ProductRegistration

Installation assistance
■Assist in the installation of SPSS products
■Resolve any media or environmental problems that prohibit successful installation ■Clarify minimum system requirements ■Verify the software is operational Interpret error messages ■Explain error messages ■Suggest corrective action
Suspected defects
■Assess the scope and magnitude of possible defects ■Assess whether the defect can be replicated ■Report the defect to SPSS product development ■Determine a reasonable workaround, if possible General troubleshooting of printing and local issues ■Verify abnormal operation
■Suggest problem-solving techniques ■Determine workarounds when needed Abnormal termination
■Assess source of abnormal termination ■Suggest problem-solving strategies ■Suggests ways to avoid problems
How can I reach SPSS Technical Support?
SPSS Technical Support is available via two support lines:
■The Basic line (1.312.651.3410) is open from 9:00 a.m. – 5:00 p.m., Monday through Friday .■The Priority line is open 8:00 a.m. – 5:00 p.m., Monday through Friday. The Priority line is for site coordinators, technical contacts and customer express customers.Contact your sales representative for more information.
■Send an e-mail to support@ . Please provide product, version and operating system information, as well as your SPSS Contract ID or serial number, when contacting us via e-mail.
For technical assistance on the Web, please visit the SPSS AnswerNet at
/tech/answer/index.cfm . This knowledge base enables you to search more than 8,300 technical solutions and is accessible 24 hours a day.
If you are unable to find your answer in SPSS AnswerNet, contact us by e-mail or phone. Our target response time is one business day. Customers who send e-mail to support@ receive either a suggested resolution or a notice that the request was assigned to a specialist.
Please note that we require customers to provide an SPSS Contract ID or serial number for phone and e-mail support.
What does/doesn’t SPSS Technical Support do?
As a general rule, “technical support” is defined as helping you make your SPSS software run as documented. This covers installation, printing and operational problems when the software does not work as documented.
SPSS Technical Support provides you with installation, operational and statistical support for all current SPSS products. The only exceptions to this are student products, such as the SPSS Student Version ™and the SPSS Graduate Pack,™for which SPSS Technical Support provides installation assistance only.
Technical Support does not provide installation documentation, encryption codes or replacement media. You can contact SPSS Customer Service for these items. In the United States, contact Customer Service at 1.800.521.1337.
Technical Support also does not provide training. This means that, in helping you to accomplish specific tasks, Technical Support assumes that you have basic familiarity with the use of computer software and the analytic techniques SPSS products employ. In addition, Technical Support does not provide consulting. Technical Support does not include, for example, major data restructuring or getting our products to do something in a complicated way that another module of a third-party product can do simply. This also precludes the type of assistance that requires intimate knowledge of your particular dataset, research goals or non-software-related restrictions.
Over…
Government
❏Government program evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . .5❏Homeland security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31❏Crime analysis/criminal justice research . . . . . . . . . . . . . . . . . . . . . . .6❏Lottery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32❏Fraud detection and prevention/non-compliance/waste/abuse . . . . . . . .15❏Survey research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8❏Medical/scientific research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4General Business
❏Survey research/market research . . . . . . . . . . . . . . . . . . . . . . . . . . . .8❏Database analysis/direct marketing . . . . . . . . . . . . . . . . . . . . . . . . . .9❏Marketing and sales analysis/forecasting . . . . . . . . . . . . . . . . . . . . . .10❏Segmentation management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33❏Analytical customer relationship management (CRM) . . . . . . . . . . . . .34❏Reporting/monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11❏Web analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12❏Project management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13❏Financial analysis/budgeting/forecasting/profitability analysis . . . . . . . .14❏Fraud detection and prevention/non-compliance/waste/abuse . . . . . . . .15❏Risk management/credit management . . . . . . . . . . . . . . . . . . . . . . . .16❏Claims prediction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37❏Credit scoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38❏Medical/scientific research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4❏Drug development/drug discovery . . . . . . . . . . . . . . . . . . . . . . . . . .36❏Healthcare outcome management . . . . . . . . . . . . . . . . . . . . . . . . . .17❏Logistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39❏Supply chain analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40❏Demand planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41❏Value chain analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42❏Resource planning/human resources analysis . . . . . . . . . . . . . . . . . . .19❏Performance management/process improvement/program evaluation . . .35❏Quality improvement management . . . . . . . . . . . . . . . . . . . . . . . . . .20Academic
❏Academic – administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2❏Academic – research/testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3❏Academic – teaching/student . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1❏Other
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
How to contact SPSS Inc.
You can contact SPSS Inc. in several ways. Use our Web site ( ) for “one-stop shopping” and to contact virtually every department, from technical support to customer service to sales, by choosing the “About Us” menu bar tab on the home page. To contact SPSS Inc. by telephone, simply call 1.800.543.2185or fax 1.800.841.0064, Monday through Friday, 9:00 a.m. to 5:00 p.m.For more information on contacting technical support, see the section below entitled “SPSS Technical Support.”
Newsgroups
Newsgroups and list serves provide a forum for users of SPSS Inc. software to communicate,share insights and learn from the experiences of their colleagues around the world.Please note that these are user forums, not official support channels.
■SPSSX-L — The general SPSS newsgroup discusses computer, statistical and many other issues related to the successful use of SPSS Inc. software products. SPSS Inc.does not sponsor this newsgroup, but does participate. To subscribe, please send an e-mail to listserv@ . E-mail text should be: subscribe spssx-L firstname lastname. ■gov@ — The SPSS Inc.-sponsored government newsgroup is specifically for SPSS users who work in the United States local, state or federal government.To subscribe, please send an e-mail to listproc@ .E-mail text should be:subscribe gov firstname lastname.
■Sigmaplot-L@ — The SPSS Inc.-sponsored SigmaPlot ®newsgroup is open to anyone interested in discussions regarding SigmaPlot. T o subscribe, please send an e-mail to listproc@ . E-mail text should be: SigmaPlot-L firstname lastname.
SPSS Customer Service
Customers who need non-technical service, including assistance regarding encryption code issues, should contact SPSS Customer Service at 1.800.521.1337or at service@ .
SPSS Technical Support
Technical Support provides post-sales technical assistance to all current customers of
SPSS. The level and type of support may vary by type of software license.
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