空乘常用英语(同名5490)
航空常用英语
航空常用英语文稿归稿存档编号：[KKUY-KKIO69-OTM243-OLUI129-G00I-FDQS58-空乘常用英语乘客与飞机工作人员international passenger 国际旅客domestic passenger 国内旅客connecting passenger 转机旅客transit passenger 过境旅客stand-by 候补旅客no-show 误机者unaccompanied passenger 无人陪伴儿童handicapped passenger 残疾旅客departing passenger 出港旅客arriving passenger 进港旅客flight crew 机组人员captain 机长pilot 飞行员copilot 副驾驶员flight engineer 飞行机械师stewardess/cabin attendant/air hostess 女乘务员/空中小姐steward 男乘务员purser/chief attendant 乘务长chief purser 主任乘务长air crew 空勤人员ground crew 地勤人员ground service staff 地面服务人员navigtor 领航员Main Facilities in the Airport机场主要设备aerodrome/airport 飞机场alternate airfield 备用机场control tower 管制塔台hangar 机库fuel farm 油库emergency service 急救站localizer 航向信标台/定位信标weather office 气象站runway 跑道taxiway 滑行道parking bay 停车位置maintenance area 维修区terminal departure building 机场大厦/候机楼international departure building 国际航班出港大厦seeing-off deck 送客台domestic departure lobby 国内线出港候机厅coffee shop 咖啡室special waiting room 特别休息室quarantine 检疫Customs 海关emigration control 出境检查snack bar 快餐部automatic door 自动出入门arrival lounge 到达大厅departure lounge 离港大厅transit lounge 过站大厅telephone/telegram/fax room 电话/电报/传真间stand-by ticket counter 补票处flight inＦＯＲＭation board 航班显示板check-in counter 办理登机手续柜台transfer correspondence 中转柜台carousel 旋转行李传送带public address 广播室dispatch office 签派室police office 机场公安局（警察局）boby temperature scanner 体温检测仪medical centre 医疗中心escalator 自动扶梯elevator （升降式）电梯moving/automatic walkway 自动步道air bridge 登机廊桥airport fire service 机场消防队catering department 配餐供应部门duty-free shop 免税商店airtel/airport hotel 机场宾馆VIP room 贵宾室main lobby 主厅freight building/cargo centre 货运大厦/货运中心security centre 保安中心imports shop 进口商品店entrance 入口passenger route 旅客通道boarding gate No.18 第18号登机桥bosrding gate besides No.16 第16号以外登机桥inＦＯＲＭation counter/office 问询处lavatory 卫生间international arrival building 国际航班到达大厦taxi stand 出租汽车站demestic connection counter 国内线联运柜台exit 出口hotel and limousine service 旅馆及机场交通服务处limousine stand 机场交通车站waiting room 休息室exchange and tax payment 兑换及付税Customs personnel 海关人员Customs inspection counter 海关检查柜台baggage claim area 行李认领区immigration control 入境检查plant quarantine 植物检疫animal quarantine 动物检疫connection counter 联运柜台arrival lobby 入境旅客休息室security counter 安检柜台security check station 安全检查站A passenger doesn“t take the seat assigned him.）S:Excuse me，sir.May I see your boarding passP1:According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this morning，I“ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near the lavatory.Would it be possible for me to sit hereS:I appreciate your problem.But you should be seated in the assigned seat，in order to ensure proper weight and balance for the aircraft when it takes off.Would you please go back to your assigned seat for the time beingAfter it takes off，you may return to this seat.p1:OK，I see....p2:Excuse me，Miss.Do you mind if I ask you a questionS:Go ahead.P2:The man over there is a friend of mine.I wonder if I could sit next to him.S:Well.Let me try to talk with the girl beside him to change the seat with you.Follow me ，please.May I trouble you，MissThe man over there woule like to sit together with the passenger here.Would you be kind enough to chenge to another seatP3:OK，no problem.S:Thank you，Miss.p2:Thanks a lot.S:You“re **.1、Would you like to read these news papers or magazines您想看这些报纸或杂志吗2、Would you like anything to drink first您想先喝点什么3、Here is today““s menu．what would you like to have这是今天的菜单，你想吃些什么4、Thank you for waiting sir．Here you are．Anything more 谢谢，让您久等了。
乘务员日常英语用语
乘务员日常用语Passenger Reception and Seat Arrangement 迎接旅客和安排座位（One stewardess stands at the front cabin door to welcome the passengers aboard.Others show the passengers to their seats and arrange their baggage.）S:stewardess P:passengerS: Good morning，sir.Welcome aboard!P1: Good morning!Could you direct me to my seat?S: Sure.Your boarding pass，please?P1: Yes.Here it is.S: It“s 16A.Well ，it“s in the middle of the cabin，the window seat.This way，please.I “ll show you your seat.(They find that the seat has been occupied by a woman.)P1: You did say a window seat?S: Yes.Row 16 seat A.I“m afraid the woman might be in the wrong seat.Please wait a minute here.P1: Excuse me，ma“am.May I see your boarding pass?P2: Here you are.S: I“m afraid you“re sitting in the wrong seat.This is 16A，but your seat number is 6A，in the front of the cabin.The numbers are shown along the overhead compartment.P2: Oh.I“m sorry.I“ll move，then.S: That“s all right.May I help you with your bags?P2: No，I can do it myself.Thank you just the same.S: That“s all right now，sir.P1: What a relief.Thank you very much.S: You are welcome. (一位女乘务员站在机舱门口欢迎乘客登机。
空乘常用英语
空乘常用英语：乘客与飞机工作人员international passenger 国际旅客domestic passenger 国内旅客connecting passenger 转机旅客transit passenger 过境旅客stand-by 候补旅客no-show 误机者unaccompanied passenger 无人陪伴儿童handicapped passenger 残疾旅客departing passenger 出港旅客arriving passenger 进港旅客flight crew 机组人员captain 机长pilot 飞行员copilot 副驾驶员flight engineer 飞行机械师stewardesscabin attendantair hostess 女乘务员空中小姐steward 男乘务员purserchief attendant 乘务长chief purser 主任乘务长air crew 空勤人员ground crew 地勤人员ground service staff 地面服务人员navigtor 领航员Main Facilities in the Airport机场主要设备aerodromeairport 飞机场alternate airfield 备用机场control tower 管制塔台hangar 机库fuel farm 油库emergency service 急救站localizer 航向信标台定位信标weather office 气象站runway 跑道taxiway 滑行道parking bay 停车位置maintenance area 维修区terminal departure building 机场大厦候机楼international departure building 国际航班出港大厦seeing-off deck 送客台domestic departure lobby 国内线出港候机厅coffee shop 咖啡室special waiting room 特别休息室quarantine 检疫Customs 海关emigration control 出境检查snack bar 快餐部automatic door 自动出入门arrival lounge 到达大厅departure lounge 离港大厅transit lounge 过站大厅telephonetelegramfax room 电话电报传真间stand-by ticket counter 补票处flight inＦＯＲＭation board 航班显示板check-in counter 办理登机手续柜台transfer correspondence 中转柜台carousel 旋转行李传送带public address 广播室dispatch office 签派室police office 机场公安局（警察局）boby temperature scanner 体温检测仪medical centre 医疗中心escalator 自动扶梯elevator （升降式）电梯movingautomatic walkway 自动步道air bridge 登机廊桥airport fire service 机场消防队catering department 配餐供应部门duty-free shop 免税商店airtelairport hotel 机场宾馆VIP room 贵宾室main lobby 主厅freight buildingcargo centre 货运大厦货运中心security centre 保安中心imports shop 进口商品店entrance 入口passenger route 旅客通道boarding gate No.18 第18号登机桥bosrding gate besides No.16 第16号以外登机桥inＦＯＲＭation counteroffice 问询处lavatory 卫生间international arrival building 国际航班到达大厦taxi stand 出租汽车站demestic connection counter 国内线联运柜台hotel and limousine service 旅馆及机场交通服务处limousine stand 机场交通车站waiting room 休息室exchange and tax payment 兑换及付税Customs personnel 海关人员Customs inspection counter 海关检查柜台baggage claim area 行李认领区immigration control 入境检查plant quarantine 植物检疫animal quarantine 动物检疫connection counter 联运柜台arrival lobby 入境旅客休息室security check station 安全检查站A passenger doesn“t take the seat assigned him.）SExcuse me，sir.May I see your boarding passP1According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this morning，I“ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near the lavatory.Would it be possible for me to sit hereSI appreciate your problem.But you should be seated in the assigned seat，in order to ensure proper weight and balance for the aircraft when it takes off.Would you please go back to your assigned seat for the time beingAfter it takes off，you may return to this seat.p1OK，I see....p2Excuse me，Miss.Do you mind if I ask you a questionSGo ahead.P2The man over there is a friend of mine.I wonder if I could sit next to him.SWell.Let me try to talk with the girl beside him to change the seat with you.Follow me ，please. May I trouble you，MissThe man over there woule like to sit together with the passenger here.Would you be kind enough to chenge to another seatP3OK，no problem.SThank you，Miss.p2Thanks a lot.SYou“re welcome.1、Would you like to read these news papers or magazines您想看这些报纸或杂志吗2、Would you like anything to drink first您想先喝点什么3、Here is today““s menu．what would you like to have这是今天的菜单，你想吃些什么4、Thank you for waiting sir．Here you are．Anything more谢谢，让您久等了。
空乘常用英语
空乘词汇(1)aircraft 飞机飞行器(2) belly机腹(3)nose gear鼻轮(4) retractable landing gear 伸缩起落架(5)rudder 尾舵(6)propeller 推进器(7)wing 机翼8)fuel 油料(9)tank 油箱(10) radar 雷达(11) fuselage 机身(12)break-in area 逃生窗13)undercarriage bay 货舱(14)air brake 煞车(15)panel 仪表板(16)flight deck(cockpit) 前舱(17)galley 厨房(18)seat belt安全带(19)slide 充气滑梯(逃生用)(20)survival kit(first aid kit) 救生品(21)water extinguisher 灭火器(22)dry chemical extinguisher 乾粉灭火器(23)latch 门闩(24)tray table 餐桌(25)smoke hood 防烟面罩(26)waste bin 垃圾桶(27)grab handle 扶手(28) sink 水槽(29)observers seat 观察位(前舱)(30)telescopic viewer 门孔(31)soap dispenser 给皂器(32)bassinet婴幼儿睡床(33)ditching水上迫降(34)water evacuation 水上逃生(35)land evacuation 陆上逃生(36)axe 斧头(在驾驶舱)(37)trolley/trolly 餐车(38)torch 手电筒(39)armrest 扶手(40)reading light阅读灯(41)call button呼叫钮(42)air traffic control 航路管制(43)control tower 塔台(44)operation & dispatcher 签派员(45)cruise 平航(46) runway 跑道(47)taxiway 滑行道(48)I.D.L 国际日线(49)time zone 时区(50)estimated time of arrival (ETA)预计到达时间(51) estimated time of departure (ETD)预计起飞时间(52)apron围裙(53)jet lag 飞机时差症(54)tail wind 顺风(55)head wind 逆风(56)passenger bridge 空桥(57)crew 机组员(58)infant 婴儿(59)unaccompanied minor(UM)没有家长同行的小孩(60)briefing 任务提示 (61)home base 基地(62)pilot(captain) 机长(63)co-pilot(first officer)副机长(64)clear air turbulence 晴空乱流(65)air current气流(66)non-endorsable 禁止转让(票)(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站过夜(70)refueling stop 加油停留(71)transit passenger 转机旅客(72)waiting lounge 候机室(73)baggage inspection 行李检验(74)hand baggage 手提行李(75)unaccompanied baggage 托运行李(76)custom 海关(77)quarantine 检疫(78)immigration 移民局(79)baggage tag 行李签(80)connection 班机接驳(81)destination 目的地(82)free baggage allowance 行李重量限制(83)general declaration 舱单(84)load factor 载客率(85)on time performance 准(86)LOST-N-FOUND (lost and found)失物招领(87)confirmation 确定(88)reissued ticket 重开的票(89)passenger manifest 旅客名单(90)wheelchair 轮椅(91)ground staff 地勤(92)take off 起飞(93)live vest救生衣(94)non-stop flight 直飞班机(95) immigration card 入境表格(96)terminal航空站(97)hijack 劫机(98)demonstration 示范(99)evacuate 疏散(100)traffic congestion 航路拥挤before take-off起飞前1. morning, madam（sir）. Welcome board!早上好，女士（先生）。
航空常用英语
空乘常用英语乘客与飞机工作人员international passenger 国际旅客domestic passenger 国内旅客connecting passenger 转机旅客transit passenger 过境旅客stand-by 候补旅客no-show 误机者unaccompanied passenger 无人陪伴儿童handicapped passenger 残疾旅客departing passenger 出港旅客arriving passenger 进港旅客flight crew 机组人员captain 机长pilot 飞行员copilot 副驾驶员flight engineer 飞行机械师stewardess/cabin attendant/air hostess 女乘务员/空中小姐steward 男乘务员purser/chief attendant 乘务长chief purser 主任乘务长air crew 空勤人员ground crew 地勤人员ground service staff 地面服务人员navigtor 领航员Main Facilities in the Airport机场主要设备aerodrome/airport 飞机场alternate airfield 备用机场control tower 管制塔台hangar 机库fuel farm 油库emergency service 急救站localizer 航向信标台/定位信标weather office 气象站runway 跑道taxiway 滑行道parking bay 停车位置maintenance area 维修区terminal departure building 机场大厦/候机楼international departure building 国际航班出港大厦seeing-off deck 送客台domestic departure lobby 国内线出港候机厅coffee shop 咖啡室special waiting room 特别休息室quarantine 检疫Customs 海关emigration control 出境检查snack bar 快餐部automatic door 自动出入门arrival lounge 到达大厅departure lounge 离港大厅transit lounge 过站大厅telephone/telegram/fax room 电话/电报/传真间stand-by ticket counter 补票处flight inＦＯＲＭation board 航班显示板check-in counter 办理登机手续柜台transfer correspondence 中转柜台carousel 旋转行李传送带public address 广播室dispatch office 签派室police office 机场公安局（警察局）boby temperature scanner 体温检测仪medical centre 医疗中心escalator 自动扶梯elevator （升降式）电梯moving/automatic walkway 自动步道air bridge 登机廊桥airport fire service 机场消防队catering department 配餐供应部门duty-free shop 免税商店airtel/airport hotel 机场宾馆VIP room 贵宾室main lobby 主厅freight building/cargo centre 货运大厦/货运中心security centre 保安中心imports shop 进口商品店entrance 入口passenger route 旅客通道boarding gate No.18 第18号登机桥bosrding gate besides No.16 第16号以外登机桥inＦＯＲＭation counter/office 问询处lavatory 卫生间international arrival building 国际航班到达大厦taxi stand 出租汽车站demestic connection counter 国内线联运柜台exit 出口hotel and limousine service 旅馆及机场交通服务处limousine stand 机场交通车站waiting room 休息室exchange and tax payment 兑换及付税Customs personnel 海关人员Customs inspection counter 海关检查柜台baggage claim area 行李认领区immigration control 入境检查plant quarantine 植物检疫animal quarantine 动物检疫connection counter 联运柜台arrival lobby 入境旅客休息室security counter 安检柜台security check station 安全检查站A passenger doesn“t take the seat assigned him.）S:Excuse me，sir.May I see your boarding pass?P1:According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this morning，I“ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near thelavatory.Would it be possible for me to sit here?S:I appreciate your problem.But you should be seated in the assigned seat，in order to ensure proper weight and balance for the aircraft when it takes off.Would you please go back to your assigned seat for the time being?After it takes off，you may return to this seat.p1:OK，I see....p2:Excuse me，Miss.Do you mind if I ask you a question? S:Go ahead.P2:The man over there is a friend of mine.I wonder if I could sit next to him.S:Well.Let me try to talk with the girl beside him to change the seat with you.Follow me ，please.May I trouble you，Miss?The man over there woule like to sit together with the passenger here.Would you be kind enough to chenge to another seat?P3:OK，no problem.S:Thank you，Miss.p2:Thanks a lot.S:You“re **.1、Would you like to read these news papers or magazines?您想看这些报纸或杂志吗?2、Would you like anything to drink first?您想先喝点什么?3、Here is today““s menu．what would you like to have? 这是今天的菜单，你想吃些什么?4、Thank you for waiting sir．Here you are．Anything more? 谢谢，让您久等了。
空乘常用英语
空乘常用英语：乘客与飞机工作人员international passenger 国际旅客domestic passenger 国旅客connecting passenger 转机旅客transit passenger 过境旅客stand-by 候补旅客no-show 误机者unaccompanied passenger 无人陪伴儿童handicapped passenger 残疾旅客departing passenger 出港旅客arriving passenger 进港旅客flight crew 机组人员captain 机长pilot 飞行员copilot 副驾驶员flight engineer 飞行机械师stewardesscabin attendantair hostess 女乘务员空中小姐steward 男乘务员purserchief attendant 乘务长chief purser 主任乘务长air crew 空勤人员ground crew 地勤人员ground service staff 地面服务人员navigtor 领航员Main Facilities in the Airport机场主要设备aerodromeairport 飞机场alternate airfield 备用机场control tower 管制塔台hangar 机库fuel farm 油库emergency service 急救站localizer 航向信标台定位信标weather office 气象站runway 跑道taxiway 滑行道parking bay 停车位置maintenance area 维修区terminal departure building 机场大厦候机楼international departure building 国际航班出港大厦seeing-off deck 送客台domestic departure lobby 国线出港候机厅coffee shop 咖啡室special waiting room 特别休息室quarantine 检疫Customs 海关emigration control 出境检查snack bar 快餐部automatic door 自动出入门arrival lounge 到达大厅departure lounge 离港大厅transit lounge 过站大厅telephonetelegramfax room 电报传真间stand-by ticket counter 补票处flight inＦＯＲＭation board 航班显示板check-in counter 办理登机手续柜台transfer correspondence 中转柜台carousel 旋转行传送带public address 广播室dispatch office 签派室police office 机场公安局（警察局）boby temperature scanner 体温检测仪medical centre 医疗中心escalator 自动扶梯elevator （升降式）电梯movingautomatic walkway 自动步道air bridge 登机廊桥airport fire service 机场消防队catering department 配餐供应部门duty-free shop 免税商店airtelairport hotel 机场宾馆VIP room 贵宾室main lobby 主厅freight buildingcargo centre 货运大厦货运中心security centre 保安中心imports shop 进口商品店entrance 入口passenger route 旅客通道boarding gate No.18 第18号登机桥bosrding gate besides No.16 第16号以外登机桥inＦＯＲＭation counteroffice 问询处lavatory 卫生间international arrival building 国际航班到达大厦taxi stand 出租汽车站demestic connection counter 国线联运柜台hotel and limousine service 旅馆及机场交通服务处limousine stand 机场交通车站waiting room 休息室exchange and tax payment 兑换及付税Customs personnel 海关人员Customs inspection counter 海关检查柜台baggage claim area 行认领区immigration control 入境检查plant quarantine 植物检疫animal quarantine 动物检疫connection counter 联运柜台arrival lobby 入境旅客休息室security check station 安全检查站A passenger doesn“t take the seat assigned him.）SExcuse me，sir.May I see your boarding passP1According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this morning，I“ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near the lavatory.Would it be possible for me to sit hereSI appreciate your problem.But you should be seated in the assigned seat，in order to ensure proper weight and balance for the aircraft when it takes off.Would you please go back to your assigned seat for the time beingAfter it takes off，you may return to this seat.p1OK，I see....p2Excuse me，Miss.Do you mind if I ask you a questionSGo ahead.P2The man over there is a friend of mine.I wonder if I could sit next to him.SWell.Let me try to talk with the girl beside him to change the seat with you.Follow me ，please. May I trouble you，MissThe man over there woule like to sit together with the passenger here.Would you be kind enough to chenge to another seatP3OK，no problem.SThank you，Miss.p2Thanks a lot.SYou“re welcome.1、Would you like to read these news papers or magazines您想看这些报纸或杂志吗2、Would you like anything to drink first您想先喝点什么3、Here is today““s menu．what would you like to have这是今天的菜单，你想吃些什么4、Thank you for waiting sir．Here you are．Anything more，让您久等了。
航空常用英语
空乘常用英语乘客与飞机工作人员international passenger 国际旅客domestic passenger 国内旅客connecting passenger 转机旅客transit passenger 过境旅客stand-by 候补旅客no-show 误机者unaccompanied passenger 无人陪伴儿童handicapped passenger 残疾旅客departing passenger 出港旅客arriving passenger 进港旅客flight crew 机组人员captain 机长pilot 飞行员copilot 副驾驶员flight engineer 飞行机械师stewardess/cabin attendant/air hostess 女乘务员/xx steward 男乘务员purser/chief attendant 乘务长chief purser 主任乘务长air crew 空勤人员ground crew 地勤人员ground service staff 地面服务人员navigtor 领航员Main Facilities in the Airport机场主要设备aerodrome/airport 飞机场alternate airfield 备用机场control tower 管制xxhangar 机库fuel farm 油库emergency service 急救站localizer 航向信标台/定位信标weather office 气象站runway 跑道taxiway 滑行道parking bay 停车位置maintenance area xxterminal departure building 机场大厦/候机楼international departure building 国际航班出港大厦seeing-off deck 送客台domestic departure lobby 国内线出港候机厅coffee shop 咖啡室special waiting room 特别休息室quarantine 检疫Customs xxemigration control 出境检查snack bar 快餐部automatic door 自动出入门arrival lounge 到达大厅departure lounge xx大厅transit lounge 过站大厅telephone/telegram/fax room 电话/电报/传真间stand-by ticket counter 补票处flight inＦＯＲＭation board 航班显示板check-in counter 办理登机手续柜台transfer correspondence 中转柜台carousel 旋转行李传送带public address 广播室dispatch office 签派室police office 机场公安局（警察局）boby temperature scanner 体温检测仪medical centre 医疗中心escalator 自动扶梯elevator （升降式）电梯moving/automatic walkway 自动步道air bridge 登机xxairport fire service 机场消防队catering department 配餐供应部门duty-free shop 免税商店airtel/airport hotel 机场宾馆VIP room 贵宾室main lobby 主厅freight building/cargo centre 货运大厦/货运中心security centre 保安中心imports shop 进口商品店entrance xxpassenger route 旅客通道boarding gate No.18 第18号登机桥bosrding gate besides No.16 第16号以外登机桥inＦＯＲＭation counter/office 问询处lavatory 卫生间international arrival building 国际航班到达大厦taxi stand 出租汽车站demestic connection counter 国内线联运柜台exit 出口hotel and limousine service 旅馆及机场交通服务处limousine stand 机场交通车站waiting room 休息室exchange and tax payment 兑换及付税Customs personnel xx人员Customs inspection counter xx检查柜台baggage claim area 行李认领区immigration control 入境检查plant quarantine 植物检疫animal quarantine 动物检疫connection counter 联运柜台arrival lobby 入境旅客休息室security counter 安检柜台security check station 安全检查站A passenger doesn“t take the seat assigned him.）S:Excuse me，sir.May I see your boarding pass?P1:According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this morning，I“ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near the lavatory.Would it be possible for me to sit here?S:I appreciate your problem.But you should be seated in the assigned seat，in order to ensure proper weight and balance for the aircraft when it takes off.Would you please go back to your assigned seat for the time being?After it takes off，you may return to this seat.p1:OK，I see....p2:Excuse me，Miss.Do you mind if I ask you a question? S:Go ahead.P2:The man over there is a friend of mine.I wonder if I could sit next to him.S:Well.Let me try to talk with the girl beside him to change the seat with you.Follow me ，please.May I trouble you，Miss?The man over there woule like to sit together with the passenger here.Would you be kind enough to chenge to another seat?P3:OK，no problem.S:Thank you，Miss.p2:Thanks a lot.S:You“re **.1、Would you like to read these news papers or magazines?您想看这些报纸或杂志吗?2、Would you like anything to drink first?您想先喝点什么?3、Here is today““s menu．what would you like to have? 这是今天的菜单，你想吃些什么?4、Thank you for waiting sir．Here you are．Anything more? xx，让您久等了。
空乘常用英语
空乘词汇(1)aircraft 飞机飞行器(2) belly机腹(3)nose gear鼻轮(4) retractable landing gear 伸缩起落架(5)rudder 尾舵(6)propeller 推进器(7)wing 机翼8)fuel 油料(9)tank 油箱(10) radar 雷达(11) fuselage 机身(12)break-in area 逃生窗13)undercarriage bay 货舱(14)air brake 煞车(15)panel 仪表板(16)flight deck(cockpit) 前舱(17)galley 厨房(18)seat belt安全带(19)slide 充气滑梯(逃生用)(20)survival kit(first aid kit) 救生品(21)water extinguisher 灭火器(22)dry chemical extinguisher 乾粉灭火器(23)latch 门闩(24)tray table 餐桌(25)smoke hood 防烟面罩(26)waste bin 垃圾桶。
(27)grab handle 扶手(28) sink 水槽(29)observers seat 观察位(前舱)(30)telescopic viewer 门孔(31)soap dispenser 给皂器(32)bassinet 婴幼儿睡床(33)ditching水上迫降(34)water evacuation 水上逃生(35)land evacuation 陆上逃生(36)axe 斧头(在驾驶舱)(37)trolley/trolly 餐车(38)torch 手电筒(39)armrest 扶手(40)reading light阅读灯(41)call button呼叫钮(42)air traffic control 航路管制(43)control tower 塔台(44)operation & dispatcher 签派员(45)cruise 平航(46) runway 跑道(47)taxiway 滑行道(48) 国际日线(49)time zone 时区(50)estimated time of arrival (ETA)预计到达时间(51) estimated time of departure (ETD)预计起飞时间(52)apron围裙(53)jet lag 飞机时差症(54)tail wind 顺风(55)head wind 逆风(56)passenger bridge 空桥(57)crew 机组员(58)infant 婴儿(59)unaccompanied minor(UM)没有家长同行的小孩;(60)briefing 任务提示 (61)home base 基地(62)pilot(captain) 机长(63)co-pilot(first officer)副机长(64)clear air turbulence 晴空乱流(65)air current气流(66)non-endorsable 禁止转让(票)(67)stand-by 地面待命(68)stop-over 中站停留(69)layover 外站过夜(70)refueling stop 加油停留(71)transit passenger 转机旅客(72)waiting lounge 候机室(73)baggage inspection 行李检验(74)hand baggage 手提行李(75)unaccompanied baggage 托运行李(76)custom 海关(77)quarantine 检疫(78)immigration 移民局(79)baggage tag 行李签?(80)connection 班机接驳(81)destination目的地(82)free baggage allowance 行李重量限制(83)general declaration 舱单(84)load factor 载客率(85)on time performance 准(86)LOST-N-FOUND (lost and found)失物招领(87)confirmation 确定(88)reissued ticket 重开的票(89)passenger manifest 旅客名单(90)wheelchair 轮椅(91)ground staff 地勤(92)take off 起飞(93)live vest救生衣(94)non-stop flight 直飞班机(95) immigration card 入境表格(96)terminal航空站(97)hijack 劫机(98)demonstration 示范(99)evacuate 疏散(100)traffic congestion 航路拥挤before take-off起飞前1. morning, madam（sir）. Welcome board!早上好，女士（先生）。
民航乘务英语口语
以下是一些民航乘务英语口语的例子：1. 问候和欢迎：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- Thank you for choosing our airline.（感谢选择我们的航空公司。
）2. 安全说明：- Please fasten your seatbelt.（请系好安全带。
）- In case of emergency, oxygen masks will drop from the overhead compartments.（发生紧急情况时，氧气面罩会从头顶的行李仓掉下来。
）- Your life jacket is located under your seat.（您的救生衣放在座位下方。
）- The emergency exits are located at the front, middle, and rear of the aircraft.（紧急出口位于飞机的前部、中部和后部。
）3. 提供服务：- Can I get you anything to drink?（需要给您倒点什么喝吗？）- Would you like a blanket or pillow?（您需要毯子或枕头吗？）- Are you ready to order your meal?（您准备好点餐了吗？）- How can I assist you?（我可以帮您什么忙？）4. 飞行信息：- We are currently cruising at an altitude of 35,000 feet.（我们目前正在飞行，飞行高度为35,000英尺。
）- We will be landing in approximately 30 minutes.（预计将在大约30分钟后降落。
空乘常用英语
空乘常用英语空乘常用英语相关词汇乘客与飞机工作人员international passenger 国际旅客domestic passenger 国内旅客connecting passenger 转机旅客transit passenger 过境旅客stand-by 候补旅客no-show 误机者unaccompanied passenger 无人陪伴儿童handicapped passenger 残疾旅客departing passenger 出港旅客arriving passenger 进港旅客flight crew 机组人员captain 机长pilot 飞行员copilot 副驾驶员steward 男乘务员purser/chief attendant 乘务长chief purser 主任乘务长air crew 空勤人员ground crew 地勤人员ground service staff 地面服务人员navigtor 领航员flight engineer 飞行机械师stewardess/cabin attendant/air hostess 女乘务员/空中小姐机场主要设备aerodrome/airport 飞机场alternate airfield 备用机场control tower 管制塔台hangar 机库fuel farm 油库emergency service 急救站localizer 航向信标台/定位信标weather office 气象站runway 跑道taxiway 滑行道parking bay 停车位置maintenance area 维修区seeing-off deck 送客台domestic departure lobby 国内线出港候机厅coffee shop 咖啡室special waiting room 特别休息室quarantine 检疫Customs 海关emigration control 出境检查snack bar 快餐部automatic door 自动出入门arrival lounge 到达大厅departure lounge 离港大厅transit lounge 过站大厅flight information board 航班显示板check-in counter 办理登机手续柜台transfer correspondence 中转柜台carousel 旋转行李传送带public address 广播室dispatch office 签派室police office 机场公安局（警察局）boby temperature scanner 体温检测仪medical centre 医疗中心escalator 自动扶梯elevator （升降式）电梯moving/automatic walkway 自动步道air bridge 登机廊桥airport fire service 机场消防队catering department 配餐供应部门duty-free shop 免税商店airtel/airport hotel 机场宾馆VIP room 贵宾室main lobby 主厅security centre 保安中心imports shop 进口商品店waiting room 休息室entrance 入口passenger route 旅客通道taxi stand 出租汽车站lavatory 卫生间exit 出口immigration control 入境检查plant quarantine 植物检疫Customs personnel 海关人员animal quarantine 动物检疫connection counter 联运柜台arrival lobby 入境旅客休息室security counter 安检柜台exchange and tax payment 兑换及付税Customs inspection counter 海关检查柜台baggage claim area 行李认领区telephone/telegram/fax room 电话/电报/传真间security check station 安全检查站stand-by ticket counter 补票处terminal departure building 机场大厦/候机楼international departure building 国际航班出港大厦freight building/cargo centre 货运大厦/货运中心boarding gate No.18 第18号登机桥bosrding gate besides No.16 第16号以外登机桥information counter/office 问询处international arrival building 国际航班到达大厦demestic connection counter 国内线联运柜台hotel and limousine service 旅馆及机场交通服务处limousine stand 机场交通车站Before take-off起飞前/登机后1. Morning, madam（sir）. welcome board!早上好，女士（先生）。
空姐空乘常用语英语词汇和句子
常用空乘词汇：boarding check 登机牌plane ticket 飞机票ramp 扶梯first class 头等舱conomy class,tourist class 经济舱air route,air line 航线to take off,take－off 起飞landing 着陆International Flight 国际班机Domestic Flight 国内班机常用空乘句子：Morning,madam(Sir).Welcome board!早上好，女士(先生)。
欢迎登机!May I see your boarding pass?请出示您的登机牌。
You should take your assigned seat,for the plane must keep its balance when it takes off.为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
Follow me, please. Your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。
Excuse me for a second, I’ll check.请稍等一下，我查查看。
The plane is about to take off. Please don”t walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。
We are sorry to imform you that our flight will be delayed due to the unfavourable weather conditions at this airport.We have to wait till the weather gets better.对不起，由于本机场天气状况不好，我们的航班将被延误。
我们要等到天气条件好转才能起飞。
空乘常用英语
1、would you like to read these news papers or magazines? 您想瞧这些报纸或杂志不?2、would you like anything to drink first?您想先喝点什么?3、here is today''s menu.what would you like to have?这就是今天的菜单,您想吃些什么?4、thank you for waiting sir.here you are.anything more? 谢谢,让您久等了。
这就是您的饭与咖啡,还要点什么?5、how about the sweet?甜食要不要?6、may i clear up your table now?现在可以收拾您的桌子不?7、are you going to study there or just for sight seeing?您就是去学习还就是只去旅游?8、the flight has been delayed because of bad weather.由于天气恶劣,航班已经延误。
9、we can''t take off because the airport is closed due to poor visibility、由于低能见度,机场关闭,我们不能起飞。
10、our plane is bumping hard.please keep your seat belt fastened。
我们的飞机颠簸得厉害,请系好安全带。
before take-off起飞前1、morning, madam(sir)、welcome board!早上好,女士(先生)。
欢迎登机！2、may i introduce myself, i''m ___, the chief purser ofthis flight、请允许自我介绍。
民航英语常用词汇
Check-In登机手续1. Ticket机票2. Ticket Counter票务柜台3. Ticket Agent票务员4. Suitcase旅行箱5. Arrival and Departure Monitor 班机抵达/出发时间显示屏补充：Self-Service Check-In自助办理登机手续Security安全检查6. Security Checkpoint安全检查关口7. Metal Detector金属物品探测器8. Security Officer安保员9. X-ray MachineX光检测仪10. Carry-on Bag随身行李登机口The Gate11. Check-in Counter验票处12. Boarding Pass登机证13. Gate登机口14. Boarding Area登机区Baggage Claim; Luggage Claim; Baggage Reclaim行李领取15. Baggage Claim Area行李领取区16. Baggage Carousel行李传送带/行李转盘17. Baggage行李18. Baggage Cart/Luggage Cart行李推车19. Luggage Carrier行李小拖车20. Garment Bag西装袋21. Luggage Check; Luggage Label行李牌补充：Luggage Voucher1行李票Customs and Immigration海关及出入境检查22. Customs海关23. Customs Officer海关工作人员24. Customs Declaration Form 海关申报表25. Immigration出入境检查26. Immigration Officer出入境检查员27. Passport护照28. Visa签证补充：Customs Control海关检查Goods to Declare报关Frontier Inspection边防检查Quarantine检疫International Airport国际机场Domestic Airport国内机场International Departures国际航班出港International Arrivals国际航班到达Domestic Departures国内航班出港Domestic Arrivals国内航班到达Airport Terminal机场航站楼Transfers中转Transfer Passengers中转旅客Transfer Correspondence中转处Transit过境Waiting Room休息室Visitor Lounge客人休息室VIP Room贵宾室Coffee Shop咖啡厅Duty-Free Shop免税店Information Counter; Information Desk; Information Office; Inquiry Office问询处Taxi Pick-Up Point出租车乘车地点Shuttle Service Pick-up Point大客车乘车地点Ground Transportation地面交通Skytrain架空列车Currency Exchange货币兑换处Toilet; Lavatories; Rest Room厕所Occupied厕所有人Vacant厕所无人2。
空乘英语句
空乘英语句文稿归稿存档编号：[KKUY-KKIO69-客舱英语常用语一、常用词组1.seat belt安全带2.water extinguisher 灭火器3.dry chemical extinguisher 干粉灭火器4.tray table 餐桌5.waste bin 垃圾桶6.trolly 餐车7.torch 手电筒8.armrest 扶手9.estimated time of arrival (ETA)预计到达时间10.estimated time of departure (ETD)预计起飞时间11.apron围裙12.tail wind 顺风13.head wind 逆风14.infant 婴儿15.unaccompanied minor(UM)没有家长同行ㄉ小孩16.briefing 任务提示17.transit passenger 转机旅客18.waiting lounge 候机室19.baggage inspection 行李检验20.hand baggage 手提行李21.umaccompanied baggage 托运行李22.custom 海关23. quarantine 检疫24.immigration 移民局25.baggage tag 行李签26.connection 班机接驳27. destination 目的地28.free baggage allowance 行李重量限制29.load factor 载客率30.on time performance 准点率31. LOST-N-FOUND 失物招领32.confirmation 确定33.reissued ticket 重开的票34.passenger manifest 旅客名单35.wheelchair 轮椅36.ground staff 地勤37.live vest救生衣38.non-stop flight 直飞班机39.immigration card 入境表格40.demonstration 示范41.evacuate 疏散42.traffic congestion 航路拥挤43.二、正常程序Regular Process1. 登船 Boarding1.1欢迎Greetings1.早上好，女士（先生）。
航空常用英语
空乘常用英语乘客与飞机工作人员internationalpassenger国际旅客domesticpassenger国内旅客connectingpassenger转机旅客transitpassenger过境旅客stand-by候补旅客no-show误机者unaccompaniedpassenger无人陪伴儿童handicappedpassenger残疾旅客departingpassenger出港旅客arrivingpassenger进港旅客flightcrew机组人员captain机长pilot飞行员copilot副驾驶员flightengineer飞行机械师stewardess/cabinattendant/airhostess女乘务员/空中小姐steward男乘务员purser/chiefattendant乘务长chiefpurser主任乘务长aircrew空勤人员groundcrew地勤人员groundservicestaff地面服务人员navigtor领航员MainFacilitiesintheAirport机场主要设备aerodrome/airport飞机场alternateairfield备用机场controltower管制塔台hangar机库fuelfarm油库emergencyservice急救站localizer航向信标台/定位信标weatheroffice气象站runway跑道taxiway滑行道parkingbay停车位置maintenancearea维修区terminaldeparturebuilding机场大厦/候机楼internationaldeparturebuilding国际航班出港大厦seeing-offdeck送客台domesticdeparturelobby国内线出港候机厅coffeeshop咖啡室specialwaitingroom特别休息室quarantine检疫Customs海关emigrationcontrol出境检查snackbar快餐部automaticdoor自动出入门arrivallounge到达大厅departurelounge离港大厅transitlounge过站大厅telephone/telegram/faxroom电话/电报/传真间stand-byticketcounter补票处flightinＦＯＲＭationboard航班显示板check-incounter办理登机手续柜台transfercorrespondence中转柜台carousel旋转行李传送带publicaddress广播室dispatchoffice签派室policeoffice机场公安局（警察局）bobytemperaturescanner体温检测仪medicalcentre医疗中心escalator自动扶梯elevator（升降式）电梯moving/automaticwalkway自动步道airbridge登机廊桥airportfireservice机场消防队cateringdepartment配餐供应部门duty-freeshop免税商店airtel/airporthotel机场宾馆VIProom贵宾室mainlobby主厅freightbuilding/cargocentre货运大厦/货运中心securitycentre保安中心importsshop进口商品店entrance入口passengerroute旅客通道boardinggateNo.18第18号登机桥bosrdinggatebesidesNo.16第16号以外登机桥inＦＯＲＭationcounter/office问询处lavatory卫生间internationalarrivalbuilding国际航班到达大厦taxistand出租汽车站demesticconnectioncounter国内线联运柜台exit出口hotelandlimousineservice旅馆及机场交通服务处limousinestand机场交通车站waitingroom休息室exchangeandtaxpayment兑换及付税Customspersonnel海关人员Customsinspectioncounter海关检查柜台baggageclaimarea行李认领区immigrationcontrol入境检查plantquarantine植物检疫animalquarantine动物检疫connectioncounter联运柜台arrivallobby入境旅客休息室securitycounter安检柜台securitycheckstation安全检查站Apassengerdoesn“ttaketheseatassignedhim.）S:Excuseme，sir.MayIseeyourboardingpassP1:Accordingtomyseatnumber.IthinkmaybeIoughttobesea tedinthemiddleofthecabin.ButsinceIgotupthismorning，I“vegotaslightheadache，andmystomachfeelsalittleupset.SoIwanttotakeaseatnea rthelavatory.WoulditbepossibleformetosithereS:Iappreciateyourproblem.Butyoushouldbeseatedinthea ssignedseat，inordertoensureproperweightandbalancefortheaircraft whenittakesoff.Wouldyoupleasegobacktoyourassignedse atforthetimebeingAfterittakesoff，youmayreturntothisseat.p1:OK，Isee....p2:Excuseme，Miss.DoyoumindifIaskyouaquestionS:Goahead.P2:Themanoverthereisafriendofmine.IwonderifIcouldsi tnexttohim.S:Well.Letmetrytotalkwiththegirlbesidehimtochangeth eseatwithyou.Followme，please.MayItroubleyou，MissThemanovertherewouleliketosittogetherwiththepas sengerhere.Wouldyoubekindenoughtochengetoanothersea tP3:OK，noproblem.S:Thankyou，Miss.p2:Thanksalot.S:You“re**.1、Wouldyouliketoreadthesenewspapersormagazines您想看这些报纸或杂志吗2、Wouldyoulikeanythingtodrinkfirst您想先喝点什么3、Hereistoday““smenu．whatwouldyouliketohave这是今天的菜单，你想吃些什么4、Thankyouforwaitingsir．Hereyouare．Anythingmore 谢谢，让您久等了。
空乘常用英语
空乘词汇(1）aircraft 飞机飞行器（2） belly机腹 (3)nose gear鼻轮(4) retractable landing gear 伸缩起落架（5)rudder 尾舵 (6）propeller 推进器(7）wing 机翼 8）fuel 油料(9)tank 油箱（10） radar 雷达（11） fuselage 机身（12)break-in area 逃生窗 13）undercarriage bay 货舱（14）air brake 煞车 (15)panel 仪表板（16）flight deck（cockpit）前舱（17）galley 厨房 (18）seat belt安全带（19)slide 充气滑梯(逃生用）(20)survival kit(first aid kit）救生品(21）water extinguisher 灭火器（22）dry chemical extinguisher 乾粉灭火器（23)latch 门闩 (24）tray table 餐桌(25)smoke hood 防烟面罩（26）waste bin 垃圾桶（27)grab handle 扶手（28) sink 水槽（29）observers seat 观察位(前舱） (30）telescopic viewer 门孔（31）soap dispenser 给皂器（32)bassinet婴幼儿睡床(33）ditching水上迫降（34）water evacuation 水上逃生 (35)land evacuation 陆上逃生（36）axe 斧头(在驾驶舱)（37）trolley/trolly 餐车(38)torch 手电筒（39)armrest 扶手（40）reading light阅读灯(41）call button呼叫钮（42)air traffic control 航路管制(43)control tower 塔台 (44)operation ＆dispatcher 签派员 (45）cruise 平航（46） runway 跑道(47)taxiway 滑行道（48）I.D.L 国际日线(49)time zone 时区（50）estimated time of arrival (ETA)预计到达时间（51) estimated time of departure (ETD)预计起飞时间(52）apron围裙（53）jet lag 飞机时差症（54）tail wind 顺风（55）head wind 逆风(56)passenger bridge 空桥(57)crew 机组员(58)infant 婴儿(59)unaccompanied minor（UM)没有家长同行的小孩（60)briefing 任务提示（61）home base 基地（62）pilot(captain）机长（63)co—pilot(first officer)副机长(64）clear air turbulence 晴空乱流 (65）air current气流 (66）non—endorsable 禁止转让(票）(67）stand-by 地面待命（68）stop-over 中站停留（69）layover 外站过夜（70）refueling stop 加油停留（71)transit passenger 转机旅客(72)waiting lounge 候机室（73）baggage inspection 行李检验(74）hand baggage 手提行李（75)unaccompanied baggage 托运行李(76)custom 海关 (77）quarantine 检疫(78）immigration 移民局(79)baggage tag 行李签（80）connection 班机接驳（81)destination 目的地（82)free baggage allowance 行李重量限制(83）general declaration 舱单 (84）load factor 载客率（85)on time performance 准（86)LOST—N-FOUND （lost and found)失物招领（87)confirmation 确定（88)reissued ticket 重开的票(89)passenger manifest 旅客名单(90)wheelchair 轮椅 (91)ground staff 地勤（92）take off 起飞（93）live vest救生衣(94)non-stop flight 直飞班机（95）immigration card 入境表格（96)terminal航空站（97)hijack 劫机(98)demonstration 示范(99)evacuate 疏散（100)traffic congestion 航路拥挤before take—off起飞前1。
航空服务常用英语
卫星楼 satellite⼊⼝ in出⼝ exit ; out; way out进站（进港。
到达）arrivals不需报关 noting to declare海关 customs登机⼝ gate; departure gate候机室 departure lounge航班号 FLT No(flight number)来⾃。
arriving from前往… departure to预计时间 scheduled time实际时间 actual time已降落 landed起飞时间 departure time延误 delayed登机 boarding由此乘电梯前往登机 stairs and lifts to departures 迎宾处 greeting arriving由此上楼 up; upstairs由此下楼 down; downstairs银⾏ bank货币兑换处 money exchange; currency exchange 订旅馆 hotel reservation⾏李暂存箱 luggage locker出站（出港。
离开） departures登机⼿续办理 check-in登机牌 boarding pass(card)护照检查处passport control immigration⾏李领取处 luggage claim ;baggage claim国际航班旅客 international passengers中转 transfers中转旅客 transfer passengers中转处 transfer correspondence过境 transit报关物品 goods to declare贵宾室 V.I.P room购票处 ticket office付款处 cash出租车乘车点 Taxi pick-up point⼤轿车乘车点 coach pick-u point航空公司汽车服务处 airline coach service 租车处（旅客⾃⼰驾车） car hire公共汽车 bus; coach service公⽤电话 public phone; telephone厕所 toilet; W.C; lavatories; rest room男厕 men’s; gent’s; gentlemen’s⼥厕 women’s; lady’s餐厅 restaurant酒吧 bar咖啡馆 coffee shop; café免税店 duty-free shop邮局 post office出售⽕车票 rail ticket旅⾏安排 tour arrangement⾏李牌 luggage tag国际航班 International Flight班机号码 Flight Number来回机票 Round-Trip Ticket商务客舱 Business Class国内班机 Domestic Flight单程机票 One-way Ticket头等舱 First Class经济舱 Economy Class使⽤中 Occupied盥洗室 lavatory⽆⼈ vacant⼥空服员 Stewardess男空服员 steward海关申报处 customs service area货币申报 currency declaration观光 sight-seeing托运的⾏李 checked baggage⾏李领取处 baggage claim area随⾝⾏李 carry-on baggage⾏李推车 luggage cart外币兑换店 currency exchange shop汇率 exchange rate旅⾏⽀票 traveler’s check Dialogue飞机票（指限定条件） endorsement/restrictions旅客姓名 name of passenger起点城市 from起飞⽇期 date起飞时间 time订座情况 status机票确认 ticket confirm登机⼝ gate前往城市 to乘运⼈（公司） carrier航班号 flight no.座舱等级 class(fare basis)机号 plane No. 机座号 seat No.吸烟坐位 smoking seat⾮吸烟席 non-smoking seat机场费 airport fee国际机场 international airport国内机场 domestic airport机场候机楼 airport terminal国际候机楼 international terminal国际航班出港 international departure国内航班出站 domestic departure1.请求对⽅再说⼀次 Could u please repeat that?2.我要订9⽉15号到纽约的班机。
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1、would you like to read these news papers or magazines? 您想看这些报纸或杂志吗?2、would you like anything to drink first?您想先喝点什么?3、here is today''s menu．what would you like to have?这是今天的菜单，你想吃些什么?4、thank you for waiting sir．here you are．anything more? 谢谢，让您久等了。
这是您的饭和咖啡，还要点什么?5、how about the sweet?甜食要不要?6、may i clear up your table now?现在可以收拾您的桌子吗?7、are you going to study there or just for sight seeing?你是去学习还是只去旅游?8、the flight has been delayed because of bad weather．由于天气恶劣，航班已经延误。
9、we can''t take off because the airport is closed due to poor visibility. 由于低能见度，机场关闭，我们不能起飞。
10、our plane is bumping hard．please keep your seat belt fastened。
我们的飞机颠簸得厉害，请系好安全带。
before take-off起飞前1. morning, madam（sir）. welcome board!早上好，女士（先生）。
欢迎登机！2. may i introduce myself, i''m ___, the chief purser ofthis flight.请允许自我介绍。
我叫___，本次航班的乘主任务长。
3. morning, sir. welcome aboard. business class or economy?早上好，先生。
欢迎登机。
坐公务还是经济舱？4. follow me, please. your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。
5. an aisle seat on the left side ------ here you are, sir.是左边靠走廊座位------这是您的座位。
6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。
7. excuse me for a second, i’ll check.请稍等一下，我查查看。
8. the plane is about to take off. please don''t walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。
9. you know the weather in hongkong is not so good. it has been delayed. 你知道香港的天气不太好，飞机延误了。
10. air china flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。
11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40离开东京直飞回北京。
12. you’re flying economy class. is that right?您是坐经济舱，对吗？emergency situation紧急情况1. fasten your seat belts immediately. the plane will make an emergency landing because of the suddenbreakdown of an engine.马上系好安全带。
由于飞机发动机出现故障，将做紧急迫降。
2. don''t panic!不要惊慌。
3. our captain has confidence to land safely. all the crew members of this flight are welltrained for this kind of situation. so please obey instructions from us.我们的机长完全有信心安全着陆。
我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。
4. take out the life vest under your seat and put it on!从座椅下拿出救生衣，穿上它！5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it bypulling down the red tab.请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。
6. put the mask over your face!戴上氧气面罩！7. bend your head between your knees!把你的头弯下来放在两膝之间！8. bend down and grab your ankles.弯下身来，抓住脚踝。
9. get the extinguisher.拿灭火器来！10. open seat belts. leave everything behind and come this way!解开安全带，别拿行李，朝这边走！11. this plane has eight emergency exits. please locate the exit nearest to you.本架飞机有八个安全门，请找到离你最近的那个门。
12. jump and slide down!跳滑下来！1. morning, madam（sir）. welcome board!早上好，女士（先生）。
欢迎登机！2. may i introduce myself, i''m ___, the chief purser ofthis flight.请允许自我介绍。
我叫___，本次航班的乘主任务长。
3. morning, sir. welcome aboard. business class or economy?早上好，先生。
欢迎登机。
坐公务还是经济舱？4. follow me, please. your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。
5. an aisle seat on the left side ------ here you are, sir.是左边靠走廊座位------这是您的座位。
6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。
7. excuse me for a second, i’ll check.请稍等一下，我查查看。
8. the plane is about to take off. please don''t walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。
9. you know the weather in hongkong is not so good. it has been delayed. 你知道香港的天气不太好，飞机延误了。
10. air china flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。
11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40离开东京直飞回北京。
12. you’re flying economy class. is that right?您是坐经济舱，对吗？（１）您好，欢迎。
Good morning (afternoon,evening) sir,welcome aboard.（２）是，对。
Yes, I see.（３）请。
Please.（４）是，马上就去。
Yes,I’m going away right now.（５）很报歉（对不起）。
I’m sorry.（６）让你久等了。
Thank you for waiting (sir)。
（７）是，马上给您拿来。
I’ll get one for you in just a moment.（８）打扰了（过意不去）。
Excuse me.（９）知道了（不知道）。
Yes, I know (No, I don’t know).（１０）是您叫我吗？Did you call me?（１１）不清楚，马上查询。
I’m not sure, I’ll check it.（１２）不客气。
It’s my pleasure.（１３）谢谢。
Thank you very much.（１４）托您的福。
Thanks to you.（１５）祝您旅途愉快。
I hope enjoy your flight1.请做一下自我介绍2.你为什么想当一名乘务员？3.你父母对你当乘务员怎么看？4.你从何时起想成为一名空中乘务员的？5.你想拿多少月薪？6.如果你被录用，你会与我们共事多久？7.如果乘客提议结伴旅行，你会怎么做？8.请你说一说学分达到平均分以上的原因？9.你以前做过兼职吗？10.你在学校生活期间的特殊活动是什么？11.学校生活给你印像最深的是什么？12.在上大学前你做什么？13.你打算在此工作多久？14.你对工作时间以外的超时工作怎么看？15.请说一说本人的职业观？16.你决意离职的动机是什么？17.你向其它公司申请了吗？18.你认为自己的英语实力如何？19.你有资格证和特殊技能吗？20.你认为自己的性格如何？21你的优点和缺点是什么？22.学生时代印象最深的是什么事？23.你喜欢什么俱乐部活动？24.你有学位吗？25.你的大学成绩如何？26.你最喜欢哪一课？27.你在大学的专业是什么？28.你毕业于哪一所高中（大学）？29.你理想中的女性形象应该如何？30.你认为自己的能力中具有竞争力的是什么？31.你最近关心什么？32.大学时做过什么活动？33.请说一说你所知道的鸡尾酒的种类34.你的英语水平如何？35.你在休息日做什么？36.做为社会的一员，你的梦想是什么？37.请谈一谈你对恋爱结婚和通过媒人介绍结婚的看法38今天心情如何？39.你的兴趣是什么？40.如果乘客晕机你该如何处理？41.你如何保持健康？42.放弃别的航空公司而要和我们一起工作的理由是什么？43.你是属于保守型的，还是属于自由奔放型的？44.迄今为止，什么事情给你留下了最深刻的印象？45.你做过兼职吗？46.如果孩子打扰乘客，你该如何去做？47.你对女性吸烟问题如何看？48.你有座右铭吗？49.你擅长社交吗？international passenger 国际旅客domestic passenger 国内旅客connecting passenger 转机旅客transit passenger 过境旅客stand-by 候补旅客no-show 误机者unaccompanied passenger 无人陪伴儿童handicapped passenger 残疾旅客departing passenger 出港旅客arriving passenger 进港旅客flight crew 机组人员captain 机长pilot 飞行员copilot 副驾驶员flight engineer 飞行机械师stewardess/cabin attendant/air hostess 女乘务员/空中小姐steward 男乘务员purser/chief attendant 乘务长chief purser 主任乘务长air crew 空勤人员ground crew 地勤人员ground service staff 地面服务人员navigtor 领航员Main Facilities in the Airport机场主要设备aerodrome/airport 飞机场alternate airfield 备用机场control tower 管制塔台hangar 机库fuel farm 油库emergency service 急救站localizer 航向信标台/定位信标weather office 气象站runway 跑道taxiway 滑行道parking bay 停车位置maintenance area 维修区terminal departure building 机场大厦/候机楼international departure building 国际航班出港大厦seeing-off deck 送客台domestic departure lobby 国内线出港候机厅coffee shop 咖啡室special waiting room 特别休息室quarantine 检疫Customs 海关emigration control 出境检查snack bar 快餐部automatic door 自动出入门arrival lounge 到达大厅departure lounge 离港大厅transit lounge 过站大厅telephone/telegram/fax room 电话/电报/传真间stand-by ticket counter 补票处flight inＦＯＲＭation board 航班显示板check-in counter 办理登机手续柜台transfer correspondence 中转柜台carousel 旋转行李传送带public address 广播室dispatch office 签派室police office 机场公安局（警察局）boby temperature scanner 体温检测仪medical centre 医疗中心escalator 自动扶梯elevator （升降式）电梯moving/automatic walkway 自动步道air bridge 登机廊桥airport fire service 机场消防队catering department 配餐供应部门duty-free shop 免税商店airtel/airport hotel 机场宾馆VIP room 贵宾室main lobby 主厅freight building/cargo centre 货运大厦/货运中心security centre 保安中心imports shop 进口商品店entrance 入口passenger route 旅客通道boarding gate No.18 第18号登机桥bosrding gate besides No.16 第16号以外登机桥inＦＯＲＭation counter/office 问询处lavatory 卫生间international arrival building 国际航班到达大厦taxi stand 出租汽车站demestic connection counter 国内线联运柜台exit 出口hotel and limousine service 旅馆及机场交通服务处limousine stand 机场交通车站waiting room 休息室exchange and tax payment 兑换及付税Customs personnel 海关人员Customs inspection counter 海关检查柜台baggage claim area 行李认领区immigration control 入境检查plant quarantine 植物检疫animal quarantine 动物检疫connection counter 联运柜台arrival lobby 入境旅客休息室security counter 安检柜台security check station 安全检查站S:Excuse me，sir.May I see your boarding pass?P1:According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this morning，I“ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near the lavatory.Would it be possible for me to sit here?S:I appreciate your problem.But you should be seated in the assigned seat，in order to ensure proper weight and balance for the aircraft when it takes off.Would you please go back to your assigned seat for the time being?After it takes off，you may return to this seat.p1:OK，I see....p2:Excuse me，Miss.Do you mind if I ask you a question?S:Go ahead.P2:The man over there is a friend of mine.I wonder if I could sit next to him.S:Well.Let me try to talk with the girl beside him to change the seat with you.Follow me ，please.May I trouble you，Miss?The man over there woule like to sit together with the passenger here.Would you be kind enough to chenge to another seat?P3:OK，no problem.S:Thank you，Miss.p2:Thanks a lot.S:You“re welcome.一个乘客没有按指定座位入座。