战略人力资源计分卡创建组织能力与价值

$1,253 $1,610
$2,211
HR Labor Cost per HR FTE
$ 91,028 $66,180 $80,143 $92,288
Median Median
6
Saratoga
Background – Line of Sight: Strategy to Metric
Business Strategies
“It is with great gratitude and humility that I thank these leaders and organizations for their faith, dedication & sacrifice.
Without it, this project would not have succeeded.”
• Today we will use the experiences from that project to discuss launching and managing a Strategic HR scorecard, covering: – How the project was conceived, formed and executed – Key concepts from initial GMA SHRM presentation – Methodologies and tools used in the project – Participant reactions and key points to share with peers – Lessons learned
4
Saratoga
Background – Project Development
• The Strategic HR Measurement and Development project began with a GMA-SHRM presentation on human capital measurement
Metrics
Revenue per FTE Poor Quality Hire
Rate Human Capital ROI
Bench Strength
Training Cost Factor Labor Cost As a
Percent of Revenue Voluntary Separation
• An orientation session was held to gain interest and commitment of additional participants
• Three workshops were designed and executed over a three month period in early 2006
• Allows HR to gain support for strategic value-added services (succession planning, performance management, leadership development etc.)
• Helps to align priorities and resources to directly support the company’s ever-changing business initiatives & workforce requirements
• Concurrently, a local Human Capital Alliance (HCA) was established with the charter of better understanding strategic HR metrics
• After further discussions, a few key HCA members agreed to become Steering Committee members to launch the Strategic HR Measurement and Development initiative
5
Saratoga
Background – Multi-Client Challenges
• Varied metrics that are important to each organization • Differing strategies and people drivers • Multiple perspectives on target setting and additional layers of
Veridian Homes North Central Management TDS UW Credit Union Berbee Information Services First Business Financial Wipfli LLP Home Savings Bank PwC – Saratoga PwC – Saratoga
The Benefits of Effective HR Measurement
• Enables HR to address ways to deliver services that are better, smarter, faster, cheaper
• Provides details executives want to know on where you stand relative to peer group
Rate Compa Ratio
Average Tenure
Saratoga
Background – GMA SHRM Presentation:
The Role of HR Measurement
• Provide a common language to: – Develop working relationships w/business partners – Set expectations – Communicate results
Saratoga
Background – GMA SHRM Presentation:
Decision Guidance Model
Survey
Metrics
Talent Optimization
Workforce Engagement
Workforce Analytics
HR Program Effectiveness
People Strategies To Meet Requirement
Grow the Business
Develop a nimble workforce with reach
Improve Profitability
Develop a succession plan for
sustainable workforce
Creating Credibility and Organizational Value
Launching and Managing your Strategic HR Scorecard
Special Thanks
Jeff Hackel Laura Jaggi Vicki Kampmeier Lee Wiersma Diane Rivers Jodi Chandler Claudio Diaz Jane Lindebak Scott Pollak Jim Ellis
Dan Loichinger, CMC
2
Saratoga
Today’s Agenda
I. Introductions / Background II. Readiness Assessment III. Tools & Methods IV. HR Value Proposition V. Lessons Learned VI. Questions & Answers VII. Presenter Biographies
Align Workforce To Goals
Develop the Leaders of the Future
Invest in Employee Training
Control Expenses
Engage Employees
Pay Employees Appropriately
Develop Culture
• Provide an objective means to: – Communicate financial impact of investments organization’s human capital – Quantify return on investments in the Human Resources function
Program Satisfaction Total Program Costs
HR Service Delivery
Effectiveness
HR Customer Satisfaction
Process Efficiency & Cost Effectiveness
By linking opinions to outcomes we can identify the leading indicators to future outcomes
• Provide comparisons: – Over time – Best practices internally – Gives an idea of what is and what may not be possible for your organization
8
Saratoga