高考英语作文投诉信教案(6页)

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高中英语应用文写作---投诉信

高中英语应用文写作---投诉信➢设计理念：通过本节课的教学，了解投诉信的写作思路及基本框架，突破常规另辟蹊径，从内容、结构、语气和语言四个方面分析投诉信的基本写作手法，选择不同类别典型的投诉信作为示范，结合教学实践设计应用文考题与范文习作相结合的赏析课。

➢教学步骤：Step1：导入：Lead-in：何时需要写投诉信，投诉信的使用场景-Writing Purpose➢When do you need to write letters of Complaint?Step2：探讨投诉信写给谁？➢Write Letters of Complaint to→Who is the recipient（receiver）?- To someone it may concern◆shops◆sales clerk◆headmaster◆person in charge◆canteen managerStep 3：探究投诉信文体概述．．．．Step 4: ✍明确投诉信写作步骤：◆第一步：表明自己的身份，说明写信的目的，因何事投诉何人和机构；◆第二步：具体阐述投诉的内容与投诉的理由；◆第三步：提出解决建议并期望尽快解决，表示感谢。

Step 5: 从投诉信的框架、内容、语言、语气四个方面剖析投诉信的具体写作要求Step 6：再深入分析投诉信基本框架的三个段落的组成部分Structure of the letter of complaintBeginning --- Purpose of writing the letter【写信意图-投诉不当行为→说明身份+表明写作的目的】Body Arrangements---【主体段落 →投诉的内容+投诉的具体原因（诉求的条理要清晰）→呈现所有要点+描述事件的经过】Ending ---【希望得到的结果+期待对方调查整改→总结全文，再次点题】Step 7：提供丰富有效的词、词块、句子和段落，做好写作的充分准备;Step 8：让学生掌握如何评判一篇好的投诉信的基本标准;Step 9：具体展开, 仔细分析投诉信6个教学案例投诉学生餐厅食品和服务质量不佳, 投诉网购英文小说质量问题，投诉航班糟糕的服务,投诉商品劣质营业员态度粗暴, 投诉新华书店买的英文词典质量问题, 投诉网购笔记本电脑及英文小说存在的问题，赏析投诉信范文。

高三英语二轮复习应用文写作之投诉信讲义

高三统测小作文（投诉邮件）假如你是李华，最近你在某英文网站订购电影票时遇到了一些问题。

为此，你决定向该公司的客服进行投诉，内容包括：1. 网页设计不合理；2. 退款不及时;3. 希望问题尽快得到解决。

分析过程：体裁：投诉信【邮件】主要时态：投诉内容：客观事实 do、does，事情经过did人称：3 1注意：需要掌握专业词汇：与购票、网站界面设计、退款等相关的专业词汇。

需要语气控制：在投诉时表达不满，同时又需要保持礼貌性，需要在词语选择和句式结构上找到平衡。

文章框架分析第一段：介绍自己+引出难题第二段：描述具体问题+对自己影响第三段：表达期待或者问题尽快解决+感谢处理-------------------------------------------------------------------------------------------------------第一段相关词汇或者短语客户服务部：Customer Service Team邮件开头问候语：I hope this email finds you well.电影票：movie tickets通过你们的网站via your website购买 purchase经历麻烦事 experience difficulties第一段组成1）问候语2）介绍自己+概述什么情况下遇到麻烦事翻译下面句子。

我是李华，最近当我试图通过你们网站买电影票的时候遇到了难题。

【while 引导的主从句】My name is Li Hua, and I recently experienced difficulties while trying to purchase movie tickets via your website.开头其他表示方式【背诵】问候语，我想让你注意一个重要的问题，一个我最近在你们的服务/产品中遇到的问题。

I hope this message finds you well. I am reaching out to bring an important issue to your attention, one that I recently experienced with your service/product.我写这封信是为了正式解决一个关于最近购买/使用[产品/服务]的体验的问题，不幸的是，它并没有达到预期的标准。

英语投诉信讲义高考英语专题复习

投诉信建议型投诉第一段：说明身份、写作目的其次段：投诉内容+理由+改良建议第三段：盼望对方接受建议、解决问题索赔型投诉第一段：说明身份、写作目的其次段：投诉内容+理由〔迫切的不利后果第三段：盼望对方重视并解决问题〔对方提升改良+给自己相应赔偿〕投诉信作文模板1.投诉信〔埋怨信〕(Letter of plaint)〔1〕写作方法①首段：留意客观礼貌a.自我介绍;c.说明目的要求。

①主体：绽开说明投诉缘由、具体理由或后果，留意内容充实，符合交际习惯。

a.具体说明状况，中肯提出问题;b.提出改良建议，说明盼望如何解决；c.拓展题目内容，尤其要强调问题不解决所带来的后果。

①尾段：提出解决方案，不用绽开，留意公正公正、礼貌原那么。

a.表达剧烈愿望，盼望上述问题得到快速恰当的解决；b.有时可就问题的解决限定时间;C.对有关人员的努力表示感谢；d.盼望尽快得到满足答复。

第一局部：提出埋怨并表示圆满套语：(1〕很愧疚打搅您，但我必需严厉?提出投诉。

I am sorry to trouble you but I am afraid that I have to make a serious plaint.〔2〕我很圆满地告知你投诉有关……的事由。

I am sorry to tell you that there should be cause to plain about...〔3〕我真的很厌烦埋怨，但最近有一件事情的确令人烦心。

I really hate to plain, but one thing is really disturbing now.其次局部：阐述问题发生的经过第三局部：指出问题引起的后果〔1〕噪音影响我的睡眠，使得我在上班时间无法集中精力。

结果这些天我已经搞错了好几次The noise disturbs my sleep so that I can't concentrate on my work during the work time, and as a result, I have made several mistakes these days.〔2〕在这样〔嘈杂〕环境下我无法进行讨论，我需要一间宁静的房间。

高中英语作文--- letter of complaint 投诉信课件

可否换一个更加委婉的表达？ would like sb. to do sth.
表达对解决问题的期望，表示感激，期待回复如果贵店可以对此事给予足够的重视我将不胜感激。期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,

高三英语一轮复习应用文写作训练+投诉信+讲义

投诉信文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。

在语言方面，要注意把握分寸，要公平、公正。

投诉信应包括三个方面的内容：1. 表明写信目的，投诉的内容。

2. 投诉的具体原因。

3. 希望得到的结果。

首段句型:1.我写信是投诉关于……I am writing to complain/make a complaint about…第二段句型：1.我对……不满意有一些主要原因。

首先，……更糟糕的是，……最后，……There are some main reasons why I am not content/satisfied with…. To beginwith, …What’s worse, …Last but not least, …2.为了改善这种情况，我建议你......。

To improve the situation, I suggest that you should…(解决方法).3.我真诚地希望你能改善你们的服务/产品，以及采取恰当的措施防止类似事件再次发生。

I sincerely hope you can better improve your service/product and take proper measures to prevent such mistake arising again in the future.第三段句型：你若能尽快给我一个满意的答复，我将感激不尽。

I would appreciate it if you could give me a satisfactory reply as soon as possible.模板：Dear …,I am Li Hua, one of your customers. I am writing to make a complaint about your service/product.…(事情发生的时间、地点). To my disappointment, I found some problems, which made me upset. To begin with, …(投诉原因一). What’s more, …(投诉原因二). What’s worse, …(投诉原因三), affecting ... seriously.To improve the situation, I suggest that you should…(解决方法). I sincerely hope you can better yourservice/product and that mistake won’t arise again in the future.I am really annoyed about it. I am convinced that you will take my complaints seriously.(另一种段尾表达：I would appreciate it if you could give me a satisfactory reply as soon as possible.)我是李华，你们的一位顾客。

投诉信教学设计

Writing: a letter of complaintI. What is a complaint letter? （什么是投诉信？）▪背景：遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下向相关机构或人员写信，旨在解决问题。

▪语言：要注意把握分寸，要公平、公正、礼貌。

▪内容：1. 表明写作目的，因何事投诉；2. 具体存在的问题；3. 希望得到回复并解决问题。

II. Task presentation（任务呈现）▪假如你是学生会主席李明，请你代表全校同学给校长写一封信，反映一下你校食堂的几点问题，以引起学校重视。

问题包括：1. 菜价昂贵；2.过于油腻，味道不佳，菜品种类少；3.排队时间长，浪费午休时间。

▪注意：1. 词数不少于120；2. 开头和结尾已给出，不计入总词数；3.可适当增加情节，以使行文连贯。

III. Brainstorming（头脑风暴）▪Structure of the text:Paragraph 1: Introduce yourself and express the dissatisfaction directly.Paragraph 2: Describe the details of complaining.Paragraph 3: Expect a reply and express gratitude（感激）.▪Notice:Tense: Present simple.Person: The first person.Key points: 菜价；味道、种类；排队时间。

IV. Useful expressions（词语、句型储备）套用句式：1.写作目的：I’m writing to make a complaint about…2.投诉内容：The reason is that… In the first place,… What’s more,… Last but not least,…3.希望得到的结果：I would appreciate it if you could kindly reply us and give a solution.词语储备：▪代表on behalf of▪抱怨complain▪餐厅canteen▪对……不满be dissatisfied with▪油腻的greasy▪路边摊stall▪对……造成威胁pose a threat to▪排队wait in line▪小憩nap句子储备：▪写这封信是想代表全校同学对餐厅的服务质量提出不满。

2020高考英语作文投诉信课件(5张)

Dear Manager,
My name is Li Hua. I stayed at your hotel, Golden Bay during my visit to Australia from May 1 to 2 with my parents. However，the service in your hotel was too bad. I'm writing this e mail to express my dissatisfaction.
高考英语作文投诉信
I am writing to show my disappointment about…I recently purchased from your website.
1. And the books were so poorly packed up that the cover of some books was torn, which made me very disappointed.
First, we found our suitcases broken after they were carried to our room by one of your porters. Second, water was leaking out of the toilet in the bathroom. Third, the noise from the bar downstairs went on so late into the night that we couldn't have a good rest.
I sincerely hope you can improve your service so that none of the above happens again.

英语作文投诉信课件

?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.

高中英语：How to write a complaint letter (如何写投诉信)教学设计

The Teaching Plan for How to Write a Complaint Letter一、基本信息本课是一节45分钟的高二写作课（新课），没有特定的教材，有深圳市美术学校英语教师刘庆良授课。

二、学情分析高二美术生，专业和文化学习时间对半分，英语基础较弱，高考第一轮复习刚好完成，写作是必备内容。

期末罗湖统考，投诉信是统一要求，学生刚好学习怎么写。

三、学习目标和策略学习写投诉信，由浅入深，通过短语、句子到段落的学生实践练习，一步一步、水到渠成地学会投诉信的写作，再通过范文的改错、背诵和巩固写作，达到会写的目标。

在教学中随便进行改错的训练，一举两得。

了解投诉信写作应包括三个方面的内容：1). 表明写信目的，投诉的内容；2). 投诉的具体原因；3). 希望得到的结果。

四、教学过程⑴、引入和翻译重要短语（8m）1. 抱怨complain about2. 表达不满express one’s dissatisfaction3. 忍受put up with/bear4. 对……满意be content/satisfied with5. 糟糕的服务poor service6. 采取措施take measures7. 解决问题deal with/solve the problem8. 预防……发生prevent…from happening9. 调查此次事件investigate/look into the matter/incident10.以粗鲁的方式in a rude manner11.向……道歉make an apology to…/apologize to…12.出乎意料out of one’s expectation13.不用说needless to say14.尽快as soon as possible15. 把某事牢记在心bear/keep sth. in mind⑵、翻译重要句型（8m）1.我写信是投诉关于……2.这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。

高考英语投诉信课件(共44张PPT)

will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高考英语投诉信课件(共4 4张PPT )
Underline useful expressions &recite them!
高考英语投诉信课件(共4 4张PPT )
高考英语投诉信课件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,

高三英语一轮复习应用文投诉信写作课件

satisfactory reply as soon as possible.
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对

英语投诉信范文10篇及格式讲课教案

英语投诉信范文10篇及格式投诉信格式第一部分：说明投诉问题I must complain about…I am not satisfied with…I feel something should be done about…I am writing to inform(告知，代替tell)you that I find…unsatisfactory…I am writing to express/ air dissatisfaction/ disappointment/ concern regarding …第二部分：描述具体情况The noise disturbs my sleep so that I can't concentrate during the work time, and as a result, I have made several mistakes these days.For me this environment is very difficult to make studies and I need a quiet room.第三部分：期待解决方案I expect to hear from you soon.Please give this matter your immediate attention.I would be very grateful (感激，代替thanks)if you could look into the matter as soon as possible. And I am looking forward to an early reply.It is high time you took some measures to solve…I hope you will take steps to rectify(纠正、改善，代替improve) this situation soon.I believe you will take my complaints seriously. I would ask you to give back my money, or I would file my complaint(投诉) to the authorities concerned(相关部门).To solve this problem/ surmount this difficulty/ improve the situation/ crack this hard nut(解决问题), I hope to draw the attention of the authorities concerned.投诉信范文10篇Dear sir/madam,Hi,this is xx. I've bought a XX(商品) for XX(价格) dollar from XX(商场名称) shopping mall on XX/XX/XXXX(日期).Today when I want to use it to XX, I was surprised to find that it doesn't work at all.(这里可以加描述到底怎么坏的)I brought it because I need to use it and now your good is useless. This causes a lot of inconvenience for me.I want to know what you are going to do about this, and when you can fix this problem.I hope I can hear from you soon, or I would think about using the legal solutions.Yours sincerely,XXA Letter of ComplaintDear sir/madam,Hello.This is Li Hua who bought a Nokia cell phone at your shopping mall on September 22nd,2010 at the price of 600 yuan.It worked well for the first three days.I liked it very much.But two days later,exactly on the sixth day,I was talking with my friend on it in the morning when suddenly I could not hear my friend on line and he could not hear me either.I held up and dialed again and again,but I could not reach the number.Just now I tried for another time,but failed .I believe that there must be something wrong with the cell phone.Now I am writing to tell you all.I would like you to change another one for me.Looking forward to your reply.RegardsYoursLi HuaTo whom it may concern,I'm writing to complain about the SQ200 I bought from your department store the other day. It worked very well the first months,however, when I used it later, I could neither send my friends messages nor take photos with my cellphone.I think you will try to help me solve this problem.I have two options here, maybe you can take it as reference. First, I think I can change my phone to another one if possible.Second, maybe you should pay me refund because of the issue.I hope you can figure out which measure to take wholeheartedly.Your cooperation will be highly appreciated.I'm looking forward to its solution.Dear Sir/Madam,I am writing to complain about a Microcomputer I purchased from your company.I purchased a computer from your company on 05/07/2020 and it was delivered by your company to my house on 08/07/2020. When we opened the box, we noticedthere was two dents at the back of the computer and there are some scratches on the screen.I would like you to arrange for another brand-new computer to be delivered to me as soon as possible. Otherwise, I would like to have my full refund.Yours faithfully,XxxDear manager:One month ago, because the recommendation of your salesperson, I bought a Japanese TV. But now, I'm afraid I will complain about it's bad quality. First,the picture is very unclear.And then ,it doesn't have the voice sometimes. So, this TV not only doesn't take any happiness to us,but also take the big problem to us .I am the frequent customer of your shop,and like your message "customer first,serve God". Now, I want to change the TV. Or else, I would rather refund the money.I still keep the invoice.I am looking forward to your satisfied reply!Dear Sir:With reference to our order NoW98，the 120 sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile，we have put the damaged sets aside in case you need them to support a claim on your suppliers for pension.Yours sincerely，Li MingDear Sir，I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days. we found that food stored in the refrigerating partment turned bad quickly. When we finally decided to take the temperature in it，we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃.This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully，Li MingA letter of a complaint.Dear Manager,Two weeks ago, I was walking along the street when I saw your a traffic advisement and I stepped into your shop. Don't find the domestic advice.Persuaded by your salesman's sweet words, I spent 2000Yuan and bought a fridge.When I took the new fridge home.I couldn't wait a minute and make it work once. Everything went on quietly well until yesterday. I open the door of fridge as usual, however, a wave of hot smell air is pronounced. The newly- bought fridge didn't produce cold but hot air.The food-cooler has gone bad.Nothing can be worse NET.I hope you can do with the matter ASAP. My telephone number is 5256745. I am waiting for your reply.A consumer.Angel。

高中英语投诉信教学设计

高中英语投诉信教学设计一、教学目标1. 让学生了解投诉信的基本格式和写作要求；2. 培养学生运用合适的语言表达自己的不满和投诉的能力；3. 锻炼学生的写作能力和逻辑思维能力。

二、教学准备1. 投诉信的样本和范例；2. 板书：投诉信的格式和常用句型。

三、教学过程1. 导入教师可以通过提问的方式引入教学主题，例如：“你有没有遇到过不满意的事情但不知道如何表达？”、“你知道怎样写一封投诉信吗？”等。

2. 介绍投诉信的基本格式和写作要求教师向学生介绍投诉信的基本格式，包括信头、称呼、主体部分和结尾。

同时，教师还应该强调投诉信的写作要求，例如明确表达不满，使用得体的语言等。

3. 分析投诉信的范例教师可以给学生展示一封范例投诉信，并与学生一起分析其特点和结构。

教师还可以引导学生注意范例信中使用的语言和句型，帮助学生更好地理解和掌握投诉信的写作技巧。

4. 学生练习写作教师可以给学生分发练习册，在练习册上给出一些投诉信的写作题目，让学生互相交流并练习写作。

教师可以提供一些常见的投诉场景，例如在餐厅就餐时遇到的服务不周、购买产品出现问题等，让学生选择一个场景并按照投诉信的格式和要求进行写作。

5. 分享与展示教师可以让部分学生上台分享他们的投诉信，并对他们的写作进行评价和指导。

同时，可以让学生互相交流彼此的投诉信，从中学习和借鉴对方的写作经验。

6. 拓展活动为了提高学生的写作能力和应对实际情况的能力，教师可以安排一些拓展活动。

例如将学生分成小组，让他们编写一封投诉信的剧本，并在班级里表演出来。

四、巩固和评价在教学结束前，教师可以对学生进行一次小测验或作业，以检验学生对投诉信写作的掌握程度。

同时，教师也可以通过观察学生在练习中的表现和分享中的表现来评价他们的写作能力和语言表达能力的进步。

五、教学反思在教学结束后，教师可以对本节课进行反思和总结。

教师可以回顾教学过程中的亮点和挑战，并思考如何更好地进行投诉信教学设计。

同时，教师还可以和学生一起回顾投诉信的写作技巧和要点，帮助学生巩固所学知识。

高中英语Unit23ConflictSectionⅦWriting——投诉信教案(含解析)北师大版选修8

Section Ⅶ Writing ——投诉信[文体指导]投诉是人们日常生活中受到欺骗或不合理、不公平的对待时的一种积极有效的反映方式，而写投诉信是人们无法直接陈述或不便于直接陈述时所采取的必要手段。

投诉信通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。

写投诉信要实事求是地把问题讲清楚，态度要冷静，要写得有理有据，令人信服。

做到有礼貌，不能恶语伤人。

写投诉信时要注意以下几点：1.在投诉信件的右上角写投诉人的地址。

下一行靠左边写受诉人的地址。

2.接着靠左边写礼貌的称呼。

3.引出主题。

说明投诉原因，给出具体的信息，包括产品名称、销售服务、在何时何地购买物品及物品出现的问题等。

附上保证书和收据的复印件。

4.给出投诉要点。

例如：(1)为什么这一产品的广告有不合实际、错误引导消费者的嫌疑。

(2)产品有什么问题。

5.说明你的要求。

如果没有满足你的要求，清楚地说明你想要进一步采取什么样的行动。

6.正式结尾(Formal ending)投诉信的最常见结尾就是：I look forward to hearing from you. 7.署名(Signing off)写完后应签名落款，写在结束语的正下方。

[亮点句式] Dear...→称呼⎭⎪⎬⎪⎫I'm writing to you about...which I bought from...Here are the copies of the guarantee and the receipt.开门见山，引出话题。

⎭⎪⎬⎪⎫In your advertisement ，youclaim that...However ，the first time I went...However ，after only one wash ，the colour had faded...说明产品的问题⎭⎪⎬⎪⎫When I took...back to the shop ，the assistant said...She was not polite to me...She behaved in bad manners...第一次索赔的遭遇⎭⎪⎬⎪⎫I would like you to refund mymoney...Unless I receive a satisfactory reply I will...If you can't...I will...明确地提出你的要求⎭⎪⎬⎪⎫I look forward to hearing from you.I'm waiting for your reply.结束语[写作任务]假设你是李宏玉，你的父亲半年前买了一部手机，使用一个月后就坏了，声音太小，并且有噪音，有时候信号中断。

2024届高三英语基础写作：投诉信-小区问题投诉教学设计

（二）存在主要问题
1. 课堂互动：课堂讨论环节，部分学生参与度不高，影响课堂效果。
2. 教学评价：评价方式过于单一，仅以课堂表现为主要评价标准，不能全面反映学生的学习效果。
3. 教学资源：教学资源主要依赖教材，缺乏丰富的额外教学资源，影响教学效果。
（三）改进措施
1. 提升课堂互动：鼓励学生积极参与课堂讨论，可采用小组竞赛等方式，提高学生的参与度。
2. 文化意识：学生了解和掌握了西方文化中投诉信的写作格式和语言特点，增强了跨文化交际能力。
3. 思维品质：通过分析、讨论小区问题，学生培养了逻辑思维和批判性思维，提高了分析问题和解决问题的能力。
4. 学习能力：学生通过自主学习、合作学习，提高了自主学习能力和合作学习能力，增强了学习效率。
5. 交际能力：通过课堂讨论、角色扮演等活动，学生提高了口头表达能力，能够更好地与他人沟通交流。
⑦ 课后作业：布置课后作业，让学生撰写一篇关于小区问题的投诉信，巩固学习效果。
③ 案例分析：分析真实或虚构的小区问题投诉案例，让学生理解并应用所学知识，培养学生的实际应用能力。
④ 小组讨论：学生分组讨论小区问题，培养学生的合作能力和解决问题的能力。
⑤ 课堂展示与点评：学生上台展示讨论成果，其他学生和教师进行提问和点评，促进互动交流。
⑥ 课堂小结：回顾本节课的主要内容，强调投诉信写作的重要性和意义，鼓励学生进一步探索和应用投诉信写作。
引导学生思考这些案例对实际生活或学习的影响，以及如何应用投诉信解决实际问题。
4. 学生小组讨论（10分钟）
目标：培养学生的合作能力和解决问题的能力。
过程：
将学生分成若干小组，每组选择一个与投诉信写作相关的主题进行深入讨论。
小组内讨论该主题的现状、挑战以及可能的解决方案。