工商导论练习题 及答案
工商导论练习题12班
工商导论练习题12班Chapter lForms of Business OrganizationMultiple Choice1.All of the following are considered disadvantages of sole proprietorships except:a)the owner has unlimited liability b)limited skillsc)simple to establish d)limited funds2.In (an) ______ partnership, all of the partners have unlimited liability,a)unlimited b)unrestricted c)general d)nominal3.A ________ is a business that has one own.era)sole proprietorship b)partnership c)corporation d)limited partnership 4.Which of the following is the advantage of a sole proprietorship?a)unlimited liability b)complete controlc)limited skills d)limited funds 5.The board of directors of a corporation is elected by itsa) workers b) labor union c) stockholders d) creditors6 Jim has an idea for a new business.He wants to get started as soon as possible with a minimum amount of expense.He also wants to be his own boss,and wants to keep all of the profits he expects to earn for himself. These goals suggest that Jim would favor setting up his firm as:a__.c) limited liability company d)general partnershipa) public corporation b)sole proprietorship c) limited liability company d)general partnership7.The responsibility of appointing the president and other key officers of a corporation belongs to the corporation's:a)employees b)labor union c)board of directors d)creditors8 Stockholders of a corporation pay personal income taxes on the ____ they receive when the corporation distributes some of its eanings.a)interestb)dividendsc)revenued)retained eamings9. A major advantage of franchise arrangements is that the:ya)are very inexpensive to set up b)a11ow thefranchisee to keep all of the profitc)give the franchisee total control over how the business is rund)offer the franchisee a proven management styleFill in Blanks :1 .The advantages of sole propnetorships are many fold .They are , easy to keepoperational and financial secrecy, ________ and exclusive use of profits. 2.Besides advantage,ssole proprietorships have some disadvantage,ssuch as __________ , limited access to capital, _________________ and unshared loss.3.People who take part in the management of thefirm and therefore take unlimited 1iability are regarded as ______________________ .4 .The major disadvantages of a partnership are unlimitedliability ________________and 5.A ______________ is treated like a private person under the law.It can receive,own and transfer property,enter into contracts.sue and be sued.A corporation is a ____________ .6.____________ are owners of the business,becausethey hold shares which represent the ownership of the company.7.Each corporation must pay a fee to get a license which isalso called . 8.People tend to set up a corporation becauseit is easy to _________ , has ______ liability, seperated ownership and management and so .on9 .Franchising is a licensing agreement by which a businessa llows tosell and use its product, serviceor method in retum for a royalty from the latter.10.Proven managementstyle and name recognition are advantagesof a special form of a business called ___ ._ True/False1.An advantage of a parttnership over a sole proprietorship is that more than one owner can contribute funds to the firm.2.A sole proprietorship is the form of business ownership best suited toraising large amounts of funds.3.When stockholders of a corporation sell their stocks for more than they paid for the stocks,the difference is the stockholders'dividend .4.Sharing profits and less contro1of the business ownership are two common disadvantages of franchising.5.When entrepreneurs establish a busines,s they must first decide on the form of business ownership.6.People become owners of a corporation by purchasing its stoc.k 7.Owners of a corporation can earn a return on their investment either by receiving dividends or by selling the stock.Chapter 2 MarketingMultiple Choices :1.——is one of the functions of marketing.AMarketing research BSole proprietorship CCompact replica DChronic shortage2. The following are considered to be the functions ofmarketing excep:tA .essence of marketingB .storageC .acquiring D. transportation3. The marketing mix contains the following except:A .channels ofdistribution B.promotion C.place D.utility4. The 4Ps stands fo:rA.Product,Price,Psychographic,PlaceB.Product—use variables,Price.Promotion.PlaceC.Product , Price,Promotion,PlaceD.Product,Problem of Continuity ,Promotion,Place5. When identifying market segments,marketers 1ook at some variable,s the most common being:A. geographic Variables ,demographic Variables ,psychographic Variables.pricing VariablesB .geographic Variables ,demographic Variables .psychographic Variables.Product-use Variables.C. risk taking Variables .geographic Variables ,product —use variables.grading VariablesD .distributing Variables ,placing Variables .demographic Variables.psychographic Variables6. The process of accumulating and analyzing market data in order to make better decisions is called:A .market segmentation B.target marketing C.marketing mix strategiesD.marketing—research7. A group of individuals with similar traits will may purchase particular products is a:A .common market segments B. product market C. targetmarket D.consumer market mixFill in Blanks :1. _____________ represents a group of people who have similar needs and wants and are believed to have interest in the same produ.cts2. ___________ means collecting and analyzing data to identifya market and to answer questions of the number and the location of potential customers and soon3.Dividing a market into segments according to customer's needs,wants and interest is called _________ .4 .Markets may be segmented based on _______________________ , ________________ ,____________ ,_ and _________ variable.s 5. The marketers must develop a comprehensive plan covering the following major areas such as _________ , price, ______ and channels of distribution,four of which are usually called the marketing mix.6. Marketing functions can be grouped into _____ functions (buying and selling), _____________ functions (transportation and storage) ,and。
2018年10月福建省自考07971工商导论试题及答案含评分标准
2018年4月高等教育自学考试福建省统一命题考试工商导论试卷(课程代码07971)本试卷满分100分,考试时间l50分钟。
考生答题注意事项:1.本卷所有试题必须在答题卡上作答。
答在试卷上无效,试卷空白处和背面均可作草稿纸。
2.第一部分为选择题。
必须对应试卷上的题号使用2B铅笔将“答题卡”的相应代码涂黑。
3.第二部分为非选择题。
必须注明大、小题号,使用0.5毫米黑色字迹签字笔作答。
4.合理安排答题空间,超出答题区域无效。
第一部分选择题一、单项选择题(本大题共20小题,每小题l分,共20分)在每小题列出的四个备选项中只有一个是最符合题目要求的,请将其选出并将“答题卡”的相应代码涂黑。
未涂、错涂或多涂均无分。
1.树立企业形象是企业商务活动中的A.策划活动 B.基本活动 C.促销活动 D.公共关系活动2.商务的本质特性之一是A.公益性 B.单一性 C.无序性 D.逐利性3.商务管理内容中,企业与下列哪个选项的关系协调与处理的管理是非交易性的管理?A.客户 B.供应商 C.社会公共组织 D.中介经济组织4.企业在长期现实的竞争中,为保证持久的盈利所选择的由特定相关要素形成的某种能够稳定而又能重复使用的结构称为A.商务管理模式 B.企业发展战略 C.营销战略 D.生产模式5.企业最高层次的素质是A.人员素质 B.管理素质 C.技术素质 D.资源禀赋素质6.社会经济结构是宏观商务活动环境中的哪一类环境要素?A.政治 B.法律 C.经济 D.技术7.下列哪项不属于物力资源分析的内容?A.企业生产设备 B.企业资金供应C.企业能源供应 D.原材料及零部件供应8.被马克思称为“惊险的跳跃”,指的是一般商品的风险性主要存在于价值的A.创造过程 B.实现过程 C.转移过程 D.让渡过程9.要由中心代理方与供应商进行洽谈来完成采购方采购计划的采购方法是A.直接采购 B.及时采购 C.招标采购 D.集中采购10.货物变质及失窃属于A.固定成本 B.不变成本C.占用成本 D.订单处理成本11.公司战略发展所必需的少数几家供应商属于A.战略型供应商 B.零散型供应商C.大额交易型供应商 D.小额交易型供应商12.下列促销手段中,属于样品试用的是A.交易推广 B.产业推广 C.公共关系 D.消费推广13.对于客户购买次数少但购买批量大的产品一般采用A.代销 B.自销 C.促销 D.传销14.货物订单确认设计属于电子商务运作过程中的A.交易阶段 B.售后服务阶段C.交易平台设立阶段 D.物流配送阶段支付货款阶段15.产成品的库存管理属于企业物流中的A.生产物流 B.销售物流 C.回收物流 D.废弃物流16.市场业绩属于品牌价值评估方法基本要素中的A.财务要素 B.消费者要素 C.市场要素 D.管理要素17.商务谈判中要达到的最低目标是A.必须达成的目标 B.希望达成的目标C.乐于达成的目标 D.意外达成的目标18.一方当事人违约时,按法律规定或双方约定向对方支付的金额称为A.定金 B.奖金 C.留置 D.违约金19.商务冲突管理策略中,将对方的需要和利益放在高于本企业自己的位置之上,即以“他赢,我输”来维持和谐关系的策略是A.回避策略 B.强制策略 C.迁就策略 D.合作策略20.商业风险管理的第一步,也是最重要的一步是A.风险评估 B.风险识别 C.风险分析 D.风险防范二、多项选择题(本大题共5小题,每小题2分,共l0分)在每小题烈出敏五仑备选项中至少有两个是符合题目要求的,请将其选出并将“答题卡”的相应代码涂黑。
工商行政管理学概论试题和答案及考试题
A.公平交易权
B.知情权
C.获得有关知识权
D.求偿权
21.消费者享有知悉其购买的、使用的商品或接受的服务的真实情况的权利,此权利简称为( B )9-291
A.公平交易权
B.知情权
C.获得有关知识权
D.求偿权
22.国际消费者联盟组织的最高权力机构是( A )9-303
A.全体会议
B.理事会
C.执行委员会
C.联邦专利商标局
D.法院
二、多项选择题(本大题共 10 小题,每小题 2 分,共 20 分)
在每小题的五个备选项中至少有两个是符合题目要求的,请将其代码填写在题后的括号内。错选、多选、
少选或未选均不得分。
26.市场客体的入市资格一般具有自然属性和社会属性两重性,社会属性包括( A C D E )1-13
(2)作出的处罚决定必须事实清楚、证据充分、手续齐全。
37.简述行政复议的特点。3-107
答:
(1)行政复议是行政机关的活动;
(2)向行政机关提出行政复议申请的只能是与某一具体行政行为有利害关系的当事人;
(3)管理相对人只能对具体行政行为不服才能申请行政复议; (4)行政机关只能在自己管辖的事项范围内进行行政复议。 38.简述监督管理不正当竞争行为的意义。6-184 答: (1)规范市场行为,维护市场秩序; (2)保护公平竞争,保障竞争机制正常地发挥作用; (3)保护经营者和消费者的合法权益。 39.简述合同履行的概念与原则。7-218 答: 概念: 合同的履行是指当事人按照约定完成合同义务,实现合同权利的行为。也就是债务人全面地、适当地完成 其合同义务,使债权人的合同权利得到完全实现的行为。 原则: (1)诚实信用原则; (2)全面履行原则; (3)协作履行原则。 40.简述广告管理的含义、内容和依据。8-245 答: 含义: 广告管理,是指国家广告监督管理机关依法对广告内容、广告活动主体的资格和市场准入条件、广告活动 过程及广告行为等进行的监督管理。 内容; (1)制定并监督实施广告准则; (2)制定各种行政措施,规范广告活动主体的行为; (3)开展广告审查工作; (4)查处广告违法行为。 依据: 广告管理的依据是《广告法》和其他广告管理的规章以及政策规定。工商行政管理部门对广告的管理必须 以法律为依据,依法管理。 四、论述题(本大题共 2 小题,第 41 小题 12 分,第 42 小题 13 分,共 25 分) 41.试述市场经营主体的含义及其基本特征。5-128 答: 含义: 市场经营主体,是指经政府批准进入市场,以营利为目的,依法从事商品生产经营和服务活动的经济实体。 它是具有自我组织、自我调节、自我约束等功能的市场运作的实体,包括市场上一切从事生产经营活动的 企业法人和自然人,是社会主义市场经济运行的基础。
工商试题及答案
工商试题及答案题目一:公司法中的股东权利包括哪些?答案:根据《公司法》,股东的权利主要包括:1) 参与股东大会并行使表决权;2) 获得公司利润分配;3) 了解公司经营状况和财务状况;4) 选举和被选举为公司董事或监事;5) 对公司重大事项提出建议或质询;6) 在公司解散时,依法分配剩余财产;7) 法律、行政法规规定的其他权利。
题目二:简述企业所得税的计算方法。
答案:企业所得税的计算方法主要包括以下几个步骤:1) 确定应纳税所得额,即企业的收入总额减去不征税收入、免税收入、各项扣除以及以前年度亏损后的余额;2) 应用适用的税率,一般企业所得税率为25%;3) 计算应纳税额,即应纳税所得额乘以适用税率;4) 考虑税收优惠和税收抵免,对符合条件的企业进行税收减免;5) 最终确定应缴纳的企业所得税额。
题目三:什么是商业秘密?企业如何保护商业秘密?答案:商业秘密是指不为公众所知悉、能为权利人带来经济利益、具有实用性并经权利人采取保密措施的技术信息和经营信息。
企业保护商业秘密的方法包括:1) 与员工签订保密协议;2) 对商业秘密进行分类和标记;3) 限制对商业秘密的访问和使用;4) 定期对员工进行保密意识培训;5) 采取技术措施,如加密和访问控制,保护电子形式的商业秘密。
题目四:简述合同的解除条件。
答案:合同的解除条件通常包括:1) 当事人协商一致解除合同;2)合同一方严重违约,另一方有权解除合同;3) 合同目的无法实现,当事人可以解除合同;4) 法律规定的其他解除条件,如不可抗力导致合同无法履行;5) 合同中约定的解除条件成就时,当事人可以解除合同。
题目五:什么是知识产权?知识产权包括哪些类型?答案:知识产权是指法律赋予创作者对其创作的智力成果在一定期限内的专有权利。
知识产权主要包括:1) 著作权,保护文学、艺术和科学作品;2) 专利权,保护发明创造;3) 商标权,保护商品和服务的标识;4) 商业秘密,保护未公开的技术信息和经营信息;5) 地理标志,保护特定地区特有的商品;6) 集成电路布图设计权,保护集成电路的布局设计。
2011年1月高等教育自学考试福建省统一命题考试工商导论
2011年1月高等教育自学考试福建省统一命题考试工商导论试卷(课程代码 07971)一、单项选择题(本大题共20小题,每小题l分,共20分)在每小题列出的四个备选项中只有一个是符合题目要求的。
请将其代码填写在题后的括号内。
错选、多选或未选均不得分。
1.商务活动向正规化、法制化方向过渡在企业商务管理发展中属于【】A.第二阶段 B.第二阶段 C.第三阶段 D.第四阶段2.在公司基本产品和服务不变情况下,细化基本产品的特殊功能,以适应细化了的目标顾客的商务管理模式属于【】A.“克隆”现有模式 B.在新的业务领域内复制旧有的模式C.利用核心优势发展新模式 D.深化改进现有模式3.在商务管理模式的各层次中,导致盈利空间和机会实现的是【】A.浅层次的要素数量的变化 B.浅层次的要素间联系方式的变化C.深层次的机制的变化 D.深层次的正确的公司决策4.企业作为独立的商品生产经营者存在的前提是【】A.独立核算 B.自负盈亏 C.自主经营 D.盈利性5.从大企业扩展方向上看,收购或者兼并与业务有关的供应商或经销商属于【】A.横向扩展 B.纵向扩展 C.多元化扩展 D.外向型扩展6.如果某企业年采购零件10000件,每件采购成本为500元,损坏、呆账、保管等储存费用等于采购成本的10%,单位订货成本为2500元,则EOQ为【】A.800件 B.1000件 C.2000件 D.2150件7.在各种销售手段中广告策略的主要因素一个是广告创意,另一个是【】A.确定广告目标 B.编制广告预算 C.选择广告媒体 D.广告评估8.作为企业CRM战略的目标,建立客户忠诚属于【】A.重要目标 B.一般目标 C.根本目标 D.长远目标9.物品从供应地向接收地的实体流动过程被称为【】A.运输 B.配送 C.搬运 D.物流10.以盈利为目的,面向社会提供仓储服务的仓库属于【】A.租赁仓库 B.营业仓库 C.公共仓库 D.自用仓库11.为提高作业效率,相同品种的物品应放在同一地方存储、保管,这种方式在仓储原则中属于【】A.回转对应原则 B.类似性原则 C.网络化保管原则 D.同一性原则12.企业的商誉在无形资产类别中属于【】A.综合类无形资产 B.关系类无形资产C.契约类无形资产 D.知识产权类无形资产13.同一商标所有人在同一种或者同类商品上注册的若干个近似的商标属于【】A.防御商标 B.联合商标 C.生产商标 D.销售商标14.下列各选项中,属于谈判地点设在我方企业所在地的缺点的是【】A.接待工作繁杂 B.临时需要查找材料不方便C.各项费用支出高 D.请示领导不方便15.使商务交易有效的两个基本环节是【】A.询价和结构 B.发价和还价 C.发价和接收 D.还价和接收16.下列各选项中,不属于要约的特征的是【】A.必须是特定人的意思表示 B.必须是以缔结合同为目的的意思表示C.必须是对相对人发出的行为 D.必须具备合同的全部条款17.当事人对已经发生法律效力,但尚未履行或尚未完全履行的合同提前终止所达成的协议属于【】A.合同无效 B.合同解除 C.合同终止 D.合同变更18.下列各选项中,与商务冲突第二阶段相对应的冲突表现是【】A.潜在对立 B.冲突已向 C.冲突行为 D.冲突结果19.下列各项中,不属于商业机会价值的影响因素的是【】A.市场需求规模 B.利润率 C.市场心理预期 D.发展潜力20.企业盈利变动、订单减少所引起的盈利下降属于【】A.销售风险 B.经济风险 C.财务风险 D.经营风险二、多项选择题(本大题共5小题,每小题2分,共10分)在每小题的五个备选项中至少有两个是符合题目要求的。
最新工商导论练习题---及答案
2011年11月商务英语专业工商导论模拟练习Part One(20%)I .Multiple Choice(1%X20 =20%)Direcnions:In this part, there are items 1-20. For each item, there are fourchoices marked A,B,C and D. Choose the best one end write your answers on the Answer Sheet.I .A(n)_is an association of two or more persons to carry on as co-owners of a business for profit.A. sole proprietorshipB. partnershipC. corporationD. franchising2. Colombia, Brazil and China’s Yunnan Province have a(n)_in growing cof-fee beams, because in terms of climate those areas are more favourable for growing coffee beans than other parts of the world.A. absolute advantageB. comparative advantageC: definite advantage D. indefinite advantage3. Based on the findings of the job analysis,a(n)_lists the objectives,respon-sibilities,main tasks of the job,the conditions under which the job is to be done,and its relationship to other jobs.A. job descriptionB. job specificationC. job forecastingD. job scouting4. Which of the following does NOT belong to Non-Tariff Barriers?A. quotasB. state monopolyC. revenueD. import license system5._is the cheapest mode of transportation, particularly suitable for low-cost bulk cargoes such as coal, ore,grain, timber and construction materials.A. RailB. WaterC. TruckD. Pipeline6.A_is a business that has one owner.A. partnershipB. CorporationC. franchisingD. sole proprietorship7. Which of the following ere goods that consumers would make an extra effort to purchase?A.Shopping products B. specialty productsC. convenience productsD. product mix commodities8. Shipwaith Paper Products produces a variety of goods which are sold to whole sal ers. The wholesalers then distribute the products m a wide variety of office supply stares and discount stores that sell to the final customers. The distribution channelused for Ship waith’s products is an example of a_.A. network and node distribution systemB. one-level channel distribution systemC. two-level channel distribution systemD. direct-level channel distribution system9. The risk of relying on a single key employee can be reduced by_A. purchasing key person insuranceB. narrowing the job descriptionC. task specializationD. automating tasks10. According to its attributes,property can be classified into three types. They are the following EXCEPT for_.A. tangible real propertyB. tangible personal propertyC. intangible personal propertyD. inventory11. A(n)_is a tax a government imposes on imported goods.A. tariffB. quotaC. excise taxD. exchange rate12. Which of the following is NOT one of the managerial skills?A. technical skillsB. mission skillsC. conceptual skillsD. human skills13. When the employees are haired,it is important to train and develop them until they are qualified for the jobs. The methods can include the following EXCEPT _.A. orientationB. on-the-job methodC. off-the-job methodD. performance appraisal14. According to the Herzberg study, managers can motivate employees to be more productive by _A. increasing their responsibilitiesB. increasing their salariesC. providing a safe work environmentD. creating job security15. The programs that determine the specific tasks a computer will perform at any given time are called _A. hardwareB. softwareC. virtual realityD. megahertz16. One of the following terms is NOT included in the types of economic system. It is_.A. capitalismB. socialismC. mixed economyD. equalitarianism17. A major advantage of railroads as a mode of transporting goods is that they_.A. can reach almost my location quicklyB.. are very inexpensive when transporting goods short distanceC. are often the least expensive way of transporting heavy items long distancesD are the only way to transport gas anJoil safely over long distances18. The composition of debt versus equity financing is known as_.A. retained earningsB. revenueC. working capitalD. capital structure19. The following are regarded as intellectual properties protected by laws EXCEPT for _.A. trademarkB. copyrightC. patentD. stock20. The management function that coordinates a firm’s employees and other resources in order to achieveth e organization’s goals is_A. planningB. organizingC. leadingD. controllingPart Two(60%)Ⅱ.Gap-Filling(1%x10=10%)Directions:Complete statements 21-25.,filling in each gap with a proper word or phrase:21._insurance covers losses resulting from damage to other people or oth-er people’s property._insurance protect businesses from riskinvolving the damage and loss to their own property.22. Liabilities are what a firm owes to others. Liabilities are those that can be cleared within one year while_liabilities are those that cannot be paid off within one year.23. Fed can use such instruments as_,discount rates and_tocontrol the money supply.24._pricing strategy is also called_pricing, which makes prices appear more acceptable or contain positive indication to customers.25. Besides advantages, sole proprietorships have some disadvantages, such as_,limited access to capital, _and unshared loss.Ⅲ. T/F Questions (1%x10=10%)Directions:Read statements 26-35. Decide whether they are tune or false by writing "T" for true and "F" for false.26. Brokers work as manufacturers’ sales representatives on a relatively permanent basis, while agents work as go betweens for sellers and buyers on a deal-by-deal basis.27. For money of a country to function at all,it must be made legal tender for that country by its government and be acceptable to the public.28. Countries with advantages in producing one type of goods will trade for goods they have disadvantages in producing.29. Liability losses are those losses to property due to fire, theft, or weather conditions.30. The market for dealings with stocks and bonds is collectively called the securities market.31.Large firms may obtain funds by issuing dividends, which are long-term debt securities(IOUs) purchased by investors.32. Lost or stolen traveler’s checks can usually be replaced if you promptly inform the issuing company of the serial numbers of the lost checks.33. While middlemen add cost, they add value as well.34. Milk, newspapers,soda, and chewing gum are examples of shopping products.35. Owners of a corporation can earn a return on their investment either by receiving dividends or by selling the stock.Ⅳ. Fundamentals of business(1%x25=25%)sole proprietorship 商个体,个体户partnership 商合伙,合伙公司shareholder 股东financing 筹集的资金,融资marketing 营销channels of distribution 分销渠道,销售渠道market segmentation 市场细分product life cycle 产品生命周期pricing 定价wholesaler 批发商promotion mix 促销组合product advertising 产品广告checking account 支票帐户credit card 信用卡debit card 借记卡Fed 美联储copyright 版权motivate 激励,激发owner's equity 所有者权益gross profit margin 毛利润率net profit margin 净利润率current assets 流动资产fixed assets 固定资产premium 保险费creditor 债权人V. Clone ( 1%x25 =25%)Directions: Read the following passage and fill in blanks(41-65)with appropriate words from the list at the end of the passage.Note that there are more words in the list than the blanks in the passage,Investment in one country (41)_individuals organizations (42)_Another is an important aspect of international business. Investment may be. for(43)_in the form of securities or direct capital in the form of productive facilities. Colonialism and(44)_have often been described in terms of powerful nations exploiting the(45)_and natural resources of weaker,less-developed Countries. While some exploitation (46)_till remain,most developing as well as(47)_nations now substantially control the types,(48)_and owner-ship terms of investments(49)_by foreigners. Much of the (50) _private investment is now made by multinational(51)_(MNCs).Technical distinctions in(52)_such global corporations are sometimes made to reflect(53)_multinational investments(54)_operations are made exclusively by an executive(55)_from one nation or by(56) _of different national investment leaders. Clearly; these multinational organizations (57) ____ major role in world trade and investments (58)__of their demonstrated management skills,(59)_,financial resources,and related advantages.(MNCs), nevertheless,must (60)_frequently governmental and other(61)_who contend that such far-flung companies are able to (62)____ or avoid national regulation by virtue of their ability to(63)_new(and at times old) investments from one country to another. Some governments have adopted exacting(64)_which Macs must follow in their countries the most common of which requires a majority or significant (65)_of domestic as opposed to foreign ownership.VI. Traaslation (5% x2=10%)Directions Translate sentences into English.66.张伟达和陈浩建立了自己的合伙企业,启动资本为7万元69宏雅可使用长期贷款和短期贷款相结合的资金组合形式。
工商管理习题练习及答案
工商管理一、名词解释1、企业的效率边界:若随着企业规模的扩大,在企业内部组织一笔交易的成本等于公开市场上完成这笔交易所需成本或等于由另一企业来组织这笔交易的成本,企业的扩张就达到了他的实际停止点。
这一点就是市场机制和企业组织的分界点,也称为企业的效率边界。
2、创业机会:是指当前服务于市场的企业留下的市场缺口,它意味着消费者能得到更好的产品和服务的可能性。
3、企业管理:就是由企业经理人员或经理机构对企业的经济活动过程进行计划、组织、领导、控制和创新,以提高经济效益,实现盈利这一目的的活动的总称。
4、企业文化:在一定的客观环境影响下,企业在长时间的生产经营活动实践中,由领导者倡导、为员工所认同的企业的经营宗旨、价值观念、行为准则及与之相对应的行为方式、物质表现的总称。
5、企业微观环境是指对企业外部所处的直接经济环境的分析。
是对某一特定企业构成影响的那些环境因素。
它能够直接地给企业提供更为有用的情报信息。
6、企业战略:在竞争环境中,企业为求得长期生存和发展的目标,而选择企业达到这个目标的途径,并依据它对企业重要资源进行优化组合,以对目前与将来的经营活动进行总体的谋划并制定相应的对策。
7、资本运营是以生产要素资本化、证券化为基础,以资本流动为前提,以产权(股权)为工具,通过科学的扩张性资本运作及收缩性资本运作,相机调整资本及资产配置,使资本在运动中和分散风险中不断增值,从而实现公司价值最大化的—系列运作活动。
8、生产运作管理是指为实现企业的经营目标,有效地利用生产资源,对生产过程进行组织、计划和控制,生产出满足社会需要、市场需求的产品或提供服务的管理活动的总称。
9、人力资源就是社会全部人口中具有一定智力劳动与体力劳动能力,并能以合法劳动创造财富,推动社会向前发展的那部分人口的总称,又称之为劳动力资源。
从狭义上说,也就是从企业的角度来说,所谓人力资源就是指能够为企业直接或者间接创造价值的人才,这主要指企业已经从社会获得的各种人才,也包括对企业有吸引力的各种潜在人才。
商务英语本科段《工商导论》期考试题(B).doc
福建师范大学外国语学院商务英语本科段《工商导论》期考试题(B)班级:_____ 学号:________ 姓名: _________ 成绩:_______一、单项选择题(本人题共10小题,每小题2分,共20分)在每小题列出的四个备选项中只有一个是符合题目要求的,请将其代码填在题后的括号内。
错选、多选或未选均无分。
1.领导者具备的感知和发现环境屮商务机会和商务风险的能力,理解事物与事物之间关联并找出关键影响因素的能力,以及权衡不同商务策略的优劣及驾驭的能力,指的是()。
A.技术性技能B.人际关系技能C.概念性技能D.策略性技能2.在公司基本产品和服务不变情况下,细化基本产品的特殊功能,以适应细化了的口标顾客,满足他们的个性化需求,借以抵御价格战带来的压力。
这是商务管理模式类别屮的()A.深化改进现有模式B. “克隆”现有模式C.在新的业务领域内复制旧有的模式D.利用核心优势发展新模式3・作为国家纽织经济的形式,规定了国家与企业、企业与企业、企业与各经济部门的关系,并通过一定的管理手段和方法,调控或影响社会经济流动的范围、内容和方式的商务活动经济环境要素是()A.社会经济结构B.社会发展水平C.经济体制D.经济政策4.企业社会化生产目标中首要的日标是()A.社会贡献目标B.市场日标C.发展目标D.利益目标5.其策略要点在于收购或兼并与业务有关的原料供应企业,或自己产品的分销企业。
目的在于确保原料充足和价格合理,有利于审场拓销,可以稳定企业业务,有利于进行计划与协调工作。
这是大型企业扩展的方向中的()A.横向扩展B.纵向扩展C.多元化扩展D.服务型6.指某产业或行业内众多有相近产品厂家集屮一起通过某种形武,如展销会、交易会、新产品发布会等向市场推介产品的活动。
这是促销活动屮的()A.消费推广B.交易推广C.产业推广D.营业推广7.儿家企业拥有不同的关键资源,为了彼此的利益进行战略联盟,相互交换资源,形成互补以创造竞争优势。
初级经济师《工商管理》历年真题:第一章含答案
初级经济师《工商管理》历年真题:第一章含答案第一章工商企业及其管理概论考点1:企业的概念【2011、2012、2015年·单项选择题】作为独立的法人实体和市场实体,企业存在的直接目的是()。
A.参与市场竞争B.扩大市场范围C.承担社会责任D.合法获得盈利『正确答案』D『答案解析』本题考查企业的概念。
企业是以盈利为目的,依法从事生产、流通和服务等满足社会需要的经济活动,实行自主经营、自负盈亏、自我发展、自我约束的法人实体和市场竞争主体。
【2010、2012、2015、2016年·单项选择题】企业能够独立从事生产经营活动,为社会提供商品和服务的基本物质条件是()。
A.成为独立经济实体B.实现自负盈亏C.具备独立的民事主体资格D.拥有一定的资源『正确答案』D『答案解析』本题考查企业的概念。
企业必须拥有一定的资源。
这些资源是企业能够独立从事生产经营活动,为社会提供商品和服务的基本物质条件。
【2010年·多项选择题】关于企业性质的说法,正确的有()。
A.企业是独立的经济实体B.企业并不都是独立的民事主体C.企业是自主经营、自负盈亏的经济组织D.企业应承担相应的社会责任E.企业是不同行政级别的经济单位『正确答案』ACD『答案解析』本题考查企业的概念。
企业的含义包括:(1)企业必须拥有一定的资源。
(2)企业是独立的经济实体。
(3)企业是能够自主经营、自负盈亏的完整的经济组织。
(4)企业必须承担相应的社会责任。
(5)企业是一个独立的民事主体,依法享有民事权利并承担相应民事义务,能以自己的名义进行民事活动。
考点2:企业的形成【2006、2009、2011、2013年·单项选择题】新制度学派认为,企业产生的根本原因是()。
A.企业为商品交换提供了高效率的交易方式B.企业是社会阶段矛盾调和的必然结果C.企业能为其所有者带来更多剩余价值D.企业能作为较低交易费用的资源配置方式『正确答案』D『答案解析』本题考查新制度学派的观点。
(全新整理)7月全国自考工商行政管理学概论试卷及答案解析
浙江省 2018 年 7 月高等教育自学考试工商行政管理学概论试题课程代码: 00108一、单项选择题(本大题共20 小题,每题 1 分,共 20 分 )在每题列出的四个备选项中只有一个是切合题目要求的,请将其代码填写在题后的括号内。
错选、多项选择或未选均无分。
1.工商行政管理的领域包含整个市场系统,但主假如()A. 生产因素市场B. 金融市场C.劳动市场D. 商品和服务市场2.在以下各组商品中,属于互补品的是()A. 天然气和煤炭B. 植物油和动物油C.网球和网球拍D. 大米和面粉3.影响商品或服务供应改动的最重要的因素是()A. 生产成本B. 价钱C.预期D. 税收4.拥有好多的生产者和花费者,产品拥有差异性,进入或退出市场比较简单,这样的市场是()A. 完整竞争市场B. 完整垄断市场C.垄断竞争市场D. 寡头垄断市场5.工商行政管理法律法例的实行是由以下几个互相联系的环节构成的,此中重点环节是()A. 守纪B. 执法C.司法D. 监察6.监察检查机关的工作人员在检查不正当竞争行为时,其检查证件()A. 应该出示 B. 不用出示C.能够出示D. 能够不出示7.工商行政管理机关业务活动的实质是一种()A. 国家监察B. 法律监察1C.社会监察D. 经济监察8.以下各项中不拥有法人资格的是()...A. 有限责任公司B. 股份有限公司C.股份合作公司D. 合伙公司9.营业登记审察的主要内容是申请人()A. 能否拥有法人资格B. 从事经营活动的条件C.能否拥有独立财富D. 能否拥有完美的组织机构10.现代市场竞争归根结底是()A. 产品竞争B. 科技竞争C.人材竞争D. 服务竞争11.以下合同中,不合用留置作为担保方式的合同是()...A. 买卖合同B. 运输合同C.保存合同D. 承揽合同12.向社会公布的不拥有盈利目的的广告属于()...A. 社会广告B. 文化广告C.公益广告D. 政治广告13.依据规定,以下商业广告在公布前其内容能够不经..相关行政主管部门审察的是()A. 感冒清 B.X 光机C.甲胺磷D. 电话机14.商标全部人在非近似商品大将其商标分别注册,这种商标称为()A. 防守商标B. 证明商标C.集体商标D. 商品商标15.我国《商标法》规定,对公司商标能否申请注册采纳的原则是()A. 强迫注册B. 自发注册C.自发为主,强迫为辅D. 强迫为主,自发为辅16.初次提出了有名的花费者“四项权益”的美国前总统是()A. 艾森豪威尔B. 肯尼迪C.尼克松D. 卡特17.相关商品服务质量保障最具代表性的法律规范是()2A. 《花费者权益保障法》B. 《反不正当竞争法》C.《产质量量法》D. 《食品卫生法》18.世界上最早进行反垄断立法,进行市场监察管理的国家是()A. 美国B. 德国C.英国D. 日本19.在要约奏效后,要约人使要约丧失法律效劳的意思表示称为()A. 要约的更改B. 要约的无效C.要约的撤回D. 要约的撤除20.经营者的不正当竞争行为伤害了其余经营者的合法权益,其应肩负的民事责任中最基本的方式是()A. 停止伤害B. 除去影响C.补偿损失D. 清除阻碍二、多项选择题 (本大题共 5 小题,每题 2 分,共 10 分)在每题列出的五个备选项中起码有两个是切合题目要求的,请将其代码填写在题后的括号内。
工商管理学概论习题及答案
5、综合练习及答案5.1习题库第一章管理概述1、简述管理的定义及管理的职能。
(P2\P5)2、联系实际谈谈管理者的角色与技能。
(P8\P9)3、简述古典管理理论、行为管理理论的核心内容及其代表人物、称号、主要著作及成就。
(P11-17)4、何谓管理道德?何谓组织的社会责任?(P19\P22)5、改善组织道德行为的途径是什么?(P20-21)6、简述两种典型的社会责任观,并称述你更倾向哪一种?(P22)7、企业的社会责任具体体现在哪些方面?(P23)第二章管理环境及组织文化1.管理环境研究与组织的活动有何关系?(P29)2.如何分析企业经营的一般外部环境与特殊外部环境?(P30-37)3.企业内部经营环境包括哪些方面?(P37)4. 联系自己所在企业实际谈何谓企业文化?企业文化的内容有哪些?其核心是什么?如何建立企业文化?(P38-P44)5.谈谈组织文化是如何对管理产生影响的?(P42)6.为什么要进行组织文化的变革与重组?需要注意些什么?(P44)7.组织文化是怎么形成、维系和传承的?(P38)第三章决策与计划1、什么是决策?它有哪些基本类型?(P53\P55)2、管理决策过程的主要步骤有哪些?你认为哪一个步骤最重要?为什么?(P56-58)3、什么是满意决策?对于许多组织问题,管理人员为什么不去寻求经济上最优的解决方案?(P54)4、在过去20年中,组织越来越多地采用群体决策,你认为这是为什么?你建议在什么情况下采取群体决策?(P56)5、了解一个你熟悉的管理人员,分析过去6个月间他做出的三项决策中,哪些是程序性决策?哪些是非程序性决策?(P55)6、简述决策行为与管理职能的关系,企业决策受哪些因素影响?(P58)7、决策的方法有哪些?具体如何应用?(P60-68)8、何谓计划?你如何理解计划的多样性?举例描述各种不同类型的计划。
(P68-72)9、计划编制包括哪几个阶段的工作?(P73)10. 什么是战略计划?什么是战略管理?举例说明战略管理的过程。
工商导论考试必备完整版
Key words1.Business:Goal-directed behavior aimed at getting and usingproductive resources to buy,make,trade,and sell goods and services that can be sold at a profit.2.Productive resources:The four crucial ingredients-land,labor,capital,enterprise-that are needed to profit from business.3.Operating costs:The cost of acquiring and using the four productiveresources to make and sell goods and services.4.Product:Any kind of good or service that other people value andwant to buy.5.V alue:How much utility a product gives customers;that is,how well itsatisfies their desires or needs.6.Price:A way of measuring the value of a product by how muchcustomers are willing to pay for it.7.Business model:A company's plan of action to use resources to createa product that will give it a competitive advantage.petitive advantage:A company's ability to offer customers aproduct that has more value to them than similar products offered by other companies.9.Sales revenue:The amount of money or income that a companygenerates from the sale of the product.10.Profit:The total amount of money left over after operating costs havebeen deducted from sales revenues.11.Capital:Profit that is keptin a company and invested in its business.12.Wealth:The sum total of the resources,assets,riches,and materialpossessions owned by people and groups in society.13.Franchising:A business practice whereby investors are allowed topurchase the right to own and perate a business using a company's name and business model.14.Nonprofit organization:An organization that is not in business tomake profit but to provide value to the people and groups it serves. 15.Business system:The combination of commerce,occupations,andorganizations that result in the production and distribution of goods and services people value.16.Business commerce:The process by which people produce andexchange valuable goods and services that fulfill their wants and needs.17.Trade:The exchange of products through the use of money.18.Barter:The exchange of one product for another product.19.Diminishing marginal utility:The principle that the value peoplereceive from an additional unit of a product declines as they obtain more of the product.w of demand:The principle that states as the price of a productrises,consumers will buy less of it,and as the price of it falls,consumers will buy more of it.w of supply:The principle that states that as the price of a productrises,producers will supply more of it,and that as the price of it falls,producers will supply less of it.22.Marginal curve:23.Market:Buyers and sellers for a particular product.24.Industry:A group of companies that make similar products andcompete for the same customers.25.Profitability:A measurement of how well a company is making useof its resources relative to its competitors.26.Premium price:The higher price a seller is able to charge versuswhat its competitors can charge.27.Specialization:The process by which people become more skilledand productive when they perform a narrowly defined range of tasks specific to an occupation or job.28.Business occupation:The acquired set of specialized skills thatenable a person to create valuable goods and service that can be traded at a profit.29.Invisible hand:The principle that the pursuit of self-interest in themarketplace naturally leads to the improved well-being of society in general.30.Monopoly:A situation in which one company controls the supply of aproduct and can charge an artificially high price for it.31.Human capital:A people's stock of knowledge,skills,experience,judgement,personality,and abilities.32.Transaction costs:The costs of bargaining,negotiating,monitoring,and regulating exchanges between people in business.33.Teamwork:A phenomenon that occurs when people pool their skillsto create more valuable products than they could create alone.34.Business organization:A tool that empowers people to shape andcontrol the behavior of other people to produce goods and services. anizational structure:The framework of task and authorityrelationships that coordinates people so they work towards a common goal.36.Functional activities:The task-specific operations needed to convertresources into finished goods and services sold to customers.37.V alue chain:The coordinated series or sequence of functionalactivities necessary to transform resources into the products customers want to buy.38.Primary functions:Functions directly responsible for utilizing scarceresources most efficiently and effectively to create goods and services.39.Secondary functions:Functions not directly responsible for gettingproducts to customers but whose activities contribute to the efficiencyand effectiveness of other functions.40.Entrepreneur:A person ready to supply the enterprise—energy,boldness,courage,spirit,expertise—necessary to start and grow a business.41.Entrepreneurship:42.First mover advantage:The competitive advantage gained by beingfirst to develop a new product or process.43.Intrapreneurship:Entrepeneurial activity that tasks place inside of an established company.44.V enture capitalists:45.Intrinsic motivation:46.Extrinsic motivation:47.Delegate:Giving up decision-making authority to other people.48.Agency problem:The problem that arises because of the separationof the ownership and control of a business.It occurs when the firm's owner delegates authority to managers.49.Stock options:The right to buy a stock at a certain price and tobenefit from increases in the stock's value in the future by selling it.50.Board of directors:Experienced business executives from inside andoutside of a company who are elected by a company's shareholders to act as their representatives.51.Chief executive officer(CEO):A company's top manager.The CEO isresponsible for overseeing the operations of the company and ensuring its capital is used to create the most profit possible.52.Top managers:Employees who are responsible for developing acompany's business model and who,along with the CEO,are ultimately responsible for its success or failure.53.Middle managers:Employees in charge of a company's variousfunctions and who are responsible for using the company's functional rescources productively to increase its profitability.54.First-line managers:Employees at the base of the managerialhierarchy.They are often called supervisors.55.Efficiency:A cost-focused measure of how productively a company'sresources are being used to produce goods and services.56.Effectiveness:A revenue-focused measure of how competitive thefirm's business model is.57.Planning:A process that managers use to select the best businessmodel and goals for their company.anizing:A process managers use to create a company'sorganizational structure.anizational culture:The set of values,norms,and beliefs sharedby members of an organization that determine how well they work together to further the company's goals.60.Leading:The ability to develop a plan and motivate others to pursueit.61.Cross-functional team:A group of people from the differentfunctions who work together on a particular project.62.Controlling:The process of evaluating whether or not a company isachieving its goals and taking action if it is not.63.Benchmarking:The practice of comparing a business's strengths andweaknesses to those of its competitors.64.Role:The set of tasks a person is expected to perform because of theposition he or she holds in an organization.65.Mentor:A person who provides advice,guidance,and technicalknowledge to other people(mentees)in order to help them advance their careers.66.Multinational companies:Companies that operate and trade in manydifferent countries around the world.ernment:The political system chosen to create and manage theset of laws,rules,and regulations that control the actions of people and companies that operate in a society.68.Representative democracy:A form of government in which citizensperiodically elect individuals to represent their interests.69.Totalitarian government:A form of government in which a personor group of people attempt to exercise absolute control over all forms of business activity.70.Free-trade agreement:Joint decisions by countries to reduce oreliminate trade barriers that impede the flow of products between nations.71.Quotas:Restrictions on the amount of a good or services than can beimported into a country.72.Trade barriers:73.General Agreement on T ariffs and Trade (GA TT):An internationaltreaty between nations following WWII,dramatically fueling free trade.74.Free trade area:A group of countries that agree to promote the freeflow of goods and services between them.75.Global environment:The set of forces surrounding a company thatdetermine its ability to obtain productive resources -land,labor,capital,and enterprise.76.Specific forces:Forces in the global environment that directlyincrease or decrease a company's sales revenues or operating costs,and thus its profitability.77.Suppliers:The individuals and companies that provide a companywith the resources that it needs to produce goods and services.78.Global outsourcing:The process of purchasing inputs fromthroughout the world to take advantage of differences in the costs and quality of resources.79.Distributors:Firms that link the companies that make products withthe customers who buy them.80.Intermediary:A company such as a merchant,broker,or wholesalerthat buys the products of one company and sells them to another. 81.Market share:The total percentage of a product a company sells in aparticular market.82.Political-economic forces:Changes that occur in the form of acounttry's social and political systems.83.Free-market economy:Economic system in which the production ofgoods and services is left in the hands of private enterprise.mand economy:Economic system in which the quantity andprice of goods and services that a country produces is planned by the government.85.Mixed economy:Economic system in which certain goods andservices are produced by private enterprise and others are provided via centralized government planning.86.V alues:General standards and guiding principles that people in asociety use to determine which kinds of behaviors are right or wrong.87.Norms:Unwritten codes of conduct that prescribe how people in aparticular culture should act in certain situations.88.National culture:The particular set of economic,political,and socialvalues and norms that exist in a particular country.89.Demographic forces:Changes in the characteristics of a country'spopulation,such as its age,gender,ethnic origin,race,and sexual orientation.90.Legal forces:Changes in a country's laws and regulations that oftenoccur because of changes in the political and ethical attitudes within a society.91.Global network:A set of task and reporting relationships amongmanagers,functions,and operating units around the world.92.Productivity:Measures how efficiently a company is using itsresources to make a product.93.Quality:A function of how well a product performs when it is put touse and is measured by such things as durability and reliability,and customer satisfaction.94.Innovation:A function of a company's ability to develop new andimproved products that better satisfy customers' needs.95.Responsiveness to customers:A measure of a company's ability toanticipate changing customer needs,resolve problems customers have with a product,and provide fast after-sales service.96.Expatriate managers:Domestic managers who work for theircompanies abroad.97.Host-country nationals:Natives of a foreign country hired to managea multinational's divisions there.98.Third-country nationals:Managers who are neither native to thecountry the multinational is headquartered in nor the foreign country in which it operates.99.Exporting:Selling domestically produced goods and services tocustomers in countries abroad.100.Licensing:Contracting with companies in other countries in order to give them the right to use a company's brand name and business model.101.Joint venture:An alliance in which companies from different countries agree to pool their skills and resources to make and distribute a product together.102.Wholly owned subsidiaries:Business units established in countries abroad to manufacture and distribute a multinational's products.rmation:A set of data,facts,numbers,and words that has been organized in such a way that it provides its users with knowledge.104.Knowledge:What a person perceives,recognizes,identifies,or discovers from analyzing data and information.105.Learning:An increase in the store or stock of people's expertise or knowledge.rmation technology:The many different kinds of computerand communications hardware and software and skills of their designers,programmers,managers,and technicians who create and manage it.anizational learning:Managing information and knowledge to achieve a better fit between a company's business model and the forces in its environment.rmation overload:A situation in which managers have to process so much information it actually reduces their understanding of a situation.109.Real-time information:Infomation that is constantly updated. 110.Chief information officer (CIO):The top manager of a company's IT function.111.Transaction processing systems:An IT system designed to collect,record,and manipulate the data related to a company's day-to-day business operations.112.Knowledge management systems:An IT system that analyzes the information collected from the TP system but filters and analyzes it to make it more useful to managers.113.Best practices:The set of skill-based competencies that allow a particular function to perform at its optimal level.114.IT consultants:Expert employees who use their knowledge and learning to solve their customers' IT problems.115.Expert system:An advanced IT system that can reason through a company's information,diagnose problems,and suggest solutions. 116.Artificial intelligence:An IT system that reasons and learns like a human being.117.Enterprise resource planning systems:Multimodule applications software packages that coordinate all of a company's functional activities.118.E-commerce:Trade that takes place between companies,and between companies and individual customers via the Internet(or other IT system).119.B2B marketplace:An industry-specific trading platform set up to connect buyers and sellers using the Internet.120.Intranet:A company's internet system of computers and Web sites accessible only by its employees.121.Legacy system:The hardware and software components of a company's IT system at any one point in time.122.Router:Hardware and software that electronically transfers data between networks to its intended destination,such as a specific Web page or computer.123.Ethernet:A local area communication technology that transmits information between computers at speeds of between 10 and 100 million MBPs using coaxial or fiber optic cable.124.Broadband technology:A type of communications hardware that allows for the rapid transmission of vast amounts of information. 125.Wi-Fi:A type of Ethernet technology that allows computer users to access the Internet wirelessly.126.Best-of-breed solution:The highest-performing IT hardware or software application currently available for managing a particular information processing or multimedia task.127.Industry standard:A predominant type of technology used in an industry.Other technologies must be compatible with the industry standard in order to be widely adopted.128.Firewall:Software that gives a company's PCs safe access to the Internet but that blocks computers from outside the firm from gaining access to the company's intranet.129.Hackers:People who seek to invade a company's databases and steal the information for malicious or illegal reasons.puter virus:Software code deliberately written to harm hardware and Software and corrupt files and databases.131.Marketing:An organizational function and a set of processes for creating,communicating,and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.132.Customer needs:Consumer needs that can be satisfied by thequalities or features of a good or service.133.Product development:The set of technical,scientific,and engineering processes involved in creating new or improved products to better satisfy customer needs.134.Sales:The development and use of techniques to inform customers about the value of a company's products in order to persuade them to buy them.135.Customer relationship management:The process of tracking the demand and satisfaction of customers in an effort to develop products they will want to buy on an ongoing basis.136.Business vision (mission):A brief statement of a company's business model that tells stakeholders why the firm is in business,how it intends to satisfy customer needs,and why it will satisfy their needs better than its competitors.137.Product life cycle:The typical sequence of changes in demand fora product that occur over time.138.Marketing research:The systematic search for information that uncovers met and unmet customer needs,the different needs of different customer groups,and whether or not a product's marketing mix appeals to customers.139.Focus group:A group of people brought together to share their thoughts and feelings about a particular product and why it may ormay not meet their needs.140.Leading customers:Companies that improvise their own solutions to business problems because no products currently exist that can do so.141.Leading providers:People or Companies that believe their new products will better satisfy customer needs even though they have no sure proof of this.142.Reverse engineering:The process of examining the products of one's competitors in depth in order to figure out what makes them successful.143.Customer groups:Groups of people who have a similar need fora particular product because the product satisfies several differentkinds of needs.144.Market segment:A group of customers the firm targets based on their need for its products.145.Product differentiation:The process of setting a product apart from its competitors by designing and marketing it to better satisfy customers' needs.146.Marketing mix:The combination of a product's qualities and features,its price,the way it is promoted and sold,and the places at which it is sold.147.Marketing message:A product-related message the firm'smarketing department sends to customers about how and why a product will better satisfy their needs.148.Product branding:Using a unique name,design,symbol,or other element to differentiate a product from its competitors.149.Brand name:The specific name,sign,or symbol a company uses to distinguish and legally protect the identify of its products.150.Brand loyalty:The tendency of customers to consistently purchase a particular product over time because they believe it can best satisify their needs.151.Product positioning:The process of customizing or tailoring a product to specific market segment.152.Target price:The price a typically customer will be willing to pay for a product with a particular set of qualities and features.153.Promotion:The way in which a company advertises,announces,publicizes,and pushes its products.154.Promotional mix:The combination of advertising,sales promotions,public relations,and personal selling used to reach and persuade customers to buy a product.155.Advertising:The paid,nonpersonal promotion of a company's goods and services using mass media to influence consumers.156.Sales promotion:Nonpersonal,persuasive efforts designed to boost a company's sales immediately.157.Public relations:The practice of conveying messages to the public through the media to influence people's opinions about the company and its products.158.Personal selling:Direc,,face-to-face communication by salespeople with existing and potential customers to promote a company's products.159.Place:The distribution and sales channels used to get both a product and its marketing message to the customer.160.Distribution:The selection of the distribution channels to reach and deliver products to customers most efficiently and effectively. 161.Distribution channel:The specific method a company uses to sell and deliver its products to customers.162.Downstream value chain:All of the activities related to managing a product from the time it is made to the time it is delivered and used by customers.163.Licensed distributors or dealers:Independent companies that buy the rights to distribute,sell,and service a company's products within a specific geographical area.164.Exclusive dealerships:Distributors that are licensed to stock and sell only one brand of a product.165.Wholesalers:An intermediary or broker that buys products from manufacturers and then resells them to other Companies,such asretailers,which in turn distribute them to the final customer.166.Final customer:The person who actually uses or consumes a product.167.Retailers:Intermediaries who sell other companies' products to the final customer.168.Direct distribution:Distribution channels used to deliver and sell products directly to the final customer.169.Distribution mix:The combination of channels a company selects to place,promote,sell,and deliver its products to customers.plex products:Products with qualities and characteristics that make them difficult for customers to evaluate.171.Technical selling:Selling that requires a company's sales representatives to impart detailed technical information to their customers.172.Missionary selling:Selling that occurs when a salesperson educates customers,builds goodwill,and performs promotional activities to encourage them to purchase a product at a later data. 173.Agent:A,person,or intermediary,acting on behalf of final customers.174.Creative selling:Selling that requires salespeople to combine their technical knowledge and personal selling experience to craft creative and unique ways to better meet the needs of their customers.175.Trade selling:Selling done through intermediaries,such as wholesalers and retailers,which manage the sale of a company's products to other Companies.176.Retail selling:Selling to the final customer-the person who buys a product for his or her own use.177.Telemarketing:A sales method used to contact prospective customers exclusively by phone.178.Buyer’s remorse:A phenomenon that occurs when a customer believes he or she made a poor purchasing choice.179.Customer relationship management system:An IT-based knowledge management system designed to track a company's customers--what they are buying,and how their demands are changing.Concepts✓What are the difference between trade and barter? P10The difference between trade and barter is that trade involves the exchange of products using money whereas barter does not.When people barter,they enchange one product directly for another.✓Describe the law of demand P13The principle that states as the price of a product rises,consumers will buy less of it,and as the price of it falls,consumers will buy more of it. ✓Describe the law of supply P13The principle that states that as the price of a product rises,producers will supply more of it,and that as the price of it falls,producers will supply less of it.✓How is the market price determined? P13In economics,the laws of supply and demand operate together to determine the price at which products will be sold in a market.It is important to realize that the price of all products are determined at the margin--the point at which the supply of the product just meets demand for it.✓How does profit differ from profitability? p14Profit is simply the total or absolute monetary difference between sales revenues and operating costs;Profitability measures how well a company is making use of its capital by investing in resources that create goods and services that generate profits.✓What are the three main components making up the business system?3)business as an organization1)business as commerce2)business as an occupation✓What are the four main productive factors for a company? land, labor, capital, enterprise✓What common mistakes entrepreneurs may make? P63 First,entrepreneurs frequently overestimate their ability to create newproducts customers desire and are willing to pay a high price for;Second,they underestimate how difficult it is to actually reach prospective customers and get them to try their products--even when they are excellent.The importance of marketing and advertising--and its high cost--is often not given enough weight in a new company's business model.Third,entrepreneurs may not realize how much ready cash is needed to see a small business through its critical,initial“birth”period,which can sometimes take up to two years。
工商导论练习题---及答案
2011年11月商务英语专业工商导论模拟练习Part One(20%)I .Multiple Choice(1%X20 =20%)Direcnions:In this part, there are items 1-20. For each item, there are fourchoices marked A,B,C and D. Choose the best one end write your answers on the Answer Sheet.I .A(n)_is an association of two or more persons to carry on as co-owners of a business for profit.A. sole proprietorshipB. partnershipC. corporationD. franchising2. Colombia, Brazil and China’s Yunnan Province have a(n)_in growing cof-fee beams, because in terms of climate those areas are more favourable for growing coffee beans than other parts of the world.A. absolute advantageB. comparative advantageC: definite advantage D. indefinite advantage3. Based on the findings of the job analysis,a(n)_lists the objectives,respon-sibilities,main tasks of the job,the conditions under which the job is to be done,and its relationship to other jobs.A. job descriptionB. job specificationC. job forecastingD. job scouting4. Which of the following does NOT belong to Non-Tariff Barriers?A. quotasB. state monopolyC. revenueD. import license system5._is the cheapest mode of transportation, particularly suitable for low-cost bulk cargoes such as coal, ore,grain, timber and construction materials.A. RailB. WaterC. TruckD. Pipeline6.A_is a business that has one owner.A. partnershipB. CorporationC. franchisingD. sole proprietorship7. Which of the following ere goods that consumers would make an extra effort to purchase?A.Shopping products B. specialty productsC. convenience productsD. product mix commodities8. Shipwaith Paper Products produces a variety of goods which are sold to whole sal ers. The wholesalers then distribute the products m a wide variety of office supply stares and discount stores that sell to the final customers. The distribution channelused for Ship waith’s products is an example of a_.A. network and node distribution systemB. one-level channel distribution systemC. two-level channel distribution systemD. direct-level channel distribution system9. The risk of relying on a single key employee can be reduced by_A. purchasing key person insuranceB. narrowing the job descriptionC. task specializationD. automating tasks10. According to its attributes,property can be classified into three types. They are the following EXCEPT for_.A. tangible real propertyB. tangible personal propertyC. intangible personal propertyD. inventory11. A(n)_is a tax a government imposes on imported goods.A. tariffB. quotaC. excise taxD. exchange rate12. Which of the following is NOT one of the managerial skills?A. technical skillsB. mission skillsC. conceptual skillsD. human skills13. When the employees are haired,it is important to train and develop them until they are qualified for the jobs. The methods can include the following EXCEPT _.A. orientationB. on-the-job methodC. off-the-job methodD. performance appraisal14. According to the Herzberg study, managers can motivate employees to be more productive by _A. increasing their responsibilitiesB. increasing their salariesC. providing a safe work environmentD. creating job security15. The programs that determine the specific tasks a computer will perform at any given time are called _A. hardwareB. softwareC. virtual realityD. megahertz16. One of the following terms is NOT included in the types of economic system. It is_.A. capitalismB. socialismC. mixed economyD. equalitarianism17. A major advantage of railroads as a mode of transporting goods is that they_.A. can reach almost my location quicklyB.. are very inexpensive when transporting goods short distanceC. are often the least expensive way of transporting heavy items long distancesD are the only way to transport gas anJoil safely over long distances18. The composition of debt versus equity financing is known as_.A. retained earningsB. revenueC. working capitalD. capital structure19. The following are regarded as intellectual properties protected by laws EXCEPT for _.A. trademarkB. copyrightC. patentD. stock20. The management function that coordinates a firm’s employees and other resources in order to achieve the organization’s goals is_A. planningB. organizingC. leadingD. controllingPart Two(60%)Ⅱ.Gap-Filling(1%x10=10%)Directions:Complete statements 21-25.,filling in each gap with a proper word or phrase:21._insurance covers losses resulting from damage to other people or oth-er people’s property._insurance protect businesses from riskinvolving the damage and loss to their own property.22. Liabilities are what a firm owes to others. Liabilities are those that can be cleared within one year while_liabilities are those that cannot be paid off within one year.23. Fed can use such instruments as_,discount rates and_tocontrol the money supply.24._pricing strategy is also called_pricing, which makes prices appear more acceptable or contain positive indication to customers.25. Besides advantages, sole proprietorships have some disadvantages, such as_,limited access to capital, _and unshared loss.Ⅲ. T/F Questions (1%x10=10%)Directions:Read statements 26-35. Decide whether they are tune or false by writing "T" for true and "F" for false.26. Brokers work as manufacturers’ sales representatives on a relatively permanent basis, while agents work as go betweens for sellers and buyers on a deal-by-deal basis.27. For money of a country to function at all,it must be made legal tender for that country by its government and be acceptable to the public.28. Countries with advantages in producing one type of goods will trade for goods they have disadvantages in producing.29. Liability losses are those losses to property due to fire, theft, or weather conditions.30. The market for dealings with stocks and bonds is collectively called the securities market.31.Large firms may obtain funds by issuing dividends, which are long-term debt securities(IOUs) purchased by investors.32. Lost or stolen traveler’s checks can usually be replaced if you promptly inform the issuing company of the serial numbers of the lost checks.33. While middlemen add cost, they add value as well.34. Milk, newspapers,soda, and chewing gum are examples of shopping products.35. Owners of a corporation can earn a return on their investment either by receiving dividends or by selling the stock.Ⅳ. Fundamentals of business(1%x25=25%)sole proprietorship 商个体,个体户partnership 商合伙,合伙公司shareholder 股东financing 筹集的资金,融资marketing 营销channels of distribution 分销渠道,销售渠道market segmentation 市场细分product life cycle 产品生命周期pricing 定价wholesaler 批发商promotion mix 促销组合product advertising 产品广告checking account 支票帐户credit card 信用卡debit card 借记卡Fed 美联储copyright 版权motivate 激励,激发owner's equity 所有者权益gross profit margin 毛利润率net profit margin 净利润率current assets 流动资产fixed assets 固定资产premium 保险费creditor 债权人V. Clone ( 1%x25 =25%)Directions: Read the following passage and fill in blanks(41-65)with appropriate words from the list at the end of the passage.Note that there are more words in the list than the blanks in the passage,Investment in one country (41)_individuals organizations (42)_Another is an important aspect of international business. Investment may be. for(43)_in the form of securities or direct capital in the form of productive facilities. Colonialism and(44)_have often been described in terms of powerful nations exploiting the(45)_and natural resources of weaker,less-developed Countries. While some exploitation (46)_till remain,most developing as well as(47)_nations now substantially control the types,(48)_and owner-ship terms of investments(49)_by foreigners. Much of the (50) _private investment is now made by multinational(51)_(MNCs).Technical distinctions in(52)_such global corporations are sometimes made to reflect(53)_multinational investments(54)_operations are made exclusively by an executive(55)_from one nation or by(56) _of different national investment leaders. Clearly; thesemultinational organizations (57) ____ major role in world trade and investments (58)__of their demonstrated management skills,(59)_,financial resources,and related advantages.(MNCs), nevertheless,must (60)_frequently governmental and other(61)_who contend that such far-flung companies are able to (62)____ or avoid national regulation by virtue of their ability to(63)_new(and at times old) investments from one country to another. Some governments have adopted exacting(64)_which Macs must follow in their countries the most common of which requires a majority or significant (65)_of domestic as opposed to foreign ownership.VI. Traaslation (5% x2=10%)Directions Translate sentences into English.66.张伟达和陈浩建立了自己的合伙企业,启动资本为7万元69宏雅可使用长期贷款和短期贷款相结合的资金组合形式。
2023年工商真题及答案
一、单项选择题1.为了提升市场竞争地位,某汽车制造企业成立跑车事业部,投资研发运动型硬顶敞篷跑车,并开展市场营销活动,从企业战略层次分析,该企业的此项战略属于。
答案 BA .企业总体战略B.企业业务战略C.企业稳定战略D.企业职能战略2.关于企业使命的说法,错误的选项是( )。
答案BA.企业使命说明白企业的根本性质和存在的理由B.企业使命是企业在肯定时期内生产经营所预期到达的抱负成果C.企业使命提醒了企业长远进展的前景D.企业使命为企业战略目标确实定供给了依据3.某企业将战略决策范围由少数高层领导扩大到企业高层治理集体,乐观协调高层治理人员打成全都意见,并将协商确定后的战略加以推广和实施。
该企业承受的战略实施模式是( )。
答案CA.指挥型B.变革型C.合作型D.文化型4.以下企业中,属于企业价值链主体活动的是( )。
答案BA.人力资源治理B.市场营销C.技术开发D.选购5.某型号智能手机的业务增长率较低,但市场占有率较高。
承受波士顿矩阵法分析,该型号手机处于( )。
A.金牛区答案AB.瘦狗区C.幼童区D.明星区6.为降低生产本钱,某火力发电企业进军煤炭行业,自主供给原材料。
该企业实行的企业战略是( )。
A.前向一体化战略答案BB.后向一体化战略C.转向战略D.差异化战略7.关于企业经营决策的说法,错误的选项是( )。
答案A A.选定决策者是企业经营决策的起点B.确定目标是企业经营决策的前提C.企业经营决策应充分考虑决策条件的制约D.企业经营决策应建立在调查争论、综合分析、评价和选择的根底上上8.依据我国公司法,关于发起人股东的说法,错误的选项是。
答案BA.股份公司的发起人必需一般以上在中国有住宅B.发起人持有的本公司的股份自公司成立之日起三年内不得转让C.自然人发起人应当具备完全行为力量D.发起人对设立行为所产生的债务担当连带责任9.有限责任公司的股东以其( )为限对公司担当责任。
答案DA.个人资产B.家庭资产C.实缴的出资额D.认缴的出资额10.某股份召开股东大会表决与另一公司合并事项。
工商行政管理学概论试题和答案
A.半个月
B.一个月
C.一个半月
D.两个月
18.负责办理全国商标注册工作的机构是( A )8-258
A.国家工商行政管理局商标局
B.商标评审委员会
C.国家和省级工商行政管理机关
D.全国各级工商行政管理机关
19.地名商标一般被认为不具备商标的显著性。但我国在某个时间以前曾允许用行政区划名称作为注册商
C.稳定性原则
D.权威性原则
E.可操作性原则
28.工商行政管理机关作为当事人,在执法过程中必须接受监督,其主要方式有( C D )3-100
A.群众监督
B.媒体监督
C.行政复议监督
D.行政诉讼监督
E.上级机关监督
29.为了克服市场失灵,政府可对微观经济活动进行干预,其手段有( A B C E )2-74
2.收入分配合理的目标是实现( C )1-24
A.按劳分配
B.按需分配
C.共同富裕
D.缩小收入差距
3.在其他条件不变的情况下,价格下降,需求就会( A )2-33
A.增加
B.减少
C.持平
D.消失
4.在互补商品之间,其中一种商品价格上升,需求量下降,会引起另一种商品的( D )2-34
A.价格上升
B.价格下降
(2)营业登记审查的主要内容是申请人从事生产经营活动的条件,因此在登记申请文件和登记事项方面比企
业法人登记注册简便;
(3)营业登记的效力是确认企业从事经营的资格而不是企业法人资格。
38.简述日本《禁止垄断法》的主要内容。10-349
答:
(1)明确提出了《禁止垄断法》的目的;
(2)界定了私人垄断、不正当的限制交易和不公正的交易方法; (3)规定了禁止私人垄断、反对不正当的限制交易和不公正的交易方法的具体措施。 39.简述工商行政管理部门进行合同监管工作的主要内容。7-232 答: (1)合同法制的宣传指导; (2)做好合同示范文本印制、发放和运用工作; (3)开展重合同守信用活动; (4)合同鉴证; (5)抵押物的登记; (6)合同争议行政调解. 40.简述广告管理的内容。8-245 答: (1)制定并监督实施广告准则; (2)制定各种行政措施,规范广告活动主体的行为; (3)开展广告审查工作; (4)查处广告违法行为。 四、论述题(本大题共 2 小题,其中第 41 题 12 分,第 42 题 13 分,共 25 分) 41.试述工商行政管理机关的一般职责。4-116 答: (1)管理工商企业和从事经营活动的单位、个人的注册; (2)监督检查市场竞争行为,查处垄断和不正当竞争案件; (3)保护消费者合法权益,组织查处侵犯消费者权益案件; (4)对各类市场经营秩序实施规范管理和监督; (5)管理经济合同,查处合同欺诈行为; (6)监督管理商标注册工作; (7)管理广告发布与广告经营活动。 42.试述我国法律规定的消费者权利。9-291 答: (1)消费者在购买、使用商品和接受服务时享有人身、财产安全不受损害的权利(简称安全权); (2)消费者享有知悉其购买、使用的商品或者接受的服务的真实情况的权利(简称知情权); (3)消费者享有自主选择商品或者接受服务的权利(简称自主权); (4)消费者享有公平交易的权利(简称公平交易权);
工商导论(第2版)课后习题答案
工商导论(第2版)课后习题答案Chapter 1 Setting Up a Business1.In which field will you set up your business?With the development of the science and technology, many traditional goods have been displaced by electrical apparatus. Almostly we do anything by using electricity, such as electric cookers, cellphones, computers and air conditioners. We strongly realize it when there’s something wrong with electricity. So I want to set up my business ,building a supermarket, in the field of electrical appliance and electronic goods.2.Will your business be a sole proprietorship, a partnership, or a corporation ?My business will be a sole proprietorship. The advantages of sole proprietorships are many fold. The following are their major appeals. First of all, it’s simple to establish. Just pay a small fee, get the necessary state and local licenses or permits.Secondly, it’s more freer in decision-making. As a sole proprietor ,I can make my own decisions on business policies and operations, such as the type of goods or services I want to offer at the price I feel appropriate. Thirdly, it’s easy to keep operational and finan cial secrecy. I don’t have to report to shareholders or board directors.Fourthly, it’s less tax burden. The tax rates for sole proprietors are often only half of those for corporations.Last but not least, it’s exclusive use of profits.if I work hard and make a small fortune, I can take all the profits and don’t have to share them with anyone else.Chapter 2 Marketing: An Overview1.How would your business offer advantages overcompetitive firms? The advantages of my business are many fold. The following are the major appeals.a.Guaranteed authentic goods of high quality and reasonable price. Theelectrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good.b.Some promotional activities .We can offer some kinds of free giftswhen consumers buy my goods. If they consume a certain amount of money, they can register for membership cards.c.Better after-sale service. We will offer better after-sale service free ofcharge to ensure the satisfaction of my consumers.2.Does your business have factors which could make your revenue lower or expenses higher than what you expect?a.Low reputation of a new brand. My business as a new comer to thisfield lacks high reputation and brand effect, there are not many consumers at first.b.Some copycat electronic goods of cheeper price and poor quality inother competitive firms. These goods will attract consumers a lot at very low price at first,my business will be in a poor situation which makes my revenue lower .Chapter 3 Products and Pricing1.How is the products you plan to offer is different from those offered by your competitors?a. Guaranteed authentic goods of high quality andreasonable price. The electrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good.b.Better after-sale service. We will offer better after-sale service free of charge to ensure the satisfaction of my consumers.2.How will the pricing of your products be determined compared with those of competitive products?First, marketing research .Collecting and analyzing the price of competitive products to i dentify consumers’purchasing power and buying abilities. Then decide the price that the customers can accept. Also we can set the price the same as those of competitive products, besides we will offer some little gifts free of charge to attract more customers.。
工商导论第二版课后答案
Chapter 1 Setting Up a Business1.In which field will you set up your business?With the development of the science and technology, many traditional goods have been displaced by electrical apparatus. Almostly we do anything by using electricity, such as electric cookers, cellphones, computers and air conditioners. We strongly realize it when there’s something wrong with electricity. So I want to set up my business ,building a supermarket, in the field of electrical appliance and electronic goods.2.Will your business be a sole proprietorship, a partnership, or a corporation ?My business will be a sole proprietorship. The advantages of sole proprietorships are many fold. The following are their major appeals. First of all, it’s simple to establish. Just pay a small fee, get the necessary state and local licenses or permits.Secondly, it’s more freer in decision-making. As a sole proprietor ,I can make my own decisions on business policies and operations, such as the type of goods or services I want to offer at the price I feel appropriate. Thirdly, it’s easy to keep operational and financial secrecy. I don’t have to report to shareholders or board directors.Fourthly, it’s less tax burden. The tax rates for sole proprietors are often only half of those for corporations.Last but not least, it’s exclusive use of profits.if I work hard and make a small fortune, I can take all the profits and don’t have to share them with anyone else.Chapter 2 Marketing: An Overview1.How would your business offer advantages over competitive firms? The advantages of my business are many fold. The following are the major appeals.a.Guaranteed authentic goods of high quality and reasonable price. Theelectrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good.b.Some promotional activities .We can offer some kinds of free giftswhen consumers buy my goods. If they consume a certain amount of money, they can register for membership cards.c.Better after-sale service. We will offer better after-sale service free ofcharge to ensure the satisfaction of my consumers.2.Does your business have factors which could make your revenue lower or expenses higher than what you expect?a.Low reputation of a new brand. My business as a new comer to thisfield lacks high reputation and brand effect, there are not many consumers at first.b.Some copycat electronic goods of cheeper price and poor quality inother competitive firms. These goods will attract consumers a lot at very low price at first,my business will be in a poor situation which makes my revenue lower .Chapter 3 Products and Pricing1.How is the products you plan to offer is different from those offered by your competitors?a. Guaranteed authentic goods of high quality and reasonable price. The electrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good.b.Better after-sale service. We will offer better after-sale service free of charge to ensure the satisfaction of my consumers.2.How will the pricing of your products be determined compared with those of competitive products?First, marketing research .Collecting and analyzing the price of competitive products to identify consumers’purchasing power and buying abilities. Then decide the price that the customers can accept. Also we can set the price the same as those of competitive products, besides we will offer some little gifts free of charge to attract more customers.3.Could the unique features of your product be protected from competitors?The unique features of my products could be protected from competitors . The electrical appliance and goods we offer are of high quality and reasonable price. Any second-hand goods or copycat cellphones cannot be found in my market.we sell guaranteed authentic good. Also we will offer better after-sale service free of charge to ensure the satisfaction of my consumers. The unique features of my products could be protected from competitors .Chapter 4 Channels of Distribution1.How will your business distribute the products to the customers?a.Virtual stores. We’ll also represent my goods on the Internet bysetting up virtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.b.Direct selling. Home appliances and electrical goods can be solddirectly, which involves selling to consumers in their homes or workplaces. This approach can fully demonstrate the features of the products and enable direct and one-to-one consultation to prospective buyers.c.Multilevel marketing. MLM has been popular around the would inselling a wide variety of products. Hundreds of downliners ,the commissions can be quite sizable.d.Supermarkets are large stores featuring low prices, self-service andfast moving merchandise such as groceries.2. Could your products be distributed more efficiently and at lower costs?My products could be distributed more efficiently and at lower costs. We’ll represent my goods on the Internet by setting up virtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.And home appliances and electrical goods can be sold directly, which involves selling to consumers in their homes or workplaces. This approach can fully demonstrate the features of the products and enable direct and one-to-one consultation to prospective buyers.Also consumers can buy my goods in my supermarket.So my products could be distributed more efficiently and at lower costs.3.Whether the cost of distribution of your products will be affected substantially if price of utilities or transportation go up by a big margin. The cost of distribution of your products will be affected substantially if price of utilities or transportation go up by a big margin. The numerous functions the utilities or transportation perform, physical distributionaccounts for almost 30% of the total costs of marketing, if price of utilities or transportation go up by a big margin, the cost of distribution of your products will be affected substantially .Chapter 5 Promotion1.Describe the promotional mix for your products.Advertising :product advertising and institutional advertising.a.Internet .We’ll represent my goods on the Internet by setting upvirtual stores. My consumers can make inquiries, check specifications, compare prices, place orders and make payment, all through the Internet, thus making my goods shopping much efficient than the traditional modes.b.Newspapers and television. Put my goods’information on thenewspapers .ADs in the newspapers can be clipped and saved,also they are low in cost and can be prepared and placed within minimum time. Televisions can reach a vast captive audience of all types with colorful and eye-catching.c.Outdoor sales promotion. Billboards,posters ,trade show publicity andelectric displays are the major forms of outdoor advertising.2.Estimate the amount of money that will be allocated for promotion during the first year.We will spend 30% of the money on advertisements on the newspapersInternet and televisions. Then 40% of the money will be payed for the sales-promotion, especially outdoor promotion, such as billboards,posters ,trade show publicity and electric displays, to increase customer awareness and the sales of a firm’s product or service. All of the sales promotion can reach a vast captive audience of all types with colorful and eye-catching.Chapter 6 Money and Banking1.I think plastic money is really money. Money is a key element in economic and business activities and has been the theme of many witty remarks. To us, money is nothing but the currency of a country. To economists, money is a subject for study and, for something to be money; it must at least have the following characteristics: portability, divisibility, stability, durability and acceptability.First of all, money must be light in weight and easy to carry. Second, it must be easily divisible into smaller parts with a fixed value for each unit.Third, money must be stable in value, and this is best understood in times of inflation.Fourth, money must be able to stand the wear and tear of repeated transactions during its life in circulation.Last, for money of a country to function at all, it must be made legaltender for that country by its government and be acceptable to the public. As plastic money has all the characteristics of money, tho ugh it’s not made of paper, it still can be caller really money.2.Easy to carry and convenient.Credit card has "VISA" or "MasterCard" logo, in a foreign country can be directly brush calorie of consumption, and a cash or cash will first exchange; In addition, by credit card booking the ticket and hotel, telephone or Internet shopping and rent a car and so on is also very convenient, and might not have the cash benefits -- because credit card in addition to direct the brush has a "preliminary license" function; And there is no no change in embarrassment.Safe, Clean and healthy.As we all know that cash flow is bigger and bigger, coin of bacteria is one can imagine, but in addition to their credit card is a few cashier touched - even if the credit card dirty, still can clean disinfection.Facilitate financialCredit card bill in the future we will receive a paper or electronic mail forms of consumption detailed bill, from the bill, we can clear their own in last month's consumption and expenditure.3. Blind consumptionBrush card not like cash that a piece of a money flower out, a brush, nothing feeling, a few Numbers, lead to blind consumption, spend moneylike waterStolen brushCredit card basically the default password is free credit card consumption, it can easily be lost or stolen in when others stolen brush, cause needless trouble or loss; But in fact the credit card is also by the password can apply for credit card consumption - this is about to see how you manage your credit card.Easy to lose. It is just a small card, and sometimes even if you lost it, you still can’t find the fact after a long time.4. With an increases market share, Hongya cannot only squeeze out the rivals, but also consolidate its own position.1. After increasing modes of payment, the customers of Hongya increased rapidly. Nowadays, people prefer to carry credit cards instead of much money. Since Hongya started accepting different modes of payment, customers believe that their level is high and they attract more purchasers. Especially Hongya accepts buying on credit for the regular customers. So they gained more market share.2. Yes. The new modes of payment have potential risks. They sold commodities on credit. It is possible for them not to collect the account payable from their customers. Some customers may not pay back the money when they are not satisfied with the service or quality of goods. When customers make open account. Hongya should know about theircredit and also make them do some promises.3. I do not think it will be widely adopted in China. First of all, there are some areas which is not developed enough to use credit. There is not enough equipment and some people even do not have all kinds of cards.Chapter 7 Financing1.Without money , Ralph can not buy a much needed pick-up and his financial plan was destroyed. He can not improve the store’s delivery as planed.2.If the bank does not change its decision, Ralph can borrow from his friends or family members. He can also transfer his other expenditures. He can even buy the pock-up through a open account. Take his equipment as collateral to solve the problem.1.Setting up his own manufacturing facilities is more advantages. Now that their business has enlarged and they also have enough capital to set up their own manufacturing factory. They can do it by themselves. It not only makes profits but also produce commodities that meet their demands. No other people know more their garments of their own brands than themselves.2.U sing other investors’ funds as equity is more beneficial to Hongya. Hongya need not pay back the money and the investors also decrease the liabilities and risks of Hongya. If Hongya use bank loans asdebts. It must pay back in the line of credit and also pay back the interests.3.There are two types of loans; secures and unsecured. Hongya can put up collateral to make secures loan. We know that Hongya has had amount assets. Hongya can also make revolving credit agreements. Another option is short term fund raising. This type of loan is at a low interest rate.Chapter 8 Accounting1.I think clients should be punished if they make late payment. But I do not believe the seller can do in this way. First of all, he earns money from his clients. If clients are not satisfied with his behavior. They will choose other partners. For his own sake, he can not do that. If he really takes this measure, there may be more clients not make the payment.In order to make a win-win condition, he should not take this measure. It depends. Clients with long-term relationship should not be punished for late payment by carelessness for the sake of the continual business trade in the future. But clients who make late payments for many times should be punished according to what have been stipulated in the contracts.2.It is a good way to encourage clients to make early payment. This can motivate clients to make payments as soon as possible, consequently, provides ample space for the company’s future development with collected capital.3.We can give some preferential policies to clients if they make earlypayment. For example, we can make a preferential price or give themcommodities free of charge as a reward to encourage early payment. Toensure an early payment, strict and clear stipulation in the contract, suchas the maturity date of LC and clauses on claims for breach of contract, isessential. In addition, maintaining good relationship with clients in dailylife can also facilitate a prompt payment.4Hongya Balance sheetASSETS(RMB) LIABILITIES AND OWNER’S EQUITY(RMB) Current assets Current liabilitiesCash 1,100,000 Accts ¬es payable 1,115,000Acct ¬es receivable 830,000 Accrued wages 378,000 Inventories 2,000,000 Income taxes due 1,387,710Total current assets 3,930,000 Total current liabilities 2,880,710Fixed assets Long-term Liabilities 1,000,000 Furniture 6,420,000 Total long-term liabilities 1,000,000Less: Accumu. Depreciation 6,050,000 Total liabilities 3,880,710 Facilities 6,050,000 Owner equity 11,709,280 Less: Accumu. Depreciation (1,210,000) StockTotal fixed assets 10,618,000Other Assets Total liabilitiesSundry 1,042,000 and owner’s equity 15,590,000 Total other assets 1,042,000Total assets 15,590,000(1) Average inventory=Beginning inventory + Ending inventory/2=1,430,000 + 5,280,000/2=3355000(2)Inventory turnover= cost of goods sold/Average inventory=30,166,000/3,355,000=10 turnsCurrent ratio = current assets/current liabilities=3,930,000/2,880,710=1.36timesQuick ratio= current assets-inventories/current liabilities=3,930,000-2,000,000/2,880,710=0.67 timesR1=负债liabilities/资产assets=3,880,710/11,709,280=0.33Gross profit margin= gross profits/net sales=15,686,000/45,852,300 =34.2%Net profit margin=net income/net sales=6,775,290/45,852,300=14.7% Return on owners’ inv estment=Net income/total owner’s equity=6,775,290/11,709,280=57.9%In other words, it takes Hongya 6.6 days (365/55) on average tocollect its receivables.3. Judging from these figures, we may see that the inventory and accounts receivable turnovers are pretty high, indicating a good and smooth operation in the firm. Net profit margin is comparatively lower.Chapter 9 The Securities Market1.The appropriate investment goal for the six clients should bemaking certain amount profits with the least risk, for I can see from their cases that the original principal is of vital importance for their normal life, consequently, in my opinion, the optimal investment portfolio should be least risky.2.If I were Simon, the portfolio would be suggested asfollows,35-year-old divorced woman: Concerning the two teen sons who may need a lot of money in their growth, I suggest two types of securities in the portfolio—bonds and common stock with almost equal proportion.The couple: Bonds would be more appealing for they have fixed income and may not want to risk a lot, since this kind of investment provide very steady income and have the least risk.The 19-year-old university freshman: He has no other economical sources owing to the lack of parents and has to rely on this sum of money for a long period until he graduates and finds a job to support himself. SoI suggest bonds and preferred stock in his portfolio, for both of them are of high safety and steady income.The single woman: She has not got married yet and thus have too less worries than the other five people.Chapter 10 Risk Management and Insurance1.The major types of risk faced by Global Info are natural disasters,such as earthquake, typhoon and storms. Besides, fire, theft, explosion and other artificial disasters are also big risk.2. Insurance can be purchased to protect the company from damage orloss of their property. To be more specific, fire insurance cover losses suffered by fire and it can add a rider to the policy, extending the coverage for losses such as windstorms, explosion, riot and fire.3.It should have bought fire insurance and business interruptioninsurance. There may be a lot of electronic equipments in Global Info for online advice applications, thus it is susceptible to fire caused by such kind of facilities. The company should appropriate a certain portion of money to insure it against potential risks for the sake of avoidance of catastrophic losses.1.Risk means uncertainty about the future and is unavoidable to all businesses. The possibility of risk, however small it may seem, indeed exist and can’t be removed thoroughly. So from this sense we may see that the indispensability of insurance.However, due to the fact that the premium exceeded all the compensation and Hongya has always done a good job in disaster-prevention measures, the company can buy less insurance in the future, deducting unnecessary insurances and readjust the structure of insurance concerning the accidents in recent years, or it can buy more cost-saving insurance with its own reality considered.2. It can buy group life insurance, which covers all individuals in a business firm. In addition, it can also set up relative training sessions to the staff that will frequently go out on business, informing them of self-protective methods and strengthening their awareness of safety. Purchase general liability, which protects policyholders against financial risks involving personal, professional, product.。
工商答案-文档
市场营销一、名词解释(每小题3分,共15分)1、社会市场营销观念:是营销观念的发展和延伸,强调企业向市场提供的产品和劳务,不仅要满足消费者的个别的、眼前的需要,而且要符合消费者总体和整个社会的长远利益。
企业要正确处理消费者欲望、企业利润和社会整体利益之间的矛盾,统筹兼顾,求得三者之间的平衡与协调。
2、市场营销组合:是企业在选定的目标市场上,综合考虑环境、能力、竞争状况对企业自身可以控制的因素加以最佳组合和运用,以完成企业的目的与任务。
伊.杰.麦卡锡教授把企业自身可以控制的因素概括为四部分,即产品,价格、渠道和销售促进,按英文字头简称“4P”。
3、消费者行为:指消费者为满足其个人或家庭生活需要而发生的购买商品的决策或行动。
4、目标市场营销:企业通过市场细分明确了自己的目标市场,专门研究其需求特点并针对其特点提供适当的产品或服务,制定一系列的营销措施和策略,实施有效的市场营销组合。
5、需求导向定价法:是以消费者的需求为中心的企业定价方法。
是根据消费者对商品的需求强度和对商品价值的认识程度来制定企业价格。
二、选择题(每小题1分,共15分)1、A2、D3、B4、C5、B6、C7、A8、B 9、B10、A11、B 12、D 13、B 14、A 15、A三、简答题1、简述新旧营销观念的区别?(1).企业营销活动的出发点不同。
(2).企业营销活动的方式方法不同。
(3).营销活动的着眼点不同2、市场营销调研的程序是什么?有效的营销调研一般包括五个步骤:(1)确定问题和研究目标。
(2)制定调研计划。
(3)收集信息。
(4)分析信息。
(5)提出调查结果。
3、影响目标市场策略选择的因素有哪些?(1)、企业的实力(2)、产品的自然属性(3)、市场差异性的大小(4)、产品所处的经济生命周期的阶段。
(5)、竞争对手状况。
4、分销渠道的特征是什么?1、分销渠道是一个由不同企业或人员构成的整体;2、分销渠道是指企业某种特定产品或服务所经历的路线;3、分销渠道的研究应联系相关联商品;4、企业的分销渠道相对固定化,因为市场营销渠道涉及构成渠道的机构与人员。
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2011年11月商务英语专业工商导论模拟练习本试卷分两部分.满分l00分,考试时间150分钟。
1第一部分为选择题,应考者必须在答题卡上按要求填涂,不能答在试卷上。
2第二部分为非选择题,应考者必须在答题卡上直接答题,答在试卷上无效。
3请按照试题题号顺序在答题区域内作答。
Part One(20%)I .Multiple Choice(1%X20 =20%)Direcnions:In this part, there are items 1-20. For each item, there are fourchoices marked A,B,C and D. Choose the best one end write your answers on the Answer Sheet.I .A(n)_is an association of two or more persons to carry on as co-owners of a business for profit.A. sole proprietorshipB. partnershipC. corporationD. franchising2. Colombia, Brazil and China’s Yunnan Province have a(n)_in growing cof-fee beams, because in terms of climate those areas are more favourable for growing coffee beans than other parts of the world.A. absolute advantageB. comparative advantageC: definite advantage D. indefinite advantage3. Based on the findings of the job analysis,a(n)_lists theobjectives,respon-sibilities,main tasks of the job,the conditions under which the job is to be done,and its relationship to other jobs.A. job descriptionB. job specificationC. job forecastingD. job scouting4. Which of the following does NOT belong to Non-Tariff Barriers?A. quotasB. state monopolyC. revenueD. import license system5._is the cheapest mode of transportation, particularly suitable for low-cost bulk cargoes such as coal, ore,grain, timber and construction materials.A. RailB. WaterC. TruckD. Pipeline6.A_is a business that has one owner.A. partnershipB. CorporationC. franchisingD. sole proprietorship7. Which of the following ere goods that consumers would make an extra effort to purchase?A.Shopping products B. specialty productsC. convenience productsD. product mix commodities8. Shipwaith Paper Products produces a variety of goods which are sold to whole sal ers. The wholesalers then distribute the products m a wide variety of office supply stares and discount stores that sell to the final customers. The distribution channelused for Ship waith’s products is an example of a_.A. network and node distribution systemB. one-level channel distribution systemC. two-level channel distribution systemD. direct-level channel distribution system9. The risk of relying on a single key employee can be reduced by_A. purchasing key person insuranceB. narrowing the job descriptionC. task specializationD. automating tasks10. According to its attributes,property can be classified into three types. They are the following EXCEPT for_.A. tangible real propertyB. tangible personal propertyC. intangible personal propertyD. inventory11. A(n)_is a tax a government imposes on imported goods.A. tariffB. quotaC. excise taxD. exchange rate12. Which of the following is NOT one of the managerial skills?A. technical skillsB. mission skillsC. conceptual skillsD. human skills13. When the employees are haired,it is important to train and develop them until they are qualified for the jobs. The methods can include the following EXCEPT _.A. orientationB. on-the-job methodC. off-the-job methodD. performance appraisal14. According to the Herzberg study, managers can motivate employees to be more productive by _A. increasing their responsibilitiesB. increasing their salariesC. providing a safe work environmentD. creating job security15. The programs that determine the specific tasks a computer will perform at any given time are called _A. hardwareB. softwareC. virtual realityD. megahertz16. One of the following terms is NOT included in the types of economic system. It is _.A. capitalismB. socialismC. mixed economyD. equalitarianism17. A major advantage of railroads as a mode of transporting goods is that they_.A. can reach almost my location quicklyB.. are very inexpensive when transporting goods short distanceC. are often the least expensive way of transporting heavy items long distancesD are the only way to transport gas anJoil safely over long distances18. The composition of debt versus equity financing is known as_.A. retained earningsB. revenueC. working capitalD. capital structure19. The following are regarded as intellectual properties protected by laws EXCEPT for _.A. trademarkB. copyrightC. patentD. stock20. The management function that coordinates a firm’s employees and other resources in order to achieve the organization’s goals is_A. planningB. organizingC. leadingD. controllingPart Two(60%)Ⅱ.Gap-Filling(1%x10=10%)Directions:Complete statements 21-25.,filling in each gap with a proper word or phrase:21._insurance covers losses resulting from damage to other people or oth-er people’s property._insurance protect businesses from riskinvolving the damage and loss to their own property.22. Liabilities are what a firm owes to others. Liabilities are those that can be cleared within one year while_liabilities are those that cannot be paid off within one year.23. Fed can use such instruments as_,discount rates and_tocontrol the money supply.24._pricing strategy is also called_pricing, which makes prices appear more acceptable or contain positive indication to customers.25. Besides advantages, sole proprietorships have some disadvantages, such as_,limited access to capital, _and unshared loss.Ⅲ. T/F Questions (1%x10=10%)Directions:Read statements 26-35. Decide whether they are tune or false by writing "T" for true and "F" for false.26. Brokers work as manufacturers’ sales representatives on a relatively permanent basis, while agents work as go betweens for sellers and buyers on a deal-by-deal basis.27. For money of a country to function at all,it must be made legal tender forthat country by its government and be acceptable to the public.28. Countries with advantages in producing one type of goods will trade for goods they have disadvantages in producing.29. Liability losses are those losses to property due to fire, theft, or weather conditions.30. The market for dealings with stocks and bonds is collectively called the securities market.31.Large firms may obtain funds by issuing dividends, which are long-term debt securities(IOUs) purchased by investors.32. Lost or stolen traveler’s checks can usually be replaced if you promptly inform the issuing company of the serial numbers of the lost checks.33. While middlemen add cost, they add value as well.34. Milk, newspapers,soda, and chewing gum are examples of shopping products.35. Owners of a corporation can earn a return on their investment either by receiving dividends or by selling the stock.Ⅳ. Fundamentals of business(1%x25=25%)sole proprietorship 商个体,个体户partnership 商合伙,合伙公司shareholder 股东financing 筹集的资金,融资marketing 营销channels of distribution 分销渠道,销售渠道market segmentation 市场细分product life cycle 产品生命周期pricing 定价wholesaler 批发商promotion mix 促销组合product advertising 产品广告checking account 支票帐户credit card 信用卡debit card 借记卡Fed 美联储copyright 版权motivate 激励,激发owner's equity 所有者权益gross profit margin 毛利润率net profit margin 净利润率current assets 流动资产fixed assets 固定资产premium 保险费creditor 债权人V. Clone ( 1%x25 =25%)Directions: Read the following passage and fill in blanks(41-65)with appropriate words from the list at the end of the passage.Note that there are more words in the list than the blanks in the passage,Investment in one country (41)_individuals organizations (42)_Another is an important aspect of international business. Investment may be. for(43)_in the form of securities or direct capital in the form of productive facilities. Colonialism and(44)_have often been described in terms of powerful nations exploiting the(45)_and natural resources of weaker,less-developed Countries. While some exploitation (46)_till remain,most developing as well as(47)_nations now substantially control the types,(48)_and owner-ship terms of investments(49)_by foreigners. Much of the (50) _private investment is now made by multinational(51)_(MNCs).Technical distinctions in(52)_such global corporations are sometimes made to reflect(53)_multinational investments(54)_operations are made exclusively by an executive(55)_from one nation or by(56) _of different national investment leaders. Clearly; thesemultinational organizations (57) ____ major role in world trade and investments (58)__of their demonstrated management skills,(59)_,financial resources,and related advantages.(MNCs), nevertheless,must (60)_frequently governmental and other(61)_who contend that such far-flung companies are able to (62)____ or avoid national regulation by virtue of their ability to(63)_new(and at times old) investments from one country to another. Some governments have adopted exacting(64)_which Macs must follow in their countries the most common of which requires a majority or significant (65)_of domestic as opposed to foreign ownership.VI. Traaslation (5% x2=10%)Directions Translate sentences into English.66.张伟达和陈浩建立了自己的合伙企业,启动资本为7万元69宏雅可使用长期贷款和短期贷款相结合的资金组合形式。