饭店英语

Reception DeskReception Desk, also called Front Desk, is the main part of the restaurant. It is the place where the guests check in and out.The basic skills receptionists must grasp are the following:1. Greeting the guest2. Asking the guest to do things3. Telling the guest where their room isReception Desk1.Welcome the new comersThe terms1. Reservation2. a ( standard, superior or deluxe) single; a twin3. registration card4. key card5. faxed conformation6.formality(手续)7. payment by cash; by credit card; with traveler’s checks; by VISA8. arrival date departure date 9. Reception Manager 10.Reception Superior11. Senior Receptionist/shift leader 12. ReceptionistSituational Conversation IMr.Yoshimuri: Hello. I’m Mr.Yoshimuri.i’ve just arrived from Osaka .Receptionist: Good morning, sir. Do you have a reservation, please?Mr.Yoshimuri: Yes, I made a reservation from Japan.Receptionist: Could you tell me your name please, sir ?Mr.Yoshimuri: Yoshimuri.Receptionist: Could you spell that please, sir?Mr.Yoshimuri: yes. It’s Y-O-S-H-I-M-U-R-I. Yoshimuri.Receptionist: Thank you, Mr.Yoshimuri. yes, we have your reservation.You’ve reserved a single deluxe room with sea view, haven’t you?Mr.Yoshimuri: Yes, tha t’s right.Receptionist: How long will you be staying, Mr.Yoshimuri ?Mr.Yoshimuri: For four nights.Receptionist: I see. Thank you, And how will you be paying, please?Mr.Yoshimuri: By Visa. Is that OK?Receptionist: Yes, that’s fine. Please fill in this registration card, while Iprepare your key card .Mr.Yoshimuri: Yes, certainly.Situational Conversation IMr. Yoshimuri: There you are .Receptionist: Thank you, Mr. Yoshimuri. You’ll be in room 401 on the fourth floor.Here’s your k ey.Mr. Yoshimuri: ThanksReceptionist: And this is your key card. Please don’t forget to carry it at all times as proof that you are staying here. If you need to change money, they’ll need to see it .Mr. Yoshimuri: OK.Receptionist: Would you like a porter?Mr Yoshimuri: Yes , please .Situational Conversation IIReceptionist: Good afternoon, Mr Banks. It’s nice to have you staying with us again.Mr Banks: Thank you. It’s nice to be backin Hong Kong, even if I am onlystaying two days.Receptionist: How was your flight fromLos Angeles ?Mr Banks: Fine, but I could do with arest.Receptionist: Well , there are just a coupleof formalities. How would you like topay, Mr. BanksMr Banks: With US dollar traveller’scheques , I think.Receptionist: Fine , now , could you pleasefill in this registration card ?Mr Banks: Sure , no problemSituational Conversation IIMr. Banks: Here you go.Receptionist: Thank you, Mr. Banks. You’re in room 1212 on the twelfth floor, your usual room. This is your key and here’s your key card.Mr. Banks: Thank you.Receptionist: Please remember to carry your key card at all times. You’ll need it if you want to change money or charge food and drinks to your room.Mr. Banks: Sure .Receptionist: Do you need a porter, Mr. Banks?Mr. Banks: No, that won’t be necessary. I only have this bag.Receptionist: Have a good rest, Mr. Banks.Mr. Banks: thanks very much .Situational Conversation IIIMrs Yuan: Good evening. My name is Yuan. I’ve just arrived from Singapore.My office made a reservation.Receptionist: Welcome to Hong Kong, Mrs. Yuan.Mrs Yuan: Thank you.Receptionist: Now let me see …Mm. I’m afraid there seems to have been amistake. Are you traveling with your family?Mrs Yuan: No, I’m here on business.Receptionist: I see, so you don’t require a family suite, do you?Mrs Yuan: No, of course not . My secretary booked a deluxe single.Receptionist: I see. well, I really must apologies for the mistake. Do you have aconfirmation of your reservation?Mrs Yuan: Yes, just one moment. Yes, here it is –“one deluxe single room”, forone week. That’s until the 13th.Receptionist: Mm, yes. I see. Well, could you please complete this registrationcard while I find out if there are any deluxe single rooms still available?Mrs Yuan: Ve ry well, but this really is not my fault…Situational Conversation IIIMrs. Yuan: ThereReceptionist: Thank you, Mrs. Yuan. I’ve checked the reservation situation and we do have a deluxe single room available.Mrs Yuan: goodReceptionist: Your room’s on the third floor, room 315. Here ‘s your key and key card.Mrs Yuan: thank you .Receptionist: Oh, by the way, Mrs. Yuan, please keep the key card with you at all times. You will need to show it from time to time .Mrs Yuan: OkReceptionist: Do you need a porter, Mrs. Yuan:?Mrs Yuan: Yes, please. I’ve got all this baggage.2.Fill in the REGISTRATION or REGISTRATION CARDREGISTRATIONMr/ Mrs/ Miss _________ ____________ _____________Surname(姓) First name（名）Initials（姓名的首字母）Arrival Date ______________ Time _____________Department Date __________________________________From __________________ to _______________________Passport no.______________________________________Nationality ___________________Home Address ________________________________________Date of Birth ____________________No. of persons ____________Form of Payment Cash/ Credit Card/ TC/ Company CCGuest Signature ________________________Chinese VersionSituational conversation I▪Reservations: Good morning. Royal Thai Hotel . Reservations.▪Caller: Good morning. I’d like to reserve a room next Tuesday. That’s the 14th of March.▪Reservations: Certainly, sir. How many nights will you need the room?▪Caller: Three night s. I’m booking the room on behalf of a business client who is arriving in Bangkok on Tuesday.Situational conversation I▪Reservations: I see .What type of room does your client need ?▪Caller: A twin▪Reservations: Is that a superior twin or a deluxe twin?▪Caller: What’s the difference in price?▪Reservations: The superior twin is 2700 baht a night and the deluxe twin is 3400 baht a night .Both include buffet breakfast.▪Caller: I think I’ll take the deluxe twin, please.Situational conversation I▪Reservations: Good morning. Royal Thai Hotel . Reservations.▪Caller: Good morning. I’d like to reserve a room next Tuesday. That’s the 14th of March.▪Reservations: Certainly, sir. How many nights will you need the room?▪Caller: Three nights. I’m booking the room on behalf of a business client who is arriving in Bangkok on Tuesday.▪Reservations: I see .What type of room does your client need ?▪Caller: A twin▪Reservations: Is that a superior twin or a deluxe twin?▪Caller: What’s the difference in price?▪Reservations: The superior twin is 2700 baht a night and the deluxe twin is 3400 baht a night . Both include buffet breakfast.▪Caller: I think I’ll take the deluxe twin, please.▪Reservations: May I ha ve your name, please?▪Caller: Sure . My name’s Goldfeld, Tony Goldfeld.▪Reservations: Could you spell that please, sir?▪Caller: G-O-L-D-F-E-L-D . Goldfeld , initial A▪Reservations: And may I have the name of the guest, please?▪Caller: Mm , It’s Elizabeth Beaulieu-that’s B-E-A-U-L-I-E-U.Beaulieu.▪Reservations: Thank you, sir. And may I have your telephone number, sir?▪Caller: Sure .It’s 324-8901▪Reservations: Thank you. Let me just confirm the details of your reservation, sir. You ha ve reserved a deluxe twin at 3400 ba ht a night for three nights from Tuesday for Ms Eli zabeth B eaulieu. That price includes buffet breakfast , but does not include 10% government ta x. Your telephone number is 324-8901 .Is that correct?▪Caller: Yes, that’s correct.▪Reservations: Thank you for your reservation , Mr Goldfeld.▪Caller: Thank you, goodbye.▪Reservations: goodbye, Mr Goldfeld.Situational conversation II▪Reservations: Good afternoon. Kyoto Plaza Hotel. Reservations. Can I help you ?▪Caller: Good afternoon. I ’d like to make a reservation, please.▪Reservations: Certainly, sir. When would you like the room?▪Caller: From the morning of Friday the twenty-third for five nights, please.▪Reservations: How many people is that for, sir?▪Caller: Just me, I’ll be arriving in Kyoto from Sapporo on Friday morning .Situational conversation II▪Reservations: What type of room do you require , sir ?▪Caller: A single, please.▪Reservations: Would you prefer a deluxe or standard room ,sir?▪Caller: What’s the difference in price?▪Reservations: The deluxe room costs 23,000 yen per night ,and the standard room costs 18,000 yen per night ,including tax▪Caller: I’ll take the standard room , I thinkSituational conversation II▪Reservations: Good afternoon. Kyoto Plaza Hotel. Reservations. Can I help you ?▪Caller: Good afternoon. I ’d like to make a reservation, pl ease.▪Reservations: Certainly, sir. When would you like the room?▪Caller: From the morning of Friday the twenty-third for five nights, please.▪Reservations: How many people is that for, sir?▪Caller: Just me, I’ll be arriving in Kyoto from Sapporo on Friday morning .▪Reservations: What type of room do you require , sir ?▪Caller: A single, please.▪Reservations: Would you prefer a deluxe or standard room ,sir?▪Caller: What’s the difference in price?▪Reservations: The deluxe room costs 23,000 yen per night ,and the standard room costs 18,000 yen per night ,including tax▪Caller: I’ll take the standard room , I think▪Reservations: Can you tell me your name, please?▪Caller: yes, my name is Peter Chandaraga.▪Reservations: I ’m sorry, sir. Could you repeat your na me , please?▪Caller: Yes, it’s Peter Chandaraga▪Reservations: Is that C-H-A-N-D-A-R-A-G-A▪Caller: Yes, that’s right▪Reservations: Can I just confirm those details then . Mr Chandaraga ? You require a standard single room form Friday the twenty-third to Tuesday the twenty-seventh inclusive . The cost is 18,000 yen per night . including ta x.▪Caller: Yes , that’s correct.▪Reservations: Thank you very much, sir. I have made the reservation for you .▪Caller: Thank you. See you on Friday morning . What time can I check in?▪Reservations: Any time from 11:00 in the morning, sir▪Caller: Oh that’s fine. Thank you for your help.▪Reservations: Thank you, Mr Chandaraga. Goodbye▪Caller: Goodbye.Situational conversation IIIReservations: Garden Hotel Reservations. How can I help you ?▪Guest: Oh, er, is this the Garden Hotel?▪Reservations: Yes . Can I help you?▪Guest: Oh, I ’m just phoning to find out a little about your hotel. I ’m▪currently at the Palm Sands, and, to tell you the truth, I ’m not▪very happy with the hotel.▪Reservations: I ’m sorry to hear that, sir. What would you like to know ?▪Guest: Well, for a start, where exactly is the hotel? Is it on Hong Kong▪Island ?▪Reservations: No, it’s in the centre of Knwloon, a little to the west of the▪old Kai Tak Airport. In fact, it’s in an excellent location because it’s▪very central and very convenient for shopping. And it’s only about▪10 minutes by taxi from the commercial centre of Tsim Sha Tsui .▪Guest: I see, thank you very much.LocationSituational Conversation IV (Location) ▪Reservations: Good morning, Jade Palace Hotel. How may I help you ?▪Guest: Good morning. I’ve just arrived in Hong Kong, and I have an▪appointment to see your Front Office Manager at midday on Monday.▪Reservations: Yes▪Guest: But I ’m afraid I don’t know exactly where the hotel is .▪Reservations: I see. Well, the Jade Palace Hotel is on Hong Kong▪Island, in the centre of the business di strict. Central, directly▪opposite Tsim Sha Tsui, and about 5 minutes on foot from the▪Star Ferry .▪Guest: Ah, so it’s right in the centre. Thank you very much, I …The Map of Hongkong’s HotelSituational conversation V (location)▪Reservations: Good afternoon, Park Royal Hotel.▪Reservations. Can I help you?▪Guest: Yes, I hope so. I need to know whereabouts▪the hotel is. I’ve got to make a delivery later▪this afternoon. Can you tell me roughly where ▪the hotel is ?▪Reservations: Yes, certainly, sir. We are in the New▪Territories to the north of the Lion Rock, in Shatin.▪Guest: Thanks. How long does it take to get to the▪hotel form Kowloon?▪Reservations: Not very long at all- it’s about a 20▪minute train ride on the KCR .▪Guest: Thanks very much.Hotel’s FacilitiesSituational conversation VI▪Reservations: Garden Hotel. Reservations. Can I help you?▪Guest: Yes, I ’m thinking about staying at the Garden when I ’m next in Hong▪Kong . Could you tell me something about the facilities?▪Reservations: Certainly, sir. There’s a full range of top-class restaurants and▪bars, of course.▪Guest: Ugh huh.▪Reservations: And a night club.▪Guest: Yes, well, I won’t be there on holiday, I’m afraid, It’ll be work.▪Reservations: I see, well, you’ll certainly be interested in our business centre▪then ,sir.▪Guest: Do you have conference facilities?▪Reservations: No, we don’t, I ’afraid, sir, but there are many con ference sites▪very close to the hotel.▪Guest: Mm. What about a health centre, Is there a multi-gym?▪Reservations: Oh yes, sir, we have a comprehensive health centre with sauna.▪Guest: Good. I presume you have a swimming pool?▪Reservatio ns: Er…no, I ’m afraid there’s no swimming pool yet, sir. It’s being built▪at the moment .▪Guest: I see. Well, I think that’s about it. Thanks very much for the▪information. I ’be in touch.Hotel’s FacilitiesSituational conversation VII▪Reservations: Jada Palace Hotel. Reservations. How can I help you?▪Guest: Hello. C ould you give me some information ab out the facilities your hotel can offer,▪please?▪Reservations: Of course, madam. Is it for business or pleasure?▪Guest: Pleasure.▪Reservations: I see. Well, we have extensive fitness and beauty facilities, including a health▪centre and sauna and a beau ty salon. There is also a full-size swimming pool, and▪tennis and squash courts as well.▪Guest: I se e, well, I ’m not really a health fanatic. What types of restaurant are there?▪Reservations: We have Japanese, Italian, French and Thai restaurants, as well as Chinese▪, of course. there is also a coffee shop and a number of bars , including a German beer▪cellar.▪Guest: OK. What ab out disabled facilities? You see, my husband’s in a wheelchair.▪Reservations: Er, what d o you mean?▪Guest: Well, d o you have ramps as well as stairs? In some hotels, my husband has real▪problems.▪Reservat ions: Mm. yes, I u nderstand, madam, bu t I ’m afraid there are no special facilities▪for disabled guests.▪Guest: Oh, I see. Well, it is quite important to us … Look, I ’ll have a think abou t it and ring▪you back .▪Reservations: Certainly madam. Thank you for calling.Chapter 3 Guest Services•Guest Services Section is one of the main parts of the front hall, which consists of the guest service staff. It is the common phenomenon in modern hotels.•The basic skills for the staff:• 1. Showing guests around their room• 2. Helping guests get around the hotel• 3.Offering advice about what guests can do and see1. Showing guests around their room•Bellboy: Is this your first visit to Hong Kong, Mr. Clark?•Guest: Yes …•Bellboy: Here we are, sir. Room 208. This is you room, sir. Shall I open the blinds, sir?•Guest: Yes, please.•Bellboy: I’ll put your suitcase here on the suitcase stand, sir.•Guest: Thank you.•Bellboy: There is a documentation folder on the table containing a room service menu and information about other hotel services. There’s also some hotel stationery inside , and “what’s on ” guide to Hong Kong.•Guest: Mm. Thank you.•Bellboy: Over here is the bed –head console. It has three buttons. The one on the left is to control th e TV, the one in the middle is for the radio, and the one on the right is for the lights .•Guest: I see, Is there a fridge?•Bellboy: Yes, there’s a small fridge under the minibar which is next to the TV.•Guest: Thanks.•Bellboy: In the bathroom over the sin k there’s a shaver point, and on the side of the door there’s a bottle opener.•Guest: Thank you , That’s most helpful•Bellboy: You’re welcome , sir , Goodbye•Guest: Goodbye2. Helping guests get around the hotel•Guest: Excuse me, could you tell me where the Coffee Shop is, please?•GR Officer: Certainly, sir. Go straight across the lobby and the coffee shop is next to the lift on the left. You can’t miss it .•Guest: Thank you. What about the restaurant? Where’s that?•GR Officer: The Skylight Restaurant, sir ?•Guest: Yes .•GR Officer: Ah, the Skylight Restaurant’s on the third floor. Turn left out of the lift and it’s at the end of the corridor•Guest: Thank you very much.•GR Officer: You’re welcome, sir.2. Helping guests get around the hotel•Guest: Excuse me .•GR Officer: Yes, madam. C an I help you?•Guest: Yes. Can you tell me how to get to the Health C entre, please?•GR Officer: Of course, madam. Take the lift to the third floor. Go straight ahead out of the lift•and the Health Centre’s on your right.•Guest: Thank you, and can you tell me where the Beau ty Salon is,•please?•GR Officer: Yes. The Beau ty Salon’s on the second floor. Turn left ou t of the lift and it’s at•the end of the corridor.•Guest: Thank you•G R Officer: You’re welcome , madam2. Helping guests get around the hotel •Guest: Excuse me .•GR Officer: Yes, sir? Can I help you?•Guest: yes, where’s the Tour Desk, please? I know it’s in the lobby somewhere, but I can’t find it.•GR Officer: The Tour Desk, sir ? It’s just over there next to the stair, sir.•Guest: Ah, thank you, I didn’t see it there.•GR Officer: You’re welcome, sir.3.Offering advice about what guests can do and see3.Offering advice about what guests can do and see•GR Officer: Good morning , Mr Matin .How are you this morning ?•Guest: Fine , thanks•GR Officer: Do you have anything planned for today?•Guest: Nothing particular .Can you recommend something?•GR Officer: Certainly , sir , What do you like doing?•Guest: Well , I like shopping . I also like trying new food.•GR Officer: In that case , I’m sure you’d enjoy the Landmark . It’s a great place for shopping.•Guest: Ugh Huh…3.Offering advice about what guests can do and see•GR Officer: Do you like visiting places of historical interest?•Guest: Mm. Sometimes. What sort of places?•GR Officer: Well, you could go to the Museum of Teaware, Which is in Hong Kong Park.I’m sure you’d enjoy it. It’s very peaceful and it’s not that far from theLandmark.•Guest: Mm, it’s an idea.3.Offering advice about what guests can do and see•GR Officer: Or, if you want a really quiet day, why don’t you go to the beach? You could take the ferry to one of the outlying islands.•Guest: No, I really don’t like sitting on the beach. I want to actually do somethin g.Maybe the Landmark for some shopping and then Hong Kong Park and the Museum of Teaware. What about in the evening ?3.Offering advice about what guests can do and see•GR Officer: Well, if you like eating, sir, there are some good small restaurants around Lan Kwai Fong.•Guest: OK, Lan Kwai Fong. That sounds fine. Tell me, is the Landmark far from here?•GR Officer: Not Particularly. About a 15 minute taxi ride from the hotel. •Guest: I see. Thanks very much . You’ve been most helpful.•GR Officer: You’re wel come, sir, Have a pleasant day.3.Offering advice about what guests can do and see•GR Officer: Good morning, Mr Matin. How are you this morning ?•Guest: Fine, thanks.•GR Officer: Do you have anything planned for today?•Guest: Nothing particular. Can you recommend something?•GR Officer: Certainly, sir , What do you like doing?•Guest: Well, I like shopping. I also like trying new food.•GR Officer: In that case, I’m sure you’d enjoy the Land mark. It’s a g reat place for shopping.•Guest: Ugh Huh…•GR Officer: Do you like visiting places of historical interest?•Guest: Mm. Sometimes. What sort of places?•GR Officer: Well , you could go to the Museum of Teaware, Which is in Hong Kong Park. I’m sure you’d enjoy it. It’s very peaceful and it’s not that far from the L andmark.•Guest: Mm, it’s an idea.•GR Officer: Or, if you want a really quiet day, why don’t you go to the beach? You could take the ferry to one of the ou tlyin g islands.•Guest: No, I really don’t like sitting on the beach. I want to actually d o something. Maybe the Landmark for some shopping and then Hong Kong Park and the Museum of Teaware. What abou t in the evening ?•GR Officer: Well, if you like eating, sir, there are some good small restaurants around Lan Kwai Fong.•Guest: OK, Lan Kwai Fong. That sounds fine. Tell me, is the Landmark far from here?•GR Officer: Not Particularly. Abou t a 15 minute taxi ride from the hotel.•Guest: I see. Thanks very much. You’ve been most helpful.•GR Officer: You’re welcome, sir, Have a pleasant day.Telephone DeskUsing “telephone language”Telephonist: Pacific Oriental Hotel.Can I help you?Caller: Yes, can you put me through to one of your guests, please?Telephonist: Certainly, sir. What isthe guest’s name, please?Caller: Anthony GibsonTelephonist: And could you tell me hisroom number, please?Caller: Room 1516, I think. He arrivedyesterday from Rome .Telephonist: Ah, yes. Could you wait a moment while I put you through?...Telephonist: You’re through , sirCaller: Thanks… Tony, is that you?Using “ telephone language”Telephonist: Pacific Oriental Hotel.Can I help you?Caller: Yes, can you put me through toMr Stephen Patterson in room 1208?Telephonist: Certainly, sir. Could you wait a moment while I put you through?.Telephonist: Hello, sir. I’m afraid there’sno response. Would you like to leave amessage for him?Caller: Thank you. Yes, could you tellhim that Dr Wang rang? My number is26986175Telephonist: Dr Wang .26986175. I’ll pass your message to Mr Patterson, sir, Thank you very much.Using “ telephone language”Telephonist: Pacific Oriental Hotel.Can I help you?Caller: Yes, can you put me throughto one of your guests, please?Telephonist: Certainly, madam. Whatis the guest’s name , please?Caller: Janet Smith. She’s in room 405Telephonist: Thank you …Telephonist: Hello, madam. I ’m afraidthere’s no response. Would you liketo give me your telephone numberso she can ring you back?Caller: Yes, please. Could you tell herthat Mrs. Hamzah rang? That’s H-A-M-Z-A-H .From the Islamic Universityin Kuala Lumpur. She has mynumber.Telephonist: Thank you, Mrs. Hamzah.I’ll pass your message to Ms Smith.Thank you.Using “ telephone language”Telephonist: P arkside Hotel. Can I help you?Caller: Could I speak to Mr. Chen in your Maintenance Section, please?Telephonist: Who shall I say is calling, please?Calle r: Mr. Singh. That’s S-I-N-G-H. It’s about the rewiring of the alarm.Telephonist: Could you hold on for one minute, please, Mr. Singh? I’ll putyou through.Caller: Thank you…Telephonist: Hello, Mr. Singh? I ’m afraid Mr. Chen is in a meeting at themoment. Can I take a message, please?Caller: Yes, could you ask him to ring me back as soon as possible?Telephonist: Of course, Mr. Singh. Could you give me your number, please?Caller: It’s 2360215Telephonist: 2360215. Thank you. Mr. Sin gh. I’ll ask Mr. Chen to return your.call w hen he comes in.Caller: Thank you. Goodbye.Telephonist: Goodbye. Mr. SinghUsing “ telephone language”Telephonist: P arkside Hotel. Can I help you ?Caller: Yes. Can you put me through to Mrs. Liu, please?Telephonist: Is she a guest at the hotel, sir?Caller: Yes.Telephonist: Can you tell me her room number, please?Caller: Mm. I think she’s in room 213.Telephonist: Ah, yes, Mrs. Liu. Just one moment, please…Caller: Hello, sir. I ’m afraid there’s no response. Would you like to leave a message for her ?Telephonist: Yes, please. Just tell her I ’m going to call by this evening at about 9:30. Caller: Can I have your name, please, sir ?Telephonist: Yes. It’s Faulkuer, P eter Faulkner. F-A-U-L-K-N-E-RCaller: Would you like to give me your telephone number so she can ring you back i f necessary?Telephonist: Yes. Good idea. My number is 26992456Caller: 26992456. Thank you, sir. I’ll make sure she gets the message.Telephonist: Thank you very much, Goodbye.Caller: Goodbye sir.Confirming a BookingTelephonist: South B ay Hotel. Can I help you?Caller: Yes. I’d like to book a table at the Harbour View Restaurant.Telephonist: Certainly, sir. When would you like the b ooking, and for howmany people?Caller: It’s for fou r people-on Tuesday the Twelfth.Telephonist: Tuesday the twelfth for four people? Certainly, sir. What’s your name, please?Caller: SzetoTelephonist: Mr. Szeto. Thank you, sir. And what time is it for, Mr. Szeto?Caller: At 9 o’clockTelephonist: So that’s a table for at nine o’clock on Tu esday the twelfth inthe name of SzetoCaller: Yes, that’s correct.Telephonist: Thank you very much, Mr. SzetoCaller: Thank you, Good bye.Telephonist: Goodbye.Confirming a BookingTelephonist: South B ay Hotel. Can I help you?Caller: Yes. C ould I make a b ooking at the Harb our View Restaurant?Telephonist: Certainly, madam. How many people is it for, and when will you becoming ?Caller: It’s for myself and my husband – on Friday the twenty – third .Telephonist: So that’s two people on Friday the twenty- third? In what name, please?Caller: LiangTelephonist: Mrs. Liang. Thank you. madam. And what time is it for, Mrs. Liang?Caller: 7:30Telephonist: Let me just confirm. That’s a table for two at 7:30 on Friday the twenty-third in the name of LiangCaller: Yes, that’s correct.Telephonist: LiangCaller: Thank you very much, Mrs LiangTelephonist: Thank you. GoodbyeCaller: GoodbyeCash DeskCash DeskCash DeskHandling Payment⏹Cashier: Good morning, Mr. Walters. Can I help you?⏹Guest: Yes. I ’d like to settle my bill, please. I phoned reception about an hour ago and asked⏹them to prepare it .⏹Cashier: I’ll just get it, sir.⏹Guest: Thank you.⏹Cashier: Here you are, sir⏹Guest: Thanks … er. Yeah, that looks OK.⏹Cashier: Ho w are you paying, sir ?⏹Guest: Will you accept US dollar traveler’s cheques?⏹Cashier: Of course, sir .⏹Guest: Good. Here you are then. That should cover it.⏹Cashier: Co uld you just sign at the top here, please?⏹Guest: Sure. There you go.⏹Cashier: Thank you, sir… So that’s a total of HK$1540, sir. Here’s your receipt and your change, sir. Your change isHK$ 235, sir.⏹Guest: Thank you.⏹Cashier: You’re welcome, sir. I hope you had a nice stay. Good bye.Handling Payment⏹Cashier: Good morning, madam. Can I help you?⏹Guest: Yes, please. I’d like to settle my bill.⏹Cashier: Certainly, madam. Which room, please?⏹Guest: 102. Mrs. Cai⏹Ca shier: I’ll just get your bill, madam⏹Guest: Thank you…⏹Cashier: There you are, madam. Could you just sign here, please ?⏹How will you be paying, madam.⏹Guest: By cash… Mm… One, two, three. HK$1500. There you are .。