酒店英语餐饮服务PPT课件
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西餐厅服务英语教学ppt
主餐刀 主餐勺 主餐叉
Dinner knife Dinner spoon Dinner fork
Introduce Tableware 餐具介绍
咖啡勺 水果叉 黄油刀 色拉刀 牛排刀
Tea spoon Fruit fork Butter knife Salad knife Steak knife
Butter Ginger Soy sauce Condiment 调味品 黄油 生姜 酱油
主菜 饮品 甜点 自助餐 咖啡/茶
Main dish Drinking Dessert Buffet Coffee/tea
单击此处添加大标题内容
Departments in our hotel 酒店部门
Western Restaurant Basic English 西餐厅基础英语
单击此处添加大标题内容
Departments in our hotel 酒店部门
Recreation Department 康乐部 Engineering Department 工程部 Security Department 保安部 Communications Department 公关部 Front Office Department 前厅部 Housekeeping Department 管家部 Purchasing Department 采购部
Back
Apology –Substitutions 道歉-句子
Back
Farewell –Substitutions 告别-句子
演讲完毕，感谢观看
Thanks 致谢
汇报人姓名
Understanding 理解 Valuable advice 宝贵意见 Appreciate 感激 Support 支持 Assist 协助 No problem 没问题 It is the least I can do 小事一桩 Don’t mention it 不客气
餐饮英语培训(共28张PPT)
• B: Here you are. 给您。
第7页，共28页。
• A: What’s good today ? 今天有什么好吃的？
• B: I recommend crispy and fried duck.
我推荐香酥鸭。
• A: We don’t want that. Well, perhaps we’ll begin with mushroom soup, and follow by some seafood and chips.
room
• 客人对餐台或包间的要求
第22页，共28页。
• The time of arrival • 到达的时间 • Under whose name • 预订姓名 • The contact telephone number • 联系电话
Serve the dishes 上菜
• The demand 好的，我立刻去取。
A: No, it’s my treat tonight.
for
the
table
or
the
private
四、问饮品 1、Excuse me, sir/madam, would you like something to drinke? 2、we have …….
记帐。
第15页，共28页。
服务流程：service procedure • Greet the guests 问候客人 • Order the drinks 上茶水 • Take orders点菜 • Serve the dishes 上菜 • Settle the bill 结账 • Say farewell和客人道别
乔治，我们各自付帐吧。
第9页，共28页。
第7页，共28页。
• A: What’s good today ? 今天有什么好吃的？
• B: I recommend crispy and fried duck.
我推荐香酥鸭。
• A: We don’t want that. Well, perhaps we’ll begin with mushroom soup, and follow by some seafood and chips.
room
• 客人对餐台或包间的要求
第22页，共28页。
• The time of arrival • 到达的时间 • Under whose name • 预订姓名 • The contact telephone number • 联系电话
Serve the dishes 上菜
• The demand 好的，我立刻去取。
A: No, it’s my treat tonight.
for
the
table
or
the
private
四、问饮品 1、Excuse me, sir/madam, would you like something to drinke? 2、we have …….
记帐。
第15页，共28页。
服务流程：service procedure • Greet the guests 问候客人 • Order the drinks 上茶水 • Take orders点菜 • Serve the dishes 上菜 • Settle the bill 结账 • Say farewell和客人道别
乔治，我们各自付帐吧。
第9页，共28页。
酒店服务英语PPT课件
Ruising.butterfly
•
Ruising.Butterfly hotel
2021
1
Everyday English(常用表 达)
1.Addressing（称呼）
• first name / given name 名字
surname / family name / last name 姓
• full name 全名
• 英语中人名的顺序为 “名字+姓氏”
• name and initials姓名缩写
• 如：Brown T.E.
•
Yi Jianlian 缩写为 JL Yi
2021
2
英语中常用的称呼语
1）对男士的称呼，常用 Mr.加上姓氏, 如：对John Brown 先生应称为 Mr.Brown（布朗先生）
2）对女士的称呼，常用Mrs. Miss 或 Ms. 对不同的对象应使用 不同的称呼：
11) Is there anything else I can do for you? 有什么能为您效劳吗？
12) There is a washroom at the end of the corridor. 洗手间在走廊尽头。
2021
19
Dialoge
• A: Good afternoon, madam. May I help you?
• Housekeeping Department • （客房部）
• Food & Beverage Department • （餐饮部） • lobby 大堂 restaurant 餐厅
2021
8
Clerk（人员）
• general manager（总经理）
•
Ruising.Butterfly hotel
2021
1
Everyday English(常用表 达)
1.Addressing（称呼）
• first name / given name 名字
surname / family name / last name 姓
• full name 全名
• 英语中人名的顺序为 “名字+姓氏”
• name and initials姓名缩写
• 如：Brown T.E.
•
Yi Jianlian 缩写为 JL Yi
2021
2
英语中常用的称呼语
1）对男士的称呼，常用 Mr.加上姓氏, 如：对John Brown 先生应称为 Mr.Brown（布朗先生）
2）对女士的称呼，常用Mrs. Miss 或 Ms. 对不同的对象应使用 不同的称呼：
11) Is there anything else I can do for you? 有什么能为您效劳吗？
12) There is a washroom at the end of the corridor. 洗手间在走廊尽头。
2021
19
Dialoge
• A: Good afternoon, madam. May I help you?
• Housekeeping Department • （客房部）
• Food & Beverage Department • （餐饮部） • lobby 大堂 restaurant 餐厅
2021
8
Clerk（人员）
• general manager（总经理）
酒店餐饮英语培训课件 PPT
for the delay.）或者“让您久等了。”（Thank you for waiting.）
LOGO
Reservation 预定餐台
2、西餐餐具摆放
4
3
背景常识
1 5 2 6
1、Napkin 餐巾 2、Service plate 餐碟 Soup bowl 汤碗 3、Bread and butter plate 面包奶油碟 4、Goblet 水杯 Wine glass(for red wine) 红酒杯 Wine glass(for white wine)白酒杯 5、Fish Fork 鱼叉 Meat Fork(for fowl) 鸡、鸟肉用叉 Meat Fork(for meat)牛、猪肉用叉 6、Knife 餐刀 Soup spoon 汤勺
一、一般预订
What time, please? 请问是订在什么时间呢？ For how many people? 有多少人（就餐）呢？ Would you like a table or a private room? 您是喜欢餐台，还是包间呢？ For Chinese food or Western food, please? 请问是吃中餐，还是西餐？ May I have your name and telephone number, please? 能告诉我您的姓名和电话号码吗？ We can only keep your table till... 我们只能保留您的餐位到……（截止时间）。丽 G：Guest 旅客
M: Dongming International Hotel. May I help you? 东明国际大酒店，能为您效劳吗？ G: I'd like to book a table for 4 for tomorrow evening. 我想预定明晚的餐台，要4位的。 M: Certainly, madam. What time, please? 好的小姐，请问您预定在什么时间？ G: Around 8:30 pm. 大概在晚上8点半。 M: I see. May I have your name and your telephone number? 我明白了。能告诉我您的姓名和电话号码吗？ G: It's Jenny, and my cell phone number is 3529-2658. 我姓詹妮，手机号码3529-2658。 M: Miss Jenny, 3529-2658, coming at 8:30...Is that right? 詹妮小姐，3529-2658，8点半到……是这样吗？ G: Yes. 对。 M: We look forward to serving, Miss Jenny. Thanks for calling. 我们恭候您的光临，詹妮小姐。谢谢您的电话。
《酒店服务英语》—11 Food and Beverage Service餐饮服务
D. 您想要预定一张桌子吗？
Unit 11 Table Reservation 餐位预订服务
Section B Dialogues
Dialogue 1
• Mr. Green: Hello, can I make a reservation at your restaurant in advance?1
right away立刻，马上 =at once =right now =immediately
• Waitress: This is my job, Mr. Zhao. And I’ve changed it for you. At 7:30 in the
evening, we are looking forward to your coming.19
Unit 11 Table Reservation 餐位预订服务
• Mr. Green: Green. Oh, any chance of a table by the window?6 My wife loves the bird’s eye view of the city.7 As it’s our wedding anniversary, I want it to be a celebration.8
1) Do you have any places available?
A. 请安排一张四人桌。
2) A table for four, please.
B. 请问有空位吗？
3) Woul预定一张今晚的桌子。
4) I’d like to reserve a table for tonight.
Unit 11 Table Reservation 餐位预订服务
酒店餐饮介绍英文课件
• Overview of Hotel Catering • Hotel catering services • Hotel Catering Products • Hotel Catering Operations and Management • Future Development Trends of Hotel Catering
Increasing Hotel Revenue Hotel catering generates significant revenue for hotels through various sources, such as food and coverage sales, banqueting and event hosting, and room service It is an important source of income for hotels
CHAPTER
Room service
01
Room service is a service provided by hotels to deliver food and drinks to guests in their rooms It is currently available 24 hours a day and can be ordered by phone or through the hotel's website
CHAPTER
The definition and characteristics of hotel catering
Definition
Hotel catering refers to the food and coverage services provided by hotels to their guests and other customers It includes restaurant services, room services, banqueting and event catering, and other on site catering activities
Increasing Hotel Revenue Hotel catering generates significant revenue for hotels through various sources, such as food and coverage sales, banqueting and event hosting, and room service It is an important source of income for hotels
CHAPTER
Room service
01
Room service is a service provided by hotels to deliver food and drinks to guests in their rooms It is currently available 24 hours a day and can be ordered by phone or through the hotel's website
CHAPTER
The definition and characteristics of hotel catering
Definition
Hotel catering refers to the food and coverage services provided by hotels to their guests and other customers It includes restaurant services, room services, banqueting and event catering, and other on site catering activities
酒店餐饮英语课件
Hotel catering service should pay attention to service quality, comply with service standards, and provide customers with warm
and friendly service experience
Here is your table, is it okay?
Good even, do you have a reservation?
Would you like to be seated now or wait for a few minutes?
This way to our private dining room is available
In the 19th century, with the population of railway transportation, the hotel industry Began to develop quickly At the same time, the catering industry also Began to appear in large numbers in hotels and restaurants
Would you like to order now, or do you need more time?
What would you like to drink?
Would you like to start with an appetizer?
05
How would you like your main course cooked?
meal
Spoon
A utensil used for eating, with a rounded bowl on one end
and friendly service experience
Here is your table, is it okay?
Good even, do you have a reservation?
Would you like to be seated now or wait for a few minutes?
This way to our private dining room is available
In the 19th century, with the population of railway transportation, the hotel industry Began to develop quickly At the same time, the catering industry also Began to appear in large numbers in hotels and restaurants
Would you like to order now, or do you need more time?
What would you like to drink?
Would you like to start with an appetizer?
05
How would you like your main course cooked?
meal
Spoon
A utensil used for eating, with a rounded bowl on one end
宴会服务PPT课件
服务过程中应遵循先宾后主、女 士优先的服务原则
1
在上每一道菜之前，应先撤 2 去上一道菜肴的餐具，斟好
相应的酒水，再上菜
3
如餐桌上的餐具已用完，应先摆好 相应的餐用具，再上菜
五、冷餐酒会
冷餐会源于西餐中的自助餐，提供的食品以冷盘为主，有时也配少量的热菜。饮料以软饮料为主， 也提供简单的鸡尾酒，适用于会议用餐、团队用餐和各种大型活动。
（一）冷餐酒会的服务方式
1、不设座冷餐酒会 2、设座冷餐酒会（通常不排席次和座次）
1、进餐时间无严格规定，客人早走晚来都不需向主人解释道歉 2、通常冷餐会不安排座位，来宾可在厅里自由活动，随意交流 3、冷餐会的设计近似于自助餐，但比自助餐的规模大，布置也较华丽，场面壮观，气氛热烈，环
境高雅
4、冷盘、热炒、点心、水果、酒水均可根据主办人的要求提前摆放在食品酒水台上，宾客可多次
3、就餐服务
入席服务 斟酒服务 上菜服务 撤换餐具 席间服务
2、迎接工作
热情迎宾 接挂衣帽
三、中餐宴会服务程
序
4、送客服务
结帐准备 拉椅送客 取递衣帽 收台检查 清理现场
发生火灾 突然停电 人数变动
儿童客人 三、特殊问题的处理
残疾客人 生病客人
1. 台形设计
（1）“一”字形长台 （2 （3 （4
建立宴会预订档案第三节中餐宴会服务一中餐宴会厅布局中餐宴会一般采取中心第一先右后左高近低远的原则中餐宴会台形布局10人正式宴会座次安排大型中餐宴会座次安排台面装饰1宴会前的组织准备工作3就餐服务4送客服务2迎接工作结帐准备拉椅送客取递衣帽收台检查清理现场入席服务斟酒服务上菜服务撤换餐具席间服务热情迎宾接挂衣帽掌握宾客情况明确分工宴会布置熟悉菜单物品准备铺好餐台摆设冷盘三中餐宴会服务程序2019122421生病客人三特殊问题的处理残疾客人突然停电醉酒客人人数变动发生火灾儿童客人台形设计1一字形长台2u字形台3e字形台4正方形台准备餐饮用具不锈钢用具瓷器用具棉织品服务用具三西餐宴会服务程序上鱼类菜肴上鱼类菜肴结束工作结束工作上肉类菜肴上肉类菜肴上甜点上甜点饮料服务饮料服务送客服务送客服务引领服务引领服务休息室鸡尾酒服务休息室鸡尾酒服务拉椅让座拉椅让座上头盆上头盆上汤上汤服务过程中应遵循先宾后主女士优先的服务原则服务过程中应遵循先宾后主女士优先的服务原则在上每一道菜之前应先撤去上一道菜肴的餐具斟好相应的酒水再上菜在上每一道菜之前应先撤去上一道菜肴的餐具斟好相应的酒水再上菜如餐桌上的餐具已用完应先摆好相应的餐用具再上菜如餐桌上的餐具已用完应先摆好相应的餐用具再上菜在撤餐具时动作要轻稳
餐厅服务常用英语PPT课件
Good moring . Tow people.
✓ Hello, do you have a reservation?
Yes. Window seat.
✓ What would you prefer, somking or non-smoking area?
Smoking area, thank you.
Credit card.
✓Please sign here.
第15页/共44页
向客人道别 ✓Hope you had a nice dinner. ✓Thanks. Hope you visit us again.
Thank you . Bye.
✓Hope you have a good time during the World Exposition世博会.
We will order Shrimp Wonton, please.
第9页/共44页
为客人点菜
✓What drink do you like, we have Maotai, Wu Liang Ye, Shui Jing Fang, Shaoxing Rice Wine, beer, fruit juice… Which one do you like?
Yes. Do you have dim sum点心?
✓What do you want for dim sum?
第8页/共44页
为客人点菜
✓We have Small Steamed Bun蒸小笼包, Spring Rolls, Glutinous Rice Dumpling in Sweet Rice Wine, Shrimp Wonton虾仁儿 馄饨.
✓ Would you like some dessert? We have cheesecake, ice cream,
✓ Hello, do you have a reservation?
Yes. Window seat.
✓ What would you prefer, somking or non-smoking area?
Smoking area, thank you.
Credit card.
✓Please sign here.
第15页/共44页
向客人道别 ✓Hope you had a nice dinner. ✓Thanks. Hope you visit us again.
Thank you . Bye.
✓Hope you have a good time during the World Exposition世博会.
We will order Shrimp Wonton, please.
第9页/共44页
为客人点菜
✓What drink do you like, we have Maotai, Wu Liang Ye, Shui Jing Fang, Shaoxing Rice Wine, beer, fruit juice… Which one do you like?
Yes. Do you have dim sum点心?
✓What do you want for dim sum?
第8页/共44页
为客人点菜
✓We have Small Steamed Bun蒸小笼包, Spring Rolls, Glutinous Rice Dumpling in Sweet Rice Wine, Shrimp Wonton虾仁儿 馄饨.
✓ Would you like some dessert? We have cheesecake, ice cream,
宴会英语PPT课件
学好英语 让服务更上一层楼
涵碧楼酒店 宴会厅英语 培训
1
We believe that English will bring you to a totally new world 我们相信英语将带您到一个全新的世界
2
课程安排
❖ Part 1 宴会厅常用词语 ❖ Part 2 宴会厅酒水名称 / 会议摆台 ❖ Part 3 酒店基本礼貌用语 ❖ Part 4 餐饮服务
返回
8
Part 1 宴会厅常用词语
考核
1、 0.9M的宴会桌 2、0.45M的会议桌 3、直径1.83M的圆桌 4、婴儿椅 5、洗手间 6、凤凰厅 7、刀 8、叉 9、餐巾纸 10、白板
返回
9
Part 2 宴会厅酒水名称及摆台
❖ 一、 宴会厅所使用的酒水 — Beer 啤酒 — Asahi 朝日啤酒 — HeineKen 喜力啤酒 — Tsingtao 青岛啤酒 — Guinness 健力士 — San Miguel 生力啤酒 — Bitburger 碧特博格啤酒 — Corona Extra 科罗娜 — Wine / Red wine 红酒 — Cocktail 鸡尾酒 — Gin 金酒 / Tequila 特基拉 / Vodka 伏特
17
Part 3 酒店基础礼貌服务用语
❖ 7 、听不明白客人说话时，不要臆想， 你可以： — 请再说一遍好吗？ I am sorry, I don’t understand. Could you show me? I beg your pardon. 8 、当客人因行动笨拙而显露尴尬时， 安慰客人说： — 请慢慢来，别着急。 Please take your time, there’s no h urry. 9、 向客人作自我介绍: — 我叫 。如果有什么需要我帮忙， 请告诉我。 My name is . Please let me kno w if there’s anything I can do for yo u. Can I help you?
涵碧楼酒店 宴会厅英语 培训
1
We believe that English will bring you to a totally new world 我们相信英语将带您到一个全新的世界
2
课程安排
❖ Part 1 宴会厅常用词语 ❖ Part 2 宴会厅酒水名称 / 会议摆台 ❖ Part 3 酒店基本礼貌用语 ❖ Part 4 餐饮服务
返回
8
Part 1 宴会厅常用词语
考核
1、 0.9M的宴会桌 2、0.45M的会议桌 3、直径1.83M的圆桌 4、婴儿椅 5、洗手间 6、凤凰厅 7、刀 8、叉 9、餐巾纸 10、白板
返回
9
Part 2 宴会厅酒水名称及摆台
❖ 一、 宴会厅所使用的酒水 — Beer 啤酒 — Asahi 朝日啤酒 — HeineKen 喜力啤酒 — Tsingtao 青岛啤酒 — Guinness 健力士 — San Miguel 生力啤酒 — Bitburger 碧特博格啤酒 — Corona Extra 科罗娜 — Wine / Red wine 红酒 — Cocktail 鸡尾酒 — Gin 金酒 / Tequila 特基拉 / Vodka 伏特
17
Part 3 酒店基础礼貌服务用语
❖ 7 、听不明白客人说话时，不要臆想， 你可以： — 请再说一遍好吗？ I am sorry, I don’t understand. Could you show me? I beg your pardon. 8 、当客人因行动笨拙而显露尴尬时， 安慰客人说： — 请慢慢来，别着急。 Please take your time, there’s no h urry. 9、 向客人作自我介绍: — 我叫 。如果有什么需要我帮忙， 请告诉我。 My name is . Please let me kno w if there’s anything I can do for yo u. Can I help you?
酒店服务英语PPT
Hotel Service English
目录
• Introduction • Basic knowledge of hotel service English • Front desk service English • Room Service English • Catering Service English
目录
• Other Service English • Methods and suggestions for improving hotel
service English proficiency
01
Introduction
Purpose and background
Purpose
The purpose of Hotel Service English is to provide hotel staff with the necessary language skills to communicate effectively with guests from around the world, ensuring a high level of customer satisfaction and service quality
Suggesting dining options
"For dining, we have several restaurants in the hotel. Additionally, there are many excellent restaurants nearby by that I can recommend."
• Builds Trust and Confidence: Effective communication in English helps to establish trust and confidence between hotel staff and guests, as it demonstrates a level of professionalism and commitment to improving high quality service
目录
• Introduction • Basic knowledge of hotel service English • Front desk service English • Room Service English • Catering Service English
目录
• Other Service English • Methods and suggestions for improving hotel
service English proficiency
01
Introduction
Purpose and background
Purpose
The purpose of Hotel Service English is to provide hotel staff with the necessary language skills to communicate effectively with guests from around the world, ensuring a high level of customer satisfaction and service quality
Suggesting dining options
"For dining, we have several restaurants in the hotel. Additionally, there are many excellent restaurants nearby by that I can recommend."
• Builds Trust and Confidence: Effective communication in English helps to establish trust and confidence between hotel staff and guests, as it demonstrates a level of professionalism and commitment to improving high quality service
酒店服务英语PPT优选文档
安抚 显示 财政的,财经的 满意 入住/离店 离开日期 保证 顾客 会议 议程,节目 残疾的 设施 轮椅 取消
Front
• Words:
• (29) favorite • (30) airy • (31) banquet • (32) patio • (33) salon • (34) souvenir • (35) convenience • (36) consider • (37) overweight
• (43) secretary • (44) document
(45) equipment • (46) stapler • (47) calculator
(48) exhibition • (49) discount • (50) extend • (51) scissors • (52) handkerchief • (53) wardrobe • (54) budget • (55) thermos • (56) directory
• Words:
• (1) reservation • (2) register • (3) assign • (4) baggage • (5) distribute • (6) deliver • (7) currency • (8) occupancy • (9) smart • (10) appearance • (11) adaptability • (12) figure • (13) settle
• (14) complaint
预订 登记,注册适应性 数字 解决,安定
投诉,抱怨
Front Office
• Words:
• (15) soothe • (16) reveal • (17) financial • (18) satisfaction • (19) check in/out • (20) departure date • (21) guarantee • (22) client • (23) conference • (24) program • (25) handicapped • (26) facilities • (27) wheelchair • (28) cancellation
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12. We will keep the reservation till 7:45p.m. 我们将保留您的预定至晚上7:45。
13. I'm sorry, there aren't any seats for 12:00 noon,
but we can give you a table at 1:00 p.m. . 对不起，中午12点没有座位了，但下午1点 我们可以给您一张桌子。 14. You have booked a table for six at 7:00
快餐台 自助餐厅
• theme restaurant 主题餐厅
• specialty restaurant 风味餐厅
• luncheon party
晚餐会
• coffee shop
咖啡厅
• nightclub
夜总会
• bar
酒吧，售酒柜台
• pub
大众酒吧
How to make a reservation.
(A: Food and beverage reservationist) (B: Guest）
A: Good afternoon.Food and beverage reservations. Can I help you?
B: Yes, I'd like to book a table for three tonight.
tomorrow evening. Has there been any change? 您预定了明晚7点六个人的餐桌。请问有什 么变更吗？ 15. We will manage to arrive at 8:00 at the least. 我们最迟会在8点到达。 16. We look forward to having you with us. 我们期待着您的光临。
B: In the main restaurant. A: OK. May I have your name, please? B: Albert Shaw. A:ning in
the main restaurant at 7:30 for Mr. Albert Shaw? B: That's right. Thank you. A: You are welcome.
9. Would you like a table in the hall or in a private room? 你想订大餐厅还是包间的餐桌呢？
10. May I have your name and telephone number, sir? 请问您的姓名和电话号码，先生？
11. A deposit of $20 is required to secure your booking. 为了确保您的预定，请先交20美元的押金。
How to place tablewares
Useful Expressions of Reservation
1. How many of you be expected in your party? 请问你们一行几个人？
2. I'm afraid we are fully booked for night. 对不起，今晚都已经订满了。
3. Please come on time; otherwise I can't guarantee your table will be available. 请您准时来，否则我不能保证会有空位。
4. I'm afraid we don't have anything for two at that moment. 那时恐怕没有两个人坐的空桌子。
5. I prefer the table by the window/ at a quiet
corner. 我想要一张靠窗的/在安静角落的桌子。 6. Would you like to make a reservation at
A: Certainty, sir. At what time should we expect you?
B: At about 7:00 tonight. A: Let me check if we have vacancy. I'm
sorry, sir. I'm afraid all the tables are reserved untill 7. Will 7:30 be OK for you? B: OK. Then I'll come at 7:30. A: Would you like a table in the main restaurant or in a private room, sir?
another time.? 您能否换个时间呢？ 7. Your reservation is confirmed for tonight. 您今晚的预定已经确认。 8. We hope we will have another opportunity to
serve you. 我们希望下次能为您效劳。
酒店英语
常用词汇和惯用表达语
Restaurant 餐厅
• Chinese restaurant • Western restaurant • fast-food restaurant • snack bar • quick lunch counter • cafeteria
中餐厅 西餐厅 快餐店 快餐部
13. I'm sorry, there aren't any seats for 12:00 noon,
but we can give you a table at 1:00 p.m. . 对不起，中午12点没有座位了，但下午1点 我们可以给您一张桌子。 14. You have booked a table for six at 7:00
快餐台 自助餐厅
• theme restaurant 主题餐厅
• specialty restaurant 风味餐厅
• luncheon party
晚餐会
• coffee shop
咖啡厅
• nightclub
夜总会
• bar
酒吧，售酒柜台
• pub
大众酒吧
How to make a reservation.
(A: Food and beverage reservationist) (B: Guest）
A: Good afternoon.Food and beverage reservations. Can I help you?
B: Yes, I'd like to book a table for three tonight.
tomorrow evening. Has there been any change? 您预定了明晚7点六个人的餐桌。请问有什 么变更吗？ 15. We will manage to arrive at 8:00 at the least. 我们最迟会在8点到达。 16. We look forward to having you with us. 我们期待着您的光临。
B: In the main restaurant. A: OK. May I have your name, please? B: Albert Shaw. A:ning in
the main restaurant at 7:30 for Mr. Albert Shaw? B: That's right. Thank you. A: You are welcome.
9. Would you like a table in the hall or in a private room? 你想订大餐厅还是包间的餐桌呢？
10. May I have your name and telephone number, sir? 请问您的姓名和电话号码，先生？
11. A deposit of $20 is required to secure your booking. 为了确保您的预定，请先交20美元的押金。
How to place tablewares
Useful Expressions of Reservation
1. How many of you be expected in your party? 请问你们一行几个人？
2. I'm afraid we are fully booked for night. 对不起，今晚都已经订满了。
3. Please come on time; otherwise I can't guarantee your table will be available. 请您准时来，否则我不能保证会有空位。
4. I'm afraid we don't have anything for two at that moment. 那时恐怕没有两个人坐的空桌子。
5. I prefer the table by the window/ at a quiet
corner. 我想要一张靠窗的/在安静角落的桌子。 6. Would you like to make a reservation at
A: Certainty, sir. At what time should we expect you?
B: At about 7:00 tonight. A: Let me check if we have vacancy. I'm
sorry, sir. I'm afraid all the tables are reserved untill 7. Will 7:30 be OK for you? B: OK. Then I'll come at 7:30. A: Would you like a table in the main restaurant or in a private room, sir?
another time.? 您能否换个时间呢？ 7. Your reservation is confirmed for tonight. 您今晚的预定已经确认。 8. We hope we will have another opportunity to
serve you. 我们希望下次能为您效劳。
酒店英语
常用词汇和惯用表达语
Restaurant 餐厅
• Chinese restaurant • Western restaurant • fast-food restaurant • snack bar • quick lunch counter • cafeteria
中餐厅 西餐厅 快餐店 快餐部