酒店顾客“加床”服务要求标准处理(中英文)

酒店顾客“加床”服务要求标准处理

Why is this task important for you and our guests?

为什么此项任务对您和客人如此重要?

Answers:

回答：

1.I am able to increase the GSTS score.能够提升客人的满意指数

2.I can show my professionalism.能够展示我们的专业

3.If a guest needs an additional bed or baby cot, it is important for

me that the additional person is not too squashed and has sufficient space to enjoy a comfortable sleep.如果客人需要加床或是婴儿床,客人主要是不想太挤并希望有足够舒适的地方睡觉

Summary questions:

问题概述：

1.What are the charges for a role away bed and a baby cot? 加床和

婴儿床是怎样收费的?

2.How many baby cots does the hotel have? What happens if we have

run out of baby cots? 酒店有多少张加床,如果加床借完了该怎样处理?

3.Why do I need to add amenities for the 3rd person and where do I place

them? 为什么需要给第三个人增加用品,并放在什么地方?

4.What do I need to do after completing the job? 在加完床后应还做

什么事情?

5.Why do I need to make the bed, why is it not pre-prepared? 为什

么还需要做床,为什么不能提前做好?

6.Must I leave towels for babies? 有必需给小孩毛巾吗?