英文新加坡与意大利商务礼仪与谈判技巧

Business in Italy
Content
• Dress
• Behavior • Communication • Meeting
• Strategy
• Tips
Business in Italy
• Dress
Men should wear fashionable, high quality suits. Shirts may be colored or pin-striped, and they should be paired with an Italian designer tie. Women dress in quiet, expensive，elegance. Quality accessories such as shoes and leather goods will make a good impression with the Italians.
Gift giving etiquette 叁
the government has introduced very tight legislation governing the issues around gift giving
文章页
Negotiation skills
第四页
主标题
Negotiation skills Because Singaporean think the face is very important, in the talks, “face” on negotiation skills play a decisive role. Sometimes, what Singaporeans said seems like“words alone are no proof” (口说无凭）, but after they signed a contract, in order not to shame the person, always abiding by reputation, serious performance.
主标题
Negotiation skills
Singapore
第六页
people shake hands, no matter when they say goodbye or meet.
You should always make an appointment before you talk business with Singaporean.
/view/07238e373968011ca300911d.html 2012-03-28
主标题
Tips
第七页
Do not cross your legs!
TIPS
Never show your frame feet to your meeting partners unless you want to lose your business. Don‘t talk about personal character and local issues such as politics and race relations Banning the use of religious words and symbolic signs
Content
• • • • Negotiation with Singapore(王梓rrespondence(江婷婷) Performance(王伟英)
目录页 Content
第一页
Business environment of Singapore
/learningenglish/westculture/learningenglish_44 34.html 2013.6.23
Business in Italy
• Strategy
Be prepared to discuss things at great length and maintain your calm. During negotiations, Italians may have several phones on their desk, none of them put on hold. Italians do not conclude major business deals over the phone or by letter. Businessmen often use language to block communication until the moment is right. Try to learn a little Italian, they will appreciate the effort because their English might not be perfect either.
文章页
Singaporean Meetings
Meetings
第三页
壹
Meetings should remain as harmonious and non-confrontational as possible
Show respect
贰
respect should be given to the hierarchy during the meeting
/view/b8de2b81bceb19e8b8f6ba0a.html 2013.6.23
Business in Italy
• Behavior
. Handshakes are common for both sexes, and may include grasping the arm with the other hand. Italian companies often have a rigid hierarchy, with little visible association between the ranks. Do not exchange business cards at social occasions; but it is the norm at business functions and meetings.
Business in Italy
• Behavior
“Time is money” is not a common phrase in Italy.
Foreign businessmen/women should be punctual for business appointments, although the Italian executive may not be. Do not expect quick decisions or actions to take place, as the Italian bureaucracy and legal systems are rather slow
/view/e91ace8ad0d233d4b14e6 995.html 2011-04-01
Singapore is influenced and assimilated by some Western business practices. >The legacy of its colonial past > its important status for US and European.
第五页
In order to show respect to Singaporean’s “face”, you may say a few words as “advise” or “take care of” modest statement, it is /view/07238e373968011ca300911d.html worth mentioning that. 2012-03-28
In the Singapore negotiations calls for good patience, lost your temper or all the curse will cause a total disgust. Singapore people generally believe that personal relationships and business relationships are equally important.
Singaporean Meetings
Negotiation skill
Tips to do business with Singaporean
文章页 Business environment of Singapore
第二页
Many parts of the Singapore inherent beliefs and practices reflect the mainly Confucian ethics of the majority Chinese population
/view/b8de2b81bceb19e8b8f6ba0a.html 2013.6.23
Business in Italy
• Communication
Italian is the official language, although there are many diverse dialects. Avoid talking about religion, politics, and World War II. At social gatherings, it is considered insulting to ask someone about their profession. Good conversational topics include Italian culture, art, food, wine, family, and films.
Business in Italy
• Strategy
Give yourself adequate time for the exercise and a lot of patience. Italians will discuss things from a personal or semiemotional angle. They will jump ahead to later points on the agenda or will re-discuss points that you think have already been settled. Their communication style is eloquent, wordy, demonstrative, and emotional.
/view/b8de2b81bceb19e8b8f6ba0a.html 2013.6.23
Business in Italy
• Behavior
Italian cards are often plain white with black print.
When entering a business function, the most senior or eldest person present should always be given special treatment.
/learningenglish/westculture/learningenglish_443 4.html 2013.6.23
Business in Italy
• Meeting
More meetings take place than anywhere else in the world. Rules are laid down, but they exist to be disregarded. Regulated seating is the norm in meetings. The top man does all the talking, while everyone else listens. All major decisions have usually been sorted out prior to the meeting.