团队内部冲突管理英文
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WHAT IS A GROUP?
❖ A group refers to two or more people who personally interact with each other in order to achieve a common goal.
TYPES OF GROUPS
❖ Informal groups:
An emotional closeness that exists among the group members, and its success depends on how well the group sticks together and acts as a single unit instead of as a group of individuals.
WHY JOIN GROUPS?
❖ Affiliation (security, belonging, friendship)
❖ Power (reassurance and support) ❖ Identity (awareness of personal
identity) ❖ Goal accomplishment (the more
❖ Conformity:
Group pressure forces its members to conform, or comply, with the norms established by the group.
CHARACTERISTICS OF GROUPS
❖ Cohesiveness:
3. Decide how to bring the hidden agenda to light.
TEAMWORK & TEAM-BUILDING ELEMENTS
1. A team is composed of two or more persons in the company, usually from different departments.
4. Its work is consistently superior in both quality and quantity.
TEAMWORK & TEAM-BUILDING ELEMENTS
5. Problems and conflicts within the team are addressed quickly and professionally.
6. The quality of decisions made by the team is high, and members share a sense of satisfaction in work accomplished.
TEAMWORK & TEAM-BUILDING ELEMENTS
2. The members are competent and knowledgeable in the way they carry out their dutie百度文库.
TEAMWORK & TEAM-BUILDING ELEMENTS
3. The team is constantly learning and growing; adapting itself to changing requirements and multiple goals.
deliberately formed by management for the purpose of attaining company goals.
CHARACTERISTICS OF GROUPS
❖ Norms:
A generally agreed-on standard of behavior that every group member is expected to follow.
HOW TO HANDLE HIDDEN AGENDAS
1. Realize a hidden agenda is a natural part of the group process because people have their own goals and needs.
2. Recognize that a hidden agenda might be present when the group is having difficulty in reaching its goals.
HIDDEN AGENDA ISSUES
❖ Hidden agendas:
Comprised of attitudes and feelings that an individual brings to the group. Hidden agendas represent what an individual or group wants, instead of what they say they want.
brainpower, the better)
GROUPTHINK ISSUES
❖ Groupthink:
The tendency of highly cohesive groups to lose their critical evaluative abilities and out of a desire for unanimity, often overlook realistic, meaningful alternatives as attitudes are formed and decisions are made.
arise spontaneously throughout all levels of the company and evolve out of employees’ needs for social interaction, friendship, and status.
❖ Formal groups:
❖ A group refers to two or more people who personally interact with each other in order to achieve a common goal.
TYPES OF GROUPS
❖ Informal groups:
An emotional closeness that exists among the group members, and its success depends on how well the group sticks together and acts as a single unit instead of as a group of individuals.
WHY JOIN GROUPS?
❖ Affiliation (security, belonging, friendship)
❖ Power (reassurance and support) ❖ Identity (awareness of personal
identity) ❖ Goal accomplishment (the more
❖ Conformity:
Group pressure forces its members to conform, or comply, with the norms established by the group.
CHARACTERISTICS OF GROUPS
❖ Cohesiveness:
3. Decide how to bring the hidden agenda to light.
TEAMWORK & TEAM-BUILDING ELEMENTS
1. A team is composed of two or more persons in the company, usually from different departments.
4. Its work is consistently superior in both quality and quantity.
TEAMWORK & TEAM-BUILDING ELEMENTS
5. Problems and conflicts within the team are addressed quickly and professionally.
6. The quality of decisions made by the team is high, and members share a sense of satisfaction in work accomplished.
TEAMWORK & TEAM-BUILDING ELEMENTS
2. The members are competent and knowledgeable in the way they carry out their dutie百度文库.
TEAMWORK & TEAM-BUILDING ELEMENTS
3. The team is constantly learning and growing; adapting itself to changing requirements and multiple goals.
deliberately formed by management for the purpose of attaining company goals.
CHARACTERISTICS OF GROUPS
❖ Norms:
A generally agreed-on standard of behavior that every group member is expected to follow.
HOW TO HANDLE HIDDEN AGENDAS
1. Realize a hidden agenda is a natural part of the group process because people have their own goals and needs.
2. Recognize that a hidden agenda might be present when the group is having difficulty in reaching its goals.
HIDDEN AGENDA ISSUES
❖ Hidden agendas:
Comprised of attitudes and feelings that an individual brings to the group. Hidden agendas represent what an individual or group wants, instead of what they say they want.
brainpower, the better)
GROUPTHINK ISSUES
❖ Groupthink:
The tendency of highly cohesive groups to lose their critical evaluative abilities and out of a desire for unanimity, often overlook realistic, meaningful alternatives as attitudes are formed and decisions are made.
arise spontaneously throughout all levels of the company and evolve out of employees’ needs for social interaction, friendship, and status.
❖ Formal groups: