2018-2019-接待常用的33招商务英语技巧-word范文 (7页)
【2018最新】商务谈判中的英语技巧分享-实用word文档 (4页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==商务谈判中的英语技巧分享以下是由小编为为大家推荐的商务谈判中的英语技巧，希望大家能够喜欢。
问一些有建设性的问题问一些有建设性的问题是成功协商议题的基石。
这是给了双方一个机会来表明双方各自在关键议题上的态度，例如目标及期望。
多问一些开放式的问题将可以尽早给予彼此阐述观点的机会。
例如，你可以这样问\"What are you hoping to achieve today?\"Recovering from offending someone克服对方敌对意识谈判中往往会遇到对方强烈的敌对意识，这时候你必须设法克服它。
通常的方法是接受对方的“排斥”，但将之转化为正面的作用。
你可以说\"If I seemed sharp a fewmomentsago,be assured that it was only due to mydetermination to make thiswork.\"Showing humility展现亲和力谈判是双方沟通的过程，所以必须避免陷于一连串的\"I’ m right,you’ re wrong\"的情形。
展现亲和力尊重那些对象，千万不要装做已有所有答案，请把一些议题的控制权让给别人你可以说\"That’ s more your area ofe xpertise than mine,so I’ d like to hear more.\"Recovering from negotiation breakdown让谈判“起死回生”当对方因愤怒、怨恨或不愿意聆听而使得双方关系濒临决裂的时候，要特别注意à回具有建设性的对谈。
承认错误并且展现诚意是让谈判起死回生的好办法。
接待常用的33招商务英语技巧
接待常用的33招商务英语技巧【接待常用的33招商务英语技巧】第1招妥善安排会面的约定当你计划到海外出差，顺道拜访客户时，必须先以书信通知对方。
出国以前再以传真、邮件或电话向对方确认访问的日期和目的。
如果是临时决定的拜访，也要通过对方的秘书安排，告诉她："I''d like to make an appointment with Mr. Lee."(我想和李先生约见一次。
)让对方对你的造访有所准备，才会有心情和你洽谈。
第2招向沟通对手表示善意与欢迎如果沟通是由你发起，提供对手一切的方便，能使沟通一开始便在友善和谐的气氛下进行。
尤其是当你的沟通对手是远道而来的，你热心地告知他："I will arrange everything."(我会安排一切。
)不但表现出你的诚意，也能使他在不必顾虑食宿等琐事的情况下，专心与你进行沟通。
第3招沟通进行中应避免干扰如果沟通的地点是在你的公司，那么请叮咛你的部属，勿在沟通过程中做不必要的干扰。
因为过份的干扰会影响沟通的意愿和热忱。
第4招遵守礼仪沟通时，仍然要遵守一般奉行的礼仪和保持良好的仪态，这样可以增加人们对你的好感，提高你的沟通效率。
此外，坐姿不良，在对手讲话时左顾右盼，都足以使人对体产生不良的印象，而减低与你洽谈的兴致。
第5招适时承认自己的过失如果你明显地犯了错，并且对别人造成或大或小的伤害，一句充满歉意的"I''m sorry. It''s my fault."(对不起，是我的错。
)通常能够获得对方的原谅。
就算他实在很懊恼，至少也能稍微缓和一下情绪。
做无谓的辩解，只能火上加油，扩大事端。
第6招抱怨不是无理取以激愤的语气向人抱怨某事，很可能令人心生反感，而使结果适得其反。
服务员上错了菜，旅馆女服务员忘了整理你的房间，送来的货物根本不是你订单上所指明的东西等情况，着实令人懊恼。
日常接待用语-商务英语
1.(1)询问访客身份：May I have your name, please?请问您贵姓？What company are you from?您是哪个公司的？Could you tell me what company you are representing?能告诉我您代表什么公司吗？(2)如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？(3)询问是否预约，来访目的Do you have an appointment?约好了吗？Would you give me your business card?请给我您的名片好吗？And can I ask what you wish to see him about?我能问一下您要见他有何事吗？(4)让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。
Would you please have a seat and wait for a few moments.请您坐下稍等片刻。
(5)给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)(6)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。
Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。
我去告诉他你已到。
Would you come this way, please?请随我这边来。
(7) 婉言拒绝客人来访：Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get in touch with you in the future. Would you leave your card?他想以后再和你联系。
商务英语来访客户接待口语练习
商务英语来访客户接待口语练习商家客户能大老远来拜访就代表着对公司或公司产品的重视, 所以一定要礼貌的表示感谢, 以表示你对他们的尊重。
首先感谢对方远道而来。
如果是正式的访问团, 你可以说:“It is an honor and privilege to receive a visit from such a distinguished group(能够接待各位贵宾的来访, 真是我们的荣幸)”；如果是非正式的, 你就说：“We would like to thank you for comin g to visit our company(感谢前来访问本公司)”就足够了。
接下来, 为了表示欢迎, 你可以说:“Let me cordially welcome you to our company”或“I would like to extend a warm welcome to you all”。
另外, 出于礼貌, 你还可以跟他们说:“We will do our best to make your visit a comfortable one.Please feel free to ask us any questions you may have.”整段欢迎辞就是:It is an honor and privilege to receive a visit from such a distinguished group, we would like to thank you for coming to visit our company and I want to extend a warm welcome to you all.We will do our best to make your visit a comfortable one.Please feel free to ask us any questions you may have.很荣幸能接待这么一个杰出的团体前来参观, 我们感谢你们来参观我们公司, 我想向你们大家表示热烈的欢迎。
2019-广交会常用接待礼仪英语-word范文模板 (9页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==广交会常用接待礼仪英语广交会常用外语品质1. We have a very strict quality controlling system which promises that goods we produced are always of the best quality.2. You have got the quality there as well as the style.3. How do you feel like the quality of our products?4. The high quality of the products will secure their leading status in the market place.5. You must be aware that our quality is far superior to others.6. We pride ourselves on quality. That is our best selling point.7. As long as the quality is good. It is all right if the priceis a bit higher.8. They enjoy good reputation in the world.9. When we compare prices, we must first take into account the quality of the products.10. There is no quality problem. Quality is something we never neglect.11. You are right. It is good in material, fashionable in design, and superb in workmanship.12. We deliver all our orders within one month after receipt of the covering letters of credit.13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14. I wonder if you have found that our specifications meet your requirements. I‟m sure the prices we submitted are competitive. Sample Text价格客人询价1. Will you please let us have an idea of your price?2. Are the prices on the list firm offers?3. How about the price/ How much is this?我们报价4. This is our price list.5. We don‟t give any commission [kə'miʃən]回扣、佣金 in general.6. What do you think of the payment terms?7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.8. In general, our prices are given on a FOB basis.9. We offer you our best prices, at which we have done a lot business with other customers.10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?客人还价12. Is it possible that you lower the price a bit?13. Do you think you can possibly cut down your prices by 10%?14. Can you bring your price down a bit? Say $20 per dozen.15. It‟s too high; we have another offer for a similar one at much lower price.16. But don‟t you think it‟s a little high?17. Your price is too high for us to accept.18. It would be very difficult for us to push any sales it atthis price.19. If you can go a little lower, I‟d be able to give you an order on the spot.20. It is too much. Can you discount it?拒绝还价21. Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22. Our price is competitive as compared with that in the international market.23. To tell you the truth, we have already quoted our lowest price.24. I can assure you that our price if the most favorable. Atrial will convince you of my words.25. The price has been cut to the limit.26. I‟m sorry. It is our rock-bottom price.27. My offer was based on reasonable profit, not on wild speculations.28. While we appreciate your cooperation, we regret to say that we can‟t reduce our price any further.接受还价29. Can we each make some concession?30. In order to conclude business, we are prepared to cut down our price by 5%.。
【2018最新】商务礼仪用语及常用英语礼仪口语-实用word文档 (6页)
本文部分内容来自网络，本司不为其真实性负责，如有异议或侵权请及时联系，本司将予以删除！== 本文为word格式，下载后可随意编辑修改！ ==商务礼仪用语及常用英语礼仪口语想要与各国交好，就要懂得商务礼仪，那么大家知道商务礼仪用语及常用英语礼仪口语吗?以下是小编为您整理的“商务礼仪用语及常用英语礼仪口语”，供您参考，更多详细内容请点击()查看。
商务礼仪用语一、电话礼貌用语接、打电话常用礼貌用语1.您好!这里是川海工贸×××部(室)，请问您找谁?2.我就是，请问您是哪一位???请讲。
3.请问您有什么事?(有什么能帮您?)4.您放心，我会尽力办好这件事。
5.不用谢，这是我们应该做的。
6.××同志不在，我可以替您转告吗?(请您稍后再来电话好吗?)7.对不起，这类业务请您向×××部(室)咨询，他们的号码是??。
(×××同志不是这个电话号码，他(她)的电话号码是??)8.您打错号码了，我是川海×××部(室)，??没关系。
9.再见!(与以下各项通用)10.您好!请问您是×××单位吗?11.我是川海×××部(室) ×××，请问怎样称呼您?12.请帮我找×××同志。
13.对不起，我打错电话了。
14.对不起，这个问题??，请留下您的联系电话，我们会尽快给您答复好吗?资料：使工作顺利的电话术!1、迟到、请假由自己打电话;2、外出办事，随时与单位联系;3、外出办事应告知去处及电话;4、延误拜访时间应事先与对方联络;5、用传真机传送文件后，以电话联络;6、同事家中电话不要轻易告诉别人;7、借用别家单位电话应注意一般借用别家单位电话，一般不要超过十分钟。
遇特殊情况，非得长时间接打电话时，应先征求对方的同意和谅解。
接待礼仪,接待常用英语（范文大全）
接待礼仪,接待常用英语（范文大全）第一篇：接待礼仪,接待常用英语理事长办公室独家机密翻版必究(一)接待礼仪、常用英语1)有外宾来访时，首先应该了解对方的车次，航班，安排以及客人身份。
2)我们作为主人，去接外宾时，应提前到达机场或车站等待，绝不能让客人久等。
因为客人来时，看到有人迎接，心里必定高兴，反之，则会留下心中阴影，事后无论怎样解释，都难以抹去这种失职和不守信誉的印象。
3)车抵达时，迎上前开门，莫慌，面带微笑，等领导先说话，然后再进行自我介绍，同时记得要先对客人说“一路辛苦了”之类的话。
4)接待方应提前准备好外宾的住宿以及行程，并打印一些资料给外宾，如地图，景点。
5)一般情况下，我们会负责讲解校园，所以要对校园有熟悉的了解（包括中英文），这样才能做好接待工作。
下面有系列资料。
接待时注意事项：1)送名片时，双手敬上。
接名片后，真看或假装看一会。
2)当客人闲置时，提供水或饮料。
3)在走廊走法：在客人二三步之前，让客人走内侧，为了安全。
4)上楼梯，客人前，接待后。
下楼梯，接待前，客人后，为了安全。
5)坐电梯，接待先进，客人先出。
6)研究一下茶道7)交谈距离：别太近，尤其是和美国人。
1米左右，不要面对面，30度角。
想坐他们旁边，要先问问“May I sit here?”8)握手：男女之间，女人先伸手；长幼之间，长者先伸手；上下级之间，上级先伸手；宾主之间，主任先伸手。
对于爱出汗的人，最好随身带纸巾，握手前先擦擦，因为谁也不想握一个粘糊糊的手。
9)美国人喜欢直呼其名，不用加先生，夫人之类的。
10)与美国人交谈，莫问私事。
由于文化原因，有些问题是他们所忌讳的。
不要问年龄，婚姻，收入，信仰等，/ 6也不要问；“你这个衣服多少钱呀？”，这样会遭人厌恶。
11)对美国人多说“Please” “Thank you” “Sorry” “Can I help you” 这样的话，因为这些在美国很普遍，随处可闻。
咳嗽或打喷嚏，就要说“Sorry”。
商务接待英语口语篇
R e c e p t i o n 1.In the airportA: Excuse me; are you Mr. Wilson from the International Trading Corporation?B: Yes.A: I’m Angela, marketing assistant of Honsun. It is a pleasure to meet you. And this is MrB: Pleased to meet you.C: Nice to meet you.A: Welcome to Guangzhou. We have been expecting you ever since we received your email informing us of your arrival.B: Thank you. We are very glad to come to meet you in Guangzhou. And we hope meeting in person will surelyincrease our mutual understanding and further business development between us.A: That’s also our wishes. Our car is waiting over there. Please come with me. We will take you to the Hotel inConghua.At the Hotel lobby, Mr. was discussing with Mr. about the arrangement for their visit.A: We’ve got a very full schedule, I’m afraid. Angela will show you our arrangement first.B: All right. I’m all ears.A: We have arranged a banquet in honor of your delegation at 7:30 p.m. Tonight. Mr. Zhi the CEO of our company, Mr. Zhang the COO and CFO of our company, and Mr. Luo the CTO of our company will be present.B: That’s very kind of you. I feel great honored. Tomorrow morinIn the carA: Did you have a nice trip?B: Yes, we are, except a little tired.A: We have booked you a room in the Hotel, in a quiet and beautiful place, and you can have a good rest tonight.B: Thank you very much. You are so considerate.A：partyB:A:What kind of Chinese food do you like?B:In the hotelS机场接客1. 2. How do I address you?3. May name is Erik . I’m from TS VALVE. I’m here to meet you.4. We have a car over there to take you to your hotel. Did you have a nice trip?5. Mr. Zhan Zheng asked me to come here in his place to pick you up.6. Do you need to get back your baggage?7. Is there anything you would like to do before we go to the hotel?相互介绍1. Let me introduce my self. My name is Erik, an Int’l salesman in the Marketing Department.2. Hello, I am Erik, an Int’l salesman of TS VALVE. It is a pleasure to meet you.4. Let me introduce you to Mr. Zhan Zheng, general manager of our company.6. If I’m not mistaken, you must be Miss Chen from France.7. Do you remember me? Erik from Marketing Department of TS VALVE.8. Is there anyone who has not been introduced yet?9. It is my pleasure to talk with you.10. Here is my business card. / May I give you my business card?11. May I have your business card? / Could you give me your business card?12. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again?13. I’ am sorry. I h ave forgotten how to pronounce your name.小聊1. Is this your first time to China?2. Do you travel to China on business often?3. What kind of Chinese food do you like?4. What is the most interesting thing you have seen in China?5. What is surprising to your about China?6. The weather is really nice.7. What do you like to do in your spare time?8. What line of business are you in?9. What do you think about…? /What is your opinion?/What is your point of view?10. No wonder you’re so experienced.11. It was nice to talking with you. / I enjoyed talking with you.12. Good. That’s just what we want to hear.确认话意1. Could you say that again, please?2. Could you repeat that, please?3. Could you write that down?4. Could you speak a little more slowly, please?5. You mean…is that right?7. Excuse me for interrupting you.社交招待1. Would you like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?2. Alright, let me make some. I’ll be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food?5. I would like to invite you for lunch today.6. Oh, I can’t let you pay. It is my treat, you are my guest.7. May I propose that we break for coffee now?8. Excuse me. I’ll be right back9. Excuse me a moment.告别1. Wish you a very pleasant journey home. Have a good journey!2. Thank you very much for everything you have done for us during your stay in China.3. It is a pity you are leaving so soon.4. I’m looking forward to seeing you again.5. I’ll see you to the airport tomorrow morning.6. Don’t forget to look me up if you are ever in Taizhou. Have a nice journey!约会1. May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2. Let’s fix the time and the place of our meeting.3. Can we make it a little later?4. Do you think you could make it Monday afternoon? That would suit me better.5. Would you please tell me when you are free?6. I’m afraid I have to cancel my appointment.7. It looks as if I won’t be able to keep the appointment we made.8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the same time?9. Anytime except Monday would be all right.10. OK, I will be here, then.11. We'll leave some evenings free, that is, if it is all right with you.市场销售客户询问1. Could I have some information about your scope of business?2. Would you tell me the main items you export?3. May I have a look at your catalogue?4. We really need more specific information about your technology.5. Marketing on the Internet is becoming popular.6. We are just taking up this line. I’m afraid we can’t do much right now.回答询问7. This is a copy of catalog. It will give a good idea of the products we handle.8. Won’t you have a look at the catalogue and see what interest you?9. That is just under our line of business.10. What about having a look at sample first?11. We have a video which shows the construction and operation of our latest products.12. The product will find a ready market there.13. Our product is really competitive in the world market.14. Our products have been sold in a number of areas abroad. They are very popular with the users there.15. We are sure our products will go down well in your market, too.16. It’s our principle in business “to honor the contract and keep our promise”.17. Convenience-store chains are doing well.18. We can have anther tale if anything interests you.19. We are always improving our design and patterns to confirm to the world market20. Could you provide some technical data? We’d like to know more about your products.21. This product has many advantages compared to other competing products.22. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.23. I wish you a success in your business transaction.24. You will surely find something interesting.25. Here you are. Which item do you think might find a ready market at your end?26. Our product is the best seller.27. This is our newly developed product. Would you like to see it?28. This is our latest model. It had a great success at the last exhibition in Paris.29. I’m sure there is some room for negotiation.30. Here are the most favorite products on display. Most of them are local and national prize products.31. The best feature of this product is that it is very light in weight.32. We have a wide selection of colors and designs.33. Have a look at this new product. It operates at touch of a button. It is very flexible.34. This product is patented35. The functioning of this software has been greatly improved.36. This design has got a real China flavor.37. The objective of my presentation is for you to see the product’s function.38. The product has just come out, so we don’t know the outcome yet.39. It has only been on the market for a few months, bust it is already very popular.广交会常用外语(二)品质1. We have a very strict quality controlling system which promises that goods we produced are always of the best quality.2. You have got the quality there as well as the style.3. How do you feel like the quality of our products?4. The high quality of the products will secure their leading status in the market place.5. You must be aware that our quality is far superior to others.6. We pride ourselves on quality. That is our best selling point.7. As long as the quality is good. It is all right if the price is a bit higher.8. They enjoy good reputation in the world.9. When we compare prices, we must first take into account the quality of the products.10. There is no quality problem. Quality is something we never neglect.11. You are right. It is good in material, fashionable in design, and superb in workmanship.12. We deliver all our orders within one month after receipt of the covering letters of credit.13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14. I wonder if you have found that our specifications meet your requirements. I’m sure the prices we submitted arecompetitive. Sample Text价格客人询价1. Will you please let us have an idea of your price?2. Are the prices on the list firm offers?3. How about the price/ How much is this?我们报价4. This is our price list.5. We don’t give any commission [kə'miʃən]回扣、佣金in general.6. What do you think of the payment terms?7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.8. In general, our prices are given on a FOB basis.9. We offer you our best prices, at which we have done a lot business with other customers.10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?客人还价12. Is it possible that you lower the price a bit?13. Do you think you can possibly cut down your prices by 10%?14. Can you bring your price down a bit? Say $20 per dozen.15. It’s too high; we have another offer for a similar one at much lower price.16. But don’t you think it’s a little high?17. Your price is too high for us to accept.18. It would be very difficult for us to push any sales it at this price.19. If you can go a little lower, I’d be able to give you an order on the spot.20. It is too much. Can you discount it?拒绝还价21. Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22. Our price is competitive as compared with that in the international market.23. To tell you the truth, we have already quoted our lowest price.24. I can assure you that our price if the most favorable. A trial will convince you of my words.25. The price has been cut to the limit.26. I’m sorry. It is our rock-bottom price.27. My offer was based on reasonable profit, not on wild speculations.28. While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.接受还价29. Can we each make some concession?30. In order to conclude business, we are prepared to cut down our price by 5%.31. If your order is big enough, we may reconsider our price.32. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.33. The price of his commodity has recently been adjusted due to advance in cost.34. Considering our good relationship and future business, we give a 3% discount.订单客人询问最小单数量35. What’s minimum quantity of an order of your goods?询问订货数量36. How many do you intend to order?37. Would you give me an idea how much you wish to order from us?38. When can we expect your confirmation of the order?39. As our backlogs are increasing, please hasten the order.40. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?41. We regret that the goods you inquire about are not available.客人回答订单数量42. The size of our order depends greatly on the prices.43. Well, if your order is large enough, we are ready to reduce our price by 2 percent.44. If you reduce your price by 5, we are going to order 1000sets.45. Considering the long-standing business relationship between us, we accept it.46. This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.47. We have decided to place an order for your electronic weighing scale.48. I’d like to order 600 sets.49. We can’t execute orders at your limits.感谢下单50. Generally speaking, we can supply form stock.51. I want to tell you how much I appreciate your order.52. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.53. Thank you very much for your order.交货客人询问交货期54. What about our request for the early delivery of the goods?55. What is the earliest time when you can make delivery?56. How long does it usually take you to make delivery?57. When will you deliver the products to us?58. When will the goods reach our port?59. What about the method of delivery?60. Will it possible for you to ship the goods before early October?答复交货期61. I think we can meet your requirement.62. I ‘m sorry. We can’t advance the time of delivery.63. I’m very sorry for the delay in delivery and the inconvenience it must have caused you..64. We can assure you that the shipment will be made not later than the fist half of May.65. We will get the goods dispatched within the stipulated time.66. The earliest delivery we can make is at the end of September.客人要求提早交货67. You may know that time of delivery is a matter of great important.68. You know that time of delivery if very important to us. I hope you can give our request your special consideration.69. Let’s discuss the delivery date first. You offered to deliver the goods within six months after the contract signing.70. The interval is too long. Could we expect an earlier shipment within three months?稳住客人71. We shall effect shipment as soon as the goods are ready72. We will speed up the production in order to ship your order in time.73. If you desire earlier delivery, we can only make a partial shipment.74. But you’d better ship the goods entirely.75. We’ll try our best. The earliest delivery we can make is in May, but I can assure you that we’ll do our best to advance the shipment.76. I’m afraid not. As you know, our ma nufacturers are full and we have a lot of order to fill.77. I’ll find out with our home office. We’ll do our best to advance the time of delivery.78. Thank you very much for your cooperation.79. I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.参观工厂1. You’ll understand our products better if you visit the factory.2. I wonder if you could arrange a visit to the factory.3. Let’s me know when you are free. We will arrange the tour for you.4. I would be pleased to accompany you to the workshops.5. We will drive you to our plant, which is about thirty minutes from here.6. Can I have a brochure of your factory?7. Here is the product shop; shall we start with the assembly line?8. All products have to go through five checks during the manufacturing process.9. The production method ahs been improved by introducing advanced technologies.10. It is a pleasure to show our factory to our friends, what is your general impression?11. It is nice to meet you. Welcome to our factory.12. Shall we rest a while and have a cup of tea before going around?13. I would like to look over the manufacturing process. How many workshops are there in the factory?14. Some accessories are made by our associates specializing in these fields.15. It is very kind of you to say so. My associate and I would be interested in visiting your factory.16. We believe that the quality is the soul of an enterprise.17. Would it be possible for me to have a closer look at your samples?学会这几句广交会上轻松搞定老外Let me introduce you to Mr. Li, general manager of our company.It’s an honor to meet.Nice to meet you . I’ve heard a lot about you.How do I pronounce your name?How do I address you?It’s going to be the pride of our company.What line of business are you in?Keep in touch. Don’t mention it.Excuse me for interrupting you.I’m sorry to disturb you. Excuse me a moment. Excuse me. I’ll be right back.What about the price? What do you think of the payment terms?How do you feel like the quality of our products? What about having a look at sample first?What about placing a trial order?The quality of ours is as good as that of many other suppliers, while our prices are not high as theirs. By the way, which items are you interested in?You can rest assured.We are always improving our design and patterns to confirm to the world market.This new product is to the taste of European market.I think it will also find a good market in your market.Fine quality as well as low price will help push the sales of your products.While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.Reliability is our strong point.We are satisfied with the quality of your samples, so the business depends entirely on your price.To a certain extent，our price depends on how large your order is.This product is now in great demand and we have on hand many enquiries from other countries.Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?Here are our FOB price. All the prices in the lists are subject to our final confirmation.In general, our prices are given on a FOB basis.Our p rices compare most favorably with quotations you can get from other manufacturers. You’ll see that from our price sheet. The prices are subject to our confirmation, naturally.We offer you our best prices, at which we have done a lot business with other customers. 我们Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.I wonder if you have found that our specifications meet your requirements. I’m sure the prices we submitted are competitive.Heavy enquiries witness the quality of our products.We regret that the goods you inquire about are not available.My offer was based on reasonable profit, not on wild speculations.Moreover, we’ve kept the price close to the costs of production.Could you tell me which kind of paym ent terms you’ll choose?Would you accept delivery spread over a period of time?广交会-英语角（大家一起学习交流）：展会谈判交流英语句型A: I'm sorry to say that the price you quote is too high. It would be very difficult for us to push any sales if we buy it at this price.B: well, if you take quality into consideration, you won't think our price is too high.A: Let's meet each other half way.- 很遗憾你们报的价格太高，如果按这种价格买进，我方实在难以推销。
商务接待英语范文
商务接待英语范文篇一：商务接待英语口语询问访客身份： May I have your name, please? 请问您贵姓？ What company are you from? 您是哪个公司的？ Could you tell me what company you are representing? 能告诉我您代表什么公司吗？如果碰到了老朋友可以说： What brings you here? 是什么风把你吹来了？询问是否预约，来访目的？ Do you have an appointment? 约好了吗？Would you give me your business card? 请给我您的名片好吗？ And can I ask what you wish to see him about? 我能问一下您要见他有何事吗？让客人稍候片刻：I’ll see if he is available. 请让我看看上司是否方便。
Would you please have a seat and wait for a few moments. 请您坐下稍等片刻。
给客人倒茶，礼貌待客： Would you like coffee or tea? How do you like your coffee? 你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖) 带客人去见经理： Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes. 请坐，琼斯先生和史密斯先生几分钟后就到。
Mr. Chen is expecting you. I’ll tell him that you’re here. 陈先生正在等你。
我去告诉他你已到。
Would you come this way, please? 请随我这边来。
婉言拒绝客人来访：Mr. Chen is occupied at the moment and wants to know if your business is urgent. 陈先生正忙着，请问您的事情很紧急吗？ He may want to get in touch with you in the future. Would you leave your card? 他想以后再和你联系。
商务接待英语口语篇
Reception1.In the airportA: Excuse me；are you Mr. Wilson from the International Trading Corporation?B：Yes。
A：I’m Angela, marketing assistant of Honsun. It is a pleasure to meet you. And this is Mr B：Pleased to meet you.C: Nice to meet you.A：Welcome to Guangzhou。
We have been expecting you ever since we received your email informing us of your arrival.B：Thank you. We are very glad to come to meet you in Guangzhou。
And we hope meetingin person will surely increase our mutual understanding and further business development between us。
A: That’s also our wishes. Our car is waiting over there。
Please come with me. We will takeyou to the Hotel in Conghua。
At the Hotel lobby, Mr. was discussing with Mr。
about the arrangement for their visit。
A: We’ve got a very full schedule, I'm afraid. Angela will show you our arrangement first。
【2018-2019】商务人士日常礼仪交际用语word版本 (4页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==商务人士日常礼仪交际用语到国外出差之前，一般而言都以传真和外国的当事者取得晤面的约定，很少用电话联络。
但是在国内，或是自己在国外需要紧急晤面的时候，利用电话则较为方便。
在本篇中所要介绍的是要求晤面的人：(1)正确介绍自己的姓名，与正确获知对方姓名。
(2)要询问希望与谁晤面，并且把意思正确地传达给对方。
(3)要传达或询问约定的时间与场所。
如果能正确地沟通并掌握上述三点原则，那么你的商务英文电话就可以说是及格了。
(1)经由秘书安排约定I'd like to make an appoingtment with Mr.Hammer. (我想要和Hammer 先生约个见面时间)原则上约定见面商谈时，应事先用传真或信函同志对方较为妥当。
如果在事先未能以书面告知时，最好说清楚见面时想说的内容，如 to diascuss the contract [洽谈合同事宜].(2)经由秘书安排约定Could I see Mr.Hammer sometime this week? (我们能不能在这个星期跟Hammer先生见个面?sometime this week 是[这个星期随便什么时候]之意。
最好配合自己的日程表说清楚有空闲的时间，如 Either on Wednesday or Thursday.(星期三或星期四都可以)。
(3)经由秘书安排约定Would it be possible to see Mr.Hammer tomorrow? (明天能不能跟Hammer先生见个面?) 左句含有 Does Mr.Hammer have time to meet with metomorrow? (Hammer先生明天有时间跟我见面吗?)，或 If he does have time，may I meet him tomorrow? (如果他有空，我明天能跟他见面吗?)之意。
【2018最新】商务英语中英文接待礼仪口语化表达-优秀word范文 (2页)
商务英语写作-客户接待
商务英语写作客户接待1、Do you have the dealings with the Japanese Company?2、How percentage do you deal all over the world? Ex） America 40%, Europe 50%, Asia 10%？3、How percentage of the Frame do you production?4、Number of your Designer5、Production Lead time6、MOQ7、The number of employees8、Which can you use the material?9、Can you polish the Glass edge? 10、Can you use Acrylics instead of glass? 11、What kind of machine do you use? 12、What kind of finishing is possible for you? 13、What kind of paint do you use? 14、Are you testing the quality of your products? For example Color. 15、Can you print our original Face Paper? 16、Can we send the print Data by Illustlator Data. 17、Can you make the Matt Paper? 2mm thickness. 18、What kind of box do you have? 19、Please let me know the development schedule of new items. In order to visit you again, we want to know the release time of new items. 20、Is thereany vacation in connection with production of items? 21.Size of Factory, how many square meters: 22. Number of Workers at Factory 23.Shipping Port: 24. What is the main production material of your factory: 25. What are your top three selling items: 26. How many containers does your factory ship each month. 27. Do you sell to United States customers directly, or do you sell through a trading company: 28 . Does your factory have an Export License or do you work through an Export Agent: 29. Which airport is the closest to your factory? 30. Which hotel would be the closest to your factory?。
商务英语接待对话
商务英语接待对话第一篇：商务英语接待对话A: Hello, are you Mr.Ford the president of Thailand International Trade Co., LTD? B: Yes, I am.A: Hello, I’m the sales manager of ABC Trade Co, my name is Daniel(自己想一个英文名字), I'm glad to see you, Welcome to ShangHai, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later.B: OK.(10 minutes to the Galaxy Hotel)A: Mr.Ford, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you.A: I ‘ll pick you up to eat bre akfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company.B: OK.A: see you tomorrow.B: see you.(The next morning)A: Good morning, Mr.Ford.B: Good morning, Daniel.A: Mr.Ford, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together.B: Ok.(30 minutes later, came to the company at the gate)A: This is our company, our company was founded in 1998, Mainly in sales Southeast Asia souvenirs;We have 282 staffs in total;Our products are not only sold in ShangHai, also sell in Nationwide through e-commerce sales channels.B: Oh, your company's product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company.A: Well, thank you.A: Mr.Ford, Or I take you to visit the ShangHai ASEAN Expo Convention Center now ? B: okay, this is my first time to ShangHai, I’m going to visit the ShangHai ASEAN ExpoConvention Center with this opportunity.(They both went to the Convention and Exhibition Center)A: ShangHai is the Green City of China, many Southeast Asian countries and various industry companies will exhibit at ShangHai ,It’s a tremendous business opportunities for ShangHai.B: Yes, In recent years, ShangHai is developing rapidly, especially rely on ASEAN Expo, ShangHai have a lot of business opportunities, we want to establish the long-term cooperative relationship with your company.A: I believe you are right.(Two at the airport)B: Daniel , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.A: I wish you have a pleasant journey, Remember send a message to me when you arrival in Thailand.B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again.B: Goodbye.A: Goodbye.第二篇：商务英语礼仪接待情景对话商务英语情景考察对话A: Hello, are you Mr.Black? B: Yes, I am.A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I'm glad to see you, Welc ome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later.B: OK.(10 minutes to the Galaxy Hotel)A: Mr.Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company.B: OK.A: see you tomorrow.B: see you.(The next morning)A: Good morning, Mr.Black.B: Good morning, Amy.A:Mr.Black, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together.B: Ok.(30 minutes later, came to the company at the gate)A: This is our company, our company was founded in 1998, Mainly in sales Southeast Asia souvenirs;We have 282 staffs in total;Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.B: Oh, your company's product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company.A: Well, thank you.A: Mr.Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ? B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity.(They both went to the Convention and Exhibition Center)A: Nanning is the Green City of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there;And many Southeast Asian countries and various industry companies will exhibit at Nanning ,It’s a tremendous business opportunities for Nanning.B: Yes, In recent years, Nanning is developing rapidly, especially rely on ASEAN Expo, Nanning have a lot of business opportunities, It’s can drive the economic development of Guangxi Develop fast;so we want to establish the long-term cooperative relationship with your company.A: I believe you are right.(They smile, the end of the tour.)(Two at the airport)B: Amy , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.A: I wish you have a pleasant journey, Remember send a message to me when you arrival in the United States.B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again.B:Goodbye.A: Goodbye.第三篇：商务英语常用对话一、商务：what time would be convenient for you?你看什么时间比较方便？I'd like to suggest a toast to our cooperation.我想建议为我们的合作干一杯。
商务英语接待用语（样例5）
商务英语接待用语（样例5）第一篇：商务英语接待用语-----------【接待外宾常用英语】--------------1、Good to meet you.很高兴见到你。
2、Glad to meet you, too.也很高兴见到你。
3、Hi, I'm zhao hai.Welcome to my hometown!嗨，我是赵海，欢迎来到我的家乡。
4、Thank you.I'm David.谢谢你，我是大卫。
5、How many times have you been to Wulumuqi？你来乌鲁木齐多少次啦？6、Actually it's my first time here.实际上这是我第一次来这里。
7、I'd like to have you for dinner.我想邀您一起进餐。
8、Thanks, it would be my pleasure.谢谢，这是我的荣幸。
9、What do you feel like drinking?你想喝点什么？10、Tea is fine with me.喝茶好了。
11、Do you like spicy food? 你喜欢吃辛辣的食物吗？12、The spicier the better.越辣越好。
13、Would you mind if I order for us?我来点菜介意吗？14、Sure thing, we have the same taste.当然不，我们口味相同。
15、How about some barbecue? 来点烤肉好吗？16、No.Thank you.I’m stuffed.不，谢谢，我吃饱了。
17、It's wonderful to have friends visiting from afar.Cheers!有朋自远方来不亦乐乎。
干杯！18.To our friendship!为我们的友谊干杯!18、Cheers!干杯！19、Don't worry about him.It's just the alcohol talking.别理他。
【2018-2019】了解掌握会议接待用语,让你的常用英语口语实用化word版本 (2页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==了解掌握会议接待用语，让你的常用英语口语实用化遇到要讲英语的会议场合(ceremonial speech)，你是不是畏首畏尾，不敢上前?其实只要将你的常用英语口语稍加整合，认真掌握以下会议常用口语，保管让你在外籍上司和同事面前大显身手。
一、基本词汇尊贵的客人们：distinguished guests市长：mayor省长：governor 港督：HK governor总统(督)，校长：president副总统(督)，校长：vice president主席，董事长：chairman首相：prime minister部长：minister总理：premier阁下：your honar殿下：your excellency东道国：host接待会：reception热情好客：hospitality礼节礼仪：courtesy诚挚的：sincere、candid、hot-felt非凡的，杰出的：extraordinary二、常用句式1、我仅代表.....on behalf of/representing sb2、我很高兴可以向谁表达我的情感 I'd like to express/extend (emotion)to sb for sth3、我认为这是我的荣幸。
I regard it as my greathonor/pleasure/privilege4、我想为...祝酒 May I propose a toast to...Cheers!May I ask you to join me a toast to...Cheers!May I ask you to raise your glasses to...Cheers!5、值此新旧(世纪)交替之际 at the turn of the year/century6、在...场合 at the occasion of7、进去享受美酒佳肴 enjoy wine and delicious to your heart's content三、例句我仅代表IBM上海分公司的全体员工，向为我们公司作出巨大贡献的来宾们表达我们诚挚的感谢和新年的祝福。
接待顾客的常用商务英语
1.Excuse me. Are you Susan Davis from Western Electronics？对不起，你是来自西方电子公司的苏姗·戴卫斯吗？2.Yes，I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。
3.Pardon me. Are you Ralph Meyers from National Fixtures？对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？4.I’m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。
5.I’m Donald. We met the last time you visited Taiwan.我是唐纳德，上次你来台湾时我们见过面。
6.I’m Edwin. I’ll show you to your hotel. 我是爱德温，我带你去旅馆。
7.How was your flight？Was it comfortable？你坐的班机怎么样？还舒服吗？8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。
9.Did you have a good flight？你旅途愉快吗？10.Not really，I’m afraid. We were delayed taking off，and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。
11.How was your flight？你的航班怎样？12.Did you get any sleep on the plane？你在飞机上睡觉了吗？13.Mr. Wagner，do you have a hotel reservation？华格纳先生，你预订过旅馆吗？14.No，I don’t. Will it be a problem？不，我没有，会有困难吗？15.I don’t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。
商务接待英语口语篇
Reception1.In the airportA: Excuse me; are you Mr. Wilson from the International Trading CorporationB: Yes.A: I’m Angela, marketing assistant of Honsun. It is a pleasure to meet you. And this is MrB: Pleased to meet you.C: Nice to meet you.A: Welcome to Guangzhou. We have been expecting you ever since we received your email informing us of your arrival.B: Thank you. We are very glad to come to meet you in Guangzhou. And we hope meeting in person will surely increase our mutual understanding and further business development between us.A: That’s also our wishes. Our car is waiting over there. Please come with me. We will take you to the Hotel in Conghua.At the Hotel lobby, Mr. was discussing with Mr. about the arrangement for their visit.A: We’ve got a very full schedule, I’m afraid. Angela will show you our arrangement first.B: All right. I’m all ears.A: We have arranged a banquet in honor of your delegation at 7:30 p.m. Tonight. Mr. Zhi the CEO of our company, Mr. Zhang the COO and CFO of our company, and Mr. Luo the CTO of our company will be present.B: That’s very kind of you. I feel great honored. Tomorrow morinIn the carA: Did you have a nice tripB: Yes, we are, except a little tired.A: We have booked you a room in the Hotel, in a quiet and beautiful place, and you can have a good rest tonight.B: Thank you very much. You are so considerate.A：partyB:A:What kind of Chinese food do you likeB:In the hotelS机场接客1. 2. How do I address you3. May name is Erik . I’m from TS VALVE. I’m here to meetyou.4. We have a car over there to take you to your hotel. Did youhave a nice trip5. Mr. Zhan Zheng asked me to come here in his place to pickyou up.6. Do you need to get back your baggage7. Is there anything you would like to do before we go to thehotel相互介绍1. Let me introduce my self. My name is Erik, an Int’lsalesman in the Marketing Department.2. Hello, I am Erik, an Int’l salesman of TS VALVE. It is apleasure to meet you.4. Let me introduce you to Mr. Zhan Zheng, general manager ofour company.6. If I’m not mistaken, you must be Miss Chen from France.7. Do you remember me Erik from Marketing Department ofTS VALVE.8. Is there anyone who has not been introduced yet9. It is my pleasure to talk with you.10. Here is my business card. / May I give you my business card11. May I have your business card / Could you give me your business card12. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again13. I’ am sorry. I have forgotten how to pronounce your name.小聊1. Is this your first time to China2. Do you travel to China on business often3. What kind of Chinese food do you like4. What is the most interesting thing you have seen in China5. What is surprising to your about China6. The weather is really nice.7. What do you like to do in your spare time8. What line of business are you in9. What do you think about… /What is your opinion/What is your point of view10. No wonder you’re so experienced.11. It was nice to talking with you. / I enjoyed talking with you.12. Good. That’s just what we want to hear.确认话意1. Could you say that again, please2. Could you repeat that,please3. Could you write that down4. Could you speak a little more slowly, please5. You mean…i s that right 7. Excuse me for interrupting you.社交招待1. Would you like a glass of water / can I get you a cup of Chinese red tea / How about a Coke2. Alright, let me make some. I’ll be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food5. I would like to invite you for lunch today.6. Oh, I can’t let you pay. It is my treat, you are my guest.7. May I propose that we break for coffee now8. Excuse me. I’ll be right back9. Excuse me a moment.告别1. Wish you a very pleasant journey home. Have a good journey!2. Thank you very much for everything you have done for usduring your stay in China.3. It is a pity you are leaving so soon.4. I’m looking forward to seein g you again.5. I’ll see you to the airport tomorrow morning.6. Don’t forget to look me up if you are ever in Taizhou. Have a nice journey!约会1. May I make an appointment I‘d like to arrange a meeting to discuss our new order.2. Let’s fix the time an d the place of our meeting.3. Can we make it a little later4. Do you think you could make it Monday afternoon That would suit me better.5. Would you please tell me when you are free6. I’m afraid I have to cancel my appointment.7. It looks as if I won’t be able to keep the appointment we made.8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the same time9. Anytime except Monday would be all right.10. OK, I will be here, then.11. We'll leave some evenings free, that is, if it is all right with you.市场销售客户询问1. Could I have some information about your scope of business2. Would you tell me the main items you export3. May I have a look at your catalogue4. We really need more specific information about your technology.5. Marketing on the Internet is becoming popular.6. We are just taking up this line. I’m afraid we can’t do much right now.回答询问7. This is a copy of catalog. It will give a good idea of the products we handle.8. Won’t you have a look a t the catalogue and see what interest you9. That is just under our line of business.10. What about having a look at sample first11. We have a video which shows the construction and operation of our latest products.12. The product will find a ready market there.13. Our product is really competitive in the world market.14. Our products have been sold in a number of areas abroad. They are very popular with the users there.15. We are sure our products will go down well in your market, too.16. It’s our principle in business “to honor the contract and keep our promise”.17. Convenience-store chains are doing well.18. We can have anther tale if anything interests you.19. We are always improving our design and patterns to confirm to the world market20. Could you provide some technical data We’d like to know more about your products.21. This product has many advantages compared to other competing products.22. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.23. I wish you a success in your business transaction.24. You will surely find something interesting.25. Here you are. Which item do you think might find a ready market at your end26. Our product is the best seller.27. This is our newly developed product. Would you like to see it28. This is our latest model. It had a great success at the last exhibition in Paris.29. I’m sure there is some room for negotiation.30. Here are the most favorite products on display. Most of them are local and national prize products.31. The best feature of this product is that it is very light in weight.32. We have a wide selection of colors and designs.33. Have a look at this new product. It operates at touch of a button. It is very flexible.34. This product is patented35. The functioning of this software has been greatly improved.36. This design has got a real China flavor.37. The objective of my presentation is for you to see the product’s function.38. The p roduct has just come out, so we don’t know the outcome yet.39. It has only been on the market for a few months, bust it is already very popular.广交会常用外语(二)品质1. We have a very strict quality controlling system which promisesthat goods we produced are always of the best quality.2. You have got the quality there as well as the style.3. How do you feel like the quality of our products4. The high quality of the products will secure their leading status in the market place.5. You must be aware that our quality is far superior to others.6. We pride ourselves on quality. That is our best selling point.7. As long as the quality is good. It is all right if the price is a bit higher.8. They enjoy good reputation in the world.9. When we compare prices, we must first take into account the quality of the products.10. There is no quality problem. Quality is something we never neglect.11. You are right. It is good in material, fashionable in design, and superb in workmanship.12. We deliver all our orders within one month after receipt of the covering letters of credit.13. Do you have specific request for packing Here are the samples of packing available now, you may have a look.14. I wonder if you have found that our specifications meet your requirements. I’m sure the prices we submitted are competitive.Sample Text价格客人询价1. Will you please let us have an idea of your price2. Are the prices on the list firm offers3. How about the price/ How much is this我们报价4. This is our price list.5. We don’t give any commission [kə'miʃən]回扣、佣金in general.6. What do you think of the payment terms7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.8. In general, our prices are given on a FOB basis.9. We offer you our best prices, at which we have done a lot business with other customers.10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in客人还价12. Is it possible that you lower the price a bit13. Do you think you can possibly cut down your prices by 10%14. Can you bring your price down a bit Say $20 per dozen.15. It’s too high; we have another offer for a similar one at much lower price.16. But don’t you think it’s a little high17. Your price is too high for us to accept.18. It would be very difficult for us to push any sales it at this price.19. If you can go a little lower, I’d be able to give you an order on the spot.20. It is too much. Can you discount it拒绝还价21. Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22. Our price is competitive as compared with that in the international market.23. To tell you the truth, we have already quoted our lowest price.24. I can assure you that our price if the most favorable. A trial will convince you of my words.25. The price has been cut to the limit.26. I’m sorry. It is our rock-bottom price.27. My offer was based on reasonable profit, not on wildspeculations.28. While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.接受还价29. Can we each make some concession30. In order to conclude business, we are prepared to cut down our price by 5%.31. If your order is big enough, we may reconsider our price.32. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.33. The price of his commodity has recently been adjusted due to advance in cost.34. Considering our good relationship and future business, we give a 3% discount.订单客人询问最小单数量35. What’s minimum quantity of an order of your goods询问订货数量36. How many do you intend to order37. Would you give me an idea how much you wish to order from us38. When can we expect your confirmation of the order39. As our backlogs are increasing, please hasten the order.40. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer41. We regret that the goods you inquire about are not available. 客人回答订单数量42. The size of our order depends greatly on the prices.43. Well, if your order is large enough, we are ready to reduce our price by 2 percent.44. If you reduce your price by 5, we are going to order 1000sets.45. Considering the long-standing business relationship between us, we accept it.46. This is a trial order; please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.47. We have decided to place an order for your electronic weighing scale.48. I’d like to order 600 sets.49. We can’t execute orders at your limits.感谢下单50. Generally speaking, we can supply form stock.51. I want to tell you how much I appreciate your order.52. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.53. Thank you very much for your order.交货客人询问交货期54. What about our request for the early delivery of the goods55. What is the earliest time when you can make delivery56. How long does it usually take you to make delivery57. When will you deliver the products to us58. When will the goods reach our port59. What about the method of delivery60. Will it possible for you to ship the goods before early October 答复交货期61. I think we can meet your requirement.62. I ‘m sorry. We can’t advance the time of delivery.63. I’m very sorry for the delay in delivery and the inconvenience it must have caused you..64. We can assure you that the shipment will be made not later than the fist half of May.65. We will get the goods dispatched within the stipulated time.66. The earliest delivery we can make is at the end of September.客人要求提早交货67. You may know that time of delivery is a matter of great important.68. You know that time of delivery if very important to us. I hope you can give our request your special consideration.69. Let’s discuss the de livery date first. You offered to deliver the goods within six months after the contract signing.70. The interval is too long. Could we expect an earlier shipment within three months稳住客人71. We shall effect shipment as soon as the goods are ready72. We will speed up the production in order to ship your order in time.73. If you desire earlier delivery, we can only make a partial shipment.74. But you’d better ship the goods entirely.75. We’ll try our best. The earliest delivery we can make is in May, but I can assure you that we’ll do our best to advance the shipment.76. I’m afraid not. As you know, our manufacturers are full and we have a lot of order to fill.77. I’ll find out with our home office. We’ll do our best toadvance the time of delivery.78. Thank you very much for your cooperation.79. I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.参观工厂1. You’ll understand our products better if you visit the factory.2. I wonder if you could arrange a visit to the factory.3. Let’s me know when you are free. We will arrange the tour for you.4. I would be pleased to accompany you to the workshops.5. We will drive you to our plant, which is about thirty minutes from here.6. Can I have a brochure of your factory7. Here is the product shop; shall we start with the assembly line8. All products have to go through five checks during the manufacturing process.9. The production method ahs been improved by introducing advanced technologies.10. It is a pleasure to show our factory to our friends, what is your general impression11. It is nice to meet you. Welcome to our factory.12. Shall we rest a while and have a cup of tea before going around13. I would like to look over the manufacturing process. How many workshops are there in the factory14. Some accessories are made by our associates specializing in these fields.15. It is very kind of you to say so. My associate and I would be interested in visiting your factory.16. We believe that the quality is the soul of an enterprise.17. Would it be possible for me to have a closer look at your samples学会这几句广交会上轻松搞定老外Let me introduce you to Mr. Li, general manager of our company. It’s an honor to meet.Nice to meet you . I’ve heard a lot about you.How do I pronounce your nameHow do I address youIt’s going to be the pride of our company.What line of business are you inKeep in touch. Don’t mention it.Excuse me for interrupting you.I’m sorry to disturb you. Excuse me a moment. Excuse me. I’ll be right back.What about the price What do you think of the payment termsHow do you feel like the quality of our products What about having a look at sample firstWhat about placing a trial orderThe quality of ours is as good as that of many other suppliers, while our prices are not high as theirs. By the way, which items are you interested inYou can rest assured.We are always improving our design and patterns to confirm to the world market.This new product is to the taste of European market.I think it will also find a good market in your market.Fine quality as well as low price will help push the sales of your products.While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.Reliability is our strong point.We are satisfied with the quality of your samples, so the business depends entirely on your price.To a certain extent，our price depends on how large your order is. This product is now in great demand and we have on hand many enquiries from other countries.Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offerHere are our FOB price. All the prices in the lists are subject to our final confirmation.In general, our prices are given on a FOB basis.Our prices compare most favorably with quotations you can get from other manufacturers. You’ll see that from our price sheet. The prices are subject to our confirmation, naturally.We offer you our best prices, at which we have done a lot business with other customers. 我们Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in.Do you have specific request for packing Here are the samples of packing available now, you may have a look.I wonder if you have found that our specifications meet your requirements. I’m sure the prices we submitted are competitive.Heavy enquiries witness the quality of our products.We regret that the goods you inquire about are not available.My offer was based on reasonable profit, not on wild speculations. More over, we’ve kept the price close to the costs of production. Could you tell me which kind of payment terms you’ll choose Would you accept delivery spread over a period of time广交会-英语角（大家一起学习交流）：展会谈判交流英语句型A: I'm sorry to say that the price you quote is too high. It would be very difficult for us to push any sales if we buy it at this price. B: well, if you take quality into consideration, you won't think our price is too high.A: Let's meet each other half way.- 很遗憾你们报的价格太高，如果按这种价格买进，我方实在难以推销。
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本文部分内容来自网络，本司不为其真实性负责，如有异议请及时联系，本司将予以删除== 本文为word格式，下载后方便编辑修改，也可以直接使用 ==接待常用的33招商务英语技巧【接待常用的33招商务英语技巧】第1招妥善安排会面的约定当你计划到海外出差，顺道拜访客户时，必须先以书信通知对方。
出国以前再以传真、邮件或电话向对方确认访问的日期和目的。
如果是临时决定的拜访，也要通过对方的秘书安排，告诉她："I''d like to make an appointment with Mr. Lee."(我想和李先生约见一次。
)让对方对你的造访有所准备，才会有心情和你洽谈。
第2招向沟通对手表示善意与欢迎如果沟通是由你发起，提供对手一切的方便，能使沟通一开始便在友善和谐的气氛下进行。
尤其是当你的沟通对手是远道而来的，你热心地告知他："I will arrange everything."(我会安排一切。
)不但表现出你的诚意，也能使他在不必顾虑食宿等琐事的情况下，专心与你进行沟通。
第3招沟通进行中应避免干扰如果沟通的地点是在你的公司，那么请叮咛你的部属，勿在沟通过程中做不必要的干扰。
因为过份的干扰会影响沟通的意愿和热忱。
第4招遵守礼仪沟通时，仍然要遵守一般奉行的礼仪和保持良好的仪态，这样可以增加人们对你的好感，提高你的沟通效率。
此外，坐姿不良，在对手讲话时左顾右盼，都足以使人对体产生不良的印象，而减低与你洽谈的兴致。
第5招适时承认自己的过失如果你明显地犯了错，并且对别人造成或大或小的伤害，一句充满歉意的"I''m sorry. It''s my fault."(对不起，是我的错。
)通常能够获得对方的原谅。
就算他实在很懊恼，至少也能稍微缓和一下情绪。
做无谓的辩解，只能火上加油，扩大事端。
第6招抱怨不是无理取以激愤的语气向人抱怨某事，很可能令人心生反感，而使结果适得其反。
服务员上错了菜，旅馆女服务员忘了整理你的房间，送来的货物根本不是你订单上所指明的东西等情况，着实令人懊恼。
但是生气并不能解决问题，不如心平气和而语气坚定地告诉对方"I have a complaint to make."(我有怨言。
)然后告诉他所发生的事。
第7招资料须充实完备具体的物品通常比口头描述更有说服力。
当客户听到你说"We have a pamphlet in English."(我们有英文的小册子。
)或"Please take this as a sample"(请将这个拿去当样品。
)时，一定会兴趣大增，进而问你许多和产品有关的问题。
如果你平时资料搜集得全面，便能有问必答。
这在商务沟通上是非常有利的。
第8招缓和紧张的气氛当会议因冗长而陷于沉闷、紧张的气氛时，做无意义的僵持是无法获得令人满意的结果的。
如果能在不打断对方的情形下提出"How about a break?"(休息一下如何?)对方必能欣然接受，紧张的气氛也立刻得以经解。
当你们再回到会议桌时，也能以清晰的思路继续沟通。
第9招做个周到的主人如果沟通是在你的公司进行，除了应向沟通对手提供舒适的场所以外，更应该尽量配合对手，向他提供有助于沟通进行的服务与设备。
例如，大大方方地告诉他" You can use our office equipment if necessary."(如果必要的话，您可以使用我们的办公室设备。
)协助对手对沟通内容做正确的衡量，其结果可能也是对己方极为有利的。
第10招询问对方的意见每个人都希望自己的意见受到重视。
当你和他人进行沟通时，除了说出自己的想法以外，随时可加上一句"What is your opinion?"(你的意见是?)或"I''d like to hear your ideas about the problem."(我想听听你对这个问题的看法。
)不但让对方感觉受到重视，更能使你们因思想的交流而逐渐达成协议。
第11招清楚地说出自己的想法与决定如果在沟通场合中，你无法详实地说出心中的意念，不仅会使对方听得满头雾水，说不定还会让对方认为你对实际情形根本不了解，而失去和你沟通的兴致。
试想假如你在向警察描述车祸的发生时，不能提醒他"I had the right-of-way."(我有优先行驶权。
)或没告诉他"I think I should call alawyer."(我想我该叫个律师。
)你也许因此而吃了大亏。
还有很多情况是特别需要提供详实资料的，例如：向医生叙述你的病痛，告诉理发师你所要的发型，向客户讲解产品的特性等。
平常多注意英美人士对这类场合的应对，您这方面的英语一定会大有进步!第12招找出问题症结任何一个冲突或误解的产生，都有潜在原因。
为什么你的老客户这回不向你的公司订货?为什么对方不能达到你的要求?这种情况发生时，要立刻积极地探索原因。
向对方探询"What seems to be the trouble?"(有什么困难吗?)或问一句"Is there something that needs our attention?" 有什么需要我们注意的吗?)都能表示你对事情的关切。
知道问题的症结，才有办法进行沟通。
第13招要有解决问题的诚意当客户向你提出抱怨时，你应该做的事是设法安抚他。
最好的办法就是对他提出的抱怨表示关切与解决的诚意。
你的一句"Please tell me about it"(请告诉我这件事的情况。
)或"I''m sorry for my error and assure you I will take great care in performing the work"(我为我的错误感到抱歉，并向您保证，我会尽全力处理此事。
)令对方觉得你有责任感，也会恢复对你的信任。
第14招适时提出建议-We'll send you a replacement right away。
当损失已经造成时，适时地提出补救方法，往往能使沟通免于陷入僵局，甚至于得以圆满地达成协议。
例如：你运送到客户手上的货物，的确不是订单上所标明的，而你又能立即向他保证"We'll send you a replacement right away."(我们会立即寄给您一批替换品。
)或者告诉他"We can adjust the price for you if you keep the material."(如果您留下这批材料，我们可以为您调整价格。
)那么，客户心中的忧虑必定立刻减半，而愿意考虑您的提议。
第15招随时确认重要的细节商务洽谈中，一牵扯到金额、交货条件和日期时，除了洽谈当时要用口头复述加以确认外，合约拟好后，更要详细地过目一遍。
一旦发现疑点，应立刻询问对方"Is this what we decided? "(这是我们说定的吗?)合约内容真的错得离谱，就应告诉对方"I'll have to return this contract to you unsigned."(我得将这份合约退还给你，不能签名。
)以示抗议。
任何合约上的问题，宁可罗嗦一点，也决不可含糊。
第16招听不懂对方所说的话时，务必请他重复英语不是我们的母语，听不懂是很自然的。
听不懂又装懂，那才是有害的。
其实请人家重复或再讲清楚一点并不难，你只要说"Would you mind repeating it?"(您介意再讲一遍吗?)，相信对方不但会再说一遍，而且连速度都会放慢些。
如果你还是没听懂，那么仍然要用这个老方法："Could you explain it more precisely?"(您能解释得更明白一点吗?)第17招使谈判对手作肯定答复的问题连续发问沟通对手给予肯定答复的问题，最后引导他对你的主要建议也作有定的答复，是绝对须要花费一番心思的。
通常沟通对手只对自己有利的问题，才会痛快地回答"Yes"。
因此，在沟通场合开始前，不妨先细心地想一下，你所希望对方接受的条件，对他有什么好处，试着以"Is it importantthat …?"(…是不是对您很重要?)或"Is it helpful if …?"(如果…是不是对你有帮助?)未获得他的肯定，那么要使你的建议通过也不难了。
第18招做适当的让步沟通双方的互相让步，最常见的例子就是讨价还价。
买方希望卖方减价一百五十元，而卖方只想减价五十元，双方一阵讨价还价之后，最后减了一百元。
不论你的对手是如何的咄咄逼人，你总得做一个最后的让步："The best compromise we can make is … "(我们所能做的最好的折衷办法是…)或是"This is the lowest possible price."(这是最低的可能价格了。
)然后坚定不移，否则如果让步得太过，你可就要有所损失了。
第19招不要仓促地做决定在商场上讲求信用，一旦允诺人家的事情，要再反悔，会令人产生不良印象。
因此，在下决定之前，务必要经过深思熟虑。
如果你正在和客户商谈一件无法遂下决定的事时，不妨请他给你一点时间"Please let me think it over."(请让我考虑一下。
)或"Would it be all right to give you an answer tomorrow?"(明天再答复您行吗?)切记，仓促地下决定往往招致严重的后果!第20招说"不"的技巧在商务沟通上，该拒绝时，就应该斩钉截铁地说"No."。
拐弯抹角地用"That's difficult"(那很困难。
)或"Yes， but..."(好是好，可是…)来搪塞，会令对方觉得你答应得不够干脆，而不是在委婉地拒绝。
如果你说"No，bu t…"对方便清楚地知道你是拒绝了，但似乎还可以谈谈。
这个时候，你因为已先用"No"牵制对方，而站在沟通的有利位置上了。