酒店英语(精品课程)unit11--L26
大学优品PPT精选版《酒店英语课程》Chapter 1-29_15
Knowledge Tips
西式早餐：
1. American breakfast 美式早餐，（通常有juice, coffee, sausage, bacon or ham, egg, bread or toast）
2. continental breakfast 欧陆式早餐 只有（bun，butter, jam, honey, coffee and tea）(小面包，黄油，果酱，蜂蜜，咖啡，茶)
Practical Training
II. Make dialogue according to the situations
Situation 1: Mr. Smith and his friend are having breakfast in the hotel they stay. Mr. Smith would like bacon, eggs and a glass of orange juice for an American breakfast. And he wants his eggs fried, over-easy. His friend, Mr. Jordon, would like to have a Chinese breakfast for a change, but he has no idea about it. He asks the captain for suggestion. The captain gives him some suggestions.
8. 花卷steamed twisted roll 9.烙饼thin pancake
10. 馅饼meat pie
11. 烧饼sesame seed cake
12. 油饼deep-fried dough cake 13. 油条deep twisted dough sticks
酒店英语培训资料
一.、客房常用词汇：north 北south 南west 西east 东presidential suite 总统套deluxe suite 豪华套single room 单间executive suite 商务套standard(double)room 标准间junior suite 普通套assistant manager 大堂副理handicapped room残疾人用房cashier 收银员receptionist 接待员operator （总机）话务员telephone switchboard电话总机extension 分机bellman 行李员bowling保龄球housekeeping department客务部gymnasium 健身房room/housekeeper/floor attendant 客房服务员restaurant 餐厅the front desk/office前台lobby 大堂bell 门铃hall closet/wardro衣橱，壁橱peep hole窥视孔please make up room请打扫房间make up 整理hanger衣架spare pillow 备用枕头breakfast menu早餐单bathrobe 浴袍closet rods 衣柜挂杆clothes brush 衣刷flash light 手电筒laundry bag洗衣袋safety box 保险柜shoe horn 鞋把blanket 毛毯mini-bar 迷你吧ice-bucket 冰桶ice-clip冰夹glass 玻璃杯refrigerator 电冰箱mineral water矿泉水soft drink 软饮料free mineral water 免费矿泉水drink (beverage)饮料cup 茶杯mend缝补mineral water with compliment免费矿泉水lobby bar 大堂吧business floor bar商务酒吧trade mark/shop 商场business center商务中心reservation center预定中心morning call 叫醒服务meal voucher 就餐券laundry水洗floor 楼层laundry洗衣、洗衣房laundry service 洗衣服务dry-clean 干洗pressing 烫衣regular service 普通服务4-hour service 快洗服务cleaning list/form 洗衣单settee背椅furniture 家具express service快洗服务air-conditioning 空调PA(public area)公共区域sitting-room 客厅cushion靠垫chaise 躺椅couch双人沙发chain lock 防盗扣do not disturb 请勿打扰coaster杯垫plug 插头socket插座kettle 水壶drawer 抽屉baggage (luggage) rack行李柜，行李架shopping bag 礼品袋good night card 晚安卡television cabinet 电视柜program card 节目单TV remote control 遥控器desk 桌子mirror 镜子table lamp 台灯telephone电话机computer line 电脑线chair椅子service directory 服务指南ashtray 烟灰缸matches 火柴envelope 信封writing paper 信纸fax paper 传真纸post card 明信片sewing kit 针线包map 地图ballpoint pen 圆珠笔pencil 铅笔window窗户curtain 窗帘slipper拖鞋shoe shine clothe擦鞋布memo/note pad 便签bed床shampoo洗发液quilt 被子pillow 枕头shoe basket 鞋篮toilet卫生间bed table 床头柜alarm clock闹钟yellow page黄页night light 夜灯trash can 垃圾桶bed pad床垫bed sheet床单bed skirting 床裙pillow case枕头套smokedetector烟感器carpet/rug vacuum cleaner吸尘器wall lamp 壁灯ceiling lamp 吊灯ground lamp 落地灯bathroom 浴室fluorescent lamp 日光灯serving tray 托盘scale 体称hand towel 小方巾wash room 卫生间shower 淋浴bath towel 澡巾ground towel 地巾face towel 面巾hair dryer 吹风机bath tub 浴缸shower head淋浴头closet马桶tap 水龙头wash basin面盆towel rack 毛巾架marble table 大理石台面hanger衣架、挂钩wall telephone面包机bidet净身器flower vase 花瓶tissue paper dispenser面巾纸盒shower curtain 浴帘tissue/toilet paper卫生纸bath gel 沐浴液razor shaver剃须刀comb 梳子tooth brush 牙刷tooth past牙膏soap肥皂cotton swab 棉签tips小费emery board指甲锉sanitary bag 女宾袋shower cap 浴帽elevator lift 电梯fruitplate 果盘fruit knife (fork)水果刀（叉）ice cubes 冰块room card 房卡passport 护照deposit 押金charge收费price 价格Poker扑克night-club夜总会massage 按摩、桑拿boiling water开水newspaper报纸corridor走道trolley手推车Monday周一Tuesday周二Wednesday周三Thursday周四Friday周五Saturday周六Sunday周日January一月February二月March三月April四月May五月June六月July七月August八月September九月October十月November十一月December十二月Fine晴Overcast阴Snow雪Rain雨Cloudy多云FO前台Cashier收银Guest客人Telephoto电话Maintain维修Safety保险柜Cigarette香烟Nailhole指甲剪Forfex剪刀Socket插座Blower吹风机Charger充电器Keep secrecy保密Remote control遥控器Massage按摩Entertainment娱乐elevator电梯tea茶叶water bottle水壶for free免费safe-conduct安全通道reticle网线iron熨斗ironing board熨衣板map地图hot water热水fruit 水果shoeshine擦皮鞋drink饮料food食品bedsheet床单quilt cover被套bath robe 浴衣towel毛巾pillowcase枕套curtain窗帘ashtray 烟灰缸glass杯子tea-cap盖杯tea-box茶叶盒clothes-rack衣架the senice clamps服务夹noise菜谱close stool马桶broken electricity断电window窗户make water漏水lock 锁chair椅子light灯bathtub浴缸ice冰icebox/refrigeratory冰箱electric torch手电筒bed床dish盘子scoop勺子boud碗knife小刀fixing调料sugar糖salt盐shoeshine鞋油toecap鞋刷insect虫glue water胶水calculator计算器rule尺子stapler订书机inkpad印泥mouse鼠标do not disturb勿扰make up room打扫房间extra bed加床no need service不需要服务lost and found遗留物品plug插销二、客房服务常用短语：morning call service 叫醒服务room service 客房用餐服务dial outside call / internal call 拨打外线电话DDD(domestic distant dial)国内长途certainly 当然可以IDD(international distant dial ) 国际长途public phone 公共电话Room/floor attendant楼层服务员good morning早上好good afternoon下午好good evening 晚上好toilet needs 卫生用品check-out room 退房turn-down service 夜床服务by the way 顺便问一下door knob menu客房内的门把菜单don’t worry别担心please wait a moment 稍等I’m afraid not很抱歉、恐怕不行OCC(occupied) 住客房C/O(check out ) 走客房V(vacant)空房VD(vacant dirty )脏房OOO(out of order )维修房DND(do not disturb)勿扰房VIP(very important person)贵宾LSG(long staying guess)长住房Make up the room 打扫房间go ahead 您请说after you 您先请put …through to 往….转电话sign the bill 签单sign your name 签名Have a nice trip 旅途愉快good luck好运see you late/tomorrow再见、明天见It’s very kind of you!您真是太客气了！How do you do? 您好！（初次见面，回答同样用该句）welcome to our hotel欢迎光临！good bye 再见You are welcome / not at all / It’s mypleasure不用谢！thank you very much非常感谢I’m sorry 很抱歉Excuse me打扰一下！go upstairs/downstairs上楼/下楼This way please 这面请turn right/left 向右/左转go straight on 直走extra bed加床how are you？fine .thank you！andyou？您好吗?很好!谢谢!您呢??price list房价表general manager总经理deputy general manager副总经理general manager’s assistant总经理助理sales department 销售部executive office总经理办公室front office 前台部food and beverage department餐饮部personal department人力资源部shopping arcade商场financial department 财务部security department 安全部purchasing department采购部engineering department工程部三、客房服务常用对话：G: guest 客人R: room attendant 楼层服务员1.showing the guests to the room为客人带路R: Good morning, sir and madam. Welcome to International peace hotel!G: Good morning. Are you a room attendant?R: Yes, I can. What can I do for you?G: Yes. Where is room 2708,please.R: It’s along here. I can show you to your room.(after a while).Here it is.(The room attendant knocks at the floor first. opens it. and precedes the guests into the room and turns on the lights).This way ,please.G: Thank you very much.R: It’s my pleasure! And wish you have a nice trip in HeFei!2.Making up the room.Dialogue one:(The room attendant knock at the door. Then the door opened)R: Good morning! May I clean your room now?G: Well, Thank you! Please come back about 20 minutes.R: Sorry to disturb you. I will come back later. Have a nice day.Dialogue Two:R: Good morning, madam. May I come through, please?G: Good morning! It’s almost 11 o’clock. and my room hasn’t been made up it.R: I’m sorry, madam. I’ll be there as room as I finish this one.G: How along will it take? R: About 10 minutes.Dialogue Three:R: Good morning, sir and madam. May I do the turn-down service for you new?G: Oh, thank you! Would you tidy up a bit in the room? It’s quite a mess now.R: Yes, It’ll just be finished in a few minutes!(After a while)R: It’s growing, dark. Would you like me to draw the curtains and turn on the lights for you!G: Why not! That would be comfortable!R: And three are today’s newspaper, You can read it at anytime you want!G: Oh. Thank you so much!R: I’m always at your service! Good night!undry service.洗衣服务Dialogue one:G: Good afternoon! I want to have some laundry.R: Yes, sir. just leave it in the laundry bag and sign your name and room number on the laundry list. G: What can I get it back?R: Tonight at 6:00pm.by regular service./Since it is already 3:00pm.you can get them back before 12:00 at tomorrow noon. by regular service.G: Can it be more quickly?R: Express service is avail aide. You can get it back with 4 hours. but it’s 50% more than the regular service.G: OK, I’ll choose the express service!Dialogue two:R: Excuse me, Sir and Madam. Your clothes are ready. Will you see if they are all right?G: Very good.R: Here you are.G: Oh, How nice! Your hotel’s laundry service is excellent.R: Thank you !That’s just what we should do.4.RepairingDialogueG: Excuse me!R: Yes?G: Ah, I’m afraid tore is something wrong with the TV.I can’t turn it on.R: Well, There is a switch on the beddable, Did you turn on it?G: Yes, I’ve done is.R :I’m sorry. May I have a look at it?(Trying to fix it, but in rain)R: I’ll send for an electrician to have it repaired. Please wait just a few minutes. (She leaves the room. Five minutes later. There is a knock on the door).R: Housekeeping, May I come in?G: Yes.R: Good evening! We are going to check your TV set.(Electncian finishes the repairing)R :Dear sir, everything is OK now, Is there anything dse I can do for you?G: No, Thanks very much!R: It’s my pleasure .And with you have a sweet evening!Dialogue twoR: Good evening! What’s the matter sir? G: Air conditioner is not cool/heat enough.R: Well, Let me see! Oh, I’m sorry sir. We’ll contact with engineer department to send some one are up to cheek if for you.Dialogue threeG: There is no water in the shower head. Can you call someone to fix it for me.R: We’ll call the engineer immediately. I’m sorry for any inconvenience.5.Room serviceG: What would like to take our lunch in our room. Could you bring it here?R: Yes .Of course. Our hotel provides very good room service, sir.G: Very nice. When should me order our lunch?R: At any time you want. You may dial“2619”to call the room service section directly to order breakfast, lunch or dinner.G: By the way. What should we do with the plates when we finish eating?R: You can call me to clean it up, or just leave them outside you room.G: Oh, I see. Thank you.6.Miscellaneous servicesDialogue oneR: Good morning. Dear Madam!G: Good morning. Will you de me a favor?R: Sure.G: I’d like to have some glasses?R: How many would you like?G: Three.R: Yes, we’ll send them up right away.Dialogue twoG: The air in the room is stale. Can you do something about it?R: Do you mind if we spray air freshener?/ Do you mind me open the windows for a little whule. G: No go ahead!R: Thank you very much for you understanding!Dialogue threeG: Will you do me a favor? Miss?R: Certainly sir.G: This is my first visit to HeFei. I wonder if your hotel has the morning call service.R: Yes, sir. At what time do you want me to call your up?G: At 6:00 sharp tomorrow morning. please.R: What kind of call would you like. By phone or by knocking at the door?G: By phone. I don’t want to elistrub my neighbors.R: That’s very kind of you sir. Well, I’ll tell the operator to call you up at 6:00 tomorrow morning. G: Thanks!R: My pleasure, sir! Sleep well and have pleasant dreams.Dialogue FourR: Good morning. What can I do for you?G: Yes. I’d like to check out my room. But I want to have the breakfast first!R: Well, Is that any luggage in your room?G: Yes, a lot of luggage.R: I see. I’ll contact the bell service center to get you luggage there. And after you finish your breakfast. You can come to the Front desk to check out your room and get back your luggage directly!G: Wonderful! Thank you!R: You are welcome!Dialogue fiveG: I left my key in the room. Would you open the door for me?R: Sorry, Due to the security reasons. I can not open the door for you. Please contact the front desk. Dialogue sixR: Housekeeping. May I come in?G: Yes, What’s the matter?R: Your smoke detector is flashing, sir. Is the anything burning in your room!G: No, I’ve been smoking a cigar. That’s all.R: May I check your room sir!G: Sure, go ahead.(Checks the room)R: Thanks, sir. I’m sorry to have disturbed you.G: Oh. That’s all right.R: The detector is very sensitive. So if you smoke nest time, Please open the window.G: Oh, That’s all right.R: The detector is very sensitive. So if you smoke nest time. Please open the window.G: Thank you for your suggestion.R:I hope you can stay here happily. And anytime you need half. Just call me! See you!G: Thanks. Bye-bye.新增加部分：1.开门G: I’m the guest from 1817.And I left key in the room/My key isn’t available. Would you open thedoor for me?R: I’m sorry. Let me past you call. Thonght to the front desk. Then after they check the identity with you. I’ll call the attendant open the door for you. OK?2.G: When can I take my breakfast?R: You can have your breakfast on the second floor from 6:30am to 9:30am.3.G: I want to have two pokers?R: The pokey is at the price of 10 yuan a box in cash. Including 54 sheets. The ototle price is 10 yuan. Is that OK?4.G: I have to check out my room. And my room number is 1314.R: Well. Please go the front office on the first floor with you luggage. I’ll call the room attendant to cheek out your room.G: Hello. May I have two more cans of cola? My room number is 1211.R: Of course. I’ll call the altendant send it to you. Please sign your name and room number on the winelist.6.G: I’m the guest lived in room 2705 two ays before. And I cheeked my room yesterday. I want to ask whether the attendant have found a neck lace in my room.R: Please wait a moment. Lat me check it. Novo your necklace is kept in service center. You can get it back in three months with you indontity card.或：R: I’m sorry. We haven’t taken any nate about it. Please leave your phone number. After we seek the room again. We’ll contact with you.7.G: I want to get my clothes back.R: Well. What time did you have the laundry?G: At 四．简单的称谓：1．Sir:对不相识的男士的通称。
酒店英语(精品课程)unit3-L5
• Homework
Match the New words and the pictures
1) play bridge 2) table tennis 3) lift
4) coffee shop 5 ) go bowling 6）play billiard
2.Key expressions • behind 在…后面 • opposite 在…对面 • crowded 拥挤的 • fascinating 迷人的 • steal 便宜货，偷 • next to 紧挨着 • recreation center….娱乐中心
B
酒店里有我们自己娱乐的 地方吗 咖啡店紧挨着电梯 在晚上的这个时间，我们 能得到热的东西吗 有我的邮件吗 在一层有一个娱乐中心。 那一定是很有趣。
Case Study
—Dialogue1
Situational dialogue
• Ａ：Lewis B: Staff • A: Excuse me, is there any mail for me? • B: May I know your name? • A: Peter Smith • B: Thank you, Mr. Smith. Here are some mails. You do have a letter and a fax, also a message left by a lady one hour ago. Here you are. • A: Thank you very much. By the way, one of my friend is going to visit me at four this afternoon. Is there any place in the hotel where we can amuse ourselves? • B: Yes, there is a recreation center on the ground floor. You can play billiards, table tennis, bridge, and go bowling. • A: That’s fine. It must be very amusing. Around 9 o’clock, we’d like to drink some coffee, where is the coffee shop, please? • B: Oh, it’s easy to find it. The coffee shop is next to the lift. • A: Thank you. Can we get something hot at this hour of night? • B: Sure, you can also get it in the coffee shop. • A: Thank you very much. It’s very kind of you to tell me so much information. • B: You are welcome.
酒店实用英语培训课件
What time is it? 现在几点钟 It’s 10:30 in the morning. 早上十点半 Please keep it. 请保管好 What do you think of our service. 您对我们的
销售部
Sales manager
销售经理
Food and beverage department 餐饮部
Housekeeping department 客房部
Personal and training department 人事培训部
Financial department
财务部
Engineer department
38 Here is your change.
这是找您的零钱
39 Go straight on, please.
请一直往前走
40 Turn left(right) please.
请往左（右）走
客房设施常用词汇
Air conditioner Dressing table Night table TV set Bathtub
牙刷 肥皂 牙刷 润肤乳 卫生纸 烟灰缸
Laptop Hairdryer Service guide Control panel
开关
手提电脑 吹风机 服务指南 床头灯
Luggage rack Safety box Switch Socket Mini-bar
行李架 保险箱 开关 插座 小冰箱
酒店公共英语
Hope you have a good time in our hotel.希 望您在我们酒店入住愉快
酒店英语unit-11-greeting-the-guest分析
S: No, we have just arrived.
J: We are rather busy at the moment. I’m afraid you will have to
wait for a while.
S: How long will it be?
J: There will be half an hour wait or so. Would you care to have a
available.”(您大概还需要等待15分钟｡)等到有空位了,就立即 引客人入座“We are sorry for the delay.”(很抱歉耽搁了您的时 间｡)或者“Thank you for waiting.”(让您久等了｡)
7
Hot Tip
实用知识
Food and Beverage Manager Chinese Restaurant Manager Catering/Banquet Manager Restaurant Supervisor headwaiter reservationist waiter waitress
S: Thank you.
J: After you... How would this room suit you?
S: It’s a nice cozy room. Yes, that will do.
J: Be seated, please... Here’s a cup of tea for you. 15
好，欢迎来到我们餐厅。”并询问客人是否有预订。4
■ The waiter/waitress greets the guests, pulls the chairs out for the guests, unfolds napkins and puts them on their laps. 服务生跟客人问候，为客人拉开桌子，摊开餐巾，放在 客人膝盖上。
酒店房务英语Module 11 Cleaning the Guest Room
Our Room Hasn’t Been Made Up Yet
●If the guest has the complaint about the room cleaning, say sorry to them and then solve the problem.
Pattern drills
guest room • Reading— The role of Housekeeping
Leading-in
Cleaning the rooms follow a basic housekeeping guidelines about ■ before entry ■ maintenance check ■ cleaning ■ replacing items ■ final check ■ theft rules
Role play
Using the above dialogues as a model, try to create a new dialogue with your partner. It’s 9 o’clock in the morning. The room attendant is asking Mr. Smith for permission to come into his room and clean the room for him. But Mr. Smith is going to visit some friends soon and he wants the room attendant to come back half an hour later and clean it when he is out. Also Mr. Smith asks for an early cleaning tomorrow, as a friend is coming to visit him at 9 o’clock tomorrow morning.
《酒店实用英语》unit13---unit18
我会告诉负责人的，让他来解决这个问题。
5. Would you mind coming with me to my office and explain what exactly happened? 如果不介意的话，能不能到我的办公室详细解释一下所发生的 事情?
Unit 13 Complaints and Emergencies
处理投诉及突发事件
Key point:
to deal with guest complaints to deal with emergencies
Warm up: Emergencies that might happen in a hotel usually include:
Details of Reservation: Reservation list 预订单 Be fully booked 客满
Decline a reservation 谢绝预订 Minimum Charge 最低消费额
Cover Charge 桌位费 Take out 外卖 Deuce 二人桌
Key words in the text
Further extention
1. Please come on time; otherwise I can’t guarantee your table will be available. 请您准时来，否则我不能保证会有空位。
2. A deposit of $20 is required to secure your booking. 为了确保您的预订，请先交20美元的押金。
大学优品PPT精选版《酒店英语课程》Chapter 1-29_22
Practical Training
V. Put the following sentences into English orally. (Answers)
1. Do you want it short or just trimmed ? 2. Would you just hold this towel over your eyes while I give you a rinse? 3. I’ll massage you face and neck with cream to improve the circulation and relieve the tension. 4. I ’d like to trim on the right, I t may look much more natural. 5. Do you want a shampoo or dry – clean your hair ? 6. We offer skin care and makeup services. 7. Now it’s done, How does it look ? 8. You won’t have too wait long, sir ,You ’re the next.
Suggesting: Your hair is dry , sir, Perhaps you’d better like some pomade on it .
酒店英语(精品课程)unit2-L4[21页]
![酒店英语(精品课程)unit2-L4[21页]](https://img.taocdn.com/s3/m/267f05f6102de2bd96058861.png)
Task3 Match the sentence patterns
A 1. Would you please fill out this form? 2. I have a reservation for a single room with a bath here． B a.这是钥匙，所有信息都在登 记簿里面。 b.我在房间号码下面该填写什 么？
Task4 Listening &Speaking • Pre-listening questions • 1. What type of room does Jerry reserve? • 2. What does a register form usually include?
1.Listen to the tape again and fill in the form
4. Here is your key card with all the information on your booking
b.我在房间号码下面该填 写什么？ c.请填写这张登记表号码 ？
d.我在这儿预订了一个带 浴池的单人间
Case Study
—Dialogue1
Situational dialogue
3. What should I fill in under ROOM NUMBER？
4. Here is your key card with all the information on your booking
c.请填写这张登记表号码？
d.我在这儿预订了一个带浴池 的单人间
Check the answer
Type of room Departure Room number floor Room rate
酒店英语综合教程 第二版 (11)[2页]
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A guest review of Monarch Skyline Hotel in Taiwan, China on Tripadvisor.“I have stayed in this hotel many times for business and always had a good experience. However this time I had a consistently bad experience with the housekeeping for laundry service.The day I checked in, I called to send my laundry. No one came to collect. On the second call, I was assured housekeeping would pick up from the room by noon. By the time I came back to the hotel at night, my dirty laundry was still on the bed. I had to frantically prepare for something to wear for the next day. The manager came up to apologize and sounded surprised by the issue. Later in the week, I called to send in the laundry and waited like a lemon in the room for an hour, and it was not collected until very late at night. I offered to take it down to reception but was denied. They kept saying someone from housekeepingwould come to the room immediately. But, I’m not in the mood to hang around waiting for someone to come and pick up my bag of dirty laundry. Very disappointing.”Discussion:What is the standard of laundry service in high-end hotels?。
酒店英语(精品课程)unit12-L31
你有预订吗？ 你们必须等待半个小时
我们将尽力地安排，但是我 不能保证 过后我们将回来。
Case Study
—Dialogue1
Situational dialogue
• • • • W: waiter G :George W: Good evening. Do you have a reservation? G: No，I am afraid we don’t. W: I’m sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available? G: No, thanks. We’ll come back later. May I reserve a table for two? W: Yes, of course. May I have your name, sir? G: George. By the way, can we have a window by the window? W: We’ll try to arrange it, but I can’t guarantee, sir. G: That’s fine. (Half an hour later, the couple comes back)
Hotel English
Unit12 Booking a Table
Lesson31 Having Dinner Without Reservation
Lesson Plan
• Warm up • Case study
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2. Listen to the tape again and find out the key words
and expressions
1)change the room 2) noisy 3)wake up 4)baggage elevator 5)corridor 6)spare room 7)have a sound sleep 8)take care of
•
• • • •
New words
1) barber 5) camera
2) gum 3) baggage 6) corridor 7) airport
4) golden watch 8) elevator
Match the key expressions
• • • • suite manager porter request 套房 经理 搬运工，门房 请求，要求
我希望明天晚上我们能呆在一 套安静的房间并且可以睡个好 觉。
如果你有更多的需求，请告诉 我们。你能听到什么样的噪音？
Case Study
—Dialogue1
1.Listening
• Pre-listening questions
• 1. Why would Mr.Lewis like to change the room? • 2. Did the assistant manager change the room for Mr.Lewis right away? Why?
4. I hope we’ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep. 5. And if there is anything more you need, please let us know.
Match the key sentence patterns
A B 1.Can you change the room 但我们今天没有空房了。 for me? 2.What kind of noise can you hear 你能为我换一下房吗？
3.But we don’t have any spare room today.
4: Find out some useful sentences
• 1).Can you change the room for me? • （你能为我更换房间吗？） • 2).My wife was woken up several times by the noise the baggage elevator made. • （我的妻子被行李电梯的噪音吵醒好几次。） • 3).There will be some rooms for you to choose from. • （有一些房间供您挑选。） • 4).I hope we’ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep. （我希望明天晚上我们能够住在一个安静的套房里并睡得香甜）
3：Complete the useful sentences
• 1). My wife was woken up several times by the noise the _______ _______made. She said it was too much for her. • 我妻子被电梯运行李发出的噪杂声吵醒了几次。她说这使她难以 忍受。 • 2). Room 308 is at the end of the_______. It’s possible that the noise is heard early in the morning when all is _______. • 308房间在走廊的尽头。当早上比较安静的时候可能会听到噪音 。 • 3). I hope we’ll be able to enjoy our stay in a ______ _______ tomorrow evening and have a _________ _________. • 我希望明天晚上我们能呆在一套安静的房间并且可以睡个好觉。
Hotel English
Unit11 Settling Guests’ Complaints
Lesson26 Changing the Room
Teaching Objectives:
• • • Ⅰ.Knowledge Objectives(知识目标)： By the end of this lesson, you should be able to（本节课 你应该学会） 1.spell and pronounce the words on changing the room （拼读关于换房的单词） 2.remember some key expressions in the dialogue.（记 住对话中的重要短语） Ⅱ.Technical Objectives(技能目标)： 1.Obtain the information on connect an outside line and asking for phoning about inside line&outside line 2.Learn how to change the room in English in daily life. （在日常生活中学会如何用英语进行换房服务 )
Practice
• Role-play
Let the students work in pairs: Role Play • Make a new dialogue between Mr. Wang and the clerk • Key information: Mr. Wang doesn’t sleep very well. The room is very noisy at night. He wants to change a room. He goes to the clerk • Key words: noisy, change the room ,