建立团队信任(英文版)

Report on Team trust ——Communication

Table of Contents

Executive Summary (1)

Backgrounds (2)

Finding (3)

1. Communication (3)

2. Communication Structure (3)

3. Communication Skills (3)

3.1 Communication barriers (4)

3.2 Effective Listening Skills (5)

3.3 Speaking (6)

3.4 Feedback (8)

Conclusion (9)

Reference (10)

Executive Summary

Developing, maintaining and improving the Team's trust and support of peers and colleagues, focusing on these aspects:

•Roles

•Tasks

•Supportive relationships

•Individual needs

•Contribution of others

•Interpersonal communication

•Cultural values

Most managers spend 75-90 per cent of their time in one of the four communication modes (writing, reading, speaking, listening), so you would think they’d be good at it. Yet poor communication is at the bottom of most misunderstandings and problems, minor and major. Whether face-to-face or in writing, it is important to be clear about your purpose. Then you can structure your information and present it clearly and persuasively. The better you will manage.()

Communication is one of the aspects of developing, maintaining and improving the Team’s trust, and support of peers and colleagues. This report is to introduce the importance of communication in the team through the structure of communication, communication skills/processes and some attention points.

Backgrounds

Michael Ridley is a qualified pathologist and has recently joined Pacific Pathology, a small privately-owned pathology laboratory in the city.

It is a well-equipped, forward-looking establishment which is growing each year. Its list of clients is impressive and ever-expanding. The firm is probably a bit understaffed, particularly in regard to support staff such as clerical and office personnel. The laboratory has the latest equipment but is a bit cramped.

Michael's duties involve analysing specimens according to a work schedule, recording the results and maintaining your work station clean and functioning.

Dr Langshaw is the owner/manager but he is seldom seen in the laboratory. He spends most of his time arranging contracts and finance.

The most senior pathologist, June Stanton, has a high standard of work. She is very meticulous, works long hours and expects others to have the same drive and diligence. The current work schedule is devised by June.

Michael will be required to work with the following people:

June: Aged 41, Female, British-born, married. She has been working here for 12 years, supervisor of laboratory section. Most of the time she will work with Michael in the same room, but she has her own office also. She has two children at school.

Stan: Aged 33, macho Male, Australian, divorced. Follows rugby league, he has been with the firm for five years. Do a Computer operator works in an office just off the laboratory.

Lu Chin: Aged 24, Female, born and trained in Hong Kong, unmarried. Eight months with this firm. Performs the same range of functions as Michael and works in the same room.

Tracy: Aged 19, Female, Australian. Two years with this firm as a records clerk and works in the office down the hall.

Bruce: Aged 47, Male, born in New Zealand, a self-declared 'gay'. Six years with this firm as

a nursing sister. Works out of the surgery or on calls and collects specimens for

analysis by laboratory staff.