Chapt3 Integrated Marketing Communications
合集下载
康师傅饮料--整合营销PPT
行销传播模式的演进
Mass Communications
Integrated Marketing Communications
Fully Integrated Marketing Communications
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全球管理学大师如是说
“创新始于舍弃,它不在实施新措施,而在于舍弃 的是什么?”
—— Peter· Drucker
学校 希特勒——领袖?战争犯? 海尔——冰箱专家 幼儿园,小学,初中,高中,大学 学生,老师,地点,名校,升学率…
定向思维:按书目检索 优势:快速、便捷 不足:比较不易接受改变
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如果厂商想让他的讯息被消费者接收并处理
他所传递的讯息必须:
1. 2. 3. 包含能轻易转化成概念,并可被分类的影像、声音或经验 能清楚地被辩认并分类 和人们已有的分类系统相吻合
资讯超载-多媒体讯息要整合
◇消费者“浅尝式”学习
讯息“累计”模式OR“取代”模式?
-行销传传播是一种累积的过程
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◇个人经验的理解 ◇必须使用更广泛的概念及类别,区隔更难
流通或传播
对厂商而言,在均势的商场上,真正能够产生差异化利 益的行销手段,只有流通或传播而已。
N O
.
20世纪90年代
流 通
行销传播的运作
讯 息 噪 音 媒体 噪 音 讯 息 回 馈 15
筛选 接 解码 回应 受 译码 讯息 者
记忆储存
噪 音 传 送 讯 息 回 馈 接 收
传 讯息 送 者 传 送 者
判断是人们衡量新行销传播资讯的过程
消费者
以既有资讯比对或试验新的资讯,然 后下判断,决定接收、修正或拒绝此 资讯。
厂商
PM--Chapter17Integrated Marketing Communications(营销原理)
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Integrated Marketing Communication
• Integrated Marketing Communication (IMC) coordination of all promotional mix elements to communicate a consistent message. – The use of a mix of promotional tools, each with specific objectives but all linked to a on overall goal.
5
Promotion Methods
• Public relations include a wide variety of communication efforts to contribute to generally favorable attitudes and opinions toward an organization and its product, not including any specific sales message.
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Determining the Promotional Mix
Pull Strategy is a promotion directed at end users – usually ultimate consumers. - The intention is to motivate them to ask retailer for the product. The retailer will request the product from wholesalers, and wholesalers will order it from the producer. - Relies heavily on advertising and sales promotion such as premiums, samples, or instore demonstrations.
Integrated Marketing Communication
• Integrated Marketing Communication (IMC) coordination of all promotional mix elements to communicate a consistent message. – The use of a mix of promotional tools, each with specific objectives but all linked to a on overall goal.
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Promotion Methods
• Public relations include a wide variety of communication efforts to contribute to generally favorable attitudes and opinions toward an organization and its product, not including any specific sales message.
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Determining the Promotional Mix
Pull Strategy is a promotion directed at end users – usually ultimate consumers. - The intention is to motivate them to ask retailer for the product. The retailer will request the product from wholesalers, and wholesalers will order it from the producer. - Relies heavily on advertising and sales promotion such as premiums, samples, or instore demonstrations.
市场营销学第14章(英文)课件
Designing a Message
AIDA Model • Get Attention • Hold Interest • Arouse Desire • Obtain Action
市场营销学第14章(英文)
Steps in Developing Effective Marketing Communication
Integrated marketing communications is the integration by the company of its communication channels to deliver a clear, consistent, and compelling message about the organization and its brands
Designing a Message
Message content is an appeal or theme that will produce the desired response
• Rational appeal • Emotional appeal • Moral appeal Message Format
• Discounts • Coupons • Displays • Demonstrations
市场营销学第14章(英文)
The Promotion Mix
Major Promotion Tools
Public relations involves building good relations with the company’s various publics by obtaining favorable publicity, building up a good corporate image, and handling or heading off unfavorable rumors, stories, and events
AIDA Model • Get Attention • Hold Interest • Arouse Desire • Obtain Action
市场营销学第14章(英文)
Steps in Developing Effective Marketing Communication
Integrated marketing communications is the integration by the company of its communication channels to deliver a clear, consistent, and compelling message about the organization and its brands
Designing a Message
Message content is an appeal or theme that will produce the desired response
• Rational appeal • Emotional appeal • Moral appeal Message Format
• Discounts • Coupons • Displays • Demonstrations
市场营销学第14章(英文)
The Promotion Mix
Major Promotion Tools
Public relations involves building good relations with the company’s various publics by obtaining favorable publicity, building up a good corporate image, and handling or heading off unfavorable rumors, stories, and events
Global Integrated Marketing Communications3
PGBM56 Global Integrated Marketing Communications
Week 3
Last Week & This Week
Last week: • Communications theory • The Marketing Communications Mix • The principles of segmentation, targeting and positioning This week: • Marketing Communications Planning:
See the Reading List in the Module Guide as a starting point.
• Segmentation • Targeting • Positioning
But you know this already, based on our seminar activity last week! If you’re still unsure, undertake the reading and reflect on the presentations/seminar task.
• • • • • Strategic mission and objectives Marketing objectives Marketing communications objectives Tactical campaign objectives Should be linked and SMART
The Direction of Communication in a Pull Strategy (Fill 2009)
The Direction of Communication in a Push Strategy (Fill 2009)
Week 3
Last Week & This Week
Last week: • Communications theory • The Marketing Communications Mix • The principles of segmentation, targeting and positioning This week: • Marketing Communications Planning:
See the Reading List in the Module Guide as a starting point.
• Segmentation • Targeting • Positioning
But you know this already, based on our seminar activity last week! If you’re still unsure, undertake the reading and reflect on the presentations/seminar task.
• • • • • Strategic mission and objectives Marketing objectives Marketing communications objectives Tactical campaign objectives Should be linked and SMART
The Direction of Communication in a Pull Strategy (Fill 2009)
The Direction of Communication in a Push Strategy (Fill 2009)
3 integrated marketing communications
3.1.1 Advertising Advertising is traditionally defined as any paid form of non-personal communication about a product , a service, or a company with the intention to sell the product or service or to influence opinions on and attitudes towards the product, service, or company.
◆
3.1.1 Advertising Online advertising Online advertising is a form of promotion that uses the Internet for the purpose of delivering marketing messages to attract customers. Examples of online advertising include contextual ads on search engine results pages, banner ads, rich media ads, e-mail marketing and so on.
3.1.4 Personal Selling In the following situations, personal selling is particularly appropriate and effective: ◆ Customers are in the process of developing a personal preference for the product. ◆ Customers are in search of specific information or knowledge on the product. ◆ Customers are in the final stage of deciding whether to buy the product or service.
Integrated marketing communications chapter 1
Influence target market’s behavior
About “Integration”
Integration of communication tools for “one sight ,one sound” Four-stage integration
Integration of communication tactics Redefine the scope of communication Use of information technology Integration of finance and strategy
MC & IMC
Objective
sales VS long-term relationships and brand equity
Method
single VS varied & integrated forms of Communication
one-way promotion VS two-way, customized communication ambiguous VS measurable ROI evaluation
Orientation
Evaluation
How to conduct a MC program
Leabharlann Fundamental decisions Implementation decisions MC outcomes Program evaluation
Fundamental MC decisions
Integrated marketing communications chapter 2
Message
Content of message
Rational appeal, Emotional appeal, Ethic appeal
“去屑实力派,当然海飞丝”
“世界上最宽广的是海,比海更高远的 是天空,比天空更博大的是男人的情
怀”
Message
Form of message
Strengthen the linkages among specific memory concepts by repeating Establish entirely new linkages, or strong favorable and perhaps unique associations.
Consumer Processing Model
Exposure to information Selective attention Comprehension of what is attended Agreement with what is comprehended Retention and search/retrieval of stored information Deciding among alternatives Acting on the basis of the decision
Communicatio outcome
Receiver (target audience)
Communication objective
AIDA model
Attention
Interest
Desire
Action
Brand awareness
营销管理精要英文版最新版教学课件第14章
Press kits
Speeches Seminars
Online and Social Media Marketing
Web sites
Mobile Marketing
Text messages
Direct and Database Marketing
Catalogs
Personal Selling
Figure 14-1 Elements in Communications Process
Figure 14-2 Response Hierarchy Models
Developing Effective Communications (1 of 3)
Developing Effective Communications (2 of 3)
• Transformational appeals – Negative/fear versus positive appeals
Message Source
• Messages delivered by attractive or popular sources can achieve higher attention and recall
Developing Effective Communications (3 of 3)
• Design the Communications – Message strategy – Creative strategy – Message source
Creative Strategy
• Informational appeals – One-sided versus two-sided arguments
integrated marketing communications
In the last 20 years, the integration of marketing functions has moved from theory to practice. Its specific applications may vary from market to market—indeed, from enterprise to enterprise—but integrated marketing communications (IMC) programs have become standard for marketing organizations, agencies, and the academic community. A review of the best IMC advertising and public relations practices in the United States, Korea, and Great Britain, however, reveals not just cultural divergence in adoption and practice, but also underlying weaknesses regarding IMC as a process and practice. The findings support the need to focus future IMC research within client
Implementation generally provides the impetus for IMC conceptualization. It allows that businesses can develop and use IMC even as the theoretical debate of its proper definition continues. Traditionally, IMC academic research has concentrated on perception and understanding of marketplace practice, i.e., the perspective from either the advertiser or the agency. In fact, one of the reasons that the understanding of IMC understanding has emerged so slowly is because its practitioners have been more interested in its development and implementation than its measurement and value. Implementation research is the first step in developing information that would be required to verify IMC—or, more specifically, articulate its conceptualization, theorization, implementation, and evaluation. The results, in tum, could provide additional implementation research that would be essential for the further maturation of this new paradigm. This study considers IMC applications and implementation in South Korea, the United Kingdom, and the United States. It was developed in three phases: December 2 0 0 8 JDURIIHL OF RDUERTISinG RESeflRCR 5 3 1
ppt 课件-商务英语-integrated marketing communication
Ad media
TV
A visual effect both local & national
Internet Direct mail
Cheap, quick
General & Personalized promotion
Attract new consumers
Used by local service & clothing firms with catalogues
advertising policy advertising message and media
• advertising policy must be developed
• Choose message • Choose available media
Implementation of • In visual • In verbal ad copy
Consider any famous brands that you are familiar with. List examples of how this brand uses the 4 promotion tools. Does this brand use the tools in a coordinated way that builds a consistent image, or are the efforts fragmented? Explain.
Buy now!
Building good relations with the company’s various publics by obtaining favorable publicity, building up a good “corporate image”, and handling or heading off unfavorable rumors, stories, and events.
市场营销Chap15 Integrated Marketing CommunicationPPT课件
Marketing
3
The Marketing Communications Mix
Also called Promotion Mix, refers to the specific mix of advertising, personal selling, sales promotion, public relations, and direct marketing a company uses to achieve its advertising and marketing objectives.
Coupons, contests, cents-off deals, premiums, and others Dramatize offers and boost sales Short-lived, not very effective
Marketing
9
Sales Promotion: Wal-Mart
Telephone, fax, mail/e-mail, the Internet, etc. Nonpublic – targeted to a specific person Immediate and customized InteractiveLeabharlann Marketing16
Promotion Mix Strategies
Principles of Marketing
Chapter XV
Integrated Marketing Communication Strategy
Marketing
1
Case in Point: UPS
Marketing
2
Where to Communicate?
Global Integrated Marketing Communications2
– Identify the key ‘audiences’ – What might we need to communicate to them (select 1 or 2 ‘audiences’ per group, depending on time). – What do we mean by ‘message’? – Which tools and media might be appropriate? – Using the theory of communication model, what issues might we need to consider?
(Source – Baines, Fill and Page 2008)
Targeting Approaches
Positioning
• The act of designing the company’s offering and image so that they occupy a meaningful and distinct competitive position in the target customers’ minds. • Two fundamental elements:
– Profile Criteria - Who my market are and where are they? – Behavioural Criteria - Where, when, and how does my market behave? – Psychological Criteria - Why does my market behave that way?
– Leverage scarce resources. – To ensure that the elements of the marketing mix are designed to meet particular needs of different customer groups. – Allows organisations to focus on specific customers needs, in the most efficient and effective way.
(Source – Baines, Fill and Page 2008)
Targeting Approaches
Positioning
• The act of designing the company’s offering and image so that they occupy a meaningful and distinct competitive position in the target customers’ minds. • Two fundamental elements:
– Profile Criteria - Who my market are and where are they? – Behavioural Criteria - Where, when, and how does my market behave? – Psychological Criteria - Why does my market behave that way?
– Leverage scarce resources. – To ensure that the elements of the marketing mix are designed to meet particular needs of different customer groups. – Allows organisations to focus on specific customers needs, in the most efficient and effective way.
全球营销沟通V6
Steps in developing effective communication
2. Determining the communication objectives Awareness Knowledge Liking Preference Conviction Purchase
Advertising strategy
MEDIUM Newspapers ADVANTAGES Flexibility; timeliness; local market coverage; broad acceptance; high believability Good mass-market coverage; low cost per exposure; combines sight, sound and motion; appealing to the senses Good local acceptance; high geographic and demographic selectivity; low cost High geographic and demographic selectivity; credibility and prestige; high-quality reproduction; long life; good pass-along readership Flexibility; high repeat exposure; low cost; low message competition; good positional selectivity LIMITATIONS Short life; poor reproduction quality; small pass-along audience
Internet Advertising
© 2010 South-Western, a part of Cengage Learning. All rights reserved.
13–8
Display or Banner Ads
• Click-through Rates (CTRs)
➢ Rates are less than 0.3%—exposure is not equivalent to attention
5. Appreciate the importance of measuring Internet advertising effectiveness and the various metrics used for this purpose.
© 2010 South-Western, a part of Cengage Learning. All rights reserved.
INTEGRATED MARKETING COMMUNICATIONS
IN ADVERTISING AND PROMOTION
CHAPTER 13 Internet Advertising
© 2010 South-Western, a part of Cengage Learning All rights reserved.
4. Understand the various forms of Internet advertising:
display ads, rich media, e-mail advertising, Web logs,
search engine advertising, and advertising via
➢ The capabilities that the Internet gives brand managers to build relationships with customers via two-way communication
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IMC is the method of carefully coordinating all promotional activities to produce a consistent, unified message that is customer focused. focused. Following the concept of IMC, marketing managers carefully work out the roles that various promotional elements will play in the marketing mix. mix. IMC是一种仔细协调各种促销活动的方法, IMC是一种仔细协调各种促销活动的方法, 以制造统一一致的客户关心的消息。 根据IMC理论,营销经理研究出各种促销元 根据IMC理论,营销经理研究出各种促销元 素在营销组合中扮演的角色。
The reason that ad is described as non-personal can be nonattributed to the fact that advertising usually involves one or more of the mass media that enable the advertiser to convey the message simultaneously to large groups of individuals. This has the implication that there is generally no opportunity for the target audience to provide direct feedback to advertising message.s 广告是非个人传播的理由是,它牵涉到1 广告是非个人传播的理由是,它牵涉到1或多家媒 体来似的广告者对许多群体同时传递消息。 这就意味着通常目标观众不能提供对广告的直接 回馈。
Direct marketing
Direct marketing refers to marketing communication techniques, which will enable the marketer to communicate directly with the target audience with a view to prompting immediate or direct reaction in the form of purchase behavior or asking for more information. information.
SalesSales-promotion efforts are implemented in the context of either the consumer or the trade and sales force. The first invariably lead to a pull strategy of stimulating consumer demand for the brand, while the latter results in a strong push strategy. 第一种不可避免地产生刺激消费者需要的 “拉”策略,后一种则产生一种推策略 策略,
Advertising Ad is traditionally defined as any paid form of nonnonpersonal communication about a product, a service or a company with the intention to sell the product or service or to influence opinions on and attitudes towards the product, service or company. Each of the elements in this definition merits a brief explanation. 广告的传统定义是:一种需要付款的非个人传播, 这种传播是关于产品,服务或公司,目的是产品 和服务销售,或者 影响消费者对产品,公司等的观念和态度。 这个定义的每一个元素需要简单解释
Chapter 3 Integrated Marketing Communications
Key words: integrated marketing communications publicity public relations reality public relations
3.1 What is IMC
From the consumer’s standpoint, a company’s consumer’ company’ communications are already integrated. The only peoese communications elements are the marketers themselves… themselves…the most common rift typically occurs between personal selling and other elements of the promotional mix. 站在消费者的立场,公司的各种传播是整 体的。 唯一能分散这些传播元素的人是市场人员 自己。最常见的裂缝见于个人销售和其他 元素。
直销是一种营销传播技巧,它能使市场人 员和目标观众直接交流,意在推动消费者 立刻或直接购买行为,或促使消费者咨询。
In recent years it has, however, become such an integral and important element of the overall marketing communication strategy of many companies that it often merits a substantial portion of the total budgetary appropriation and an extensive separate strategy. 直销已经是整体营销中重要的一个元素,往往需 要占据总体开支的巨大部分,并且需要密集的独 立策略。
Sentence Explanation
Ideally, marketing communications from each promotional mix element (personal selling, advertising, sales promotion, and public relations) should be integrated--that is, the integrated--that message reaching the consumer should be the same regardless of whether it is from an ad, a salesperson in the field, a magazine article, or a coupon in a newspaper insert. 营销传播的各种推销组合元素应该是整体 的。传递给消费者的消息应该相同。
Sales promotion Sales promotion is a marketing communication technique where additional incentives beyond the inherent qualities or benefits of the product or service are offered to the target audience, sales force, or distributors. 促销是提供额外的刺激给目标观众,销售 人员或发行人。
Abstract: The article presents the various promotional mix elements which should be integrated for IMC. key points: advertising direct marketing sales promotion personal selling
convey [kən'vei] vt. 传达, 运输, 转移 [kə 传达, 运输, substantial[səb'stæ ʃəl] substantial[səb'stænʃəl] adj. 大量的, 实质上的, 大量的, 实质上的, 有内容的 essence['esns] n. 本质, 精髓, 要素, 香精 本质, 精髓, 要素, forge vt. 锻造, 想出, 伪造, 构建 锻造, 想出, 伪造, inherent[in'hiə inherent[in'hiərənt] adj. 内在的, 固有的 内在的, premium ['pri:miəm] n. 额外费用, 奖金; 奖品保 ['pri:miə 额外费用, 奖金; 险费 sweepstake赌金的独得 sweepstake赌金的独得, 彩票 赌金的独得, campaign[kæ campaign[kæm'pein] n. 战役; 运动, 活动 战役; 运动,
Personal selling is exactly what it says—a form of says— person to person marketing communication in which the seller attempts to persuade the consumer to buy the company’ company’s product or service. Personal selling is particularly appropriate and effective in situations where customers are in the process of developing a personal preference for the product where they are in search of specific info or knowledge on the product, or when they are in the final stage of deciding whether to buy the product or service. 个人销售在如下情形中十分合适有效:当消费者 处于慢慢对公司产品有偏好的过程,当消费者正 寻找产品的具体信息和知识时候,或者当他处于 决策的最后阶段