旅游英语第三册unit 5 Handling Emergency Case[精]

大连理工大学出版社
Unit Five Handling Emergency
Case
大连理工大学出版社
Unit Five Handling Emergency
Situational Dialogue
Case
Dialogue Two
A tourist, Mrs. Smith can’ t find her coat at hotel. She goes to the front desk asking for the receptionist’ s help.
It’ s normal to come across troubles during traveling. For instance, the wallet is stolen; passport and visa are missing; falling ill and so on. The following are the tips for your references:
Unit Five Handling Emergency
Situational Dialogue
Case
Dialogue One
A tourist, Mr. Smith found his luggage missing at the airport. He is now talking about this case with his tour guide.
A: I see. Could you describe it, please?
S: It is made of wool with grey checked lining.
A: Is there anything in the pockets, Miss? S: Let me see. Maybe there is a name card in it. The name is Abby Blair. A: May I see any identification, please? S: All right. Here is my passport. A: Don’ t worry. Just now a coat like that was on the counter here and no one claimed it, so I sent it to the Lost and
大连理工大学出版社
Unit Five Handling Emergency
Case
Vocabulary
Situational Dialogue
Dialogue One
claim
misplace commercial inconvenience proceed
n.
要求， 求权
v.
请求， 主张， 声称
1. Ask for help from your companion, if available. 2. Be sure to take a quick response. 3. The tour guide is the best one for help if there is one. 4. Be alert to the possible theft or robbery. 5. Do not be alone. 6. Be calm. 7. Take the necessary medicine with you. 8. Politely ask help from local residents. 9. Find the proper way to diminish your loss, e.g. reimbursement. 10. For more details about how a tour guide handles emergency, please refer to the Appendix I.
S: Mrs. Smith, a tourist
A: Annie, a receptionist at the front desk
A: Good morning, Miss. Is there anything I can do for you?
S: Yes. I left my coat here, but now I can’ t find where it is.
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Case
新世纪高职高专教材编审委员会 组编 主编彭华 大连理工大学出版社
（第三版）
Unit Five Handling Emergency
Background Material
Case
Tips for Reference
J: How many pieces do you have?
S: Two. A large red hard-cover one and a small dark blue one; both have wheels.
J: Could I see your luggage claim checks and your full name?
vt. 错放(误给)
adj. 商业的
n.
不便， 困难
v.
着手进行
大连理工大学出版社
Unit Five Handling Emergency
Case
Vocabulary
Situational Dialogue
Dialogue Two
identification
n.
身份的证明
corridor
n.
走廊
百度文库
大连理工大学出版社
S: Mr. Smith, a tourist
J: Jocelyn, a tour guide
Z: Mr. Zhang, a clerk at airport
S: Excuse me, is this all the luggage?
J: Yes, I think so.
S: My luggage seems to be missing.
S: Aeron Smith, here you are.
J: OK. Just a moment and I’ ll check it out for you. (After several minutes) Well, Mr. Smith, your luggage seems to have
been misplaced. S: What am I supposed to do? They have all my things.