商务交际英语作业4

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2022年7月1391国开电大本科《商务英语4》期末考试试题及答案

2022年7月1391国开电大本科《商务英语4》期末考试试题及答案一、交际用语（共计10分,每小题2分）1・5题：根据对话内容选择恰当的选项。

1.—T'd like to have some soft drink.A.You are welcome.B.Here you are.C.No,you can't.［答案］B2—How is the weather in autumn?A.I like sunny days.B.It is always sunny.C.I hate it.［答案］B3.—___________________—Yes,I think so.A.W ill you fly business class?B.When do you plan to leave?C.Where shall1make hotel reservation?［答案］A4.—I had a really good weekend at the seaside.A.O h,that's very nice of youB.OhJ'm glad to hear thatC.It's a pleasure［答案］B5—Hello,Sir.—I'd like to order a pizza.A.W hat do you do?B.How are you?C.W hat can I help?［答案］C二、词汇与结构供计30分,每小题2分）6.20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

6.She heard a terrible noise,brought her heart into her mouth.A.whichB.whatC.who［答案］A7.He made a promise that I passed the examination he would buy me a gift.A.whetherB.i fC.e ven if［答案］B8.1have to make clear that it works well.A.whatB.itC.one［答案］B9.The instruction describes completely the and its safety basis.A.f acultyB.familyC.facility［答案］C10.1really the effort you have made for the project.A.thankB.a m gratefulC.a ppreciate偌案］C11Although he has sought to find a peaceful,he is facing more pressure from his business rivals.A.solvingB.solveC.solution偌案］Ci2The bottom half shows this money came from.A.whereB.whatC.why［答案1Ai3.For a limited company,this will include the money by issuing shares,and is known as the share capital.A.raiseB.raisedC.raising［答案］B14.1'm still working on ironing a few problems.A.inB.a tC.o ut［答案］C15.Many of the banks and travel services in the western countries provide convenience for the travelers by issuing traveller's.A.c hecksB.cashC.c redit cards［答案］A16.It will_______about eight percent more than initially projected.A.spendB.payC.c ost［答案］C17.1couldn't agree more.That's I only do street shopping.A.whetherB.b ecauseC.w hy［答案］C18.Please an open return flight from Barcelona to Frankfurt.A.paperB.textC.b ookI答案1C19，The long-term assets are known as assets.A.fixedB.current［答案］A20.E ven though he's out of college and still a bit green,he is a great co-worker.A.fleshB.f reshC.flash［答案］B三、阅读理解（共计40分,每小题2分）21.25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案。

国开大学商务英语4答案

国开大学商务英语4答案商务英语是一门对于商业领域中英语运用的课程，它旨在培养学生在国际商务通信中熟练运用英语和掌握商务英语写作技巧。

下面将为大家提供国开大学商务英语4的答案，希望能对学习者们的学习有所帮助。

英译汉1.Have you ever signed a contract?你曾经签过合同吗？2.What do you think is the implication of this trade pronouncement?你认为这项贸易公告有什么含义吗？3.Are you familiar with the terms of trade?你熟悉贸易条款吗？4.The company will extend its production facilities.公司将扩大其生产设施。

5.The gross margin is the difference between sales and production costs.毛利是销售额与生产成本之间的差额。

6.Our company is engaged in the import and export business.我们公司从事进出口业务。

7.We are willing to establish a long-term relationship with your company.我们愿与贵公司建立长期的合作关系。

8.What is the price on CIF terms?CIF价格是多少？9.We are interested in negotiating a contract with you.我们有意与您洽谈合同。

10.The demand for this product is increasing.对这个产品的需求正在增加。

汉译英1.这是我们首次与该公司进行业务往来。

This is our first business transaction with this company.2.请您确认我们的订单。

国家开放大学电大《商务英语4》试题及答案一

uanli 一、选择填空题（每题 10 分，共 5 题）—Okay, what is the decision?—As you know, we have been a privately held, family-owned company for over 120 years, .选择一项：A.and I think it definitely has a bright futureB.but it may be time to consider some major changesC.but the company faces tough competition解析：本题考核“提出建议”的交际用语。

第一说话人询问对方做出怎样的决定，回答者答语的前半句话表明公司的状况，答语的后半句话给出的应是具体的决定，即回答者的建议，只有选项 B 是针对第一说话人的问题进行回答，“但是可能是该考虑一些重大变化的时候了”，所以答案是 B。

正确答案是：but it may be time to consider some major changes—But then we'll have to accept a Board of Directors chosen by our stockholders. Wouldn't that limit us in many ways?—Certainly. But if you consider the massive capital investment that we'll receive, you'll understand that this could take our company —————— .选择一项：A.from being a big firm to being one of the medium-tier playersB.from being a medium-tier firm to being one of the big playersC.from being a medium-tier firm to being one of the small players解析：本题考核“说服某人”的交际用语。

国开大《商务英语4》自测试题及答案

国开大《商务英语4》自测试题及答案1、____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.[答案]On2、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.[答案]Whatever3、______ has good reputation will sooner or later be successful in his business.[答案]Whoever4、_______ you have a job, you may be in the market for another one.[答案]Even if5、__________________？—I expect to depart for Frankfurt on Sunday, September 1st, any time after 13：00 pm.[答案]When do you plan to leave6、__________________？—Sure, no problem. First, go see Cindy and tell her where you're going and when.[答案]Can you fill me in7、__________________？— Yes, business class.[答案]Will you fly business class8、________________ , but I still have the feeling that it's not safe enough.—I couldn't agree more. That's why I only do street shopping. [答案]Paying online is much unsafe than before9、At the same time, the negotiator keeps things secret ____would limit his/her ability to negotiate.[答案]that10、Are the Project Managers linking up OK？—They seem to be, yes._________ .[答案]There's been a good atmosphere at the first management meetings11、An on-line virtual supermarket ______ the real supermarket, which makes it feel so real.[答案]simulates12、Are there any disadvantages to shopping online？—___________. But I think this problem will be solved soon. [答案]It takes some time for the stuff you buy online to arrive 13、Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.[答案]solution14、Among the critiques were allegations ____ some franchise uses its political influence to increase its profits.[答案]that15、Betty, we'll have a buffet party next Saturday. Will you join us？— _______ , Susan. Thank you![答案]I'd love to16、Better understanding of team work can make you a more effective employee and give you an extra ______ in your corporate office. [答案]edge17、But Jerry, have you really thought this ______？You would essentially be giving up the company that your great-grandfather built.[答案]through18、But then we'll have to accept a Board of Directors chosenby our stockholders. Wouldn't that limit us in many ways？—Certainly. But if you consider the massive capital investment that we'll receive, you'll understand that this could take our company —————— .[答案]from being a medium-tier firm to being one of the big players 19、Can you fill me ____________ ？I need some detailed information.[答案]in20、Can you tell us why you think this makes good business ______to you？[答案]sense21、Can you tell us why you think this makes good business sense to you？—We've been doing quite well on our own and we could probably survive like this for quite a few more years to come, but if we really want to take it to the next level, ____________.[答案]we are going to have to consider finding more investors 22、Customers often remain _________ to a business that has excellent service even if their prices are high.[答案]loyal23、Customers won't find store clerks sitting around _________ . [答案]watching TV or playing cards24、Could you be so kind as to turn down that rock n roll？I'm preparing for tomorrow's meeting report.— ______________.[答案]Sure. Sorry to disturb you25、Cooperating is simply working together ______ teammates ______ the good of the team.[答案]as…for26、Current _______ are those debts that must be paid withinthe year.[答案]liabilities27、Chinese shoppers spent billions online yesterday as they took advantage _____ discounts offered on Singles Day (November 11). [答案]of28、Did you get the financial records _______ shape for your audit next month？[答案]into29、Did you get your financial records into shape for your audit next month？— _______. Keeping a strict account of all our incoming and outgoing is not an easy task.[答案]I'm still working on ironing out a few problems30、Even though he's ______ out of college and still a bit green, he is a great co-worker.[答案]fresh31、For a limited company, this will include the money ______ issuing shares, and is known[答案]raised by32、How would you like to go？—__________________.[答案]I'd like to fly to Frankfurt for a stay of two days 33、How do you calculate the fee if we ask you to move the office furniture？— _________________.[答案]The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move 34、How was your trip to London, Jane？— ___________.[答案]Oh, wonderful indeed35、How much of a problem meeting the budget？— _______.[答案]Well, it seems that we underestimated the costs36、Hello, is that Sail Moving Company？— _________________？[答案]Yes, this is Jack speaking. Thanks for calling. What can we do for you37、Hello, this is Lucas Bowen. I'd like to order some machines. —___________. When do you need them？[答案]No problem38、Have you ever tried shopping online？—No, never. ____________, especially for clothes and shoes. [答案]I prefer to actually see and touch what I'm buying beforeI pay for it39、Have you ever tried shopping online？—No, never. ____________, especially for clothes and shoes. [答案]I prefer to actually see and touch what I'm buying beforeI pay for it40、His ideas are linked to the theory________markets are efficient, which means market actors taking all available information to create the correct price for things at any given time.[答案]that41、His method supports Mr Shiller's findings and has ________efforts to predict prices in the financial industry. [答案]influenced42、Hey Kyle, guess what! The boss is sending me to Europe fora marketing seminar next month.—__________________You've been itching to go on a businesstrip for months.[答案]Great! You must be happy.43、Henry, what do you think of the new team？— ________ , I think the team is starting to get along quite nicely.[答案]Very well on the whole44、I'll also throw in the discount of 10% on your up front deposit. What do you think about this suggestion？—______________.[答案]Ok, I think we've both have done our best for this45、I'll be away on a business trip. Would you mind signing for my express delivery？—________________.[答案]I'd be happy to46、I had a really good weekend at the seaside.—____________.[答案]Oh, I'm glad to hear that47、I am going to ask for a pay rise.—_________.[答案]I think you may talk to your boss48、I couldn't agree more. That's ______ I only do street shopping. [答案]why49、I'm really fed up with Larry!— ________[答案]Hey, what's up？50、I thought that if I could get your support first, it might make getting approval easier.— _________ .[答案]Well, you've got my support on this51、I really ______ the effort you have put in on your team'scurrent project.[答案]appreciate52、I'm still working on ______ a few problems.[答案]ironing out53、In business，whatever you do, do not ____ illegal benefit. [答案]chase54、It should ____ that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it.[答案]be recognized55、It will _______ about eight percent more than initially projected[答案]cost56、It's said that some measures have been taken _____ this problem.[答案]to deal with57、If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.[答案]to visit58、If any of the articles are damaged during move, you may makea _________ for compensation with our company.[答案]claim59、If things have _________ , the person you're talking to will want to know the reasons.[答案]gone wrong60、If people ________we're very valuable they won't buy our stock. [答案]don't think61、Looking your customers in the eye shows that we are listening to them and hearing _________ .[答案]what they are saying62、Looking at this, if my calculations are correct, we are about five thousand dollars over budget.— That's right.__________.[答案]It's going to cost about five thous63、Larry is the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.—________ . You'll always have some co-workers that are harder to work with than others, you know.[答案]You shouldn't be so negative64、Large organizations will find ______ impossible to manage all these data if manual accounting were used.[答案]itand more to complete the first order65、Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's ____________.[答案]checks66、Okay then, so to confirm： a 6% discount but you pay all the shipping and installation costs.—____________. I'll call you tomorrow.[答案]That sounds all right67、Okay, let's say we make a decision _____；what kind of price are we thinking about charging for our stock？[答案]to go public68、Okay, what is the decision？—As you know, we have been a privately held, family-owned company for over 120 years,_____________.[答案]but it may be time to consider some major changes69、One kind of partnership is called a limited ________partnership.[答案]liability70、Please ____________ an open return flight from Barcelona to Frankfurt.[答案]book71、Respecting fellow teammates keeps everyone in a good ______ and encourages overall team spirit.[答案]mood72、Some of the customers' complaints seem _________ .[答案]unacceptable73、Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.[答案]express74、Some in the market now want government _____ in order to reduce costs.[答案]regulation75、Some of the _____ solutions will support these requirements better at the moment.[答案]proprietary76、Some friends say when they get the article, ______________. —That happens. So close quality control is needed to avoid e-shoppers' fraud.[答案]it's quite different from what they saw on the website advertisement77、Sometimes I surf online shops to check some related information, and then go to a physical store to do the ______ shopping.[答案]actual78、The processing time ____________ per embassy.[答案]varies79、The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this？— _________________.[答案] Well, I wonder whether the recent layoffs are affecting the quality of our customer service80、The American idea of customer service is _________ each customer the center of attention.[答案]to make81、The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .[答案]refund82、The executive team have to hold an urgent meeting ____ they see the bad market feedback.[答案]because83、The franchisor _____ the franchisee should observe the regulations to make the business go well.[答案]as well as84、The instruction describes completely the ____ and its safety basis.[答案]facility85、The people in your department seem so ______ and nice to be around.[答案]capable86、The team members are _______ and helping each other out. [答案]getting along87、The long-term assets are known as ______ assets.[答案]fixed88、The bottom half shows ______ this money came from.[答案]where89、The proprietor owns all of the property of the business and is responsible ________ everything.[答案]for90、The same is true ______individual proprietorships.[答案]of91、That's something you can improve by talking to human _______ . [答案]resources92、That might be acceptable ______ you handle the insurance fees. [答案]if93、They want to make sure you're paying taxes on the money you make.— ________ .[答案]We're paying alright94、They exchanged tales of ____ or disappointing news of popular items sold out minutes after the spree began at midnight.[答案]bargains95、They wanted to ______ a discussion on economics.[答案]initiate96、There are more and more ______ of software for accounting, this has made the different types of software more accessible in terms of costs and variety.[答案]manufacturers97、Then your _____will be sold by auction.[答案]stuff98、Traveller's checks are generally ____________ small face value.[答案]of99、Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.[答案]buying100、Trademarks, proprietary service marks and regulations need _____ carefully.[答案]to be observed101、Teammates who have team spirit are more satisfied ______ their team activities.[答案]with102、Their skill and ____ has got them on the sales team.[答案]enthusiasm103、To attract investors, the government has _____ its tax and labor laws.[答案]adjusted104、Thanks for inviting me, John, but I've already made other plans.— _________. Maybe another time.[答案]Oh! I'm sorry to hear that105、We used to ____________ cash advances.[答案]have106、We didn't understand how difficult it was to ____ such a breakfast.[答案]distribute107、We can't manage that ____ you pay for the installation. [答案]unless108、We've done very well so far but if we want to see serious growth ______________.—Yeah...maybe. But I have my doubts.[答案]it might be time to ditch our old business model and go public109、What does the customer's complaint say？— _________________.[答案]He says he hasn't gotten back the monitor for repairs 110、What is the distance between the new building and your office？— _________________. [答案]It is about 15 kilometers111、What's more, it's not always so ______ for us to pay online as hackers might steal our user name and password.[答案]safe112、When the rest of the room ______ emotional, stay cool and use logic to negotiate and close.[答案]gets113、While the other people ____ and discussed the problem together, Ted ignored them.[答案]interacted114、 Without close quality control, we may _____ fraud, and the e-shop may suddenly go offline, so you can't get a refund.[答案]encounter115、 Well，the day we offer stock for sale is the day we will see how much______there is in our company.[答案]faith116、You can download and print off the ____________ online. [答案]form117、You can show respect to your teammates _______ everyone fairly and equally.[答案]by treating118、You mean... like becoming a publicly-traded company？—That's right. ______________ .[答案]It's something we should give serious consideration to 翻译：为句子选择正确的翻译（每题10分）。

商务英语试题4及答案

商务英语试题4及答案一、选择题（每题2分，共20分）1. The company is looking to ________ its market share in the region.A. increaseB. decreaseC. maintainD. eliminate答案：A2. The negotiations were successful, and both parties reacheda ________.A. disagreementB. consensusC. conflictD. misunderstanding答案：B3. The new marketing strategy has ________ a significant impact on our sales.A. hadB. madeC. takenD. given答案：B4. The project manager needs to ________ the team's progress to the stakeholders.A. reportB. suggestC. proposeD. recommend答案：A5. Due to the economic downturn, the company had to ________ its workforce.A. expandB. reduceC. stabilizeD. diversify答案：B6. The CEO emphasized the importance of ________ in the company's future success.A. innovationB. traditionC. regulationD. competition答案：A7. The sales team is working on a ________ to improve customer relations.A. planB. budgetC. scheduleD. report答案：A8. The company's financial statements show a ________ in profits over the past year.A. declineB. riseC. stagnationD. fluctuation答案：B9. The product launch was a ________, resulting in high sales and positive feedback.A. failureB. successC. setbackD. challenge答案：B10. The ________ of the new factory will be completed by the end of the year.A. constructionB. demolitionC. renovationD. inspection答案：A二、填空题（每空1分，共10分）11. The company is currently undergoing a period of ________.答案：restructuring12. The ________ of the business plan was approved by the board of directors.答案：proposal13. The ________ of the meeting was to discuss the new project.答案：purpose14. The company has a strong ________ in the field of technology.答案：presence15. The ________ of the product was delayed due to manufacturing issues.答案：delivery16. The ________ of the company's assets is a key factor in its financial health.答案：valuation17. The ________ of the market is expected to increase in the coming years.答案：demand18. The ________ of the contract is legally binding on bothparties.答案：agreement19. The ________ of the company's shares has been steadily rising.答案：price20. The ________ of the new policy has been met with mixed reactions.答案：implementation三、阅读理解（每题2分，共20分）阅读以下商务英语短文，并回答下列问题。

国开大学商务英语4例题及答案

1.Is it possible for you to work out the plan tonight?_______ A. I'll do that. B. I think so. C. I'd love to.2.Could you give us a speech on management functions some day this week?____. A. That'a good idea B. No, I already have plans C. I'd love to, but I'm busy this week3.______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information. A. Not only B. Do not only C. Not only do4.______ CEOs spend planning, the more profitable their companies are. A. The more time B. The more C. The less time5.The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process. A. imply B. indicate C. interrupt6.Nokia lost the smartphone battle because its technology is not as good as that of Apple.F 2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them.F 3. Nokia's top managers were too moody to hear anything good but harsh.T 4. Middle managers in Nokia delivered results more than they promised earlier.F 5. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.T7.—How did your meeting go yesterday? — ______actually, it was really frustrating. A. Not so good8.____________________identify the problems that have been occurring?—Well, as you know, the problems we had with Gary caused a lot of friction among the team. Are you able to9.In today's environment, ______ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. A. where10.Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips. A. that11.Who was ______ the meeting？A. chairing12.1. Communication and leadership don't always go hand in hand.回答F 2. The say-do gap happens when people misunderstand their leader's intention.回答F 3. Using technical jargon makes a leader convincing.回答F 4. Communicating sincerely is always the best.回答T 5. Observation is as important as communication when you want to know what people really think.回答T13.— I am sorry for what I have said to you.—_____________A. No problem. C. Don't think any more about it.14.—_____________— I'd like to have this film developed. B. May I help you?15.Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute. B. viewed16.The majority of these team challenges ______ anywhere. C. can be delivered17. I like to think ______. I am always the one finding new ways to a situation or challenge. C. outside of the box18.1. Team building event is traditionally related to playing games at resort.回答T 2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.回答F 3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.回答F 4. Ice breaking motivates team members compete with each other.回答F 5. A good teamwork culture enables individuals make more efforts together.回答T19.—Can I get you a couple of tea?—____________________. A. That's very nice of you20.— Wow! This is a fantastic project! I've never known you're so creative.—__________ C. Thanks for your compliments.21.The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff. C. excels22.Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and theirwell-being. A. as if23.______ the job, employers don't want to hire people who are difficult to get along with. C. Regardless of24.1. A CEO only needs to be passionate and enthusiastic.回答F 2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.回答T 3. “A one-sided note” refers to the root of PayPal's problem.回答F 4. When faced with internal problems, good executives find the root of a problem in their executive team first.回答T 5. Good executives need to give feedback immediately when they are listening to the staff.回答F25.— Do you know where I can repair my motorcar? — ____________ B. Around the street corner.26.Why didn't you come to my birthday party yesterday?— ____________ B. Sorry, but my wife had a car accident.27.At a rough ________, we will take another four weeks to finish this plan A. estimate28.Wendy suggests that we ________ tomorrow. B. should go29.Without his assistance, I ________ the research last month. A. would not have completed30.1. Performance management is a very important part of any quality human resource system.回答T 2. The aim of performance management is to punish the unqualified employees.回答F 3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example.回答T 4. Every enterprise can expect high performance from each employee.回答F 5. “Performance management” is also called “performance appraisal”.回答F31.Can I have three days off next week, Mr. Smith?— _____. I can manage without you. B. Of course32. If you don't believe in yourself, no one else will.— _____. Confidence is really important. C. I couldn't agree more33.By the end of the year, the sales plan for the next year______. B. will have been made34.____the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector. A. With35.To build the reservoir（水库），thousands of people have to be______ A. relocated36.1. Jack Welch retired at the age of 65.回答T 2. Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.回答F 3. If the business could not meet Welch's change requirements, its manager had 3choices.回答T 4. The restructuring went before changing the organizational culture and the managerial styles of GE's managers.回答T 5. The Work Out lasted a week.回答F37. The Auto Show in the City Stadium has been canceled.— Oh, no！_____ A. What a pity!38.Have you already paid? What's my share of the bill？— _________. It wasn't very much. C. Don't worry about it39.After days of investigation, the police were ____ reality. B. approaching40.Their economy is export ______. A. oriented41.An agreement was reached on the _____ of mutual respect and mutual interest. C. basis42.What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place 回答art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has 回答coal mine inside! Many cities have museums. Some very small 回答have museums, too. Indianapolis has a 回答museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday, Indianapolis children can 回答talks about animals and trees. They see movies. 1.about 2.a 3.towns 4.children's 5.hear43._____—Actually I prefer working on my own. C. Do you prefer teamwork or working individually?44.It's about a successful businessman's management experience, isn't it?— ______ B. That's right!45.When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again. B. constant46.please ______ your hand if you have any question at all. A. raise47.We ________ with achievement. B. are obsessed48.This evening I met a friend at a local bar. She brought her laptop 回答 so she could show me some of her latest digital art designs. As we looked through her artwork, the laptop suddenly started making an unhealthy noise, then the screen twinkled on and off and then cut off 回答. And as we both stared at one another surprisingly, the terrible smell of fried computer circuits appeared. I grabbed the laptop off the bar to inspect it and the problem instantly arose itself. The bottom of the laptop was completely wet and empty, spilt water glass rested against the side of her purse just behind where the laptop was sitting. While we were chatting and shifting the laptop's 17 inch screen 回答, we somehow spilt a glass of water that the waiter had inadvertently (无意地) placed behind the screen, which was out of our view. When life throws id some troubles like this, it typically doesn't make any sense to us, and our natural emotional reaction might get extremely 回答 at the top of our lungs. But how does this help our dilemma? Obviously, it doesn't. The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reaction. You'd be much wiser and more disciplined than scream extremely. You should remember that emotional rage only makes matters worse. And please remember that once it happens, that will give us an opportunity to grow stronger. Every difficult moment in our lives is accompanied by an opportunity for personal growth and 回答. But in order to attain this growth and creativity. We must first learn to control our emotions. We must recognize that difficulties pass like everything in our life. 1.along pletely 3.back and forth 4.upset 5.creativity49. Wow! This is a fantastic project! I've never known you're so creative. —__________ Thanks for your compliments.50.The trip ought not to take more than an hour. — ____________ . It is at least two hours. B. You must be joking51.______ — I'd like to have this film developed May I help you?52.Terribly sorry to interrupt, but may I use your dictionary? — Yes,__________ of course53.Will you go on a picnic with us tomorrow? —_____ I'm afraid I have no idea54.Effective leaders distill complex thoughts and strategies into simple, memorable terms __that__ colleagues and customers can grasp and act upon.55.I believe that I have a lot to contribute __to__ a team environment, and am comfortable in both leadership and player roles.56.She is very adaptive and soon adapted _to___ to the campus life.57.Who should be responsible for the accident? — The boss, not the workers. They just carried out the order _as told __.58._With_the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector.59.A child's character is greatly influenced by his home __environment__60.I have been very lucky to have had ______ managers during my career so far. A. terrific61.___ on the hilltop, you could enjoy the scenery of the city bathed in the sun. Standing62.If I take the time to talk with my manager at the beginning of a project, we ___can get ___ off to a great start on the same page.63.Linda walked at the head, ________ by her colleagues. A. followed64._Not only do___ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.65.The key __to__ successful implementation is clearly communicating the strategy to the whole company.66.Regular and concrete feedback is important ______ who is not performing up to her potential. when dealing with a worker67.The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action. C. in which68.Every time I tried to say something, he would ______ to something else. move on69.1. What is necessary in creating innovation culture?回答 B.courage 2. How does 3M create its innovation culture?回答 B. define jobs around innovation. 3. The word prerequisite in “Make it a job prerequisite” means 回答 A. required as a prior condition 4. How does Gillette create its innovation culture?回答C. Recognize innovation in every part of the company. 5. The formation from idea to innovation needs 回答 C. support and cooperation11.1. Confirming reception of the sent messages means 回答C. the messages are correctly understood by right receivers 2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain?回答A. Conceiving. 3. What is Chinese whispers?回答 B. A game to pass message around in a whisper. 4. Allocative failure does NOT happen when 回答A. the right information goes to the right place 5. According to the passage, which of the following cases does NOT belong to human failure?回答C. Increasing customer complaints.11.Write about an event based on the following information. You may need the 5Ws and 1H elements.答案：Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York, （via Cherbourg and Queenstown,）on 10 April 1912. With a gross tonnage of 46,328 tons, she was the largest ship afloat;（882 feet long, 92 feet wide, 8 decks rising to the height of an 11-storey building.）Four days and seventeen hours after the voyage began, at 11:40 p.m. on Sunday 14 April, she hit an iceberg and was badly damaged. Two hours and forty minutes later she sank. Of the 2227 passengers and crew, 705 escaped in twenty lifeboats and rafts; including her master, Captain Edward Smith. At dawn on 15 April the Cunard liner Carpathia, having heard the Titanic’s wireless distress ca lls 58 miles away, arrived at the scene and began picking up survivors.— Is it possible for you to work out the plan tonight?—__________A.I'll do that.B.I think so.C.I'd love to.— We could let some of the staff work from home.________________?— That's a good idea.A.Do you have any good ideasB.What do you think of itC.Is there anything elseAT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs. A.more likely B.more like C.more unlikelyThe Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers. A.how to B.on what to C.on how to______ his anger the employees called him Mr. Thunder, but they loved him.A. Due toB.In spite ofC.Because二、听力理解：听录音，选择最佳答案（共50分）。

国开本科《商务英语4》(第四大题写作题)题库(排序版)

国开本科《商务英语4》 (第四大题写作题)题库(排序版版)说明：资料更新至2021年7月试题。

[试题] 根据要求完成作文… 写一封加薪申请信[试题~]According to the following information,please write an application letter for salary raise.[ 2021年 7月试题](1)You are George,and your boss is Mr.Smith.(2)Your reasons for the letter(3)Your expectation for the salary raise备注：请根据以下信息，写一封加薪申请信。

(1)你是乔治，你的老板是史密斯先生。

(2)你来信的理由(3)你对加薪的期望参考答案：Dear Mr.Smith,As I approach my third year in the job,I find myself more dedicated,devoted and motivated than I ever was.I am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performance.The performance review demonstrate show hard I have worked and how much commitment I am willing to put.I hope you agree with me that better performance and hard work should be rewarded.I hereby kindly ask you to consider a salary adjustment commensurate with my performance. !am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay.Thank you.Sincerely,George[试题二] Please write an application letter for salary raisi e,according to the following information.(1)You are George,and your boss is Mr.Smith.(2)Your reasons for the letter.(3)Your expectation for the salary raise.备注：请根据以下信息写一份加薪申请书。

国开电大商务英语4形考商务英语4样题1

商务英语4样题一一、交际用语（共10分，每小题2分）1～5题：选择正确的语句完成下面的对话。

1. —Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.—________You’ve been itching to go on a business trip for months.A. I am sorry to hear that.B. Great! You must be happy.C. So what?答案：B解析：本题考查“表达心情”的交际用语。

选项A表达遗憾的心情，选项B表达高兴的心情，选项C表达妒嫉的心情。

根据下句“你几个月以来一直期盼着出差”，确定此处表达的是高兴的心情，所以答案是B。

2. —Betty, we’ll ha ve a buffet party next Saturday. Will you join us?—_______, Susan. Thank you!A. I’d love toB. I’m afraid notC. By no means答案：A解析：本题考查“表达回复邀请”的交际用语。

第一说话人邀请对方参加聚会，听者表示有兴趣参加，所以答案是A。

3. —I’m really fed up with Larry!—________A. I’m sorry to hear that.B. Really?C. Hey, what’s up?答案：C解析：本题考查“应对抱怨”的交际用语。

第一说话人情绪比较激动，抱怨自己受够了拉里；回答者应对其表示关切，积极询问原因，所以答案是C。

4. —________, but I still have the feeling that it’s not safe enough.—I couldn’t agree more. That’s why I only do street shopping.A. Paying online is much unsafe than beforeB. Paying online is less safer than beforeC. Paying online is much safer than before答案：C解析：本题考查“进行比较”的交际用语。

电大商务英语4作业册阅读判断

电⼤商务英语4作业册阅读判断标题：For Tips for Becoming a Franchisee⾸末句：If you want tb become a franchisee,the rips....Be focusd om your preference.....1.Decide om a business with....will look like (T)2.Before you've ditermined what role you want....business(f)3.Before signingon to a .....experience (t)4.The first thing to look at is .....pruchase.(f)5.To make sure that....wath that.(f)形考⼆标题：Three Americans Win Nobel Economics Prize in 2013⾸末句：The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three Americans。

but was established in his memory by Sweden's central bank in 1968.1. The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct. 14, 2013. F2. Eugene Fama, Lars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets. T3. Eugene Fama's research on financial markets in the 1960s resulted in some change in how market watchers look at investing. T4. The findings of both economists have led to the growth of price prediction, investing many different securities as a way to reduce risk. F5. The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden's central bank in 1968. T形考三标题：The Feel Good Factor in Customer Service⾸末句：A challenge in working in customer service is to。

英语四级作文商务沟通

英语四级作文商务沟通English:Effective communication is essential in the world of business. It is not only crucial for conveying information and instructions but also for building relationships and making deals. In the context of business communication, clarity and conciseness are key. Messages should be conveyed in a clear and straightforward manner to avoid misunderstandings. Using professional language and tone is also important to convey a sense of professionalism and respect. It is also essential to be a good listener in business communication. Understanding the needs and concerns of your audience can help tailor your communication to be more effective. In addition, non-verbal communication such as body language and gestures can also play a significant role in business interactions. Finally, technology has revolutionized business communication, offering various tools and platforms for effective communication, including email, video conferencing, and instant messaging.中文翻译:商务沟通在商业世界中至关重要。

国家开放大学《商务英语4》形考任务4参考答案

一、选取填空题(每题10分,共5题)— Betty, we'll have a buffet party next Saturday. Will you join us?选取一项:A. I'd love toB. I'm afraid notC. By no means反馈你回答对的解析:本题考核表达“答复邀请”交际用语。

第一说话人邀请对方参加约会,听者表达有兴趣参加,因此答案是A。

对的答案是:I'd love to— I had a really good weekend at the seaside.选取一项:A. Oh, that's very nice of youB. Oh, I'm glad to hear thatC. It's a pleasure解析:本题考核表达“赞赏”交际用语。

第一说话人谈到在海边度过高兴周末,选项A表达感谢;选项Ｂ表达赞赏,选项C表达很乐意,因此答案是B。

对的答案是:Oh, I'm glad to hear that选取一项:A. to be observedB. be observedC. being observed译文:要认真遵守商标权、专属服务标志权和规章制度。

解析:句中need表达“需要,应当……”时,是实意动词,背面可以接动词不定式作宾语,但是动词不定式observe与主语之间是被动关系,因此答案是A。

对的答案是:to be observed选取一项:A. districtB. distributeC. distract译文:我们不明白配销这样一份早餐有多么困难。

解析:district是名词,意为“地区”;distribute是动词,意为“分销,配送”;distract是动词,意为“使分心”。

依照词性和句意,应当选用distribute,因此答案是B对的答案是:distribute选取一项:A. beforeB. becauseC. whether译文:由于看到不良市场反馈,管理团队决定召开紧急会议解析:主句阐明管理团队要要召开紧急会议,从句应当是提供因素。

国开商务英语4作文答案

探索国开商务英语4作文答案的深度内涵 In the realm of international business communication, the importance of mastering the intricacies of written and spoken English cannot be overstated. This is particularly true in the context of the National Open University’s Business English course, where students are challenged to hone their language skills in a diverse and globalized academic environment. The essay answers provided for the fourth module of this course offer a unique window into the depth and breadth of the subject matter, providing insights into the various aspects of business communication.Examining the essay answers, one can discern a clear emphasis on the practical application of English in business contexts. This is evident in the focus on professional email writing, negotiation techniques, and cross-cultural communication. The answers demonstrate a profound understanding of the nuances of business etiquette and protocol, as well as an appreciation for the role of language in building and maintaining professional relationships.In terms of email writing, the answers emphasize the importance of clarity, conciseness, and politeness. They demonstrate a keen awareness of the need to strike a balance between being informative and being respectful, while also adhering to the formal tone expected in professional correspondence. This attention to detail is crucial in ensuring that messages are received positively and interpreted correctly in the global business arena.Negotiation techniques are another key focus of the essay answers. They highlight the importance of active listening, assertive communication, and the ability to read and respond to non-verbal cues. These skills are essential in negotiating effectively, as they enable parties to understand each other’s needs and inte rests, build trust, and ultimately reach mutually beneficial agreements.Cross-cultural communication is yet another area where the essay answers shine. They demonstrate a keen awareness of the cultural differences that can impact business interactions and the need to adapt one’s communication style accordingly. This awareness is crucial in ensuringthat messages are interpreted correctly and that business relationships are maintained harmoniously.Beyond the practical application of English in business contexts, the essay answers also reflect a deeper understanding of the theoretical frameworks that underlie effective communication. They demonstrate a familiarity with concepts such as intercultural communication theory, language and power relations, and the role of context in shaping meaning. This theoretical knowledge provides asolid foundation for the practical skills outlined in the answers, enabling students to approach business communication with confidence and sophistication.In conclusion, the essay answers for the fourth module of the National Open University’s Business English course offer a comprehensive and nuanced understanding of the subject matter. They not only provide practical guidance on how to apply English in various business contexts but also delve into the theoretical frameworks that underlie effective communication. This blend of practical and theoretical knowledge is essential for students seeking to excel in the global business world.**探索国开商务英语4作文答案的深度内涵**在国际商务沟通领域，熟练掌握书面和口头英语的细微差别至关重要。

《Unit 4 Customer Service Listening and Speaking》作业

《Customer Service Listening and Speaking》作业设计方案（第一课时）一、作业目标1. 复习并巩固学生已学的听力技巧，提高听力理解能力。

2. 通过实际场景模拟，提高口语表达能力，掌握基本客户服务用语。

3. 增强学生团队合作意识，培养良好的客户服务态度和沟通能力。

二、作业内容1. 听力任务：学生需完成一份关于客户服务常见场景的听力练习，如接待、咨询、投诉处理等。

练习材料可选用教材配套听力材料或网络资源。

2. 口语任务：学生以小组形式，选择一个客户服务场景进行模拟演练。

场景可以选择教材提供的示例，也可以自行设计。

3. 作业要求：（1）小组人数：每组不超过5人。

（2）准备时间：听力练习需在课后完成，口语练习需在下一课时进行展示。

（3）展示形式：口语展示需包括角色扮演、对话模拟、问题回答等环节，尽可能生动形象地展现客户服务场景。

（4）评价标准：教师将对各小组的听力练习和口语展示进行评价，主要依据准确性、流利程度、语调语速、互动效果等方面。

三、作业评价1. 听力练习：教师将根据学生的完成情况给予评分，重点考察学生对听力材料的理解程度和听力技巧的运用能力。

2. 口语展示：教师将根据小组的表现，如参与度、配合度、语言表达、场景模拟等方面进行评价，给出分数。

同时，教师还将根据学生表现给出反馈和建议，帮助学生改进和提高。

3. 总体评价：将听力练习和口语展示成绩相结合，得出总评成绩，作为本次作业的评价结果。

四、作业反馈1. 学生应根据教师的评价结果，认真分析自己的优缺点，明确需要改进的地方，并在后续学习中加以改进。

2. 学生应积极向小组其他成员学习，共同进步。

3. 教师也应根据学生的反馈，及时调整教学策略和方法，以满足学生的需求和提高教学质量。

通过本次作业设计方案，希望学生们能够通过听力练习和口语展示，复习并巩固已学的听力技巧，提高口语表达能力，增强团队合作意识，培养良好的客户服务态度和沟通能力。

《Unit 4 Customer Service Listening and Speaking》作业

《Customer Service Listening and Speaking》作业设计方案（第一课时）一、作业目标本次作业旨在帮助学生巩固和提高在客户服务听力与口语方面的技能。

通过完成作业，学生应能够：1. 理解并应对客户常见问题；2. 流利地使用英语进行客户服务沟通；3. 展示良好的客户服务礼仪和态度。

二、作业内容1. 听力练习：学生需完成一份关于客户服务场景的听力练习，包括电话咨询、面对面沟通等。

听力材料将包含真实对话和模拟对话，难度适中。

学生需在规定时间内完成听力并回答相关问题。

2. 口语练习：学生需准备一段关于客户服务场景的对话，对话内容应包括常见问题和应对策略。

对话应尽可能自然、流畅，表达清晰。

3. 阅读理解：学生需完成一份与客户服务相关的阅读理解练习，包括一些关于客户服务标准、礼仪等方面的文章。

4. 写作练习：学生需撰写一篇关于客户服务的重要性的文章，字数不少于100字。

三、作业要求1. 作业需按时提交，逾期不候；2. 听力练习和口语练习需录音并提交，以便教师评估；3. 写作和阅读理解练习需在规定时间内完成并提交；4. 作业应独立完成，不得抄袭。

四、作业评价教师将对作业进行批改，并给出相应的分数或等级。

评价标准如下：1. 听力练习和口语练习的准确性和流利程度；2. 阅读理解的正确率；3. 写作练习的内容和逻辑性。

五、作业反馈教师将在批改作业后，将反馈意见通过班级群或邮件形式告知学生，以便学生了解自己的优缺点，并针对不足之处进行改进。

反馈内容将包括：1. 对听力练习和口语练习的录音进行点评，指出优点和不足；2. 对阅读理解的答案进行批改，指出错误并解释原因；3. 对写作练习的文字内容进行点评，提供修改建议和范文参考。

通过本次作业的反馈，学生将有机会重新审视自己的学习情况，并针对作业中的不足之处进行改进。

同时，教师也将根据学生的反馈，对教学方法和内容进行反思和调整，以更好地满足学生的学习需求。

电大机考商务4英语作文

电大机考商务4英语作文1. The importance of communication skills in business cannot be overstated. Effective communication allows individuals to convey their ideas, express their thoughts, and collaborate with others. It is the foundation for building relationships, resolving conflicts, and achieving goals. Without strong communication skills, businesses may struggle to succeed in today's competitive and globalized market.2. In the business world, first impressions matter. When meeting new clients or partners, it is crucial to make a positive and memorable impression. This can be achieved through confident body language, a firm handshake, and maintaining eye contact. Additionally, being well-prepared and knowledgeable about the subject matter can help establish credibility and trust.3. Networking plays a significant role in business success. Attending industry events, conferences, andseminars provides opportunities to meet like-minded professionals and potential clients. Building a strong network can lead to valuable partnerships, referrals, and business opportunities. It is important to approach networking with a genuine interest in others and a willingness to help and support each other.4. Adaptability and flexibility are essential qualities in the business world. Markets and industries are constantly evolving, and businesses must be able to adapt to changes quickly. This includes being open to new ideas, embracing technology, and continuously learning and improving. By staying ahead of the curve and being adaptable, businesses can remain competitive and thrive in an ever-changing environment.5. Time management is a critical skill for business professionals. With numerous tasks, deadlines, and responsibilities, it is important to prioritize and manage time effectively. This involves setting goals, creating schedules, and delegating tasks when necessary. By effectively managing time, individuals can increaseproductivity, reduce stress, and achieve better work-life balance.6. Building strong relationships with clients and customers is crucial for business success. This can be achieved through excellent customer service, personalized communication, and going above and beyond to meet their needs. Building trust and loyalty with customers can lead to repeat business, positive reviews, and referrals, which are invaluable for long-term success.7. In today's digital age, online presence and branding are essential for businesses. Maintaining a professional website, engaging in social media marketing, and utilizing online advertising can help businesses reach a wider audience and increase brand awareness. It is important to create a consistent and compelling brand image that resonates with the target audience.8. Finally, ethical behavior and integrity are non-negotiable in the business world. Acting with honesty, transparency, and fairness not only builds trust andcredibility but also ensures long-term success. Businesses that prioritize ethical behavior are more likely to attract loyal customers, dedicated employees, and positive public perception.In conclusion, effective communication, strong networking, adaptability, time management, building relationships, online presence, and ethical behavior areall essential aspects of succeeding in the business world. By embracing these skills and qualities, individuals and businesses can navigate the challenges and opportunitiesthat arise, ultimately achieving their goals and objectives.。

商务英语写作unit 4

6. Body ① Opening. Introduce the context and the purpose of the memo briefly and clearly to attract reader’s attention. ② Body. Explain the details concisely. If the message is lengthy, divide it into logical sections and put them in order according to importance. Give numbers or subtitles to different sections to make it clearer. 7.Closing Ask for reply courteously. If the memo is only written to transmit information, give a brief closing to make the structure complete.
New Words & Practical Sentences Patterns
memorandum use) 备忘录 organization frequently Inter-office communication category branch staff superior n. (also “memo” for informal n. 组织 adv. 经常地，不断地 adj. 办公室间的 n. 交流 n. 种类 n. 分支机构，分部 n. 员工 n. 上级
subordinate instruct Personnel assistant urge delivery timber warehouse shipping schedule