(完整版)售后服务协议

附件H：

XX产品售后服务协议

XX After Sales Service Agreement

合同编号Contract No.:

甲方：Party A 惠州TCL移动通信有限公司

地址：Address 广东省惠州市仲恺高新区惠风四路70号

乙方：Party B

地址：Address

1. 总则General Principles

1.1. 本XX产品售后服务协议是甲乙双方于2012年XX月XX日签订的《手机项目合作框架协议》（“框架

协议”）及2013年XX月XX日签订的《XX项目合作商务协议》（“商务协议”）不可分割的部分，作为处理产品售后服务问题的基本程序。

This (“this Agreement”) is entered into the basic procedure for dealing with after sales service problems, which is an indivisible part of (“frame agreement”) and (“business agreement”) signed on 2013, 07,05, by and among Party A and Party B.

1.2. 为了保证产品合作项目的正常进行，甲乙双方有责任和义务对产品售后服务问题协同处理，为明确双

方的责任和义务，本着平等合作、共同发展的原则，甲乙双方经协商签订本协议。

Both parties have the responsibility and obligation to deal with after sales problems together to guarantee the cooperative projects going smoothly. Also both parties sign this agreement friendly in the spirit of principle of equal cooperation and common development.

1.3. 甲乙双方应严格遵守本协议各条款的规定和要求，因违背协议而出现影响双方合作的问题，违约方应

负全部责任，并按协议的规定赔偿对方的损失。

Party A and Party B must have a strict performance of all clauses and requirements of this Agreement. If any quality problem or quality accident due to non-compliance of the agreement, party in breach must take all responsibilities and compensate the other party according to the agreement.

1.4. 本协议对甲乙双方都有同等约束力。本协议及附录与主合同组成不可分割的部分,具有同等效力。对本

协议及附录条款的任何变更、修改或增减，须经双方协商并签署书面文件后方可生效。

This Agreement is equally binding on both Party A and Party B. Any modification, revision, add or subtract of this Agreement will not be validated before both parties’ coordination and signature on paper documents.

2. 定义Definition

2.1. 产品保修期限：乙方承诺为甲方提供的最终产品的质量保证期为27个月，以最终产品上记录的产品

生产日期为保质期计算起点；

Product Warranty Term: Party B guarantee that the final product will have 27 months warranty period, accounting from the producing date record.

2.2. 部品质量保证期：甲方向乙方购买的部品，乙方须提供27个月的质量保证期，以部品从乙方出厂之

日时记录的生产日期为保质期计算起点；

Materials Warranty Term: Party B guarantee that the finished materials will have 27 months warranty period, accounting from the producing date record.

2.3. 保内故障品和保外故障品：在本协议第2.1条和2.2条规定的产品质量保证期限或部品质量保证期限

以内的产品质量原因造成的故障品为保内故障品；除此之外为保外故障品。

Defective products in warranty and out of warranty: Defective products in warranty is that the quality problem occurred in the warranty period of what claims in Clause 2.1 &2.2; otherwise will be out of warranty.

2.4. PCBA外观检验标准：此标准由甲乙双方共同确定，具体见附录三《PCBA外观检验标准》。

PCBA cosmetic inspection standard: which will be determined by both parties, details refer to Appendix 3 《PCBA Cosmetic Inspection Standard》.

2.5. 产品质量检验标准：此标准由甲乙双方共同确定，具体见附件G《XX产品质量协议》

Product quality inspection standard: which will be determined by both parties, details refer to Attachment G 《XX Quality Agreement》.

2.6. 维修权限分为3个技术级别：即Level 1、Level 2、Level 3，各级别定义如下：

Repair will be defined as 3 levels: Level 1, Level 2, Level 3 and definitions of each as below:

2.6.1. Level 1：简单维护和器件更换。如：清洗、紧固重装、换天线（外置）、更换配件(包含数据线)、送

修、检测、软件升级等。

Level 1: Simple maintain and change accessories, such as: clean, reassemble casing, change external antenna, accessories including data cable, send to upper level repair centers, check the failure, SW upgrading.