport the guest's belongings to their room.6. Payment: The guest will be required to provide a method of payment, such as a credit card, to cover the cost of their stay and any additional charges they may incur during their stay.Staying at the Hotel:1. Room Amenities: The guest will have access to the various amenities provided in their room, such as a bed, a bathroom, a television, and any other facilities or services offered by the hotel.2. Hotel Facilities: The guest may also have access to the hotel's common areas and facilities, such as a lobby, a restaurant, a gym, a swimming pool, or a business center, depending on the hotel's offerings.3. Housekeeping: During the guest's stay, the hotel's housekeeping staff will periodically clean and tidy the guest's room, providing fresh towels, making the bed, and replenishing any consumable items, such as soap or shampoo.4. Additional Services: The guest may request additional services from the hotel, such as laundry or dry cleaning, room service, or transportation arrangements.Checking out of the Hotel:1. Checkout Time: The guest will be aware of the hotel's checkout time, typically around 11:00 AM or 12:00 PM, and should plan to vacate their room by that time.2. Checkout Process: The guest will return to the front desk or reception area to check out of the hotel. They may be required to settle any outstanding charges, such as for room service or additional services used during their stay.3. Luggage Assistance: If the guest requires assistance with their luggage, the hotel staff may offer to help transport the guest's belongings to their mode of transportation.4. Feedback: The guest may be asked to provide feedback on their stay, either through a survey or by speaking with a staff member, to help the hotel improve its services.酒店住宿流程入住酒店:1. 到达酒店: 当客人到达酒店时,他们会走向前台或接待区。
旅游英语口语之登记住宿
旅游英语口语之登记住宿导语:到达旅店之后,如果已经预定的话,就直接到柜台登记处(Reception 或 Registration)check in,拿出预约单或说出自己的姓名和预约号码,然后填写登记卡即可。
以下是为大家精心的旅游英语口语之登记住宿,欢送大家阅读参考!1 I'd like to check in.我想要办理住宿登记。
2 I made a reservation in Beijing.我在北京已经预定了。
3 I reserved a room through my travel agency.我是通过旅行社订的房间。
4 I called this morning to make a reservation.我今天早上打来于预定过。
5 You are going to stay for two nights,aren't you?您是不是打算住两晚?6 I have a confirmation slip.我有预定确认单。
7 Is it a single room with a bath and a good view?是一间视野良好并附有浴室的单人房吗?8 Do you have a double room with full board?您们有没有附三餐的双人房间呢?9 Please fill out this registration card.请填写这张住宿登记表。
10 Please fill it out with your name,address,passport number and be sure to sign it.请写上您的姓名,住址和护照号码,而且务必签名。
11 Where would you keep my valuables?哪里可以帮我保管贵重物品?12 Where is the restaurant for breakfast?吃早餐的餐厅在哪里?13 Your room number is 574 and here is your room key.您的房间号码是574,这是您的房间钥匙。
酒店英语-登记入住
Words and impressions:出生日期date of birth姓surname 名first name 性别gender/sex国籍nationality 籍贯place of birth护照passport 签证visa有效证件号码valid card number抵店日期arrival date 离店日期departure date付款方式payment 房租rate信用卡credit card 签名signature预缴定金advance depositSentences:Welcome to our hotel.What can I do for you? / Is there anything I can do for you?Do you have a reservation ?Let me check the reservation list.Sir, you have booked a single room for 2 weeks.Do you have any identification?Would you please fill in this registration form?May I see your passport, please?You are in room 1804, here is your key.We need 100 yuan deposit for the key.Enjoy your stay.Dialogue:Peter : Hello, my name’s Peter Brown, I’d like to check in.Amy: Wait a minute, please. Let me check it… Yes, Mr. Brown, you have reserved a room for one week.Peter : That’s right.Amy: May I see your passport and visa?Peter : Sure.Amy: Thank you. Your room number is 1018. Here is your key.Peter : Good.Amy: And we need 100 yuan deposit for the key. You can get it back when you leave. Peter : OK. Here you are.Amy: Thank you. Here’s your receipt for your deposit. Please keep it. Enjoy your stay here.。
酒店英语900句第5章:入住登记
酒店英语900 句第 5 章:入住登记138. Would you please complete this registration form ?请您填写一下这张登记表,好吗?139. Could you please put your nationality there ,sir ?先生,请将您的国籍写在这。
140. May I ask you to put your name in block capitals ?请用大写字母写您的名字好吗?141. What's your occupation ,please ?请问您的职业?142. What's your address in your native country ,please ?请问您在本国的地址?143. Could you sign your name ,please ?请您签一下名,好吗?144.I 'll need your signature. 我需要您的签名。
145.Sign here ,please. 请在这签。
146. Would you put your signature here ,please ?请您在这签一下名,好吗?147. May I see your passport ,please ?我能够看看您的护照吗?148. Have you got any identification ?您有什么能够证明您身份的吗?149. Here is your key ,hope you enjoy your stay in our hotel. 这是您的钥匙,祝您住店愉快。
150. Could you please put your key on the Reception Counter when you are out for the sake of safety ?为安全期间,请您在外出时把房间钥匙放到接待台来好吗??请151. Could you keep your room key until you check out您在住点期间自己保管钥匙,直到离店。
酒店英语(登记入住)E
Types of customer
chance customer / walk-in customer 偶然光顾的顾客/未预定的散客 no-show guest 放弃预定的客人(订房未取消未到) Sleep-out guest 在外过夜客人 Joiner/share-with 合住客人 Walk-away guest/ skipper 逃帐者
二. Receiving a walk-in guest
情景描述: 一位未预定客人来到前台,想要一件带浴室的 单间。前台接待查看了入住情况,目前只有带浴室 的双人间。明天才会有一间带浴室的单间可入住。 客人决定当天入住双人间,并且预定明天的单人间, 住3晚。 前台接待请客人出示身份证或护照,并填写入 住登记表。客人出示了护照。根据酒店政策,为预 定客人需预支账单。客人使用欧洲卡付账。之后得 到收据房卡和钥匙。房间在5楼528。前台接待指给 他电梯并询问有无其他要求。客人需要叫醒服务。
一.登记入住服务程序
Greetings Ask if there is a reservation in advance Confirm the necessary information (room type, room rate) Let the guest fill in the registration form Ask for the payment in advance Deliver room key and inform HSKP
2. Learn to identify passport, visa
visa签证 surname (last name)姓 sex 性别 first (given) name 名 birth date 出生日期 nationality 国籍 expiry date ( 或 before)失效日期 (或必须在...日之前入境) official use only 官方填写 for stays of 停留期为...... passport No. 护照号 Control No. 编号 Issue At 签发地 Issue Date (或On) 签发日期 visa type (class) 签证种类
酒店英语口语材料:安排客人填写入住登记表
酒店英语口语材料:安排客人填写入住登记表R:Good afternoon.Welcome to the Yunshan Hotel.May i help you,sir?下午好。
欢迎来到云山饭店。
先生需要我帮忙吗?G:Yes.I'd like to check in,please.是的,我想登记入住。
R:Certainly,sir.May i have your name,please?好的,先生请告诉我你的姓名?G:Yes,it's Charlie White.查理怀特R:Do you have a reservation with us,sir?先生,有向我们预订吗?G:Yes,for tonight.是的,今晚R:Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please?请等一下。
我查一下我们的预定记录。
让您久等了。
先生,你预定的是一个单人间,住3晚。
请您填写登记表,好吗?G:Sure.好的R:May i confirm your departure date?我想确认你的离开日期G:Yes,i should be leaving on the 8th.恩,我应该在8号离开R:How would you like to make payment?请问你想怎么付款?G:By Visa Card.Visa 卡R:May i take a print of the card,please?Thank you,sir.Your room is 888 on the 8th Floor.Just a moment please.A bellman will show you to your room.I hope you will enjoy your stay here.我能刷卡了吗?谢谢。
酒店入住流程对话英语
酒店入住流程对话英语英文回答:Check-In Process for a Hotel.Step 1: Arrival.Upon arriving at the hotel, proceed to the reception desk. If there is a queue, please wait patiently in line.Step 2: Present Identification.When it is your turn, greet the receptionist and present your valid photo ID (e.g., passport, driver's license, national ID).Step 3: Confirmation.Provide your booking reference number or last name to the receptionist. They will check your reservation andconfirm your details.Step 4: Registration.Fill out the registration card provided by the receptionist. It typically includes your name, address, contact information, and signature.Step 5: Payment.Present your payment method (e.g., credit card, cash) to settle the bill. If you have prepaid, confirm the payment details.Step 6: Room Key.Once the payment is processed, the receptionist will hand you your room key. It may be a physical key, a swipe card, or a keyless entry system.Step 7: Amenities Information.The receptionist will provide you with information about the hotel's amenities, such as Wi-Fi, breakfast, and parking.Step 8: Check-In Complete.Thank the receptionist and proceed to your room. Enjoy your stay!入住流程。
酒店英语-Reception 登记入住
两分钟做个小测试,看看你的英语水平:/test/fayin.aspx?tid=16-73675-0美联英语提供:Reception 登记入住经典对话C=Front Office Clerk 前台服务员G=Guest 顾客C:Good afternoon. Welcome to XX hotel. May I help you?下午好!欢迎光临xx 酒店。
能为您效劳吗?G:Yes, I’d like to check-in,pleae.我要登记住宿。
C:Certaily,sir. May I have your name ,please?好的,先生。
请问大名?G:I’m Lawrence Brown.我叫劳伦斯.布朗。
C:Do you have a reservation with us. Mr. Brown?布朗先生,您预订了房间了吗?G:Yes, from tonight.是的,预订了。
从今晚开始。
C:Just a moment please. I’ll check our reservation record. (After a while) Thank you for waiting, Mr.Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right?请稍后,我检查一下预订记录。
(过了一会儿)让您久等了,布朗先生。
您预订了从3 月5 日到7日3 个晚上的双床间,是这样的吗?G:Exactly.对。
C:Could you fill out the registration form, please?请填写这张登记表好吗?G:Fine(Fill the form)好的(填写表格)C:How would you like to make payment?您打算如何付款呢?G:By American Express Card.用美国运通信用卡。
美联英语常用百宝箱——酒店入住前台登记篇
美联英语常用百宝箱——酒店入住前台登记篇前厅——登记入店酒店入住英语入住客人:I reserved a room for tonight.我预定了个房间。
I’d like a key to room 809,please.请给我809房间的钥匙。
Is there a room available for tonight?今晚有空房间吗?Can you help me with this form?你能帮我填这张表吗?Do you have anything to declare?有什么需要报关的吗?I’d like to reconfirm my flight?我想确认一下我的机票。
What time does the dining room open?餐厅什么时候营业?When will it be ready?什么时候能准备好?Can you keep my valuables?你能帮我保管贵重物品吗?Please bring me a pot of boiled water?请送一壶热水.May I have a wake-up call?早晨能叫醒我吗?A wake-up call, please.请提供叫醒服务。
Can I borrow a hair-dryer?我可以借一下电吹风吗?The room next door is noisy.隔壁太吵。
Could I possibly have another room key?我能再要一把房间的钥匙吗?I locked myself out.我把自己锁在门外了。
Would you send someone up?请派位服务员来一下以上安格英语老师介绍的酒店实用英语口语是办理入住手续及一些相关服务时大家需要了解的口语,当我们在酒店内享受自助餐或是其他服务时,服务员往往会向我们推荐一些其他的项目、或是让我们对他们的服务作出评价,下面一些句子是大家必须了解的:1、What kind of rooms(foods) would you like to have?您需要什么样的房间(吃什么样的菜)?2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。
酒店英语教程 登记入住
现代酒店英语实务教程02(登记入住)Unit 3 Reception 登记入住经典对话C=Front Office Clerk 前台服务员G=Guest 顾客C: Good afternoon. Welcome to XX hotel. May I help you?下午好!欢迎光临XX酒店。
能为您效劳吗?G: Yes, I’d like check-in, please.我要登记住宿。
C: Certainly, Sir. May I have your name, please?好的,先生。
请问大名?G: I’m Lawrence Brown.我叫劳伦斯布朗。
C: Do you have reservation with us. Mr. Brown?布朗先生,您预订了房间了吗?G: Yes, from tonight.是的,预订了。
从今晚开始。
C: Just a moment please. I’ll check our reservation record. (After a while) Thank you for waiting, Mr. Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right?请稍后,我检查一下预订记录。
(过了一会儿)让您久等了,布朗先生,您预订了从3月5日到7日3个晚上的双床间,是这样的吗?G: Exactly.对。
C: Could you fill out the registration form, please?请填写这张登记表好吗?G: Fine (Fill the form)好的(填写表格)C: How would you like to make payment?您打算如何付款呢?G: By American Express Card.用美国运通信用卡。
《酒店英语》课件——无预订客人入住登记
Assessment Chart
Name:
Content: ☆
1. Complete
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2. Well-organized □
3. Creative
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Position:
Language:
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1. With fluency
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2. With good pronunciation & intonation □
☆☆ □ □ □
Task:
☆☆☆ □ □ □
☆☆☆ □ □ □ □
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感谢您聆听这堂微课
Hospitality English
n. 预约 v. 提供 v. 刷…卡 豪华套房 小套房 全包价
CONTENTS
Read the task
Learn the task step by
step
Practice the task
ON E
Read the task
Read the task
A guest arrives with no reservation, and he’d like to check in. A receptionist helps the guest check in.
Learn the task step by step
4. Tell the guest what the room rate is 5. Know about the way of paying 6. Check the guest’s passport or ID card 7. Help the guest fill in the registration card
TWO
Learn the task step by step
住宾馆流程英语简单
住宾馆流程英语简单英文回答:Checking into a Hotel.1. Arrive at the hotel. When you arrive at the hotel,go to the front desk and wait in line.2. Check in. When it is your turn, greet the front desk clerk and tell them that you are checking in.3. Provide identification. The front desk clerk willask for your identification. This can be a driver's license, passport, or other government-issued ID.4. Complete the registration card. The front desk clerk will give you a registration card to complete. This cardwill ask for your name, address, phone number, and other contact information.5. Pay for your stay. You will need to pay for yourstay in advance. The front desk clerk will tell you thetotal amount of your stay and the payment options that are available.6. Get your room key. Once you have paid for your stay, the front desk clerk will give you a room key.7. Go to your room. Find your room and insert the key into the lock.8. Unpack and settle in. Once you are in your room, you can unpack your belongings and settle in.Here are some additional tips for checking into a hotel:Arrive early. This will give you plenty of time to check in and get settled into your room before youractivities begin.Be prepared to provide identification. This isrequired by law in most countries.Be prepared to pay for your stay in advance. This is the most common way to pay for a hotel stay.Ask for a room with a view. If you have a preference for a room with a view, be sure to ask for it when you check in.Be friendly to the front desk clerk. A little bit of kindness can go a long way in getting you the best possible service.中文回答:酒店入住流程。
酒店登记手续流程 英语
酒店登记手续流程英语Hotel Check-in Process.Upon arrival at the hotel, guests should follow these steps to check in:1. Approach the front desk. The front desk is typically located in the lobby of the hotel.2. Present your identification. You will need to show the front desk clerk your government-issued identification, such as your passport or driver's license.3. Provide your reservation details. If you have a reservation, you will need to provide the front desk clerk with your confirmation number or reservation name.4. Complete the registration form. The front desk clerk will ask you to fill out a registration form with your personal information, such as your name, address, and phonenumber.5. Pay for your stay. You will need to pay for your room in advance, either with a credit card or cash.6. Receive your room key. Once you have paid for your stay, the front desk clerk will give you a room key.Here are some additional tips for a smooth check-in process:If you are arriving at the hotel during a peak check-in time, be sure to allow yourself extra time to wait in line.Have your identification and reservation details ready to present to the front desk clerk.Be sure to ask about any amenities or services that the hotel offers, such as Wi-Fi, parking, or room service.酒店登记手续流程。
酒店登记流程 英语
酒店登记流程英语Hotel Check-in ProcessThe check-in process at a hotel is an essential part of a guest’s experience. It sets the tone for their stay and can significantly impact their overall satisfaction with the hotel. An efficient and friendly check-in process can leave a lasting positive impression on guests, while a slow or indifferent check-in can lead to frustration and disappointment. Therefore, it is crucial for hotels to have a well-organized and smooth check-in process in place to ensure a positive guest experience.In this article, we will outline the typical check-in process at a hotel, including the various steps involved and the best practices for ensuring a positive experience for guests.Step 1: Greeting the GuestThe first step in the check-in process is greeting the guest. This sets the tone for the entire interaction and is the hotel staff member’s first opportunity to make apositive impression. Greeting the guest with a warm smile, a friendly hello, and a genuine interest in their well-being can go a long way in putting the guest at ease and making them feel welcome.Step 2: Verification of Reservation and IdentificationOnce the guest has been greeted, the next step is to verify their reservation and identify them. This typically involves asking for the guest’s name and confi rmation number or reservation details. The hotel staff member will then use this information to pull up the guest’s reservation in the hotel’s system. the guest will be asked to provide a form of identification, such as a driver’s license or passport, which will be used to confirm their identity and ensure the reservation is for the correct person.Step 3: Payment and Security DepositAfter the reservation has been verified and the guest’s identification confirmed, the next step is to process payment for the room and any additional charges. This may involve charging the guest’s credit card for the room rate, as wellas any incidentals or amenities the guest wishes to have charged to their room. many hotels require a security deposit at check-in to cover any potential damages or charges thatmay occur during the guest’s stay. This deposit is typically refunded to the guest upon checkout, provided there are no outstanding charges or damages.Step 4: Room AssignmentOnce payment and the security deposit have been processed, the hotel staff member will assign a room to the guest. This involves providing the guest with their room key or keycard and informing them of their room number, as well as providing any relevant information about the location of the room,nearby amenities, and any special features or requests the guest may have made.Step 5: Acknowledging Hotel Policies and AmenitiesAs part of the check-in process, the hotel staff member will typically go over the hotel’s policies and amenities with the guest. This may include information about the hotel’s check-out time, Wi-Fi access, parking details, breakfast options, fitness center hours, and any other relevant information that may be helpful to the guest during their stay. the staff member may provide the guest with a map of the hotel’s facilities and local area attractions.Step 6: Providing Concierge ServicesFinally, the check-in process often includes offering concierge services to the guest. This may involve making dinner reservations, arranging transportation, providing information about local attractions and events, or assisting with any other special requests the guest may have. Providingattentive and helpful concierge services can greatly enhance the guest experience and leave a positive lasting impression.Best Practices for the Check-in ProcessIn order to ensure a positive check-in experience for guests, hotels can implement several best practices as part of their check-in process.- Staff training: It is essential for hotel staff to be well-trained in customer service and hospitality in order to provide a positive and efficient check-in process. This includes greeting guests warmly, being attentive to their needs, and providing helpful and accurate information about the hotel and its amenities.- Use of technology: Many hotels have streamlined their check-in process by utilizing technology such as self-service kiosks and mobile check-in options. These tools can help to expedite the check-in process and give guests greater flexibility and convenience.- Personalization: Hotels can enhance the check-in experience by personalizing the process for each guest. This may include addressing the guest by name, acknowledging any special requests or preferences they have made, and tailoring the check-in process to their individual needs.- Streamlined procedures: It is important for hotels to have efficient and well-organized procedures in place for the check-in process. This includes having clear guidelines for processing payments, assigning rooms, and providing information to guests in order to minimize wait times and confusion.- Ongoing feedback: Hotels can continuously improve the check-in process by soliciting feedback from guests about their experience. This feedback can be used to identify areas for improvement and make adjustments to the check-in process as needed.In conclusion, the check-in process at a hotel is an important aspect of the guest experience and can greatly impact their overall satisfaction with the hotel. By greeting guests warmly, verifying their reservation and identification, processing payment and a security deposit, assigning a room, providing information about hotel policies and amenities, and offering concierge services, hotels can ensure a positive check-in experience for their guests. Implementing best practices such as staff training, the use of technology, personalization, streamlined procedures, and ongoing feedback can further enhance the check-in process and leave a lasting positive impression on guests.。
英语入住登记流程
英语入住登记流程Embark on a seamless journey as you step into the realm of English-speaking accommodations with our guide to the check-in process. Picture yourself arriving at the hotel lobby, a blend of excitement and anticipation in the air. The first step is to approach the reception desk, where afriendly staff member greets you with a warm welcome. Present your identification and reservation details, and watch as they swiftly confirm your booking with a few keystrokes on their computer.Next, you'll be asked to fill out a registration card, which typically includes your name, address, and contact information. This is a standard procedure to ensure the safety and security of all guests. Once completed, the receptionist will provide you with your room key and a brief overview of the hotel's amenities, such as the location of the elevators, dining facilities, and any other services you might find useful.Don't forget to inquire about the hotel's check-out time and any associated fees for late departures. If you have any special requests or need assistance with luggage, this is the perfect time to mention them. With a smile and a final nod from the receptionist, you're now ready to head to your room and begin your stay. Enjoy the comfort and convenience of knowing you've navigated the English check-in process with ease.。
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酒店英语教程登记入住 Document number【SA80SAB-SAA9SYT-SAATC-SA6UT-SA18】
现代酒店英语实务教程 02(登记入住)
Unit 3 Reception 登记入住
经典对话
C=Front Office Clerk 前台服务员 G=Guest 顾客
C: Good afternoon. Welcome to XX hotel. May I help you
下午好!欢迎光临XX酒店。
能为您效劳吗
G: Yes, I’d like check-in, please.
我要登记住宿。
C: Certainly, Sir. May I have your name, please
好的,先生。
请问大名
G: I’m Lawrence Brown.
我叫劳伦斯布朗。
C: Do you have reservation with us. Mr. Brown
布朗先生,您预订了房间了吗
G: Yes, from tonight.
是的,预订了。
从今晚开始。
C: Just a moment please. I’ll check our reservation record. (After a while) Thank you for waiting, Mr. Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right
请稍后,我检查一下预订记录。
(过了一会儿)让您久等了,布朗先生,您预订了从3月5日到7日3个晚上的双床间,是这样的吗G: Exactly.
对。
C: Could you fill out the registration form, please
请填写这张登记表好吗
G: Fine (Fill the form)
好的(填写表格)
C: How would you like to make payment
您打算如何付款呢
G: By American Express Card.
用美国运通信用卡。
C: May I take a print of the card, please
请让我划印一下你的卡,好吗
G: Sure, here you are.
好的,给你。
C:Thank you, Mr. Brown. Your room number is 2809. That’s on the 8th floor. A bellman will show you the room. Please enjoy your stay.
谢谢您,布朗先生。
您的房间是9楼的2809号房,服务员会带您过去,希望您住得愉快。
常用句型百宝箱
1、入住基本应对
1) You can just skip that, and I’ll fill it in for you later on.
你可以先不填这一项,我待会儿帮您补上。
2) Please sign at the bottom on the right hand side.
请在右下角签名
3) May I see some identifications
我能看看您的身份证件吗
4) How would you like to make payment/settle your bill 您打算如何付款呢
5) In cash/By credit card/By traveler’s check.。