案例分析：建立信任的步骤

7. Admit a mistake（承认错误）
The apology is a kind to have valid method to rectify mistake, rebuild trust to improve a relation in the meantime.But in a lot of organizations, the employee and managers all make it a rule to cover up a mistake, because these aring false can't be accepted.So the way of doing the problem become more serious.Leader such as ability at oneself make mistake brave to admit mistake, and know nothing about being see as the cowardice-they will be think to be morally upright, worthy of being trust.
Case Analysis:
• From the case, we know that the excellent performance of the company of Bob Ross depends on not only his keen business brain,but also the trust between he and employees.Now,Bob′s wife,Norma bacame the leader.She was facing the situation that the employees might leave.How should she do to build up trust to run the company?
3. Frankly and earnestly
4. Provide the opportunity for win to everybody
5. Give feedback
1. Emerge trust(展现信任）
If Norma wants to build up a work environment of trust, She should emerge trust first. Draw up rule, policy and process, the employee protected most demands inside the organization and should be trust be free from a small influence of bad
6. Resolve a problem face to face
（正面解决问题）
Resolve a problem face to face, mean to want to give on the table's top the problem stand an employee's opportunity to influence the whole process.When the employee's influence turn of the leader extension, employee would like to even accept an end result, because they no longer feel oneself being control.This trusts an exaltation a relation and set up a reputation degree for the leader.
3. Frankly and earnestly（开诚布公）
Various research all expresses that the employee think greatly of a leadership most whether integrity. People would like to follow the person whom oneself trust. Business leadership if can frankly and earnestly even treat a bad news can also use a open kind and honesty of attitude, so Norma can build up firm and long-term of trust relation-regardless at company inner part still exterior.
8. The words and actions is consistent（言行一致）
A leadership, the most important of, is have to be organize a live of vision and value specimen.Lead dint in the most decisive is to build up a trust relation with others.Lack the organization of trust impossibly effectively exertive effect.The trust of the of leader and employee works to the pass together to each other importance.If the leadership says this but does so, the employee will query them whether return worthy of trust.
If I were Norma ,I would do the following steps
1.Emerge trust
8. The words and actions is consistent
7. Admit a mistake
2. Share information
6. Resolve a problem face to face
4. Provide the opportunity for everybody to win（给每个人提供赢
的机会）
When the employee in the organization is compelled each other compete of time, the trust of the owner will lose. Employee's unique consideration of how then can become the first.
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5. Give feedback（给予反馈）
Promise the leadership carries on interview with employee on time and discuss their works progress.This will control a problem for manager's opportunity to create before the circumstances become seriously, at fitting of time give the employee the results feedback, thus and consumedly raised an employee's results performance to reach object all rate.
2. Share information（分享信息）
Give the employee more information, mean to deliver trust toward the employee with the feeling of "we together”. This can help employee to treat organization and the correlation between various internal community, resources and target from wider angle.