客房部基础英语培训

客房部基础英语培训词汇部分housekeeping department of vocabulary本章概述一、Room words 房间词汇二、Speeial words 客房特殊词汇1、Sleeping 睡眠空间2、Washing 梳洗空间3、Living 起居空间4、Writing 书写空间5、Storing 存储空间6、Other equipment 其它设备Part One: Sleeping 睡眠空间1)、床bed床单sheet 被子quilt被罩bed-cover 枕头pillow 内枕pillow-slip枕套pillowcase 毛毯blanket 床垫mattress床垫套Mattress pad 床头灯bed-side lamp 床头灯罩lamp shade灯泡light bulb 壁画picture 墙壁wall壁纸wallpaper 折叠床folding bed 加床rollaway bed2)、床头柜bedside table电话telephone 便签note paper 笔pen电子表clock 请匆吸烟卡please don’t smoke on the bed音响radio 夜灯night lightPart Two: Washing 梳洗空间1)、洗脸台commode镜子bathroom mirror 中巾架towel rack 洗手盆wash hand basin面盆水龙头tap 下水堵stopper 排水河drain hole化装镜vanity counter 肥皂碟soap dish 卷纸架toilet paper holder 吹风机hairdryer 垃圾筒garbage can 烟灰缸ashtray口杯drinking glasses 小巾hand towel 中巾face towel牙刷toothbrush 牙膏toothpaste 浴帽shower cap梳子comb 针线包a swing kit 洗发水shampoo润肤body lotion 肥皂soap 面巾纸tissue卷纸toilet paper 剃须刀razor2)、抽水马桶toilet bowl马桶盖toilet seat cover 马桶垫toilet seat 抽水柄flush handle排水管waste pipe 溢出overflow3)、浴缸bath tub大巾架towel rack 浴缸扶手grab bar 淋浴头shower head晾衣绳clothes line 地巾bath mat 浴袍bathrobe浴巾bath towel 浴帘shower curtain 浴帘杆shower rail4)、其它词汇other words丢失missing 染污stain 堵塞clog烧坏的burn out 不通风的stuffy 门钩door hookPart Three: Living 起居空间1)、休闲咖啡桌coffee table 圈椅chair 扶手椅armchair火柴match 落地灯floor lamp 窗户window宣传架notice 窗帘杆curtains rod 窗帘curtains2)、娱乐电视TV 遥控器remote control 机顶盒VOD电视柜TV shelf 节目单TV program list3)、小酒吧mini bar酒单minibar list 热水壶electric kettle 冷水壶Flask冰筒ice bucket 托盘tray 茶壶teapot茶叶tea 咖啡coffe 咖啡杯cup茶杯tea cup 冰箱fridge4)、酒水花生peanut 土豆片chips 可乐co-ca-co-la雪碧sprite 本地啤酒local beer 果汁juice新其士Sunkist 巧克力chocolate 本地矿泉水mineral water 进口矿泉水evianPart Four: Writing 书写空间1)、写字台writing desk梳妆镜dressing mirror 台灯lamp 节目架TV program shelf 梳妆椅dress table stool2)、文具盒stationery box信纸envelope 传真纸fax paper 笔pen抽屉drawer 服务指南Service Guide 电话本Imperial GuidePart Five : Storing 存储空间壁橱closet 衣柜wardrobe 衣架hanger备用枕头extra pillow 毛毯blanket 洗衣单laundry list洗衣袋laundry bag 鞋拨子shoehorn 衣刷子cloths brush擦鞋纸shoeshine 拖鞋slipper 保险箱safe BOX行李架luggage rackPart Six : Other Equipment 其它设备1)、门厅门door 门锁lock 门把手handle窥镜spy-hole 打扫牌make up room DND牌do not disturb 早餐牌breakfast card 开关switch 沙帘cheers窗台window sill 电源插座socket 适配器adapter花瓶vase 沙发sofa 安乐椅easy chair穿衣镜full-length mirror 紧急疏散图fire escape plan 壁角板skirting插头plug 接线板Wiring board 吸尘机vacuum cleaner 抹布dust cloth 钥匙master key 手推车trolly消毒剂disinfectant 空气清新剂air freshener 剪刀scissors熨斗iron 胶水glue water 胶条adhesive tape宽带线coder line 变压器transformer 空调air condition一、greeting 问候二、offering help 提供帮助三、promising 承诺四、apologize & Responding to apologies 道歉和回应的道歉五、sympathizing 同情六、expressing thanks & responding to thanks 表达感谢和回应,谢谢七、giving suggestions 给予建议八、saying goodbye 说再见九、responding to complaints 回应投诉十、inquiring about preference 打听偏好十一、asking for & giving directions 要求和指示十二、making a request 请求十三、good wishes 良好的祝愿语英语培训（一）一、问候：Good morning sir/Mr…... 早上好先生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话：A：Housekeeping . May I come in? 服务员，我可以进来吗？B: Yes, what it is? 什么事呀？A: we ‘d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗？B: Yes, go ahead 可以来吧！三、句型May I make up your room? 我可以打扫您的房间了吗？May we clean your room now . Sir? 我可以打扫您的房间了吗？Could you come back later? 你能一会儿来吗？May I help you / what can I do for you ? 我能帮您做点什么吗？四、词汇morning 早上afternoon 下午evening 晚上Housekeeping 客房服务员clean the room 打扫房间come back later 一会儿来make up room 打扫房间英语培训（二）一、日常用语Excuse me. Sir/Miss/Madam 打扰您一下，先生// 小姐Thank you/thanks 谢谢You are welcome. 别客气Goodbye / See you 再见二、句型What time would it be convenient. Sir? 什么时候比较方便先生？We’ll come and clean your immediately.我们将立刻来打扫您的房间What time is it now? 现在几点了？What is your room number ? 我的房间是哪间？三、数字/时间one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billionone ‘o clock two ‘o clock tw o thirty a quarter to/past three四、词汇Just a moment 稍等convenient 方便immediately立刻英语培训（三）一、日常用语I’m sorry to disturb you sir.打扰了先生Have a nice day . 祝您今天过的愉快Have a good rest 祝您过的愉快Sure Certainly 当然可以二、句型I’ll be there in a few minutes 我马上就去Could I have some more towels\tea\coffee 请给我那一些毛巾\茶叶\咖啡I’ll get there right away \I ‘ll bring it right away 我马上去拿\ 我马上给您拿来I’m sorry to have kept you waiting 对不起让您久等了三、词汇disturb打扰rest休息minutes分钟towel毛巾wait 等侯tissues面巾纸quilt被子ashtray烟灰缸ice冰块hot water热水英语培训（四）一、日常用语Have a pleasant evening 祝您度过愉快的夜晚Is there anything else I can do for you 还需要我做什么二、句型Do you have laundry? 你有洗衣吗？May I replenish you mini bar? 我能给您补充酒水吗？When will they be ready ? 什么时间能洗好？We’ll deliver them tomorrow evening around six 。