旅游英语- 要求提供售后服务

合集下载

旅游英语选读1

Lession 1 What is tourism?1.Four different perspectives of tourism(要考虑的四个不同方面)：The tourist / The business providingtourist goods and services / The goverment of the host community or area / The host community2.The importance of giving a definition of tourism(旅游定义的重要性)：Each of the many definitions thathave arisen is amied at fitting a special situation and solving an immediate problem,and the lack of uniform definitions has hampered study of tourism as discipline.3.One has only to consider the multidimensional aspects of tourism and its interactions with other activities tounderstand why it is difficult to come up with a meaningful definition that will be universally accepted.4.WTO definitions(WTO 下的定义)1)The definitions of tourism(旅游)：Tourism comprises the activities of persons traveling to and stayingin places outside their usual environment for not more than one consecutive year for leisure,business and other purposes.2)The definitions of international tourism(国际旅游)a)Inbound tourism(入境旅游):visits to a country by nonresidentsb)Outbound tourism（出境旅游）:visits by residents of a country to another country3)The definitions of internal tourism（境内旅游）:visits by residents of a country to their own country4)The definitions of domestic tourism（国内旅游）: internal tourism plus inbound tourism(the tourismmarket of accommodation facilities and attractions within a country)5)The definitions of national tourism（国家级旅游）: internal tourism plus outbound tourism(theresident market tourism market for travel agents and airlines)5.Tourism as defined by...(其他国家或地区定义)1)The United States(美国)：A tourist is one who travels away from home for a distance of at least 50miles(one way) for business, pleasure, personal affairs,or any other purpose except to commute to work,whether he stays overnight or returns the same day.2)Canada（加拿大）:nonresident travelers, resident travelers, and other travelers.Both nonresidenttravelers and resident travelers include both same-day and business muters are included and are not distinguished from other same-day business travelers. Other travelers consist of immigrants, former residents, military personnel, and crews.3)The United Kingdom（英国）:It measures all trips away from home lasting one or night or more,takenby residents for holidays,visits to friends and relatives(nonholiday), or for business, conferences, and most other purposes.4)Australia（澳大利亚）:A person visiting a location at least 40 km from his usual place of residence, fora period of at least 24 hours and not exceeding twelve months.5)Chuna（中国）：The sum of all the phenomena and relations arising from the travel and temporary stayby people who have left home to go to other places to visit.Notes；Leisure time余暇 a study tour考察旅游 a wilderness park天然公园vital to对...至关重要the rail of a cruise sgip游船栏杆make a profit获得利润tax receipts税收收入the foreign exchange receipts外汇收入the sum total收入乘数august bodies权威机构...arriving at a consensus达到统一round trip往返旅行narrow operational definitions只限于实际操作的定义come up with a meaningful definition that will be universally accepted做出一个能被普遍接受的定义Lession 2 Mass tourism and New tourism1.Modern tourism1)The Grand Tour（大旅游）:A tour of certain cities in Western Europe undertaken primarily, but notexclusively for education and pleasure.2)The first package holiday built around air transport:This was undertaken by Vladimir Raitz, aRussian emigre educated at the London School of Economics.2.Mass tourism（大众旅游）1)The characteristics（特点）:standardization and rigidity2)Four conditions（4个条件）:a)The holiday is standardized, rigidly packaged and inflexible.No part of the holiday couldbe altered except by paying higher prices.b)The holiday is produced through the mass replication of identical units, with scaleeconomies as the driving force.c)The holiday is mass marketed to an undifferentiated clientele.d)The holiday is consumed en mass, with a lack of consideration by tourists for local norms,culture, people or the environmens of tourist receiving destinations.3.New tourism（新旅游）1)The characteristics（特点）:one of the key characteristic s of the new tourism is flexibility---flexibleconsumers, flexibile services and the flexibility of products to more with the market.2)Conditions（条件）:a)The holiday isflexible and can be purchased at prices that are competitive withmass-produced holidays.b)Production of travel and tourism-related services are not dominated by scale economiesalone.Tailor-made services will be produced while still takong advantages of scaleeconomies where they apply.c)Production is increasingly driven by the requirements of consumers.d)The holiday marketed to individuals with different needs, incomes, time constraints andtravel interests. Mass marketing is no longer the dominant paradigm.e)The holiday is consumed on a large scale by tourists who are more experienced travelers,more educated, more destinationoriented, more independent, more flexible and more‘green’f)Comsumers look at the enviroment and culture of the destinations they visit as a key partof the holiday ecperience.3)Five main impulses driving new tourism（5个推动力）:a)New consumersb)New technologiesc)New production practicesd)New management techniquese)Changes in the industry’s frame conditionsNotes:Harks back to可追溯到，开始于Low Countries低地国家package tours包价旅游Was equated with相等purchasing power购买力coupled with外加，加上Paid holidays带薪假日mass tourism大众旅游charter flights包机航班Vertical and horizontal integration垂直合并和水平式结合diagonal integration斜向联合Market segmentation市场细分airline oligopolies航线的寡头垄断takes hold固定下来，确立Customized cervices按要求提供的服务dominant paradigm主要形式geared to适应More green更有环保意识scale economics规模经济scope economics范围经济Tailor-made services特别服务项目at the various ports of calls在不同的停靠港holds for适用于Take hold抓住spur on飞驰Lession 3 Tourism Organizations1.International Organizations（国际旅游）:1)World Tourism Organization---WTO 世界旅游组织，中国1983年10月加入It is the only organization that represents all national and official tourists interests.2)International Air Transport Association---IATA 国际航空运输协会，中国1999年加入It is the global organization for virtually all the international air carriers.3)International Civil Aviation Organization---ICAO 国际民航组织，1971年加入It is an organization of some 80 governments joined to promote civil aviation on a worldwide scale.2.Regional international Organizations（区域性国际组织）:1)Organization for Economic Cooperation Development---OECD 经济合作与发展组织2)Pacific Asia Travel Association---PATA 太平洋亚洲旅行协会，简称“太亚旅协”，中国已加入3.National Organization（国家组织）:1)The United States Travel and Tourism Administration美国旅行和旅游管理2)The China National Tourism Administration 中国国家旅游局Notes:Access to能进入，能适用tourist operatprs旅游经营商police registration出境证明Frontier formalities边境手续air carriers航空公司baggage checks行李票Accreditation services审定工作contracting countries签约国in accordance with根据Apply to适用于be of use有用的eligible for合格，够资格concentrate on集中于Rank as排名second to仅次于engaged in从事于Lession 4 Defining the Person1.International travel1)The first recommendation made by the Committee of Statistical Experts（统计专家委员会第一次提出的建议）The first recommendation made in 1963 by the Committee of Statistical Experts of the short-lived League of Nations. Their definition described an international tourist as anyone visting a country, other than that which is usual place of residence, for more than 24 hours.2)The modification made by the IUOTO（IUOTO的修改）：The International Union of Official Travel Organization(IUOTO) resurrected and modified the Committee’s definition in 1950 by including students on study tours as tourists and by specifying a new type of traveller called an international excurionist.3)Distinction between tourists and visitors drew by 1963 Conference on International Travel andTourism（1963联合国在罗马召开的国际旅游会议对游客和游客之间的区别）：It drew a distinction between tourists ,who stayed for more than 24 hours, and visiters, who stayed for less than 24 hours.4)The distinction made between tourists and day visitors or excursionists suggested by the ExpertStatistical Group（专家统计所建议的游客和游客或远足之间的区别）：They syggested that the distinction be made between tourists, who stayed overnight, and day visitors or Excursionists, who did not.5)Terms and associated definitions published by the WTO in 1981（1981年WTO公布的相关条款的定义）：International visiters are to be divided into international tourists and international excursionists:International tourists: visitors who spend at least one night in accommodation in the destination country.International excursionists: visitors who do not spend at least one night in accommodation in the destination country.2.Domestic travelWTO’s guidelines for the definition of demostic tourism（WTO对国内旅游定义的指导方针）：They urge national tourism organization to:a)Include both citizens and foreign nationals in their country as domestic travelers.b)Exclude travel associated with the pursuit of employment, such as commuting.c)Make a distinction between extended or permanent migration and short-term migration or travel.d)Make a further distinction between stays of more than 24 hours(or overnight) and less than 24 hours(ornot involving overnight stays).Notes:Evolved out of从...演变而来en route在途中transit travelers过境旅游者Expert Statistical Group专家统计小组in the capacity of以...的身份 a lay-over短暂停留Take up拿起be identical to与...相同impose on利用Lession 5Determining Fctors of Tourism1.objective conditions of tourism（客观条件）1)positive effects on demands（积极影响）: discretionary incomes/ inceased edycational standards/increased leisure time/ improved transport2)negative effeces on demands（消极影响）: life cycle of the family2.motivation of tourism（旅游动机）1)The role of marketing（市场营销中的作用）：It is the role of marketing to suggest objectives---cruises,flights, or vacations---to satisfy needs, an awareness of which has already been created.2)Maslow’s hierachy of needs model（马斯洛的需要层次模型）：a)Physiological---hunger, thrist, rest, activicyb)Safety---security, freedom from fear and anxietyc)Belonging and love---affection, giving and receiving loved)Esteem self esteem and esteem from otherse)Self-actualization---personal self-fulfillmentNotes:Net discretionary incomes可随意支配的净收入resultant promotion职位的提升indulge in尽情享受the life cycle of the family家庭生命周期the mode of travel旅行方式dealers in dreams销售梦幻accomodation and support facilities住宿和其他辅助设施need deficiencies需求不足opt for选择end objecttive最终目标lay out设计（城市、花园等）hierachy of needs model需要层次模型submit to服从，听任in light of看作the idea of prepotency优先原理be embodied in体现Lession 6 Types of Tourists and Their Needs1.Types of tourists(旅游者类型)：rest and relaxation/ cultural visits/ educational visits/ exotic andunusual holidays/ travel as a norm of behavior/ business travel/ other travelers for pleasure2.Business travel1)Five points which influence decisions for business（影响商务决策的5点）：a)Type of customer to be visitedb)Type of industry to be visitedc)Locations of customers/industryd)Timing and duration of visitse)Reason or need for visit2)Business travel in the United States（美国的商务旅游）:In the USA about 10 per cent of all trip involeup to thirty nights in a hotel.3)Business travel in Britain（英国商务旅游）:Britain, with an international or export-orientated businessactivity was in the upper end of these figures.Notes:in that在...方面the jargon of marketing营销学术语be dictated by取决于on offer出售，提供the support辅助服务cultural/educational visits文化/修学旅游be of prime importance最重要的exotic and unusual holidays猎奇旅游in character with与...本质上一致balanced by被...抵消all and sundry所有人，全部rare flora and fauna珍惜植物和动物local color地方色彩is ascribed to因为...造成的travel for travel’s sake为了旅游而旅游the foregoing前述各项the done thing合乎俗礼的事be addicted to沉溺于price inelastic无价格弹性appropriate for/to相称的be tailored to each executive’s needs根据每个商务人员的需要提供服务Lession 7 Travel Agents（旅游代理）1.The role of travel agents1)Differences between the travel agent’s role and that of other retailers（旅行社和其他零售商的差异）：agents do not purchase a product for resale to their customers.2)Implications of these differences（差异影响）:a)The cost of setting up in business is comparatively small compared to that of other retailbusinessb)Agents are not seeking to dispose of products they have already purchased, so will thereforedisplay less brand loyalty towards a particular product or company3)The main role of the travel agent（主要角色）:to provide a convenient location for the purchase oftravel.4)Range of serives（服务范围）:not only on the basis of the commission each earns but alsodepending upon the demand in an area, the degree of specialisation of the agency and the preferences and marketing policies of the proprietor.2.Travel agency skills and competencies1)Factors in the agency’s sucess(成功因素):good management and good service.2)Functions of staff（职能）:a)Advising potential travellers on resorts, carriers, travel companies and travel facilitiesworld-wideb)Making reservations for all travel requirmentsc)Planning itineraries of all kinds, including complex muitistopover independent toursd)Accurately computing airline and other farese)Issuig travel tickets and vouchersf)Communicating by telephone and letter with travel principals and customersg)Maintaning accurate files on reservationsh)Maintaning and displaying stocks of travel brochuresi)Interceding with principals in the event of customer complaints3)Counter-staff skills（技能）:a)The ability to read timetables and other data sourcesb)To construct airline faresc)To write ticketsd)To have sufficient knowledge of their customers to be able to match customer needs with theproducts availablee)Can competenely operate computers, especially computer reservations systemsNotes:Travel principals旅游经营商travel retailers旅游零售商（代理商）ratail agencies零售旅行社Sales outles---distribution outlets销售网点vie with与...竞争air fares航空票价Decide against决定不... decide on/upon就某事做出决定source of revenue收入来源Brand loyaity对某一特定品牌的信赖target sales目标销售额return on sales销售回报Look to...(for)指望...，希望（从）...得到car hire小汽车出租word of mouth口碑Word of mouth recommendation口头宣传the local share of the market当场市场份额Potential travellers潜在的旅游者in the event of如果basic point-to-point air fares两地间基本航空运价Suffice to say that只要说..就够了back office and front office后台和前台hard wired硬接线Capital investment资本投资come to terms with接受to package their own tours组合自己的包价旅游Is ideally suited for非常适合stands in the way of阻挡take on带上dispose of处理set up成立Lession 8 The Tour Brochure(旅游宣传册)1.The inportant role of the brochure(重要角色):It is a vital marketing tool, being the main influence on thecustomer’s decision to buy.2.package tour brochure（包价旅游手册）：It can be described as falling to three categories---shell folders/umbrella brochures/ regular tour brochures.rmation required in the brochure（手册里的内容）a)The name of the firm respp\onsible for the inclusive tourb)The means of transport used, including, in the case of air transports, the name of the carrier(s), type andclass of aircraft used and whether scheduled or charter aurcraft are operatedc)Full details of destinations, itinerary and times of traveld)The duration of each tour(nimber of days/nights’ stay)e)Full description of the location and type of accomodation provided, including any mealsf)Whether services of a representative are available abroadg) A clear indication of the price for each tour, with any extras charged clearly shown on the same pageh)Exact details of special arrangementsi)Full conditions of booking, including details of cancellation conditionsj)Details of any optional or compulsory insurance coveragek)Details of documentation required for travel to the destinations featured, and any heslth hazards or inoculations recommended4.Ways of reducing wastage（减少浪费的方法）:By establishing standards against which to monitor theperformance of travel agents.Notes:Tour brochure旅游宣传册marketing tool市场营销工具design studio设计室publicity material宣传品intangible product无形产品advertising agency广告公司computer grahic packages计算机图形包in-house computer内部计算机lay out设计fall into分为，陷入（某状态）tailor-made预先安排的tour basing fares包价旅游票价run to多达long-haul and short-haul长途和短途house name公司名称games room游艺室insurance coverage保险范围running off印出invest in投资于cut down削减distribution to分发put on增加associate with与...联系在一起。

外文翻译之售后服务

After-sales service necessary evil or strategic opportunity?Milind M. LeleAbstract：In response to questions about how to provide the correct level of after sales service in the face of shifting customer needs and expectations, SLC Consultants, Inc. has developed an after-sales service framework, which examines the costs customers absorb when their equipment fails. Describes a framework which helps manufacturers identify the most cost-effective service strategies for different customer segments, and determine how these strategies should influence equipment design. Suggests that the framework can also be used to predict how product and service strategies must change in response to new technologies and evolving customer needs.How should equipment manufacturers respond to shifting customer needs, to provide after-sales service that sustains the competitive advantage of a complete product offering? What changes should they make in product design and support strategy? Which technological developments, such as modularity, redundancy, and greater component reliability, will be critical to their success?To answer these questions, we at SLC Consultants Inc. have developed our aftersales service framework, which examines the costs customers absorb when their equipment fails. Our approach helps manufacturers identify the most cost-effective service strategies for different customer segments, and determine how these strategies should influence equipment design. We also use the framework to predict how product and service strategies must change in response to new technologies and evolving customer needs.Customers’ costsWhen equipment fails, customers incur two types of cost: fixed and variable. Fixed costs occur regardless of the duration of equipment downtime. Usually these are the expense of parts and labour involved in fixing a malfunction. They might include the cost of the entire repair process, including, for example, the effort of ordering parts or sending an inoperative component to the manufacturer for service. Fixed costs are often out-of-pocket costs, especially for consumer goods when a product is no longer under warranty. Variable costs, which change according to the duration of equipment downtime, can be either out-of-pocket expenses – pay for idle workers, for example – or the opportunity costs of diverted resources and production time lost until repairs are completed.Basic service strategiesWe can classify service strategies into three basic groups: those that are product or design related, those that concentrate on the service support system, and those that reduce customer risk.Product design-related strategiesThese focus on increasing product reliability, building in redundancy, and adopting a modularproduct design.Reliability improvement reduces customers’ total costs. This is usually the first approach used by firms to improve service support.Modular design can reduce variable costs both by making equipment easier to repair and by allowing customers to replace modular components themselves. The entire product is divided into modules or components, many or all of which can be removed for repair or replacement. This approach is often referred to as “s” maintenance.Built-in redundancy, products or systems designed with two or more of each critical component, allows a backup to take over if apart fails. Mission-critical non-stop computing applications are a prime example.Support system-related strategiesThese concentrate on changing the way manufacturers provide service. These approaches can address either improvements in system design or reductions in equipment repair.Improved system response time. Support systems often react slowly to equipment failure. Providing additional service technicians, moving them closer to customers or even on-site, and filling orders for emergency parts more rapidly will improve service response.Reduction in equipment repair time. Complementing reduced response time, improved service technician training, on-site or built-in diagnostic equipment, better-equipped mobile repair vans, and designing equipment for fast module s can cut repair time.Reducing or minimizing customer risk strategiesSome support strategies reduce buyer risk chiefly through warranties and service conracts. Warranties minimize customer out-of-pocket costs during the immediate post purchase period, allaying any fears regarding equipment reliability. Service contracts reduce or eliminate buyer uncertainty over maintenance costs.The frameworkManufacturers can use these three basic service strategies in combinations that vary according to customer needs and willingness to pay, available and affordable technology and equipment design. Choosing the best service approach for a given product is a complex balance, however, between buyers’ costs and requirements.The characteristics of customer costs and expectations allows us to determine the mostcost-effective design and support strategy for a given situation. Any product can be assigned to one of four after-sales service segments: disposable, repairable, rapid response and never fail. Figure 1 illustrates the relationship between types of cost, the four market segments, and representative products in each category.Appropriate strategiesEach segment has corresponding optimal support strategies manufacturers should employ.DisposableWhen product failure produces relatively modest customer fixed and variable costs, a disposable product design is the best option. The manufacturer strives to build in reliability, concentrating less on product designs amenable to replacement or repair. The product lasts, minimizing the buyer’s risk of premature failure. But when it fails, it is discarded.Small household appliances, such as toasters and inexpensive office and industrial maintenance-repair-operations (MRO) equipment, fall into the low-fixed, low-variable cost corner of the market shown in Figure 1.Timex, particularly in its earliest years, provided a classic case of catering to the disposable segment. Its watches were inexpensive, had a one-year warranty, and lasted long enough to keep buyers from complaining when replacing them. Swatch currently uses a similar approach.RepairableIn this segment, customer fixed costs are high relative to the variable costs of failure. Consequently, the best strategy is reasonable (at least competitively comparable) reliability with product and service system designs that minimize customer out-of-pocket repair costs.Do-it-yourself repair kits, low-cost third-party repair service, and design simplicity epitomize successful design options.Such strategies are appropriate for products such as personal computers, PC peripherals and other expensive desk-top equipment, as well as large household appliances and high-ticket entertainment gear.Customer requirements play a critical role in the producer’s strategy choice, however. When a business customer has several computers, for example, the failure of one of them is not a disaster.Downtime could incur onerous opportunity costs, however, for an office relying on one computer for customer records, financial controls, communication, etc. In those cases, variable costs of downtime skyrocket, dwarfing fixed costs and making the strategies discussed in the rapid response segment more appropriate.Rapid responseWhen the variable costs of failure assume prime importance, the favoured strategy is arapid response with designs and service systems that minimize total downtime when a breakdown occurs. Reliability is of course important, but the key task for the manufacturer is balancing the expense of rapid response (via owned or outsourced field service infrastructures and loaners) with the cost of design facilitating quick problem diagnosis (remote read-outs, for example) and repair (such as modular replacement).IBM and AT&T are leaders in implementing such balanced strategies, as are farm and construction equipment makers Caterpillar and Deere. For example, just a few hours downtime can be critical to a crop harvest or a construction site’s deadline.Never failWhen the fixed and variable costs of equipment breakdown are both relatively high, failure is not an acceptable option for customers, and “never fail” design and service strategies are best. Building the customer’s trust in the relationship with the manufacturer is essential. Component or system-level redundancy is a typical design solution. When that is not feasible, service providers turn to strategies such as stringent uptime maintenance, continuous monitoring, and on-site repair personnel. Large mainframes, PBXs, and central office telecommunications switches are examples of products sold to this segment.However, whenever a firm uses redundancy, it becomes the dominant strategy for all competitors serving this segment. For example, Tandem Computer’s fault-tolerant designs have supplanted more conventional approaches in mission-critical computing applications where uninterrupted performance is essential.Key conclusionsBecause the SLC after-sales service framework covers all instances where service is important, any conclusions we draw from it have broad application.Evolving customer expectations and technological change determine the characteristics of service segments. Segment shapes are therefore fluid and will change as well. A product catering to the repairable segment today might need to adopt strategies for the disposable segment tomorrow.The keys for success are substantially different in each of these segments, as summarized in Figure 2. Strategic emphasis shifts considerably from segment to segment as well. For example, with disposables it is essential to bring total price below the threshold at which customers will no longer pay for a repair. On the other hand, sustaining advantage in the rapid response segment requires the ability to improve total system performance: design, manufacturing, and service.Shifts from one segment to another are of crucial importance because they signal potentially major changes in the industry. Tandem shifted one segment of mainframes from rapid response to never fail, creating a new niche not dominated by IBM.Strategic implicationsIn the past, changes in technology and customer needs occurred gradually, permitting product design and marketing strategy to evolve at an equally slow pace. Manufacturers no longer have that luxury of time. Managers must anticipate how the accelerating rate of technological development and rapid shifts in customers’ priorities will affect their product strategies.They will find their products shifting positions among the fixed-to-variable cost relationships shown in Figure 1, changing market segments and appropriate strategies in the process. The SLC after-sales service framework thus is an early warning system, advising management to change course in advance of major upheavals. Companies can determine how future generations of equipment should be designed by analysing likely changes in customers’ costs and projecting future technological developments.Such forecasting is vital for products that are now on the edge of a segment, such as larger disk drives, medium-sized copiers, and super mini-computers. Yet, anticipating change is critical for established product types as well. Declining prices have caused small office copiers, for instance, to shift from the repairable segment towards the disposable. Lower prices no longer justify major repair costs, and major small copier components such as drum cartridges are themselves fully disposable.Similarly, personal computers have moved from the rapid response segment towards the repairables as those machines proliferate, minimizing the average user’s high variable cost offailure. It is cheaper for the customer to purchase a spare PC (or go to a printing centre such as Kinko’s) and rely on carry-in repair shops rather than pay for on-site service. Rapid obsolescence nudges specific PC models closer to the disposable segment as well.Conventional strategies will falterThe net effect in those and other high-volume product categories will be to reduce substantially the size of the rapid response segment. Fewer customers will demand fast repair, leading to major alterations in those products’ service strategies:* Service contracts will become an endangered species. Once a product moves into the never fail or disposable segments, customers will no longer be willing to payanywhere from 2 to 10 per cent of the purchase price for service. For example, most owners of personal computers now opt for an extended warranty; ten years ago. they would have chosen the more expensive. on-site maintenance contract. Also, lowend home and small-office computer printers have become reliable and cheap enough to make service contracts unnecessary.* Support services will be unbundled. Equipment makers will be forced to set separate prices for parts, warranties, training, and walk-in service to meet the dissimilar needs of different groups of customers.* Profits will be squeezed. Service and support revenue once represented a major source of total corporate profits. Competitive pressures are already eroding profits on equipment sales, and changing service requirements will take away companies’ last source of relief. In the future, manufacturers face the unpleasant prospect of being squeezed in both areas.Preparing for changeThe SLC after-sales services framework is an invaluable diagnostic tool for equipment manufacturers. Managers can use it to identify potential weaknesses quickly in their current product or service strategies, redirect long-term plans for product development, and determine whether to act as reactors or initiators of change.Diagnostic toolAnalysing customers’ fixed and variable costs will allow companies to determine rapidly which of the four segments their products should pursue. They then should compare their current approaches to design and service to the strategies appropriate to chosen segments, determining how well they are positioned today. Managers must be careful to use customers’ perceptions of costs and evaluate service and product design along the lines of the keys for success shown in Figure 2.The analysis might reveal some common mistakes, such as:* reliability is not high enough to support a disposable design;* manufacturing costs are too high to permit disposable design pricing;* designers are still concentrating on making the product repairable, increasing manufacturing costs;* never fail designs are “over-engineered” and too expensive; and* logistic systems are unable to meet the demands of the rapid response segment.Initiate change or respond?Equipment manufacturers must choose: initiate change or wait until leading-edge customers are ready to accept it. The SLC framework helps to identify the best timing. Initiators have the advantage of moving first and avoiding further investment in obsolescing designs. However, pioneers bear the risk of calling the market incorrectly. Reactors avoid making the wrong decision, but risk making it too late as competitors surpass them. Xerox, for instance, moved too slowly as Canon’s innovative disposable co pier cartridge revolutionized the small copier market.Keys for successThe strategic significance of the SLC aftersales service framework is considerable. It identifies the best combination of product design and service strategies for any set of customer needs. It also highlights the key for success in each segment, and illustrates how strategic emphasis shifts from segment to segment. In addition, the framework predicts how technology and customer costs and expectations will affect marketing and operations strategies. Finally, it acts as an early warning system. Customers shifting from one segment to another often signal major structural change within an industry.。

《旅游英语》教学教案

《旅游英语》教学教案教学目标：1、知识目标：使学生掌握基础的旅游英语词汇和表达方式，了解如何在旅行中与外国人进行有效的沟通。

2、能力目标：培养学生运用旅游英语进行实际交流的能力，提高他们的口语表达和听力理解能力。

3、情感目标：激发学生对旅游英语的兴趣，培养他们的跨文化意识和国际视野。

教学内容：1、旅游英语的基本词汇和短语2、旅行中的日常交流用语3、旅游景点的介绍和描述4、跨文化交际技巧教学重点与难点：重点：使学生掌握旅游英语的基本词汇和短语，学会在旅行中与外国人进行日常交流。

难点：如何准确、流利地使用旅游英语进行交流，以及跨文化交际技巧的应用。

教具和多媒体资源：1、投影仪和PPT2、旅游英语视频材料3、旅游英语词汇卡片4、模拟场景道具教学方法：1、激活学生的前知：回顾已学的英语词汇和短语，与旅游英语相关的内容进行对比和。

2、教学策略：通过讲解、示范、小组讨论和角色扮演等方式，使学生掌握旅游英语的表达方式。

3、学生活动：组织学生进行模拟旅行对话，提高他们的口语表达和听力理解能力。

教学过程：1、导入（5分钟）：通过提问的方式，了解学生对旅游英语的兴趣和前期知识储备。

2、讲授新课（30分钟）：讲解旅游英语的基本词汇和短语，展示并让学生模仿实用的旅行对话。

3、巩固练习（15分钟）：学生分组进行角色扮演，模拟旅行中的各种场景进行对话。

教师进行巡视，给予必要的指导和反馈。

4、归纳小结（10分钟）：总结本节课学习的重点内容，回顾旅行英语的关键表达方式，鼓励学生进行口头总结。

评价与反馈：1、设计评价策略：组织学生进行小组角色扮演活动，观察他们的实际交流能力和口语表达水平。

结合学生的自我评价和互相评价，对学生的学习效果进行综合评估。

2、为学生提供反馈：在角色扮演活动结束后，对学生的表现给予及时的反馈，指出他们在旅游英语表达中的优点和不足之处。

引导学生反思自己的学习过程和方法，以便进一步提高学习效果。

作业布置：1、复习本节课所学的旅游英语词汇和短语。

关于售后英语对话阅读

关于售后英语对话阅读售后服务(After-sales service)售后服务,是指生产企业、经销商把产品(或服务)销售给消费者之后,为消费者提供的一系列服务,包括产品介绍、送货、安装、调试等。

店铺整理了关于售后英语对话，欢迎阅读!关于售后英语对话一Seller: Can I help you?Steven: I'd like to have a look at your air conditioners. Hum, this one looks pretty good.Seller: Yes, it's this summer's best-seller.Steven: And what about your customer service?Seller: We provide free delivery and installation.Steven: How long is the warranty?Seller: It is two-year and covers parts and service.Steven: Very good. I'll take it.卖家：您需要点儿什么?史蒂文：我想看看空调。

嗯，这个看起来不错。

卖家：是啊，今年夏天这款很畅销。

史蒂文：售后服务怎么样啊?卖家：我们提供免费运输和安装。

史蒂文：保修多长时间?卖家：保修期两年，包括提供零部件和免费维修。

史蒂文：很不错，我买下了。

关于售后英语对话二A: What about our claim?B: Our shopping manager is looking into it.A: When will we hear something from him?B: Oh, in just two day or three, I think.C: Here is the final settlement for your claim.A: Thanks, we appreciate the so fast work.C: We hope we won't have this kind of problem again.A: That goes for us too.A:我们的赔偿怎么样啦?B:我们的货运经理正在调查这件事。

服务英语口语：售后服务表达法-推荐下载

服务英语口语：售后服务表达法售后服务承诺常用的句子：I want to know something about after-sale service. 我想了解一些售后服务的信息。

I'd like to inquire some information about the after-sale service. 我想咨询一些关于售后服务的信息。

We are competitive in our excellent after-sale service. 我们有着卓越的售后服务。

The company provides after service free of charge. 公司提供免费的售后服务。

We commit to providing professional after-sales service to our customers. 我们承诺为用户提供专业的售后服务。

What after service can you offer? 你们能提供什么样的售后服务?How can you offer the after service? 你们能提供怎么的售后服务?What about the after service? 这售后服务怎么样?What about its after-sales service? 它的售后服务如何?We provide free delivery and installation. 我们提供免费的运输和安装。

The delivery and installation is free of charge. 运输和安装是免费的。

You don't need to pay for the delivery and installation. 你不必付运输和安装的费用。

Can I exchange them if I change my mind after the purchase? 买了之后如果我改变主意能换吗?You can exchange them, but on some conditions. 可以更换，但有一些条件。

旅游英语大全

旅游英语大全目录1.基础用语2.餐厅用语3.交通用语4.购物用语5.旅游景点用语基础用语问候与介绍•Hello! - 你好！•Good morning/afternoon/evening! - 早上/下午/晚上好！寻求帮助•Excuse me, where is the nearest restroom? - 不好意思，请问最近的洗手间在哪里？•Could you help me? - 请问你能帮帮我吗？餐厅用语餐厅预定•I’d like to make a reservation for two at 7pm, please. - 我想预订两个人的7点晚上的餐位。

点餐•I’d like to order the seafood pasta, please. - 我想要点海鲜意面。

•Could I have the check, please? - 请给我账单。

交通用语坐车•Excuse me, is this seat taken? - 不好意思，这个座位有人吗？•How much is the ticket to the station? - 到站点的票价是多少？打车•Take me to the airport, please. - 请送我去机场。

•Could you turn on the meter, please? - 请打开计价器。

购物用语选择商品•How much is this shirt? - 这件衬衫多少钱？•I’ll take two of those, please. - 我要买两个那种，请。

付款•Can I pay with a credit card? - 我可以用信用卡支付吗？•Do you accept foreign currency? - 你们接受外国货币吗？旅游景点用语参观景点•This castle is stunning! - 这座城堡太美了！•Is there a guided tour available? - 这里有导游服务吗？紧急情况•Help! There’s an emergency! - 帮忙！出现紧急情况了！•Call the police! - 快打电话给警察！以上是一些基础的旅游英语用语，希望能帮助你在旅行中顺利沟通。

旅游英语的专用术语整理

旅游英语的专用术语整理旅游英语的专用术语整理旅游服务需方 business second party of tourist service顾客 customer旅游者 tourist旅游散客 independent traveler旅游团队 tour group旅游服务供方 service supplier in tourism旅游服务组织 service organization in tourism旅游服务企业 enterprise of service in tourism旅游定点企业 designated tourism enterprises旅游服务特性 characteristics of service in tourism旅游服务提供 service delivery in tourism旅游服务等级 service grade in tourism星级 star星级评定 star-rating旅游服务产品 product of service in tourism观光旅游 sightseeing tour度假旅游 vacation tour专项旅游 specific tour会议旅游 convention tour奖励旅游 incentive travel特种旅游 special interest tour旅行社 travel service; travel agency导游人员 tour guide海外领队 overseas escort旅游交通 tourist communications旅游汽车 tourist automobile旅游船 cruise ship游览船 sightseeing boat; sightseeing ship星级游船 star-rated cruise ship旅游住宿 tourist lodging旅游涉外饭店 hotels catering to overseas tourists星级饭店 star-rated hotel涉外公寓 apartment for aliens星级公寓 star-rated apartment涉外写字楼 office building for aliens旅游餐饮 tourist catering旅游定点餐馆 designated tourist restaurant旅游团队餐 meals for tour group游览地 place of sightseeing游览区 sightseeing district度假区 holiday resort游览点 sightseeing spot参观点 visiting spot旅游购物 tourist shopping旅游定点商店 designated tourist shop旅游娱乐 tourist recreation文化类旅游娱乐场所 tourist recreational spot of cultural kind 康乐类旅游娱乐场所tourist recreational spot of health and pleasure kind服务 service旅游服务质量 service quality in tourism旅游服务规范 service specification in tourism旅游服务质量标准 standards of service quality in tourism旅游服务质量评定 evaluation of service quality in tourism旅游服务质量认证 validation of service quality in tourism旅游安全管理 management of tourist safety旅游投诉管理 handling of tourist complaint旅游投诉 tourist complaint旅游投诉理赔 settlement of tourist complaint旅游指南guidebook导游实践 guide practice国际旅游业international tourism旅行计划 itinerary地方旅游组织local tourist organization淡季low season最低旅游价格minimum tour price会多种语言的导游multilingual guide全程导游全国旅游组织national guide national tourist organization淡季off-peak season旺季on-peak season国家级历史文化名城state-list famous historical and culture cites旅游小册子tour brochure旅游团目录tour catalog旅游团陪同tour conductor/director领队,团长tour leader。

《旅游服务英语》课程标准

《旅游英语》课程标准课程代码：02121029学时数:54 （其中：理论27 课堂实践:27）课程类别:专业课开课学期：第5学期适用专业：旅游管理开课单位:现代服务与管理系（部）编写时间：2013年9月一、课程定位《旅游服务英语》是培养高等职业院校旅游管理专业所开设的一门专业核心课程，它涉及旅游学的基础理论和旅游产业的“行，住，吃,游，购，娱"的行业服务内容,本课程将会为学生提供其未来工作岗位所需要的专业英语知识和技能目的：二、本课程与其它课程的联系和分工先修课程：大学英语、旅游学概论后续课程：岗位实习三、学习目的本课程的教学目标是通过专门系统的英语听力技能训练和大量的口语练习和实践，逐步培养和提高学生的英语熟巧性应用能力，同时帮助学生了解中西文化差异、传播中国文化，掌握涉外旅游接待中旅游咨询、接送机、餐饮、交通、观光讲解、购物娱乐等服务岗位所需要的专业知识。

四、课程内容及基本要求（一）At the Travel Agency（8学时）基本内容：Unit 1 Tour Consultation；Unit 2 Tour Arrangement1、基本要求：了解旅游咨询相关的服务技能和服务用语，熟练掌握介绍推荐旅游线路、为客人预订线路及介绍调整旅游日程表常用句型。

2、重点、难点重点:介绍推荐旅游线路以及介绍调整旅游日程表的技巧和用语。

难点：本章难点主要是推荐旅游线路，介绍旅游日程表。

（二)Arrival(4学时)基本内容:Unit 1 Guest Arrival; Unit 2 Exchanging Money1、基本要求：了解导游人员赴机场接机的服务技能和服务用语，熟悉国际游客入境、行李服务相关的常用句型，了解外币兑换的方式方法及兑换外币服务用语。

2、重点、难点：重点：导游人员机场接机的服务技能和服务用语。

难点:国际游客入境注意事项。

（三)At the Hotel（3学时）基本内容：Unit 1 Checking in，Unit 2 Hotel Service and Facilities.1、基本要求：了解酒店服务的服务技能和服务用语，如客房预订、登记入住、介绍酒店服务和设施等.2、重点、难点：重点:客房预订、登记入住和介绍酒店设施的服务用语。

售后服务承诺英文版

售后服务承诺英文版售后服务承诺英文版1. IntroductionAt [Company Name], we strive to provide the best customer experience possible. We understand that excellent aftersales service is an essential aspect of customer satisfaction and loyalty. Therefore, we are committed to delivering exceptional postsales support to our valued customers. In this document, we outline our aftersales service commitment and the various services we offer to ensure customer satisfaction.2. WarrantyAll products purchased from [Company Name] are covered by a comprehensive warranty. Our warranty guarantees that the products will be free from defects in materials and workmanship for a specified period from the date of purchase. If any issues arise within the warranty period, we will repr or replace the product free of charge.3. Returns and ReplacementsWe understand that sometimes customers may need to return or replace a product for various reasons. To facilitate a smooth and hasslefree process, we have established clear guidelines for returns and replacements. If a customer is not completely satisfied with their purchase, they can contact our customer service team within [specific timeframe] to initiate the return or replacement process. We will promptly address the issue and work towards a satisfactory resolution.4. Technical SupportWe believe in providing comprehensive technical support to our customers to ensure the optimal use of our products. Our dedicated technical support team is avlable [specific hours] to assist customers with any technical queries or issues. Customers can reach out to us via [phone/eml/online chat], and we will provide prompt and effective support.5. Product Mntenance and ReprTo guarantee the longevity of our products, we offer mntenance and repr services. If a customer's product requires mntenance or repr, they can contact our customer service team to schedule an appointment. Our skilled technicians will diagnose and resolve any issues promptly. We strive to minimize the downtime and inconvenience caused to the customer during the mntenance or repr process.6. Response TimeWe understand the importance of timely response when customers reach out to us for support. Our goal is to respond to customer queries and concerns within [specific timeframe]. We have implemented efficient systems and processes to ensure that all customer inquiries are addressed promptly and effectively.7. Continuous ImprovementAt [Company Name], we are committed to continuously improving our aftersales service based on customer feedback and changing needs. We regularly evaluate our processes and systems to identify areas for improvement. We value customerfeedback and encourage our customers to provide suggestions to help us enhance our aftersales service further.8. ConclusionOur aftersales service commitment is a testament to our dedication to customer satisfaction. We understand the importance of providing exceptional postsales support, and we strive to exceed customer expectations. At [Company Name], we stand by our products and services, and we are always ready to assist our customers with any issues or concerns they may have.。

英语作文-如何提供优质的航班售后服务,解决游客问题

英语作文-如何提供优质的航班售后服务，解决游客问题Providing excellent customer service is paramount in the airline industry, especially when dealing with post-flight issues and resolving passengers' concerns. Effective handling of these situations not only enhances customer satisfaction but also contributes to the airline's reputation. Here’s a comprehensive guide on how to deliver top-notch post-flight service:Firstly, establishing a responsive communication channel is crucial. Airlines should ensure that passengers have easy access to customer service representatives through multiple channels such as phone, email, and social media. This accessibility allows passengers to quickly reach out with any issues they encounter, whether it's lost luggage, flight delays, or other complaints.Secondly, empathy plays a pivotal role in resolving customer issues effectively. Customer service agents should approach each situation with empathy and understanding, acknowledging the inconvenience experienced by the passenger. This empathetic approach helps in building rapport and trust, which are essential for effective conflict resolution.Thirdly, promptness in addressing issues is key. Airlines should strive to resolve problems swiftly and efficiently. This includes immediate assistance with lost baggage claims, providing alternative flight arrangements during delays, and offering compensation where applicable. Timely resolution demonstrates the airline's commitment to customer satisfaction and helps in mitigating any negative impact on passengers' travel experiences.Moreover, clarity in communication is essential throughout the process. Customer service agents should provide clear and accurate information regarding the steps beingtaken to address the issue. This transparency reassures passengers and reduces frustration, as they are kept informed about the progress of their case.Additionally, proactive measures can prevent potential issues from escalating. Airlines can implement proactive communication strategies, such as notifying passengers of flight changes in advance or offering preemptive solutions to anticipated problems. This proactive approach not only enhances the passenger experience but also showcases the airline's dedication to customer care.Furthermore, flexibility is crucial when resolving complex issues. Each passenger may have unique concerns that require personalized solutions. Customer service agents should have the authority and flexibility to make decisions that accommodate passengers' needs within the airline's policies. This flexibility ensures that passengers feel valued and respected, leading to a positive overall experience.Lastly, feedback collection is vital for continuous improvement. Airlines should actively seek feedback from passengers regarding their post-flight experiences. This feedback provides valuable insights into areas needing improvement and allows the airline to refine its customer service strategies accordingly. Implementing feedback loops demonstrates a commitment to ongoing improvement and customer-centricity.In conclusion, delivering exceptional post-flight service involves establishing responsive communication channels, demonstrating empathy, addressing issues promptly, communicating clearly, proactive problem-solving, offering flexibility, and collecting feedback for continuous improvement. By adhering to these principles, airlines can effectively resolve passenger concerns and enhance overall customer satisfaction, thereby solidifying their reputation in the competitive aviation industry.。

[英语学习]英语短对话—售后服务

Situation 1Background:You bought a camera which is not focusing at all. But the warranty period has passed. You plain to the shop. And the shop will replace it as you are a regular customerMember:Shop assistant,CustomerWords and expressions:receipt, not focus,the warranty period,work properly,suffer some damages,a regular customer, give you a replacementDialogue：Shop assistant:Can I help you?Customer:Yes.Once,I bought a camera in you store and used it for some time, but now the camera don't work properly,it's not focusing at all! I would like to give me a replacement!Shop assistant:Let me have a look.Em,yes,it can't workwell!It's a production problem,indeed!Customer:In fact, I used it carefully and took care of it properly by the instruction book.So it don't have a polish in the surface!Shop assistant:Eh,it get a good protection. Can you give me the receipt[ri'si:t]（发票）?Customer:Here it is!Shop assistant:Oh ,I am sorry!It past the warranty ['wɔrənti, ] period ['piəriəd]（保修期）.We can't provide the after-sales service for you!Customer:Yes, It's my fault!But you can look for the record of my expenditure[iks'penditʃə]（消费）in your pture !As a matter of fact,I'm the member of your store! As a regular customer ,can I get a extra privilege ['privilidʒ]（特权）?Shop assistant:Please wait seconds! Yes,and you have a good credit expenditure[iks'penditʃə] in our store!So,em,we can give you a privilege that we will give a replacement for you!What's more,we need more cooperation [kəu,ɔpə'reiʃən]（合作）in the future!Customer:Yeah,I will look for more production I need in you store because of the reputation of your store!Thanks for your good service and extra help!Shop assistant:It's my pleasure!Customer:See you late!Shop assistant:See you!。

英语作文-如何提供优质的航班售后服务,增加游客满意度

英语作文-如何提供优质的航班售后服务，增加游客满意度Providing high-quality after-sales service is crucial for airlines to increase customer satisfaction. In the highly competitive aviation industry, ensuring that passengers have a positive experience even after their flight is over can make a significant difference in retaining customers and attracting new ones. In this article, we will discuss some key strategies for airlines to enhance their after-sales service and ultimately improve customer satisfaction.First and foremost, effective communication is essential in providing quality after-sales service. Airlines should establish clear and accessible channels for passengers to reach out for assistance or feedback. This can include a dedicated customer service hotline, email support, and social media platforms. Prompt and courteous responses to inquiries and complaints can go a long way in making passengers feel valued and heard.In addition to communication, airlines should also focus on streamlining the process for handling post-flight issues. This may involve simplifying the procedures for submitting compensation claims, rebooking flights, or addressing baggage-related issues. By making these processes more efficient and user-friendly, airlines can reduce the frustration and inconvenience that passengers may experience when dealing with after-sales issues.Furthermore, proactive engagement with passengers can help airlines identify and address potential problems before they escalate. Sending out post-flight surveys or feedback forms can provide valuable insights into areas for improvement. Airlines can use this feedback to make necessary adjustments to their services and demonstrate a commitment to continuously enhancing the customer experience.Moreover, offering personalized solutions to passengers can significantly enhance their satisfaction with the after-sales service. This can include providing tailored compensation or perks for passengers who have experienced inconveniences ordisruptions during their journey. By going the extra mile to accommodate individual needs, airlines can leave a positive impression on passengers and build loyalty.Another important aspect of providing quality after-sales service is transparency and accountability. When issues arise, airlines should be forthcoming about the causes and take responsibility for resolving them. This can help build trust and confidence in the airline's commitment to customer satisfaction.Lastly, continuous training and development for customer service staff are essential in delivering high-quality after-sales service. Empowering employees with the necessary skills and knowledge to handle various situations can ensure that passengers receive consistent and professional assistance.In conclusion, enhancing after-sales service is a critical component of improving customer satisfaction for airlines. By focusing on effective communication, streamlined processes, proactive engagement, personalized solutions, transparency, and staff training, airlines can significantly elevate the overall experience for passengers. Ultimately, investing in quality after-sales service can pay off in the form of increased customer loyalty and positive word-of-mouth, contributing to the long-term success of the airline.。

旅游预定的英语对话

旅游预定的英语对话Certainly, I'll be happy to assist you with a travel booking dialogue in both English and Chinese.English:Traveler: Good morning, I'd like to book a vacation package for my family.Agent: Good morning, how can I help you today?Traveler: I'm looking to book a 7-night vacation package for my family of four, including two adults and two children. We'd like to visit a sunny beach destination, preferably with a variety of activities and amenities for the whole family.Agent: Wonderful, I'd be happy to help you find the perfect vacation package. Do you have any specific destinations in mind or any preferences in terms of location, accommodation, or activities?Traveler: We're quite flexible on the destination, but we'd prefer a location with a warm, tropical climate and easy access to a beautiful beach. Ideally, the resortshould have a range of family-friendly facilities, such as a kids' club, swimming pools, and water sports.Agent: Okay, let me take a look at some options that might fit your criteria. One destination that comes to mind is Cancun, Mexico. It's known for its stunning white-sand beaches, crystal-clear waters, and a wide array of all-inclusive resorts catering to families.Traveler: Cancun sounds perfect! What kind of package options do you have available for Cancun?Agent: I have several all-inclusive resort packages in Cancun that I can recommend. One option is the Riu Palace Peninsula, a 5-star resort with a private beach, multiple pools, a kids' club, and a variety of dining and entertainment options. The 7-night package for your family of four would be $6,200, including roundtrip airfare.Traveler: That sounds wonderful! Can you tell me more about the amenities and activities available at the Riu Palace Peninsula?Agent: Absolutely. The Riu Palace Peninsula offers awide range of amenities and activities for the whole family. Some of the highlights include:- Private white-sand beach with non-motorized watersports equipment available, such as kayaks and paddleboards - Multiple swimming pools, including a children's pool and an adults-only pool- Fully-equipped fitness center and spa offering avariety of treatments- Kids' club with supervised activities andentertainment for children ages 4-12- Diverse dining options, including internationalbuffets and à la carte restaurants- Nightly entertainment, such as live music, shows, and themed partiesThe resort also has a variety of land-based activities, like tennis courts, a mini-golf course, and an on-site shopping plaza. There's truly something for everyone to enjoy.Traveler: That sounds perfect for our family! I'd liketo go ahead and book the 7-night package at the Riu Palace Peninsula.Agent: Wonderful, let me get the booking process started. Can I please get your full name, the names of the other travelers, and your preferred travel dates?Traveler: Sure, the travelers are:- John Smith (adult)- Jane Smith (adult)- Jack Smith (child, age 8)- Jill Smith (child, age 6)We'd like to travel from July 1st to July 8th, if possible.Agent: Okay, got it. Let me just confirm the details:- 7-night stay at the Riu Palace Peninsula in Cancun, Mexico- Dates: July 1st to July 8th- 2 adults, 2 children- Total package price: $6,200, including roundtrip airfareDoes this look correct? I can go ahead and secure the booking for you.Traveler: Yes, that all looks perfect. Please go ahead and book the package for us.Agent: Wonderful, I've gone ahead and booked the 7-night vacation package at the Riu Palace Peninsula in Cancun for your family, traveling from July 1st to July 8th. I'll send you the confirmation details and travel documents shortly. Please let me know if you need anything else!Traveler: Great, thank you so much for your help. I really appreciate you taking the time to find the perfect vacation package for us.Agent: 非常感谢您的预订。

售后服务英文怎么说

售后服务英文怎么说售后服务，就是在商品出售以后所提供的各种服务活动。

从推销工作来看，售后服务本身同时也是一种促销手段。

通过售后服务来提高企业的信誉，扩大产品的市场占有率，提高推销工作的效率及效益。

那么你知道售后服务用英语怎么说吗? 接下来跟着店铺来学习一下吧。

售后服务的英语说法1：after-sale service;售后服务的英语说法2：after service售后服务的相关短语：售后服务经理 After-sales Manager售后服务电话 After-sales Service Tel安排售后服务工作 Arrangements for after-sales service售后服务中心 After-sale Service Center售后服务的英语例句：1. Decisions could be made on the basis of price, delivery dates, after-sales service or any other variable.购买决定可能会基于价格、送货日期、售后服务以及其他可变因素。

2. They are also attempting to keep the car buyer as a long-term customer by offering after-sales service.他们也正试图通过提供售后服务来使该汽车采购商成为长期客户。

3. We offer ( an ) excellent after - sales service .我们提供完备的售后服务.4. In a way good service sells our products.良好的售后服务在某种程度上促进了我们产品的销路.5. Last , but not least, after - sales service . That's your baby.最后还有重要的一点, 就是售后服务, 那是你们的事情.6. Sure, we have a good after sale service.当然肯定.我们的售后服务很好.7. They need more after - sales service .他们需要更多的售后服务.8. It'seems to me that you're neglecting my car because it's a warranty job.看来是因为我这算是免费售后服务的部分,所以你们就不管我的车了.9. We a good reputation and solid strength and good after - sales service .我们拥有良好的信誉以及雄厚的实力,良好的售后服务.10. Few after service: Ready to abandon product, no need to maintain.售后服务少: 即弃型产品, 不需要维护.11. To promote service contract and spare parts to existing customers.向威图客户推广售后服务合同和空调产品的另备件.12. Products with stable quality and perfect after - sales service and - selling nation.产品以稳定的质量、完善的售后服务而畅销全国.13. Our after - sales team is more qualified and more efficient.我们的售后服务队伍更称职,效率更高.14. In good faith, sincere, enthusiastic attitude to work after - sales service responsibility.以诚信、真心、热心的态度做好售后服务工作为己任.15. Select the best - known brand products and good after - sales service dealers.最好选择知名品牌产品和售后服务好的经销商.。

出国旅游必备英语：客房服务

出国旅游必备英语：客房服务如果想要出国旅游，那就有必要学习掌握一些实用的旅游英语口语。

下面店铺为大家带来出国旅游必备英语，欢迎大家学习!出国旅游必备英语：客房服务1.英语词汇1.supply v./n.供应We don't supply this kind ofservice.You can send them in the post off-ice.我们不提供此服务，您可以去邮局邮寄。

2.bold adj.粗体的;醒目的Do you have a pen that will write in bold?你有没有可以写粗体字的笔?3.current adj.通用的，流行的;n.水流，趋势Here is a current movie guide.这儿有一份最新的电影指南。

反义词：obsolete4.agent n.代理人;经销商Could you aive me some informa-tion about the travel agent?你能为我提供旅行团的情况吗?同义词：deputy5.Sihtseeing n.观光，游览Are there any city sightseeing buses?有市区观光巴士吗?6.elevator n.电梯，升降设备To your left, it's just opposite the elevator.向左，就在电梯对面。

同义词：lift7.direction n.方向;指导May I write directions for the taxi driver?要我给出租车司机写下方向说明吗?同义词：guidance8.guest n.客人，旅客There's no guest with that name. We have a guest with a similar name. Would that be him?没有叫这名字的客人。

景区服务承诺书英文

Scenic Area Service Commitment Letter Dear visitors,Welcome to our scenic area! In order to provide you with high-quality services and a comfortable environment, we hereby make the following commitment:1. Safety and security commitmentEnsuring the safety and security of visitors is our top priority. We will implement strict safety and security measures and provide timely and effective response in case of any emergencies.2. Service commitmentWe are committed to providing you with satisfactory and high-quality services. Our staff will be polite, friendly, and professional, and will strive to meet your needs and provide timely assistance.3. Environmental commitmentWe are committed to maintaining a clean and beautiful environment in the scenic area. We will ensure that the facilities and surroundings are clean and tidy, and we will encourage our visitors to protect the environment and not litter.4. Information commitmentWe will provide accurate and complete information about the scenic area, including its history, culture, geography, and policies. We will also provide clear and detailed information about the ticket prices, opening hours, and routes.5. Complaint commitmentIf you have any complaints or suggestions during your visit, please feel free to contact our staff. We will take your feedback seriously and make improvements to our services and facilities.6. Cultural commitmentWe are committed to promoting and preserving the local culture and traditions. We will respect and protect the cultural heritage in the scenic area, and we encourage our visitors to learn about and respect the culture and customs of the local area.We hope that you have a pleasant and memorable experience in our scenic area, and we thank you for your support and cooperation in maintaining a safe and enjoyable environment for all visitors.Best regards,[Scenic area name]。