Quality Assurance Manager-品质经理

• Highly skilled at leadership coaching, team training and development and mentoring.
• Proficient in creating and evaluating weekly client reports ensuring compliance with PhRMA and OIG
regulations as well as state and federal laws.
• Ability to handle highly confidential materials and records including W9 and other vendor documents.
工作经验
Quality Assurance Manager
INTRAMED EDUCATIONAL GROUP - 2006年至目前
• Proactively identify training and development needs of a team of 20 Speaker Bureau Coordinators as well
as preparing and continuously updating training materials for QA department.
• Track and monitoring work process through reporting to assure quality of work and identify individuals in
need of further mentoring.
• Independently manage, review and anal yze all project reporting from database evaluating coordinator
compliance with standard operating procedures, PhRMA and OIG regulations and other state and federal laws
and implementing corrective action plans.
• Evaluate current processes and design solut ions and improvements aimed at increasing program coordinator
efficiency and accuracy that are responsive to and anticipatory of client needs.
• Established call monitoring guidelines and oversee call monitoring process to assure superior customer
service to clients and KOLs.
• Negotiate contracts with vendors and review legal documents
Senior Speaker Bureau Coordinator
INTRAMED EDUCATIONAL GROUP - 2004年至目前
Performed all of Coordinator responsibilities plus:
• Responsible for overseeing, proofreading and editing all incoming program requests to all coordinators from
sales representatives for accuracy and completeness and gave feedback to managers as well as approving
invitation templates.
Speaker Bureau Coordinator
INTRAMED EDUCATIONAL GROUP - 2002年至目前
Researched, developed, managed and executed over 200 promotional pharmaceutical events nationally with
key opinion leaders.
• Quickly won trust of sales force and speakers in previously dissatisfied territories
• Responsible for all aspects of event from start to finish, including budget management and reconciliation.
• Diplomatically enforced negotiations with vendors to arrive at mutually agreeable, cost-saving
solutions
pertaining to event accommodations and audiovisual equipment.
• Managed attendee inv itation and communication process and setting up travel arrangements for each
assigned program.
• Attend national and regional speaker trainings and assist with attendee registration.
• Maintained detailed files on all aspects of communication, corresponde nce and financial aspects of each
meeting.
• Utilized database for initiating and tracking progress of meetings.
Temporary Attorney
THE LAW OFFICE OF CHARLES KRUPIN - New York, NY - 1999年至 2001年
Drafted discovery material in personal injury disputes.
• Pr epared no fault insurance forms.
• Liaison with clients and no fault insurance carriers.
• Handled highly sensitive and confidential material daily.
Legal Research Assistant
ST. JOHN'S UNIVERSITY SCHOOL OF LAW - Jamaica, NY - 1998年至 1999年
Wrote legal memorandum and reports based on research.
• Conducted extensive legal research on Lexis/Nexis, Westlaw and the internet.
教育
Juris Doctor 专业Law
St. John's University - Jamaica, NY
1998年
Bachelor of Arts 专业History
Boston University - Boston, MA
1995年
技能
Problem Solving, Critical Thinking, Leadership Training and Development, Budget Tracking and Report Preparation, Vendor Contract Negotiation, Customer Service, Presentations, Written and Verbal
Communication
奖项
CALI Award For Excellent Achievement in the Study of Trusts and Estates (Awarded to
highest grade in class)
1997年
额外信息
Skills Summary
• Problem Solving
• Critical Thinking
• Leadership Training and Development
• Budget Tracking and Report Preparation
• Vendor Contract Negotiation
• Customer Service
• Professional Presentations
• Logistical Planning & Coordination
• Written and Verbal Communication
• Highly Organized
Computer Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), Westlaw, LexisNexis。