心隅酒店前厅部英语测试卷(一)

一、基本词汇

基本大床房Standard King-size Bed Room

经典大床房Classic King-size Bed Room

经典双床房Classic Twin Room

山景大床房Mountain View King-size Bed Room 露台大床房Terrace View King-size Bed Room

前台服务员Receptionist

客房服务员Housekeeper

工程部维修工Engineer

行李员Bell Man

前台Front Desk

销售Sales

客房部Housekeeping

工程部Engineering

财务部Finance

总经理General Manager

经理Manager

洗手间Restroom

餐厅Restaurant

大堂Lobby

停车场Parking Lot

会议室Meeting Room

水龙头tap

冷cold

热hot

洗脸盆wash basin

毛巾face towel

浴巾bath towel

防滑垫bath mat

牙刷toothbrush

牙膏toothpaste

口杯drinking glass

肥皂soap

梳子comb

洗头膏shampoo

沐浴液body wash

浴帽shower cap

镜子mirror

梳妆镜dressing mirror

吹风机hairdryer

抽水马桶toilet bowl

厕纸toilet paper

面巾纸tissue

剃须刀razor

垃圾桶waste bin

浴缸bathtub

淋浴花洒shower head

窗户window

窗帘curtain

床垫mattress

床单sheet

被子quilt

被套quilt cover

枕头pillow

枕套pillow case

写字台writing desk

电话机telephone

台灯lamp

电源插座socket

开关switch

电视机television

机顶盒VOD

遥控器remote

空调air conditioner

电水壶kettle

茶壶teapot

冰箱fridge

浴袍bathrobe

衣架hanger

洗衣服务laundry service 拖鞋slippers

熨斗iron

剪刀scissors

针线包sewing kit

预定（动词）reserve

预定（名词）reservation 登记（动词）register

登记（名词）registration 入住check in

退房check out

押金deposit

收据receipt

账单bill

发票invoice

信用卡credit card

找零change

房间钥匙room key

早餐breakfast

电梯lift

楼层floor

保险箱safety box

房价rate

折扣discount

满房fully booked

额外费用extra charge

加床extra bed

护照passport

行李luggage

行李箱suitcase

手提包handbag

公交车站bus stop

出租车taxi

机场airport

火车站railway station

地铁metro

二、基本对话

总机

Who would you like to speak with?

您想打电话找哪位？

May I know who is calling?

我能知道您是哪位吗？

Could you hold the line please?

请不要挂电话。

I’ll put you through.

我帮您转过去。

寄存

Is there anything valuable or breakable? 里面有贵重物品或易碎物品吗？

预定

For which date?

您要订哪一天的房间？

How long would you like to stay?

您准备住多久？

May I have your name and phone number?

我能知道您的名字和手机号码吗?

Which kind of room would you prefer?

您想要住哪种房间？

The room is (not) available.

房态是空的/什么房间是有房量的。

All the rooms are full.

全部房间已经满了/什么房间已经满了。

The rate is XX yuan per night.

房价每晚是多少钱。

Would you mind a twin room instead?

您介意换成标准间吗？（比如大床房已满，建议客人住标间）

登记

Do you have a reservation?

您有预订吗？

May I have your passport and credit card?

您能出示一下护照和信用卡吗？

We require a deposit of XX yuan.

我们要收您多少押金。

Please sign the form and receipt.

请您在登记表和押金单上签字。

Can you please sign here?

您能在这边签个字吗？

Would you like to pay by credit card or in cash?

How would you like to pay?

您是付现金还是刷卡？

I’m afraid that your room is not ready yet,would you mind waiting?恐怕您的房间卫生还没有好，您能稍微等一下吗？

结账

Just a moment please.I’ll draw up your bill.

稍等一会，我为您准备账单。

Do you use any mini-bar services?

您房间有消费吗？

Here is your bill.It totals XX yuan.

这是您的账单，总共多少元。

I’m afraid your deposit is not enough.

恐怕您的押金已经不够了。

I’m afraid it can’t cover the amount.

恐怕这不足以支付您的费用。

Here is your change and invoice.

这是您的找零和发票。