星级酒店服务指南(中英文版)

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酒店服务指南(中英)

总经理致辞大堂服务GRAND LOBBY SERVICES 1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．外币兑换Foreign Currency Exchange 6．信用卡Credit Card7．退房时间Check-out Time8．客房门卡Room Card9．行李服务Luggage Service10．大堂保险箱Lobby Safe box11．商务中心Business Center12．商场Shopping Center13．残疾人士设施Handicapped Facilities 14．擦鞋服务Shoe-Shine Service15．花店Flower Shop16．租车Car Hire17．着装Dressing18．停车Parking19．行政楼层接待处Executive Floor Reception \GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．饮用水Drinking Water11．电话Telephone12．电吹风Hair Dryer13．冰块Ice Cube14．电熨斗/烫衣板Iron / Iron Board15．房间保密/电话免打扰16．失物招领Lost And Found17．电视节目TV Channel18．网上漫游Internet Service19．空气调节Air Conditioner20．电源总开关Energy Saver21．电源说明Power Supply22．无烟楼层Non-smoking floor23．医疗服务Clinic Service24．环境保护Environmental Protection25．紧急情况EmergencyFOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．大堂吧Lobby Bar3．西餐厅Western Restaurant4．行政酒廊Executive Lounge5．中餐厅Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅Bath buffet Restaurant8．会议室Conference Room9．送餐服务Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴Bathe2．游泳馆Swimming Pool3．健身房Gymnasium Center4．电影厅Film Hall5．休息厅Lounge6．游乐区Game Area7．棋牌室Chess and Mahjong Room8．SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国际直拨电话IDD Calls5．国内、国际直拨须知IDD&DDD Service Guide6．国内、国际长途电话区号IDD&DDD DIRECTORY附表客房物品有偿价格表宝龙国际饭店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻张家口宝龙国际饭店！您的到来，我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。

五星级酒店标准服务英语翻译

五星级酒店标准服务英语翻译五星级酒店标准服务英语翻译随着全球旅游业的迅猛发展，五星级酒店成为了旅客们最受欢迎的住宿选择之一。

五星级酒店以其高品质的服务、舒适的设施和无微不至的关怀而著称。

然而，对于很多国际旅客来说，语言的障碍可能会导致一些沟通困难。

因此，为了帮助五星级酒店提供更好的服务，本文将介绍一些常见的酒店标准服务，并提供其英语翻译，以便旅客们更好地与酒店员工交流。

一、前台接待服务（Front Desk Services）1. 前台接待（Front Desk Reception）前台接待是五星级酒店最重要的服务之一。

接待员应友好、热情地迎接每个客人，并提供各种信息和协助。

英语翻译：Front desk reception is one of the most important services in a five-star hotel. Receptionists should greet each guest in a friendly and welcoming manner, and provide various information and assistance.2. 入住与退房（Check-in and Check-out）良好的入住与退房服务是五星级酒店的基本要求。

员工需要高效、准确地办理入住/退房手续，并为客人提供所需的帮助。

英语翻译：Efficient check-in and check-outservices are basic requirements in a five-star hotel. Staff should process check-in/check-out procedures efficiently and accurately, while providing necessary assistance to the guests.3. 行李服务（Luggage Service）五星级酒店应提供专业的行李服务，包括接送行李和帮助客人搬运行李等。

酒店服务指南

目录CONTENTS一、前厅服务Filst，lobby service二、客房服务Second，room service三、餐饮服务Third，dining service四、康乐及娱乐设施Fourth，peace and happiness and entertainment facility五、电话服务指南Fifth，telephone service guide六、保安服务Sixth safe service致宾客的一封信SENDS A GUTEST’S LETTER尊敬的来宾：热忱欢迎您下榻红日商务酒店，本店设施齐全，服务周到，温馨如家，让你充分感受到尊贵、安全、舒适和充满兴趣及有格调的服务，时您在锑归住宿、体闲、娱乐的最佳选择。

如需要更多的帮助，敬请与酒店大堂副理联系。

祝您有一个愉快的旅程！Zealously welcome you to stay at the Hong Ri Business hotel,this shop facility complete，service tholough,warm like family；lets you fully feel to honored，safe，is comfortable and fills the interest and has the style the service，is you in the tzekwei lodgings，the leisure，the entertainment best choice. If you require more informationor assistance.please contalt the Assistant manager who will be at your service all day around.Wishing you a most pleasant stay with us!总经理：xxxGeneral managel：xxx宾客须知GUEST NOTICE⏹客房入住时请出示护照、身份证或其它有关身份证明的证件。

酒店服务指南中英文版1DOC

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

酒店服务指南英语

酒店服务指南英语Welcome to our luxurious hotel, where your comfort and satisfaction are our top priorities. Our service guide is designed to ensure that your stay is as enjoyable as possible, providing you with a seamless experience from check-in to check-out.Our front desk is available 24/7 to assist you with any inquiries or requests you may have. Whether you needdirections to local attractions, recommendations for dining,or assistance with travel arrangements, our knowledgeablestaff is here to help.For your convenience, we offer a variety of in-room amenities, including high-speed Wi-Fi, a minibar stocked with your favorite beverages, and a state-of-the-art entertainment system. Should you require anything else, our housekeeping team is on standby to cater to your needs.Our hotel also boasts a range of facilities to enhanceyour stay. From our fully equipped fitness center to our tranquil spa, we have everything you need to unwind and recharge. If you're looking to explore the local cuisine, our on-site restaurant offers a diverse menu of dishes preparedby our award-winning chef.For business travelers, we provide meeting rooms equipped with the latest technology, ensuring that your presentationsand meetings run smoothly. Additionally, our concierge service can assist with any business-related needs, from arranging transportation to securing tickets for events.Safety is of utmost importance to us. Our security team is vigilant, ensuring a safe environment for all our guests. In case of emergencies, our staff is trained to respond promptly and efficiently.We understand that sometimes plans change, and we offer flexible cancellation policies to accommodate your needs. Should you need to alter your reservation, our front desk staff will be more than happy to assist you.At our hotel, we strive to provide an unforgettable experience that exceeds your expectations. We look forward to welcoming you and making your stay a memorable one.。

超五星级酒店服务指南(中英文版)

目录总经理致辞大堂服务GRAND LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账 Cashier5．外币兑换 Foreign Currency Exchange6．信用卡 Credit Card7．退房时间 Check-out Time8．客房门卡 Room Card9．行李服务 Luggage Service10．大堂保险箱 Lobby Safe box11．商务中心 Business Center12．商场 Shopping Center13．残疾人士设施 Handicapped Facilities14．擦鞋服务 Shoe-Shine Service15．花店 Flower Shop16．租车 Car Hire17．着装 Dressing18．停车 Parking19．行政楼层接待处 Executive Floor Reception客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center 2．房间清洁服务 Room Cleaning3．房间夜床服务 Turn-down Service 4．洗衣服务 Laundry Service 5．小酒吧 Mini-Bar 6．房间加床服务 Extra Bed 7．送餐服务 Room Service 8．擦鞋服务 Shoes-shine Service 9．叫醒服务 Wake-up Call 10．饮用水 Drinking Water 11．电话 Telephone 12．电吹风 Hair Dryer 13．冰块 Ice Cube 14．电熨斗/烫衣板 Iron / Iron Board 15．房间保密/电话免打扰16．失物招领 Lost And Found 17．电视节目 TV Channel18．网上漫游 Internet Service 19．空气调节 Air Conditioner 20．电源总开关 Energy Saver 21．电源说明 Power Supply 22．无烟楼层 Non-smoking floor 23．医疗服务 Clinic Service 24．环境保护 Environmental Protection 25．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．大堂吧 Lobby Bar3．西餐厅 Western Restaurant4．行政酒廊 Executive Lounge 5．中餐厅 Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅 Bath buffet Restaurant 8．会议室 Conference Room 9．送餐服务 Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴 Bathe2．游泳馆 Swimming Pool3．健身房 Gymnasium Center4．电影厅 Film Hall5．休息厅 Lounge6．游乐区 Game Area 7．棋牌室 Chess and Mahjong Room8． SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．宾客注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话 Room to Room Calls2．拨打外线电话 Outside Calls3．国内直拨电话 DDD Calls4．国际直拨电话 IDD Calls5．国内、国际直拨须知 IDD&DDD Service Guide6．国内、国际长途电话区号 IDD&DDD DIRECTORY附表客房物品有偿价格表金龙国际饭店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻张家口金龙国际饭店！您的到来，我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。

酒店手册含英文翻译

酒店手册含英文翻译前台服务接待：(内线电话：2100、2101)总台接待处24小时为阁下服务，为宾客办理住宿登记，提供相关信息查询。

订房：(内线电话：2108、2118、2035)营销中心为客人提供客房预订服务。

您若有订房需要，请与营销中心联系。

结帐：(内线电话：2102)总台结帐处24小时为您提供交付押金、退房、结帐及帐务查询服务。

住客可以用现金或酒店接受的信用卡支付您的房、餐、洗衣、旅游咨询：（内线电话2035、2114）为您提供旅游咨询，代办旅游业务。

外币兑换：(内线电话：2102)总台收银处提供世界通用的主要货币兑换人民币服务。

贵重物品寄存处：(内线电话：2100、2101)总台接待处免费为您提供贵重物品寄存服务。

行李处：(内线电话：2008)住客需要行李搬运，请与大堂行李处联系，大堂设有免费行李寄存处。

失物招领：(内线电话：2106)如果您发现物品遗失或招领失物，请与大堂副理联系。

商场：(内线电话：2090)为您提供各色食品、茶叶、饮品、精美工艺品、旅游纪念品、日用百货，任您选购。

商务中心：(内线电话：2114、2117)为您提供打字、复印、传真、旅游办理、订票、邮寄、出租电脑等服务，服务时间：7:30—21:00,其余时间可与前台联系.客房服务小酒吧：(内线电话：2121)房内小酒吧酒水、小食品价格详见价格表，使用时签单认可。

请阁下注意：酒水饮料一经开启，无论饮用与否，其费用即计入您的帐单。

若需添加，请通知客房中心。

洗衣服务：(内线电话：2121)如您需洗衣或熨烫衣服，请将衣服准备好，装入洗衣袋内，填好洗衣单，服务员于每日上午10时前收集,当天送回。

酒店亦可办理5小时加快服务，最后收取时间为15点。

阁下务必将衣服中物品取出，酒店不对衣袋内物品因洗涤导致的损失负责。

宽网服务：(内线电话：2121)阁下房间内配备国际互联网“Internet”插口，提供免费上网服务。

上网操作，请参照上网须知。

酒店服务指南(中英文版) (1)

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务 LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账 Cashier5．信用卡 Credit Card6．退房时间 Check-out Time7．客房门卡 Room Card8．行服务 Luggage Service9．大堂保险箱 Lobby Safe box10．商务中心 Business Center11．残疾人士设施 Handicapped Facilities 12．着装 Dressing13．停车 Parking客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center2．房间清洁服务 Room Cleaning3．房间夜床服务 Turn-down Service4．洗衣服务 Laundry Service5．小酒吧 Mini-Bar6．房间加床服务 Extra Bed7．送餐服务 Room Service8．擦鞋服务 Shoes-shine Service9．叫醒服务 Wake-up Call 10． Telephone11．电吹风 Hair Dryer12．电熨斗/烫衣板 Iron / Iron Board13．房间/免打扰Keep the Room Number Secret/Avoid Being Disturbed14．失物招领 Lost And Found15．电视节目 TV Channel16．网上漫游 Internet Service17．空气调节 Air Conditioner18．电源总开关 Energy Saver19．电源说明 Power Supply20．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．中餐厅 Chinese Restaurant 3．送餐服务 Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务 RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施 comply with the measures2．宾客注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice指南TELEPHONE DIRECTORY1．拨打客房 Room to Room Calls2．拨打外线 Outside Calls3．国直拨 DDD Calls4．国、国际直拨须知 IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

酒店服务指南(中英文版) (1)

星级酒店服务指南(中英文版)

目录总经理致辞大堂服务GRAND LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．外币兑换Foreign Currency Exchange6．信用卡Credit Card7．退房时间Check-out Time8．客房门卡Room Card9．行李服务Luggage Service10．大堂保险箱Lobby Safe box11．商务中心Business Center12．商场Shopping Center13．残疾人士设施Handicapped Facilities14．擦鞋服务Shoe—Shine Service15．花店Flower Shop16．租车Car Hire17．着装Dressing18．停车Parking19．行政楼层接待处Executive Floor ReceptionGUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn—down Service4．洗衣服务Laundry Service5．小酒吧Mini—Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes—shine Service9．叫醒服务Wake—up Call10．饮用水Drinking Water11．电话Telephone12．电吹风Hair Dryer13．冰块Ice Cube14．电熨斗/烫衣板Iron / Iron Board15．房间保密/电话免打扰16．失物招领Lost And Found17．电视节目TV Channel18．网上漫游Internet Service19．空气调节Air Conditioner20．电源总开关Energy Saver21．电源说明Power Supply22．无烟楼层Non-smoking floor23．医疗服务Clinic Service24．环境保护Environmental Protection25．紧急情况EmergencyFOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．大堂吧Lobby Bar3．西餐厅Western Restaurant4．行政酒廊Executive Lounge5．中餐厅Chinese Restaurant6．日韩餐厅Japanese ＆Korean Restaurant7．洗浴自助餐厅Bath buffet Restaurant8．会议室Conference Room9．送餐服务Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴Bathe2．游泳馆Swimming Pool3．健身房Gymnasium Center4．电影厅Film Hall5．休息厅Lounge6．游乐区Game Area7．棋牌室Chess and Mahjong Room8．SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国际直拨电话IDD Calls5．国内、国际直拨须知IDD&DDD Service Guide6．国内、国际长途电话区号IDD＆DDD DIRECTORY附表客房物品有偿价格表富阳香雪海宾馆热忱欢迎阁下光临尊敬的宾客：欢迎您下榻富阳香雪海宾馆您的到来,我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。

酒店服务指南英文

Hotel Service GuideTraveling to a new city can be an exciting experience, but it can also be overwhelming, especially when it comes to navigating the services and amenities offered by hotels. This guide aims to provide you with a comprehensive overview of the common services that you can expect to find in most hotels, as well as some tips on how to make the most of your stay.Check-InUpon arrival at the hotel, the first point of contact will often be the check-in counter. Here, you will be required to present your identification and credit card for verification. Once the necessary paperwork is completed, you will be given a room key or access card, as well as information about the hotel’s facilities, breakfast timings, and check-out procedures. Keep in mind that most hotels have a designated check-in time, so be sure to arrive within the specified window to avoid any delays.Rooms and AccommodationHotel rooms come in various sizes and configurations, ranging from standard single rooms to luxurious suites. Each room is typically equipped with essential amenities such as a comfortable bed, a private bathroom with toiletries, a television, and a mini-bar. It is essential to familiarize yourself with the room’s features, including the air conditioning, heating, and lighting controls, to ensure a comfortable stay.Dining OptionsHotels typically offer guests a range of dining options, from a formal restaurant serving a la carte or buffet meals to casual cafes and room service. Breakfast is often included in the room rate and is served in the designated dining area. Some hotels also offer lunch and dinner services, as well as specialty cuisines such as local or international dishes. Be sure to check the hotel’s dining hours and menus to plan your meals accordingly.Housekeeping and MaintenanceHousekeeping services play a crucial role in maintaining the cleanliness and comfort of your room. Most hotels offer daily housekeeping, where staff will tidy up the room, change the bed linens, and replenish toiletries. Additionally, hotels have maintenance personnel on call to address any issues with the room’s appliances or fixtures promptly. If you have any specific requirements or preferences, do not hesitate to inform the front desk or housekeeping staff.Facilities and EntertainmentHotels often provide guests with access to various facilities and entertainment options to enhance their stay. Common amenities include a fitness center, swimming pool, spa, business center, and conference rooms. Some hotels also offer recreational activities such as guided tours, cooking classes, or live performances. Take advantage of these facilities to relax, socialize, or stay productive during your stay.Check-OutWhen it is time to depart, be sure to settle any outstanding bills, return the room key or access card, and inform the front desk of your departure. Hotels typically have a check-out time that you must adhere to, so plan your departure accordingly to avoid any unnecessary charges. If you require assistance with luggage or transportation, the hotel staff will be happy to assist you with arranging for a taxi or shuttle service.ConclusionIn conclusion, understanding the services and amenities offered by hotels can help you make the most of your accommodation experience. By familiarizing yourself with the check-in process, room features, dining options, housekeeping services, facilities, and check-out procedures, you can ensure a comfortable and enjoyable stay. Remember to communicate any special requests or preferences to the hotel staff to enhance your overall experience. Enjoy your stay!This guide provides valuable information on the common services and amenities offered by hotels to help you navigate your stay effectively. Ensure you make the best of your hotel experience by following these guidelines.。

酒店服务指南英文翻译稿

●●大酒店服务指南Service Guide of ●●Grand Hotel总经理致辞General Manager Address尊敬的宾客：Dear guests:您好！欢迎您来到长白山观光、休闲、度假、探险……下榻●●大酒店。

Hello! Welcome to Changbai Mountain for sightseeing, relaxation, vacation, exploration…..and choose to stay in ●●grand hotel.●●大酒店位于长白山腹地的●●市浑江江畔，东临长白山满族文化博物馆，北临●●公园，是集餐饮、娱乐为一体的豪华酒店，这里环境优雅、交通便捷是商务、会议、旅游、观光的理想下榻之处。

●●grand hotel is located in Hunjiang riverside of ●●City, which is the hinterland of Changbai Mountain, with Changbai Mountain Manchu Culture Museum in the east and ●●Park in the north. It is a deluxe hotel integrated catering with entertainment. The elegant environment and convenient traffic will provide you withan ideal accommodation for business, conference, traveling and sightseeing.我宾馆餐饮部由名厨主灶，各种美味佳肴任您品尝。

客房部精心设计的各类标间、豪华套房，为您提供了多种选择。

热情周到的服务让您有一种宾至如归的感觉。

Famous chefs work in our food & beverage department and a variety of delicacies are cooked for your taste. Various well-designed standard rooms and deluxe suites provide you a variety of options and warm and thoughtful service make you feel at home.“宾客至上，服务第一”是我们的宗旨，让您在这里生活的舒适、愉快、满意是我们的职责，愿我们的努力带给您无穷的乐趣，真正不虚此行。

酒店服务指南英文版本

Hotel Service Guide (English Version)Welcome to our hotel! We are delighted to have you as our guest and hope that you have a comfortable and enjoyable stay with us. To ensure that your experience at our hotel is truly exceptional, we have put together a comprehensive service guide for your convenience. Please read through the following information carefully to make the most of your time here.Room AccommodationsOur hotel offers a range of room options to suit your needs. Whether you are traveling solo, with a partner, or with your family, we have rooms that cater to different group sizes. Each room is equipped with modern amenities to make your stay comfortable, including:•Complimentary Wi-Fi•Flat-screen TV•Mini refrigerator•Coffee and tea making facilities•In-room safe•Hairdryer•Iron and ironing board•ToiletriesIf you require any additional items or have specific preferences, please do not hesitate to contact our front desk staff, who will be happy to assist you.Dining OptionsIndulge in a culinary experience at our hotel’s dining facilitie s. Start your day with a delicious breakfast buffet at our restaurant, where you can choose from a variety of fresh and tasty options. For lunch and dinner, our chef prepares delectable dishes using locally sourced ingredients to create a memorable dining experience.If you prefer to dine in the comfort of your room, room service is available during specific hours. Simply peruse the menu and place your order with our friendly staff.Facilities and ServicesTo enhance your stay, our hotel provides a range of facilities and services for your convenience and enjoyment. Some of the amenities available to guests include: •Fitness center•Swimming pool•Business center•Concierge services•Laundry and dry-cleaning services•Airport shuttle service•Tour and ticket assistanceAdditionally, our front desk is open 24 hours a day to attend to any queries or requests you may have. Our staff is dedicated to making your stay with us as pleasant and comfortable as possible.Local AttractionsExplore the surrounding area and discover the attractions and activities available nearby. Our hotel is conveniently located near popular landmarks, shopping districts, and cultural attractions. Our concierge team can provide recommendations on places to visit and assist with booking tours or transportation.Contact UsWe hope that this service guide has been helpful in familiarizing you with our hotel and the services we offer. Should you require any further assistance or have any questions, please do not hesitate to contact our front desk staff or visit our website for more information.Thank you for choosing to stay with us. We wish you a pleasant and memorable experience at our hotel.。

酒店设施服务指南英语作文

酒店设施服务指南英语作文Hotel Facilities and Services Guide.1. Introduction.Welcome to our luxurious hotel, where we strive to provide our guests with an unparalleled experience. Our hotel offers a range of facilities and services designed to cater to your every need, ensuring a comfortable and enjoyable stay. In this guide, we will introduce you to the various facilities and services available at our hotel.2. Accommodation.Our hotel boasts a variety of accommodation options to suit every taste and budget. From deluxe rooms to presidential suites, each room is equipped with modern amenities such as flat-screen TVs, high-speed internet access, and plush bedding. Some rooms even offer additional features like private balconies or jacuzzis.3. Dining.Our hotel is home to several restaurants serving arange of cuisines to satisfy your palate. Whether you're looking for a quick bite to eat or a fine dining experience, our restaurants will cater to your needs. Frominternational buffets to à la carte menus, we offer a diverse selection of dishes prepared by our experienced chefs.4. Fitness and Recreation.To help you maintain your fitness routine while traveling, our hotel features a fully equipped gym with the latest cardio and strength training equipment. Additionally, we offer a variety of recreational activities such as swimming, tennis, and yoga classes. Our spa and massage services are also available to help you relax and rejuvenate.5. Business Services.For business travelers, our hotel provides a range of services to make your work life easier. We offer state-of-the-art meeting rooms equipped with the latest technology, including projectors, screens, and high-speed internet access. Our business center also provides secretarial services, printing, and faxing facilities.6. Concierge Services.Our concierge team is dedicated to making your stay as convenient and enjoyable as possible. They can assist you with a wide range of services, including making restaurant reservations, arranging transportation, and providing information about local attractions and events.7. Room Service.For those who prefer to relax in their rooms, our room service team is available 24/7 to cater to your needs. Whether you're hungry for a midnight snack or in need of a fresh cup of coffee, our room service menu offers a varietyof delicious options delivered straight to your room.8. Safety and Security.Our hotel takes the safety and security of our guests very seriously. We have a comprehensive security system in place, including CCTV cameras and secure parking facilities. Our staff is also trained to handle emergency situations, ensuring your peace of mind during your stay.9. Accessibility.We strive to make our hotel accessible to all guests, including those with special needs. Our facilities are designed to accommodate guests with disabilities, and we provide additional services such as assistive listening devices and wheelchair accessible rooms.10. Conclusion.At our hotel, we believe that every stay should be a memorable experience. Our facilities and services aredesigned to cater to your every need, ensuring that you enjoy a comfortable and enjoyable stay. We look forward to welcoming you to our hotel and providing you with an exceptional experience.。

酒店指南英文

Energy ConservationTo conserve precious energy, kindly remove your key card from the electricity insert before leaving your room. 为了节约珍贵的能源，请离开房间时拔出门卡。

Mini-Bar 吧柜A Variety of beverages and snacks are available in guestrooms, and will be charged as per consumption. Beverages may be replenished by contacting Housekeeping.客房提供丰富饮料食品，按单价收费，请联系客房部及时补充。

Complimentary 免费使用〈用于宾馆客房内免费饮料、食品等〉HOUSEKEEPING 客房服务Kindly contact Housekeeping for any amenities that may make your stay more comfortable, including extra pillows, blankets, baby cribs and portable mobile phone chargers.如有任何额外设施需求,请与客房中心联系,我们提供额外的枕头、毯子、婴儿床以及便携式手机充电器，让你宾至如归。

BEAUTY SALON 美容院LEVEL 1Our Beauty Salon provides hairdressing and facial skincare services ,as well as head ,shoulder and facial massages. Business hours:09:00hrs-22:00hrs我们的美容院提供美容和面部护肤服务,以及头、肩和面部按摩。

星级酒店服务指南

星级酒店服务指南一、入住及服务1.1办理入住手续-欢迎客人入住，协助客人办理入住手续，提供个性化服务。

-为客人提供住宿信息、酒店设施和服务等相关事项的介绍。

1.2贵重物品保管-为客人提供贵重物品保管服务，确保客人财物的安全。

1.3行李搬运-协助客人搬运行李至客房，并提供相应的行李服务。

1.4客房清洁-提供专业的客房清洁服务。

-根据客人的要求提供床铺更换、浴室清洁和客房打扫等服务。

1.5菜单及订餐服务-提供酒店菜单和订餐服务，为客人提供优质的餐饮体验。

1.6其他服务-为客人提供其他额外服务，如洗衣服务、叫醒服务、租车服务等。

二、餐饮服务2.1早餐服务-提供丰富多样的早餐菜单和供应时间，满足不同客人的需求。

-提供高品质的餐厅服务，为客人呈现美味的菜肴和独特的用餐体验。

2.3宴会服务-为客人提供宴会服务，包括会议室预订、宴会菜单设计和餐饮配套等。

2.4酒吧及休闲区-提供舒适的酒吧和休闲区，为客人提供各类饮品和轻食。

三、健身与休闲3.1健身房-提供现代化的健身设施和器材，让客人保持良好的身体状态。

3.2游泳池-提供宽敞清洁的室内或室外游泳池，让客人放松身心。

3.3水疗中心-提供按摩、SPA和美容等水疗服务，为客人提供全面的放松体验。

3.4康体娱乐设施-提供各种康体娱乐设施，如桌球、乒乓球、卡拉OK等。

四、会议与活动4.1会议室预订-为客人提供各种规格的会议室预订服务，并提供相应的会议设备。

-提供专业的会议服务，包括会议布置、现场支持和餐饮服务等。

4.3活动策划-提供活动策划和组织服务，包括宴会、婚礼和展览等。

五、客户关怀5.1客户投诉处理-提供快速响应和解决客户投诉的服务，并采取措施改进服务质量。

5.2客户满意度调查-定期进行客户满意度调查，了解客户需求并改进相关的服务。

5.3客户关怀服务-提供个性化的客户关怀服务，包括生日祝福、返现优惠和会员福利。

Guide to Star Hotel ServicesI. Check-in and Services1.1 Check-in Procedure1.2 Safekeeping of Valuables- Provide guests with safekeeping services for their valuables, ensuring the security of their belongings.1.3 Luggage Handling- Assist guests in carrying their luggage to their rooms, and provide corresponding luggage services.1.4 Room Cleaning- Provide professional room cleaning services.- Provide bed changing, bathroom cleaning, and room tidying services according to guest requests.1.5 Menu and Dining Services- Provide hotel menus and dining services, offering guests a high-quality dining experience.1.6 Other Services- Provide additional services such as laundry services, wake-up calls, and car rental services for guests.II. Dining Services2.1 Breakfast Services2.2 Restaurant Services- Provide high-quality restaurant services, presenting guests with delicious dishes and unique dining experiences.2.3 Banquet Services- Provide banquet services for guests, including conference room reservations, banquet menu design, and catering support.2.4 Bar and Lounge AreaIII. Fitness and Leisure3.1 Gym- Provide modern fitness facilities and equipment to help guests maintain a good physical condition.3.2 Swimming Pool- Provide spacious and clean indoor or outdoor swimming pools for guests to relax their body and mind.3.3 Spa Center3.4 Recreation Facilities- Provide various recreational facilities, such as pool tables, ping pong tables, and karaoke.IV. Meetings and Events4.1 Conference Room Reservations- Provide various sizes of conference room reservations and corresponding conference equipment.4.2 Conference Services- Provide professional conference services, including conference setup, on-site support, and catering services.4.3 Event Planning- Provide event planning and organization services, including banquets, weddings, and exhibitions.V. Customer Care5.2 Customer Satisfaction Surveys- Conduct regular customer satisfaction surveys to understand customer needs and improve related services.5.3 Customer Care Services- Provide personalized customer care services, including birthday wishes, cashback discounts, and member benefits.。

酒店服务指南英文版

酒店服务指南
Direc雪泡泡1992
Demand of Stars
1. reasonable and the basic layout of the hotel for guests at the hotel's normal activities. 2. Public Information GB/T10001.1 with graphic symbols and GB/T10001.2. 3.have to adapt to the climate of the location of heating, refrigeration equipment, well-ventilated area.
d. at least 75% of the rooms have a bathroom, equipped with a pumping Gong Tong, basin, shower or bath (with shower curtain). There is no room floor of the bathroom with separate male and female, between public-bathroom for guests, as well as the use of the separate men and women, between public-bathroom, with shower curtain. To take effective measures to non-slip, a 24-hour water supply, water supply 18 hours. e. adequate lighting, shading curtain;
4. good conservation facilities and equipment to clean, health and effective. 5.instructions to use a variety of services and standardize the use of the word, at least in English at the same time, said. 6. be able to provide services in English.

酒店服务指南英文翻译稿

酒店服务指南英文翻译稿Hotel Service GuideCheck-InRoom AmenitiesHousekeepingDining OptionsFitness and RecreationFor those seeking to stay active during their stay, our hotel provides a well-equipped fitness center with cardio and strength-training equipment. Additionally, our swimming pool offers a refreshing way to relax and unwind. Pool towels are available at the poolside. Please note that the use of the fitness center and swimming pool is upon availability and subject to certain schedules and regulations.Business ServicesTransportationAdditional Information- For any emergencies or medical concerns, please contact the front desk immediately.- We offer laundry and dry-cleaning services for your convenience. Details and pricing can be found in your room's directory.- Our staff is fluent in multiple languages to better assist you.- Smoking is strictly prohibited in all areas of the hotel, including guest rooms. Designated smoking areas are available outside the hotel building.- Kindly return room keys to the front desk upon check-out.We hope you have a pleasant stay at our hotel. If you require any further assistance or have any specific requests, please do not hesitate to contact our reception. Thank you for choosing our hotel, and we look forward to serving you.。

星级酒店服务指南(中英文版)

星级酒店服务指南(中英文版)1000字星级酒店服务指南星级酒店是旅游业中的重要组成部分，为客人提供高品质、多元化的住宿体验，其中服务水平是提高星级酒店竞争力的重要因素。

本指南将为星级酒店员工提供服务要点和技巧，帮助他们提高服务质量，满足客人的需求。

前台服务1.礼貌与热情客人在前台碰到员工时，员工应该给予客人礼貌、热情的问候，向客人微笑表示欢迎。

2.专业的知识与技能前台员工应该知道如何为客人提供服务的要点及相关知识，比如客房种类、餐饮设施、区域旅游景点等；并且需要掌握相关的信息技能，以便在咨询客人时快速定位信息。

3.及时的回应和解决问题无论是房间问题、付款问题还是其他问题，前台员工应该及时回应客人的要求，耐心地解决问题，确保客人的满意度。

客房服务1.环境卫生与干净住宿环境是客人选择酒店的关键因素之一，员工需要及时、有效地清洁客房和更换床上用品，确保每位客人都能享受到干净、卫生、舒适的环境。

2.个性化的服务通过与客人的沟通，员工可以了解到客人的需求和喜好，并根据客人的喜好提供个性化的服务，比如准备客人喜欢的饮品、将他们晚归的需求记录到对应的客房等等。

3.安全与保密针对客人在旅行中可能遇到的安全问题，员工需要提供相应防范策略和建议，确保客人能够安全畅游；在客人在房间内遗失东西时，员工要保护客人的隐私不泄露。

餐饮服务1.多样化的菜单星级酒店的餐饮服务需要提供多样化和高品质的菜单，比如素食、儿童餐等菜单，以满足不同客人的需求。

2.合理的定价员工需要清楚地掌握餐饮定价策略，帮助客人理解菜单上的价格，并对客人提供菜单上的菜品介绍。

3.贴心的服务对个别客人的特殊要求，比如敏感的饮食偏好、有过敏史等，员工需要协助餐饮部门安排相应的餐点，确保客人的需求得到满足。

设施服务1.完善的设施酒店需要为客人提供各类设施，如健身房、游泳池、商务中心等，员工需要明确了解这些设施的运转和使用细节，并在必要时向客人提供帮助。

2.及时的维护员工需要时刻关注设施的使用情况，及时发现并处理问题，确保设施在高品质的状态下运行。

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