外贸邮件回复范文-外贸老手示范(1)讲解
跨境邮件回复模板
跨境邮件回复模板
尊敬的xx先生/女士：
谢谢您的来信。
根据您的问题，我们已经仔细分析并提供以下解答：
1. 关于商品运输
如果您购买的商品超过了指定的重量或体积，我们建议您使用快递或空运服务。
这些服务通常更快速和更可靠，在保证货物安全运输的同时也更加便捷。
一般来说，海运是一种更经济实惠的选择，运输时长长达数周，这需要考虑到您的货物是否能够正常存放和保护。
需要提醒的是，海运过程中存在许多风险和挑战，所以在选择海运服务时一定要选择可靠的公司。
2. 关于关税和税费
根据相关海关法规，如果您的商品价值超过指定金额，您将需要缴纳关税和税费。
这些费用将由海关根据您的商品的价值计算。
您可以在相关海关网站上查看税费计算公式。
我们强烈建议您在购物前了解跨境邮件的相关政策和规定。
如果您需要了解更多关税和税费方面的信息，请联系我们，我们将根据具体情况给予指导和支持。
3. 关于退款和退换货
如果您发现您购买的商品存在质量问题或运输损坏等问题，您可以与我们的客户服务部门联系，并说明您的问题。
我们会尽快为您提供解决方案，例如退款或退换货等处理方式。
需要提醒一点的是，在退款和退换货过程中，您需要遵守相关政策和规定，并且注意保存所有相关文件和证据。
最后，再次感谢您的来信。
如果您有其他问题，请不要犹豫与我们联系，我们非常乐意为您提供帮助和支持。
祝您工作愉快！
此致
敬礼！
xx公司。
外贸英文邮件回执回复
外贸英文邮件回执回复（一）客户主动询价，我方报价Dear Mr./Ms XXThanks for your inquiry about XX products by e-mail dd xxxx, 2007! Now we here kindly quote you our best XX price as following: Products name:Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others:Pls review the above price and let us know your confirmation in an early date.Looking forward to hearing from you soon（二）我方主动询价，向客户报价Dear Mr/Ms XXWe have met somewhere / we knew your inquiry about XX products on alibaba. We are pleased we can supply them, now we here kindly quote you our best price as follows: Products name: Specification, weight and size: Packing: Payment: Delivery time: Shipment fee: Quantity: Validity: Others:Pls review the above price and let us know your confirmation in an early date.Looking forward to hearing from you soon.三问客户对报价的意见：1，第一次询问：Dear Mr/Ms XXRe XX products, We have quoted you FOB/CIF/ price by e-mail dd XXXX, 2007.. Haveyou received it? Please check it and let me know your comments about the price.Looking forward to hearing from you soon.Dear Mr/Ms XXRe XX products, we have e-mailed you FOB/CIF/price after Canton Fair on Oct 24, 2006. Hope you have received it. What's your opinion? Can you accept it? If you have any problems, please let me know, I will try to solve it.Looking forward to hearing from you soon.2，第二次询问：Dear Mr/Ms XXRe the XX products, I have e-mail the FOB QINGAO price to you dd XX , 2007. And asked for your comments on XX, 2007. But still no reply . Have you received it? Please review it and let me know your comments. If any problems, please don't hesitate to contact us, We shall be pleased to be of service to you at all times.Thanks in advance for your quick reply!3，第三次询问：Dear Ms/Ms XXRe XX products, we have quoted you FOB/CIF/ price by e-mail after Canton Fair on Oct 24, 2006. But for a long time, you haven't replied us. So we sent two e-mail to you asking for your comments on Nov 9 and Nov 21, 2006. But still no reply. Now I 'd like to know whether you still interested in this item.Looking forward to hearing from you soon.Dear Mr/Ms XXRe XX products, we have contacted you two times. But still no your confirmation. Now our factory has been full of production. If you still can't confirm, I'm afraid we can't arrange for your order. So please inform your customer and send us confirmation as soon as possible.Looking forward to hearing from you soon.4,重新报价1)Dear Mr./Ms.XXRe XX products, we have quoted you FOB QINGAO price , But for a long time,youhaven't reply us. So we sent two e-mail to you asking for your comments on Nov 13 and Nov 23, 2006. Now we here kindly requote you the adjusted price as follows: USDXX/pcHope you can accept this price.If sample required, we will send to you for your approval.Thanks in advance for your quick reply!2) )Dear Mr./Ms.XXRe XX products,I have quoted you FOB QINGAO price.. We have checked our factory about the price, Now we here requote you the new price as follows, USDXX/pcHope you can accept this price.If sample required, we will send to you for your approval.5，询问对新价格的意见Dear Mr./Ms.XXRe XX products, in order to build our further business relationship. we have requote you new price on XX, 2007.Have you received it?. If you check other suppliers ,you will find this is our bottom price, hope you satisfied this time and accept it.四，样品a) 寄样前的预备：Dear Mr/Ms XX1）The XX samples are ready, now we would like to verify the specification ,size and quanlity and your detail address(including telephone , fax no.) as follows: When we receive your confirm, we will send it to you ASAP.2）Re the express and sample fee, would you share half ? Because the cost is very high for us. If you agree this time, when you order, we will deduct the above fee.b) 寄样品（告知客户品名，规格，寄样日期，快件号码等）Dear Mr/Ms XXRe XX samples, we have sent two pieces to you by EMS last week.The tracking No is XXXX, please check receive it.c) 询问客户是否收到样品，意见如何，检验结果，改进意见Dear Mr/Ms XXRe XXX samples, have you have received it? Now I 'd like to know the inspection results and your opinion? If any problem, please don’t hesitate to inform us so that we can try our best to solve for you.d) 寄改进后的样品Dear Mr/Ms XXRe XXX products, we have sent the improved samples to you, by EMS last week. The tracking No is XXXX, please check receive it. Hope you will be satisfied it.e) 询问客户是否收到样品，意见如何，检验结果Dear Mr/Ms XXRe XXX products, we have sent the improved samples to you, Have you received it? Please let us know your opinion. Hope you satisfied this time.五，订单f) 样品合格，是否下订单，何时下订单(1) Dear Mr/Ms XXRe XX products, you told us the samples had passed the test. Now will you consider purchasing above itemsopinion at an early date.Looking forward to hearing from you soon. Hope to start a new business in the near future!(2) Dear Mr/Ms XXRe XX products, you have sent us the test report on Dec 14, 2006. And informed us you would place an ordeorder. Could you tell me when you will place the order?g) 催问客户下订单Dear Mr/Ms XXRe XX products，you told us you would purchase order on XXX , 2007. But we still no reply you order for a long time. Now please tell us when you will order so that we can arrange the production. ASAP.六，信用证h) 催开信用证Dear Mr/Ms XXRe contract No。
外贸邮件回复范文
收到客户询盘时的回复：Dear sir,We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for the now pls check the quotation below:The specification you required:The length:The diameter:The material........The price:XX usd /pes FOB(tian jin)I hope this is the one in your favor,As a experienced company (ISO9001:2000)in the XX filed for more than 20 we take the opportunity seriously to cooperate with you have any questions ,pls feel free to contact will try my bestThanks and regards签名客户询盘模糊，向客户询问规格Dear sir,Thanks for your inquiry of our XX(products).on we are in XX filed for many years,so we are confident we can do the specifications you given is still as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok.After we confirmed,we are happy to provide you with our good quality and competitive price.Look forward your soonest reply,Thanks and regards签名针对客户的讨价还价的回复Dear sir,Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.If you any comments ,pls let me know.Thanks and regardsAngela这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦应对客户的迟迟不回复的邮件:Dear sir,Did you receive our quotation on dec12th?and no reply from was waiting until all the colleagues left the office. May be you are very busy.So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)Look forward your replyThanks and regardsAngela面对客户迟迟不回复Dear sir,How are you these days?I am angela from XX company,hope you still remember sent us a inquiry of XX we quoted for you on dec 12th.Can you send me a reply which can stated your advice?you know we usually keep our client’s data and advice in the achives,so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them,if there’s some fault and in our works.So pls take a few time to tell me some advice on our ?thanks very much.针对报价了不回复的Dear sir or madam,Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.Could you give me some advice so that we can do betterBest regards1、therefor we always put the quality as the first consideration因此我们总是把质量放在第一位的2、would it too much to ask you to respond my question by tomorrow?可以请你在明天以前回复吗3、the price we give is almost reach our bottom line我们所给的价钱已经接近我们的底线了4、the validity of the quotation is about the 10days报价的有效期大概是十天左右5、moreover we keep the price close to the costs of the production.再说，我们的价格已经接近生产费用的边缘1、will you kindly tell the quantity you require so as to unable us to sort out the offers?为了方便我们报价，你能告知数量吗，2、you should take the quality into consideration你必须考虑到质量问题3、we may reconsider our offer if your order is big enough如果你们数量足够大的话，我们可以重新考虑价格4、i ’d like to tell you what i think about that我想告诉你一些我的想法5、but consider the quality ,our price is quite reasonable.但是考虑到质量，我们的报价是很合理的一些实用英语系列：收到来信：1、i have just received your kind letter.2、i was very happy/glad/delighted/pleased to receive your letter yesterday morning.3、your kind letter of saturday arrived this morining久未通信：1、pls pardon me long in writing to you2、i must apologize for not having written to you previously未及时回信1、i apologize for the delay in my reply2、i apologize for being a day late with the delay reply to you3、having lost your last email ,i have not been able to reply sooner久无音信：1、i have not heard a word you for a long time2、there has been no news from you for ages3、As i have not heard of you for long,i feel anxious表示歉意难过：pls accept my sincerest apologies for the inconvenience i fear we caused you遇到不好的事情1、i have deeply grieved to hear the death of your father2、i was most distress to learn from your letter of the illness of your father谈谈开发信的事情还蛮感谢大家，我要继续努力啦，不然对不起版主，呵呵其实我也还是做外贸就10月左右，所以经验什么的都不是很成熟，在总结自己的同时希望帮到比我还新的朋友，前辈不要拍我板砖哦。
怎么回复外国客户的邮件
一、询盘为泛问所有产品内容大多如下：We are interested in all your products, could you please send us more information and samples about your products and price list?回复可参考如下：Dear Sir/ Madam,Thanks for your inquiry at .We are professional supplier for XX(产品名) at competitive price, located in XX(公司地址). By now our products have been exported to XX(出口国别或地区). Here is the attachment with some pictures & price of our products that may suit your mar ket requirements. Also you’re welcome to check our website(xxx) for more details and select your interested products.We’re sincerely looking forward to developing business with you, If any comments, we would be glad to discuss in details through MSN：XXX \ mails or any way you like. (附件内容可挑选一些公司主打产品或通过搜索初略客户市场需求后可推荐的产品类型)二、询盘为针对公司具体产品发的询价此类询盘价目标性较强，真实有效性较高，需重点跟进。
倘若已据询盘内容做出了具体回复，并报了价格，但买家没有再回邮件，可发以下邮件提醒：Dear Sir/ Madam,Several days no news from you and sincerely may all go well.Now I am writing for reminding you about our offer for XXX(品名) dated on XXX as reply to your inquiry from Have you got (or checked) the prices or not? Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on service of you in near future.Looking forward to your prompt response.3.告诉您不及时回复邮件的原因Dear，I receive more than 10 offers every day and it will take me some times to look into each and every offers. I will contact you in the future if you are in our selection of companies. Many thanks for your co-operation.4.可能暂时不需要您的产品，但会问其他产品或者详细咨询一些与产品相关的问题，如：Dear，Sorry for delay in my reply.I have been so busy searching through all the mails, concerning the item of XX(产品). May I ask you, where you purchase XXX(可能是产品相关行业的其他产品或产品的材料部件). Currently We’re interested in this subject.In the coming days, I will reply concerning some samples.5.想借机刺探军情的Dear,Sorry for the late reply. I will get back with you later.I am very busy at the moment. If you have US customer as reference, that would help a lot. I am not here to steal information. We use reference in US to generate trust, just like you have“connections” (friends) among Chinese.6.讨价还价Dear,Thanks for your reply, I have received your quote and I am currently looking through all of the quotations that I have received. Currently your prices aren’t the best but your products are very good. If you could make your prices more competitive I am sure we would be putting an order in with you very soon.。
外贸函电回复邮件范文
外贸函电回复邮件范文
尊敬的客户，
非常感谢您对我们公司的关注和支持。
我们已经收到了您的邮件，并对您的提问和反馈表示感谢。
以下是对您的问题和请求的回复：（1）关于产品价格：我们对每个客户都提供了最优惠的价格，
并且我们的价格也是市场竞争力最强的之一。
如果您有意向批量采购我们的产品，我们可以为您提供更多的折扣和优惠。
（2）关于产品质量：我们公司一直致力于提供高品质的产品和
一流的客户服务。
我们的所有产品都经过了严格的质量检测和认证，并且拥有良好的口碑和信誉。
如果您对产品质量有任何疑问或建议，请随时与我们联系。
（3）关于付款方式：我们接受多种付款方式，包括电汇、信用证、支付宝等。
如果您有其他付款要求，请告知我们，我们将尽力满足您的需求。
（4）关于运输方式：我们可以根据客户的要求和需求选择最合
适的运输方式，包括海运、空运、陆运等。
我们会尽力为您提供最快捷、最安全、最经济的运输服务。
如果您还有任何其他问题或需要，欢迎随时联系我们。
我们将竭诚为您服务，为您提供最优质的产品和服务。
再次感谢您的支持和信任！
此致，
敬礼！。
外贸邮件回复格式范文800字(通用范文8篇)
外贸邮件回复格式范文800字(通用范文8篇)外贸邮件回复格式范文(通用范文)：1在一个月的实习工作中，我得到了各位领导和老师的指导和帮助，我对于一些不能解决的事情也同时进行了解和思考，这样我在以后的工作中也会更有针对性，也更有目的性。
在这里我非常感谢领导和同事对我的指导帮助。
这里的员工都很热情，不但学到了很多东西，而且和顾客关系也更好了。
对待顾客要用到感谢的心去对待，在工作中每个人都是很敬业的人，这主要体现在对待顾客方面。
特别是那些态度不好的员工，我们都是要进行批评，所以每个人都会抱怨和生气。
所以我们是一名外贸公司的员工，要以顾客为中心，尽量满足顾客的要求。
这个月我基本上做到了这一点，并且和同事之间能够做到和睦相处，互帮互助，不欺骗顾客。
虽然这个月我没有在外贸公司做出什么贡献，但是我学到了很多，比如我有一天去外贸公司的时候，看到一家客户很多的时候，就马上联系客户，让他们在我们的帮助下，能给他们解决这个问题。
但是我们也还是做得很好的，我也是学到了很多，这样的收获也是很大的。
现在我也即将结束我在外贸公司的工作，即将开始我以后的工作。
外贸邮件回复格式范文(通用范文)：2时光荏苒，三天的外贸业务培训已经结束了，经过了这段时间对外贸易方面的学习，也从中学到了些什么，感触颇多。
首先我要感谢公司给我这次外贸培训的机会，公司的各项培训也给我提供了许多与同行们相互交流学习的机会。
在这次外贸业务培训学习中，我们学习了《外贸合同法》、《外汇买卖合同解析》、《国际合同法》、《国际外贸合同法》、《外汇买卖合同法》、《国际贸易流程》、《国际货物运输合同法》、《国际外汇储备制度》、《国际商用外汇许可证条款》、《国际贸易结算及交易条款》、《国际商用外汇管理条款》、《外汇买卖合同解析》。
通过这些对外贸易方面的学习，让我深刻地理解了我国国际外贸运输业的相关法规，也让我更深地体会到了国外贸易方面的知识。
这次外贸培训让我对国际贸易有了更深入的认识，也让我更好地将所学与实际操作相结合。
外贸邮件回复范文-外贸老手示范讲解
Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:Cate 5, US$__ per meter FOB Shanghai, including your commission 2%. Please visit our catalog at for more information on this item. If you find the product acceptable, please email us as soon as possible.Sincerely,2.对客户一般讯盘的三种回复Dear Mr. Jones:We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer. 更多更详尽资料请移步到/shop/view_shop.htm?spm=a1z0e.1.0.0.qRIK68&mytmenu=mdianpu&utkn=g,wdl5jrwjz7emw1410877616464&user_number_id=302308999&scm=1028.1.1.20 001 或者淘宝搜索店铺“双巨星外贸百事通” 。
外贸邮件回复模板
3.How about packing? 贵公司如何包装 We are in a position to accept orders against customers samples specifying design, specifications and packaging requirements. 我们可以按照客户所提供的样品并根据其所要求的式样、规格、包装要求等 接受订单
14.This is your best price? 这是你们最好的价格吗？ Sincerly the market is advancing rapidly and information more clear the price we offered you is the best I belive. 确实，市场在迅速发展和信息更加透明，我们为您提供的价格是我所能相信 的最好的价格。
5.How about your company service? 你们公司服务如何？ Our corporation is experienced enterprise integrating manufacture, business, inspect and service. 我们的公司是一家企业集团，集生产，贸易，检测和售后服务为一体
4.Which country your company deal with? 贵公司和哪些国家合作 We have been engaged in the (products) business with many Asian and countries for many years 多年来我们一直在和许多亚洲国家做（产品）的业务
外贸邮件简单回复 -回复
外贸邮件简单回复-回复尊敬的先生/女士，非常感谢您的来信/询盘，我们对贵公司对我们产品的兴趣表示赞赏。
以下是对您提出问题的详细回复：[中括号内的内容]第一步：理解问题首先，我们要确保对您的问题准确理解。
您在邮件中提到的[中括号内的内容]是对我们产品/服务的具体问题/需求。
我们非常重视每位客户的反馈，因此我们会一一回答您的问题。
第二步：回答问题1. [问题1][回答1]对于[问题1]，我们提供了以下解决方案。
[详细解释或介绍具体产品]。
此产品具有以下特点：[详细描述产品的特点和优势]。
2. [问题2][回答2]对于[问题2]，我们可以提供以下建议/解决方案。
[详细解释或介绍具体操作步骤]。
3. [问题3][回答3]对于[问题3]，我们很高兴能为您提供帮助。
[详细解释或介绍具体操作步骤]。
第三步：提供额外信息/建议除了回答您的具体问题外，我们还希望能提供一些额外的信息或建议，以满足您的进一步需求。
1. [相关产品/服务]如果您对我们的[相关产品/服务]感兴趣，我们可以为您提供更多详细信息或样品。
请告诉我们您的具体需求，我们将尽力满足您的要求。
2. [后续步骤]如果您对我们的回答有任何进一步的问题或疑虑，随时与我们联系。
我们的团队将竭诚为您服务，并提供您所需的支持。
第四步：结束再次感谢您的来信/询盘，我们非常期待与您合作的机会。
如果您有任何其他问题，请随时与我们联系。
最后，我们祝愿您和贵公司生意兴隆、事业蒸蒸日上！谢谢！最诚挚的问候，[您的名字][职位/公司][联系方式]。
外贸邮件回复范文
收到客户询盘时的回复：【1】Dear sir,We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below:The specification you required:The length:The diameter:The material........The price:XX usd /pes FOB(tian jin)I hope this is the one in your favor,As a experienced company (ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my bestThanks and regards签名客户询盘模糊，向客户询问规格Dear sir,Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok.After we confirmed,we are happy to provide you with our good quality and competitive price.Look forward your soonest reply,Thanks and regards签名针对客户的讨价还价的回复Dear sir,Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.If you any comments ,pls let me know.Thanks and regardsAngela这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦应对客户的迟迟不回复的邮件:Dear sir,Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the colleagues left the office. May be you are very busy.So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)Look forward your replyThanks and regardsAngela面对客户迟迟不回复Dear sir,How are you these days?I am angela from XX company,hope you still remember me.you sent us a inquiry of XX products.And we quoted for you on dec 12th.Can you send me a reply which can stated yo ur advice?you know we usually keep our client’s data and advice in the achives,so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them,if there’s some fault and in ourworks.So pls take a few time to tell me some advice on our business.ok?thanks very much.针对报价了不回复的Dear sir or madam,Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.Could you give me some advice so that we can do betterBest regards1、therefor we always put the quality as the first consideration因此我们总是把质量放在第一位的2、would it too much to ask you to respond my question by tomorrow?可以请你在明天以前回复吗3、the price we give is almost reach our bottom line我们所给的价钱已经接近我们的底线了4、the validity of the quotation is about the 10days报价的有效期大概是十天左右5、moreover we keep the price close to the costs of the production.再说，我们的价格已经接近生产费用的边缘1、will you kindly tell the quantity you require so as to unable us to sort out the offers?为了方便我们报价，你能告知数量吗，2、you should take the quality into consideration你必须考虑到质量问题3、we may reconsider our offer if your order is big enough如果你们数量足够大的话，我们可以重新考虑价格4、i ’d like to tell you what i think about that我想告诉你一些我的想法5、but consider the quality ,our price is quite reasonable.但是考虑到质量，我们的报价是很合理的一些实用英语系列：收到来信：1、i have just received your kind letter.2、i was very happy/glad/delighted/pleased to receive your letter yesterday morning.3、your kind letter of saturday arrived this morining久未通信：1、pls pardon me long in writing to you2、i must apologize for not having written to you previously未及时回信1、i apologize for the delay in my reply2、i apologize for being a day late with the delay reply to you3、having lost your last email ,i have not been able to reply sooner久无音信：1、i have not heard a word you for a long time2、there has been no news from you for ages3、As i have not heard of you for long,i feel anxious表示歉意难过：pls accept my sincerest apologies for the inconvenience i fear we caused you遇到不好的事情1、i have deeply grieved to hear the death of your father2、i was most distress to learn from your letter of the illness of your father谈谈开发信的事情还蛮感谢大家，我要继续努力啦，不然对不起版主，呵呵其实我也还是做外贸就10月左右，所以经验什么的都不是很成熟，在总结自己的同时希望帮到比我还新的朋友，前辈不要拍我板砖哦。
做外贸与客户沟通回复模板范文
做外贸与客户沟通回复模板范文一、引言在外贸工作中，与客户的沟通是非常重要的一环。
良好的沟通可以建立起客户信任和合作的基础，而回复客户的邮件也是一项需要技巧和耐心的工作。
本文将为您介绍一些针对不同情况的回复模板范文，希望能够帮助您更好地与客户进行沟通。
二、客户询价回复模板1. 当客户询价时，我们可以使用以下回复模板：尊敬的客户，非常感谢您对我们公司的产品/服务所表现出的兴趣。
我们将立即安排相关人员为您提供详细的报价和产品/服务信息。
请您耐心等待，我们将尽快回复您的询价。
祝好！公司名称2. 当客户询价时，我们可以使用以下回复模板：尊敬的客户，感谢您对我们产品/服务的关注。
我们想确认您的需求，以便我们能够为您提供准确的报价。
麻烦您提供以下信息：- 产品/服务规格- 订购数量- 需求交货时间一旦收到您的详细需求，我们将立即为您提供报价。
祝好！公司名称三、客户订单确认回复模板1. 当客户确认订单后，我们可以使用以下回复模板：尊敬的客户，非常感谢您选择我们公司的产品/服务。
您的订单已经收到并确认，我们将尽快为您安排生产/交付。
如有任何特殊要求或变更，请及时与我们联系，我们将尽全力满足您的需求。
祝好！公司名称2. 当客户确认订单后，我们可以使用以下回复模板：尊敬的客户，感谢您选择我们公司的产品/服务。
我们已经收到您的订单，并将尽快安排生产/交付。
我们将确保订单准时交付并满足您的需求。
如有任何疑问或特殊要求，随时欢迎与我们联系。
祝好！公司名称四、客户投诉回复模板1. 当客户投诉时，我们可以使用以下回复模板：尊敬的客户，非常抱歉您遇到了问题，我们非常重视您的反馈。
我们会立即调查此事，并尽快给您答复。
如果可能的话，我们会尽一切努力解决问题，并确保不会再次发生。
再次感谢您对我们公司的支持与信任。
祝好！公司名称2. 当客户投诉时，我们可以使用以下回复模板：尊敬的客户，非常抱歉给您带来了不便，我们会立即处理您的投诉，并尽快给您答复。
外贸回复邮件范文
外贸邮件范文？怎样回复客人的邮件Thanks for your quickly reply, any requirement please never hesitate contact me, wed like tobuilt the business relationship with you, the attached is our ……，。
急！外贸回复客户邮件这位朋友，您好，我也是做外贸这行业没有多久。
首先你们的态度不太好，既然是展会上的客户，合作的可能性也比较大，如果客户要求寄一些样品且你们公司的产品金额不是很大，可以考虑多寄一点不同款式，运费可以让客户支付。
还有你回复邮件的态度不是很好，没有及时回复，导致给客户的第一印象也不太好，客户就会对你失去信任，随之失去合作的可能性。
你现在尽量赶紧想办法挽救一下，兴许有回转的余地。
首先诚恳的向客户致歉，语气诚恳委婉。
去看下有关商务信函通用的写法等这些书籍吧，相信对你会有帮助的。
做外贸业务如何回复邮件 -我自己的外贸小经验，无偿贴出来，哈哈~1.礼节性回复。
这个不要用多说，就是开头的称谓，正文的第一句，及best regards等。
2.针对性回复。
主要是针对客户提出的问题，比如产品的技术参数，规格，价格列表，生产周期，最小订货量，折扣等。
3.引导性回复。
这里关键的是根据以往经验，提前解答一般客户可能遇到的一些问题。
比如你的产品使用温度限制严格些，你可建议他们配套相关温控措施。
以上针对性和引导性回复，不进需要专业的产品知识，还要让客户感觉到你的贴心服务。
外贸说到底，也是销售，是给客户提供一种最佳的解决方案。
你做好了，客户没理由不选择你。
因为选择别人，他会不放心或是成本更高。
外贸函电,如何给客人回邮件,请大家帮帮忙..看起来很好耶要是我的话我就这样回：dear sir,thank you for you are interested in our products，（降降你们公司的特点）i am waiting your good news,and then if you have any problem on the specification of the products or need any help,pls feel free to contact me.i will do my best.regards你就直接等就行了，然后时不时的问一下进展，回复就有希望，不要把他们想的很难沟通，没什么大不了的。
外贸邮件回复模板
未付款回复模板Dear $buyer,We have got your order of XXXXXX But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！Best Regards$myname译文：我们已收到在产品发货后，告知买家相关货运信息：您好先生/女士非常高兴的告知您，邮递员刚刚取走您所买的产品。
您的产品将通过EMS的方式，在7个工作日后到达您那里。
物流单号为：***********，物流查询地址：*****物流信息更新到网页上需要1-2个工作日，我们会实时查看物流信息，如果由于物流出现耽搁，我们会及时的告知您。
期待您的回馈！网站评语：告知买家产品已经发货，并给买家一个初步的交易等待时间区间。
如果使用小包或碰到物流堵塞的意外，也可以在这封邮件告知买家，做好产品延迟到达的心理准备。
Hello Sir/MadamIt's a pleasure to tell that the postman just picked up your item from our warehouse. It's by EMS, 5-7 working days to arrive.Tracking number is： *********Tracking web is： ********You can view its updated shipment on the web, which will be shown in 1-2 business days. Also our after sales service will keep tracking it and send message to you when there is any delay in shipping.We warmly welcome your feedback.货物到达海关后，提醒货运相关进展：Hello Sir/MadamThis is **. I am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19. Tracking number：************. You can check it from web: ***************.You may get it in the near future. Apologize that the shipping is alittle slower than usual. Hope it is not a big trouble for you.Best Wishes.您好先生/女士我是**。
外贸邮件-史上最全的回复询盘模板
外贸邮件－史上最全的回复询盘模板模版给大家提供个初期的解决思路，实际中要根据自身的问题做出相应的回复1.未付款订单Dear $buyer,We have got your order of XXXXXX。
But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！Best Regards$myname译文：我们已收到你的订单，但订单似乎未付款。
如果在价格和尺寸上有什么能帮助的，请随时与我联系。
当付款完成，我将立即备货并发货。
谢谢！提示：请根据您产品自身特点对描述内容进行修改。
2.已付款订单Dear $buyer,Your payment for item XXXXXXXhas been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。
如果您有任何问题请随时联系我。
外贸邮件范文及翻译_外贸邮件回复技巧
外贸邮件范文及翻译_外贸邮件回复技巧邮件范文1:Dear [Client's Name],Thank you for your email and your interest in our product. We appreciate the opportunity to do business with you.Regarding your inquiry about product specifications and pricing, please find attached our latest product catalogue. It includes detailed descriptions, specifications, and pricing for all our products. We believe that you will find the information you are looking for.Thank you again for considering our products.Best regards,[Your Name]亲爱的[客户的姓名]感谢您的邮件和对我们产品的兴趣。
我们很高兴有机会与您合作。
如果您还有任何进一步的问题，或者我们能提供任何其他帮助，请随时告知。
我们致力于提供优质的客户服务，期待与您合作的可能性。
再次感谢您考虑我们的产品。
谢谢并致以最诚挚的问候[您的姓名]邮件范文2:Dear [Client's Name],To proceed with your order, please confirm the quantity and specifications of the products you are interested in, as well as the shipping address. Upon receiving this information, we will prepare a proforma invoice for you.If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help and look forward to the opportunity to do business with you.Best regards,[Your Name]亲爱的[客户的姓名]针对您对运输选择的询问，我们提供多种选项以满足您的需求。
跨境电商邮件回复模板
跨境电商邮件回复模板
尊敬的客户，
感谢您对我们的跨境电商产品及服务的关注和支持。
我们非常乐意为您提供帮助和解答问题。
对于您的咨询问题，我们已经收到了并进行了仔细的审核和分析。
以下是我们的回复：
1. 关于产品价格的问题：我们的产品价格是根据市场行情和成
本考虑而设定的。
我们会尽可能地保持合理和竞争力，同时也会根据市场变化进行适当的调整。
2. 关于物流配送的问题：我们有多种快递和物流配送方式，您
可以根据自己的需求和预算进行选择。
我们会尽最大努力为您提供优质的物流服务，确保您的商品能够安全、及时地送到您手中。
3. 关于订单问题：如果您在下单或支付时遇到任何问题，请及
时联系我们的客服人员，我们会尽快为您解决。
同时，您也可以通过我们的网站或APP进行订单查询和跟踪。
我们一直致力于为客户提供优质的产品和服务，如果您有任何其他疑问或建议，请随时联系我们的客服人员，我们将尽最大努力为您提供帮助和支持。
祝您购物愉快！
- 1 -。
外贸邮件简单回复
外贸邮件简单回复尊敬的先生/女士，非常感谢您的来信。
我们对您对我们公司产品的兴趣表示赞赏，并感谢您对我们的提问。
以下是对您提出的问题的回答：1. 产品询问：感谢您对我们公司产品的兴趣。
我们很荣幸地向您介绍我们的产品。
我们公司专门从事……（产品介绍）。
我们的产品具有以下优势：高品质、竞争力的价格、可靠的交货时间等。
我会将我们最新的产品目录以及详细的规格、报价表发送给您。
请查收附件。
2. 价格要求：非常抱歉，但在没有更多关于您所需产品的具体信息的情况下，我们无法提供具体的价格。
请您提供更多细节，例如产品型号、数量、交货地点等，以便我们能够为您提供准确的报价。
3. 交货期要求：我们非常重视客户的时间要求，并且会尽力满足。
但是，交货期取决于许多因素，例如产品的数量、目的地和运输方式等。
一般情况下，我们会在收到正式订单后的2-4周内安排交货。
我们将确保及时通知您最终的交货日期。
4. 付款方式：我们公司接受多种付款方式，包括电汇、信用证和支付宝等。
请告知我们您更喜欢的付款方式，以便我们能够提供更多相关信息。
5. 样品要求：很高兴您对我们的产品感兴趣。
我们愿意提供样品，但可能需要收取一定的样品费用以及快递费用。
请您告知我们您需要哪种样品以及送达地址，以便我们能够准备并安排快递。
再次感谢您对我们公司的关注。
如果您有任何其他问题，或者需要进一步的信息，请随时与我们联系。
我们期待与您建立良好的合作关系。
祝好！此致张三销售经理ABC公司。
出口外贸邮件回复模板-1
例子一：客户邮件内容Dear XX,I hope you are fine.We would like to do new mug as shown on the attached reference-image. Do you have any similar shaped models?Thank you very much in advance!Best Regards,XXXX可以立刻给出价格的简单回复模板：Dear XXX,Thank you very much to receive your inquiry.Yes, we have similar shape model as your mug. Please check attached photos.Price base by one shipment MOQ 5000 pcs.XX oz mug : USD2/pc, 1 pc in gift box/24 pcs in one export carton. FOB Shenzhen XX oz mug: USD1.8/pc, 6pcs/brown box/24pcs in one export carton. FOB Shenzhen. If need any further information, please feel free to let me know.Best Regards,XXX客户只是问有无类似的款式，如是新客户可以直接发类似款式图问是否合适，客户回复合适后了解清楚数量以及其他需求再报价。
如果是老客户，你已经清楚明白他的需求，则可以直接附上类似图片以及报价给他作为参考，节省时间。
例子二：客户邮件：（展会已经谈好细节并了解客户需要）Dear XXX，It was really wonderful to meet you at the Exhibition in HK –please can you confirm when we can send your quote and can you also confirm packing and CBM for export we will also certainly introduce you to other party and event organisers in the USA. RegardsXXX无法立刻报价的简单回复模板：Dear xxx,Thank you very much to receive your email. Really my great pleasure to meet you & your team in our booth. I hope your designer like our design & take this chance for other parties. The quotation will send to you later on.When you need the shipment ? This is very important, because after fair busy in the production. I hope to prepare everything in perfect situation & arrival on time.Best Regards,XXX报价完成后的回复模板：Dear XXX,Have a nice day!According to your request, here I attached the quotation for your reference, please kindly check & feel free to give comments after you study.For the shipment, if place order& deposit receipt before end of Oct then the shipment can before January 10th.Best Regards,XXX例子三：（新客户询盘，不了解客户需要）Dear XXX,I am looking for a supplier to produce a range if ceramics in fine porcelain with a cream colour finish.Here are some pictures which show the colour finish and the types of shapes I am looking for. Do you have shapes like this available for us to use?Can you match this cream colour finish- see attached photos to show this?Kind regardsXXX需要询问细节再报价的回复模板：Dear XXX,How are you? Nice to receive your email.Yes, we can supply cream color porcelain. But we don't have exactly shape same as your photo, i.e. plate with cover, mug, tea pot, water jar... so may I know you can accept similar or must exactly same ? Do you have plan order quantity ? May be need to consider open mould. If you can accept similar shape than I can try to find some available shape to show you.Looking forward to hearing from you very soon.Best Regards,XXX先了解客户数量，需要的产品要求，再进行推荐产品或者报价，从而提高成功率。
回复外贸客户邮件的礼貌用语模板
尊敬的客户，感谢您对我们公司的产品和服务表现出的兴趣。
我们非常荣幸能有机会与您合作。
为了更好地回复您的邮件，以下提供了一些回复外贸客户邮件的礼貌用语模板，希望对您有所帮助。
一、对客户表达感谢1. 非常感谢您的来信，对我们的产品表现出了浓厚的兴趣。
2. 衷心感谢您对我们公司的信任和支持。
3. 谢谢您对我们的产品提出的宝贵意见，我们会认真对待并改进。
二、对客户提出的问题进行回答1. 关于产品的规格和性能，我们提供以下信息供您参考：2. 您对产品的质量有所疑问，我们可以提供一些相关的资质证书和检测报告给您参考。
3. 针对您关心的价格问题，我们可以根据您的订购数量和其他具体条件进行详细的报价。
三、对客户提出的合作意向进行回应1. 我们对能与贵公司合作深感荣幸，愿意与贵公司共同发展。
2. 如果您对我们的产品有意向进行批量采购，我们可以提供优惠的批发价。
3. 我们已经收到了贵公司的意向合作意向，我们会尽快派专员和您具体进行商谈。
四、对客户提出的其他建议或意见进行反馈1. 关于您提出的产品包装问题，我们会进行进一步的研究和改进，确保产品的包装符合贵公司的要求。
2. 对于您所提出的售后服务要求，我们会完善我们的服务体系，确保为贵公司提供更加完善的服务。
五、结束语1. 再次感谢您对我们的关注和支持，期待与您的合作。
2. 如果还有任何疑问或需求，请随时与我们通联，我们将尽最大努力满足您的需求。
3. 期待您的早日回复，谢谢！以上就是回复外贸客户邮件的礼貌用语模板，希望对您有所帮助。
如果还有其他任何问题，请随时与我们通联。
期待与您的合作！至此，祝商祺！谨启【贵公司名称】【您的尊称】由于篇幅限制的原因，以上内容已经包含了礼貌用语模板的基本要点，因此接下来将进一步扩展和深化邮件回复的内容。
续写如下：六、对客户提出的定制需求进行回应1. 针对贵公司提出的定制需求，我们非常乐意为贵公司量身定制产品，以满足贵公司的特殊需求。
我们将安排专人与贵公司的相关负责人详细交流，以确保定制产品符合贵公司的预期。
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1.无法提供客户想要的产品时回复DearThank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:Cate 5, US$__ per meter FOB Shanghai, including your commission 2%. Please visit our catalog at for more information on this item. If you find the product acceptable, please email us as soon as possible.Sincerely,2.对客户一般讯盘的三种回复Dear Mr. Jones:We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer. 更多更详尽资料请移步到/shop/view_shop.htm?spm=a1z0e.1.0.0.qRIK68&mytmenu=md ianpu&utkn=g,wdl5jrwjz7emw1410877616464&user_number_id=302308999&scm=1028.1.1.20 001或者淘宝搜索店铺“双巨星外贸百事通”。
店家负责外贸出口多年，欢迎咨询交流工作上的相关问题，店家会尽力帮你解决工作问题，提高业绩，不收取费用，毕竟也是过来人。
希望能结识不同行业的朋友。
As you are aware that there has lately been a large demand for the above commodities. Such growing demand will likely result in increased prices. However you can secure these prices if you send us an immediate reply. Sincerely,Dear Mr. Jones:We thank you for your letter dated April 8 inquiring about our leather handbags. As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg. Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference. We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know. Customers' inquiries are always meet with our careful attention. Sincerely,Re: SWC SugarDear Sirs,We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.To comply with your request, we are offering you the following:1. Commodity: Qingdao Superior White Crystal Sugar.2. Packing: To be packed in new gunny bag of 100kgs. each.3. Quantity: Ten thousand (10000) metric tons.4. Price: US dollars one hundred and five (US$105.00) per metric ton, Fob Qingdao.5. Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.6. Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.Please note that we do not have much ready stock on hand. Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.We are awaiting your reply.Sincerely,3.客户向我们发出关于一个物品的讯盘后我们发的还盘Dear :Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster".We've enclosed the photo and detailed information of the product for your reference:Product: toasterSpecification: xxxxxxxxxxxxxxxPackage: 1pcs/boxPrice: 10usd/pcsPayment: L/CFor purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight. We look forward to receiving your first order.Sincerely,4.对新客户想和我们建立合作关系的还盘Dear Mr. Jones:We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,.Mark Li外贸信函中英文对照范文1.向长期客户推销新产品I enclose an illustrated supplement toour catalogue. It covers the latest designs which are now available from stock. We are most gratified that you have, for several yeas. Include a selection of our products in your mail-order catalogues. The resulting sales have been very steady. We believe that you will find our new designs most attractive. Theyshould get a very good reception in your market. Once you have had time to study the upplement , please let us know if you would like to take the matter further. We would be very happy to send samples to you for closer inspection. For your information, we are planning a range of classical English dinner services which ,should do well in the North American market. We will keep you informed on our progress and look forward to hearingfrom you. 随函寄奉配有插图的商品目录附页，介绍最新设计的产品。