客户日常维护之新客户建立业务关系
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《跨境电商沟通与客服》
4.14 客户日常维护之新客户 建立业务关系
Daily Maintenance(1)
2 客户日常维护
《跨境电商沟通与客服》
维护客户关系，留住回头客可以给卖家带来可观的订单。要想 在跨境电商平台上有好的销售业绩，留住回头客、提高重复购买率 是非常必要的。这就需要卖家在平时要多多和客户沟通，对优质客 户进行定期维护。
3 客户日常维护
《跨境电商沟通与客服》
客户的维护主要包括客户的日常维护及新产品推广或在节假日 产品促销方面的宣传。卖方可以主动联系买家，以扩大交易地区及 对象、建立长期业务关系、拓宽产品销路为目的发送建交函，选取 某类特定商品，进行具体的推荐性介绍。除了拓宽新客户，每逢节 假日卖家可以向老客户发送节假日的祝贺信或平时的问候信，以给 客户留下深刻的印象。
4 新客户建立业务关系
《跨境电商沟通与客服》
Sample 1: Dear customer, We’d like to introduce our company and products to you, and hope that we
may build business cooperation in the future. We are specializing in manufacturing and exporting ball pens for more
than 6 years. We have profuse designs with series quality grade and our price is competitive because we are the manufacturer.
You are welcome to visit our store http://.......which includes our company profiles and some hot selling products. Should any of these items be of interest to you, please let us know. As a very active manufacturer, we develop new designs every month. If you have interest in it, it’s my pleasure to offer news to you regularly.
Best Regards, （your name）
5
《跨境电商沟通与客服》源自文库
Thank You
4.14 客户日常维护之新客户 建立业务关系
Daily Maintenance(1)
2 客户日常维护
《跨境电商沟通与客服》
维护客户关系，留住回头客可以给卖家带来可观的订单。要想 在跨境电商平台上有好的销售业绩，留住回头客、提高重复购买率 是非常必要的。这就需要卖家在平时要多多和客户沟通，对优质客 户进行定期维护。
3 客户日常维护
《跨境电商沟通与客服》
客户的维护主要包括客户的日常维护及新产品推广或在节假日 产品促销方面的宣传。卖方可以主动联系买家，以扩大交易地区及 对象、建立长期业务关系、拓宽产品销路为目的发送建交函，选取 某类特定商品，进行具体的推荐性介绍。除了拓宽新客户，每逢节 假日卖家可以向老客户发送节假日的祝贺信或平时的问候信，以给 客户留下深刻的印象。
4 新客户建立业务关系
《跨境电商沟通与客服》
Sample 1: Dear customer, We’d like to introduce our company and products to you, and hope that we
may build business cooperation in the future. We are specializing in manufacturing and exporting ball pens for more
than 6 years. We have profuse designs with series quality grade and our price is competitive because we are the manufacturer.
You are welcome to visit our store http://.......which includes our company profiles and some hot selling products. Should any of these items be of interest to you, please let us know. As a very active manufacturer, we develop new designs every month. If you have interest in it, it’s my pleasure to offer news to you regularly.
Best Regards, （your name）
5
《跨境电商沟通与客服》源自文库
Thank You