新视野商务英语unit7 products

合集下载

实用商务英语综合教程Unit 7 Products

II. Teaching focus:
To learn the process of developing a new product
III. Teaching difficulty
To listen for gist and specific information VI. Teaching aids: a disc player and the disc V. Teaching length: 90 minutes
Step5. Play the disc for the class to listen again and fill in the gaps in Task1. (5 minutes) Step6. Retelling. Ask the class to work in pairs and retell the key points to each other and invite 2 pairs to present to the class. (10 minutes) Step7. Speaking. Ask the class to work in pairs and role-play a conversation based on the information given in Task5. (15 minutes)
IV. Teaching procedure:
Step1. Greet the class and announce the tasks for the periods. Step2. Lead-in Questions (3minutes) 1. What are the most important products in your life? What contributions do they make to you? 2. What are the most important factors in product management?

新视野商务英语视听说下听力原文（Unit7）

新视野商务英语视听说下册第7单元听力原文Listening Practice Task 2-1 (B for Buyer; S for Seller)S: Can I help you, sir?B:I’d like some information about your microwave ovens.S: OK. What would you like to know?B: What’s your most popular model?S: Well, our most popular model is the B414. Here, this one. As you can see, it looks good and the price is low.B: What’s the target market?S: It’s for people with small kitchens.B: I see. How many colours?S: It comes in 3 colours– white, black and grey. The white one is the best seller. B: Does it have any special features?S: Yes, its user-friendly design. You can try it to see. It’s easy to operate.B: Hmm, how about the warranty?S: 12 months.B: And how much is it?S: The trade price is 48 US dollars.B: That’s not bad. One more question: what about delivery?S: We can deliver within 5 days.B: OK. Thank you. I’ll get back to you. Task 2-2 (S for Seller; C for Caller)S: Hello. Jason Office Products. What can I do for you? C: I’m calling about office furniture and equipment.S: Could you tell me what you need? C: Well, I think we need 2 filing cabinets with locks that are suitable for files with large pages. Is that type of cabinet available?S: Yes. We have 3 kinds of those cabinets available right now, two with three drawers and one with 4 drawers. C: I prefer the one with four drawers. It will hold more files , right?S: Yes, but it takes up more room. It’s 54-and-a-half inches high and 16 inches wide. C: That’s fine. Hmm…I need to know how deep each dr awer is.S: 39 inches. C: What’s the unit price?S: It has been selling for a 20% discount since yesterday. It’s only $748 now. C: It’s still expensive.S: Yes, it’s not cheap, but I’m sure it’s the best cabinet you’ll find in town. It’s all steel and the guarantee period is 18 months! C: Have you got any wooden computer desks?S: Yes, we have some very stylish multipurpose wooden desks. C: How big are they? S: They come in different sizes. C: You see, our office is not large. The desk can’t be wider than 50 inches.S: In that case, I would recommend the SAFCO desk. It’s 48 inches wide, 27 inches deep and about 30 inches high. C: That will fit perfectly! How much is it?S: The list price is $289, but you can have it now for $199. It’s on sale. C: That’s not bad! I’ll probably take it.S: Would you like to place an order now? C: Oh no, not yet. I need to look at it before I buy it.S: I think you’re right. C: Oh, I forgot one more thing: the printer! You sell printers, don’t you?S: Yes, we have a big collection of printers here. Which brand and model would you like? C: I’m not sure. I think we want something inexpensive but good quality.S: I suggest you buy the EPSON inkjet colour printer. It’s the best choice if you have a limited budget since it only costs about $112. C: How big is it?S: It’s quite small in size, about 8 inches long, 6 inches wide and 4 inches high.S: Well, that sounds like what I want. I’ ll drop in this afternoon. Thank you.C: My pleasure.3. Language Focus A Task 1Do you have friends or family members you would like to see more often? When you phone colleagues, would you like to see their faces? The ViaTV Desktop videophone means that you can! As you can see, it’s small, elegant and ideal for the office or home, even fo r business trips. It’s very easy to set up: all you need is a touch-tone phone. You don’t need a computer or any special software. It’s also very easy to use, as easy as making a normal telephone call. The ViaTV Desktop videophone has many features. Fist, it has full-colour motion video which means you can see the other person’s gestures and changes of expression. The picture quality is excellent. Second, it has an adjustable picture setting that enables you to change the mode to get an ideal image even for viewing designs or documents. Third, its audio quality is exactly the same as the normal telephone call. In addition, the ViaTV Desktop videophone has a preview mode so that you can check what you look like before the other person sees you! And finally, the privacy mode is an important feature. You can use it to block the image but keep the voice connection. Now, of course, just as any means of communication, it’s worthwhile to have a set. We have a special offer on at the moment, so now is the time to buy the ViaTV Desktop videophone. Put yourself in the picture! 4. Video 1 (B for Buyer; S for Seller)S: Good morning.B: Good morning. Having you got the Canon iR2270 photocopier?S: Yes, madam. It’s right here.B: Great! How much is it?S: Let me see… iR2270, hmm, $2450.B: Woo, it’s not cheap!S: Yes, the price is a bit high, but it makes the best copies in the shortest time. It has been the best seller for 3 months.B: I know it’s good. We have one in our office. But I’m afraid my boss won’t like t he price. Can you give discounts for bulk? We want to buy 4 of them.S: In that case, we can cut the price to $2330.B: $2330… That’s about a 5% discount. Right?S: Yes, that’s the lowest price we can offer.B: OK. How long is the warranty? One year?S: Three years from the date of purchase.B: Good. How about its after-sales service? You know, photocopiers have jamming problems all the time. It’s a real nuisance!S: I can assure you that you won’t have much problems with this model. Besides, we offer free on-site service for the length of the warranty. And then $150 a year after that.If there’s something wrong with the machine, just contact us. We’ll send a technician over as soon as possible.B: Good. And what about the guarantees?S: Well, there’s a 7-day money-back guarantee if you’re not satisfied with the machine. Or if you have any problems, just bring it in and you can have a refund. B: Fine. Oh, one more thing. How soon can you deliver them to our office?S: Well, I’m afraid there’s a slig ht delay on orders at the moment. We could send them to you at the end of the month.B: You mean we have to wait for 3 weeks!S: I’m afraid so.B: That will be too late! We need them next week.S: Er, how about this one, iR2010? We have plenty of this in stock. If you place the order now, you can have them by tomorrow at noon.B: I don’t know. How does it compare with iR2270?S: They are a similar size and have similar functions. The only difference is iR2270 can print 22 copies a minute, while iR2010 prints 2 copies less.B: That doesn’t matter. How much is this one?S: $2200 each, if you buy 4.B: $2200. That’s…S: That’s $130 less than the iR2270.B: Sounds not bad. I think we could have these.S: Do you want to place the order now?B: Yes. But can you first show me how it works?S: Sure. You see these buttons here? 5. Language Focus B Task 1 From Honda Motor Company comes a new small, lightweight humanoid robot named ASIMO that is able to walk in a similar manner to a human being’s.。

新视野第二册视听说Unit 7

Section Five Making an Oral Presentation
Unit 7
Section One Lead-in
Activity 1: Instructor’s Opening Words
Directions: Listen to the instructor’s opening words carefully and try to get the message. Before that, getting to know the following useful language might be helpful.
fortunate /5fC:tFEnEt/ a.
exclusively /Ik5sklu:sIvlI/ ad.
幸运的
仅仅
utilize /5jJtIlaIz/ vt.
利用
Unit 7
invigorating /In5vIgEreItIN/ a. inspirational /7InspE5reIFEnEl/ a. primary /5praImErI/ a.
Unit Seven This Could Be Your Lucky Day.
Unit 7
Objectives
This unit is intended to help students to: 1. expose themselves to a facet of corporate culture: networking; 2. understand and use the language for such notions as beginning a new project or activity, when someone is preparing for an important event, concerning the deceptively difficult, regarding something less than what was desired, concerning the impossible,

新视野商务英语视听说第四版下册u7

新视野商务英语视听说第四版下册u7第一部分：主题概述1.1 介绍在新视野商务英语学习系列中，第四版下册的第七单元是关于文化多样性的。

这个主题在今天的全球化社会中变得越来越重要，因此学习这一主题将有助于我们更好地了解不同文化之间的差异和共同点。

1.2 主题重要性和意义文化多样性不仅是我们个人成长和发展的重要组成部分，也是商务交流中需要考虑的重要因素。

通过学习这一主题，我们可以更好地了解他人的文化，增进彼此之间的理解和尊重，从而更有效地进行商务沟通和跨文化合作。

第二部分：深度探讨2.1 文化多样性的定义和范围文化多样性指的是来自不同地区、国家或民族的人们之间的文化差异。

这包括语言、宗教、价值观念、习俗、传统等方面的差异。

在商务环境中，文化多样性也体现在商务礼仪、谈判风格、决策方式等方面。

2.2 文化多样性对商务交流的影响不同文化背景的人们在进行商务交流时，往往会受到自己文化的影响。

这可能导致在沟通方式、谈判技巧、合作模式等方面出现误解和冲突。

因此了解文化多样性对商务交流的影响至关重要，可以帮助我们更好地应对跨文化交流中可能遇到的问题。

2.3 跨文化合作的挑战与机遇跨文化合作往往伴随着挑战，但同时也带来了机遇。

挑战主要来自于文化差异带来的沟通障碍、信任缺失以及合作协调的困难。

然而，跨文化合作也为我们提供了更广阔的发展空间和更丰富的思维碰撞，可以促进创新和知识的交流。

第三部分：个人观点和理解在我看来，文化多样性是我们今天这个多元化世界所必须面对和适应的。

作为一名商务人士，我们应该尊重并学会理解不同文化背景的人们，建立跨文化的合作关系。

这需要我们具备一定的跨文化交流技巧和跨文化管理能力，以更好地应对国际商务环境中的挑战和机遇。

第四部分：总结与回顾通过对新视野商务英语视听说第四版下册u7主题的深度探讨，我们更全面地了解了文化多样性对商务交流的影响，以及跨文化合作所面临的挑战与机遇。

在个人观点和理解方面，我们也意识到了尊重文化多样性的重要性。

海大商务英语Unit-7-Product-Presentations

• Introduction---Introduce yourself and the main points to be covered by the product presentation. This is where you want to attract your audience and tell them what is in it for them.
--describe a product; --compare the features of products’ --ask for information about a product; --make a brief product presentation.
Creating a Product Presentation
• camper 露营车
police car 警车
• wrecker 清障车，打捞船
Unit 7 Product Presentations
• A product presentation is an important part of selling a product to prospective customers. An effective presentation is vital to giving a good first impression of your company and your product.
What are the points to consider when creating a product presentation? Before you start building presentation, be sure you know the following information: • Objective---What’s the purpose of your presentation?

新视野视听说第3册答案Unit7

Unit 72. Basic listening practice1-5 BCABC3. Listening inTask 1(1) reception(2) new connections(3) distributed(4) green hand(5) business cards(6) talk business(7) card(8) follow up(9) more ground(10) piece of cakeTask 21-5 CBBADTask 3(1) technology-oriented(2) higher(3) returns(4) options(5) Venture capital(6) cash(7) founders(8) business ideas(9) potential(10) intellectual property protection(11) 100 percent(12) creators(13) stock(14) $16.5 million(15) failure rate4. Speaking outModel 1(1) you already know this company inside out(2) You have just barely enough funds to cover your day-to-day operational expenses(3) my best bet is to secure a small business loan(4) They help underwrite loans for small business(5) I can still qualify for a loan(6) cover our overheadModel 2(1) I ’v e been searching for a loan(2) the company has been experiencing serious financial difficulties(3) we’v e been opeating in the red(4) the best couse of action is to file for bankruptcy(5) we’l l have to face even stiffer competition(6) they are interested in acquiring our companyModel 3(1) we’v e been looking for a merger partner(2) Are you sure your operation has much to bring to the table(3) Definitely(4) we’v e already received a few attractive bids(5) keep our shareholders’i nterests in mind(6) It ’s reasonable to keep your employees’w elfare in mind5. Let’s talk(1) rapid growth(2) shock(3) large(4) shot up(5) hard(6) opportunities(7) different(8) stable(9) money(10) own6. Further listening and speakingTask 11-5 DCCACTask 21-5 FTFFTTask 31-5 CBDCAViewing and speaking1), 2), 4), 6), 7), 8)。

新视野商务英语视听说 (下册-)答案【完整版】

新视野商务英语视听说下Unit 1 A Factory TourPartⅠ: warm-up(1)eat (2)tour (3)taste (4)enjoy (5)make (6)closed (7)shopPartⅡ: listening practiceTask1(1)f (2)e (3)g (4)j (5)c (6)h (7)b (8)a (9)d (10) iTask21.(1)aerospace (2)manufacturer (3)services (4)showcase (5)production(6) various (7) producer (8) advanced (9) globe (10) leader2.(1)～(5) F F F T FPartⅢ1. (1) c (2) b (3) c (4) a (5) a2. (1)6000units (2) only 1%(3) First, they will confirm the quality of each part according to the regulations at every point in the process. Also, they have computer-controlled equipment to test the quality of the semi-finished product and of the final product. Lastly, they send some products to the public quality-control centre for checking.PartⅣ1(1)200 markets across six continents (2) about 300000 (3)108 (4)8 (5)932(1)20～30 (2)13 (3)15 (4)30～45PartⅤ1. (1) c (2) b (3) c (4) c (5) b2. Thomas and Richard had a factory tour. Thomas was very impressed by the speed of the assembly line of the factory. Richard said that the high-speed assembly line was designed and made by their engineers and technicians. Then Thomas wondered how much the factory spent on new product development every year and how soon the order would be delivered. Richard told him that 8% to 10% of the gross sales was spent on new product development. He also said that delivery of new products depended on the size of the order and the items. Finally, Thomas asked Richard to give him some brochures on the products because he wanted his manager to know about them. Richard also said that Thomas’s manager would be welcome to visit the factory. PartⅥ1.The correct order is: d-g-e-a-c-h-b-f2.(1)history (2)first (3)consumed (4)manufacturing (5)secrets Unit 2 Trade FairsPart Ⅰ(1)China Import & Export Fair (Canton Fair), China Hi-Tech Fair, Beijing International Automotive Exhibition, etc.(2)kitchenware & tableware, general ceramics, home decorations, glassware, foodstuffs, native product, medicines & health products, sporting, travel & recreation products, office supplies, shoes, cases & bags, furniture, etc. (3) See a variety of goods, compare goods of different brands. Collect useful information such as catalogues, price list, etc; visit potential business partners; place orders.Part ⅡTask1(1) F (2) F (3) T (4) F (5) F (6) TTask2(1)domestic (2)suppliers (3)Customer (4)value (5)services(6)ideas (7)compare (8)specialized (9)innovative(10)up-to-date2. (1) new (2) reputation (3) world (4) range (5) latestPart Ⅲ1. (1) rentable (2) entertainment (3) transport (4) halls(5) exhibition (6) arena (7) facilities (8) conjunction2. (1) c (2) b (3) c (4) c (5) a (6) bPart ⅣJohn: (3) (2)Mr. Robbins: (1) (4) (5)2. (1) c (2) b (3) c (4) aPart Ⅴ(1) Canton Fair 2) biannually (3) renown (4) variety (5) turnover(6) exhibitors (7) opportunities (8) quality (9) promotion (10) volumePart ⅥQuestion 1: Miss Stewart, why did you want to exhibit in North America? Question 2: How did you choose the right one?Question 3: What did you do to prepare before attending the trade fair? Question 4: How were you able to exploit your business opportunities and generate new business?Question 5: What did you do after the trade fair?2. (1) a (2) c (3) b (4) a (5) bUnit 3 Marking EnquiriesPart Ⅰ(1)Ask for morn information concerning the product in the advertisement inyesterday’s New York Times.(2)Jackson Brothers(3)If I am the receiver, I will send the latest catalogue to the writer and answerall the questions that interest him.Part ⅡTask1 (1) C (2) B (3) ATASK21. (1) General (2) articles (3) Specific (4) content (5) specifications2. (1) steel screws in all sizes(2) CIF(3) Because the supplier is able to supply larger quantities at more attractiveprices(4) The supplier’s offer.Part Ⅲ1. (1) b (2) c (3) b (4) c2. (1) Export (2) Merchandise (3) flight (4) Production(5) 10 o’clock (6) sample (7) evaluated(8) purchasesPart Ⅳ1.(1) speedboats (2) price quote (3) around the corner (4) pay2.(1) US$6500 (2) 10% (3) shipment (4) US$7850Part Ⅴ1. (1) F (2) T (3) F (4)T2. If I were a farmer, the price would concern me most. The reason being that, first, form products do not generally sell at a high price so we have to keep production costs down. Secondly, taxes are fairly high at present and we have less support from the government, so our incomes are decreasing. That’s why I think the price is my greatest concern. On the other hand, if we can improve quality by buying better seeds and improving our handing methods, we can sell at a premium. That could increase our income.Part Ⅵ1.(1) c (2) a (3) c (4) b (5) c2.Agents need to be paid for their work. Sometimes they are paid a percentage ofthe order but that hardly induces them to negotiate low prices. Therefore, agentsare usually paid commission. This may be paid by the seller or by both seller and buyer.Unit 4 Negotiating PricesPart Ⅰ(1)listen (2) speak (3) interrupt (4) ask questions (5) penny(6) pound (7) assertive (8) aggressive (9) more (10) lessPart ⅡTask1(1)discount for bulk (2) minimum quantity (3) early-settlement discount(4)commission (5) contract, unit priceTask21.(1) T (2) F (3) T (4)F (5) F2.(1) FOB (2)agents (3)extra (4)Korean (5)exceptionsPart Ⅲ1.(1) b (2) a (3) c (4) a (5) c2.A: We are very interested in your X358 MP4 and are thinking of making a trialorder of 10000 pieces. What price can you offer us?B: As this is our first business, we can provide you with some preferential terms.How about $40 per piece?A: Oh, I’m afraid that’s way beyond our expectations. It’s even higher than what the other factories give us.B: Yes, we know there are lower price around but would you please look at the quality? Ours are much better than our competitors’. In addition, the demand for this item from our company is very high. We’re actually temporarily out of stock right now. Currently, demand is way ahead of supply in the market.A: We know about that. But don’t you think you should make some concessions to make your price competitive? Can we make it $35 if we place large orders?B: Well, that’s a tough deal. However, since we’re going into a long-termrelationship, maybe we can try to reach that bottom line for you.Part Ⅳ1.(1) b (2) c (3) c (4) b (5) a2.(1) Welsh (2) 60 days (3) 13.5 (4) 1000 (5) 22.5 (6) 3 (7) 1000 (8) 500Part Ⅴ1.(1) 4%, annual (2) expenses (3) publicity, personnel (4) 40% (5) next year2.Sample dialogue:A: Mr. Brown, I’m anxious to know about your offer.B: Well, we’re been holding it for you. Here it is. Five hundred cases of black tea, at 30 pounds per kilogram, CIF London. Shipment will be in June.A: That’s a steep price! It’ll be difficult for us to make any sales.B: I’m surprised to hear you say that. You know the price of black tea has gone up since last year. Our compares favorably with what you might get elsewhere.A: I’m afraid I can’t agree with you there. India has just come back into the market with a lower price.B: Ah, but everybody in the tea trade knows that America’s black tea is top quality. Considering the quality, I’d say the price is very reasonable.A: No doubt your tea is of high quality, but still, there’s keen competition in the market these days. I understand many countries are lowering their prices.B: OK. Then we’ll make it 28 pounds for this order. Is that ok?A: That’s a very small concession. Still, we want to do business with you because we think your packaging is excellent. We’ll go with this price this time but hope for a better deal for any further orders.B: Good, we can talk about further reductions later when we see how business is developing between us.Part Ⅵ1.(1) F (2) T (3) F (4) F (5) F (6) T (7) F2.(1) the quality of our product is much better than that of other suppliers(2) We can talk about that later.(3) if you can give me best price for this first order, we can start along-term relationship.(4) That really leaves us with nothing.(5) I’ll make that concession.Unit5 Placing an OrderPart Ⅰ(1) negotiate (2) accept and confirm an order (3) sign the contract(4) confirm the order (5) confirm further ordersPart Ⅱ(1) is a request to supply a specified quantity of goods(2) an enquiry with subsequent quotations(3) printed order forms(4) description, quantities, mode of packaging(5) agreed upon in previous negotiations(6) are legally bound to fulfill their agreement(7) at the agreed time(8) accept the goods supplied and then pay for themTask21. (1) F (2) F (3) F (4) T2. (1) b (2) c (3) a (4) bPart Ⅲ1. (1) Belster XP is the best copier for general use. With a combination of large capacity, small size and efficiency, it can be configured to suit almost all situations. Furthermore, it has an automatic document feeder.(2) The buyer can download the order form from the seller’s website, and fill in the name, address, telephone number as well as the item number of the desired photocopier. Then send the form to the address provided.(3) To make a payment, the buyer can write a payable cheque to the seller. Enclose it with the mail order form and send it to the address provided.2.A: Hello, I see from the Internet that you are a trading company who deals with sweaters and skirts in Guangdong Province. Is that right?B: Yes, that’s right. What can we do for you?A: We’re a Nigerian company, and we’re looking to order some clothes.B: Good, we provide a variety of clothes. So what kind of clothes are you interested in?A: Sweaters and skirts. But would you please first tell me your minimum order? B: Our minimum order is set at 5000 pieces.A: OK, that’s fine. I’ve selected two items from your online catalogue: items 6 and 18. But I would like to make some changes. Will you be able to accommodate me? B: Depending on what type of changes you want, it should n’t be a problem.A: For item 6, the sweater, I want the sweater to come in two additional sizes. Would you please add XXL and XXXL?B: OK. How about item 18?A: The size is ok with item 18. But we want to order both light and dark colours. Part Ⅳ(1) have a problem with (2) protects (3) cost (4) decorative (5) European tastes (6) long-distance (7) sales (8) increase (9) retailers (10) logoPart Ⅴ1. (1) acd (2) d (3) c (4) c2. A: Hello, I’d like the order 1000 DSC-T5 Digital Cameras form your company. But it’s important that we have them before July 31. Can you make it?B: I’m afraid that we can’t make it in such a short period of time. That’s only a month away. Would you consider any other models?A: What do you suggest?B: The DSC-T7. Actually, it’s an updated version of the T5. It has more functions.A: Would you please tell me the difference?B: The DSC-T7 has a 32 MB2 of Internal Flash Memory. Otherwise it’s the same asthe DSC-T5.A: That sounds good. What about their prices?B: The DSC-T5 is $349.95 while the T7 is $449.95.A: I see. Would you be able to provide me with 500 of each?Part Ⅵ(1) Bran Gifts (2) ZWS10A (3) 1000 (4) US$18 (5) XG7 (6) foil in a brown box (7) September 10, 2005 (8) Toronto (9) 110% of the invoice value against All Risks(10) confirmed irrevocable (11) 15th (12) Quality & QuantityUnit 6: Terms of PaymentPartⅠA Japanese YenB United Stated DollarC Pound SterlingD European DollarE Korean WonF Canadian DollarPart ⅡThe correct order is: c-a-b-e-dTask21. (1) b (2) a (3) b (4) c2. (1) collection (2) Documents against Payment (3) Documents against Acceptance(4) expenses (5) procedures (6) actual payment (7) collecting (8) non-paymentPart Ⅲ1. (1) b (2) c (3) a (4) c (5) c2. A: since we have reached an agreement on the price, quality, quantity and packagingof the product, now let’s get down to talk about payment, ok?B: Good idea, what terms of payment would you prefer?A: Actually, on L/C payment is our general practice.A: The exchange rate is currently rather unstable and an L/C provide a guarantee of prompt payment from the bank.A: It’s also the generally accepted international practice.B: That’s right. L/C are very common in foreign trade.B: But this time we suggest D/P payment for the following reasons:B: firstly, a D/P payment can reduce the cost and in turn allow a larger profit margin for both of us. Secondly, the order is quite large and our exchange quote is insufficient at present. Finally, we have a good credit rating in several banks. You can trust us!A: That sounds good. But we still prefer an L/C since it’s our general practice. A: Do you think you could apply for one?Part Ⅳ1. The correct order is: a-i-e-g-b-f-c-j-d-h2. (1) lump sum payment (2) payment by installment (3) cash on delivery(4) advance payment (5) 25%, final acceptance (6) one monthPart Ⅴ1.(1) Ask what provision has been made for signing salary cheques and playing utility bills. Put pressure on the person dealing with you by stressing how important your account is.(2) Ask how often these problems occur and how long faults generally last.(3) Ask for cheque and postage details(4) Ask for the name and address of their debtor and the expected date of payment(5) Ask whether this is the only reason for late payment and offer to fax a copy immediately2.A: Hello, Becker here.B: Good morning, Mr. Becker. This is Mary Wang.B: I’m sorry to ring you like this.A: That’s all right.B: Did you get the invoice as well?A: Yes, yesB: But the payment of the invoice sent to you has not yet been made.A: Yes, money is very tight at the moment, you see.B: Yes, I think I know what you mean. We have a similar problem.B: While, in the case of unsettled debts it is our company policy to take legal action. B: We would naturally prefer not to have to go so far.A: So what do you suggest we do about the money we owe you?B: Well, please try and send the cheque before the end of the month.B: That’s one more week.A: Thank you, we will do our best.B: We hope to keep you as a regular customer despite any troubles you may have. A: Thank you very much for being so understanding. Goodbye.B: Bye.Part Ⅵ(1)SB-87654 (2) fifty thousand US dollars(US$ 50000.00) (3) No.DEF-101 datedJanuary 10,2006 (4) five (5) two (6) freight prepaid (7) pneumatic tools(8) drive (9) hose and quick couplings (10) allowed (11) No.IP/79370 (12)beneficiary’s (13) 15 days (14) SB-87654 (15)draftsUnit 7 DeliveryPart Ⅰ1.□time of establishment of the L/C□availability of shipping space□supply of raw materials□amount of orders to fulfill at the producer’s side2.(1)The procedures involved in the delivery of goods: negotiating the stipulations about delivery, ensuring the production of goods, transporting the goods to the port of shipment, checking insurance and other factors in shipping, delivering the goods at the port of destination, etc.(2)The seller’s concerns: production and transportation time of goods meets the requirements, shipment of goods is carried out as scheduled, etc.The buyer’s concerns: progress of the production and shipment, inspection of the quantity, quality and other aspects of delivery, etc.Part ⅡTask1(1)one month after we signed the contract(2)the shipping agent, get the necessary shipping apace(3)Our supplier, the supplier is short on materialsTask21.(1) Good quality (2) on time (3) marketing channels (4) reach the end users (5)their stocks2.(1) at the beginning of November (2) before end of September for the Christmasrush (3) manufacturers are working in full capacity because they have a lot of orders. (4) give his order top priority (5) the middle of OctoberPart ⅢConversation 1: 3 months after the contract is signed, NoConversation 2: July, mid-June, no shipping spaceConversation 3: by the end of September, YesPart Ⅳ1. Mr. Aubery insists on the delivery date should be no later than September 20th because they have a very strict timetable.Mr. Hall says that because of the damage from a disastrous hurricane last month, they can only make delivery in the last week in September. Finally, they compromise on this and make September 25th the last possible shipment date.2. (1) workshop (2) halted (3) orders (4) capacity (5) installed (6) September (7) September 25th(8) complete (9) transport (10) possiblePart Ⅴ1. (1) c (2) c (3) a (4) b2. The appropriate attitude should be polite and understanding, and try to explain the reasons for the delay. Apologise to your partner and try to make immediate compensation.Part Ⅵ1. The reason: The wrong delivery was caused by a slip-up by the shipping Department. The solution: Ms. Lester suggested that they would try to find another buyer for the goods on the condition that Mr. Backer’s company would reduce the price by 25% for the lot and ship a consignment of AI quality immediately.2. (1) T (2) F (3) F (4) T (5) FUnit 8 Complaints and ClaimsPart Ⅰ(1)damaged (2) claim (3) payment (4) documents (5) settlement (6) ownership(7)invoicePart ⅡTask1(1)defective items (2) insurance, shipping (3) pay compensation (4) provide areplacement, return the money (5) ask for compensationTask2(1)order (2) breakage (3) 30% (4) withholding payment (5) call me back(1)Mrs. McCall (2) ACC (3) the quality is not the same as the sample (4) send thewhole lot back (5) 0181-993 421 (6) 5:30Part Ⅲ1.Appropriate responses: 1-3-4Inappropriate responses: 2-52.(1) c (2) a (3) b (4) c (5) bPart Ⅳ(1) lodged a claim (2) 15 sets were badly damaged (3) rough handling by the shipping company (4) take the matter up with them (5) in good condition (6) careless handling at some stage prior to shipment (7) survey report (8) replace all 15 sets as soon as possible (9) settle your claim immediately (10) your cooperationPart Ⅴ1.(1)A: The quality is different from that of the approved samples(2)A: The pictures of products with the wrong colour(3)A: Send the replacement(4)A: Send the replacement immediately(5)A: No2.A: we’ve just received our order No.2-H35. We found that there were five pieces missing from the consignment.B: we’ve sorry to hear that. Did you check with the shipping company? Maybe it was due to inappropriate handling by the shipping company during transit.A: The carton was not damaged. But there were five pieces missing from inside the carton. So the shipping company said they had nothing to do with the shortage. It must have happened during the packaging process.B: Well, do you have any evidence?A: Yes, of course. We have a survey report issued by the Inspection Bureau in our country.B: In that case, please fax us the survey report and we’ll deal with your claim. A: OK, I’ll fax you the report immediately.Part Ⅵ1.(1) juice (2) HY08/33 (3) Hamburg (4) PICC2.(1) Fifteen cases were badly damaged. (2) The contract was on FOB basis.(3) Turn to the insurance company for compensation.Unit 9 MarketingPart Ⅰ Warm-upMarket research / consumer behaviour / distribution channel / product launch / sales figure / advertising campaign / promotional strategyPart Ⅱ Listening PracticeTask1The Marketing Manager: (1) marketing strategy (2) demand for the products (3) competitors (4) potential new markets (5) the company’s products (6) potential customersThe Promotions Manager: (1) promotion programmes (2) advertising campaigns (3) exhibitions (4) occasional special price reduction campaignsThe Public Relations Manager: (1) publicity programmes (2) the company (3) customers’ supportThe Sales Manager: (1) sales programmes (2) goals (3) training programmes (4) the sales figures (5) monitor the market share (6) maximize profitsTask2(1) demand (2) competition (3) Testing (4) samples (5) Divide (6) smaller (7) segment (8) Advertising (9) consider (10) budgetPart Ⅲ1.Checklist: a- c-d-f-g2.Graph 1 Product oo4Graph 2 Product 003Graph 3 Product 001Graph 4 Product 002Part Ⅳ1.Checklist: a-c-d-e-g2.(1) market share (2) There have been a number of new competitors (3) young fashionfollowers (4) 1.8 million (5) 1.8 million (6) 6% (7) radio and TV (8) the net(9) fashion magazinesPart Ⅴ1.(1) c (2) b (3) c (4) a2.Agent: Good morning, sir, I’m an insurance agent. May I ask you some questions? Man: Yes. Go ahead.Agent: Do you have any insurance protection for you and your family?Man: No, not really.Agent: How many people are there in your family?Man: Four. My wife, two children and me.Agent: Does your wife work?Man: No. She takes care of the children at home.Agent: Then you’re the only breadwinner in your family.Man: I guess so.Agent: Have you ever thought about what your family would do if anything happened to you? How would they servive?Man: Mm… I can only hope that won’t happen?Agent: Well, sir. Nothing in life is certain. Just in case, may I suggest you buy some insurance? By this way, you’ll be protected. I promise you that if the conditions of your policy are met, the insurance company will pay out.Man: That sounds reasonable. Can you explain the details?Agent: Sure.Part Ⅵ(1) No(2) How many staff members do you have?(3) Where do they eat at noon?(4) A limited selection dishes.(5) YesUnit 10 AdvertisingPart ⅠAmway: outdoor billboard, TV commercialEsprit: fashion magazinesIKEA: cataloguesNestle: TV commercials, magazinesMc Donald’s: sports sponsorship, outdoor billboards, TV commercialsSony Ericsson: outdoor billboards, magazinesStarbucks coffee: word of mouthVolkswagon: magazines, TV commercials, outdoor billboardsPart ⅡTask1(2)E (3) A (4) G (5) D (6) B (7) FTask21. (1) products (2) companies (3) image (4) hear (5) read (6) information (7) respond to (8) prospects (9) salespeople (10) customers2. (1) a (2) c (3) bPart Ⅲ1.Leaflets & flyers: local shops & fitness clubsShowrooms: Nokia, ToyotaSports sponsorship: Coca-cola, BenzRadio advertising: local restaurantsTV commercials: Amway, Mc Donald’sThe Internet: IBMMagazines: omega, DellOutdoor billboards: China Unicon, Petro China2.(1) expensive, budget (2) too expensive (3) highway, subway, train (4) young people Part Ⅳ1. sponsorship; posters; radio; TV commercials2. (1) c (2) b (3) a (4) c (5) aPart Ⅴ1. b-e2. (1) office furniture (2) brand awareness (3) business executives (4) self-employed professionals (5) successful people dream of (6) under half a million dollars (7) April 15Part Ⅵ1. Automobile, Marmalade, Furniture, Ice cream2. (1) c (2) a (3) d (4) b。

新视野综合3 -unit 7

W. T.
NHCE – BIII – Unit7-A
Structure Analysis
Bill Gates Main Idea
Introduction Illustration I Illustration II
What adds to Gates’ big success includes his personal traits: his personality — a blend of high-voltage brilliance, drive and competitiveness; his time management skills; his sense of saving money and time in traveling; his incredible “multitasking” ability; and his managing style. General—particular details: This part is typical of the device—from a general statement to particular details. (Refer to Paras. 2, 3, 4, 5, 6)
Bill Gates Main Idea
Main Idea
Introduction Illustration I Illustration II Conclusion
?
Writing Technique (W.T.) ?
Structure
NHCE – BIII – Unit7-A
Structure Analysis
nhcebiiiunit7alanguagepoints2toputin他在会议上提出一个建议即公司专门拨出一笔资金用于处理突发事件

新编第二版新视野大学英语第三册unit7第七单元sectionA课件

MENU
NHCE-BIII-Unit 7
Section A
Bill Gates
NHCE-BIII-Unit 7
III: Leading-in
To explore more about Bill Gates, let’s come to the text in Section A.
MENU
NHCE-BIII-Unit 7
NHCE-BIII-Unit 7
I: Objectives
•
•
Objectives
Students would: 1. be able to successfully finish listening, speaking, reading and writing tasks related to the theme of “describing a celebrity”, with the help of theme vocabulary. 2. improve the accuracy of their spoken and written output, thanks to theme words and expressions. 3. improve the fluency of their spoken output during the completion of the chains of tasks.
IV: Section A--Text
1. Structure of Text
Part
Part Ⅰ (Para. 1) Part Ⅱ (Paras. 2~6) Part Ⅲ (Paras. 7~11) Part Ⅳ (Para. 12)
Main Idea
Introduction: the richest businessman in the world, Bill Gates. Bill Gates’ personal traits resulting in his success Bill Gates’ personal development Conclusion: Gates’ future plan

新视野商务英语视听说下 U7

Script
Task 2
1. You will hear an importer talking about the importance of delivery dates. Fill in the blanks according to what you hear.
Good quality
Script
Woman: Let’s come to the matter of delivery. We’re planning to ship the goods at the beginning of November. Man: Oh, that’s too late. Can you make it before the end of September? We’d like them to be there in time for our Christmas market. Woman: Christmas is at the end of the year, isn’t it? Man: Yes, but in the United States the Christmas season begins about a month before December 25. Woman: Well, I’m afraid it’ll be difficult for us to bring the date of shipment forward. Our manufacturers do have a very tight schedule at the moment. Man: I hope you’ll try to get them to step up production. Woman: As new orders are pouring in, the factories are already working at full capacity. Man: Can you rearrange your schedule to give my order top priority? Woman: All right, I’ll see if there’s anything I can do. Mm… The best I can do is the middle of October. It can’t be advanced anymore than that. Man: Good. That’s much better. Woman: Then it’s settled. We’ll advance the shipment, but your L/C should reach us in the middle of September. Man: OK. You have my word on it.

新视野商务英语综合教程unit7

新视野商务英语综合教程 Unit 71. IntroductionIn this unit, we will delve into various aspects of business communication. Effective communication is a crucial skill for success in the business world. Whether it is negotiating with clients, presenting to stakeholders, or simply conversing with colleagues, the ability to communicate clearly and concisely is essential.2. The Importance of Business CommunicationBusiness communication plays a vital role in the success of any organization. Efficient communication can improve productivity, foster better relationships with clients, and enhance teamwork within the company. On the other hand, poor communication can lead to misunderstandings, loss of business opportunities, and a negative working environment.3. Types of Business CommunicationThere are several forms of business communication, including:3.1. Verbal CommunicationVerbal communication involves the use of spoken words to convey information. This can be through face-to-face conversations, telephone calls, or video conferences. Verbal communication allows for immediate feedback andclarification, making it an effective tool in resolving conflicts or negotiating deals.3.2. Written CommunicationWritten communication involves conveying information through written words. This can be in the form of emails, memos, reports, or business letters. Written communication provides a permanent record of the information exchanged and can ensure clarity in complex matters. However, written communication may lack the immediacy of verbal communication.3.3. Nonverbal CommunicationNonverbal communication includes gestures, body language, facial expressions, and tone of voice. These subtle cues can convey emotions, attitudes, and intentions, and play a significant role in effective communication. Understanding and utilizing nonverbal communication effectively can help establish trust and rapport with clients and colleagues.4. Tips for Effective Business CommunicationTo enhance your business communication skills, consider the following tips:4.1. Be Clear and ConciseWhen communicating, ensure your message is clear and to the point. Avoid using jargon or unnecessary technical terms that may confuse the listener or reader. Use simple languageand structure your message logically to ensure it is easily understood.4.2. Active ListeningActive listening is essential in effective communication. Pay attention to the speaker or writer, and demonstrate your engagement through appropriate responses and feedback. Avoid interrupting and seek clarification when needed to ensure understanding.4.3. Adapt to Your AudienceAdjust your communication style and language to suit the needs of your audience. Tailoring your message to their level of knowledge or expertise can help ensure effective communication and avoid misinterpretation.4.4. Use Visual AidsVisual aids, such as graphs, charts, or presentations, can enhance understanding and engage your audience. Visuals can simplify complex information and make it easier to grasp. However, ensure your visual aids are relevant and straightforward, without overwhelming the audience.4.5. Seek FeedbackFeedback is crucial in improving your communication skills. Actively seek feedback from colleagues or superiors to identify areas for improvement and learn from your experiences.Embrace constructive criticism and strive to grow as a communicator.5. ConclusionEffective business communication is a skill that can be developed and refined over time. By understanding the various forms of communication and implementing best practices, you can enhance your ability to convey information clearly and create positive professional relationships. Remember to always strive for clarity, actively listen, adapt to your audience, utilize visual aids, and seek feedback to continually improve your communication skills.。

新视野英语教程第三版unit7精品PPT课件

Around the Topic
Section B
Section C
Text A
Exercises
Twitter
It is an online social networking service and microblogging service that enables its users to send and read text-based messages of up to 140 characters, known as “tweets.” Twitter was created in March 2006 by Jack Dorsey, Biz Stone, and Evan Williams, and by July, the social networking site was launched. The service rapidly gained worldwide popularity, with over 500 million registered users as of 2012, generating over 340 million tweets daily and handling over 1.6 billion search queries per day.
Around the Topic
Sectiபைடு நூலகம்n B
Section C
Section A:
Return
Around the Topic
Section B
Section C
Text A
Exercises
Facebook
It is a social network founded in February of 2004 by Mark Zuckerberg. Originally a social network for students of Harvard University, it became a hit on campus and expanded to other colleges. In 2005, Facebook opened itself to high schools, and in 2006, it was open to everyone. Since then, it has experienced tremendous growth, bypassing MySpace in terms of global popularity.

商务英语口译Unit 7 Product Introduction

your company is making new shirt series, is it right? • L: Exactly. We are making new Polar Bear Warm Shirts series,
including kids’ series, women’s series and men’s. All these series sell well on the market. • W: Are they different from the old ones? • L: Yes, these are for winter’s wear, which are quite different from the summer ones. And we put a thin cotton linen liner in these new shirts. • W: Fantastic! But lined up with liner, do they wear comfortable?
Part Two
Unit 7 Product Introduction
• This unit includes some general conversations with relation to the introduction, presentation and specification of products, such as how to describe new products, how to recommend commodities, how to present products to potential customers and how to catch the customers’ eyes. The learner can master these skills according to each situation and they can easily handle every situation when it happens.

新视野商务英语unit7 products

1. Siemens makes high-tech healthcare equipment among many other products.
2. Gore-Tex produces hard-wearing materials for outdoor clothes.
3. Habitat sells high-quality furniture.
product she use?
Unit 7
Products
“It is not the employer who pays wages; he only handles the money. It is the product that pays wages”
Henry Ford (1869-1947) American industrialist
Objectives
When finish learning this unit, you should be able to
• collect information on Products • provide information on Products • present or introduce a product
We often use only one adjective before a noun and it is very unusual to use more than three of them. When we use more than one adjective before the noun, we usually follow this order:
the IL Classico collection.
Listening

剑桥商务英语课件Products and service

信赖产品的可靠度
• consistent quality 稳定的质量 • user-friendly design 方便用户使用的设计
Brand stretching
Warming-up questions • Which supermarket is your favourite? • Will you buy their own brand
• Speed • Technical support • Monthly charge •… • Rate our service form
2. Brand
7.2 Objectives
• Ss know the defination of brand and its key elements
• Ss can talk about brand streching
3. Making an order
• Listen to the telephone conversation and complete the misssing information.
• Size of FC 12W • Height____cm • Width____cm • Depth____cm
1.Products and service
• Visible Product
• Invisible product— Service
• Travel Agent • Bank • Hotel • Internet Provider
1.Products and service
• Warming-up question: How do you describe a product? From which aspects?

新视野商务英语视听说上unit7答案

新视野商务英语视听说上unit7答案1、100．The bus can ______ you to the Great Wall. [单选题] *A．leaveB．take(正确答案)C．changeD．spend2、3．Shanghai is my hometown. It’s ________ China. [单选题] * A．nearB．far away fromC．to the east ofD．in the east of(正确答案)3、49．________ is the price of the product? [单选题] *A．HowB．How muchC．What(正确答案)D．How many4、He usually ________ at 6:30 a.m. [单选题] *A. gets toB. gets up(正确答案)C. gets overD. gets in5、People always _____ realize the importance of health _____ they lose it. [单选题] *A. not... untilB. don't... until(正确答案)C. /; untilD. /; not until6、Every year Carl _______ most of his time swimming, camping and traveling with his parents. [单选题] *A. is spendingB. spentC. will spendD. spends(正确答案)7、5．Shanghais is known ________ “the Oriental Pearl”, so many foreigners come to visit Shanghai very year. [单选题] *A．forB．as (正确答案)C．withD．about8、—Where ______ you ______ for your last winter holiday?—Paris. We had a great time. （）[单选题] *A. did; go(正确答案)B. do; goC. are; goingD. can; go9、My watch usually _______ good time, but today it is five minutes fast. [单选题] *A. goesB. makesC. keeps(正确答案)D. gains10、Have you kept in（）with any of your friends from college? [单选题] *A. contractB. contact(正确答案)C. continentD. touching11、He was?very tired，so he stopped?_____ a rest. [单选题] *A. to have(正确答案)B. havingC. haveD. had12、—Are these your sheep? [单选题] *A）on grass at the foot of the hill.(正确答案)B. feedC.is fedD. is feeding13、Her （）for writing was that she wished women to get the right to higher education. [单选题] *A. motivation(正确答案)B. motivateC. effectD. concentration14、I’m sorry there are ______ apples in the fridge. You must go and buy some right now.（）[单选题] *A. a littleB. littleC. a fewD. few(正确答案)15、I'm sorry I cannot see you immediately. But if you wait, I'll see you_____. [单选题] *A. for a momentB. in a moment(正确答案)C. for the momentD. at the moment16、20．Jerry is hard-working. It’s not ______ that he can pass the exam easily. [单选题] *A．surpriseB．surprising (正确答案)C．surprisedD．surprises17、We can _______ some information about this city on the Internet. [单选题] *A. look up(正确答案)B. look likeC. look afterD. look forward to18、Though my best friend Jack doesn’t get（）education, he is knowledgeable. [单选题] *A. ManyB. littleC. fewD. much(正确答案)19、Jim is a(n) _______. He is very careful and likes to work with numbers. [单选题] *A. secretaryB. tour guideC. accountant(正确答案)D. English teacher20、What surprised me ______ was that he succeeded. [单选题] *A. most(正确答案)B. mostlyC. almostD. at most21、—Could you please make the bed?—______.（）[单选题] *A. Yes, I wasB. No, I don’tC. Sure, I’ll do it(正确答案)D. No, that’s no problem22、Boys and girls, _______ up your hands if you want to take part in the summer camp(夏令营)．[单选题] *A. puttingB. to putC. put(正确答案)D. puts23、The man called his professor for help because he couldn’t solve the problem by _______. [单选题] *A. herselfB. himself(正确答案)C. yourselfD. themselves24、She’s _______ with her present _______ job. [单选题] *A. boring; boringB. bored; boredC. boring; boredD. bored; boring(正确答案)25、Marie is a _______ girl.She always smiles and says hello to others. [单选题] *A. shyB. friendly(正确答案)C. healthyD. crazy26、What’s your _______ for the coming new year? [单选题] *A. playB. plantC. plan(正确答案)D. plans27、It’s very hot. Please _______ your coat. [单选题] *A. look afterB. take off(正确答案)C. take onD. put on28、It was _____the policeman came_____the parents knew what had happened to their son. [单选题] *A.before…asB. until…whenC. not until…that(正确答案)D.until…that29、The story has _______ a lot of students in our class. [单选题] *A. attracted(正确答案)B. attackedC. appearedD. argued30、_____ is not known yet. [单选题] *A. Although he is serious about itB. No matter how we will do the taskC. Whether we will go outing or not(正确答案)D. Unless they come to see us。

《新视界商务英语视听说》(第3册) 新视界商务英语视听说第三册Unit 7

looking. Don't settle. As with all matters of the
heart, you'll know when you find it.
❖
—Steve Jobs
❖Never tell someone how to do something. Tell
them what needs to be done and they will
Cultural Tour
Business English Listening and Speaking Book 3 Unit 7
❖ The only way to do great work is to love what
you do. If you haven’t found it yet, keep
LOGO Business English Listening and Speaking Book 3 Unit 7
Listening script
Strategies for Job Satisfaction
Hello, everybody. What are the strategies that lead to job satisfaction both for the organization having satisfied employees but also employees that are satisfied in their job? Job satisfaction is a fulfillment and gratification that comes from work. It means that you like your work, what you do, where you're going, where you have to be at least in relation to your job. Of course, happy people tend to be happy employees. So it's virtually impossible to be a happy employee unless you also are a happy person. Most people, in my opinion, not built to enjoy their job instead feel the job is something that they have to do. I don't know many who want to do their job. The circumstances have a reason that forces them to do that particular job that they have. Are they simply cannot find another job and therefore have to state the one they have? The key question is whether job satisfaction can cause productivity or productivity causes job satisfaction. Research shows that job satisfaction and positivity leads to productivity. When you're satisfied, you release your inner enthusiasm and creativity. Additionally, when you're happy, you're more positive helping others become even more positive themselves. Having job satisfaction usually pleases management. So when you please yourself you can also please your boss. With high job Satisfaction, you build better relationships with super superior's co-workers and customers, because satisfactions infectious.

新视野商务英语视听说第四版下册u7

新视野商务英语视听说第四版下册u7
根据您的提问，新视野商务英语视听说第四版下册Unit 7主要包括以下内容：
1. 主题：旅游与度假
2. 语言点：
- 介绍和推荐旅游目的地
- 预订旅馆和机票
- 提供和询问旅游信息
- 确认旅行计划和安排
- 进行旅行安排和准备
- 反馈旅行体验和建议
- 谈论旅行中的问题和解决方法
- 教育旅游和商务旅行
- 谈论不同国家和城市的旅游景点
- 讨论旅游的经济和文化影响
3. 视听材料：
- 针对不同旅游目的地的介绍和推荐的音频和视频
- 预订旅馆和机票的电话对话
- 旅游信息咨询和提供的对话和录音
- 讨论旅行计划和安排的小组对话和角色扮演
- 针对旅行体验和建议的讨论和反馈的录音和视频
这些是新视野商务英语视听说第四版下册Unit 7的主要内容。

如需更详细的信息，请参考教材或相关学习资料。

新视野商务英语视听说下册1-8单元video原文unit7

新视野商务英语视听说下册1-8单元video原文unit7Video 1H: Well, Mr. Aubrey, let's move on to next point, shall we?A: OK. It's the question of the delivery date.H: What's your deadline?A: September 20th. We really have to insist on that because we have a very strict timetable.It's essential for us to have it before the 30th, otherwise...H: Yes, of course, but let me explain the position.A: OK, go ahead, please.H: As you know, we had a disastrous hurricane here last month and part of our workshop was damaged.That halted production for 10days.A: Yes, you told me.H: So, eh, there's a backlog of orders to fill.A: I understand but...H: We're working at full capacity, but the earliest delivery date we can make is the last week in September.A: I'm afraid that's not good enough.H: Why not?A: The engines have to be installed after we receive them. That takes time.I do hope you'll appreciate our position, Harry. Can't you arrangedelivery for September 20th?H: Mm! We can try but we can't guarantee it.A: If not the 20th, then when?H: We can guarantee September 25th.A: Why the 25th?H: That's the date the ship is scheduled to arrive.We can't make an earlier shipment because production won't be complete in time.A: Let me see, it'll take about a week for onward transport to the destination until the 5th of October.H: Yes, I'm sorry. We can try to meet an earlier date but I don't hold out much hope.A: OK, let's make it the 25th. But we must install absolutely on September 25th as the last possible date.H: Fair enough.A: All right, then. Let's make it the 25th of September.But if it is possible earlier then all the better.H: Of course. You can count on me. I'll do my best.Video 2B: Hello, Ms. Lester. Haven't seen you for a long time.L: Hello, Mr. Backer. Nice to meet you again.Unfortunately, we have a problem! I've just received a fax from my head office and it seems there may have been some misunderstanding about our last order.B: Oh dear, what seems to be the problem?L: The consignment arrived at the port yesterday on time, but while unloading, we noticed the goods were not the A1 quality we order. B: Really! Oh, I'm terribly sorry. Something must have gone wrong. Let me check this on the computer...Er...Oh dear, yes, I'm afraid there's been a slip-up in our Shipping Department.I'm very sorry. It's certainly our fault.Mm...What would you like us to do about it?L: Well, we can keep this delivery and try to find another buyer for it. But of course, we'd need a price adjustment, say a25% reduction on the lot. And we'd need a now delivery of A1 quality dispatched immediately.B: That sounds fair enough. Thank you. But just let me check our stock position...Yes, we can ship a delivery of A1 quality by the first available steamer.Let me see, yes, actually there's one scheduled for the day after tomorrow.We'll make an immediate arrangement for the shipment.L: OK. that'll be fine. Let's hope the steamer arrives on schedule and we can have the goods by the middle of next month.B: We'll keep in touch with the shipping company and let you know if there are any problems.L: Good. Thank you.B: Ms. Lester, thank you very much for your cooperation.L: We hope you'll help us out if we're in difficulties sometime in the future.B: Yes, of course. Whenever you need us, we'll try our best to help. That's a promise.。