2011年6月19日

Part I Listening Comprehension (15 minutes)1. A) Very nice. B). Too early. C). Wh y not? D). How lucky!2. A). Don't mention it. B). It's lovely. C). Not at all. D). All right.3. A). Yes, speaking. B). You're welcome. C). I'm sure D). I like it verymuch.4. A). Here you are. B). Yes, it is. C).Not bad . D). Go ahead.5. A). Nothing serious. B). Here it is. C). Never mind. D). A good idea.Section B6. A). Is the hospital. B). In the office. C). In the bank. D). In the book store.7. A). His report. B). His paper. C). His plan. D). His interview.8. A). Customer service B). Product advertising. C). New products D). A sales plan.9. A). Go on with the work. B). Tr y something new.C). Go out for a walk. D). Have a cup of coffee.10. A). A business card. B). An advertisement.C). A price list. D). An introduction sheet.Section C .Hello, everybody! On behalf of the hotel, I'd like to express our warmest welcome to you. We do hope all our __11__ will feel happy and comfortable here. We would be pleased to provide ___12___services to meet your needs. Here you can find many conv enient facilities for you to use, such as a __13__, a health club and an indoor swimming pool. We also have three restaurants __14__ Chinese and Western foods, two bars and a large shopping center. An y suggestions for __15__ our service arewelcome. Thank you for your attention.Part II Vocabulary & Structures (15 minutes)Section A16. To _____ the truth, I really don't know an ything about yesterday's meeting.A. doB. tellC. pullD. take17. Your sales materials will depend _____ the customers with who you deal.A. withB. onC. inD. for18. We support the view that poor management will _____ business failure.A. break upB. take inC. lead toD. put off19. In recent years, there have been over 110 foreign companies _____ businesses in this city.A. doingB. doC. to doD. done20. It is easy to get the software we need _____ the market is small.A. as ifB. so thatC. althoughD. until21. By the end of this year, they _______ a new p rogram in Europe.A. had startedB. startC. am startingD. will have started3 / 1122. Language learning is a slow process, which _____ a lot of effort, time and patience.A. requiresB. leavesC. paysD. suffers23. More than 100 people died _______ the earthquake in that area.A. in the case o fB. as a result ofC. in addition toD. on the basis of24. Mike has already put forward his su ggestion _______ a production plan should be accomplishednex t week.A. whomB. wh atC. whichD. that25. I am writing to apply for the ______ of Sales Manager advertised in last Friday's China Daily.A. businessB. tradeC. positionD. operationSection B26. (general) __________ speaking, table manners vary from culture to culture.27. The wall paper pattern (design) ________ by a famous Chinese artist several years ago.28. The pro gram aims to let all the employees (understand) _________ the culture of the company.29. The organization will start a (move) ______ to protect the environment next month.30. They have alread y discussed the report (give) _ _____ b y the department manager.31. We will set up a factory in that country, which is rich in (nature) ________ resources.32. Peter actually does a good job in keeping with the store clean, which is not as (simple) as it seems tobe.33. I really enjoy (work) _______ together with you, and thank you for your cooperation.34. My first (impress) _____ of England was that it was a grey and rainy place.35. With the joint efforts of all the members, the tam (perform) _________ ver y well last year.Part III Reading Comprehension (40 minutes)Task 1When you speak on the telephone, you cannot use your facial expression, eye contact and gestures tohelp communicate your message. Your voice must do the job.A good voice is pleased to listen to because it communicates a positive message. Keep in mind thefollowing qualities of a good voice.Speak in a voice neither too loud nor too soft. Speak louder when giving important information.Speak slowly enough so that the listener has a chance to understand your message without your h avingto repeat it. Keep in mind that as you speak the other person may be taking notes.Pronunciation is the correct way to say a word. To avoid mispronouncin g words, you may wish to checkthe pronunciation of unfamiliar words in the dictionar y before you use them.People with an accent unlike yours may not understand your pronunciation of some words. You alsomay not understand the pronunciation of some of their words. In these cases, careful pronunciation isver y important for effective communication. You may need to repeat or spell words that are unusual oreasy to be misunderstood.36. When speaking on the phone, the essential factor for successful communication is your _______.A. voiceB. gestureC. eye contactD. facial expression37. To give important information, a person on the phone should _________.A. keep a pleasant mannerB. use familiar wordsC. lower the voiceD. speak louder38. The speaker is advised to speak slowly in order to help the listener _______A. remember some word sB. rep eat the inf ormationC. check the messageD. take some no tes39. To avoid mispronouncing unfamiliar words, you are advised to ________.A. check them in a dictionaryB. pronounce them loudlyC. use other words insteadD. ask others for help40. Speakers sometimes need to spell some words to help listeners to understand _______.A. long sentencesB. unusual wordsC. difficult questionsD. important expressionsTask 2The first aid you learn from a course is not quite like reality. Most of us feel afr aid when dealing with "the real thing". By communicating these feelings, we are better able to use the first aid to cope with the unexpected.Doing your partFirst aid is not an exact science, and is then open to human error. No matter how hard you try, the casualty may not respect as hoped. More accidents might lead to death, even with the best medical care.Giving care with confidenceThe casualty needs to feel protected and in safe hands. You can seek an air of confidence and safety by: being in control, both of yourself and the problem, acting calmly and reasonably, being gentle,but firm, with your hands, and speaking to the casualty kindly, but hopefully. Building up trust Talk to the casualty throughout your examination and treatment. Ex plain what you are going to do, Try to answer qu estions honestly to reduce fears as best as you can. If you do not know the answer, say no.36. When we deal with the real cases of First Aid, we often feel ______.A. safeB. afraidC. excitedD. confident37. "First aid is ... open to human error" in the second paragraph means ______.A. there are fewer failures in First AidB. medical care in First Aid is essentialC. human mistakes are p ossible in First AidD. First Aid is widely applied in accidents.38. An air of confidence and safety is important in giving first aid because thecasualty n eeds to feel tobe ________.A. in controlB. comfortableC. in safe handsD. gentle but firm39. Which of the following can be a way to build up the casualty's trust?A. To answer their questions honestlyB. To use as much medicine as possibleC. To avoid sayin g no to their questionsD. To provide them with the best treatment40. The best title for the passable could be _______A. Importance of giving First AidB. Advice on Giving First AidC. Future of First AidD. Types of First AidTask3Car RentalFaster Reservations and Rental FeesSimply provide your Hertz Club numbers to speed up the reservation process. And at over 50 locations in the U.S. and Canada, go to Hertz Club Express counters for faster service.Reduced Rates and Special Offers Members may receive a special rate on rentals in the U.S., Canada and Europe, and receive a special rate on child seat rentals.Reserve Specific Brand and Rentals.Reserve Specific Brand and ModelAt 24 major U.S. airport locations, you can choose the brand and model for your weekly and weekend rentals. Only Hertz Club lets you reserve a specific brand and model, like the Ford Mastung. So the car you want is the one you get. Just book your reservation on , or b y calling 1-800-654-3131.Task 4A --------courses takenB --------current addressC --------date of birthD --------educational backgroundE --------email addressF --------health conditionsG --------hobbies and interestsH --------ID card No.I --------on-job trainingJ --------job objectiveK --------permanent addressL --------marital statusM --------part-time jobsN --------position applied forO --------rewardsP --------scholarshipsQ --------work experience7 / 11Task 5Requirements for All Employees1. Within ten minutes of arrival, be in uniform and at your workstation. Breaks should not be longer than the time allowed, and restroom and smoke breaks need to be part of the break periods, not in addition to them.2. Work dress should be clean and professional each working day.3. All employees are responsible for cleaning an y workstation.4. Work tasks are given daily, and may be ch anged during service as needed. Employees are expected to be flexible when receiving the tasks given.5. When tasks are completed, the employees are expected to clean those areas around their workstation. Wiping all tables and counters off, cleaning the floor and under the tables, as well as wiping off the cooler door are also things that should be done when time allows.51. What should the employees do within 10 minutes after they arrive?Be in _________ and at their workplaces.52. What are the rules about the restroom and smoke breaksThey are regarded as part of _________________________.53. What is the requirement about the employees' work dress?Their work dress should be ___________________.54. What are emplo yees expected to do when they receive work tasks?They are expected to be ___________________.55. What should the employees do when they complete their tasks?They are required to ____________ around th eir workstation.Part IV Translation - English into Chinese (25 minutes)61. We are thinking about how to ensure that our employees can work under the best possible conditions.A. 我们一直在想，如何让我们的员工总是在最好的工作条件下进行工作。